Retail News CRM

Tag: Philippines

  • Revival on the Horizon: Metro Manila Retail Vacancy Rate Expected to Bounce Back to Pre-Pandemic Figures

    Revival on the Horizon: Metro Manila Retail Vacancy Rate Expected to Bounce Back to Pre-Pandemic Figures

    The retail vacancy rate in Metro Manila is projected to return to pre-pandemic levels by 2022, according to a recent study by Colliers Philippines. The rate of empty retail spaces in Metro Manila eased to 11.4% as of September 30, 2021. By the close of next year, forecasts indicate a reduction to 9.5%, almost matching the 9.3% recorded in the third quarter of 2019.

    Long-Term Forecasts

    The report also offers long-term projections, with a predicted rate of 8.2% by the end of 2027. This figure is notably lower than the pre-pandemic benchmarks, signaling a positive recovery trend for the retail sector in the region.

    The study attributes the anticipated improvement to two main factors. The first is the continuous entry of international retail brands into the Filipino market. The second is the rapid expansion of existing brands.

    The Role of Foreign Brands

    According to Joey Bondoc, Research Director at Colliers, foreign brands play a crucial role in this trend. He noted that many of these brands have previously exited the market but are now making a significant comeback.

    Bondoc further highlighted the attractive refurbishment strategies of major developers in the region, which are drawing in these companies. These refurbishments are focusing more on experiential retail, adding another layer of attraction for both brands and consumers.

    Industries Occupying Retail Spaces

    The report also shed light on the dominant industries in retail space occupancy. The food and beverage sector, fast fashion, and general retail were listed as the primary occupiers of retail spaces. Their continued presence and growth contribute to the overall decreasing trend of retail vacancies.

    Questions & Answers

    What is the anticipated retail vacancy rate in Metro Manila by the end of 2022?
    The retail vacancy rate is expected to decrease to 9.5% by the end of 2022.

    What factors are contributing to the decrease in retail vacancies?
    The entry of foreign retail brands into the Philippines market and the accelerated expansion of existing brands are primarily driving this improvement.

    Which industries are the biggest occupiers of retail space in Metro Manila?
    The food and beverage sector, fast fashion, and general retail industries are the main occupiers of retail spaces.

  • Philippines Contemplates Major Gold Sell-Off Amidst Skyrocketing Prices and ‘Excessive’ Reserves

    Philippines Contemplates Major Gold Sell-Off Amidst Skyrocketing Prices and ‘Excessive’ Reserves

    The central bank of the Philippines, Bangko Sentral ng Pilipinas (BSP), is currently considering whether to hold onto or sell a portion of its substantial gold reserves. This comes following comments from Benjamin Diokno, a member of the bank’s Monetary Board and former governor, who noted that gold prices are likely to decrease from their record heights.

    Decisions on Gold Reserves

    In a recent interview, Diokno raised the idea of the BSP selling some of its “excessive” gold reserves to turn a profit. He pointed out that gold comprises around 13% of the bank’s gross international reserves, a percentage that is significantly higher than other central banks in the region. The ideal range, according to Diokno, should fall between 8-12%.

    The total reserves of the BSP, amounting to nearly US$109 billion, include gold, foreign exchange, foreign-denominated securities, and other assets.

    Gold Prices and Past Decisions

    The Philippines amassed a significant amount of its gold reserves when prices were situated near $2,000 per ounce. Since this point, the value of gold has more than doubled, reaching a record peak of $4,381.21 on October 20. Following this peak, prices fell below $4,000 as investors capitalized on the easing of geopolitical tensions and chose to make a profit.

    Despite the current uncertainty surrounding the future of gold prices, Diokno posed the question, “Shouldn’t you sell already? What will happen if the price goes down?”

    Even with a recent dip, the value of gold has increased by 52% since the beginning of the year, partly due to substantial purchases made by central banks. Predictions for the future of gold prices vary, with some analysts expecting a further decline while others anticipate new record highs.

    Public Criticisms and Future Considerations

    In the past, the BSP faced backlash for selling a portion of its gold reserves in 2024 before prices experienced a substantial surge. However, Governor Eli Remolona Jr. defended this decision, arguing that the sale was spurred by sound portfolio management strategies, rather than an attempt to exploit market conditions.

    Remolona explained that the decision to sell the gold arose after its share in the reserves exceeded the ideal ratio. He maintained that the bank does not seek to predict gold prices, nor does it base its decisions on such predictions. The bank’s priority is to maintain a balanced portfolio.

    The BSP has previously noted that gold often acts as a hedge against price declines in other reserve assets. However, the bank also acknowledged that gold prices can be volatile, yield little interest, and incur storage costs.

    Questions & Answers

    Why is the Philippine central bank considering selling its gold reserves?
    The BSP is exploring this option due to suggestions that the bank’s gold holdings are “excessive.” As gold prices are currently at a record high, the bank could make a significant profit by selling a portion of its reserves.

    What percentage of the bank’s gross international reserves is made up of gold?
    Approximately 13% of the BSP’s gross international reserves is comprised of gold. According to former governor Benjamin Diokno, the ideal range should be between 8-12%.

