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  • Half of PaaS services now cloud-only

    Half of PaaS services now cloud-only

    A new Gartner report, “Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019” revealed that 48% of 550 PaaS offerings are cloud-only. Not a single vendor has a foothold across all 21 segments, and 90% of them only operate within a single PaaS market segment.

    “Business and technology leaders are shifting to strategic investment in cloud computing,” said Yefim Natis, research vice president and distinguished analyst at Gartner. “Cloud computing is one of the key disruptive forces in IT markets that is gaining mainstream trust.”

    Natis commented that although many organizations anticipate long-term retention of on-premises computing, the vendors of nearly half of the cloud platform offerings bet on the prevailing growth of cloud deployments and chose the more modern and more efficient cloud-only delivery of their capabilities.

    Gartner predicts that enterprise IT spending for cloud-based offerings will surpass spending on non-cloud IT offerings by 2022. The analyst forecasts total PaaS market revenue to reach $20 billion in 2019, and to exceed $34 billion in 2022.

    In this shift to the cloud, database and application platform services represent the largest market segments, with blockchain, digital experience, serverless and artificial intelligence/machine learning (AI/ML) platform services as the newest.

  • Naver says it’s not interested in opening an internet bank

    Naver says it’s not interested in opening an internet bank

    Naver said Monday that it has no plans to launch an internet-only bank, shutting down rumors that the IT giant might open the country’s third such bank after K bank and Kakao Bank. “Although we have reviewed [joining] the internet-only bank business, we decided against it and will not attend the information session regarding internet-only bank licenses on Wednesday,” said a Naver spokesperson.

    “This is the decision we made after giving a lot of thought into whether Naver can be competitive when the domestic internet-banking environment is already so well established and existing internet-only banks K Bank and Kakao Bank are doing well.”

    The announcement comes as a surprise to the industry as Naver has been hailed as one of the likeliest candidates to qualify for a banking permit. Last month, financial authorities announced that they would grant internet-only bank licenses to up to two companies this May in an effort to boost competition in the banking industry. The information session, organized by the Financial Supervisory Service and Financial Services Commission, comes as part of the government’s effort to facilitate the application process.

    Despite government initiatives, however, no major company has yet to directly express an intention to apply for a bank license.

    Game developer NHN Entertainment and booking and shopping platform Interpark – which led a failed effort to apply for a permit in 2015 – have also said they don’t plan on pursuing internet-only banks.

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  • Vietnam wants to excel in IT, telecom

    Vietnam wants to excel in IT, telecom

    Vietnam, which is in a lowly 108th place in the International Telecommunication Union’s ICT Development Index, wants to improve its status. Speaking at a Ministry of Information and Communications (MoIC) conference Tuesday, Prime Minister Nguyen Xuan Phuc emphasized the need for the country to improve its ranking in ICT, one of country’s strengths alongside agriculture and service.

    MoIC Minister Nguyen Manh Hung said the country must use the International Telecommunication Union’s rankings as a guideline and strive to improve to no lower than 50th latest by 2022.

    He stressed that to take the lead in the digital revolution, the country needs to popularize smartphones by licensing 4G and testing 5G technologies to increase capacity, data usage per user and the quality of the mobile network.

    “Vietnam must be on the same line with the world in new technologies. We will not be eight and 10 years behind like we were with 3G and 4G.”

    According to the minister, Vietnam’s development in telecommunications must remain sustainable by shifting resources to explore new markets once the phone market saturates instead of continuing to compete unhealthily on old markets.

    “Mobile money,” which the ministry is trialing now, allows users to transfer money and make purchases through their telecom accounts, and would help bring e-payment to everyone in the country and stimulate economic growth, he said.

    Digital transformation, e-governance and smart cities would be the big stories of 2019, he said.

    “National digital transformation, digital economy and digital society would be the overarching story for decades to come. We need to develop strategies and projects in 2019 to clarify what must be done for each field in the digital economy and the Fourth Industrial Revolution.”

    Speaking about cyber security and safety, he said the Internet, on which the country’s prosperity depends, is itself an unsafe environment.

    “In 2019 there will be no incidents of government agencies’ websites being hacked and having information stolen. Vietnam must become ASEAN’s center for cybersecurity.”

