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Tag: mastercard

  • Lazada and Mastercard Collaborate to Empower Brands and Sellers in eCommerce

    Lazada and Mastercard Collaborate to Empower Brands and Sellers in eCommerce

    Lazada, Southeast Asia’s leading online shopping and selling platform, and Mastercard today announced a five-year partnership to grow the eCommerce ecosystem in Southeast Asia (SEA).

    This comes as Lazada is committed to delivering the best eCommerce offerings that serve the needs of the region’s brands and sellers. This partnership also enables Mastercard to reach new audiences with Lazada’s wide network of users in the SEA region, including those in developing markets. At the same time, merchants will benefit from Mastercard’s solutions.

    Here are some initiatives that Lazada and Mastercard will roll out in this partnership:

    • Develop joint marketing and education campaigns to increase consumer confidence, as well as reward schemes to incentivize the use of digital payments;
    • Lazada will be able to access Mastercard’s regional and global sponsorship platforms to create unique promotions;
    • Mastercard’s data-driven insights will combine offline and online behaviors to help Lazada understand how to drive greater e-commerce growth within the growing base of Internet-savvy and mobile consumers in the region;
    • Lazada will be the anchor merchant for certain new Mastercard solutions in select markets.

    As leaders in their respective fields, Lazada and Mastercard aim to unlock the inherent potential of Southeast Asia’s fast-growing digital ecosystem by creating opportunities on a trusted marketplace platform for brands, sellers and buyers, providing new revenue streams for businesses.

    Mary Zhou, Chief Marketing Officer, Lazada Group, said: “The rapid technological advancements in the region has created new possibilities for businesses and consumers. As we continue to nurture the growth of brands and sellers online, we want to enable them to also future-proof their businesses in the face of an evolving landscape and ultimately help them become more globally competitive. This partnership allows merchants to leverage Mastercard’s data and insights to better reach out to and engage with their consumers.”

    Rama Sridhar, Executive Vice President, Digital & Emerging Partnerships and New Payment Flows, Asia Pacific, Mastercard, said, “The e-commerce boom in Southeast Asia has brought merchants fast-evolving and borderless new opportunities while giving consumers access to a vast world of retail options. Our partnership with Lazada builds open marketplaces and advances digital democratization, bringing more to buyers and sellers in the region. It underscores how imaginative product proposition, advanced analytics and a deep understanding of consumer passion points can converge to deliver game-changing impact across Southeast Asia’s digital economy.”

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  • Save More and Enjoy Delicious Food with OpenRice and Mastercard

    Save More and Enjoy Delicious Food with OpenRice and Mastercard

    Hungry? Dreading that lunch queue? Busy Hong Kong foodies never have to worry about waiting in line for food ever again! Pre-order and collect takeaways straight away with special discounts from OpenRice app using Mastercard!

    From now until June 30, 2019, Mastercard cardholders who register for the OpenRice takeaway service cansave up to HK$50 through discounts while having the best food options in Hong Kong at the palm of their hands1!

    • Upon registration using an eligible Mastercard, a HK$20 instant discount can be enjoyed by OpenRice members in their first transaction in the preorder takeaway service when paying with Mastercard.
    • The successful registrants can enjoy HK$15 discounts in both their second and third transactions, with orders above HK$40 under their OpenRice accounts, when selecting their registered Mastercard as payment method.

    Hurry! Fill yourself up with your favorite food and beverages from all over Hong Kong via Mastercard!

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  • Card-not-present fraud will cost retailers US$130 billion

    Card-not-present fraud will cost retailers US$130 billion

    Increasingly complex card-not-present fraud will cost retailers US$130 billion globally in digital sales over the next five years. A Juniper Research study predicts that retailers’ slow pace in keeping up with new fraud prevention requirements will allow cybercriminal practices to become more widespread as more and more consumers shop online. It observes that established point-of-sale vendors will need to move towards mobile POS technology in order to expand their reach into fresh markets and reduce their exposure to card-not-present fraud.

    “A layered fraud detection and prevention (FDP) solution naturally helps directly preventing fraud, but it also offers major gains in terms of recovering potentially lost revenue through false positives,” said the report’s author Steffen Sorrell. “This is something about which retailers remain undereducated, and has allowed fraudsters to capitalise on relatively low FDP spend”.