    What factors influence the central bank’s decision to sell its gold reserves?
    Decisions to sell gold reserves are driven by portfolio management strategies rather than the anticipation of future market conditions. The bank aims to maintain a balanced and profitable portfolio.

  • AI-Driven Defense: Globe Business and Cyble Unite to Reinforce Enterprise Cybersecurity in the Philippines

    AI-Driven Defense: Globe Business and Cyble Unite to Reinforce Enterprise Cybersecurity in the Philippines

    Globe Business has forged a groundbreaking alliance with global cybersecurity powerhouse, Cyble, to launch an innovative AI-focused threat intelligence platform in the Philippines. This collaboration is designed to fortify enterprise cybersecurity and arm organizations with the tools necessary to proactively address emerging cyber threats.

    This strategic partnership emerges amidst an escalating rise in cyberattacks across the nation. During the initial quarter of 2025, it was uncovered that over 1.2 million Filipinos’ credentials had been compromised and found on the dark web. Furthermore, the Philippines continues to grapple with a significant influx of phishing and credential theft incidents, while the evolving use of malware-as-a-service has rendered conventional network defenses increasingly fraught.

    Leveraging AI for Threat Detection

    The partnership leverages Globe Business’s in-depth local enterprise knowledge and Cyble’s cutting-edge AI-driven risk intelligence to enhance early threat detection and response capabilities. The newly introduced platform will collate and scrutinize data from various internet strata, alerting organizations to potential attacks, data breaches, or instances of brand impersonation before they escalate into major crises.

    KD Dizon, the Head of Globe Business, noted:

    “The battle against cybercrime is a contest of intelligence and speed. Our alliance with Cyble is about democratizing that power. It’s about equipping Philippine enterprises with AI-driven foresight, enabling them to transition from merely reacting to breaches to proactively leveraging data-informed resilience.”

    Cyble’s platform employs agentic AI and its unique BlazeAI engine, which continually learns from emerging threat patterns. This system scans over 20 billion pages daily and monitors in excess of 15,000 cybercrime sources in real-time. This robust strategy allows security teams to identify exposed data, fraudulent domains, or network vulnerabilities at an early stage.

    Facilitating Secure Digital Transformation

    Beenu Arora, the Co-founder and CEO of Cyble, remarked:

    “The Philippines confronts some of the world’s rapidly growing cyber risks. By marrying the scale of AI with Globe Business’s local expertise, we aim to help enterprises always maintain a step ahead of attackers.”

    Globe Business emphasizes that this partnership underscores its commitment to facilitating secure digital transformation. It also highlights the increasing demand for AI-driven prevention strategies in cybersecurity, as these strategies offer wide-ranging support for various industries. Banks and financial institutions can identify compromised data early on and halt fraudulent activities, while retail and e-commerce companies can keep an eye on brand misuse and counterfeit products. Additionally, government agencies can also leverage this platform to detect signs of planned breaches or cyberattacks.

    Questions & Answers

    What is the purpose of the partnership between Globe Business and Cyble?
    The partnership seeks to strengthen enterprise cybersecurity in the Philippines by introducing an AI-native threat intelligence platform.

    What capabilities does Cyble’s platform offer to security teams?
    Cyble’s platform uses agentic AI to process over 20 billion pages daily and monitor more than 15,000 cybercrime sources in real time, allowing early identification of exposed data, fraudulent domains, and network vulnerabilities.

    How does this partnership benefit different industries?
    This collaboration supports a variety of sectors. Financial institutions can detect compromised data early on, retail companies can monitor brand misuse, and government agencies can detect signs of planned cyberattacks.

  • Malaysia’s OldTown White Coffee ramps up Philippine expansion

    Malaysia’s OldTown White Coffee ramps up Philippine expansion

    OldTown White Coffee, a renowned Malaysian coffee brand, is charting an ambitious growth trajectory in the Philippines with a hefty investment amounting to US$21 million (PHP400 million). The funding will facilitate the introduction of 20 additional outlets over the next half-decade.

    This strategic expansion is spearheaded by the brand’s Philippine licensee, Del Mundo Group. This follows hot on the heels of the inauguration of OldTown’s inaugural branch in Zamboanga City. This new entrant marks the 11th OldTown outlet in the Philippines and the first in Western Mindanao.

    The new café, nestled in Tumaga’s Pasonanca Road, is the entrepreneurial venture of Pherhan and Jhulie Saiddi. The duo aims to enrich Zamboanga’s vibrant food and beverage landscape with their venture.

    “We aspire to introduce a global brand to Zamboanga that resonates with quality and cultural authenticity. OldTown White Coffee encapsulates this aspiration perfectly,” expressed the Saiddis.

    Debuting in 1999, OldTown White Coffee has earned a name for its signature roasted white coffee and authentic Malaysian cuisine. With more than 200 outlets across Malaysia, the brand has extended its footprint to Singapore, Indonesia, and Hong Kong.