    Vietnam has an opportunity to become one of the world’s major manufacturers of electronic and telecom equipment, he said.

    Globally there are only four major telecom infrastructure and equipment manufacturers — Ericsson, Nokia, Huawei and ZTE – and while China’s Huawei and ZTE enjoy a market share of 60 percent, they are encountering difficulties with the U.S., he pointed out.

    “Vietnam is currently capable of manufacturing 70 percent of telecom equipment [used globally]. With effort, we could become the fourth nation in the world capable of manufacturing and exporting all types of telecom equipment. This must be achieved by 2019-2020.”

    “Vietnamese network operators must use Vietnamese-made equipment if the price and quality are similar.”

    The ministry has set a target of  20-30 percent of operators’ revenues coming from digital content this year instead of the current 6-8 percent, saying the digital content industry is capable of expanding by three or four times to achieve revenues of $3-4 billion.

    “The key to the digital content industry’s growth is that policies must promote it,” said the minister.

  • Vietnam struggles with paucity of AI engineers

    Vietnam struggles with paucity of AI engineers

    IT firms are offering artificial intelligence (AI) engineers salaries of $22,000 a year, but are still struggling to recruit enough people. IT recruiting firm TopDev said in a recent report that companies are having difficulty finding the right people due to a paucity of talents. Salaries are going up as a result. An AI/machine learning engineer could earn up to $1,678 a month, or around $22,000 a year including bonuses and benefits.

    This is higher than what a data scientist ($1,537 a month) or DevOps engineer ($1,505) gets. The latter handles both the development and operations of a product.

    The report said the IT sector generally faces a big shortage as demand is set to go up from 320,000 engineers this year to 400,000 in 2020. The shortfall is 75,000 this year, and set to increase to 100,000 in 2020.

    But they face a struggle as 53 percent of 15,000 IT employees polled for the report are happy with their current job, and 59.8 percent do not want to change their job. This leaves employers considering paying higher salaries to lure away people. The average salary for experienced IT engineers now is $1,318.

    Managers with over five years’ experience can earn from $1,550 to $2,350, while directors with over 10 years’ experience earn at least $2,300.

    But there is a dearth of quality managers and engineers, the report added.

    Gaku Echizenya, general director of Navigos Group, a leading recruitment company, recently said: “The market is experiencing major changes with the fourth industrial revolution. Therefore, businesses need to keep up-to-date with market information from reputable sources to respond promptly to changes, allowing them to set out a strategy to recruit and attract talented people.”

    Employees need to actively educate themselves in IT and digital knowledge, and develop crucial skills such as cooperation with others and people management to increase their competitiveness, he added.

     

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  • LG U+ CEO says Huawei gear is not a risk

    LG U+ CEO says Huawei gear is not a risk

    LG U+ CEO and Vice Chairman Ha Hyun-hwoi has made it clear that the carrier does not think there are any security threats related to its use of Huawei equipment in its 5G infrastructure. Ha made the statement during a year-end press briefing on Wednesday in Yongsan District, central Seoul, rebuffing claims by some lawmakers that there is a risk of security leaks through the use of the Chinese tech giant’s equipment in the network. LG U+ currently partners with Huawei as well as Samsung Electronics, Ericsson and Nokia for its 5G infrastructure.

    According to Ha, the Chinese IT company has already applied for security certification of its 5G network equipment from an international certifying body in Spain. The CEO added the public will be able to see how secure the equipment is once the evaluations are complete next year.

    “Security concerns apply to every equipment vendor we partner with, not only Huawei, and we need to thoroughly verify all the equipment [we use] is secure,” Ha said. “There are roughly 170 countries that are already using Huawei’s network equipment, and there hasn’t been any security problems reported so far.”

    Locally, Huawei has set up equipment that abides by over 70 security guidelines set by the Korea Internet & Security Agency, according to LG U+.

    The main reason for the carrier taking the risk of using the controversial equipment is because 5G infrastructure needs to be built in conjunction with the existing network equipment for 4G long term evolution (LTE), some of which LG U+ also bought from Huawei. Ha said price, technological competitiveness and the ability to deliver the equipment in a timely manner were also considered when choosing the vendor.

