Tag: International

  • L’Oreal reports healthy 2017: notes “strong potential” of travel retail

    L’Oreal reports healthy 2017: notes “strong potential” of travel retail

    L’Oréal’s 2017 sales climbed +2% year-on-year (at constant exchange rates) to €26 billion. Like-for-like sales were up +4.8% and net profit (excluding non-recurring items) increased +2.8% to €3.7 billion.

    The company noted the “strong potential” of its travel retail business, which celebrated its 40th anniversary last year.

    Group revenue growth was buoyed by e-commerce sales, which rose +33%.

    L’Oréal Luxe sales grew by +10.6% on a reported basis with Asia Pacific delivering a double-digit increase. China and travel retail both achieved “particularly good figures”.

    Sales in the Active Cosmetics division rose by +11.9%, with sales breaking €2 billion.

    The Consumer Products division posted +1% growth while Professional Products sales decreased -1.4%.

    L’Oréal Chairman and CEO Jean-Paul Agon said: “In a beauty market that pursued its steady growth in 2017, L’Oréal had a good year with sustained sales growth momentum, and robust profits. As announced, the second half accelerated compared with the first, particularly in the fourth quarter with +5.5% like-for-like growth. All the divisions recorded sales growth, especially L’Oréal Luxe which is delivering spectacular growth, particularly in Asia. The Active Cosmetics division achieved more than €2 billion in sales for the first time.

    “Growth in the Consumer Products division is being slowed by the continuing difficulties of the American and French markets, while sales in the Professional Products division improved at the end of the year. Today more than ever, L’Oréal can rely on its unique portfolio of powerful and complementary brands, eight of which now have sales above €1 billion.

    “As for the geographic zones, the New Markets exceeded more than €10 billion of sales for the first time ever, thanks especially to the dynamism of Asia Pacific. Performance in Western Europe remained solid.

    “2017 was especially notable for the accentuation of our digital edge and the strengthening of our positions in two strategic channels. Firstly in e-commerce, where our sales accelerated to reach €2 billion, an increase of +33.6%. Secondly in travel retail, a channel with strong potential, in which L’Oréal celebrated 40 years of presence by strengthening its number one position.

    “In terms of results, as announced, operating margin has reached the record level of 18% of sales, while increasing research expenses and business drivers. There were improvements in all our operating parameters; the quality of the results is also reflected in the record cash flow.

    “And finally, in 2017, L’Oréal was recognised for its leadership in corporate social responsibility with, for the second year running, the best score awarded by the CDP, three ‘A’s, and L’Oréal has been ranked number 1 in all sectors by Vigeo Eiris. L’Oréal has also obtained first place in the world ranking by Equileap for gender equality.

    “As for 2018, in a market that should remain dynamic and contrasted, L’Oréal more than ever before has the best advantages in terms of innovation, brand power, digital prowess, and the quality of its teams all over the world, to win market share and strengthen its beauty leadership. We are therefore confident that, this year once again, we will outperform the market and achieve significant growth in like-for-like sales and an increase in profitability.”

    RESULTS BY REGION

    Western Europe

    In 2017, Western Europe posted growth of +2.6% like-for-like and +1.5% reported. Growth was particularly robust in Great Britain, Spain and Germany, fuelled by the make-up and skincare categories. Sales in France continued to be held back by a slightly contracting market. The two main divisions, Consumer Products and L’Oréal Luxe, outperformed their respective markets, and the Active Cosmetics division’s growth accelerated in the second part of the year.

    North America

    North America posted growth of +1.7% like-for-like and +3.5% reported. Make-up sales were driven by NYX Professional Makeup and L’Oréal Paris. Haircare is “proving less dynamic”, L’Oréal said. The strong performance of Active Cosmetics was bolstered by the recent acquisition of CeraVe and the SkinCeuticals and La Roche-Posay brands.

    New markets

    Asia Pacific recorded growth of +12.3% like-for-like and +9.2% reported. China’s strong growth was fuelled by ‘very good’ e-commerce results across all divisions. India, Thailand and Malaysia all posted strong gains.

    Latin America sales increased +5.6% like-for-like and +6.2% reported. Mexico and Argentina recorded double-digit growth, while the economic environment remains difficult in Brazil. The L’Oréal Luxe and Active Cosmetics divisions achieved double-digit rises, driven by Lancôme and La Roche-Posay. Make-up turned in a solid performance for Consumer Products, reflecting the expansion of NYX and the continued growth of Maybelline.

    Eastern Europe was up +8.6% like-for-like and +11.4% reported. Turkey and Central Europe were the growth drivers, while sales in Russia were ‘satisfactory’. E-commerce now accounts for more than 5% of sales in this region.

    Sales growth in Africa and the Middle East was -7.1% like-for-like and -9.4% reported, with a “clear improvement” in the second half. Despite substantial declines in markets, the situation is stabilising in the Gulf states, said L’Oréal. Sales in Egypt were “dynamic”.

  • Rimowa unveils new brand identity for its 120th anniversary

    Rimowa unveils new brand identity for its 120th anniversary

    A worker intently studies an aluminium suitcase on the assembly line at the Rimowa factory in Cologne. He opens and closes it repeatedly, lays it flat, pounds a hinge with his mallet, stands it on its wheels and starts over again. Until this bag is perfectly balanced, it will not leave the factory. Such labour-intensive quality has been in Rimowa’s DNA since Paul Morszeck founded it in Cologne in 1898.