    The Philippine chapter of OldTown White Coffee began in 2023, under the aegis of Del Mundo Group. The group is also known for managing brands like Mesa Filipino Moderne, Ramen Bari Uma, Buchiton, Hayashi Yakiniku, and Cravy.

    Matt Ablis, the COO of Del Mundo Group, revealed the group’s intention to penetrate key provincial markets with burgeoning consumer demand and local economic growth. “This expansion is not just about opening new stores, it extends to bringing OldTown’s established café format and menu to previously untapped regions,” he shared.

    Questions & Answers

    What is OldTown White Coffee planning for the Philippines?
    OldTown White Coffee aims to expand its presence in the Philippines with a US$21 million investment, planning to open 20 more outlets over the next five years.

    Who is leading the expansion of OldTown White Coffee in the Philippines?
    The expansion of OldTown White Coffee in the Philippines is being spearheaded by the Del Mundo Group.

    What is the vision of the owners of the new café in Zamboanga City?
    The owners of the new café in Zamboanga City aim to enrich the city’s food and beverage scene by introducing OldTown White Coffee, which they believe encapsulates quality and cultural authenticity.

  • Ikea Expands In Philippines With Strategic Ayala Malls Collaboration: Design Services & Online Pick-up At New Outlet

    Ikea Expands In Philippines With Strategic Ayala Malls Collaboration: Design Services & Online Pick-up At New Outlet

    Ikea is expanding its presence in the Philippines by inaugurating its inaugural Plan and Order Shop through a strategic collaboration with Ayala Malls. This initiative aims to provide more convenient access to northern Metro Manila residents.

    The 500-square-meter store, situated in Ayala Malls TriNoma in Quezon City, will avail customers the opportunity to purchase selected items in-store and also function as a complimentary pick-up point for online orders.

    Ricardo Pinheiro, Ikea Philippines’ Country Retail Manager, expressed his elation about being able to serve more Filipinos, especially those in northern Manila. He noted the partnership between Ikea and Ayala Malls as an effective means to create spaces that are not only accessible but also convenient and inspiring.

    Adding to its unique features, the new store will house a design service. Here, customers can seek expert assistance in planning their home interiors from a team of 14 Ikea employees, each trained in interior design.

    Pinheiro highlighted that the new Plan and Order Shop at TriNoma encapsulates Ikea’s democratic design philosophy. He mentioned that it provides a convenient option for those residing in northern Metro Manila. He also acknowledged the strategic location of TriNoma as being in line with Ikea’s sustainability philosophy.

    He emphasized, “TriNoma’s strategic location aligns with our sustainable philosophy in the most practical sense—it saves our customers gas, time, and effort while still giving access to Ikea’s well-designed, affordable home solutions.”

    The TriNoma outlet, set to open its doors on October 23, marks Ikea’s second store in the country.

    Questions & Answers

    Where will the new Ikea Plan and Order Shop be located?
    The new Ikea Plan and Order Shop will be located at Ayala Malls TriNoma in Quezon City, northern Metro Manila, Philippines.

    What unique features will the new Ikea store offer?
    The new Ikea store will feature a design service where customers can work with Ikea employees trained in interior design to plan their home interiors. The store will also serve as a free collection point for online orders.

    When is the Ikea TriNoma outlet slated to open?
    The Ikea TriNoma outlet is scheduled to open on October 23.

  • Filipino Bakery Chain Mary Grace Set For First International Venture In Singapore

    Filipino Bakery Chain Mary Grace Set For First International Venture In Singapore

    Singapore has recently seen an influx of Chinese food and beverage (F&B) brands. Among them are the florist-café Tomacado, the popular teahouse Incloud, and Siji Miinfu, a specialist in Peking duck. However, the island nation is also preparing to welcome a notable name from the Philippines: Mary Grace. From its humble beginnings as a small bazaar stall set up by a mother of five in 1994, Mary Grace has grown into a bakery and café chain with over 140 outlets in the Philippines. The upcoming Singaporean outlet will be its first international venture.

    Mary Grace’s Initial Success in Singapore

    In September of this year, Mary Grace held a three-day pop-up event in Singapore. Despite minimal advertising, the event was a sold-out success. This could be a signal that when the permanent store opens, a large number of eager customers will be waiting.

    Signature Offerings

    The bakery’s signature offerings include its cheese rolls and ensaymada, a soft and buttery Filipino pastry adapted from the Spanish ensaïmada. In the classic version, Mary Grace tops the pastry with a dusting of aged Edam cheese. During the pop-up event, a box of six was sold for $31.50. The ensaymada also comes in several other flavours, such as cinnamon apple and chocolate.

    Mary Grace’s other home-style baked goods include carrot cake, banana bread, lemon bars, and strawberry shortcake. It is hoped that these, along with savoury items like sandwiches and Filipino-style all-day breakfast dishes, will be available in the Singapore store.

    Further Information

    Details about the exact location and opening date of Mary Grace’s Singapore location are still forthcoming. The latest updates will be posted on its Instagram account @cafemarygrace.sg.

