Tag: Korea

  • Memebox and Sephora partner on ecommerce

    Memebox and Sephora partner on ecommerce

    Memebox signed a partnership deal with global beauty giant Sephora to expand its global presence in the ecommerce scene and develop a joint brand due for release this autumn, according to Formation Group on Monday.

    The achievement comes only six years after the local beauty company launched as a small start-up in Korea. It now has offices in five regions around the world including Pangyo, Gyeonggi and San Francisco.

    Formation Group is a venture capital firm and a stakeholder in Memebox.

    One goal of the partnership with Sephora, a global beauty retailer owned by LVMH Group with operations in 33 countries, is to expand Memebox’s global ecommerce site that recently re-opened after being closed down last year.

    Memebox launched in the United States in 2014 as an online store offering K-beauty products. Last year, it halted the global ecommerce website with an aim of developing an online community where consumers can exchange know-how and reviews on beauty products.

    The website has more than five million users per month uploading videos and tips.

    However, the ecommerce site was re-launched in June. “We decided the timing had come to develop a competitive edge with our own ecommerce platform, now that the awareness and credibility regarding Korean beauty brands has greatly improved in the United States,” said Memebox CEO Ha Hyung-seok.

    The launch also gave U.S. consumers access to Memebox’s in-house brands: Pony Effect, I Dew Care and Nooni.

    One of Memebox’s strengths is the accumulated data from its community which has more than 30,000 product reviews from people of different ethnicities and cultural backgrounds. In a beauty market where trends change fast, an up-to-date database of consumers is a big asset not only in terms of marketing, but also for fast product development.

    Another apparent result of the collaboration between Memebox and Sephora is scheduled to come this autumn: a color cosmetics brand for which details have not yet been revealed.

  • Evolution in Korean retailers commerce

    Evolution in Korean retailers commerce

    South Korean retailers are increasingly crossing boundaries between their commerce platforms from television to offline and online to attract more customers, market watchers said.

    Shinsegae TV Shopping Inc., the home shopping arm of retail giant Shinsegae, is set to open an offline shop for luxury goods sold through its program S-Style at the retailer’s mall in Paju, north of Seoul, on August 18.

    The 159-square-meter store will mark the first case for a television-based commerce firm to open an offline mall, according to Shinsegae.

    “We will provide a unique experience to our customers, freely crossing over the line between online and offline,” a company official said, adding the launch is aimed at communicating more closely with its customers.

    Shinsegae is not the only retailer moving to break boundaries between its platforms.

    Earlier onAugust 13, another major retailer, the Hyundai Home Shopping Network Co., opened an online mall named Hootd, gathering products from eight influencer brands. Their combined number of followers on social media amounts to 1.4 million, according to the company.

    Launching the new service, Hyundai said it will actively collaborate with Hyundai Department Store to regularly open pop-up stores and use its TV channel to further raise the influencer brands’ profile.

    Industry watchers say local retailers have been gradually expanding the collaboration of online and offline platforms to create synergy and make up for their respective shortcomings.

    “Despite efforts to overcome the limit of fully delivering product information, online platforms fall short of providing the same experience as offline malls,” said Kim Na-kyung a researcher at the LG Economic Research Institute.

    “Especially to meet the needs of consumers who wish to check products’ traits that cannot be explained in numbers, such as texture and color, offline channels can be an effective complement.”

  • Lotte duty free profit soars

    Lotte duty free profit soars

    South Korean duty-free operator Lotte has reported soaring profit following its decision to partially withdraw from Incheon airport.

    In the company’s first half report, it indicated solid worldwide sales accounted for the profit increase, which came to KRW155 billion (US$137 million) – up a staggering 1995 per cent.

    Total global sales hit KRW2.7 trillion (US$2.4 billion), almost all of which came from domestic sales.

    Three out of four concessions at Incheon were shuttered by the firm following long-running losses. The closures have saved the firm considerable expenditure on rent.

    The positive results have encouraged Lotte to expect overseas sales in excess of KRW200 billion (US$177.7 million) this year, following the launch of additional stores in Vietnam and elsewhere.