    With its immediately recognisable aluminium cases and grooved design, Rimowa is a cult brand, the type that bonds owners in a kind of unspoken club.

    The German company turns 120 this year, but there will be no one special event, says Alexandre Arnault, the new 25-year-old CEO, who finds the idea of a party ‘outdated’. Rather, it will be a whole year of celebration, of taking a fresh look at the suitcase brand that pioneered aluminium and polycarbonate, and finding ‘a cool way to remind people who we are’.

    Tall, poised and impeccably dressed, fluent in French, English and German, Arnault is the third child of LVMH CEO Bernard Arnault and it was his idea that the luxury goods conglomerate acquire Rimowa. He had been using a matte black ‘Salsa’ model since age 17 or 18, when he moved to New York for an internship.

    ‘My family was not too happy when I travelled with it,’ he recalls. ‘But when they looked at it carefully, they understood the beauty of the product, the craft behind it.’ The family operation has high-profile luggage brands of its own, of course, but when Louis Vuitton started to modernize its suitcase line with lighter and four-wheeled models, Rimowa’s particular set of skills became clear.

    LVMH bought Rimowa in January 2017, after two years of negotiation, and Arnault was appointed CEO alongside Dieter Morszeck. He has been actively shepherding the brand ever since, with collaborations, new stores, a pop-up, and no sign of slowing down.

    ‘What I have learned from growing up in my family and seeing other CEOs is that you have to be involved in the product on every single level,’ he says.

    In June he hired Hector Muelas, formerly of Apple and DKNY, as Rimowa’s chief brand officer. Early this year they unveiled a new visual identity, a collaboration with Munich-based Bureau Borsche and London-based Commission Studio.

    The pill-shaped frame and rounded letters of the previous logo have been replaced with an understated design, with a refined sans serif font that ‘encapsulates the timeless and considered nature of the brand’, says Muelas. The colour blue has disappeared in favour of neutral shades – black, white and grey.

    The team also designed a new monogram inspired by Rimowa’s original from 1898. It features sharpened vertices like the spires of Cologne’s famous cathedral, intertwined with angular curves that mirror the industrial forms of contemporary Rimowa suitcases.

    Both the logo and monogram appear on a redesigned range of packaging. Once an afterthought, Rimowa’s packaging now aspires to be as pleasing as that of an iPhone.

    There are dust bags, shopping bags with straps held in place by rivets, and gift boxes for carry-ons. Demonstrating a price tag that slides out of a little folder, Muelas says, ‘With every single piece of design, we put a lot of consideration into how it would make people feel. When you buy Rimowa it’s a magic moment. It’s got to have a ritual.’

    Paper accessories such as an owner’s manual and notebooks are embossed with fine parallel lines to mirror the suitcases’ grooves. Geographic coordinates appear here and there, making oblique reference to meaningful locations for the company, such as the factory where each case was produced.

    The number of meaningful locations is increasing, as last year saw a slew of new store openings in cities such as Paris, Frankfurt and Tokyo. Arnault wants each one to give customers an experience, and he plans to hire in-country architects to design individual stores for different markets. Beyond suitcases, customers in larger cities will discover unique lifestyle products made by local talents especially for the brand. In Paris, for example, the new flagship is selling chocolate bars by Patrick Roger, available until mid-February.

    Arnault is also excited about the pop-up concept, having launched the company’s first in Beverly Hills last December, built to look like a luggage conveyor belt and selling products such as fresh juice and travel and design books, as well as aluminium pens by Kaweco and T-shirts by German brand Merz b Schwanen. ‘A pop-up in a new place for six months allows us to try a new store concept, a new design. If it works, great, we learn from it. If it doesn’t work, we also learn from it.’

    As for collaborations, Rimowa teamed up with Fendi for a limited-edition suitcase with a belt, leather handles and the double F logo melded onto the aluminium surface. Also launched last December, the cases came with a price tag of €1,700 and sold out within a week. While more such team-ups are on the horizon, Arnault is keeping the details to himself. What he does admit to is his dream collaboration, with Nasa. He plans to contact them soon.

    This goal reflects Arnault’s love of technology (he Is a graduate of Paris’ prestigious École Polytechnique). In 2016, Rimowa introduced electronic luggage tags, and the young CEO is considering what other digital innovations might add value for the customer. Nothing gimmicky, he insists. A suitcase with an integrated battery charger would be heavy and unnecessary, while one with its own scale seems practical.

    For the 80th anniversary of its signature aluminium suitcase last year, the house produced a fully digital campaign – portraits of Rimowa cases belonging to Karl Lagerfeld, Martha Stewart and the Italian chef Massimo Bottura, among others.

    Reached at his recent Gucci Garden restaurant opening in Florence, Bottura recalls, ‘I bought my first Rimowa after years of luggage envy, watching other travellers wheel their metal cases around with ease.

    In particular, I was fascinated by the Rimowa photography cases, these big aluminium boxes that protected fragile equipment. Finally, a wheel broke on a black plastic trolley I had and I bought a Rimowa silver bullet trolley at the airport to replace it. And that was the beginning of the obsession.’

    At a time when many brands talk about storytelling, suitcases are natural vehicles for it. ‘They’re travel companions,’ notes Muelas, witnesses to the experiences and memories that mark a journey. Indeed, when LVMH announced the acquisition, Arnault received notes from people around the world telling him their Rimowa stories.

