Tag: Singapore

  • Amazon Singapore Launches Holiday Shopping Season with Holiday Gift Guides, Early Deals and More

    Amazon Singapore Launches Holiday Shopping Season with Holiday Gift Guides, Early Deals and More

    Customers can shop and save now as Amazon Singapore begins its holiday shopping season with new Holiday Gift Guides launching on Amazon.sg today. Customers can shop the Holiday Toy Store, browse curated lists of Top 100 Toys and Top 100 Board Games, and enjoy early holiday savings on Amazon.sg with discounts and thousands of deals from brands including Bioderma, Laneige, LEGO, Star Wars, and more — making it easy to check friends and family off the gift list earlier than ever. In addition, Prime members can enjoy fast, free shipping on their holiday shopping to arrive in time for celebrations.

    Delivering smiles to those in need, Amazon is expanding its collaboration with Children’s Wishing Well by pledging a donation of S$5 with every order above S$50 spent on products purchased from the Children’s Wishing Well’s Gift Guides. Amazon.sg will donate a minimum of S$10,000 to Children’s Wishing Well through this initiative to help the charity fundraise for underprivileged children*. This collaboration is in addition to the recently launched Amazon X Retail for Good Wishlistcampaign, which supports donations to the wishlists of nonprofits. Singapore Children’s Society is the latest nonprofit to join in this campaign alongside Blessings in a Bag, Children’s Wishing Well, Club Rainbow (Singapore), The Food Bank Singapore, Singapore Red Cross, and SOSD.

    Early Holiday Shopping Deals

    With the new Holiday Gift Guides, Amazon is making it easier than ever to find great gifts at amazing prices ahead of the holiday hustle. The deals included below, and many more, will be available on various dates and times beginning today, while supplies last.

  • Foodpanda grows q-commerce with more than 2,500 7-Eleven stores  across Singapore, Malaysia, Taiwan and the Philippines

    Foodpanda grows q-commerce with more than 2,500 7-Eleven stores across Singapore, Malaysia, Taiwan and the Philippines

    What’s more convenient than a convenience store? An online one, of course – delivering food, and essentials to customers’ doorsteps quickly, at the touch of a button. foodpanda, the leading delivery platform in Asia Pacific, marks a new milestone with the announcement of more than 2,500 7-Eleven stores on its app, making the leading convenient store available in Singapore, Taiwan, Malaysia and the Philippines.

    With this partnership, foodpanda brings hundreds of 7-Eleven items including hot food, ready-to-eat insta-meals, snacks and alcohol and even pre-paid mobile phone cards into customers’ hands within an average delivery time of 20 minutes. Deliveries can be made anytime, anywhere, 24/7 via foodpanda.

    In the beta phase for integration into the foodpanda “shops” feature, the number of 7-Eleven orders on foodpanda shops grew 50% month-on-month over the past six months. 7-Eleven stores on foodpanda offer over 1,000 unique items on average across the four markets.

    The most convenient convenience store, powered by technology

    As a pioneer in quick commerce, or q-commerce, foodpanda believes in using technology to better the lives of their customers. With 7-Eleven – a brand synonymous with convenience – on the foodpanda platform, consumers enjoy easy access to the choice and variety for their daily essentials.

    In the Philippines, the largest variety available from a 7-Eleven store via foodpanda is almost 1,600 unique items. In Taiwan, consumers have a preference for post-dinner orders from 8pm to midnight, especially for snacks. We see similar trends across the other markets in Asia as foodpanda continues to provide consumers with better varieties and access to on-demand convenience.

    Industry watchers like IGD have predicted growth in online grocery retail with more brick-and-mortar retailers partnering with delivery and technology companies to grow their online footprint, even prior to the COVID-19 pandemic. This is in line with the rise of the ‘convenience economy’ over the past few years, as consumers get accustomed to food and grocery deliveries. COVID-19 has accelerated this evolution and process. IGD reported that online grocery penetration is expected to remain at elevated rates post-COVID-19 as consumers stay home more. The report also predicts that consumers will continue using online deliveries when social distancing measures are lifted to save time.

    As a leading platform for on-demand deliveries in the Asia Pacific region, foodpanda supports the entire delivery ecosystem to ensure that it satisfies consumers’ appetite for greater choice and convenience through its expansion plans. This partnership underscores foodpanda’s dual focus on growing its core food delivery business as well as its q-commerce offerings.