    Questions & Answers

    What is Mary Grace’s origin?
    Mary Grace originated as a small bazaar stall set up by a mother of five in the Philippines in 1994. It has since grown into a large bakery and café chain with over 140 outlets in its home country.

    What are some of the signature items at Mary Grace?
    Some of the signature items at Mary Grace include cheese rolls, ensaymada which is a fluffy, buttery Filipino pastry, and other home-style baked goods like carrot cake, banana bread, lemon bars, and strawberry shortcake.

    When and where will the permanent Mary Grace store in Singapore open?
    The exact details regarding the opening date and location of the Mary Grace store in Singapore have not yet been released. Future updates will be posted on its Instagram account @cafemarygrace.sg.

  • H&M Leverages Young Filipino Talent to Fuel Exciting Growth Opportunities

    H&M Leverages Young Filipino Talent to Fuel Exciting Growth Opportunities

    H&M is setting its sights on the vibrant youth demographic of the Philippines as a catalyst for its growth in Asia, according to Saed El-Achkar, the Regional Manager and CEO of H&M’s Greater China and East Asia Regions. With nearly 11 years of presence in the archipelago, boasting 41 stores and a thriving online platform, the Swedish fashion behemoth recognizes that a confluence of trends is reshaping the Philippine retail landscape.

    Youthful Energy Driving Fashion Consumption

    At the heart of this transformation is the country’s youthful population, with an average age of just 27 years—a statistic that ignites enthusiasm in a way that’s rare in many corners of the globe. “That’s something that you cannot find in many countries around the world, which is incredibly exciting and interesting,” El-Achkar remarked. This youthful energy isn’t just about age; it fuels a fierce passion for fashion and a lifestyle reflective of broader global trends.

    Fashion-forward and Digitally Savvy Shoppers

    Filipino consumers are not just buyers; they are fashion-hungry individuals eager to express their style. El-Achkar emphasized their positive outlook, stating, “Customers are fashion hungry, enthusiastic about life, happy. People want to look good, feel good and be nice, and then continuously celebrate, which is super exciting.” This zest for life, coupled with their strong digital habits, paints a picture of an engaged consumer base. “The Filipino customer is very social, not only physically, but also digitally,” he explained. Their presence on platforms like Instagram and TikTok enhances their connection to fashion, making them a dream audience for any retailer, including H&M.

    Strategic Importance and Cultural Resonance

    Beyond just numbers, the Philippines’ geographic and cultural positioning plays a crucial role in H&M’s regional strategy. Nestled in Southeast Asia, the nation benefits from rich diversity and a growing appetite for international fashion trends. As El-Achkar highlighted, the way Filipino customers perceive fashion and their openness to global trends make the country a pivotal market for the brand. “It is incredibly important for us,” he affirmed.

    A Vision for the Future: Enhancing Customer Engagement

    Looking forward, H&M’s mission is clear: to deepen customer engagement by enriching both in-store and online shopping experiences. “Our journey or our mission is to liberate fashion for the many, make sure that fashion is as close as possible to all our customers… by elevating the fashion level, by elevating the experience, both in our stores and on our online platform,” said El-Achkar. This dual focus on enhanced experience and personal connection is designed to build lasting relationships with consumers, ensuring H&M remains a staple in Filipino wardrobes for years to come.

    Questions & Answers

    What is H&M’s primary strategy in the Philippines?
    H&M aims to capitalize on the youthful and digitally engaged population of the Philippines to drive its growth in the region.

    How does H&M view the Filipino consumer’s relationship with fashion?
    H&M sees Filipino consumers as enthusiastic and fashion-conscious, enjoying both life and personal expression through style.

    What role does digital engagement play in H&M’s approach?
    Digital engagement is crucial, as Filipino customers are highly active on social media platforms, enhancing their connection to fashion brands.

  • Spinneys Expands Into Southeast Asia: Partners With Ayala For Philippine Supermarket Venture

    Spinneys Expands Into Southeast Asia: Partners With Ayala For Philippine Supermarket Venture

    Spinneys, a thriving fresh food supermarket chain, has made a strategic move into Southeast Asia by partnering with Ayala Corporation to open new stores in the Philippines. This marks the supermarket chain’s first entry into the region.

    According to the terms of the deal, Ayala Corporation will control a majority stake of 60%, while Spinneys will hold 40% in the new venture.

    The rollout of the new stores is planned in two stages. Spinneys will initially manage operations before control transitions to the joint venture fully.

    A Strategic Move into Southeast Asia

    The President and CEO of Ayala Corporation, Cezar Consing, mentioned that this deal underscores the corporation’s expanding role in the Philippines’ retail industry.

    He stated, “This investment is expected to stimulate trade and investment between the Philippines and the GCC.”

    Expressing a similar sentiment, Sunil Kumar, the CEO of Spinneys, said the long-term growth potential in the Philippines is promising. The increasing number of middle and upper-income populations is fuelling the demand for premium food retail in the country.

    Kumar expanded on this by saying, “The Philippines has significant long-term growth potential, with strong economic fundamentals, a growing affluent population, and increasing demand for high-quality offerings. Our partnership with Ayala pairs their deep local knowledge with our operational expertise. This combination provides a strong foundation for measured growth. We are thrilled to introduce our fresh food offerings to a new region.”