  • Korea falls in love with electric vehicles

    Korea falls in love with electric vehicles

    The adoption of electric vehicles may have been rather slow in Korea, but the market for micro electric vehicles – small two-seater electric cars with less range but cheaper price tags – is booming.

    While sales figures and the charging infrastructure for EVs in Korea falls well behind other countries like Japan and the United States, micro electric vehicles are proving surprisingly popular.

    Renault’s Twizy has become the global poster boy for these mini EVs. In Korea, 984 of the tiny Renault Samsung Motors’ cars were sold in the first half of this year, nearly double the number sold in the previous half. Globally, an average of about 1,300 Twizys are sold every six months, which means that nearly 90 percent of global sales took place in Korea this year.

    In fact, the Twizy is so popular here that the French headquarters is considering moving some of the assembly line from Spain to Korea.

    One of the biggest benefits of micro electric vehicles, like the Twizy, is that they do not require a new charging infrastructure. The vehicles can be charged through any standard 220-volt socket – it takes 3.5 hours and costs about 600 won ($0.53) to fully charge the battery.

    To foster the industry, the government in June categorized electric micro cars in the compact car segment, giving new legal grounds for diverse R&D activities and the establishment of better safety standards.

    Seizing on the opportunity, multiple midsize companies have jumped on the bandwagon and are introducing increasingly souped-up micro electric vehicles.

    Daechang Motors, manufacturer of the infamous Yakult cart in Korea, started mass producing a two-seater electric vehicle called the Danigo in March. The new model costs only about 5 million won for Seoul residents after subsidies, one of the cheapest models on the market.

    Semisysco, another midsize company, has been selling a two-seater electric vehicle called the D2 since February. The D2 is manufactured by Chinese firm Zhidou, and Semisysco is in charge of importing them. From later this year, however, Semisysco is planning on manufacturing them in Korea.

    “The micro e-mobility industry has even more possibilities than traditional electric cars in Korea at the moment,” said Kim Pil-soo, an automotive engineering professor at Daelim University College in Gyeonggi.

    “It has a lower entry barrier from both manufacturers and customers. It is definitely a fledgling industry now but has a lot of potential to grow,” he added.

    Safe and economical

    Upon the government’s announcement on the renewed car segment categorization, institutions that rely on delivery have quickly started to adopt the micro electric vehicles to replace their motorbikes and scooters.

    Korea Post is at the forefront.

    Just last month, the postal delivery service pledged to buy 1,000 micro-electric vehicles to replace its two-wheeled delivery vehicles this year. It said it will replace 66 percent of its current 15,000 two-wheeled vehicles into micro electric cars by 2020.

    “About 300 accidents are reported per year while delivering post,” said Sunwoo Hwan, an official at Korea Post.

    “It mostly results in the driver being severely hurt. In that sense, micro electric vehicles are much safer for delivery drivers,” Sunwoo added.

    Operation costs are also as advantageous when utilizing micro electric vehicles, according to the official.

    “For two-wheeled vehicles, we estimate the life span to be about three to four years,” the official said. “For micro e-mobility, we estimate them to last about eight years. The initial cost may be more expensive but not if you see it in the long term.”

    Fried chicken franchise BBQ has also signed a memorandum of understanding with Renault Samsung Motors to use their Twizys to deliver chicken. It said it will gradually implement a total of 1,000 Twizys within this year.

    “On top of enhanced safety compared to two-wheeled bikes, micro electric cars are extremely cost-effective because it costs about 20,000 won to 30,000 won in charging fees per month,” the chicken company said in a written statement.

    Korea, known for its top-notch delivery service, will continue to take advantage of the new option in the delivery method.

    Shake Shack, La Grilla and Baskin Robbins, which are all F&B affiliates of SPC Group, have also started using Twizys in their delivery fleet to test out their convenience. Pizza delivery franchise Pizza Alvolo also uses Daechang Motors’ Danigo.

    “Demand for delivery food is on a constant rise, and we decided to use Twizy to enhance the convenience of the customers and the staff as well,” a spokesman at SPC Group said.