    He says, ‘There’s an amount of love that exists out there for this product that I’ve rarely seen before, and I think it’s linked to this relationship of trust. Our suitcases are so robust that people trust us with their most personal belongings, their most valuable things.’

  • Michael Kors numbers is worrying

    Michael Kors numbers is worrying

    The latest numbers from Michael Kors are far from being a good result, indicating a distinct lack of momentum at the brand.

    In some divisions, the Michael Kors brand has experienced a reversal of fortunes since the last reporting period and the results highlight the company was not one of the winners this holiday season as it was not able to capitalise on heightened consumer spending and confidence.

    An overall sales growth of 6.5 per cent might look reasonable enough, however, this is inflated by the addition of revenue from Jimmy Choo, which contributed $114.7 million during the quarter. Remove this, and revenue fell by 2 per cent. Even this number is flattered by some favorable currency movements; take these into account and revenue dipped by a rather more depressing 3.9 per cent.

    Admittedly, part of the decline at the core brand is down to a pullback from unfavorable sales channels. However, as this process has been ongoing for a long period, it cannot be used to explain away the weak performance entirely.

    Michael Kors has full control of its retail business, where it reported modest growth of 1.1 per cent. However, that number hides some worrying weaknesses: all of the growth in retail came from the opening of 32 new stores over the past year. And at a regional level, only Europe and Asia increased revenue. Within the Americas, retail sales decreased by 4.5 per cent and the poor store performance contributed to a global comparable sales dip of 3.2 per cent. Worryingly, all of the growth numbers are materially worse since the prior quarter. In other words, while the overall retail and luxury market strengthened, Michael Kors’ performance deteriorated.

    The sales softness might be acceptable if the company could point to a stronger bottom line. However, this is not the case. Operating margins were static in the retail group and fell for the Michael Kors division as a whole. As a consequence, operating income fell by 8.3 per cent over the prior year. With its relatively weak margins, Jimmy Choo did little to offset this.

    Despite attempts to revive the brand, it is clear that Michael Kors has lost momentum and is now heading in the wrong direction. This does not mean the strategy is entirely wrong; indeed, we would argue that the company is stronger now than it was a couple of years ago. However, Michael Kors needs to review its positioning and think about how it can connect more effectively with consumers.

    One of the issues is that Michael Kors is a fairly brash brand that lacks the softness of classic luxury labels. This plays well in some segments, but it alienates others – and that alienation is growing as consumers increasingly look for authentic and unassuming products. Admittedly, this is a difficult balancing act for Michael Kors, as it needs to be edgy and distinct, but at the same time generate broader appeal. However, we believe the balance is currently wrong.

    Jimmy Choo has been more successful at squaring this circle and has a playbook that Michael Kors should look to emulate.

    Overall, we do not see Michael Kors unfavourably, and we believe management has addressed many of the weaknesses that previously plagued the company. That said, it is clear there is a lot more work to be done before better results come through.

    -Neil Saunders

  • Bernard Arnault now richer than Mark Zuckerberg

    Bernard Arnault now richer than Mark Zuckerberg

    LVMH Moët Hennessy Louis Vuitton, the world’s leading luxury products group, announced record sales of 42.6 billion Euros in 2017, up 13% over the previous year, as all divisions turned in strong performances. Its net profit popped 29%.

    The news sent LVMH‘s stock up 5% on Friday. The biggest beneficiary of the announcement is LVMH’s longtime chairman and CEO Bernard Arnault, who owns more than 5% of LVMH’s stock. His fortune jumped $3.5 billion in just hours and was at $77.9 billion by noon on Friday.

    He is now the fifth richest person on the planet, up from number 11 last March when FORBES published our annual rankings of the World’s Billionaires. Since the list’s publication, his fortune has climbed more than $36 billion, helping him move ahead of Michael Bloomberg, Charles and David Koch, Larry Ellison and Carlos Slim. Today, he leaps ahead of Facebook’s Mark Zuckerberg.

    “The excellent performance, to which all our businesses contributed, is due in part to the buoyant environment but above all to the remarkable creative strength of our brands and their ability to constantly reinvent themselves,” said Arnault, in a released statement. “Continued innovation, entrepreneurial spirit and the quest for excellence: all Maisons continue to assert these core values while maintaining rigorous execution of their strategies on the ground.”

    The multi-billion dollar morning for Arnault is another chapter in what is turning out to be one of his best years yet.

    In April 2017, Arnault and his family announced a $13 billion deal to acquire Christian Dior and fold the fashion brand into LVMH. The move ends years of a convoluted, complicated cross holding structure between the two companies. The share price of Dior, in which Arnault now has a 97% stake and which represents the bulk of his fortune, has climbed nearly 38% since April and popped almost 5% on Friday.

    One of the world’s ultimate taste-makers, Arnault first got into the luxury goods business in 1984 when he bought Christian Dior. He has run LVMH, which owns 70 brands including Dom Perignon, Bulgari, Louis Vuitton, Sephora and Tag Heuer, since 1989.

  • Apparel has lost its appeal

    Apparel has lost its appeal

    The apparel industry has a big problem. At a time when the economy is growing, unemployment is low, wages are rebounding and consumers are eager to buy, Americans are spending less and less on clothing.

    The woes of retailers are often blamed on Amazon.com Inc. and its vise grip on e-commerce shoppers. Consumers glued to their phones would rather browse online instead of venturing out to their local malls, and that has crushed sales and hastened the bankruptcies of brick-and-mortar stalwarts from American Apparel to Wet Seal.