  • Singapore’s Robinsons store closing after 162 years

    Singapore’s Robinsons store closing after 162 years

    Singapore’s department store Robinsons is closing its last two brick-and-mortar outlets, ending an era dating back 162 years. The business has been placed into liquidation effective today. Robinsons had already closed its Jem Mall store just a few months ago. Now the 186,000sqft, six-storey flagship at The Heeren which opened in 2013 and the other at Raffles City, opened in 2001, will follow.

    Robinsons is owned by UAE-based Al Futtaim Group which paid $600 million for the business back in 2008. Al Futtaim owns the rights to multiple fashion brands in Singapore, along with the Marks & Spencers business.

    In a statement released today, senior GM Danny Lim said the decision was made due to weak demand at department stores.

    “We regret this outcome today. Despite recent challenges in the industry, the Robinsons team continued to pursue the success of the brand. However, the changing consumer landscape makes it difficult for us to succeed over the long term and the Covid-19 pandemic has further exacerbated our challenges.

    “We have enjoyed success over the years, and it has been an honour for Robinsons to serve the Singapore market. I am grateful for the dedication of our team, and for the support shown by our customers over the years.”

    While Covid-19 has had an impact on footfall at every retailer in the city, it only exacerbated the trend towards consumers shopping online and at specialty stores, and shifting away from department stores.

    According to a report in the Business Times, Robinsons has been trading at a loss for the last six years as footfall and sales fell.

    In 2014, the business achieved sales of S$257.3 million, but by 2018, turnover had fallen to $153.8 million, resulting in a loss of $54.4 million.

    While the stores are being placed in liquidation, it is unclear if the company will continue to operate online, at least in the short term. The co-branded Robinsons OCBC credit card will be discontinued in April.

    Cameron Duncan and David Kim of corporate restructuring company KordaMentha have been appointed provisional liquidators. Their first task will be to assess the best course of action to maximise the return to creditors. It is not yet clear how long the stores will continue to trade, but the company said in its statement that it hopes they will remain open during the coming weeks to clear stock and “facilitate final sales for customers before they are shuttered”.

    Staff were told of the decision today and the company says it has confirmed with the liquidators that the next payment cycle will be honoured. Unions representing workers are in talks with the liquidators over settlements.

    Robinsons dates back to 1858 when Englishman Philip Robinson and business partner James Spicer, a former jailkeeper, opened Spicer & Robinson on a site which is now known as Raffles Place.

    The demise of Robinsons in Singapore comes in the sme week that Japanese department-store operator Tokyu announced it was exiting Bangkok, following on the heels of rival Isetan.

  • Singapore’s BHG Bugis opens reimagined Beauty Hall

    Singapore’s BHG Bugis opens reimagined Beauty Hall

    BHG Bugis has launched a Beauty Hall, spanning more than 13,000sqft, featuring 27 beauty brands and 45 fragrance labels, 12 new beauty counters, a ‘Beauty Library’, and five spa concepts.

    According to the company, the launch is part three of BHG’s reinvention plan, following the launch of its e-commerce platform, and the introduction of in-house locally designed fashion labels.

    The concept space Beauty Library features nature-inspired beauty products, including local skincare brand Rooki and a selection of vegan makeup products from Makeup Store.

    The Beauty Hall offers several digital touchpoints, including Lift and Learn digital walls where customers can find information about products. Exclusive gamification and a social wall at HoneyWorld Counter allow customers to collect points they can exchange for HoneyWorld products.

    The precinct also houses SkinCeuticals’ largest departmental store counter, where customers are welcomed by an AI Robot Assistant.

    The Beauty Hall also features store-in-store cashiers, allowing customers to purchase within the brand area without having to go in search of a traditional cashier counter.

    BHG was originally opened as a joint venture between Japan’s Seiyu and Hong Kong’s Wing On in 1995. Seiyu took over Wing On’s share in 1998 and in 2005 the stores were bought out and renamed BHG.

  • DBS Mulls Crypto Exchange Launch

    DBS Mulls Crypto Exchange Launch

    DBS’ plans for a digital exchange are still work in process, and have not received regulatory approvals. Until such time as approvals are in place, no further announcements will be made. DBS is planning to launch a crypto exchange that will allow four digital currencies – Bitcoin, Bitcoin Cash, Etheerum, and Ripple – to trade against the Singapore dollar, Hong Kong dollar, Japanese yen or U.S. dollar, according to a report by digital asset media firm The Block. 

    Dubbed DBS Digital Exchange, the initiative was first unveiled through a website seen by The Block which cached the now removed website.

    Regulated by the Monetary Authority of Singapore, the crypt exchange will be made accessible to institutional investors, including financial institutions and market makers. Retail investors will have access via DBS entities like their securities or private banking arm.