    Easier access

    Traditionally, cars are purchased at offline dealerships where a long consultation with a talkative dealer is inevitable. Manufacturers of micro electric vehicles are shifting the retail landscape by offering the cars online and in discount stores.

    Daechang Motors has been offering its Danigo vehicle on e-commerce platform TMON since January. It first put a limited 100 units on the platform, but they sold out in two days. It added 200 more units afterwards but they sold within a day as well.

    On the back of such popularity, Daechang Motors is currently offering its cars only through TMON.

    Semisysco is also opting for an online platform to enable easier access to the car.

    It started offering its electric vehicle D2 through Interpark in July.

    It has also signed a partnership with Emart, Korea’s largest discount chain, to display its vehicle along with other household products. The D2 is available at 21 Emarts and other affiliated stores nationwide.

    “The largest number of orders is through Emart,” a spokesperson for Semisysco said.

    “Its price is not burdensome. People who come to the discount store to shop for other products can casually look around, and sometimes that leads to purchase decisions,” the spokesman added.

    Renault Samsung Motors and Semisysco said a majority of their cars’ purchases were made for individual use, such as commuting.

    Room for improvement

    Despite the economic value and agility on narrow roads, it’s not all plain sailing in a micro electric car.

    Under current regulations, vehicles that cannot travel faster than 80 kilometers (50 miles) per hour are not allowed to drive on highways or roads that are built exclusively for cars.

    Although this might not be an issue for short commuting within metropolitan areas, it means that long-distance driving on the weekends or on holidays will not be possible with these miniature vehicles.

    Ultimately, this is the same hurdle that conventional electric cars face when trying to expand in Korea.

    Price could also be an issue for some potential customers. An average price of 9 million won may be cheaper than conventional electric vehicles, but with that money, people can also buy a compact internal combustion engine car from domestic carmakers or a small sedan from a secondhand car market.

    “A subsidy needs to be maintained or expanded in order to further foster the industry,” said Kim. “This segment is completely new and people’s awareness is still lacking,” he added

  • KT korea to offer discount SIMs to tourists

    KT korea to offer discount SIMs to tourists

    KT, Korea’s second-biggest wireless services provider, said Friday it will provide discounts on SIM cards and WiFi services to foreigners visiting the country.

    Foreign travelers can receive a discount of up to 50 percent on KT’s mobile roaming services when ordering from the company’s English website by the end of this year, KT said.

    The SIM cards can be purchased at the KT’s roaming centers at Incheon International Airport, Gimpo International Airport, Gimhae International Airport and Busan International Port.

  • Lotte Tour to hold investor sessions for Jeju resort

    Lotte Tour to hold investor sessions for Jeju resort

    Lotte Tour Development said Thursday it will hold a series of investor relations sessions next week in a bid to attract more investment to its resort construction project in the southern island of Jeju.

    Lotte officials will meet with institutional investors in Hong Kong and Singapore from Monday to Friday to explain its recent earnings results and take questions on its key businesses, according to its regulatory filing.

    Last week, Lotte Tour announced its plan to raise 240 billion won ($215 million) for the construction of Jeju Dream Tower on the island.

    The construction of the resort, which is being co-developed by Lotte and China’s real estate developer Greenland Group, is expected to be completed by October next year.

  • Still no clue how to stop BMWs from bursting into flames in Korea

    Still no clue how to stop BMWs from bursting into flames in Korea

    BMW cars continue to burn in Korea, and neither the carmaker nor the government has a clear idea of how to resolve the ongoing crisis.

    On Saturday, a 120d model burst into flames in Incheon and the following day, a 2015 BMW 520d model ignited on a highway in Hanam, Gyeonggi. Both models were included on a recall list drawn up by BMW Korea.

    On Monday, a BMW M3 gasoline model not on the recall list caught fire on a highway in Namyangju, Gyeonggi.

    They bring the total of BMW fires in Korea this year to 39.

    Members of the Land, Infrastructure and Transport Committee from the ruling Democratic Party held an emergency meeting Monday, attended by officials from the Transport Ministry and BMW Korea Chairman Kim Hyo-joon. Chairman Kim apologized and the lawmakers pledged to revamp regulations on recall procedures, all of which had been promised before.

