Category: Electronics

Retail News Asia is committed to providing both local and global retailers with the latest Electronics news throughout the Asian market. This on a daily base.

  • Apple & Samsung continue to dominate the tablet market

    Apple & Samsung continue to dominate the tablet market

    The Coronavirus affected and continues to affect all kinds of businesses. The tech industry is no exception. There are various component shortages, delayed shipments, and delayed product releases, most notably Huawei’s P50 series of phones that were supposed to arrive almost two months ago (expected to arrive this May/June).

    However, the need to work from home has helped certain businesses do much better than before. Unsurprisingly, that’s the tablet and Chromebook market. Tablets had an exceptional first quarter of 2021 (1Q21) with 55.2% year-over-year growth and a total of 39.9 million units shipped, according to initial data from the International Data Corporation (IDC).

    This is exceptional in and of itself, but it’s even more impressive when put into some context. For example, the last time the tablet market grew to such an extent was in 2013, when it surged by 56.9% year over year. Although Chromebooks are becoming more popular, they’ve only managed to sell about 13 million units in 1Q21, up from 2.8. million the year before. Tablets remain more popular, but the competition is real, and we are here for it since it always results in better products and value for the end-user.

    Unsurprisingly, Apple remains on top of the food chain when it comes to tablet shipments. Its year-over-year growth is 64.3%, and the Cupertino-based company holds 31.7% of the global market share. Samsung has seen a very similar growth – 60.8% year-over-year, and it currently holds exactly 20% of the global market share for tablets.

    However, it’s not Apple or Samsung that saw the most significant growth, compared to last year. Amazon and Lenovo hold the first two spots if we take into account the year-over-year increase in tablet sales. Amazon is first, with 143.0% growth, with Lenovo being close second with a 138.1% surge in shipments.

    As expected, Huawei’s influence in the market has died out due to the fact that its latest devices don’t run Google Services due to the US trade ban. If it weren’t for that, Huawei and Honor would have been one company, and the combined entity likely would have been on the second spot when it comes to market share, second only to Apple.
  • Video from Google shows an unreleased Pixel smartphone

    Video from Google shows an unreleased Pixel smartphone

    An unreleased Google Pixel smartphone was spotted on the Instagram story of Made By Google, reports Android Authority. The story has now expired, but the outlet has shared a screenshot that shows the phone.

    The device in question appears to be a white variant of the Pixel 4a. Like the Clearly White Pixel 3a, it has an orange power button.

    The Pixel 4a was delayed by months due to the pandemic. At launch, only the Just Black variant was available. A few months later, a Barely Blue option was also released. Maybe Google had originally planned to release a white model as well but decided to drop it because of production challenges posed by the pandemic.

    The Pixel 4a is one of the best affordable phones around. We are unlikely to see the alleged Clearly White model as Google is now gearing up to launch the Pixel 5a, which will probably be announced in August. It will have a very limited release.

    The phone will apparently stay close to the Pixel 4a 5G and Pixel 5. It will reportedly also have the same Qualcomm Snapdragon 765G chip under the hood. Other details remain scarce at this point, but it appears that Google is disproportionately focused on the Pixel 6 and 6 XL – which are rumored to feature a 5nm in-house chipset and the Ultra-wideband tech, amongst other upgrades – and its first foldable handset.

  • Panasonic stops producing TVs in Vietnam

    Panasonic stops producing TVs in Vietnam

    Japanese electronics giant Panasonic will end TV production in Vietnam and India by the end of fiscal 2021.

    Panasonic decided to negotiate with Chinese rival TCL, the world’s third-largest TV maker, to handle its outsource production, after considering many major manufacturers.

    It said the development of low-end TVs, which have low margins, will be outsourced to cut costs.

    The company has followed other leading Japanese brands in scaling down TV production – an area formerly a major competitive advantage for the country’s electronics industry. Panasonic will continue to produce its own high-end TVs, mainly for sale in Japan. However, the company will also consider consolidating or shrinking production locations at home and abroad.

    “Panasonic’s TV business has been struggling due to fierce competition from Chinese and South Korean rivals.”

    Panasonic used to hold 10 percent of the global TV market share but gradually lost its appeal when low-cost competitors from China appeared. Previously, Panasonic withdrew from the plasma TV segment and discontinued production in the U.S. and China.

    According to British research firm Omdia, by 2020, Panasonic ranked 12th worldwide in TV shipments with a 1.8 percent market share.