    An implication of the Juniper research is that a low understanding of FDP investment return is causing the low uptake of the technology. the report anticipates digital payment players will be spending $9.6 billion annually on FDP solutions by 2023.

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  • AEON Thailand and Mastercard celebrate new year with promotion

    AEON Thailand and Mastercard celebrate new year with promotion

    Mr.Nuntawat Chotvijit (2nd from left), Executive Director of AEON Thana Sinsap (Thailand) Public Limited Company together with Mr.Donald Ong (2nd from right), Country Manager Thailand and Myanmar, Mastercard joined hands to give away a special year-end promotion for AEON Mastercard credit cardholders. With every spending of 1,000 Baht, customers will be entered win a 3 days 2 nights Singapore travel package that includes an Economy Class roundtrip to Singapore, by Singapore Airlines” accommodation at the Resorts World™ Sentosa Universal Studios Singapore™, along withfun-filled experience at world-class theme parks such as Universal Studios Singapore and S.E.A. Aquarium™ A total of 10 prizes will be up for grabs (2 people/prize) worth a combined value of 700,000 baht.

     

  • ShopBack ventures offline with ShopBack GO

    ShopBack ventures offline with ShopBack GO

    ShopBack, the one-stop lifestyle platform that powers smarter purchase decisions, officially enters the offline space with the introduction of ShopBack GO. Launched in partnership with Visa and Mastercard, ShopBack GO enables users to earn between five to 10 per cent cashback on top of their existing card rewards at over 400 F&B brands concentrated in selected areas.

    With ShopBack GO, F&B partners will gain access to ShopBack’s existing base of over one million Singaporeans via its mobile app. The first-of-its-kind offline discovery and rewards platform in Southeast Asia fills the performance marketing gap in the ecosystem with zero disruption to business operations and consumers’ payment habits.

    “For the past four years, our core business model has succeeded in delivering cost-effective marketing for ecommerce merchants while delighting users with cashback for their online purchases,” said Vincent Wong, Country Head of ShopBack Singapore. “We have now replicated the experience offline with ShopBack GO, an omnichannel retail solution for offline merchants and rewards platform for users.”

    Partnering over 400 F&B brands from local favourites like Tiong Bahru Bakery to international establishments like Paradise Group, ShopBack GO rides on Singapore’s vibrant food scene to encourage wider adoption of cashless payment via Visa and Mastercard.

    ShopBack GO launches with a higher density of F&B brands in four areas: One-North, Buona Vista, Holland Village and Tanjong Pagar. The first three locations were selected for convenience in proximity to the office, allowing the start-up to conduct quick experiments with F&B brands in the area, while Tanjong Pagar gives ShopBack a flavour of the Central Business District crowd’s appetite.

    “Food is a part of Singapore’s DNA and Singaporeans increasingly love to dine out. Based on Visa’s data, the number of dining transactions have increased more than 30 per cent year-onyear and dining spend makes up almost 20 per cent of total card spend for Singaporeans. This partnership with ShopBack in launching ShopBack GO will drive more consumers to use digital payments for their dining purchases. More importantly, it encourages more merchants to accept electronic payments and also show their willingness to adopt digital payments. This is important as Singapore moves into a more digital and smart nation city,” said Kunal Chatterjee, Visa Country Manager for Singapore & Brunei.

    “Seven in 10 consumers are looking to find offers for their dining experience. We believe ShopBack GO’s reward-based model will appeal to the foodie in many Singaporeans who love a great deal for good food. Given how frequently local consumers dine out, solutions such as these will also go a long way to drive behavioural change towards a wider use of cashless payments in Singapore,” said Deborah Heng, Country Manager, Mastercard Singapore.

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  • Hong Kong Top 10 Most Visited Cities in Asia Pacific: Mastercard

    Hong Kong Top 10 Most Visited Cities in Asia Pacific: Mastercard

    Hong Kong is listed as one of Asia Pacific’s top 10 most visited destinations for the eighth consecutive year in the Mastercard Global Destination Cities Index 2018 released. Ranked 14th globally and seventh in Asia Pacific, Hong Kong welcomed 9.03 million international overnight visitors in 2017. Despite dropping a notch from ranking the sixth the previous year, the city saw a slight increase in international overnight visitors from 2016 which saw 8.86 million visitors. Overnight visitor arrivals to Hong Kong are forecast to grow by 0.9 percent in 2018.