    LG U+ has built 5,500 base stations to service the next-generation 5G network as of Wednesday, while its local competitors have reportedly established less than 1,000 5G base stations.

    On why the mobile carrier is rushing to establish its 5G infrastructure, Ha said, “It is important to have a head start to have a competitive edge in [5G] services considering the quality tests we need to go through before March [when the high-speed network is commercialized for smartphones].”

    Ha said the company invested roughly 4 trillion won ($3.6 billion) to set up its 5G infrastructure, including at 5G spectrum auctions.

    The company said it hopes to take up a larger share of the market, which is dominated by SK Telecom, with 50 percent, and KT, with 30 percent.

    “In July 2011, when we first began the LTE service, our local market share was 17.7 percent, but the share increased to 21.2 percent over time as of the end of October,” LG U+ said in statement. “We think next year could be the best time to shake up the competing structure.”

    The carrier is preparing a 5G-based smart factory service with its affiliates LG Electronics and IT service company LG CNS, targeting enterprise customers. For individual customers, LG U+ is focusing on augmented reality and virtual reality content that can offer an immersive experience of watching sports games and K-pop concerts at home.

    The CEO also commented on speculations that the carrier will acquire paid TV service operator CJ Hello. Ha said it has opened up its options to cable TV operators other than CJ Hello and plans to finalize the deal within the first half of next year. Industry sources, however, still say negotiations between the two parties have nearly come to a close and final results are likely to come out around March.

  • Retailers Transforming Distribution, Expanding Online and Turning to the Cloud as They Revolutionize Customer Experience

    Retailers Transforming Distribution, Expanding Online and Turning to the Cloud as They Revolutionize Customer Experience

    As retailers race to deliver more unique and personalized customer experiences, the use of Cloud, IoT and Big Data will accelerate in stores, online channels and distribution centers. However, one quarter of retailers still lag in the process of adopting new technologies and integrating them across operations to present a more integrated customer experience, according to a new report from Vertiv.

    For the report, participants included executives from 50 of the world’s largest retailers, with a combined annual revenue of $953 billion USD in 2017. The study, “Into Uncharted Territory: Retail Transformation and its Impact on Digital Infrastructure”, co-sponsored by Vertiv and DatacenterDynamics, revealed a heightened focus on online retail, as businesses transform their digital resources and capabilities to address changes in customer behavior. Over the next two years, the amount of data center space dedicated to online retail – both on-premise and colocation – is expected to increase by 20 percent, while cloud hosting would increase by 33 percent to support store applications.

    An important part of the retail digital evolution includes a massive transformation of distribution centers. The research suggests the number of distribution centers and warehouses will increase by about 26 percent over the next two years as retail companies increasingly realign operations to meet consumer demand for online purchasing. The amount of data center space dedicated to distribution/logistics is expected to increase by 10 percent and the use of cloud hosting to support distribution will increase by 87 percent.

    “It’s no secret that online retail is driving significant IT investment for retailers. However, as this study makes clear, digital transformation in the retail space is about more than e-commerce,” said Lucas Beran, analyst, data center infrastructure at IHS Markit. “Today’s retailers are striving to improve the IT systems in their stores and distribution centers as they pursue impactful customer experiences across all interactions with their brand. More business-critical online, distribution and in-store environments require new approaches to physical infrastructure to increase IT reliability, speed time to market, hold down costs and reduce management complexity,” Beran added.

    The survey confirms that more computing power is being moved into stores to support edge computing types of applications providing greater customer immediacy and influencing them at the point of use.

    “Retailers are going to move more IT footprint into the stores, to communicate with customers and to influence them closer to the point of decision,” said Martin Olsen, vice president, global edge and integrated solutions at Vertiv. “Our forecast for the next couple of years shows about two dollars going into stores and distribution for every dollar spent in the core data center. And much of that data center investment is being made to support online and stores.”

    To support their transformation, retailers are adopting new physical infrastructure options that provide higher reliability and are easy and fast to deploy. These technologies are based on standardized, modular designs that are scalable with capacity demand and future-proofed for next-generation technological advances.