    “Democratic Party lawmakers from the Land, Infrastructure and Transport Committee agreed that policies on punitive damages and recall processes have to be strengthened and regulations to support hefty fines [on manufacturers] have to be improved,” said Yoon Kwan-seok, a lawmaker from the Democratic Party who is a member of the committee.

    “Regarding the aftermath measures, the government and the lawmakers will work together to improve the regulations,” Yoon added.


    The Transport Ministry said Monday that it will run a series of tests with the help of external experts to see if software was a factor into the fires.

    BMW Korea insists that faulty exhaust gas recirculation (EGR) modules are to blame for the fires. The EGR reduces gas emissions by recirculating a portion of the gases into the manifold pipe. Industry experts have been raising other possibilities.

    One speculation is that a piece of software called the electronic control unit has been manipulated to decrease the amount of emitted gas to meet the tightened standards on diesel engine emissions after the so-called Volkswagen dieselgate scandal broke out in 2015.

    “There is a possibility that a fire broke out, even if an EGR is fine, because the software had been manipulated to reduce the amount of emitted gas,” said Kim Pil-soo, an automotive engineering professor at Daelim University in Gyeonggi. “It is hard to believe that so many fire cases broke out only in Korea if the hardware was the only problem,” he added.

    The Transport Ministry said it will collect multiple samples, including inspected and non-inspected cars as well as models that are not being recalled to test the possibilities.

    Meanwhile, the first police investigation in a class action suit took place on Monday evening.

    Lee Kwang-duk, a BMW owner and one of the plaintiffs in a class-action lawsuit against BMW Korea, was questioned Monday evening. The plaintiffs claim that BMW Korea covered up the causes of fires on purpose for years.

    “I will ask the police to secure emails that BMW Korea exchanged with its German headquarters and the manufacturers of the EGRs,” Lee said before attending the session. Lee is the owner of a 2014 BMW 520d model that caught fire last month after a friend of his drove the car for one hour and parked it in front of a building in Seongnam, Gyeonggi.

    As of Sunday, 67.9 percent of the 106,000 recalled cars had received safety checkups.

  • Convenience store in Korea enjoying revenue boost

    Convenience store in Korea enjoying revenue boost

    South Korean convenience store operators GS25 and CU received a boost from in-house brands in the second quarter.

    GS Retail, which operates the GS25 chain, recorded a net profit jump of 11.1 per cent year on year to 45.8 billion won (US$41 million) in the April-June period, on sales up 5.3 per cent to US$2 billion.

    GS Retail attributed the growth to development of new products at its convenience stores, with 36.7 per cent of GS25’s sales excluding alcohol and cigarettes coming from its private-label products in July.

    South Korean convenience store operators have been developing private-label products to attract more customers.

    GS25’s main rival CU posted a net profit of US$60 million from April to June, an increase of 105 per cent from the first quarter of this year, on sales of $1.3 billion.

  • Jin Air’s second-quarter profit falls 88 percent

    Jin Air’s second-quarter profit falls 88 percent

    Jin Air, the budget affiliate of Korean Air, said Friday that its second-quarter net profit fell 88 percent from a year earlier on increased fuel costs and a decline in travel demand.

    Net profit for the three months that ended on June 30 came to 1 billion won ($886,000), down from 8.1 billion won a year earlier, the company said in a regulatory filing.

    Operating profit dropped 50 percent to 6.2 billion won in the second quarter from 12.5 billion won a year ago. Meanwhile, sales rose 18 percent on-year to 226.5 billion won.

    The earnings results came as the South Korean government has been mulling whether to cancel the airline’s license over its illegal appointment of a foreign national to its board of directors.

    Under Korean aviation law, only Koreans can be registered as the directors of an airline.

    Jin Air named Cho Hyun-min – the younger daughter of Korean Air Chairman Cho Yang-ho – as its director between 2010 and 2016, even though she is legally an American citizen.

  • Hyundai creates separate sound zones in cars

    Hyundai creates separate sound zones in cars

    Hyundai Motor has developed a sound system for vehicles in which passengers and the driver can hear different songs or make totally private phone calls.