    The city is currently at the tenth spot regionally, and is also expected to see 3.78 percent growth in international overnight visitor spending from US$5.92 billion in 2017.

    Ranking the world’s 162 top destination cities, the Index analyzes visitor volume and spending for the 2017 calendar year and provides a forecast for annual growth, insights on the fastest growing destination cities, and a deeper understanding of why people travel and how they spend around the world.

    Global & Asia Pacific Highlights:

     Bangkok remains to be the No. 1 destination city in the world with 20.05 million international overnight visitor arrivals, while London came in a close second with 19.83 million visitors. Paris and Dubai came at the third and fourth spots, with 17.44 million and 15.79 million visitors respectively. Singapore remains at the fifth spot with 13.91 million visitors.

     Forty-eight point five percent of travelers to the global destinations came from China, which ranks at number two among the top origin countries, next to the United States with 57.4 percent.

     Dubai continues to be the top ranking destination city in the world based on overnight visitor spend, having recorded an International Overnight Visitor Spend of US$29.70 billion, followed by Makkah and London with US$18.45 billion and US$17.45 billion each.

     The top three overnight international visitors in Hong Kong last year were from the Republic of Korea (12.9 percent), the U.S.A. (9.6 percent) and Taiwan (9.5 percent).

     

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  • Mastercard and HKTaxi teamed up for clients’ Rewards Program

    Mastercard and HKTaxi teamed up for clients’ Rewards Program

    Mastercard and local taxi-hailing app HKTaxi bring a new rewarding experience to Hongkongers by introducing the city’s first taxi ride rewards program, creating more value and excitement for passengers to enjoy safe, fast and convenient cashless payment all over the city. While earning rewards through dining and shopping are not uncommon in the city, the concept of earning rewards through taxi rides marks a breakthrough in the taxi industry.

    As part of the ongoing collaboration, Mastercard cardholders can exclusively earn a 5% rebate in “Taxi Dollars” when paying for taxi rides with Mastercard via HKTaxi from now until December 31, 2018. The earned Taxi Dollars can be used to pay for future HKTaxi rides, which will surely make travelers look forward to every journey they take.

    “HKTaxi shares the same vision with Mastercard in building a cashless society and making Hongkongers’ lives more secure and convenient through technology,” said Kay Lui, co-founder, HKTaxi. “We are proud to launch the city’s first taxi ride rewards program that endows passengers with Taxi Dollars, an enthralling and breakthrough concept that not only benefits the Hong Kong people but also takes the taxi industry to a whole new level.”

    “Mastercard aims to take care of cardholders’ needs and provides them with the best service every day,” said Helena Chen, managing director, Hong Kong and Macau, Mastercard. “Mastercard continues to bring safe, fast and convenient in-app digital payments experience to Hongkongers through its technology. The launch of the pioneering Taxi Dollars privilege enables taxi riders to further enjoy the secure and cash-free experience. More importantly, Mastercard aspires to push forward the development of digital payments in Hong Kong.”

    With the world’s fastest and most reliable global payments network, Mastercard cardholders can enjoy safe, fast, convenient, and rewarding journeys with the city’s first taxi ride rewards program.

     

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  • Mastercard Signs partnership with League of Legends

    Mastercard Signs partnership with League of Legends

    Mastercard has announced a multi-year partnership with Riot Games to become the first global sponsor for League of Legends esports, the largest esport in the world and one of Hong Kong’s most popular esports. This first-of-its-kind global agreement signifies Mastercard’s support of the esports community and further diversifies the technology company’s world-class sports and entertainment portfolio.

    “Esports is a phenomenon that continues to grow in popularity, with fans that can rival those at any major sporting event in their enthusiasm and energy,” said Raja Rajamannar, chief marketing and communications officer, Mastercard. “Our Priceless platform is built around connecting with people through their passions. We are excited about the experiences and benefits we can bring to the world’s largest esport – both in-game and to the millions of League of Legends fans that watch and attend the tournaments each year.”