    Spinneys has made consistent progress in expanding its footprint in recent years. It opened 10 new stores in the UAE this year and also announced plans to enter the Kuwaiti market.

    Questions & Answers

    What is the stake distribution between Spinneys and Ayala Corporation in the new venture?
    Ayala Corporation will hold a majority stake of 60%, while Spinneys will hold the remaining 40%.

    Who will initially oversee the operations of the new stores in the Philippines?
    The operations of the new stores will initially be managed by Spinneys.

    What factors make the Philippines a promising market for Spinneys?
    The strong economic fundamentals, a growing affluent population, and increasing demand for high-quality offerings make the Philippines a market with significant long-term growth potential for Spinneys.

  • Dutch Retail Giant Makro Revives Philippine Presence Through Thai-ayala Alliance

    Dutch Retail Giant Makro Revives Philippine Presence Through Thai-ayala Alliance

    After more than a decade of absence, Dutch wholesale retailer Makro is poised to make a comeback in the Philippine market. This return is made possible through an alliance between Thailand’s CP Axtra and Ayala Corporation.

    New Business Venture

    The collaboration has led to the creation of a new enterprise named M&Co Corp, which is tasked with running Makro stores throughout the country. The stores’ approach will prioritize offering a broad selection of both food and non-food items, catering to the needs of ordinary consumers and small business operators alike.

    Makro originally made its debut in the Philippines in 1996 through a joint effort involving SHV Holdings, Ayala, and SM Investments. Ayala subsequently sold its 28% stake to the SM Group, which then transformed the Makro outlets into its own hypermarket and supermarket formats in 2009.

    In the years since, SHV has relinquished its Asian Makro operations to CP Axtra, a subsidiary of Thailand’s Charoen Pokphand Group.

    Expansion Strategy

    Tanit Chearavanont, the group chief wholesale business officer at CP Axtra, expressed that this venture aligns with the company’s overarching goal to extend its operations across Southeast Asia. He noted that the Philippines stands as one of the most vibrant and rapidly developing markets within the region.

    Chearavanont elaborated, “Through this partnership, our proficiency in wholesale and retail management merges with Ayala Corp’s robust market presence, well-established customer base, and comprehensive experience in land and mall development.”

    However, further details about this business endeavor, such as its rollout plans, have yet to be revealed.

    Questions & Answers

    What is the new venture that Makro is involved in?
    The Dutch retailer is re-entering the Philippine market through a partnership with Thailand’s CP Axtra and Ayala Corporation, operating under a newly formed entity called M&Co Corp.

    What is the main focus of the Makro stores in the Philippines?
    The stores will focus on providing a wide variety of food and non-food products to meet the needs of both individual consumers and small business operators.

    What is CP Axtra’s broader strategy that this venture aligns with?
    This partnership is part of CP Axtra’s wider strategy to extend its operations across the rapidly growing and dynamic markets of Southeast Asia.

  • SM Group Launches Thrilling Expansion of Beauty and Wellness Network with 1,000+ Brands

    SM Group Launches Thrilling Expansion of Beauty and Wellness Network with 1,000+ Brands

    The Philippines’ SM Group is quickly transforming its beauty and wellness portfolio in response to a surging demand from consumers across the nation. With an ambitious aim to be at the forefront of this booming sector, SM Beauty has introduced over 1,000 beauty brands across its 77 locations, showcasing esteemed labels like YSL, Lancôme, and Calvin Klein.

    Beauty Hubs for Experiential Retail

    In a bid to elevate the shopping experience, SM Beauty has unveiled dedicated beauty hubs in select stores. Here, customers can indulge not just in retail therapy, but also in services such as hair coloring and makeovers, all guided by an expanding team of professional beauty advisers. It’s the kind of pampering that might make even your morning coffee jealous.

    Wellness Economy on the Rise

    The Global Wellness Institute has forecasted that the global wellness economy will soar to nearly $9 trillion by 2028, highlighting a paradigm shift towards health and self-care. In the Philippines, this trend is blossoming; in 2023, the nation ranked 13th out of 218 economies worldwide in the personal care and beauty sector. Much of this momentum is fueled by a youthful, wellness-oriented population eager to invest in self-improvement.

    Holistic Growth with Watsons

    Another key player in SM Group’s expansion is Watsons Philippines, which is bolstering its offerings with exclusive skincare lines and health services, while incorporating sustainability-focused innovations into its stores. This dual approach not only nods to environmental consciousness but also resonates with today’s socially aware consumers.

    Commitment to Filipino Consumers

    Looking ahead, SM Group is determined to broaden access to beauty and wellness products, creating a diverse array of choices and enriching experiences designed specifically for Filipino consumers. With its strategic investments and a finger firmly on the pulse of local trends, the company is set to become a titan in the beauty and wellness arena.