     

  • Stocking up on Digitalization to Increase Share-of-Basket

    Stocking up on Digitalization to Increase Share-of-Basket

    With the rise of e-Commerce, Asian retailers are under tremendous pressure to continuously push traditional boundaries and embark on digital transformation to engage consumers. Keeping up with the latest trends in providing the best consumer experience have retailers looking to tech innovations, particularly digital technologies, to play a key role in capturing and keeping customers’ attention and loyalty.

    Technologies such as the cloud, Internet of Things (IoT), mobility solutions, and augmented reality (AR) are driving customer-facing innovations such as digital marketing, smart shopping carts, couponing, and mobile apps – that bring people into the store and keep them coming back. Cloud applications also make it easier for store associates and corporate staffers alike to collaborate and take care of back-office needs.

    The reality is that retailers need to embrace digital transformation and use technology in innovative ways to enhance the customer experience if they want to remain competitive.

    Technology Challenges

    However, rapid adoption of digital in retail not only improves outcomes but ignites new challenges for IT administrators in retail organizations. Among the challenges are how to:

    • Support increased customer engagement with in-store technologies that have high-bandwidth demands
    • Support increasing use of applications in the cloud with a resilient and secure network
    • Ensure connectivity and provide secure access for point-of-sale (POS) applications and electronic payment transactions
    • Ensure performance for real-time applications such as voice, video, and unified communications

    Taking on one of these efforts in the past may have required every resource, but now all of these must be accomplished by the same IT staff.  Also, these changes must be deployed across hundreds and even thousands of store locations spanning vast geographical regions.

    Yet the connective element that brings everything together for retailers –  existing networks are now too complex, too expensive, and frankly, too outdated to support the challenges and opportunities that come from digital transformation. A new approach to the retail network is required.

    With a Virtual Cloud Network, retailers can create an end-to-end software-based network architecture that delivers services to applications and data wherever they are located at global scale from edge to edge, with consistent, pervasive connectivity, and security.

    Faster service delivery on the cloud

    Alfamart in Indonesia is an example of a retailer that embarked on digital transformation by adopting cloud and mobility solutions, and reaped the benefits of a modernized, connected business network.

    Faced with a vast network of over 10,300 minimarts spread across the Indonesian archipelago and basic internet infrastructure in many far-flung areas, it was difficult for Alfamart to convey information in a timely manner across its network.

    The slow flow of information impeded the business’ ability to make critical decisions in a timely manner,  resulting in them not being able to react quickly enough to customer feedback or market trends, and affected overall competitiveness.

    Alfamart decided to connect all of its store employees and partners with a bring your own device (BYOD) strategy and an enterprise mobility management platform over the cloud.

    All store employees are now equipped with the most up-to-date product information, prices and stock level at their fingertips, enabling them to act quickly to meet market trends, and manage peaks in demand for the fast-moving perishable goods they provide.

    This has improved their speed-to-market, reduced training costs by 20 per cent, enhanced mobility across device and platforms, and improved internal communications between management and employees. Customer satisfaction levels have also gone up.

    Keeping systems up and goods in stock at all times

    City Mart in Myanmar is another retailer which benefited from modernizing its legacy IT infrastructure by adopting virtualization. Lengthy downtimes were a common occurrence under their old IT system, which affected their supply chain and resulted in unfulfilled customer orders, negatively impacting revenues.

    The supermarket network implemented a software-defined IT infrastructure and automated certain IT processes, which not only eliminated server downtime but also cut operational expenses by half. Predictive analytics and smart alerts also helped improve the system performance.

    With a new inventory management system, City Mart is now able to gain visibility of their stock across their entire network of 180 stores, whether on storeshelves or in the warehouse. This enabled them to better understand changing consumer demand patterns across different stores, ensure that goods are in stock at all times, and build stronger relations with suppliers.

    Ultimately, the virtualized IT infrastructure supports City Mart’s expanding business, enabling the retailer to meet the needs of Myanmar’s growing consumer class.