    “We’re thrilled to team up with Mastercard on this groundbreaking partnership that will provide meaningful and long-term value to our fans,” said Naz Aletaha, head of esports partnerships at Riot Games. “Mastercard is among the first of world-class brands to take such a big step into esports at the global level, and we’re proud to have them support League of Legends esports events alongside their other premier sports and entertainment sponsorships.”

    As the exclusive global payment services partner for League of Legends global esports events, Mastercard will focus on three annual global tournaments – the Mid-Season Invitational, the All-Star Event, and the pinnacle of all esports events, the World Championship. Mastercard will curate unforgettable Priceless experiences and offers across onsite event activations, priceless.com and through other various promotions to bring fans closer to their passion and everything they love about League of Legends events.

    The first live-event activation will take place at the League of Legends World Championship this October in South Korea, and the first experiences available on Priceless.com will include:

    • Opening ceremony rehearsal viewing and a behind the scenes tour
    • Opportunity to watch a game with a League of Legends pro player from VIP seats
    • Test the gaming PCs the pros will compete on during the World Championship final

    “We’ve long been impressed with Mastercard and their fan-focused approach to partnerships,” said Jarred Kennedy, co-head of esports at Riot Games. “Our community has made League of Legends the biggest esport in the world, and we’re excited to work with Mastercard to bring them new and innovative experiences for years to come.”

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  • Mastercard Takes HongKong’s Education Sector into New Milestone

    Mastercard Takes HongKong’s Education Sector into New Milestone

    Mastercard is bringing cashless payments to Hong Kong’s education sector through a seamless FinTech and EduTech platform, which enables the city’s first-ever integrated education app with multiple in-app digital payments.

    Through an exclusive partnership with local education app developer GRWTH, Mastercard will bring hassle-free, fast, safe, and convenient cashless payments experience to schools and parents. The enhanced app integrates digital payments, account reconciliation, student profiles, home-school communication, as well as school administration into one single platform.

    The partnership addresses the pain points faced by parents in daily school payments situations, such as spending a lot of time preparing cash or issuing checks, keeping track of expenses that are often paid in small amounts, and students missing out opportunities to join school activities due to losing cash or checks. All school expenses can be settled via the in-app digital payments function, thereby eliminating the need to deal with cumbersome cash or checks. Parents can also easily track their school payments anytime, anywhere, giving them greater peace of mind.

    Schools also benefit from saving massive administrative time and costs that come with handling the complex payment procedures. Teachers can also save time spent during class manually collecting payments from students. The app offers an exclusive backend reconciliation system, which provides a direct and convenient way to keep track of payments. This includes simplifying reconciliation procedures via transaction categorization and real-time transaction tracking as well as report generation. It relieves the pressure for schools in handling school expenses, allowing more quality teaching time.

    “We are proud to partner with Mastercard to attain our goal of enriching the life of our children through technology. GRWTH links up students, school administrators and parents and provide them with powerful and innovative tools for better home-school communication and organization,” said Adam Chan, co-founder and CEO, GRWTH. “By connecting the education, finance and technology sectors, we aspire to push forward the development of digital payments in Hong Kong.”

    “We are excited to turn a new chapter for the Hong Kong education sector. By bringing together EduTech and FinTech, Mastercard aspires to alleviate the pressure of handling large amounts of cash and checks for schools and parents, not only by providing them with fast, safe and convenient cashless payments experiences but also by helping them devote more time and energy into students’ growth and development,” said Helena Chen, managing director, Hong Kong and Macau, Mastercard. “Through Mastercard’s technology, we can truly lay the foundations for the future of our next generation, and push forward the development of Hong Kong as a smart city.”

    As the exclusive partner, Mastercard provides a one-click, secure digital payments solution. Parents simply need to store their Mastercard card details only once to enjoy the seamless, one-click experience for all future payments. To provide even more convenience, the new in-app payments service is not only available for Mastercard credit and debit cardholders, but also to Mastercard prepaid cardholders. With the world’s fastest and most reliable global payments network, Mastercard cardholders can enjoy the same robust, multi-layered security protections that comes with paying with a Mastercard.

    GRWTH has recently launched the service to 10 schools in Hong Kong as part of a pilot program* and plans to gradually expand the service to all kindergartens, primary and secondary schools in Hong Kong. “Our school aspires to bring changes to the education sector by leveraging technology and innovation. We are excited to be one of the 10 pilot schools to introduce a cashless payments option for parents,” said Chu Tsz Wing, chief principal, St. Hilary’s Primary School & VNSAA ST. HILARY’S SCHOOL.

