Tag: International

  • Paid less than male peers, BBC China editor quits and speaks out

    Paid less than male peers, BBC China editor quits and speaks out

    The BBC’s China Editor Carrie Gracie has quit her post in Beijing to fight for her right to pay equality with male peers, posting an attack on what she called the “secretive and illegal BBC pay culture”.

    Gracie’s revolt is part of the fallout from pay disclosures the British broadcaster was forced to make last July, which showed that two thirds of the highest earners on air were men, and that some of them were earning far more than women in equivalent roles.

    Funded by a license fee levied on TV viewers and reaching 95 percent of British adults every week, the BBC is a pillar of the nation’s life, but as such it is closely scrutinized and held to exacting standards by the public and rival media.

    Gracie’s stand was one of the top news headlines of the day on the BBC itself and on other British media, and many prominent women from the BBC and beyond voiced their support on social media under the slogan #IStandWithCarrie.

    Gracie, who speaks fluent Mandarin and has reported on China for three decades, has not left the BBC. She said she was returning to her former post in the TV newsroom in London where she expected to be paid equally to men in equal jobs.

    “I am not asking for more money. I believe I am very well paid already — especially as someone working for a publicly funded organization. I simply want the BBC to abide by the law and value men and women equally,” she wrote on her website.

    Gracie said she was paid 135,000 pounds ($182,800) a year as China editor. According to last July’s disclosures, North America Editor Jon Sopel earned between 200,000 and 250,000 pounds a year, while Middle East Editor Jeremy Bowen was in the 150,000 to 200,000 bracket.

    Europe editor Katya Adler, the BBC’s only other female editor in foreign news, did not feature in the disclosures, meaning her pay was less than 150,000 pounds.

    Gracie said managers had offered to increase her pay to 180,000 pounds, but that was no solution. She rejected the rise and insisted that all four of the BBC’s international editors should receive equal pay.

    “I was not interested in more money. I was interested in equality,” she said during an interview on BBC radio.

    Britain enacted legislation outlawing sex discrimination in the 1970s and this was followed by an equality act in 2010, but women still earn less than men across much of the economy.

    “Enough is enough”

    The BBC defended itself by saying its gender pay gap was below the national average and less bad than at many other organizations, adding that it was committed to wiping it out by 2020. It also said an independent audit of rank and file staff had found “no systemic discrimination against women” at the BBC.

    Several high-profile women seized on the Gracie story to say the problem was much bigger than the BBC and affected the whole of society.

    “Tip of the iceberg in @BBC & most other orgs (organizations). Equality Act 2010 means no hiding place for shameful discrimination against women. Ending it long overdue,” wrote prominent lawmaker Harriet Harman of the opposition Labor Party, a long-time advocate of women’s equality, on Twitter.

    As in many other countries, pay inequality based on gender has been a persistent problem in Britain, which by some measures has performed worse than comparable European countries in recent years. Britain was ranked 15th in the World Economic Forum’s global gender gap index 2017, below France and Germany.

    But Gracie said her complaint was not about the gender pay gap the BBC admits to, which stems from men earning more on average because they do more of the best paid jobs. “It is men earning more in the same jobs or jobs of equal value. It is pay discrimination and it is illegal,” she said.

    Gracie accused the BBC of adopting a botched “divide and rule” response to the legitimate anger of female staff, offering pay rises to some women while locking down others in a protracted complaints process. In her own case, the process had been “dismayingly incompetent and undermining”, she said.

    “Enough is enough. The rise of China is one of the biggest stories of our time and one of the hardest to tell,” she wrote, citing Chinese state censorship, surveillance, police harassment and official intimidation.

    “I cannot do it justice while battling my bosses and a byzantine complaints process.”v

  • Target’s holiday sales are stronger than expected

    Target’s holiday sales are stronger than expected

    US discount department store chain Target has raised its quarterly profit and sales forecasts, after a better than expected festive trading period.

    Comparable sales growth of 3.4 percent in the November/December period was driven by strong traffic growth and continued strength in digital sales, which are expected to grow more than 25 percent in 2017.

    Stores fulfilled 70 percent of Target’s digital volume in November/December, meaning that stores enabled approximately 80 percent of the company’s comparable sales growth in that period.

    “As we look ahead to 2018, we will build on the foundation we established this year by launching additional exclusive brands, enhancing our digital capabilities, opening approximately 30 small-format stores and tripling the size of our remodel program to more than 325 stores,” said Brian Cornell, chairman and chief executive officer of Target Corporation.

