Retail News CRM

Tag: Korea

  • Korea’s Air Pohang to suspend flights while it replaces all of its jets

    Korea’s Air Pohang to suspend flights while it replaces all of its jets

    On last Thursday, regional Korean airline Air Pohang said that it will temporarily suspend flight services next month while it replaces all of its existing passenger jets. In February, Air Pohang began services with two Bombardier 50-seater CRJ-200 aircrafts – one each on the Pohang-Gimpo and the Pohang-Jeju Island routes.

    The company said that it will replace the two CRJ-200s with three Airbus A319 aircrafts by the end of March.

    As the CRJ-200 model has not been in production since 2007, the company said it has experienced difficulties in securing parts for the planes when repairs have had to be made.

    Air Pohang is based in the industrial city of Pohang, about 370 kilometers (230 miles) southeast of Seoul.

    Asia’s fourth largest economy has two full-service carriers: Korean Air and Asiana Airlines. It also has six low-cost airlines: Jin Air, Jeju Air, Air Busan, Air Seoul, Eastar Jet and T’way Air.

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  • Luk Fook sales soar despite challenges ahead

    Luk Fook sales soar despite challenges ahead

    Thanks to positive Hong Kong market sentiment and lower gold prices, Luk Fook Holdings has reported a 25.1 per cent boost in sales in the September half year. The company says sales totalled HK$7.859 billion (US$1 billion) compared with $6.283 billion in the same period last year. Profit attributable to shareholders soared 27.9 per cent to $665.4 million.

    Sales in the Hong Kong market, the company’s key source of revenue, rose 31.2 per cent as mainland Chinese visitor numbers continued to grow and retail sentiment improved.

    Sales in Macau rose 19.9 per cent.

    However the company has warned that the US-China trade war and the depreciation of the Renminbi are starting to impact on sales in the second half.

    “Same-store sales growth in the Hong Kong and Macau markets … started to see a decline since the second half of October and recorded a single-digit drop for the period from October to [the] first three weeks of November,” the company said. “In Mainland China there was a double-digit drop.

    “Therefore, the group remains prudent about its business development in the second half of the financial year. Nevertheless, with the anticipated considerable growth of the middle-class population in Mainland China, the group remains optimistic about the mid- to long-term business prospects.”

    Luk Fook said that during the coming year, it will focus on enriching its product offer, expanding its footprint in Mainland China and adopting market-oriented strategies to penetrate into the mass market, covering the middle-class, wedding couples as well as kids.

    “The group’s target for net shop addition in Mainland China for this financial year will maintain at not less than 120 shops. The group is also committed to further developing its e-commerce business and strengthening cooperation with e-commerce platforms in Mainland China.”

    Targeting younger shoppers

    In light of the enormous spending potential of young consumers on online sales platforms, the company plans to step up its efforts to promote the sales of affordable-luxury jewellery products to expand its footprint in the young consumer market.

    “By understanding customers’ spending habits, the group will adopt holistic approach to penetrate into the markets for the middle-class, wedding couples and kids. It will also continue to attract customers and encourage local consumption by visual merchandising enhancement, cross-selling boosting and VIP promotional activities, so as to improve sales and profits. Given the importance of social media in product promotion, the group will continue to showcase and promote its products on mobile applications and social media platforms such as Facebook and WeChat.”

    During the first half of the financial year, Luk Fook added a net 94 stores to its ever-growing network, including 90 in Mainland China, where is closed six self-operated stores and opened 96 licensed stores. Two company-owned stores opened in Hong Kong, one in Macau, and one in Malaysia, with a new licensed shop opening in the Philippines, However, one licensed store closed in South Korea.

    The group now boasts a global network of 1725 Lukfook shops spanning Hong Kong, Macau, Mainland China, Singapore, Malaysia, Cambodia, the Philippines and the US.

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  • Vietnam’s peer-to-peer shopping and delivery platform gets South Korea license

    Vietnam’s peer-to-peer shopping and delivery platform gets South Korea license

    Vietnamese peer-to-peer delivery service XTayPro has been licensed in South Korea and expects this to be a stepping stone into East Asia. The app is a platform connecting people travelling by air with those who wish to buy or send products overseas.

    It creates a community of travelers who can make a little extra cash by buying and carrying stuff for others.

    Less than four months ago XTayPro had participated in the K-Startup Grand Challenge, a start-up accelerator program supported by the South Korean government.