    But that is not the whole story. The apparel industry seems to have no solution to the dwindling dollars Americans devote to their closets.

    Many upstarts promising to revolutionize the industry drift away with barely a whimper. Who needs fashion these days when you can express yourself through social media? Why buy that pricey new dress when you could fund a weekend getaway instead?

    Apparel has simply lost its appeal. And there does not seem to be a savior in sight. As a result, more and more apparel companies—from big-name department stores to trendy online startups—are folding.

    The ingredients for this demise have been brewing for decades. In 1977, clothing accounted for 6.2 percent of U.S. household spending, according to government statistics. Four decades later, it is plummeted to half that.

    Apparel is being displaced by travel, eating out and activities—what’s routinely lumped together as “experiences”—which have grown to 18 percent of purchases. Technology alone, including data charges and media content, accounts for 3.4 percent of spending. That now tops all clothing and footwear expenditures.

    Several reasons are behind this shift. Some are beyond the control of apparel companies, as societal changes drove different shopping behavior. But missteps by these companies along the way have hastened the death of clothing.

    It used to be that office workers needed suits and ties or pleated pants, long skirts and heels to get through the week. By the early 1990s, that seemed to change. The genesis is debatable, but many chalk it up to tech firms in Silicon Valley pushing a business-casual look dominated by khakis. That trickled into other industries, as casual Fridays became common. Now, office apparel is just as casual on Monday as on Friday for many workers.

    Over the past five years, there has been a 10 percentage point spike in employers that permit casual dress any day of the week. The upshot of this is that Americans increasingly need just one wardrobe, because there is so little differentiation between what people wear to work and on the weekends.

    Neckties are disappearing, even in industries such as finance. Sneakers can be worn to any occasion, including weddings and religious services. And about half of Americans say they can wear jeans to their professional offices, according to a survey by NPD Group.

    It is easy to see why this is bad news for apparel companies. When you cut out an entire category of attire, there’s less need to buy new clothes when fashions change. When there’s a hot new color or pattern, maybe a twentysomething buys one new blouse to stay on trend and wears it to work and out at night. Before, she might have purchased two pieces, one for each setting.

    There has been general deflation in the clothing industry. Apparel has become cheaper to make in recent years, especially as more production shifts to less expensive labor markets.

    Take a pair of men’s Levi’s 501 original-fit jeans. The price of this wardrobe staple used to steadily climb, but no longer. They cost $58 in 2009, then rose to $64 three years later, only to fall back down to $59.50 last year.

    This downward price pressure coincides with the emergence of low-cost, fast-fashion retailers in the U.S. Walmart and Target have long conditioned Americans that they can get items they want without spending a lot. Now, retailers such as H&M can mimic runway fashions for $35, or men’s jeans for $25, and can typically beat other retailers to market with trendy designs.

    For years, this seemed like a recipe for success. The chain expanded rapidly in the U.S. and generated $3.2 billion last year. Its growth coincided with the rapid expansion of fast-fashion competitors Forever 21 and Zara, too.

    But cracks and chasms are emerging in fast-fashion’s success story. While the number of U.S. H&M locations is still growing, the pace of new store openings is at a two-decade low. The retailer has struggled to clear out products that shoppers didn’t want, in part because customers are skipping messy stores in favor of a streamlined online experience.

    The fashion industry used to have a lot of sway over how people dressed. Retailers, magazines and high-end designers were fashion kingmakers. From their lofty perches, they dictated a season’s trends, and shoppers largely abided. A decade ago, teens wore Abercrombie & Fitch from head to toe.

    But in today’s consumer-driven economy, social media influencers often call the shots. These online personalities build followings with posts of their outfits, makeup routines and lifestyles. And they’re less loyal to upscale brands.

    An Instagram celebrity might combine Tory Burch, T.J. Maxx finds, consignment wares and basics from Target. Consumers have discovered they can invest in certain pieces and buy runway knockoffs to put together a unique, selfie-worthy look. With smartphones, these same shoppers easily compare prices, even using apps to snap a picture and find a cheaper alternative.

    Retailers are devoting more of their marketing spending to digital ads, developing a social media image, paying for promoted posts and conscripting influencers to endorse their products. The hope is that these ads seem more authentic and intimate than a television ad featuring a celebrity.

    But because there are now millions of tastemakers online—with a hodgepodge of aesthetics—it’s harder for new trends to really break through. That has made many apparel brands gun-shy and less prone to taking design risks. Designers used to spend months working on a collection of boundary-pushing styles in an attempt to make a statement for the brand.

    The variety came with the risk of sinking a lot of time and money into a design that flops. To cut costs and speed up products that are known to sell, many brands now buy fabrics in bulk that can be made into multiple designs and patterns, resulting in fewer, “safer” options for consumers. With fewer fashion changes, there are fewer reasons to replenish wardrobes.

    Micro-trends tend to flare up and flame out quickly, leaving larger trends in place for a longer time. Take skinny jeans, which roared onto the fashion scene in 2006 and haven’t left. They’re more distressed than ever, but the silhouette remains the same.

    When you consider all these varied pressures on the clothing industry, it’s not surprising that apparel store closures peaked last year. This doesn’t simply reflect a shift to online shopping. E-commerce startups were founded to take advantage of the disruption in retail. But even they have stumbled, a sign of the deeper problems plaguing apparel.