    It is the first such system in the world, the carmaker announced Sunday, and will be offered in Hyundai Motor cars within a year or two.

    Korea’s largest carmaker calls the system a “separated sound zone” and unveiled it on its official website and on YouTube last Sunday.

    In the YouTube video, classical music plays in the front of the car where two parents are sitting, while pop music plays in the back for children.

    Separate sound zones are created by the artful placement of different speakers. There is also software that control the sound’s reflective wave and output level, the carmaker explained.

    Playing different types of music is the most basic thing the sound zones can do, according to the carmaker.

    A driver or passenger could have a private phone call as well. Calls on speaker are usually heard by all people in the car.

    With the system, passengers can enjoy individual choices of music while retaining the ability to converse among themselves, which isn’t possible if they are enjoying private music with earphones.

    Sounds that are necessary to the driver but that are disturbing to other passengers can be controlled too, such as audible directions from the navigation system or warning sounds from the driving assistance system.

    Music or direction guides that a driver is listening to won’t be heard by a sleeping child in the back seat.

    Hyundai Motor said it started developing the system in 2014 and is almost ready to install it in mass-produced cars.

    “This sound system will become necessary as the autonomous driving era nears and demands for entertainment inside a car evolve,” said Ih Kang-duck, a researcher in charge of developing the system.

  • Samjin makes debut in the Philippines market

    Samjin makes debut in the Philippines market

    South Korean fish cake brand Samjin has opened in the Philippines as part of a broader expansion plan for Asia.

    Its first store opened in Makati at the Ayala Malls Circuit, and is operated by South Korean entertainment and logistics company Wevenine.

    A spokesperson for the firm said: “We plan to market some 40 different kinds of fish cakes, including both semi-manufactured and completed products, using ingredients entirely from South Korea”.

    The brand has announced plans to follow up on the opening with four further branches in the territory by the year’s end, as well as establishing a presence in Indonesia.

    It has already opened in Singapore and is eyeing locations in China.

  • Shinsegae DF partners with China’s Ctrip

    Shinsegae DF partners with China’s Ctrip

    Shinsegae DF Inc., duty-free store operating unit of South Korea’s retail conglomerate Shinsegae Group, has joined hands with China’s largest online travel agency Ctrip to offer membership service with hopes to woo more Chinese consumers.

    Shinsegae DF said on 3 August that it will offer consumers membership subscription service via Ctrip website, becoming the world’s first duty-free store operator to partner with Ctrip, an online platform in China with over 300 million users offering travel-related services such as accommodation, flight reservation, and tour packages.

    Under the partnership, Shinsegae DF will introduce its brand on the travel agency’s website under Global Shopping section and offer membership subscription service.

    Consumers will be given silver memberships that grant them a 10 percent discount at all times.

    The latest partnership with Chinese e-commerce site comes at a time when Shinsegae DF is going all-out to attract Chinese travelers to boost sales.

    In November, the Korean duty-free store operator joined hands with China’s leading messaging and social media app WeChat with 1 billion monthly users to expand membership. Shinsegae DF has seen a 150 percent average daily surge in the number of foreign memberships since the service launch.

    Average daily sales of Shinsegae DF’s store in Myeong-dong, central Seoul, have also jumped from the 4 billion won (US$3.5 million) range in October last year to more than 5 billion won this year, the company said.

    An unnamed official from Shinsegae DF said that the company will put out efforts to attract Chinese travelers by expanding membership subscription partnership with Alipay in addition to Ctrip and WeChat.

    Shinsegae said the daily average number of foreigners who sign up for its memberships grew over 150 percent following the launch of the service with WeChat.

    “We are putting our utmost efforts in establishing platforms and communities to better communicate with consumers from Greater China,” a company official said. “In addition to Ctrip and WeChat, we plan to expand collaboration with Alipay.”

  • Samsung vows to invest $161B by 2021

    Samsung vows to invest $161B by 2021

    Samsung announced Wednesday it will spend 180 trillion won ($160.7 billion) and hire 40,000 more employees over the next three years to drive growth – an unprecedentedly ambitious plan from Korea’s biggest conglomerate.