    Questions & Answers

    How is SM Beauty adapting to consumer demands in the Philippines?
    SM Beauty is expanding its portfolio by offering over 1,000 beauty brands at its locations and launching dedicated beauty hubs to provide personalized services like hair coloring and makeovers.

    What does the future hold for the global wellness economy?
    The Global Wellness Institute projects that the global wellness economy is expected to reach nearly $9 trillion by 2028, indicating significant growth in health and wellness sectors globally.

    What role does Watsons play in SM Group’s strategy?
    Watsons Philippines is enhancing its presence by launching exclusive skincare lines and health services, while also focusing on sustainability to attract eco-conscious consumers.

  • Inditex’s Oysho Debuts In Philippines With Innovative Retail Concept At Mall Of Asia

    Inditex’s Oysho Debuts In Philippines With Innovative Retail Concept At Mall Of Asia

    Oysho, an activewear brand under the umbrella of Inditex, the same company that owns Zara, has recently made its grand entrance into the Philippine market with a store opening at the Mall of Asia in Manila.

    A Fresh Concept for Retail Space

    The newly launched 659 square meter, single-level Oysho store is innovatively partitioned into several distinct areas, each offering a unique shopping experience. To begin with, customers are greeted by the Welcome Zone, featuring a ceramic block wall which proudly displays the Athleisure range.

    Following this, there’s the Club Zone, characterized by its oak wood finishes, and the Basics Zone featuring zipper rails for product display. To ensure privacy and comfort during the product trial phase, oak-paneled fitting rooms have also been incorporated into the design.

    The store’s Wow Zone, positioned strategically at the entrance, showcases seasonal collections bolstered by immersive, branded light imagery to captivate and draw in shoppers.

    Consistent Aesthetics and Expanded Presence

    The store’s external facade is adorned with natural stone, giving it a rustic and earthy appeal. Inside, a continuous linear lighting system illuminates the space, delivering a uniform aesthetic throughout the store.

    Oysho’s brand introduction to the Philippines is part of Inditex’s ongoing retail strategy. The company operates eight retail concepts, including Zara, Pull&Bear, and Massimo Dutti. The expansion into the Philippines strengthens Oysho’s presence in Asia, adding to their existing markets in countries such as China and South Korea.

    Questions & Answers

    What makes Oysho’s new store in the Philippines unique?
    The store is uniquely designed with distinct zones, each offering a different shopping experience. It also features branded light imagery and a continuous linear lighting system for a consistent look throughout the space.

    Who owns Oysho?
    Oysho is owned by Inditex, the same company that owns Zara, Pull&Bear, and Massimo Dutti.

    What is the significance of Oysho’s expansion into the Philippines?
    The expansion into the Philippines strengthens Oysho’s presence in Asia, adding to their existing markets in countries such as China and South Korea. It’s an indication of the brand’s growth and success in the Asian market.

  • Analyst Warns: Manila’s Retail Supply Pipeline Set to Challenge Market Resilience

    Analyst Warns: Manila’s Retail Supply Pipeline Set to Challenge Market Resilience

    An estimated 177,000 square meters of new retail space is on the horizon, set to make waves in Manila’s market by the second half of 2025. As the bustling holiday season approaches, tenants are revamping their strategies and gearing up for a promising turnaround. JLL’s latest report highlights that this influx of new store openings in prime malls may counterbalance the negative absorption reported in the first half of the year.

    Market Resilience Faces a Test

    According to the report, the significant volume of new supply is likely to challenge the market’s resilience. However, it also points to a silver lining: improving consumer sentiments and lower borrowing costs are expected to facilitate a gradual absorption of new spaces. With this context, rents are projected to increase by the end of the year alongside a rise in leasing activity.

    Quarterly Trends Revealed

    In the second quarter of 2025, net absorption dipped further to -20,700 square meters, continuing a downward trend that started in the first quarter. Notably, Mandaluyong and Muntinlupa accounted for most of the move-outs, while Quezon City and Makati City saw a flurry of new store openings, reflecting a dynamic albeit challenging landscape.

    The food and beverage sector remains the powerhouse for new store openings, confirming its dominance in the retail space. Interestingly, general retail has also shown resilience, emerging as a top contender for new entries this quarter, signaling ongoing expansion even amid cautious market conditions.

    Static Supply and Rising Vacancies

    Retail supply held steady in Q2 2025 as developers opted to stagger completions to the latter half of the year. With 177,000 square meters of additional space anticipated before year-end, analysts caution that this new supply could further inflate vacancy rates, which already crept up to 7.5%—an increase of 33.9 basis points quarter-on-quarter—mainly attributed to slower store openings.

    Mixed Signals in Financial Metrics

    While retail rents saw a slight uptick of 0.5%, reaching PHP 1,759 per square meter per month, operators are maintaining stable asking prices to keep demand alive. On the investment front, capital values are modestly appreciating at PHP 239,532 per square meter, indicating a careful approach among investors. However, the central bank’s recent interest rate cut to 5.5% is anticipated to boost investor confidence and expedite pending deals as financing becomes more accessible.

    In a retail landscape that seems to be a game of chess, strategists are positioning themselves for the next big play. Who knows? The unexpected twists and turns ahead could make for an exhilarating game as 2025 unfolds.