    While most exchanges can execute orders at any time and any day, DBS will similarly follow the same trading hours as stock exchanges, allowing for less than seven hours per day, according to the report.

    In addition to standard trading, the bank will also provide institutional-grade custody solutions for safekeeping digital assets and, in due time, conduct security token offerings to help small and medium-sized firms raise funds.

    Digital assets are poised to be the future of tomorrow’s digital economy, the website originally read.

    With DBS Digital Exchange, a bank-backed digital exchange, companies, and investors can now leverage an integrated ecosystem of solutions to tap the vast potential of private markets and digital currencies.

  • Revolut Ramps Up Growth Efforts in Singapore

    Revolut Ramps Up Growth Efforts in Singapore

    The fintech hopes to build on the momentum it has gained amid the social and economic challenges brought about by the pandemic.

    Revolut Singapore has made a number of additions to its growing team in Singapore bring onboard digital strategist Sam Chui as marketing manager and media specialist Deborah Tan-Pink as communications manager.

    Chui joins from local marketing agency GoodStuph, while Tan-Pink resigns from her role as CEO of an edtech startup to join the company. She previously spent more than 10 years in lifestyle publishing, including a stint as editor-in-chief of Cosmopolitan Singapore. The pair will report to Pam Chuang, Revolut Singapore’s head of growth.

    Our hiring strategy is to attract top talents in the region with great expertise in specific fields. Both Deborah and Sam have on-ground knowledge of the Singapore market when it comes to our target customers, Chuang said about the new hires.

    The total number of e-commerce transactions among Revolut customers more than doubled during Singapore’s «circuit breaker» period earlier this year. Contactless payments also grew by 30 percent, and now comprises 90 percent of its transactions, Tan-Pink said.

    Revolut is currently seeing a recovery in in-store spending, particularly for restaurant dining, with close to 3x growth in total transactions. Year to date, our daily active people figure is close to pre-Covid levels and we are poised to grow this number further this quarter and into 2021, she said.

    The company said it has enjoyed «very positive momentum» since its launch one year ago, with over 70,000 customers, of which 65 percent are Singaporeans. The average age of the Revolut customer in Singapore is 35 and some three-quarters of its active customers use the Revolut card for e-commerce purchases, it noted.

    The company is preparing to bring Revolut Junior to the market in the last quarter of 2020, and expects a full roll-out of Revolut Business at end of the first quarter next year.

  • Guardian unveils revamped Singapore store

    Guardian unveils revamped Singapore store

    Beauty Flash: Grooming giant Guardian’s latest and largest store, christened Guardian Plus, had officially opened at Takashimaya Shopping Centre, and boasts a number of firsts sure to make any beauty buff excited.

    For starters, the store at 6,000 square feet is an expansive wonderland of products and cool features, most notable of which is an interactive section outfitted with tablets and touchscreens. With a few swipes of their fingers, shoppers can pinpoint the location of a particular brand or product they’re looking for, as well as research on brands, compare prices and print out their own shopping lists.

    Another nifty touch is a Play, Trial & Test area. Here, you’ll get to test-drive products before you commit, get your skin analyzed by high-tech gadgets, and consult a power team of nutritionists, health, and beauty advisers.

    Choose from over 150 skincare brands and 85 haircare labels, some of which include insider favorites like No7, Mark Hill, Skincode, and Rodial. Guardian says that a mind-boggling 20,000 health and beauty products will be lining the aisles at Guardian Plus, so grab a girlfriend or two and have fun browsing over the weekend!

  • Harbour City signs up 70 new tenants as it refocuses from tourists to locals

    Harbour City signs up 70 new tenants as it refocuses from tourists to locals

    The owner of Hong Kong’s biggest shopping center is offering its tenants additional rent concessions, with a catch: extend the leases for at least 18 months in a market facing the third wave of coronavirus infections. The tactic has come as a shock to retailers at Harbour City, an upmarket mall located in Tsim Sha Tsui tourist district that is vying with Causeway Bay for dwindling visitors in the city. The mall, ultimately owned by Wharf Reic, has asked its 400-odd tenants to decide by July 24 in a strongly-worded letter seen.

    Besides committing to new leases, Wharf also requires its tenants to meet other conditions to receive a 40 percent retroactive discount to rents in May, according to the July 10 letter. Wharf had earlier halved rents for tenants from February to April.

    Among other requirements, they will need to have paid up before July 15 all their outstanding rents, charges, and arrears accrued as of June 30, according to the letter.