    The 180 trillion won includes capital expenditures and research and development, and some 130 trillion won – 43.3 trillion won on annual average – will be dedicated to the domestic market, which Samsung said would indirectly create 700,000 more jobs.

    The annual figure is in line with the 43.4 trillion won Samsung spent on new facilities last year.

    The remaining 50 trillion won in investments is speculated to be earmarked for mergers and acquisitions as well as foreign manufacturing facilities.

    The pledge of 40,000 new jobs is meant to give jobs to young Koreans, the group explained. Korea is struggling with the worst youth unemployment rate in its history. The number of new jobs created by Samsung over the past three years was between 20,000 and 25,000.

    “Today’s announcement follows many months of deliberation and review by the management and board of directors of different Samsung companies that will make the investments, including Samsung Electronics,” Samsung said in a statement.

    The investments are divided into two categories. One is to sustain the company’s leadership in semiconductors and displays.

    “In addition to investments for memory products, spending will be dedicated to non-memory products and new advanced manufacturing equipment,” Samsung said. Developing profitable and new products will be the focus in displays, amid rising competition in the industry.

    The second category is to search for new growth engines. A total of 25 trillion won will go into four specific areas: artificial intelligence (AI), 5G telecommunications, automotive electronics components and biopharmaceuticals.

    The plan to invest 180 trillion won exceeds a widely expected figure of 100 trillion won. Samsung was supposed to announce its investment and hiring plans on Monday when Finance Minister Kim Dong-yeon visited its Pyeongtaek campus in Gyeonggi and met with its de facto chairman, Lee Jae-yong. But Samsung delayed the announcement at the last minute after stories were published that accused the government of “begging” for investments from conglomerates.

    Samsung’s ambitious plan does follow a request from President Moon Jae-in. In mid-July, the president directly asked Lee to “invest more locally and create more jobs” when the two met at a ceremony in India to mark the completion of Samsung’s biggest smartphone factory in the world.

    Wednesday’s announcement made clear Samsung’s industrial focus for the next few years. Samsung Chairman Lee Kun-hee, now bedridden, used to declare Samsung’s growth drivers every several years. In 2010, four years before he had an incapacitating stroke, Samsung named medical equipment, biopharmaceuticals, solar batteries, auto batteries and light-emitting diodes as its growth drivers, estimating they would generate 50 trillion won in annual revenue by 2020.

    In Wednesday’s announcement, Samsung changed its focus to AI and 5G connectivity that will create new opportunities in autonomous driving, the Internet of Things (IoT) and robotics. The top chaebol had already vowed to significantly expand its AI research capability, increasing its number of advanced AI researchers to 1,000. Becoming a global player in advanced markets for 5G chipsets and related devices and equipment is also on Samsung’s road map for the future.

    Samsung aims to become a leader in electronics components for future cars such as system on chip (SoC) semiconductors for autonomous driving, using its leadership in semiconductor, telecommunications and display technologies.

    In biopharmaceuticals, the group said it has seen strong growth in both contract manufacturing and the biosimilar businesses, promising to invest heavily to combat chronic and difficult-to-cure diseases.

    Following the upbeat statement on Samsung’s biopharmaceutical ambitions – despite a recent scandal over suspected accounting fraud – shares of Samsung BioLogics shot up 7.08 percent to close at 454,000 won Wednesday.

    Peaking at 600,000 won in April, the shares nose-dived to as low as 353,000 won early May after the Financial Supervisory Service started auditing it for accounting irregularities.

  • Lotte near university to get big VR ‘theme park’

    Lotte near university to get big VR ‘theme park’

    Lotte Department Store will open a big virtual reality (VR) theme park on the 10th floor of its branch near Konkuk University, eastern Seoul, on Friday.

    The operation, named Lotte Monster VR, will offer more than 60 VR attractions or rides. Previously, the 10th floor of that store had restaurants and a culture center.

    The project was developed over a year with local company GPM, which runs a chain of VR theme parks or arcades.