    Apart from its in-app payment function, the GRWTH app includes tools for home-school communication and school administration, and will soon integrate the ability to pay vendors such as extra-curricular activities and school service providers, allowing parents to make instant and direct payment. The “GRWTH Community” is made up of over 100 NGOs and commercial organizations in Hong Kong. Parents can choose personalized extracurricular activities for their children based on the multi-intelligence analysis function in the app’s talent pool. The GRWTH app is available for free download via Apple App Store and Google Play Store.

    *The 10 pilot schools are:

     Buddhist Lim Kim Tian Memorial Primary School

     Buddhist Wing Yan School

     ELCHK Ma On Shan Lutheran Primary School

     Fung Kai No.1 Primary School

     Gloria Creative Kindergarten and Gloria Creative Kindergarten (Sheung Shui)

     Lok Sin Tong Leung Wong Wai Fong Memorial School

     N.T.W.J.W.A. LTD. Leung Sing Tak Primary School

     St. Edward’s Catholic Primary School

     St. Hilary’s Primary School and VNSAA ST. HILARY’S SCHOOL

     The ELCHK Wo Che Lutheran School

  • Diebold Nixdorf and Mastercard launch cardless ATMs

    Diebold Nixdorf and Mastercard launch cardless ATMs

    Diebold Nixdorf is teaming up with Mastercard to trial two services that provide cash banking users on the go – Mastercard Cash Pick-Up and Cardless ATM powered by Mastercard.

    The cash pick-up service allows banks to deliver cash more quickly, securely and easily to any authenticated consumer – banked or unbanked – through enabled ATMs, without the use of a card. This opens the ATM channel to even the under-banked consumers and allows financial institutions and ATM deployers to increase their revenue through new transaction volumes.

    Cardless ATM powered by Mastercard meanwhile allows account holders to withdraw cash from the nearest ATM using the convenience of their mobile banking app.

    Once consumers are at the ATM, they can quickly move through the authentication process to receive their cash. Since the majority of the transaction is handled through the banking app and the cloud, sensitive information is never exposed.

    “As a technology company, we are always considering what the future can bring, and today we have a great opportunity with Diebold Nixdorf to define the next wave of digital products to the ATM channel,” Mastercard SVP of ATM product management Daniel Goodman said.

    “By bringing together the Mastercard network and Diebold Nixdorf’s large global scale, we can help move the ATM industry towards a globally scalable standard for driving digital innovation in the ATM channel.”

    “This partnership with Mastercard is another way we are continuing to securely bridge the digital and physical worlds of cash by innovating the ATM experience for consumers through our Vynamic suite of software solutions,” Diebold Nixdorf SVP for software Alan Kerr said.

    “Many of our customers are looking to retain consumers and drive incremental transactions to their self-service channels, and this partnership with Mastercard delivers on both of these fronts.”

  • Adyen First To Launch Real Time Mastercard Account Updater Service Globally

    Adyen First To Launch Real Time Mastercard Account Updater Service Globally

    Adyen, the payments platform of choice for many of the world’s leading companies, today announced its direct API integration with the Mastercard® Account Updater service. Qualified merchants processing with Adyen globally can now increase revenue from card-on-file payments by automatically updating Mastercard accounts in real time.

    The direct API connection helps to prevent card declines due to account changes caused by expiration dates or new replacement card numbers, among other reasons. Microsoft and Twitter are among Adyen’s merchants using the Mastercard Account Updater service.

    “The subscription economy is experiencing massive growth, with 100% increase year-over-year for the last five years. Beyond digital services, Adyen is seeing a strong uptake in physical products like cosmetics, fashion and bicycles now offered as a subscription service. Payments are a critical touchpoint for ensuring uninterrupted service for customers and sustained revenue for merchants,” said Roelant Prins, chief commercial officer at Adyen. “Adyen, together with Mastercard’s Account Updater, is focused on making the highest number of payments succeed by automatically updating card data at the point of transaction, preventing involuntary card declines due to expired or replaced cards.”