    Online darling NastyGal went bankrupt in 2017. Others have sold out to established retailers, rather than making it on their own. That includes Bonobos, the once-hot menswear brand that was bought by Walmart last year.

    Stitch Fix Inc., an e-commerce clothing seller that was founded in 2011, has been an exception. The retailer pairs algorithms and data to select customized outfits for its subscribers, giving shoppers a feeling of personalization and an easy, at-home experience. The company had its debut on the Nasdaq Stock Market in November, and the shares have gained 34 percent. Experts have said more retailers should learn from Stitchfix’s ability to leverage technology for customization, though they face the added challenges of a store base that e-commerce companies largely avoid.

    Even if retailers can thread that needle, the underlying problem of weak demand is expected to dog the apparel industry for years, meaning more store closures and more bankruptcies lie ahead—with or without Amazon.

  • Hearables is the next big thing in wearables

    Hearables is the next big thing in wearables

    Specialised fitness wearables integrated into clothing and ear-based “hearables” will grow from an expected 4.5 million shipped this year to nearly 30 million in 2022, according to Juniper Research.

    This is an increase of more than 550 per cent, while by contrast, conventional activity tracker shipments will grow by only 20 per cent in that time.

    Hearables or smart headphones are defined by Wikipedia as “technically advanced, electronic in-ear-devices designed for multiple purposes ranging from wireless transmission to communication objectives, medical monitoring and fitness tracking”.

    In its report Health & Fitness Wearables: Vendor Strategies, Trends & Forecasts 2018-2022, Juniper says that as growth in basic trackers has slowed, session‑specific wearables, such as those monitoring gym or training sessions, have multiplied. Devices from companies like Atlas, Gymwatch, Jabra, Sensoria and Under Armour provide more granular metrics.

    It found that as detailed metrics become widespread among all vendors, lifestyle tracking leaders such as Fitbit and Huami will decline in market share. Combined, these players will account for 28 per cent of total fitness wearable shipments by 2022, down from more than 40 per cent last year.

    Data is now the key battleground for fitness wearables, says the report. Thanks to initiatives like Suunto’s Movesense platform, data will ultimately become device-agnostic. However, because of a lack of consumer interest, Juniper expects fitness software and services revenues to stay under $200 million a year over the next four years.

    Despite the promise of wearables in healthcare, little specialised hardware is available, with fitness wearables being adapted for such purposes. Juniper expects healthcare wearables to make up less than a third of all of the sector’s devices in use by 2022, as regulation slows roll-outs and keeps prices high.

    “Healthcare use has long been the goal of many wearables manufacturers,” says research author James Moar. “However, more research needs to be done on activity tracking in order to make typical wearable data clinically meaningful to healthcare professionals.”

  • Fashion’s first virtual Instagram influencer

    Fashion’s first virtual Instagram influencer

    Miquela Sousa is an influencer like any other, except for one big difference – she’s a virtual avatar that exists only online.

    She rocks Supreme, Prada and Chanel, and attends exclusive events with other influencers. But she’s isn’t real in the traditional sense of the word.

    She is 19, half Brazilian, half Spanish and based in Los Angeles. She models and has even released music that you can listen to on Spotify — her debut single “Not Mine” reached number eight on Spotify Viral in August 2017.

    Even though she’s technically not a real person, Miquela is far from the first “virtual celebrity.”

    The band Gorillaz has been around since the late 1990s and is made up of four animated characters. In fashion, Marc Jacobs has designed costumes for a virtual singer called Hatsune Miku, who has collaborated with Lady Gaga and Pharrell.

    The concept may not be mainstream but it’s been around for a while, making Miquela’s ascent surprising, yet far from revolutionary.

    Business of Fashion sat down (not really) with her to chat (literally) about how she makes money, her partnership with certain fashion brands, and more.

    The hot picks of this virtual interview are the following :

    “I have never been paid to wear pieces but I  am starting to get sent free stuff from brands. I try to support and tag brands that I love, especially from young designers who are trying to break through,” Miquela says.

    Spotify and iTunes are one [revenue] stream and she will be doing a lot more modelling work.

    Some of the biggest agencies in the world have reached out. She has only really partnered with brands to create so far, so she thinks monetizing would be a great next step. “Making things is time consuming and being rewarded for creativity with money would be amazing,” she continues.

    Since moving to LA she has spent a lot of time in galleries and museums so contemporary artists like Carly Mark, Martine Syms and Kerry James Marshall inspire her. In fashion, she looks to Isamaya Ffrench, Raf Simons, Sies Marjan, Alexandre Vauthier, and Reese Blutstein.

    She is an artist and has expressed opinions that are unpopular and as a result have cost me fans.

    “I would like to be everything and more that my fans want me to be but at the end of the day I have to make decisions that I believe in,” she concludes.

  • EG Group to purchase of Kroger’s convenience store biz for US$2.15 billion

    EG Group to purchase of Kroger’s convenience store biz for US$2.15 billion

    US supermarket chain Kroger has sold nearly 800 convenience stores to British petrol retailer EG Group for $2.15 billion.

    The former Kroger stores operate under the brands Loaf ‘N Jug, Kwik Shop, Tom Thumb and Turkey Hill and collectively tuned over $4 billion last year. Proceeds from the sale will be used to reduce debt, with the balance returned to shareholders.

    Kroger, which has 2800 supermarkets across the US, says the divestment is part of its plan to streamline sales and operations, focusing on its core grocery offer.