    The offer “is a one-off measure” to deal with the current situation faced by the retail industry and does not mean more are in store, according to the letter signed by Veronica Chan, who is general manager of retail leasing and business development at Harbour City Estates.

    “If we fail to receive your signed version of the Side Letter by 24 July or if you shall attempt to make any changes to our Side letter, we would treat it as your refusal to accept the arrangement … and in which event we would not consider offering you any rental concession for the month of May,” she said in the letter. “We would like to emphasize that we would not entertain any changes or amendments thereto.”

    While the tenants’ responses to the Harbour City’s letter were mixed, many have quietly expressed their disapproval of the tactic, according to an industry source who declined to be identified because of confidentiality issues.

    Some of them are not signing, while several are signing by crossing out the lease renewal clause, the person said. Others have decided to sign for now and could still return the concession to the landlord when they decide to not renew the lease, the source added.

    The practice of requiring lease renewal in exchange for rent concessions is rare, said Lilian Chiang, senior partner and head of the property department at law firm Deacons.

    “There was actually no such thing in the past until this year. Currently, I have tenants asking me every day whether they could exit [the lease],” she said, adding that it would “shock you” that international brand names are also asking the same thing.

    Hong Kong retail landlords set alarm bells ringing with profit warnings.

    Wharf may not be alone in employing the tactic. Link Reit, the biggest property trust in Asia, is said to have requested lease renewal before granting rent concessions, according to people with knowledge of the matter.

    “There has to be given and take on both sides and any leasing agreement will only be mutual concessions and compromises,” said Link’s spokesperson. “The closest thing to the arrangement is lease restructuring.”

    Every landlord has a different practice to retain tenants and avoid having too many vacant shops, which hurts the overall attractiveness of a shopping centre, Chiang added.

    “Tenants tend to compromise with the new terms and conditions in exchange for rental concession, otherwise they might not be able to keep their business or pay rents or other operating costs to overcome this difficult period,” said Polly Chu, a partner at law firm Withers.

    The letter is a way of rent restructuring by the developer or landlord to keep their tenants, she said. It may also suggest the landlord has confidence that the retail business will return to normal in the future, Chu added.

    Tsim Sha Tsui is a tourist district that is among the hardest hit in the retail crisis. Yet, at the same time, it has recently usurped protest-hit Causeway Bay as the most expensive shopping belt in the city.

    Harbour City is one of the most expensive shopping centres, charging as much as HK$1,000 per square foot on average, according to market sources.

  • Impossible Foods launches in supermarkets in Hong Kong and Singapore

    Impossible Foods launches in supermarkets in Hong Kong and Singapore

    During an exclusive virtual media conference held today (October 20), which featured the food tech’s senior executives attended by Green Queen, Impossible Foods officially announced the first retail launch of its plant-based products in Asia. From this week onwards, consumers in Hong Kong and Singapore will be able to purchase plant-based Impossible Beef in major supermarket outlets including the biggest chain in Hong Kong, ParknShop, and in Singapore’s FairPrice. It comes shortly after the Silicon Valley startup’s newly debuted Impossible Sausage product made its first foray into the Asian market in a citywide partnership with Starbucks Hong Kong and collaborating restaurants.

    Impossible Foods is establishing its retail footprint in Asia for the first time, launching its Impossible Beef product across nearly 200 grocery stores in Hong Kong and Singapore. In Hong Kong, consumers will be able to purchase the plant-based beef alternative across 100 ParknShop locations, including in its subsidiary brands Fusion, Taste, Food Le Parc and Great Food Hall, as well as via online delivery via the ParknShop website. It will retail at HK$89.90 per 340 gram package. In Singapore, Impossible Beef will be available at close to 100 FairPrice stores and on RedMart, the city-state’s biggest online grocery platform, sold for SG$16.90 per 340 gram retail packages.

    It marks the first time that consumers in the two cities will be able to directly purchase the plant-based beef alternative to cook at home in their kitchens, after the food tech tested the business model amid coronavirus pandemic lockdowns when it gave its foodservice partners the go-ahead to resell their Impossible Beef inventory to customers, firstly in Singapore back in May, then in Hong Kong in August.

    “The world’s most respected chefs consistently tell us that the Impossible Burger blows them away. And we can’t wait for Hong Kong and Singapore’s home chefs to experience the same magic in their own kitchens – whether using Impossible Beef in their traditional family favorites or inventing new recipes that go viral,” said Patrick Brown, Impossible Foods founder and CEO.