    Questions & Answers

    What are the key expectations for Manila’s retail market in H2 2025?
    Analysts anticipate a surge of new store openings, totaling 177,000 square meters, which could improve market conditions despite a challenging first half, as consumers become more confident.

    Which areas are experiencing the most retail movement?
    Mandaluyong and Muntinlupa have seen significant move-outs, while Quezon City and Makati City are witnessing a rise in new store openings.

    How are rental rates trending in the current market?
    Rental rates are showing stability with a slight increase of 0.5% in Q2 2025, while operators maintain stable asking prices to foster demand amidst growing vacancies.

  • Bank of Commerce Philippines Enhances Service with Upgraded Systems for 140 Branches and ATMs!

    Bank of Commerce Philippines Enhances Service with Upgraded Systems for 140 Branches and ATMs!

    In a bold step towards modernizing its operations, Bank of Commerce (BankCom), a prominent Philippine bank, has successfully migrated to a new core banking system. This significant upgrade, which encompasses the bank’s 140 branches and expansive ATM network, was officially announced on September 15, 2025.

    A Collaborative Triumph

    BankCom’s ambitious project was brought to fruition through a partnership with Infosys, a leader in digital banking solutions, and IBM, renowned for its expertise in global hybrid cloud services and artificial intelligence. BankCom president and CEO Michaelangelo R. Aguilar highlighted the collaborative effort behind the migration, noting that it was completed in just one weekend due to the seamless coordination among employees, vendors, and partners.

    Enhancing Customer Experience

    Aguilar emphasized the importance of these advancements, stating, “These enhancements are a significant part of our digital transformation, as we continue to innovate to help ensure we’re delivering better banking experiences for our customers.” As part of the upgrade, BankCom aims to enhance flexibility in its product and service offerings while significantly improving the efficiency, reliability, and security of its banking experience.

    Financial Strength and Industry Position

    BankCom is not just any bank; it’s a publicly-listed universal institution and an affiliate of the San Miguel Corporation (SMC). The bank reported an impressive unaudited net income of PHP 1.86 billion as of June 30, 2025, further solidifying its position as a key player in the Philippine banking landscape.

    Questions & Answers

    What motivated BankCom to upgrade its core banking system?
    BankCom aims to innovate and enhance customer experiences through improved flexibility, efficiency, and security across its banking services.

    How long did the migration take and what facilitated its success?
    The migration was completed in just one weekend, thanks to the close cooperation among employees, vendors, and partners.

    What is BankCom’s recent financial performance?
    As of June 30, 2025, BankCom reported an unaudited net income of PHP 1.86 billion, strengthening its market presence and financial stability.

  • PLDT Home Achieves Strong Fiber Growth in First Half of 2023

    PLDT Home Achieves Strong Fiber Growth in First Half of 2023

    PLDT Home has reported impressive growth in the first half of 2025, driven primarily by its fiber services, which saw revenues increase by 7% year-on-year, reaching PHP 29.5 billion. As fiber now accounts for a staggering 97% of home revenues, the company’s strategic pivot away from legacy technologies is evident. Overall, revenues for PLDT Home climbed 4% compared to the previous year, totaling PHP 30.4 billion, bolstered by a robust fiber rollout, appealing bundled services, and heightened customer interaction.

    Reflecting Growing Demand for Connectivity

    John Y. Palanca, Senior Vice President and Head of PLDT Home Business, emphasized that the growth reflects a surging demand for high-speed connectivity and richly integrated digital experiences. “We’re expanding our fiber footprint while delivering bundled services that meet evolving customer needs,” he remarked, underscoring the importance of adaptability in a fast-changing market.

    Subscriber Milestones Achieved

    In H1 2025, PLDT Home not only maintained its premium Average Revenue Per User (ARPU) but also reported a significant influx of new subscribers. The company welcomed 169,000 additional fiber subscribers—three times the net additions from the same period last year—bringing the total number of connections to an impressive 3.53 million. This surge showcases the brand’s reputation for reliability and value in a competitive landscape.

    Balance of Innovation and Service

    This growth is underpinned by both expanding their network and providing enticing bundled lifestyle services. Popular offerings such as Fiber Unli All and Fiber Plus Netflix bring together broadband, mobile, and content in packages that resonate with consumers. In Q2, over 80% of new subscribers opted for higher-value plans priced at PHP 1,299 and above, lifting PLDT Home’s industry-leading ARPU to PHP 1,485.

    Enhancements in customer service play a crucial role in this success. Improvements including faster installations, AI-powered support, and expedited repair times have significantly bolstered customer retention, resulting in a remarkably low churn rate of 1.93%. In a world where customers crave immediate gratification, it’s evident that PLDT Home is becoming the fast-food drive-thru of internet service.

    Capturing New Markets with Fiber Prepaid

    Furthermore, PLDT Home is tapping into new household segments through its Fiber Prepaid offerings, catering to families who prefer the flexibility of prepaid plans. Early reports indicate that this strategy is paying off, as ARPU levels remain consistent, signaling that growth is additive rather than detracting from postpaid subscribers.