    EG (which stands for Euro Garages) has about 370 petrol stations in the UK, France and the Benelux countries. The Kroger acquisition marks its first foray into the US.

    Online publication Retail Dive observed that while Kroger was selling its convenience store business, it is still very interested in opportunities outside grocery.

    “The company recently opened its first restaurant, and announced last year it would introduce its first private label clothing line this fall. Reports have linked Kroger with Ace Hardware, as well. It’s hard to say why, exactly, the retailer decided to give up a $4 billion sales generator while pursuing these unproven channels, but Kroger clearly has a plan, and if recent history is any indication, it’s unwise to bet against it.”

  • Estee Lauder sales growth mostly contributed by Asian country

    Estee Lauder sales growth mostly contributed by Asian country

    Positive sales growth in Asia has helped boost Estee Lauder net sales to US$3.74 billion for the quarter to the end of December.

    Up from $3.21 billion from the same quarter the previous year, the beauty brand also credits the improvement to growth in online sales globally as well as travel retail.

    “We continued our strong momentum in our second quarter and generated stellar results,” says president/CEO Fabrizio Freda. “In constant currency, our sales grew 14 per cent.

    “We delivered double-digit sales gains across most product categories and many brands, including Estee Lauder, luxury brands and most mid-sized brands.”

    Tom Ford and the Estee Lauder brand were significant contributors to the company’s growth. Eye shadow and lip colour sub-categories drove Tom Ford sales, while the Estee Lauder brand sales were supported by its Double Wear foundation and Pure Color lip collections.

    The Tom Ford brand also saw success with its Private Blend fragrances and other scent-related product launches, including the limited-edition fragrance Fucking Fabulous.

    Estee’s acquisition of popular lower-end brands such as Becca and Too Faced also supported its growth with incremental sales.

  • Macy’s to feature collection for Muslim women

    Macy’s to feature collection for Muslim women

    Brands have been paying attention to Muslim women as they often set up new trends in their own communities.

    Recently, different brands have launched products to target them, and even cosmetics brands have been shifting their production towards halal ingredients to engage them.

    Catching momentum, retailing giant Macy’s announced that it is partnering with clothing brand Verona Collection to feature a selection of ready-to-wear pieces geared toward Muslim women.

    The collection’s dresses, tops, cardigans, pants and hijabs will be available beginning 15 February 2018 on Macys.com.

    “Verona Collection is more than a clothing brand. It is a platform for a community of women to express their personal identity and embrace fashion that makes them feel confident on the inside and outside,” Lisa Vogl, founder of Verona Collection, said in a news release.

    The Verona Collection is a product of The Workshop at Macy’s, the retailer’s minority- and women-owned business development program.

    “Through The Workshop at Macy’s, Lisa shared her vision to create a collection that speaks to a community of women looking for a solution to their fashion needs,” Cassandra Jones, senior vice president of Macy’s Fashion, said.

    “Verona Collection offers a unique and understated elegance through everyday essentials designed for versatility and comfort, and through our partnership, we can better serve our customer looking for modest fashion.”

    Vogl, a single mom, converted to Islam in 2011, according to an article on Verona’s website. She launched the collection after realizing simple and fashionable clothing was hard to find and difficult to afford.

    “After doing a bit of research, she realized that many other women, both Muslim and non-Muslim, felt the same way,” the article said.

    Among the items in the collection are maxi dresses and hand-dyed hijabs.

    Macy’s has about 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam.

  • Lululemon’s Chief Executive Resigns Over Behavior

    Lululemon’s Chief Executive Resigns Over Behavior

    Canadian activewear retailer and manufacturer Lululemon has announced its CEO Laurent Potdevin is resigning effective immediately amid unspecified misconduct.

    Potdevin, who has been with the company for four years, will also resign from the board.

    The board, led by glenn Murphy, executive chair, has already begun searching for his replacement.

    “Lululemon expects all employees to exemplify the highest levels of integrity and respect for one another, and Mr. Potdevin fell short of these standards of conduct,” the retailer stated.

    According to Murphy, while it was a difficult and considered decision, the board thanks Laurent for his work in strengthening the company and positioning it for the future.

    “Culture is at the core of Lululemon, and it is the responsibility of leaders to set the right tone in our organisation,” he said.

    “Protecting the organisation’s culture is one of the board’s most important duties.”

    Three of Lululemon’s senior leaders are being elevated and will take on additional responsibilities, reporting to Murphy.

    Celeste Burgoyne, executive vice president, Americas, will oversee all channel and brand-facing aspects of the global business, including stores and e-commerce, as well as brand marketing; Stuart Haselden, chief operating officer, will have responsibility for all operations related to finance, supply chain, people, and technology; and Sun Choe, senior vice president of merchandising, will guide all aspects of product development, design, innovation, and merchandising.

    Murphy said the company is confident that Burgoyne, Haselden and Choe will continue to execute on Lululemon’s growth strategy and drive global performance.

    “Based upon their contributions to the recent expansion of the business, their history of collaboration with one another and their strong support across the Lululemon organisation, we believe this trio of leaders will take Lululemon from strength to strength,” he said.

    The retailer also reaffirmed its updated guidance provided on January 8 and said the company’s growth strategies remain on track to achieve $4 billion in revenue in 2020.

    While the reasons for the departure of Potdevin are unclear, his exit is a blow to Lululemon, according to Neil Saunders, managing director of analysis firm GlobalData Retail.