    It has since signed 10 memoranda of understanding and letters of intent with funds and technology investment companies in South Korea.

    The K-Startup Grand Challenge has been held annually since 2016 to help start-ups grow and expand into Asian markets. It has so far supported 40 startups and solicited $26 million for them.

    At this year’s event Vietnam had 8 representatives who overcame 1,700 other start-ups from 100 countries to join a group of 80 in the 4-month Acceleration Program.

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  • Retail sector Korea in future

    Retail sector Korea in future

    Technology and e-commerce trends are reshaping the global retail industry in profound ways, as the rise of online channels threatens to displace more traditional shopping experiences. However, Korea’s retail sector seems to be thriving in the face of this upheaval, with a 6% year-over-year increase in retail sales by Q3 2018. What are the factors fuelling this encouraging retail growth?

    Firstly, improved relations with China and North Korea have energised the retail sector, with duty-free sales registering an impressive 34% year-over-year growth by Q3 2018. While this retail boost can primarily be attributed to the recent surge of Chinese tourists in Korea, it also reflects the growing international popularity of Korean beauty and lifestyle brands.

    E-commerce is also emerging as a key driver of Korea’s retail sector. Online channels have experienced rapid growth since 2010, and will only keep expanding their foothold as Korean consumers start shifting away from brick-and-mortar stores. With Korea’s e-commerce market predicted to grow by 21% this year, traditional retailers will need to find new ways of adapting to this rapidly evolving landscape.

    Some retailers are already turning to artificial intelligence and other Industry 4.0 technologies in an effort to provide consumers with more innovative shopping experiences. For instance, Hyundai Department Store is using Naver’s virtual assistant Clova to answer customer inquiries – whether they relate to store locations or specific purchases.

    Another interesting example is retail giant Lotte Home Shopping, which has developed its own augmented reality system so that customers can visualize how products would look in their home. As these new technologies get ushered into the mainstream, we can expect to see more and more retailers jumping on the AI bandwagon in the next few years.

    However, this doesn’t mean that we should write off the traditional brick-and-mortar experience just yet. Major brands are still banking on attracting consumers with the enduring prestige of high street locations – such as Maison Kitsuné, which recently opened its flagship store in Seoul’s trendy Garosugil district.

    Many global retailers continue to view Seoul, one of the world’s most famous shopping destinations, as a test bed in Asia. With cosmetics brands like Givenchy Beauty and Armani Beauty making their debut in Seoul this year, and renowned F&B brand Blue Bottle Coffee preparing to enter the Korean market in 2019, it’s clear that leasing demand from foreign retailers is still going strong.

    If we look to other segments of the retail industry that are experiencing growth, it’s worth highlighting the surge of fresh food delivery services across the country. With double-income families emerging as a major consumer force, demand for overnight fresh food delivery has also been rising – and major retailers as well as food startups are turning their attention towards this potentially profitable market.

    The rapid expansion of the food delivery market – and of the e-commerce sector in general – is proving to be a windfall for Korea’s logistics industry. Logistics developers are recognizing the need for large-scale modern logistics centers capable of storing and delivering goods nationwide, with faster delivery remaining the market’s key competitive measure. The growing demand for cold chain facilities is expected to fuel a mass redevelopment of older warehouses, especially in the Greater Seoul area.

    So far, Korea’s retail industry has shown remarkable resilience against a backdrop of technological disruption. More brick-and-mortar retailers are offering F&B, AI and entertainment options to differentiate themselves from their e-commerce counterparts; and this trend will only grow as consumers seek out unique shopping experiences. The question is, will Korea’s retail market keep thriving in the long term?  As long as technology continues to enhance – and not supplant – existing retail experiences, we can venture to hope that a bright future is in store for this challenging and dynamic sector.

    -CBRE-

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  • LNG Canada investor Petronas signs gas supply deal with Vitol

    LNG Canada investor Petronas signs gas supply deal with Vitol

     LNG Canada, the US$30 billion (RM125.7 billion) liquefied natural gas (LNG) export project, has bagged another client after project shareholder Petroliam Nasional Bhd (Petronas) signed an initial sales deal with trading house Vitol.

    Royal Dutch Shell decided in October to construct the export terminal. It was the first major investment decision in a new North American LNG export project for two years and was expected to launch a new wave of such projects in the region.