    “Today’s consumers have their card information stored at multiple online stores and in the event the card gets replaced, it is an inconvenience to remember and update the card details at all the stores,” said Johan Gerber, executive vice president of security and decision products at Mastercard. “As the first payments platform to use our Account Updater API, Adyen is giving merchants a powerful tool to provide a better, seamless consumer shopping experience by automatically updating the details.”

    Adyen’s use of the Mastercard Account Updater API can be activated instantly with no merchant integration required. Adyen also provides merchants extensive live performance data including authorization rate impact by issuing bank and decline code.

  • Shop Online and Roam the City with Mastercard, HKTaxi and HKTVmall

    Shop Online and Roam the City with Mastercard, HKTaxi and HKTVmall

    From worry-free local transportation to hassle-free shopping, Hongkongers’ daily lives are getting more and more convenient! Mastercard has today announced its partnership with local online shopping mall HKTVmall, as well as its strengthened collaboration with the city’s most popular taxi-hailing app HKTaxi, to bring safe, secure and cash-free ways to shop and get around Hong Kong.

    Mastercard is effectively shaping the daily life of Hong Kong people to be more convenient than ever by forming a joint partnership highlighting both HKTVmall’s easy pickup and delivery services and HKTaxi’s 98.4% order fulfilment rate – the highest in the city as tested by the Consumer Council in March 2018.

    As a result of an exclusive privilege for Mastercard cardholders, HKTVmall shoppers can receive rewards to satisfy their daily needs by using their Mastercard to pay for taxi rides via HKTaxi, which recently announced that more than one-fifth of its 50,000 registered taxi drivers now accept Mastercard payments.

    “We at Mastercard aim to take care of all our cardholders’ needs and provide them with the best service every day,” said Helena Chen, managing director, Hong Kong and Macau, Mastercard. “By joining forces with HKTVmall and HKTaxi, we have now fully expanded our services from excellent local transportation to outstanding online shopping services, allowing us to become a truly integral part of Hongkongers’ daily lives.”
    “HKTaxi and Mastercard share the same drive to make Hongkongers’ lives more convenient with technology.

    The collaboration with HKTVmall extends our passion to provide great and beneficial services to every Hong Kong resident,” said Kay Lui, co-founder, HKTaxi. “Our joint partnership is built on convenience, safety and security, utilizing modern technology in responding to the demands of the Hong Kong people. Since the inception of the partnership between HKTaxi and Mastercard in March, the number of taxi rides paid for with Mastercard has been doubling each month and we are very thrilled with the progress. ”

    “We are proud to have partnered with Mastercard and HKTaxi to deliver the best experience in online shopping to everyone in Hong Kong,” said Ricky Wong, chairman, Hong Kong Television Network Limited. “Now, everyone in the city can rest assured that there is an easy way to take care of all their daily needs.”

    From June 1 to August 31, HKTVmall members who hail taxi rides with HKTaxi can receive HKTVmall Mall Dollar valued at 5% of the taxi fare when they pay with Mastercard. Mastercard cardholders who use HKTaxi can also get HK$50 after making three rides every week until July 29.

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  • Mastercard expands Indian research facility

    Mastercard expands Indian research facility

    Mastercard has opened its upgraded technology center in Vadodara, India as part of the company’s support of the government’s initiative to enhance India’s digital capabilities.

    Spread across 65,000 square feet, the state-of-the art facility will serve as a collaboration center for more than 700 employees.

    Mastercard’s Vadodara Centre is part of the company’s vision to build a world beyond cash in India and beyond. Over the past few years, it has contributed to the “Make in India” and “Digital India” campaigns.

    In 2017, Mastercard collaborated with the Indian government to launch Bharat QR, an application that provides local, small and medium enterprises with a low-cost way to accept digital payments from any type of mobile phone.

    Ari Sarker, co-president, Asia Pacific, Mastercard said, “With its incredible pool of talent and opportunities for digitization, India is a strategic market and innovation hub for Mastercard. The expansion of our Technology Centre in Vadodara is an extension of our undertaking to drive the next level of growth and support the government’s agenda to shape a digital future and less-cash society in the market.”

    “Every day, our teams are working relentlessly to deliver real-world technology that breaks down barriers and makes people’s everyday lives easier, more efficient and secure,” said Ed McLaughlin, president, Operations and Technology, Mastercard. “That’s what makes this office so important.  Our Vadodara team is crucial to the next generation digital services and solutions Mastercard will implement across the world.”