    “Hong Kong and Singapore have been great launching pads for us, they have an amazing culinary culture here. It’s been so eye-opening to us and we’ve learned a lot. In the U.S. it’s such a burger heavy market, but here, we can try so many things – meatballs, dumplings, all sides of global cuisines. Just this year, even with such a challenging environment, we’ve seen a huge increase in our restaurant sales. So when we thought about where to launch our international retail, it was clear that Hong Kong and Singapore were going to be the markets,” added Nick Halla, senior vice president of international at Impossible Foods, during the conference.

    Just this year, even with such a challenging environment, we’ve seen a huge increase in our restaurant sales. So when we thought about where to launch our international retail, it was clear that Hong Kong and Singapore were going to be the markets.

    Impossible’s move comes as the firm makes significant inroads into consumer retail as more decide to cook at home instead of dining out. Earlier in June, the food-tech launched its first direct-to-consumer website in the U.S. where customers can order bulk-sized packages for delivery to their doors.

    “We had to pivot quickly to get our consumers to access to retail because of coronavirus and that’s been really successful. In the U.S. we’ve achieved about a 100-fold increase in our retail footprint,” Brown told reporters.

    Soon after, Impossible landed on the shelves of Walmart, the biggest retailer in their domestic U.S. retail market, and has since grown its point-of-sales to over 11,000 outlets nationwide. And according to the company, 92% of sales of its famous bleeding plant-based Impossible Burger is directly displacing animal-derived meats from consumers who are actively shifting away from all meat categories.

    We had to pivot quickly to get our consumers access to retail because of coronavirus and that’s been really successful. In the U.S. we’ve achieved about a 100-fold increase in our retail footprint.

    But with Asian consumers on board – a key market that Impossible has time and again signalled as its target – the environmental impact of more consumers opting for its plant-based alternative could be huge. The brand’s “impact calculator” says that its meatless beef uses 96% less land, 87% less water and emits 89% fewer greenhouse gases compared to conventional beef.

    And if the current rising plant-based and flexitarian trend amongst Hong Kong and Singapore consumers continues, establishing its retail footprint in both cities could be a strong play for the food tech. Since the beginning of this year, sales of Impossible Beef at partnering restaurants have shot up 150% across Hong Kong and Macau and 120% in Singapore.

    Plant-based meat has been a big growing trend, and we’ve begun to introduce more to our shelves and we’ve seen sales triple within just this year.

    “We’re really excited to be the first retailer to launch Impossible Beef. It’s important for us to give that sustainable choice to our customers. In Hong Kong, our ongoing research has shown that they care about the environment, so we’re giving them the choice now. Plant-based meat has been a big growing trend, and we’ve begun to introduce more to our shelves and we’ve seen sales triple within just this year,” Malina Ngai, chief operating officer of ParknShop’s parent company, Watsons Group, said at the press conference.

    Other plant-based brands have too seen their products garner greater shows of support. Take Green Monday’s vegan pork mince analog OmniPork, for instance, which has been added onto the menus of the biggest food players in town, including in all McDonald’s and 7-Eleven locations across the city, no doubt in response to demand from their customers.

    “We’ve seen tremendous growth year-on-year on customers searching for plant-based products, and it’s translated into sales across a number of categories and meat alternatives being one of them. Impossible has been a top search term too, so we know there is enormous demand here in Singapore and it’s exciting to be the first online retailer to launch Impossible Beef in the city,” said Richard Ruddy, chief retail officer at RedMart Singapore.

    When asked about Impossible’s price parity with conventional animal products and Brown was clear that plant-based meats will be cheaper in the short term: “Within a few years, all of the products we make will be less expensive than the animal version,” he predicted.

    One particular highlight during the course of the press conference was when Pat Brown was asked directly about the political turmoil surrounding places like the U.S. and mainland China. He was clear that they don’t get consider politics when tackling new markets: “Would we not launch in a market whose politics we don’t agree with? The answer is no. If we said no, we’re only going into places with whose policies we are in complete agreement, it would thwart our entire mission.”

    “There’s nothing contradictory about us going into a place whether or not we are fully aligned with their politics. We’re not engaged in politics. We’re engaged in an environmental mission, a public health mission,” he added.

  • Singaporeans expect retailers to adopt unified commerce to enrich their shopping experiences

    Singaporeans expect retailers to adopt unified commerce to enrich their shopping experiences

    The COVID-19 pandemic has shaken the retail sector to its core and forced an abrupt change in Singaporeans’ shopping habits and expectations. New data released by Adyen, the global payments platform of choice for many of the world’s leading companies, reveals that consumers in Singapore were quick to adapt, adopting online channels at a rate well above the global average. While restrictions are easing, consumer behaviours and expectations have changed permanently, and retailers will need to evolve to stay competitive in the new normal.