    Lotte’s VR rides will mimic the experience of rafting, bungee jumping and riding a roller coaster. On a lower grade of the thrill scale, it will offer a virtual balloon ride. Lotte also will have a small VR film theater with 14 seats called the Monster Cinema, continuing the monster theme.

    Monster Cubes is an enclosed attraction with a huge screen in which a small group of people can play around 50 VR games and videos. One corner of the 10th floor with have a nearly 150-square-meter (1,614-square-feet) cafe.

    The retail giant said in a statement that it was trying to reverse the trend of young customers “turning away from brick-and-mortar stores in favor of ecommerce.”

    Because Lotte’s store is near Konkuk University, 35 percent of its sales come from customers in their 20s and 30s – a much higher figure than at other branches.

    The company said it first realized the potential of VR attractions when it operated a small VR arcade in el CUBE’s Hongdae branch, western Seoul, from September 2017 to last March.

    The arcade was only 148 square meters, but there were queues of people waiting for as long as one hour to get in on weekends, the company said. It was particularly a success among customers in their teens and 20s.

    “A VR theme park is a new kind of attraction for a local department store,” said Yoo Hyeong-ju, who heads Lotte Department Store’s development team. “We’re expecting the arcade to extend the amount of time people will spend in the store, particularly customers in their 20s and 30s, as well as families.”

  • Baemin robot gets job at Pizza Hut

    Baemin robot gets job at Pizza Hut

    Another day, another Dilly – or so the saying probably goes in Baedal Minjok’s head office.

    The food-delivery app’s Dilly Plate robot has started serving up slices at a Pizza Hut restaurant in Mok-dong, western Seoul, according to both companies on Wednesday. Dilly Plate, the new serving robot, is not to be confused with plain old Dilly, the delivery robot that the company has been working on since last year.

    Dilly Plate is a self-driving robot specifically designed for restaurants. Having first started working at the Pizza Hut restaurant on Monday, it will assist human employees in serving pizza for two weeks until Aug. 19.

    Dilly Plate can safely carry up to 22 kilograms (48.5 pounds) at once – a limit that is unlikely to be tested in Pizza Hut – and lasts eight hours on a single charge. The robot uses a 3-D camera and sensors to control its movement. It automatically stops and avoids obstacles and people.

    A spokesman for Baedal Minjok, or Baemin, explained that Dilly Plate can move quickly, but in Pizza Hut, the speed has been limited to a human walking speed for the safety of both customers and pizzas.

    “The store will have people walking around, and there may be emergency situations like collisions if Dilly moves too fast,” he said.

    Dilly Plate was developed by Bear Robotics, a U.S. start-up co-founded last year by John Ha, a former Google engineer originally from Korea. In April, Baemin invested $2 million in the venture in exchange for convertible bonds.

    Dilly Plate is modeled after Penny, a robot that found employment at Ha’s restaurant in California.

    Dilly Plate will be the first server robot introduced in Korea. Before it could begin work in Pizza Hut’s Mok-dong restaurant, Baemin had to map out the store and install it in the robot’s software.

    “We’re looking forward to Dilly’s performance [and hoping it will] unburden human staff from having to carry pizzas,” said Cho Yoon-sang, a senior marketing executive at Pizza Hut Korea. “This way, human servers will be able to focus on providing quality service to our customers. We decided [to hire] Dilly with hopes of enhancing work efficiency and improving customer service.”

    Baemin is hoping that the two-week trial will give more actual data regarding Dilly Plate’s operation, with the goal of introducing the server robot at more restaurants in the future.

    “In terms of the technology, Dilly Plate is already available for mass production,” said a Baemin spokesman. “But mass production is expensive, and we need to know whether Dilly is truly marketable. So the trial is to see whether Dilly Plate offers a real-life benefit to restaurants and their staff.”

    Baemin has been investing in robots since last year, aiming to develop robots that deliver food to consumers’ doors. The original Dilly had its first successful test run at a food court in Cheonan, South Chungcheong, in May. The plan is to gradually expand original Dilly’s boundaries from indoors to outdoors until it is able to fully run on its own on the streets.