    “During his tenure, Mr. Potdevin oversaw the steady expansion of Lululemon through both calm and rough periods in the athleisure market,” he said.

    “His innovative approach and his clear sense of Lululemon’s values and essence is one of the reasons the company has enjoyed continued success, even while other sporting brands struggle to generate growth.

    “Although we see executive chairman Glenn Murphy as a capable pair of hands in the short term, Lululemon needs a CEO to guide it as it expands overseas and tries to make further gains in its home market. It is crucial that the right person is selected, but it is equally appointment that the task is undertaken with urgency so that Lululemon doesn’t lose momentum.”

    Saunders said the announcement is vague and damaging to the retailer’s image.

    “Lululemon owes it to investors and to customers, to be clear about the reasons Mr. Potdevin was made to depart. As a company that prides itself on transparency and openness, we would expect it to have an honest conversation with stakeholders. Failure to do so will likely lead to speculation which could ultimately harm the brand,” he said.

  • Amazon posts largest profit in its history on sales

    Amazon posts largest profit in its history on sales

    Amazon’s quarterly profit reached a record US$1.86 billion in the three months to December 31, fuelled by millions of new customers to its Prime fast-shipping club.

    There was also a provisional $789 million boost to its bottom line from the US government’s tax bill which was passed in December.

    “This was another blow-out quarter for Amazon,” said GBH Insights analyst Daniel Ives. “The retail strength was eye-popping as the company had a banner holiday season and looked to capture roughly 50 per cent of all e-commerce holiday season sales.”

    “Our 2017 projections for Alexa were very optimistic, and we far exceeded them,” said founder and CEO Jeff Bezos.

    Neil Saunders, MD of GlobalData Retail, said that with 38.2 per cent sales growth in the final quarter, Amazon was one of the clear winners over the holiday season.

    “Admittedly this number is flattered by the inclusion of Whole Foods revenue, but even when this is stripped out, Amazon still increased sales by an impressive 27.9 per cent. Given this is above the trajectory of recent growth, it is safe to say that Amazon shows no signs of slowing down.”

    Saunders said the figures clearly show Amazon’s primary growth opportunities now lie in services.

    “Prime and subscription revenue, for example, increased by 46 per cent over the prior year. This is an impressive uplift and demonstrates Amazon is pulling more and more consumers into its ecosystem of content and services.”

    Allied with the increase in Prime membership is the rise in sales of Echo devices.

    “Our data show these were popular gifting and self-purchase items over the holiday period. Amazon now has a clear edge over other smart device manufacturers. This, and the fact Prime offers far more benefits and services than rivals, means Amazon should be able to withstand increasing competition from Apple, Google, and others as they launch and upgrade their smart speakers and connected home products

    Growth from services, as well as the addition of Whole Foods, is helping to strengthen Amazon’s bottom line. This quarter, net income increased by a stellar 147.8 per cent while operating profit rose by a very respectable 69.5 per cent.

    “This is in spite of increased investment and higher losses from the international operation. Notably, the better profit outcome also masks the pressure on margins from increased delivery and fulfillment costs: these rose by 56.9 per cent over the prior year and as a proportion of product sales rose to 21.7 per cent from 18.7 per cent in the same period last year.

    “Although Prime revenue offsets some of the fulfillment costs, this income is also used to fund content production, and various other benefits members enjoy. As such, we believe Prime makes only a small contribution to covering Amazon’s fulfillment costs. However, over the longer term, we believe this contribution may increase as Amazon starts to raise the price of membership.”

    Saunders said that while Amazon has grown sharply, it is still nowhere near its potential. “There are categories, like home and apparel, where it is underpenetrated and with tweaks to its proposition should be able to make further gains. There are markets around the world, like Australia, where Amazon is just getting started and has significant scope to boost sales. There are areas, like healthcare, that it is seeking to disrupt in the future. And there is Whole Foods, where some progress has been made – but which has yet to feel the full force of Amazon’s innovative approach.

    “In other words, Amazon has a lot more runway to grow.”

  • UPS To Purchase 14 Additional 747-8F Freighters and Orders 4 New 767s

    UPS To Purchase 14 Additional 747-8F Freighters and Orders 4 New 767s

    UPS announced it has ordered 14 Boeing 747-8 cargo jets and four new Boeing 767 aircraft to provide additional capacity in response to accelerating demand for the company’s air services. All of the new aircraft will be added to the existing fleet and no existing aircraft are being replaced.

    The aircraft will be delivered on an expedited schedule, building on the company’s 2016 order of 14 Boeing 747-8 freighters. All 32 of the jets will be delivered by the end of 2022, adding more than 9 million pounds of cargo capacity. UPS’s global airline network includes more than 500 owned and leased aircraft. UPS received three new 747-8 freighters in 2017.

    “Our intra-U.S. next-day and deferred air shipments are expanding to record levels, and UPS’s International segment has produced four consecutive quarters of double-digit export shipment growth,” said David Abney, UPS chairman and CEO. “To support this strong customer demand, we continue to invest in additional air capacity, providing the critical link our customers need to markets around the world.”

    In addition to growing customer demand for express services, recent US tax reform legislation is enabling UPS to utilize tax savings to significantly increase capital investments and to make them earlier than previously planned.
    “As we celebrate the 30th anniversary of UPS Airlines today, we are seeing unprecedented demand for our air products,” said UPS Airlines President Brendan Canavan. “The new freighters will allow us to continue upsizing aircraft on routes and will create a cascading effect that will boost capacity on regional routes around the world.”