    Connecting Communities Across the Philippines

    Beyond simply providing connectivity, PLDT Home positions itself as a vital enabler of digital inclusion. Its expanding fiber footprint improves access to high-speed internet across more regions of the Philippines. Currently, the PLDT Group boasts the nation’s most extensive fiber infrastructure, measuring around 1.2 million cable kilometers. The company has passed 19.01 million homes, effectively covering 74% of towns and 91% of provinces, making significant strides in bridging the digital divide.

    Questions & Answers

    How much did PLDT Home’s fiber revenues increase in Q1 2025?
    PLDT Home’s fiber revenues climbed 7% year-on-year, reaching PHP 29.5 billion in the first half of 2025.

    What is the churn rate reported by PLDT Home?
    The company boasts a remarkably low churn rate of 1.93%, indicating strong customer retention.

    How many new fiber subscribers did PLDT Home gain in H1 2025?
    PLDT Home gained 169,000 new fiber subscribers in the first half of 2025, marking three times the net additions from the previous year.

  • Globe Business and Blackpanda Unveil Budget-Friendly AI Cybersecurity Solutions for Philippine Enterprises

    Globe Business and Blackpanda Unveil Budget-Friendly AI Cybersecurity Solutions for Philippine Enterprises

    Globe Business has joined forces with Blackpanda, the region’s premier cyber incident response specialist, to provide affordable, enterprise-grade cybersecurity solutions tailored for businesses in the Philippines. Their innovative partnership promises a fixed-cost incident response and digital forensics service designed to help organizations promptly detect, contain, and recover from cyberattacks. This offering, fondly dubbed a “cyber fire department,” includes continuous vulnerability scanning, dark web monitoring, and seamless access to cyber insurance, making it an invaluable resource for local enterprises aiming to neutralize digital threats swiftly.

    KD Dizon, Head of Globe Business, emphasizes the growing urgency of the situation:

    Cyber threats remain a pressing challenge for businesses of all sizes, and AI is amplifying both the sophistication and frequency of these attacks. Our partnership with Blackpanda makes immediate, expert incident response—once prohibitively expensive—accessible to organizations across the Philippines.

    The Rising Tide of Cyber Risks in Southeast Asia

    The threat landscape is escalating in the Philippines and Southeast Asia, fueled by inadequate cybersecurity preparedness, AI-driven vulnerabilities, and skyrocketing costs of attacks. Globe underscores the necessity for robust threat intelligence, skilled incident responders, collaboration, and the latest security technologies. In 2024 alone, 85% of Philippine firms reported AI-related attacks, while 84% faced supply chain breaches, with almost a third unable to detect these intrusions. The cost of breaches across ASEAN averaged an alarming USD 3.23 million last year, with the financial services sector suffering the most, racking up an average cost of USD 5.57 million. The region also witnessed a staggering 29% uptick in cyber incidents, accompanied by a rise in ransomware and phishing activities.

    Transforming Cybersecurity Accessibility with IR-1

    Historically, enterprise-level incident response services have been financially out of reach for many businesses, with hourly rates soaring to USD 500 and annual retainers typically ranging from USD 25,000 to USD 100,000. Blackpanda aims to disrupt this trend with its flagship solution, IR-1, which blends incident response, continuous vulnerability scanning, and cyber insurance support into a budget-friendly subscription model. This transformative approach lowers the financial barriers for firms, enhancing their operational resilience and cybersecurity posture.

    Gene Yu, CEO of Blackpanda, shares the vision behind this collaboration:

    Globe’s reach and trust in the Philippine market make them the ideal partner to scale our IR-1 cyber emergency subscriptions nationwide. By delivering always-on access to expert response through Globe’s trusted network, we’re ensuring that a small manufacturer in Cebu or a growing fintech in Makati can access the same level of cyber emergency support as multinational corporations.

    The IR-1 solution boasts automated access to cyber insurance with coverage up to USD 10 million, continuous monitoring for potential risks, and elite response teams located across Asia—Manila, Singapore, Tokyo, and Hong Kong. Unlike its competitors, IR-1 supports any endpoint detection and response (EDR) solution, offering enterprises maximum freedom and flexibility.

    Questions & Answers

    How will the partnership between Globe Business and Blackpanda benefit Filipino companies?
    The partnership aims to provide accessible, enterprise-grade cybersecurity solutions to Filipino businesses, allowing them to swiftly detect and respond to cyber threats without the prohibitive costs historically associated with such services.

    What are the key features of the IR-1 solution offered by Blackpanda?
    IR-1 includes automated access to cyber insurance, continuous attack surface monitoring, dark web scanning, and support for any endpoint detection and response solution, ensuring comprehensive coverage and flexibility for businesses.

    What trends are driving the increase in cyber incidents in Southeast Asia?
    The rise in cyber incidents is largely attributed to low cybersecurity readiness, the growing number of AI-related threats, and the increasing costs of attacks, necessitating urgent action and investment in cybersecurity measures.