  • Pizza Hut Singapore to hire Pepper to take order

    Pizza Hut Singapore to hire Pepper to take order

    Pizza Hut Singapore has introduced a robot that takes orders and processes payments.

    In a five-day trial ending on Sunday, diners at the Safra Punggol Pizza Hut outlet will be the first in Southeast Asia to be able to try out the new technology. After the trial, Pizza Hut will consider customer feedback before deciding if the robot will stay.

    Patrons are greeted with “Hello” in a female voice from the robot, and to place an order first must greet the robot and pair their Mastercard Masterpass account embedded in the Pizza Hut Singapore mobile app.

    They can then tell the robot their orders and show a QR code that will provide their table information. The robot is not exposed to payment instruments or customer credentials, which minimises the chance of sensitive information being compromised.

    “This initiative gives people more choices without ever compromising security, and provides more reasons for people to go cashless,” says Labs at Mastercard Asia Pacific VP Tobias Puehse.

    The robot was developed by Japan’s SoftBank Robotics, which makes the Pepper robot used in customer service and retail. “We are focusing on how robots can help how people live,” says SoftBank marketing director Kan Kiyota. “The humanoid robot is an add-on to the value provided.”

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  • Mastercard and HKTaxi Partner to Offer In-App Digital Payment for Taxi Rides

    Mastercard and HKTaxi Partner to Offer In-App Digital Payment for Taxi Rides

    Mastercard announced its partnership with HKTaxi, a local taxi-hailing app, to roll out in-app digital payments that will provide a safe, secure and cash-free way to pay for taxi rides in Hong Kong.

    Backed by Mastercard’s global payments processing network and multi-layered security, the new service will specifically cater to Hong Kong taxi users’ needs for a fast and secure cashless payment experience. The HKTaxi in-app credit card payment service helps users avoid common cash payment situations such as fumbling around for loose change, worrying about not having enough cash for a taxi ride when they desperately want to go home after a long work night, or dealing with taxi drivers’ reactions when they see HK$500 bank notes. It offers peace of mind for passengers from the minute they book their rides through the app to the moment they arrive at their destination as they go without the hassle of handling coins or bank notes.

    Taxi drivers too often experience inconvenience in having to prepare change for large bills, and face potential safety concerns such as carrying too much cash or receiving counterfeit banknotes. The new in-app payment feature allows taxi drivers to skip the wait for cash transactions, enhance their service and strengthen their business by giving more options to their customers.

    The demand for further developments in digital payment across all aspects of everyday life in Hong Kong has grown significantly in recent years. According to the 2017 Mastercard Online Shopping Survey, the use of mobile phones for payment continues to rise in Hong Kong, with 44.3 percent of respondents having used their mobile phones for transactions last year. Regarding their motivation in choosing to use mobile payment options, convenience (54.6 percent) is reported to be the key driver, followed by the growing prevalence of apps (41.8 percent).

    The research also finds that well over three-quarters (79.8 percent) of respondents regard security of the payment facility as the top consideration when shopping online. With Mastercard’s deep knowledge of local spending habits in Hong Kong and a reliable global payments network, the technology company provides users with multiple layers of security from account authentication and data protection to purchase authorization. That is why every transaction through the new in-app payment service with HKTaxi is securely protected.

    “Mastercard is proud to be working with HKTaxi in supporting the development of a cashless society in Hong Kong,” said Helena Chen, managing director, Hong Kong and Macau, Mastercard. “Mastercard is leading the transition to digital payments with the convergence of innovation and digital lifestyle. In continuing Mastercard’s efforts – along with the Hong Kong government, merchants and industry players – to improve the lives of the city’s residents and visitors, we believe that the simple, secure and smart in-app payment service Mastercard provides to Hong Kong people through HKTaxi is a significant step forward.”

    “HKTaxi is created by, designed for and used by Hong Kong people, and we understand the needs and demands of both taxi riders and drivers in the city. Through HKTaxi, which is the first and the most popular taxi-hailing app in Hong Kong, we are making taxis more accessible to users. We are also happy to partner with Mastercard in giving both taxi drivers and riders a hassle-free alternative to cash payments, making their taxi journeys seamless and convenient,” said Kay Lui, co-founder, HKTaxi.

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