    While Target’s holiday growth is respectable and makes it a holiday winner, GlobalData Retail managing director Neil Saunders prior year comparatives – when same-store sales fell by 1.3 per cent – are very weak and since that time Target has undertaken a raft of initiatives that should have boosted performance.

    “All that said, the growth does indicate that Target is on the right track and that it’s various ventures are starting to pay dividends. However, we believe that it also highlights some deficiencies in execution – especially in stores.”

    “Target’s holiday focused Wondershop is another example of a lost opportunity. Like last year, Target’s range of holiday decorations and sundries was comprehensive and, in our view, one of the best in the market. However, also like last year, Target buried this offer at the back of the store and, as a consequence, lost custom. We note that more effort was made to signpost the collection this year, but this proved to be inadequate.”

    Digital was the undoubted success, according to Saunders, with robust online growth underpinning performance.

    “Overall, this is a positive outcome. It shows Target is doing the right things and that its ideas have merit. However, it also indicates the need for more care in execution, a faster roll-out of the initiatives, and a greater sense of ambition. Ultimately, Target is doing well, but it could be doing better.”

  • Neiman Marcus appoints new CEO

    Neiman Marcus appoints new CEO

    It is a new era for Neiman Marcus. The US luxury department store chain has appointed a new CEO, Geoffroy van Raemdonck, in the wake of the departure of current chief executive, Karen Katz.

    Karen Katz, who is retiring after more than 30 years with Neiman Marcus, served in her capacity as CEO for seven years. She will relinquish her role next month, 12 February 2018.

    Having served as President for Europe, the Middle East and Africa (EMEA) and global travel retail at Ralph Lauren, van Raemdonck joins Neiman Marcus at a tumultuous time in the company’s history.

    With a solid track record at Ralph Lauren, spearheading the luxury brand’s omnichannel transformation, the luxury executive’s appointment hopes to lead Neiman Marcus into future growth and relieve heavy debts.

    “We are thrilled to welcome Geoffroy to Neiman Marcus, and look forward to extending the company’s positive momentum under his leadership,” said Neiman Marcus chairman David Kaplan.

    “He is a global industry leader and business builder with exceptional vision and energy.”

    Katz will remain on Neiman’s board of directors, and will work with van Raemdonck during the transition process.

    “Geoffroy has an impressive track record of success at luxury brands, and he is the right person to lead the company through this next phase of growth,” Katz said.

    During his career, Van Raemdonck has also spent time at French luxury group Louis Vuitton from 2008 to 2013 and Victoria’s Secret owner, L Brands Inc.

    Neiman Marcus, the Dallas-based group, which owns MyTheresa.com and Bergdorf Goodman, has been struggling since 2013, after Ares and Canadian public pension fund CPPIB acquired it from other private equity firms, and left it with a nearly $5 billion debt load.

    The firm’s most recently financial quarterly result saw losses widen to $26.2 million from $23.5 million over the same period last year, as debt and previously accrued losses continued to weigh on the business.

    However, Neiman Marcus recorded a 4.2% rise in comparable revenue in the first quarter of 2018, which it attributed to its ‘digital first’ strategy and new technology investments.

    Quarterly revenue rose to $1.12 billion, up 3.8% from $1.08 billion a year ago, said the firm.

  • Off-White Set to Launch More Affordable Line “For All”

    Off-White Set to Launch More Affordable Line “For All”

    As speculation grows about an Off-White™ x Nike Soccer collection, Virgil Abloh‘s label has debuted a more affordable line. Titled “For All,” the new collection features pieces such as graphic T-shirts and hoodies at a significantly lower price point than Off-White™ mainline pieces, with tees priced at $95 USD and hoodies at $170 USD.

    Speaking to the press about the newly-launched line, Abloh explained that “the price tier allows for a new customer to see themselves within the overall concept of the fashion label. Off-White™ can be luxury at a traditional luxury price point, or equally it can be relevant at an affordable price point.”

    The “For All” collection is available now from 11 Off-White™ locations around the world — including the brand’s stores in New York, Hong Kong and Sydney. Abloh has also indicated that there could be more affordable collections on the way, telling BoF that he will drop new releases “periodically but with the freedom to decide where and when in each instance.”

    As well as dropping the first “For All” capsule, Off-White™ has also recently released a set of limited edition cycling caps.