    Petronas, the Malaysian state-owned oil and gas company that bought a 25% stake in the project in May, will supply Vitol with 0.8 million tonnes per year (mtpa) of LNG starting from 2024 for 15 years, Vitol said in a statement.

    “The primary supply to Vitol will come from LNG Canada as well as from (Petronas’) other global LNG supply portfolio,“ Vitol said.

    Vitol joins Asian utilities Tokyo Gas, Toho Gas and Korea Gas Corp (Kogas) as buyers, committing to offtake around 2.4 mtpa collectively.

    Such long-term agreements normally underpin project finance and are critical before a final investment decision is taken. But because Shell and partners Petronas, PetroChina, Mitsubishi and Kogas are such large players in the LNG market, they can absorb the output into their global portfolios without needing to find significant other buyers.

    Under previously announced deals, Toho Gas will buy 0.3 mtpa, Tokyo Gas 0.6 mtpa and Kogas 0.7 mtpa from LNG Canada.

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  • Korean fashion firm Handsome unveils AI-designed clothes

    Korean fashion firm Handsome unveils AI-designed clothes

    South Korean fashion label Handsome says it will release the country’s first clothes designed with artificial intelligence technology. Handsome, an affiliate of Hyundai Department Store Group, said it joined forces with Designovel to create new patterns for clothes released under the SJYP brand. Designovel is a startup specialising in AI fashion technology.

    The fashion company said the first product, dubbed Dino Hood Tee, is printed with an image of a dinosaur and toy blocks designed by Designovel’s program, Style AI.

    The graphic was based on 330,000 images, including characters and logos, provided by Handsome.

    Style AI uses a convolutional neural network, which is an image processing technology to modify patterns.

    Handsome said it will review whether the AI technology can be applied in other areas of its fashion business.

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  • Korea’s manufacturing and mining shipments up 7 percent

    Korea’s manufacturing and mining shipments up 7 percent

    Korea’s manufacturing and mining industry shipments increased in 2017, mainly due to growth in the electronics, refined petroleum and machinery sectors, a government report showed on Tuesday. Combined shipments by companies in the sectors with more than 10 employees reached 1,516 trillion won ($1.34 trillion), up 7 percent, or 99.7 trillion won, from the year before.

    The increase is attributable to a 14.6 percent year-on-year rise in electronics shipments and a 26.6 percent gain in shipments from local refined petroleum businesses during the one-year period, the agency said. The machinery sector posted a 19 percent year-on-year rise last year.

    Such gains offset losses in the shipbuilding and automaking sectors, it said.

    The report also said that the average shipments for manufacturing companies stood at 21.7 billion won last year, up 6 percent from 2016.

    It said value-added product deliveries by mining and manufacturing companies rose 8.1 percent, or 41 trillion won, in 2017 to over 547.7 trillion won.

    As of the end of 2017, there were 69,790 mining and manufacturing companies in the country employing 2.96 million people. This represents a slight fall from the year before.

  • BTS to promote new Hyundai Palisade SUV

    BTS to promote new Hyundai Palisade SUV

    Global K-pop sensation BTS has been chosen as the face of Hyundai Motor’s new large Palisade SUV, which will premiere at the upcoming LA Auto Show. The carmaker said Tuesday that it has appointed the seven-member boy band as the global ambassadors for the vehicle. The group will introduce the car in a video to be shown at the auto show today.

    According to Hyundai Motor, the group’s explanation will focus on the large SUV’s spacious interior and the convenient features found throughout its three rows of seats.

    “Hyundai Motor appointed BTS as the global brand ambassador of the Palisade as the K-pop group was considered the most suitable to introduce the new vehicle that is throwing the gauntlet down in the large SUV market,” the company said in a statement Tuesday.

    “The group will be able to deliver the greatly spacious interior of the Palisade, which is able to accompany seven to eight people.”

    Hyundai Motor said it would live stream the premiere on the automaker’s Facebook page. It will also post a range of videos featuring BTS and the Palisade on its social media accounts.

  • KT subscribers jump ship after fire accident

    KT subscribers jump ship after fire accident

    KT’s week has taken yet another turn for the worse as the fire that caused major telecommunications disruptions in Seoul and the surrounding area has likely left the company with a hefty compensation bill and subscribers looking to take their business elsewhere.