    Networking for Retail 2020

    The future of networking is software, and the network of the future is the Virtual Cloud Network. Virtual Cloud Networks allow retailers to create a digital business fabric for connecting and securing applications, data, and users across the entire network in a hyper-distributed world. In this way, retailers can simplify networking and wide area network management, optimize cloud access from all locations, assure high performance for even the most demanding applications, and enforce security and compliance across the network in every store location.

     

    – Sanjay K. Deshmukh, Vice President and Managing Director, South East Asia and Korea, VMware

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  • Surge in Hong Kong Cybercrime

    Surge in Hong Kong Cybercrime

    Hong Kong has experienced a surge in fraudulent banking websites this year. In August alone, there were 15 reports of such incidents, compared with only two cases of fake websites or phishing attempts in the same month a year ago, according to the Hong Kong Monetary Authority (HKMA). In September, seven incidents were reported, up from one a year ago.

    And the trend seems to continue, with eight cases reported in October so far. Customers of DBS, Hongkong and Shanghai Banking Corporation, as well as Dah Sing have been among the targets of the criminals. With the rise of financial technology firms and mobile banking apps, experts predict that novice mobile banking users will become prime targets.

    Digital Banks Attract Attackers

    While the use of digital banking tools is spreading quickly, the technology is also attracting the attention of cybercriminals, said cybersecurity specialist Securelist in a report earlier this year. «We are sure that the world of cybercrime will see increasing attacks against this type of banks and their customers,» Securelist said in its report. 

    Fraudsters have long tried to trick users to visit fake bank website via e-mail messages pretending to be from the bank. On these fake websites, they try to trick account holders into revealing their access credentials. On mobile devices, the connection with the bank is typically via an application, rather than a website.

    Tricks Of Criminals

    Banks’ usage of chat applications increases the possibility that criminals could try impersonating the bank in social media chats and try to trick users into downloading and installing an «updated» version of the bank’s app. In reality, such an app would be malicious and could help attackers steal credentials from the phone.

    «Other social engineering scams have emerged which try and trick the genuine user into revealing the authentication code for their chat app and hence lose control of the account. Even if this is only temporary, it may allow enough time for a fraud to be perpetrated,» Jackson said in an interview.

    Attacks Focused On Smaller Vendors

    Experts predicts there could be more attacks on fintechs or payment providers going forward. This is due to lower investments into cybersecurity versus traditional banks, and criminals’ evolving technological skills.

    «Large financial organizations invest considerable resources in cybersecurity, thus the penetration of their infrastructure is not an easy task. However, a threat vector that is likely to be actively used by cybercriminals in the coming year is attacks on software vendors supplying financial organizations,» Securelist said. Most of these vendors have a lower level of protection compared with the financial organizations themselves.

    Attacks Via Software

    For the coming year, the cybersecurity experts expect criminals to stage attacks via software for the finance business, including such for ATMs and PoS terminals. «A few months ago we registered the first attempts of this kind, when attackers embedded a malicious module into a firmware installation file, and placed it on the official website of one of the American ATM software vendors,» Securelist wrote.

    Based on a 2017 study by Accenture, the financial services industry posted annual costs of nearly $18.3 million per firm from cyber attacks.

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  • NEC launches Open Innovation Centre in Singapore

    NEC launches Open Innovation Centre in Singapore

    NEC Corporation announced the opening of the NEC Open Innovation Centre (OIC) in Singapore which forms a part of the wider NEC innovation eco-system, and reaffirms NEC’s commitment to foster open innovation and partnerships with private and public sectors.

    Supported by the Singapore Economic Development Board (EDB), the OIC is part of NEC’s $100 million investment over the five years from 2017 in research and innovation in the Asia Pacific region.

    The Centre, operated by Global Safety Division, is NEC’s first of its kind facility outside Japan which infuses market-leading NEC technology and a deep partner ecosystem to offer cutting edge solutions in areas such as public safety, transportation and aviation.

    The Centre provides a platform where solutions can be translated into realistic and relatable use cases. It houses various revolutionary thematic zones which allow an immersive experience in AI and biometric solutions within the context of daily life. For example in the “home” zone, visitors will be shown how our face can be utilized as a powerful and trusted digital identity to securely access government and commercial services with NEC’s Trusted Digital Identity solution.