  • Kendrick Lamar Debuts the Nike Cortez “Kenny I”

    Kendrick Lamar Debuts the Nike Cortez “Kenny I”

    With the release date for his “DON’T TRIP” Cortez “Kenny” collaboration with Nike fast approaching, Kendrick Lamar has now given another take on the collaborative sneaker. Stepping out for his performance at the 2018 NCAA College Football National Championship, Lamar was wearing a previously-unseen take on the Cortez silhouette, which Nike described as “a tribute to his album DAMN.“ in an Instagram post.

    DAMN. is celebrated through contrasting red embroidery of the album’s title along the sneaker’s lateral side, as well as custom Nike branding on the tongue with “DAMN.” appearing above a Swoosh logo. Other features of the shoe include its black tongue and red stitching across the upper.

    Nike has confirmed that the “Kenny I” collaboration is set to drop via the SNKRS app on January 26, with a reported retail price of $100 USD. For more new Nike sneakers, take a closer look at the Air Max 270 “Teal.”

  • Sears is closing 103 stores

    Sears is closing 103 stores

    Struggling US department store chain Sears will close another 103 stores, as the retailer looks to “right size” the business.

    Part of its strategic assessment of productivity throughout its store portfolio, Sears said 64 Kmart stores and 39 Sears stores will close between early March and early April 2018.

    “As previously announced we will continue to close some unprofitable stores as we transform our business model so that our physical store footprint and our digital capabilities match the needs and preferences of our members,” the company said in a statement.

    The announcement comes after the department store chain’s last financial results, where it posted another loss, although narrower, for the quarter, making it the seventh straight year posting declines.

    The parent company of Sears and Kmart has not reported a profit since 2010, although it has been pushing to return to profitability by closing its stores.

    On its seventh straight money-losing year, Sears posted a net loss of $558 million, or $5.19 a share, during the fiscal third quarter, compared with a loss of $748 million, or $6.99, during the same period last year. The department store chain’s total same-store sales tumbled 15.3 per cent during the latest period.

  • BAPE Celebrates Lunar New Year With Year of the Dog Collection

    BAPE Celebrates Lunar New Year With Year of the Dog Collection

    2018 is just around the corner with Lunar New Year celebrations to follow in February. To commemorate the upcoming holiday, Japanese magnate BAPE is once again dropping its Chinese zodiac designs to celebrate the “Year of the Dog.” The collection features the label’s iconic APE head motif alongside a dog spread across black, red and white tees and crewnecks. The capsule will also include apparel decorated with BAPE’s sidekick Baby Milo dressed like dog on hoodies and tees in both adult and kids sizing.

    The items will land in BAPE retailers and online on Saturday, January 6 ranging from ¥4,600 JPY for a kids T-shirt to ¥19,800 JPY for the pullover hoodie (approximately $41 USD to $175 USD). In case you’ve missed it, BAPE’s Double Shark Hoodie is a game changer.

  • Macy’s sales performance gets better

    Macy’s sales performance gets better

    US department store retailer Macy’s has reported positive sales for the festive trading season, after improved sales on and offline.

    Macy’s comparable sales on an owned basis increased 1.0 percent in the months of November and December 2017 combined, compared to the same period last year. On an owned plus licensed basis, comparable sales increased 1.1 percent in the combined November/December period.

    “Macy’s had a solid holiday shopping season, and we are pleased that our November/December performance resulted in positive comp sales for the period, setting us up for a positive fourth quarter,” said Jeff Gennette, Macy’s CEO.

    “Consumers were ready to spend this season, and we delivered with solid execution, fresher inventory, a curated gift assortment and a focus on customer experience.

    “We saw improved sales trends in our stores and continued to see double-digit growth on our digital platforms. We intend to close the fourth quarter in a good position and head into 2018 with momentum.”

    Macy’s has completed 81 of its approximately 100 planned store closures announced in August 2016. The company intends to close approximately 19 additional stores as leases or operating covenants expire or sale transactions are completed.

    “These closures are part of a multi-year effort by the company to ensure the optimal mix of brick & mortar stores and digital footprint,” the retailer stated.

    Neil Saunders, managing director of data and analytics firm GlobalData Retail said the holiday sales growth at Macy’s is a welcome change from the red numbers it usually posts and sends a positive signal that other retailers are on course for a solid holiday season.

    “That said, in our view, Macy’s success comes with a few caveats,” he said.