    According to data from the Korea Telecommunications Operators Association on Tuesday, the number of KT’s mobile service subscribers has been shrinking since a fire broke out at the carrier’s Ahyeon telecommunications switching center in Seodaemun District, western Seoul, on Saturday.

    On Saturday, the total number of subscribers to the country’s second-largest mobile carrier fell by 828 people compared to the previous day. This means that the number of people that left KT was larger than those who newly subscribed to the carrier that day.

    On the contrary, subscribers to SK Telecom increased by 246 people and LG U+ 582 people on the day of the accident.

    On Monday, the number of KT subscribers again dropped by 678 people. During the two operating days, KT lost a net 1,506 subscribers.

    Before the accident, the number of KT subscribers was on the rise. On Thursday, KT’s pool of subscribers increased by 69 people and by 83 people on Friday, but that trend was reversed after the fire.

    The troubled company said most fire-affected services have returned to normal on Tuesday, but analyst Kim Hyun-yong from eBest Investment & Securities said, “KT’s sales and brand image can be damaged if the situation is not fixed quickly considering the long hours and broad scope of disruptions [caused by the accident,]” in a report.

    SK Telecom also suffered from problems in its mobile communications services in April and LG U+ last year, but disruptions were resolved in a matter of hours, not days.

    Analysts estimate KT will have to spend at least 23.2 billion won ($20.5 million) in compensation to individual customers as it decided to waive a month’s phone bill for KT subscribers residing in the affected regions. The amount is roughly 1.6 percent of KT’s projected operating profit for this year according to Yang Jong-in, a research fellow from Korea Investment & Securities, Tuesday.

    “We made our assumptions based on KT’s market share in the five affected districts in Seoul,” Yang said.

    Another analyst Kim Joon-sop from KB Securities estimated the amount of compensation to be larger, at around 31.7 billion won.

    As compensation plans for the business losses of small and microbusiness operators have not yet been laid out by the mobile carrier, the amount of compensation could snowball.

    The accident comes at a tragic time for KT, as it was just a week before the carrier expected to introduce its first 5G network-based services. Korean carriers have been preparing to launch their first 5G services in dongle-type devices from December and had scheduled large press briefings this week prior to the official launch.

    KT has now delayed its event. On Monday, the mobile carrier sent notices saying “we decided to cancel our scheduled event to quickly fix telecommunications disruptions caused by the fire,” to reporters.

    The 5G network has been KT’s key focus and Chairman Hwang Chang-gyu had promised in September to invest a whopping 9.6 trillion won into its 5G business over the next five years. The company had also cemented its image as a leading 5G service provider by serving as the official telecommunications partner at the PyeongChang Winter Olympic Games earlier this year.

    The latest incident, however, has hampered KT’s latest bid to take a bigger share of the local telecommunications market, which has been in a similar shape for the last decade: SK Telecom taking 50 percent, followed by KT with 30 percent and LG U+ 20 percent.

    “SK Telecom, which boasts a well-established image of offering quality mobile services, and LG U+, which bets on cost-effective services, are likely to take advantage of the latest accident,” an industry insider said.

    Still, KT is trying its best to restore the disrupted network.

    According to KT, 96 percent of its mobile communications service has been restored, while 99 percent of landline internet and 92 percent of fixed-line phone services are repaired as of 11 a.m. Tuesday.

    KT said microbusiness operators still suffering from telecommunications disruptions are those that depend on copper cables rather than more modernized fiber optic cables. While 99 percent of fiber optic cable-based landline phone services are back to normal, only 10 percent of the copper cable-based services have been restored.

    “Copper cables are heavy and thick so they cannot be taken out through manholes for restoration,” KT said in statement. “They can only be recovered after our people are allowed into the tunnel where the fire broke out.”

    To minimize damage to copper-cable users, KT said it will offer 1,500 wireless LTE routers to shop operators so they can use electronic card payment systems. KT is also offering 300 wireless payment devices to convenience stores after discussions with the various franchise headquarters. The carrier has also been rushing to convert copper cables to fiber optic ones in areas with a large number of shops since Monday.

    From the government’s side, the Ministry of Science and ICT created a task force on Tuesday consisting of related government officials and representatives from mobile carriers to discuss how to manage low-level telecommunications facilities like the Ahyeon facility, which was graded D in terms of importance.