    NEC is also at the forefront of advanced ICT solutions for safety, security and efficiency in air travel. With more people flying today as well as heightened security threats, passengers are asked to go through more checks and screenings. All this leads to earnest needs of frictionless travel experience.

    NEC One ID-Single token technology takes travel experience to new heights by providing integrated identity management across the travel process that allows passengers to authenticate their identity online or in person for all stakeholders, ensuring an efficient flow within the airport.

    “We are delighted that NEC has chosen Singapore to establish its first Open Innovation Centre outside of Japan. Singapore’s strong base of enterprises, partners and digital talent offer NEC an ideal location to forge collaborations and translate its strong biometric identification technology into new applications for public safety and commercial domains for Singapore and beyond,” said Ms. Lily Phua, Director of New Businesses, EDB.

    Mr Vinoop Goel, Regional Director in Asia-Pacific from International Air Transport Association (IATA), comments, “With the number of travelers expected to double in 20 years time, the use of technology will be critical for increasing passenger throughput in the existing airport terminals. NEC’s OIC is a good showcase of the technologies that can make air travel more efficient, including IATA’s OneID initiative, and we look forward to implementations of these technologies to improve the passenger experience and enhance the efficiency of airline and airport operations.”

    “The vision of the Open Innovation Centre is to orchestrate a smart and safer city in collaboration with governments and businesses. With a digitally disruptive team at the heart of OIC’s operations, new ideas of approaching public safety can be prototyped and launched within the centre and further deployed in global markets. This is only possible with strong support from our industry partners who are already on board the OIC ecosystem,” said Mr Tan Boon Chin, Managing Director, Global Safety Division, NEC Corporation. “We believe that a trusted digital identity based on biometrics such as facial recognition technology can transform businesses so as to provide secure and frictionless experience across home, city and aviation.”

    NEC has been developing biometric identification technologies for more than 40 years, and systems using NEC’s Bio-IDiom biometrics have been introduced through more than 700 systems in 70 countries and regions around the world. Moreover, earlier this year, NEC’s iris recognition was named the world’s most accurate by the U.S. National Institute of Standards and Technology, which has also recently named NEC’s face recognition and fingerprint recognition technologies as the most accurate.

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  • CSA, partners launch call for innovation on security threats

    CSA, partners launch call for innovation on security threats

    The  Cyber Security Agency of Singapore (CSA) and partner TNB Ventures have launched a Cybersecurity Industry Call for Innovation inviting industry providers to develop solutions for specific cybersecurity challenges. The initiative is being conducted in collaboration with five participating organizations – Ascendas-Singbridge Group, PacificLight Power, Singapore LNG Corporation (SLNG), SMRT Corporation (SMRT) and Singapore Press Holdings (SPH). The Call for Innovation consolidates and articulates the cybersecurity needs of these organizations into challenge statements that industry solution providers are invited to address through innovative solutions.

    There are two categories of challenge statements. The first category is “Advanced Protection and Detection” to help end-users avoid, defend against, and detect cyber attacks. This includes intelligent solutions that are able to detect intrusions into Operational Technology (OT) systems.

    The second category is “Advanced Security Operations” to help end-users reduce their vulnerabilities through better management of their systems. This includes solutions to increase the efficiency of patch management processes and management of Internet-of-Things (IoT) and Cloud systems.

    The submission period for the Call closes on 18 December 2018. Solution providers whose proposals are shortlisted will be invited to discuss their proposals in greater depth with the participating organizations for potential co-innovation, adoption and test-bedding.

    Selected solutions that fulfill the eligibility criteria may also be awarded with POC funding of up to S$500,000 ($363,000) under CSA’s Co-innovation and Development Proof-of-Concept Scheme.

    Teo Chin Hock, Deputy Chief Executive (Development), CSA said: “The cyber threat landscape is evolving rapidly. To build our cyber defenses and at the same time grow the industry, innovation is important. We are glad to have our partners on-board our first Cybersecurity Industry Call for Innovation. We hope to help them strengthen their cyber resilience, and at the same time, provide opportunities for solution providers to catalyze cutting-edge solutions here for commercial adoption.”