    “The first is that growth remains relatively weak and comes off the back of soft prior year comparatives when comparable sales fell by 2.1 per cent. The second is that while Macy’s grew, it did so by far less than the overall sector; as such it is still losing market share both in total and within a number of key categories. The third is that the growth is more a function of a robust market where consumers were willing to spend than a consequence of the various actions Macy’s has taken to-date.”

    “Indeed, the company’s announcements of further store closures and more cost-streaming underscore the need for more surgery to restore the business to health.

    “In our view, Macy’s still has an enormous amount of work to do here. In short, these results are a step in the right direction, but Macy’s has a very long journey ahead of it before it can declare itself to be on the path to prosperity.”in

  • Spotify hit with $1.6 billion copyright lawsuit

    Spotify hit with $1.6 billion copyright lawsuit

    Music streaming company Spotify was sued by Wixen Music Publishing Inc last week for allegedly using thousands of songs, including those of Tom Petty, Neil Young and the Doors, without a license and compensation to the music publisher.

    Wixen, an exclusive licensee of songs such as “Free Fallin” by Tom Petty, “Light My Fire” by the Doors, (Girl We Got a) Good Thing by Weezer and works of singers such as Stevie Nicks, is seeking damages worth at least $1.6 billion along with injunctive relief.

    Spotify failed to get a direct or a compulsory license from Wixen that would allow it to reproduce and distribute the songs, Wixen said in the lawsuit, filed in a California federal court.

    Wixen also alleged that Spotify outsourced its work to a third party, licensing and royalty services provider the Harry Fox Agency, which was “ill-equipped to obtain all the necessary mechanical licenses”.

    Spotify declined to comment.

    In May, the Stockholm, Sweden-based company agreed to pay more than $43 million to settle a proposed class action alleging it failed to pay royalties for some of the songs it makes available to users.

    Spotify, which is planning a stock market listing this year, has grown around 20 percent in value to at least $19 billion in the past few months.

  • Calvin Klein unveils new campaign featuring Gerber siblings

    Calvin Klein unveils new campaign featuring Gerber siblings

    Calvin Klein has unveiled a global advertising campaign featuring sibling models Kaia and Presley Gerber.

    The multimedia Calvin Klein campaign will have a heavy social media component in what the fashion label describes as “the latest iteration of the evolution in the brand’s globally recognised call to action: Our Family”.

    Shot by photographer Willy Vanderperre, the campaign features the Gerbers wearing core styles of Calvin Klein Jeans available in stores and online already.

    “The Our Family. #MYCALVINS campaign embraces a digital first, socially powered mindset in communicating the evolution of the globally successful #MYCALVINS campaign originally launched in 2014,” the company says in a statement

    “The #MYCALVINS campaign leverages influencers’ and existing consumer behavior to express themselves, and maximises the cultural ‘selfie’ and viral image-sharing phenomenon. With dedicated digital support in 12 countries and high impact outdoor in several key markets, the Our Family. #MYCALVINS initiative will be communicated to a global audience.”

    At the core of the concept is family – “a display of unity between strong individuals, further emphasised by the symbolism of the traditional American quilt”.

    “This campaign captures these bonds and brings to life different ways we can inspire families – both born and made – to connect with one another, and celebrate the things that unite us.”

    The new campaign follows on from one launched in November featuring an array of musicians.

  • Masquespacio takes inspiration from a laboratory for its colourful store

    Masquespacio takes inspiration from a laboratory for its colourful store

    Clashing colours and sharp angles characterise a unique retail interior created by Spanish design studio Masquespacio, giving little away as to the store’s purpose.

    The space is home to smartphone and gadget repair shop Doctor Manzana, the company’s second store, located in Valencia’s university district.

    Online design magazine Dezeen reports that having already designed Doctor Manzana’s first retail store back in 2013, Masquespacio wanted to use the same bold colours and patterns they had introduced four years ago, but with the addition of some new elements.

    While one half of the space is painted salmon pink, the other has a silver metallic finish, reports Dezeen.  The blocks of colour are applied to the walls, floor, ceiling and fixtures at 54-degree angles, which the designers say is a reference to the angle that a touchscreen device is held at.

    “Besides the four different colours – green and blue as a reference to the doctor, salmon for the fashionistas and purple for the geeks – the metal adds an industrial touch that reminds us of the laboratories,” explained the designers, Ana Milena Hernandez Palacios and Christophe Penasse.