  • Hana Bank reveals Vietnam expansion plan

    Hana Bank reveals Vietnam expansion plan

    South Korean banks are setting themselves up to score big in Vietnam as foreign ownership limits would be loosened. South Korea’s second-largest lender by assets, KEB Hana Bank, is interested in buying a 17.65 percent stake in the Bank for Investment and Development of Vietnam (BIDV), a source said. BIDV is currently the second-largest state-owned lender in Vietnam by assets. 95.28 percent of its equity belongs to the country’s central bank, the State Bank of Vietnam (SBV).

    The SBV has “proposed to sell” the stake to KEB Hana for 30 billion won ($26.6 million), said the source, who requested anonymity.

    Last year, Shinhan Bank, a commercial banking unit under Seoul-based Shinhan Financial Group, acquired ANZ Vietnam’s retail unit, bringing along the Australian bank’s 95,000 credit card customers.

    Shinhan Bank has recently become the largest foreign bank in Vietnam with $3.3 billion in assets, surpassing HSBC.

    Vietnam presented a draft securities law in Hanoi earlier this month that would remove the current 49 percent foreign ownership cap in many sectors, allowing majority or even 100 percent ownership of a company.

    Although the limit for banks remains at 30 percent, government economic advisor Can Van Luc said at the draft presentation forum on November 7 that authorities would consider raising this limit for banks on a case-by-case basis, Reuters reported.

    Analysts say Vietnam’s growth potential and deregulation plans make it an attractive market for South Korean banks.

    “Vietnam is the most desirable market among emerging countries,” said Seo Young-soo, an analyst at Kiwoom Securities.

    “It has more advanced urbanization, and its market is more concentrated compared to Indonesia. Its government-driven economic development model is also familiar to South Korean banks, which have grown under the same strategy,” Seo said.

    Data from the Seoul-based regulator Financial Supervisory Service (FSS) show that total assets held by South Korean banks in Vietnam increased 18.9 percent last year to $5.7 billion.

    This ratio is higher than that of foreign lenders overall, whose combined total assets increased 12.9 percent to $42 billion during the same period, FSS said. South Korean lenders’ combined net profit in Vietnam also jumped 28.9 percent last year to $61 million.

    Vietnam has nine wholly-owned foreign banks, four state-owned banks and 31 domestic joint-stock banks.

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  • Thai flagship store opened in Coupang

    Thai flagship store opened in Coupang

    South Korean e-commerce firm Coupang is planning to launch a flagship store in Thailand to boost the online sales of Thai-sourced products. Thailand’s Ministry of Commerce has been promoting Thai products on the platform since August, which has brought in more than THB118 million (US$3.57 million) for mostly food and beverage items. The ministry has just met with Coupang executives to seal an agreement to expand cooperation, resulting in the establishment of a Thai Mall on the platform.

    It is expected that the new partnership could result in an increase in sales to more than THB 200 million (US$6.06 million) over the coming year, a rise in export volumes to Korea by 7 per cent. Thailand’s total exports to South Korea were valued at $4.66 billion last year, an increase of 14.4 per cent from the year previous.

    Commerce Minister Sontirat Sontijirawong said “South Koreans know Thai brands from travelling here”, with 1.5 million of them visiting Thailand annually.

    Coupang is South Korea’s largest and fastest-growing e-commerce firm. It recently received an investment of US$2 billion from the SoftBank Vision Fund. It offers more than 120 million items for sale and 4 million available for guaranteed one-day delivery.

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  • Samsung Galaxy A9 to debut in Indian market

    Samsung Galaxy A9 to debut in Indian market

    Samsung Electronics has chosen India as the first country in which to release its Galaxy A9 mid-range smartphone. The company is set to begin sales of the model on Nov. 28.  The A9, introduced on Oct. 11 in Kuala Lumpur, in the presence of some 1,000 journalists and businessmen, is the first Samsung smartphone with four cameras on the back.

    “We are beefing up the smartphone lineup and marketing activities in India,” a Samsung spokesman said. “We plan to churn out smartphones best optimized for the Indian market at the newly established factory in India and supply directly to the local market.”

    In July, Samsung completed the expansion of its smartphone factory in Noida, south of the Indian capital of New Delhi. Work began on the 800-billion-won ($707,780) project in June 2017.

    Once the No. 1 smartphone vendor in India, Samsung has been overtaken by Chinese rookie Xiaomi, the world’s fourth-largest smartphone vendor. India is the world’s third-largest smartphone market.