  • Most IT security teams believe their IoT devices are not secure

    Most IT security teams believe their IoT devices are not secure

    The majority of IT security teams believe that a key gap in their company’s overall security strategy is their inability to identify attacks that use IoT devices as the point of entry, according to a global study conducted by the Ponemon Institute on behalf of HPE’s Aruba.

    In fact, more than three-quarters of respondents believe their IoT devices are not secure, with 75% stating that even simple IoT devices pose a threat. Two-thirds of respondents admitted they have little or no ability to protect their “things” from attacks.

    The Ponemon Institute study, entitled “Closing the IT Security Gap with Automation & AI in the Era of IoT,” surveyed 4,000 security and IT professionals across the Americas, Europe and Asia to understand what makes security deficiencies so hard to fix, and what types of technologies and processes are needed to stay a step ahead of bad actors within the new threat landscape.

    “Despite massive investments in cybersecurity programs, our research found most businesses are still unable to stop advanced, targeted attacks — with 59% believing they are not realizing the full value of their defense arsenal, which ranges from 10 to 75 security solutions,” Ponemon Institute chairman Larry Ponemon said.

    “The situation has become a ‘perfect storm,’ with nearly half of respondents saying it’s very difficult to protect complex and dynamically changing attack surfaces, especially given the current lack of security staff with the necessary skills and expertise to battle today’s persistent, sophisticated, highly trained, and well-financed attackers”

    The research revealed that in the quest to protect data and other high-value assets, security systems incorporating machine learning and other AI-based technologies are essential for detecting and stopping attacks that target users and IoT devices.

    The majority of APAC respondents polled for the report agree that security products with AI functionality will help to reduce false alerts (66%), increase their team’s effectiveness (62%), provide greater investigation efficiencies (57%) and advance their ability to more quickly discover and respond to stealthy attacks (53%).

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  • China said to insert spy chips into Supermicro servers

    China said to insert spy chips into Supermicro servers

    An explosive report has accused Chinese intelligence agencies of sneaking a tiny chip into servers assembled in China for US chip maker Supermicro that introduced hardware vulnerabilities enabling stealth access to any network using the altered devices.

    US investigators have found evidence of an unprecedented supply chain attack on servers used by companies including Amazon and Apple.

    The allegedly compromised components were used by video streaming company Elemental Technologies for its services compressing video files and optimizing them for different devices.

    According to the report, a third party company hired by AWS to scrutinize Elemental’s security in advance of Amazon’s potential acquisition of the company discovered a tiny microchip in a sample server that was not part of the original design. Apple was also reportedly a major Supermicro customer, using its components for a global network of data centers, the report adds.

    This chip allegedly allows for the creation of a stealth doorway into any network using the altered servers. The investigation reportedly subsequently found evidence that the chips had been inserted by four subcontractors of Supermicro’s primary manufacturers for its motherboards, which are based in Shanghai and Taiwan.

    Interactions between Chinese officials, manufacturers and middlemen in China intercepted by investigators suggest that middlemen offered bribes and threats to coerce the subcontractors to insert the chips on behalf of a PLA unit specializing in hardware attacks, the report claims.

    But Amazon, Apple and Supermicro have all subsequently released statements challenging the report. Apple has been particularly firm in its denial of the report, stating that the company has repeatedly found “absolutely no evidence” to support Bloomberg’s claims, and has consistently provided statements refuting almost all aspects of the story as it relates to Apple.

    Supermicro has also stated that it is unaware of any investigation and has not been contacted by the government, while China’s Ministry of Foreign Affairs has insisted that the nation “is a resolute defender of cybersecurity” and that supply chain security is a concern of all governments.

  • StarHub to cut jobs in efficiency drive

    StarHub to cut jobs in efficiency drive

    Singapore’s StarHub has announced plans to cut around 300 jobs and pursue other cost-cutting measures as part of a plan to respond to intense competition and shrinking core telecoms revenues.

    The strategic transformation plan will also see the operator invest in growing new digital businesses such as its recently created cyber-security company Ensign InfoSecurity, in the development of ICT solutions for enterprise customers, and in digitalization initiatives aimed at improving the customer experience.

    StarHub’s planned headcount reductions will concentrate on non-customer facing functions, the operator revealed. The company also plans to make additional roles redundant through natural attrition and tighter management of contractor roles.