    The 2020 Agility Report, commissioned by Adyen, interviewed over 25,000 consumers across 16 countries, including more than 1,000 in Singapore, to understand what people expect from shopping and dining experiences today. It found that the pandemic led to a mass migration to online channels, with around half (49%) of the Singaporeans surveyed saying they shopped more online than prior to the pandemic, more than the global average of 33%. However, while many consumers moved to online alternatives, 72% of Singaporeans are looking forward to shopping in an offline store for pleasure again, higher than the global average of 55%.

    Warren Hayashi, President, Asia-Pacific, Adyen comments: “Singaporean consumers are agile and will find ways to shop that work for them. While restrictions are easing, and people are returning to offline stores, shopping behaviours and expectations will not be the same as what they used to be. With many impressed with how the retail sector adapted quickly to offer new services online, expectations have increased as a result and consumers want online options to stay. To thrive, retailers will need to maintain or exceed these new expectations and adopt a seamless, omnichannel approach.”

    Consumers moved online during the pandemic to continue shopping

    According to Adyen’s research, most (59%) Singaporeans prefer to shop in a physical store. However, despite this, many turned to online alternatives during the pandemic to continue shopping. Apart from using websites, 64% also used shopping apps more during this period than previously, especially amongst 18 to 34-year olds (71%).

    While there is a preference for shopping offline, there’s some hesitance about going back despite restrictions easing, with 75% still avoiding shopping in store for non-essential items. The most common reason has been the close proximity to strangers (57%), with those over the age of 55 being the most concerned (63%). Other common reasons include Singaporeans watching how much they spend due to economic uncertainty (50%), as well as not wanting to stand in length queues (46%).

    New consumer expectations in Singapore

    Findings from the Agility Retail Report point to consumer behaviours having changed permanently. Despite this, Singaporean consumers remain loyal. The report found that 53% would shop at retailers they deem as important heritage or traditional brands to see them survive, and 65% would visit physical stores near them because they want them to stay open.

    While loyalty is there, expectations of retailers who moved online to offer ecommerce offerings have changed, and they will need to maintain these experiences to sustain loyalty. According to the research, 87% of Singaporeans believe that if retailers can sell across multiple channels during the pandemic they should adopt the same flexible approach permanently.

    The need to maintain and offer these online offerings moving forward is especially important as more than half (54%) of the Singaporeans surveyed said they plan to shop more online despite the easing of restrictions, significantly higher than their global (36%) and Hong Kong counterparts (47%).

    The wants of Singaporeans: The new normal retail experience is unified

    To capitalise on these new customer behaviours, retailers will need to focus on delivering seamless and secure omnichannel experiences through unified commerce. The demand is there from consumers, as the majority (87%) of Singaporeans believe retailers should maintain a cross channel approach following the pandemic, even when stores open again.

    Additionally, retailers should also offer the following to cater to the new demands and expectations of Singaporean consumers:

    1. Contactless payments for hygiene: For payment experiences, most Singaporean consumers want choices and prefer cashless and contactless options as they are concerned about hygiene (72%). In fact, they are more concerned about this than their global (54%) and Hong Kong (59%) counterparts. Retailers can cater to this by reducing person-to-person contact by offering solutions such as self-checkout with mobile apps or kiosks.
    2. Ease of use critical: Customers want ease of use, so ahead of the busy shopping peaks of Christmas and Chinese New Year, retailers would be wise to implement the right technology that will help customers easily navigate their online offerings. If not, 83% of Singaporeans said they would not shop with a retailer whose website or app are difficult to navigate.
    3. Improving loyalty: Retailers should consider changing how they currently offer their loyalty and rewards programmes, as 82% of consumers believe those being offered to them can be improved. Two options for consideration would be making the program available through an app or linked to the customer’s credit card. Connecting a loyalty programme to an app would also be beneficial to the brand, as 56% of Singaporeans believe there’s currently not enough advantages to download a retailer’s app.

     

    Chen Yongchang, Head, Research & Consulting, Institute of Service Excellence at Singapore Management University comments: “Prior to the pandemic, we were already observing a steady increase in the proportion of consumers shopping online. The Agility Retail report by Adyen supports the notion that this trend has not only accelerated, but has also fundamentally changed customer expectations, attitudes and behaviour towards digital technologies and contact-less payment systems. Retailers need to consider deploying some form of omni-channel digital strategy to stay relevant and to tap into these shifting consumer behaviours and consider leveraging technologies to redesign service processes to meet these new demands.”