    According to Counterpoint Research in October, Xiaomi accounted for 27 percent of the India smartphone market, up 5 points year on year, whereas Samsung captured 23 percent, the same share as a year earlier.

    India is a crucial market for Samsung, given that the company lost China to Chinese players. According to Strategy Analytics, Samsung’s market share in China slumped to a mere 0.8 percent in the second quarter, with Huawei taking 27 percent.

    Samsung launched eight models in its low-end Galaxy J series alongside premium models, such as Galaxy S9 and Note9, in India this year. The J series is the company’s the most popular lineup in India

    The A9 is a part of the trend of adding as many cameras as possible to smartphones. Its four cameras on the rear boast four different resolutions – 24, 10, eight and five megapixels. The first one is regular, the second has a telephoto lens and the third is for ultra-wide angle shots. The fourth, with the lowest resolution, serves as a depth camera that gives users the ability to manually adjust the depth of field of their images. That helps create so-called bokeh-effect photos, whereby the subject is in focus but the background is blurred.

    Xiaomi is betting aggressively on India. Its Indian unit promised to open 500 offline stores under the Mi brand and hire more than 15,000 staff by the end of 2019. Huawei followed suit, vowing to expand production facilities and open over 1,000 stores.

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  • All Starbucks in Korea to get paper straws from yesterday

    All Starbucks in Korea to get paper straws from yesterday

    Starbucks Korea is stocking all 1,225 of its stores nationwide with paper straws in a bid to cut down on its plastic usage. Starting last Monday, Starbucks began stocking all of its stores with white paper straws, which it found during trials to be more popular than green ones. The paper straws will also be coated with soy oil both inside and outside in response to customer complaints that its original trial straws were too flimsy.

    Starbucks trialed paper straws at 100 stores in Seoul, Busan and Jeju Island over the last two months.

    Though all stores now have paper straws, some branches will continue to offer customers plastic ones until they deplete existing stocks.

    Additionally, on Monday Starbucks began stocking all of its stores with plastic cup lids that don’t require straws. These special lids, which resemble those used with hot drinks that come in paper cups, will be provided for take-out orders of regular cold drinks. Paper straws and regular lids will be provided for specialty cold drinks like Frappuccinos and drinks topped with whipped cream that are difficult to drink without straws.

    “We developed the plastic cup lids to minimize disposable waste consumption and also offer an alternative to customers who prefer drinking without straws,” said a Starbucks spokesman.

    Starbucks will also remove the straws and stirring sticks it previously left out for customers and instead place them behind counters and only provide them on request. It will replace all plastic stirring sticks with wooden ones as well.

    Last year, Starbucks Korea used 180 million plastic straws, nearly enough to circumnavigate the earth if laid end-to-end.

    “With the adoption of paper straws we will be able to prevent consumption of at least 180 million plastic straws from next year,” said a Starbucks spokesperson.

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  • Korea’s FTC orders Booking.com, Agoda to change rules

    Korea’s FTC orders Booking.com, Agoda to change rules

    Hotel booking sites Agoda and Booking.com have been ordered to revise their no-refund policies or potentially face legal action. Korea’s Fair Trade Commission (FTC) announced on Wednesday that it has ordered the two global travel platforms to revise the terms and conditions which allow them to unfairly deny refunds for products and services.

    Customers are currently unable to get refunds on some hotel bookings or additional services, like hotel meals, reserved through Agoda and Booking.com even if reservations were made well in advance. Agoda and Booking.com have the same parent company, Booking Holdings, which also operates travel platforms Kayak and Priceline.

    “Though we recommended that Agoda and Booking.com revise their no-refund clauses last November, the companies failed to take heed without any particular reason,” read an FTC report. “We decided last month to issue an order forcing them to make the necessary revisions.”

    The FTC is not asking them to ban all no-refund products, but to at least accept refund requests made long before reservation dates.

    “The companies will still be able to deny refunds on highly discounted products or bookings made just before the reservation date,” said a spokesman. “But it is unreasonable for them to deny refunds for reservations made months ahead.”

    “The probability that a booking platform will be able to resell a product after a consumer cancels a reservation long before reservation date is very high,” he added. “The platform operators will face few losses if they resell the products.”