    Affected employees will be notified by no later than the end of the month. StarHub will take a $25 million one-off charge to fund restructuring costs including the provision of support for laid off employees.

    Through the headcount reductions and planned improved operational efficiencies, StarHub aims to generate S$210 million ($152.1 million) in savings over the three years from 2019.

    The operator is targeting savings in areas including procurement activities, leasing costs, maintenance and sales and distribution expenses, but plans to funnel a portion of these savings into the investments in new growth areas.

    “The intense competitive ferocity right across the market, new entrants, lower voice revenues, thinning margins for fixed broadband services, high content costs for Pay TV operations and high market penetration for mobile and fixed services, has necessitated efficiency optimization initiatives as part of the strategic transformation plan,” StarHub CEO Peter Kaliaropoulos said.

    “Technological innovation and competition are redefining how we deliver services to our customers and we at StarHub need to transform our operating model, otherwise we will face greater risks in the future. Our revised operating structure will be best placed to meet our strategic intent, enhance customer experience, increase accountability and effectiveness and improve competitiveness and agility.”

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  • Public cloud demand to drive data center infra market

    Public cloud demand to drive data center infra market

    Synergy Research Group (SRG) revealed that over the last 24 months, quarterly spend on data center hardware and software has grown by 28%, driven by burgeoning demand for cloud services and increased prices for more fully featured servers.

    The main beneficiaries have been vendors supplying public cloud infrastructure, who have seen a 54% growth in revenues over the period. Growth for enterprise data center infrastructure has been much lower and spending was actually in slow decline until the recent spike in server demand and pricing gave vendor revenues a boost.

    Within the enterprise it is private cloud infrastructure that is driving spending with a 45% increase since the second quarter of 2016. In terms of market share, ODMs in aggregate account for the largest portion of the public cloud market, with Dell EMC being the leading individual vendor, followed by Cisco and HPE. The Q2 market leader in private cloud was Dell EMC, followed by Microsoft and HPE. The same three vendors led in the non-cloud data center market, though with a different ranking.

    Total data center infrastructure equipment revenues, including cloud and non-cloud, hardware and software, were $38 billion in the second quarter, with public cloud infrastructure accounting for a third of the total. Private cloud or cloud-enabled infrastructure accounted for over a third of the total. Servers, OS, storage, networking and virtualization software combined accounted for 96% of the Q2 data center infrastructure market, with the balance comprising network security and management software.

    Dell EMC leads in both server and storage revenues, while Cisco dominates the networking segment. Microsoft features heavily in the rankings due to its position in server OS and virtualization applications. Outside of these three, the other leading vendors in the market are HPE, IBM, VMware, Lenovo, Huawei, Inspur and NetApp.

    “We are seeing cloud service revenues continuing to grow by 50% per year, enterprise SaaS revenues growing by over 30%, search/social networking revenues growing by over 25%, and e-commerce revenues growing by over 40%, all of which are driving big increases in spending on public cloud infrastructure,” said John Dinsdale, a Chief Analyst at Synergy Research Group.

    “That is not a new phenomenon. But what has been different over the last three quarters is that enterprise spending on data center infrastructure has really jumped, driven primarily by hybrid cloud requirements, increased server functionality and higher component costs,” concluded Dinsdale.

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  • PLDT taps Amdocs for IT infrastructure automation

    PLDT taps Amdocs for IT infrastructure automation

    The Philippines’ PLDT has contracted Amdocs to transform its IT infrastructure under an expanded six-year service agreement.

    The new contract builds on a seven year master transformation agreement that will see Amdocs modernize PLDT’s IT applications and help introduce new digital technologies.

    Under the new deal, Amdocs will consolidate, modernize and manage the IT infrastructure of both PLDT and wireless subsidiary Smart.

    Amdocs plans to provide the operators with automation capabilities enabling the self-healing of errors and systems. PLDT and Smart plan to use operation automation to prepare for a journey to the cloud while reducing their operational costs.

    “Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” PLDT president and CEO Manuel V. Pangilinan said.

    “This agreement will further boost our efforts to enhance customer experience and engagement. With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers.”

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