  • Top 10 streetwear retailers

    Top 10 streetwear retailers

    This year was an exceptional one for independent luxury stores and the biggest names were at the top of their game, creatively outdoing one another each step of the way.

    Most notably, with streetwear strongly part of the high-fashion vernacular nowadays, it is no longer a surprise to see shops place astronomically-priced brands next to mid-range streetwear labels.

    It all comes down to a careful curation and not only did some of our favorite spots refine their stock list but they also went a step above by delivering exciting activations and must-have collaborations.

    Whether it was a pop-up shop partnership with a music artist, an in-store art installation or a well-aligned product collaborations, it was evident that the most focused boutiques had the goal in mind to bring hordes of customers through their doors. While selling out product was a plus side to it all, the more important factor was continuing to bolster their reputation as elite purveyors of quality goods. And for some, especially the names we have listed below, they continued to make their mark with class and an undying commitment to their customer base.

    These are the top 10 retailers of 2017, in no particular order.

    1. Maxfield LA
    Los Angeles’s Maxfield and Maxfield Gallery crushed the competition in terms of pop-up installations. They were already a cut above the rest when they partnered up with Vetements in January for a Dry Cleaning-themed space, then Fear of God followed suit as well as a team-up with music acts such as Daft Punk and Guns N’ Roses. Needless to say, Maxfield was the king of pop-ups in 2017.

    2. colette
    It will be hard to see colette go as it closes its doors this December. Despite this, the iconic French retailer continued to show love for indie labels possessing great potential. Considered as “the trendiest store in the world,” colette brought us a slew of special activations and collabs this year including a Balenciaga takeover, a Chanel partnership that produced one of the most coveted Pharrell adidas Hu NMDs ever made and a Saint Laurent pop-up for its grand and final opus.

    3. KM20
    Olga Karput is a true visionary and her newly-opened mega store, KM20 in Moscow, has without a doubt cemented the city and the country of Russia as a true force in fashion. It’s an outpost for the coolest of the cool with the likes of Gosha, Virgil and Heron having had a helping hand in putting it on the map. But with Olga’s continued focus, KM20 is poised to make some even bigger waves this upcoming year.

    4. Dover Street Market London
    No other retailer in the world can add whimsy and wonder to a shopping experience quite like Dover Street Market. Its London flagship had a monumental 2017 spearheading a number of collabs ahead of its competitors. The brand forges on as a formidable name in fashion and this year was just another impressive milestone for its creators Rei Kawakubo and Adrian Joffe.

    5. KITH Manhattan
    Ronnie Fieg had another big year with the grand opening of the new Manhattan KITH store in Soho. In addition to his long list of collaborations in 2017, Fieg also brought something new to his shop’s latest outpost — an art gallery in partnership with friend and collaborator Daniel Arsham. KITH’s name continues to expand globally but Fieg’s quest for domination will always be rooted in this particular New York location.

    6. HAVEN
    HAVEN was another store that relocated and reopened — it’s now a bigger and brighter space located at 190 Richmond Street East in Toronto. HAVEN’s rep has always preceded itself as a first-rate curator of fine Japanese streetwear and sneakers. Now, it has an even better outpost to house these hard-to-find gems. In addition to celebrating its 10th anniversary this year, HAVEN also debuted an in-house line of garments and accessories.

    7. SSENSE
    SSENSE has firmly established itself as a top online shopping destination. The retailer does have an outpost in Montreal but most of its efforts are dedicated towards its web presence. With that said, much praise should be given to how SSENSE has transformed itself to become a triple threat in 2017, as a quality online shop, a cutting edge brick and mortar space and a must-read editorial site, all this thanks to founder Rami Atallah and 032c’s Joerg Koch.

    8. END.
    Online and offline shoppers will always be lucky to have END. The U.K. shop, which also has a newly-opened Glasgow outpost, had a massive 2017 with its unforgettable sneaker and fashion collaborations. END.’s brand list continues to grow and more careful consideration is being taken to assure customers not only get the best products but the finest service, whether that’s fast shipping times or the not-to-be-missed discount codes and sales.

    9. Slam Jam Socialism
    Globally, Slam Jam has defined the cool allure of streetwear for decades. 2017 brought the brand plenty of collaborations with some of the industry’s most respected brands, like 032c, NEIGHBORHOOD and Carhartt WIP. It also upped its editorial game through behind-the-scene stories and interviews alongside important street culture figures. SJS’s stock lineup remains healthy and its special events continue to give strength to the surrounding community.