    The Act on the Regulation of Terms and Conditions gives the FTC the right to take “measures necessary to correct the terms and conditions” of a business that incurs losses to “several customers because the business person fails to comply with the recommendation” to revise “unfair terms and conditions.”

    According to the Act, the FTC also has the right to report the case to prosecutors if companies fail to respond accordingly within 60 days.

    The two companies have yet to give an official response. Agoda’s Peter Allen, who serves as the head of the company’s external relations department Agoda Outside, was in Seoul on Wednesday to give a talk at a leadership forum organized by the company.

    Agoda and Booking.com are not the only booking platforms that have been flagged for having policies that potentially harm customers.

    From 2016 through October 2017, the FTC reviewed the terms and conditions of major hotel booking sites operating in Korea and found that seven, including Agoda and Booking.com, had unfair refund policies.

    Unlike Agoda and Booking.com, Interpark, Hana Tour, HotelPass, Hotels.com and Expedia have since revised their terms and conditions.

    The number of consumer complaints against international travel platforms grew in Korea last year.

    According to the Korea Consumer Agency, consumers filed a total of 5,721 complaints in the first half of 2017 against international travel and accommodation platforms, or 46.4 percent more compared to the same period in the previous year.

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  • Apple pilloried over display model policy

    Apple pilloried over display model policy

    Just before the Fair Trade Commission comes to a decision on whether Apple has violated domestic fair trade laws, Korean phone distributors are calling the tech giant out for being the only phone manufacturer in the country that makes them pay for display phones in their stores.

    The Fair Trade Commission (FTC) is due to hold a meeting in mid-December after two years of investigating accusations against Apple and finally decide whether the company indulged in unfair practices. Some complaints are that Apple charges mobile carriers for repair and advertising costs of Apple products.

    On Wednesday, the Korea Mobile Distributors Association (KMDA) accused the company of doing something that no other handset maker did in Korea. “Apple doesn’t let us sell iPhones at all if we don’t purchase the demo phones needed for store displays,” read a statement from the KMDA. “Other manufacturers provide the display phones themselves, and come to collect them later.”

    According to the association, Apple even charged retailers for the costs of building shelves for display models and controlled where the promotional posters for new products were placed. Most of the demo devices are priced at around 70 percent of the market price. Distributors say they also had to purchase demo iPads and Apple Watches.

    iPhones are getting more costly, which could be a factor in the distributors going public with complaints against the company.

    In the past, Apple phones cost no more than 1 million won ($883). Last November, the iPhone X launched just three weeks after the iPhone 8 with a 1.42 million won price tag for a 64 gigabyte model. With the release of the iPhone XS, XS Max and XR on Nov. 2, iPhone prices have reached new highs. The iPhone XS Max is selling for more than 30 percent higher than the iPhone X at 1.97 million won for a 512 gigabyte model.

    “Previously, I spent around 1.1 million won on demo devices for Apple’s new products,” said a 53-year-old owner of a wireless store in Jongno District, central Seoul.

    Branches of the three major mobile carriers – SKT, LG U+ and KT – are the main distributors of mobile phones in Korea.

    “But recently, with Apple products becoming more expensive, the costs I have to bear have risen tremendously,” he said.

    The owner estimated that he spent nearly 5 million won on purchasing demo phones for Apple’s newest models.

    According to industry estimates, each mobile retailer spends around 2.9 million won a year purchasing Apple demo phones. This means that Apple will earn around 25.5 billion won in total sales of demo phones from the country’s 8,800 wireless stores.

    “We are not trying to sue Apple right away at this point, but rather figure out who holds responsibility,” added a KMDA spokesman. “Mobile carriers may be responsible for allowing Apple to pursue such unfair practices, leaving distributors to pay for the costs.”

    Korea is not the only country that has investigated Apple for unfair practices. This July, Japanese authorities called out the tech giant for antimonopoly practices that included forcing local mobile carriers to subsidize iPhone prices to boost sales. In 2016, France sued Apple for $55 million over unfair practices that also involved unfair contracts.

    Apple has not released an official response to the KMDA’s complaints.

    Sales of Apple’s new products have been less than stellar, which is also fueling dissatisfaction among distributors. According to industry estimates, the number of customers buying Apple’s three newest models between Nov. 2 and Nov. 7 was only 60 percent of the number that purchased Apple’s iPhone X and iPhone 8 in their first week last November.

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