  • Singapore retail rents tipped to slide up to 15 percent

    Singapore retail rents tipped to slide up to 15 percent

    The increased activity in Singapore’s retail sector hints at a bottoming out of rents by the end of this year or early next year, Knight Frank’s research team said in a report published on Friday (Oct 16).

    Overall retail rents are expected to fall by 10-15 percent for the whole of this year due to recessionary pressures and safe-distancing restrictions, according to the real estate consultancy.

    That being said, in the suburban region, rents of retailers will likely decline by just 7.5 percent or less.

    “As physical retail stores resumed operations, shopper traffic also returned to a greater extent in the suburban malls compared to the centrally located ones that are more reliant on the tourist dollar,” Knight Frank analysts wrote.

    Thus, the rental gap between suburban malls and those in Orchard will likely continue to narrow, given that the inflow of tourists into Singapore is still impeded by travel restrictions. Suburban retail rents are expected to recover sooner because they are supported by the domestic catchment resident population.

    In the third quarter this year, prime retail rents islandwide decreased by 10.3 percent year on year to average $27.40 per square foot (psf) per month, as safe-distancing measures and border controls remained in place.

    This drop was largely led by the 11 percent fall in gross rents for prime retail spaces along the Orchard Road shopping belt, as stores there continued to struggle with the absence of international tourists, Knight Frank noted.

    Prime spaces refer to rental-yielding units between 350 and 1,500 square feet with the best frontage, connectivity, footfall and accessibility in a mall. Such spaces are typically located on the ground level of a mall or the basement level of a mall that is linked to an MRT station or bus interchange.

    In the Marina Centre, City Hall and Bugis region, gross rents of prime retail spaces tumbled by 13.5 percent year on year to $25.40 psf per month on average for the third quarter.

    The city fringe, meanwhile, posted an 8.6 percent decline from a year ago, to $23.40 psf per month.

    Propping up the retail market was the suburban areas, where rents started to stabilize during the July-September period.

    “As more employees work from home, the malls located within residential population centers were visited by many for daily necessities and household sundries,” the analysts wrote.

    The suburban region recorded the smallest drop in gross prime retail rents during the quarter, slipping 6.9 percent on the year to average $26.60 psf per month.

    Quarter on quarter, rents of prime retail spaces in suburban areas also inched down by just 1.4 percent, compared to the bigger declines of 6.4 percent in Orchard, 7 percent in Marina Centre, City Hall, and Bugis, and 4.5 percent in the city fringe.

    While traditional retailers such as Topshop at VivoCity and Robinsons at Jem closed during the latest quarter, there were also newcomers to the scene. For instance, 100-year-old Hong Kong bakery Hang Heung opened its first Singapore outlet at Ion Orchard, Knight Frank noted.

    Other notable retail openings in the three months include store expansions such as Foot Locker at Orchard Gateway @ Emerald and Decathlon at The Centrepoint.

    In August, retail sales – excluding motor vehicles – fell by 8.4 percent year on year, according to figures released by the Department of Statistics last week.

    On a seasonally-adjusted month-on-month basis, total retail sales were higher by 1.4 percent in August. Excluding motor vehicles, sales edged up 0.1 percent on the month.

  • Singapore and Hong Kong to Create Air Travel Bubble

    Singapore and Hong Kong to Create Air Travel Bubble

    Travelers between the two cities will soon be able to make trips without the need for quarantine, stay-home notice or controlled itinerary.

    Singapore and Hong Kong have reached an in-principle agreement to establish an air travel bubble, following discussions between Hong Kong’s Commerce Secretary Edward Yau and Singapore’s Transport Minister Ong Ye Kung,

    While the bubble allows leisure trips, travelers must still produce negative Covid-19 test results and travel on dedicated flights, according to details announced by Singapore’s Ministry of Transport (MOT) in a press release on Thursday.

    It is a safe, careful but significant step forward to revive air travel, and provide a model for future collaboration with other parts of the world, Ong said about the agreement, which will be fleshed out in the coming weeks.

    Singapore has already set up reciprocal green lanes for essential and official travelers from Brunei, China, Japan, Malaysia and South Korea, although these require controlled itineraries. It has also opened its borders unilaterally to general visitors from Brunei, New Zealand, Vietnam and most of Australia.