    10. GR8 Tokyo
    Japan has always been at the forefront of streetwear and GR8 is one of the retailers in Tokyo making some groundbreaking moves. For one, its brand list is made up of all the who’s who in streetwear today. There’s a progressive mindset to the curation and it trickles down to the shop’s ultra-hip brand identity and special store activations. 2017 was a breakout year for GR8 and it’s an establishment worth paying attention to in 2018.

  • Forever 21 investigating POS security breach

    Forever 21 investigating POS security breach

    A Forever 21 data breach uncovered last November has prompted the fashion retailer to boost security at its checkout counters.

    In the security scare, hackers installed malware on point-of-sale machines at store checkouts in the US.

    A two-month long investigation has revealed that encryption technology on some POS devices at an unspecified number of stores was not always on and that malware had been installed by criminals looking to mine the system for customer payment data.

    The breaches occurred between April 3 and November 18 last year, lasting between a few days and in some cases the entire period, the company has admitted. Forever 21 stores use multiple POS devices and in most cases only one or a few of the POS devices in a store were affected.

    The malware searched for data on cards used for payments at the point-of-sale. In most cases, the data did not include the cardholder’s name, so was of no use to the hackers, but in a minority of instances, the cardholder’s name was found.

    Forever 21 said it has been working with its payment processors, hardware suppliers and independent consultants to improve the encryption systems on the POS devices in all Forever 21 stores.

    “We also continue to work with the payment card networks so that the banks that issue payment cards can be made aware of this incident,” the company said in a statement. “Lastly, we will continue to support law enforcement’s investigation of this incident.”

  • Phoebe Philo Steps Down from Céline with No Plans to Join Another Brand

    Phoebe Philo Steps Down from Céline with No Plans to Join Another Brand

    Celine creative director Phoebe Philo has told her team she is leaving the French luxury leather brand after its autumn presentation.

    There were reports she could join her former chief executive Marco Gobbetti at Burberry when chief creative officer Christopher Bailey leaves at the end of March, but market sources say she has no plans to move immediately to another house and may simply take a break from fashion, reports BOF.

    “Working with Celine has been an exceptional experience for me these past 10 years,” says Philo.

    Bernard Arnault, chairman and CEO of LVMH, Celine’s parent company, describes Philo’s accomplishments as a “key chapter” for the brand with her minimalist designs and emphasis on tailoring. She was behind many of Celine’s hit bags, including the Phantom, Trapeze and Trio.

    The London-born designer won British Designer of the Year at the British Fashion Awards in 2010 for the second time, and the following year received the International Award at the CFDA Fashion Awards.

    Over the past decade, Celine’s annual sales grew from €200 million (US$236 million) to more than €700 million, analysts say (LVMH does not break out figures for the label).

    Philo studied with Stella McCartney at Central Saint Martins in the late 1990s, following the designer when she took over from Karl Lagerfeld as creative director at Chloe in 1997. After McCartney left to set up her own label, Philo was appointed as her replacement.

  • Zara to launch CleverFlex self-service pick-up kiosk

    Zara to launch CleverFlex self-service pick-up kiosk

    Spanish fast-fashion retailer Zara has installed a self-service kiosk at one of its stores to provide a flexible shopping experience for online customers.

    Springwise.com reports that when a package arrives to the kiosk, the customer receives a notification and can go to the location to pick up their item at their convenience. The CleverFlex kiosk, provided by Estonia-headquartered technology company Cleveron, has the capacity to store up to 4000 parcels – double the number of the Walmart’s pickup towers.

    The CleverFlex has a sleek white exterior and a modular design that allows retailers to customise its height and width according to their aesthetic preferences, and even being able to hide it behind a wall. The kiosks have been created to further streamline the customer online shopping experience, with the CleverFlex retrieving the correct parcel for a shopper in a matter of seconds.

    The creation of the CleverFlex kiosk “is another step in simplifying the connection between a retailer’s online entity and physical stores,” observes Springwise.

    “CleverFlex also has some some self-learning capabilities as it can remember parcel traffic peak times and predict user activity based on past data to optimise its workflow.”

    Self-service kiosks are increasingly popular across many industries, with deliveries that go directly to a smart locker streamlining the pick up process for the apartment residents and a pay-as-you-go pantry placed within an office both popular examples.