    The 747-8 freighter carries 46 shipping containers, 34 on its main deck and 12 in its lower compartments. The -8 has a cargo capacity of 307,600 pounds, or approximately 30,000 packages and a range of 4,200 nautical miles. The new -8 aircraft line has a strong industry safety, reliability, and environmental record. The Boeing 767 freighter has cargo capacity of 132,200 pounds and capacity for 31 air containers, 24 on the main deck and 7 in its lower compartments. It has a range of approximately 3,000 nautical miles. UPS currently operates 59 Boeing 767 aircraft.

    “UPS has clearly tapped into the power and efficiency the 747-8 Freighter brings to the market,” said Boeing Commercial Airplanes president and CEO Kevin McAllister. “We’re impressed with how UPS is leveraging the airplane in its operations and excited to see them bring additional 767s into their fleet.”

  • Apple sales report doesn’t look good

    Apple sales report doesn’t look good

    Apple has been quick to point out the record-breaking revenue numbers for its first quarter.

    The Cupertino-based company reported first-quarter sales of US$88.3 billion and a record quarterly profit for the final three months of last year of $20.1 billion.

    As much as this is praiseworthy, it also masks some more worrying trends.

    First is the 1 per cent fall in unit sales of the iPhone. Although revenue for phones increased by 13 per cent, this was a function of higher prices rather than increased volume. On the surface, this may not seem like a problem, but in our view, it indicates that Apple is, once again, struggling to persuade consumers to upgrade or switch to new devices. This slowing of the upgrade cycle will likely have an impact on phone revenue in future quarters.

    Moreover, the slowdown in iPhone sales is emblematic of Apple’s inability to come up with meaningful and valuable innovations that wow consumers. Even the iPhone X is an incremental product that lacks the excitement and newness earlier models brought to market. Apple is fortunate in having a strong base of fans and many consumers who are bought into its ecosystem of services; but without device innovation, even this may prove insufficient to maintain market share in the face of rising competition.

    Mac sales disappoint

    The second area of disappointment comes from Mac sales where both volume and revenue slipped over the prior year. Admittedly, Apple is up against a comparative from last year when its new MacBooks Pros were gaining ground, but even so, this also underlines a dearth of serious innovation in the home and professional computing segments.

    We also believe that lower volumes, and the fact that Apple’s products were not at the top of everyone’s Christmas lists, put a dampener on service growth. Last quarter this segment grew by 34 per cent and by 22 per cent in the quarter before that. Over this period, the increase was a much more modest 18 per cent. Arguably, the holiday period should be a bumper time for Apple subscriptions; that it wasn’t is concerning – not least because Apple needs income from services to make up for softness in product sales.

    That Apple’s HomePod wasn’t available in time for the holidays was a misstep, not least because it could have helped boost service revenue. Our data show smart speakers and smart home devices were popular gifting and self-purchase items over November and December – with both Amazon and Google growing their market shares. Although Apple will point out its product is superior to rivals’ efforts, it is a latecomer to the party, and we believe its potential sales will be crimped as a result.

    For all of these challenges, Apple remains a solid and financially successful company. Indeed, its profits increased over the period. However, a lack of serious and significant innovation means it runs the risk of diluting future earnings. Apple thrives off serving a mass market; a move to providing more expensive items to fewer people will ultimately prove harmful to the bottom line.

    In essence, we believe that the clear blue water that once existed between Apple and rivals is much diminished. The company has time to reopen the gap, but to do so, it needs to pull something new and unique out of its hat sooner, rather than later.

    -Neil Saunders-

  • Boostcom acquires all customer and technology related assets in Mall-Connect.

    Boostcom acquires all customer and technology related assets in Mall-Connect.

    Boostcom, the globally leading “proptech” provider for shopping malls, has signed an agreement to acquire all customer and technology related assets in Mall-Connect based in the Netherlands.
    Mall-Connect has been helping shopping malls in EMEA, Latin America, and Asia on the digital side since 2011.

    Mall-Connect customers, prospects, and industry relations will now be introduced to the complete Boostcom offering of data-driven marketing and automation capabilities.

    The CEO and founder of Mall-Connect, Ilia Riaskoff, will join Boostcom as Sales Director for Europe and Latin America.

    “We are very excited about adding the Mall-Connect business to the growing global Boostcom operations. There are not many digital companies specialising on digital for shopping malls, and Mall-Connect is one of these few. We are always looking for possible acquisitions or partnerships to speed up or complete our global positioning and offering for the mall industry. Future trend analysis of the mall industry gives great support for the Boostcom strategy of bridging physical malls with online to the benefit of both mall owner and their tenants. Getting Ilia Riaskoff on board in our management team is a huge win. He has all the industry experience and know how that we could possibly wish for”, says Peter Tonstad, CEO of Boostcom Group.

    “I am very happy that we will now be able to offer Mall-Connect’s clients a broader range of quality digital marketing services. Boostcom has developed a solid platform and client base for many years, and is backed by some of Europe’s largest tech investors which gives us an exciting perspective for the future.“, says Ilia Riaskoff, CEO and founder of Mall-Connect. “Our visions are well aligned both on product strategy and geographical focus. I am confident that this is the right step for Mall-Connect and its clients and I look forward to becoming part of Boostcom Group.”