  • Singapore Fintech Gears Up for Global Expansion

    Singapore Fintech Gears Up for Global Expansion

    To support its global ambitions, it has appointed a veteran entrepreneur to its board. Singapore insurtech BetterTradeOff (BTO) is preparing to expand globally through partnerships with major banks and insurance companies looking to offer their customers the benefits of BTO’s life-planning tool through a white-label enterprise solution.

    In addition, BTO plans to roll out both its direct-to-consumer «Up» life planning platform and «Up Adviser» software to new markets, following successful launches in Singapore. It also appointed Jeremie Bonnin to its board of directors, who will support its growth as it launches into new markets, the startup said in a statement on Thursday.

    Bonnin was a founding member of media and telco conglomerate Altice Group, which has recorded $25 billion in revenues across Europe and the U.S. He relocated to Singapore in 2018, where he served as senior advisor to Altice’s founder and management team, while mentoring and investing in Southeast Asian startups eyeing international expansion.

    With Covid-19 negatively impacting so many people, especially the poorest, we’re looking at partnerships that will allow us to make our solution available in more countries and to millions of more people, while bringing the power of sound financial planning to those who need it most, Laurent Bertrand, BTO co-founder and chief executive, said.

    BetterTradeOff was founded in 2015 and offers a software-as-a-service life planning solution that provides financial advisers with a collaborative digital platform for visualizing financial advice and building trust through transparency. It currently operates in Hong Kong, Singapore, Philippines, UAE, and Switzerland. The firm has raised $2 million in seed funding and has 15 staff based in Singapore.

  • Singapore Open to Virtual Shareholder Meetings

    Singapore Open to Virtual Shareholder Meetings

    Currently, companies are allowed to conduct their general meetings via alternate non-physical means until June 2021.

    The Monetary Authority of Singapore (MAS) and Singapore Exchange Regulation (SGX RegCo) are open to allowing hybrid or fully virtual shareholder meetings after social distancing measures are eased, post-Covid-19, if active participation can be ensured.

    The regulatory bodies are currently closely monitoring the experiences of issuers and investors during virtual meetings, Ong Chong Tee, MAS deputy managing director, said on Monday.

    What is important is that such new meeting formats should not compromise effective shareholder engagement, allow proper verification of attendees and voters, and facilitate accurate and secure voting processes, Ong said.

    Covid-19 safe distancing measures and travel restrictions have limited the conduct of physical meetings. In April, MAS, ACRA and MinLaw worked with SGX RegCo to fast-track legislation to provide legal certainty to listed issuers so that they may implement safe distancing measures imposed by the Ministry of Health and hold virtual general meetings.

    MAS also published a checklist of measures to ensure informed and effective participation, which include requirements for a live broadcast, proxy voting, allowing shareholders to ask questions and having them addressed ahead of the meeting.

  • Singapore Economy Rebounds in Q3

    Singapore Economy Rebounds in Q3

    The improvement came on the back of the phased re-opening of the economy, following the «circuit breaker» that was implemented between April 7 and June 1, 2020.

    Singapore’s gross domestic product (GDP) in the third quarter of 2020 grew by 7.9 percent from the quarter before, based on advance estimates released by the Ministry of Trade and Industry (MTI) on Wednesday.

    On a year-on-year basis, the economy contracted by 7 percent, an improvement from the 13.3 percent contraction in the second quarter, which was its worst quarter on record.

    The ministry did not revise its full-year GDP outlook, which predicts an overall contraction of 5 to 7 percent.

    The construction sector grew 38.7 percent from the previous quarter but was still down 44.7 percent on-year. Weak external demand, travel restrictions, and sluggish travel demand contributed to the 8 percent on-quarter decline in services-producing industries – still an improvement from the previous quarter’s 13.6 percent decline.

    The manufacturing sector reversed its 0.8 percent on-year decline in the second quarter of 2020 to grow 2 percent in the third quarter. Quarter-on-quarter, the sector grew by 3.9 percent, supported by growth in electronics and precision engineering output, which were in turn driven by robust global demand for semiconductors and semiconductor manufacturing equipment, MTI said.

    On Monday, Ravi Menon, chief executive of the Monetary Authority of Singapore said that up to 20 percent of the city-state’s trade-reliant economy faces «deep scarring» as a result of the Covid-19 pandemic, highlighting the aviation and tourism industries in particular.

    The full extent of the crisis has not been seen yet, Menon said, noting that more bank loans and bankruptcies are expected, and that capital will be more difficult to raise in this environment.

    In a funny sort of way, the pandemic has made us all a lot more sensitive and aware of how vulnerable we are to the forces of nature, Menon said.