    Sales and production of TVs account for less than 10 percent of Panasonic’s total revenue. This segment was profitable in the fiscal year ending March 2021 thanks to strong development of the domestic market.

    However, the company soon found the opportunity to earn long-term profits from TVs is no longer stable. They were forced to restructure their businesses, similar to many other Japanese brands.

    Previously, in 2012, Japanese electronics firm Hitachi terminated its domestic TV production and sold its entire brand in 2018. That same year, Japan’s electronics maker Toshiba also sold all of its TV assets to China’s electronics maker Hisense Group. Meanwhile, Sony has restructured its business model by reducing sales channels and some inefficient product lines.

    Panasonic annually sells about six million TVs worldwide.

    In Vietnam, Panasonic has eight companies, including Panasonic System Networks Vietnam in Hanoi which specializes in products for the export market like phones, projectors, and others, and refrigerator and washing machine factories, an R&D center scattered across different locations, from Hanoi to central Da Nang and southern Ho Chi Minh, Can Tho cities.

  • Samsung overtakes Apple in smartphone shipments as Xiaomi closes in

    Samsung overtakes Apple in smartphone shipments as Xiaomi closes in

    Samsung Electronic reclaimed its crown as the world’s biggest smartphone maker from Apple in the first quarter, cornering a fifth of overall global shipments.

    China’s Xiaomi rounded out the top three positions with its best quarterly performance ever as shipments surged 62% to 49 million phones and its market share rose to 14%, market research firm Canalys said.

    Overall, global shipments surged 27% to 347 million units in the first quarter as the Chinese economy opened up after the pandemic and a swift vaccine rollout in the United States raised hopes of an economic recovery.

    South Korea’s Samsung shipped 76.5 million smartphones in the quarter to grab a 22% share of the market, Canalys said. The company on Thursday reported a 66% surge in quarterly profit in its mobiles business, thanks to robust sales of its flagship Galaxy S21 smartphone series.

    Canalys said Apple shipped 52.4 million iPhones in the January-March period, falling to the second spot with a 15% share of the market.

    Apple still grabbed record market share in the United States, China, India and Japan, Counterpoint analyst Varun Mishra said, adding that the iPhone Pro Max was a top seller in the United States.

    Smartphone sales have surged over the past year as people stayed and worked from home. But the shopping frenzy has fuelled a global shortage in semiconductor chips that has roiled industries including autos and large appliances.

    “Supply of critical components, such as chipsets, has quickly become a major concern, and will hinder smartphone shipments in the coming quarters,” Canalys analyst Ben Stanton said.

    Apple said on Wednesday that the chip shortage could cost the company $3 billion to $4 billion in revenue in the April-June quarter, affecting primarily iPads and Macbooks.

    March-quarter smartphone shipments for China’s Oppo and Vivo brands also surged, Canalys said. But Huawei, the former No. 1 that remains shackled by U.S. sanctions, took only seventh place after selling its Honor brand last year.

  • Global firms dominate Vietnam electronics exports

    Global firms dominate Vietnam electronics exports

    In the first quarter this year, exports of phones and components were worth $14.1 billion, 99 percent of it by foreign firms.

    Exports of computers and parts exports topped $12 billion, with foreign companies accounting for 98 percent.

    The agency said the rate of use of local parts in the industry is 5-10 percent, with Vietnamese businesses in the supply chain mostly producing low added-value products.

    There are several domestic smartphone brands like Vsmart produced by VinSmart, a subsidiary of conglomerate Vingroup, and Bphone by cybersecurity company BKAV, but the market is dominated by foreign brands.

    The agency said: “The products made by domestic firms do not meet the demand in terms of quality or design. The linkages between foreign firms and their local counterparts remain weak.”

    But it admitted Vietnamese businesses have been striving to improve quality so that they could enter the supply chains of foreign companies, pointing out for instance that the number of local tier-1 suppliers (who supply products directly to a company without going through intermediaries) of Samsung had increased from four in 2014 to 35 last year.

    Local electronics firms should identify their core products, target their market segments, stay ahead of consumer trends, and keep up with the global technological development to create competitive products, it said.

    “They should take advantage of trade deals such as the EU–Vietnam Free Trade Agreement,” the agency stressed.

  • Android users can help an AirTag user reunite with a missing item

    Android users can help an AirTag user reunite with a missing item

    Apple yesterday finally unveiled its long-awaited AirTag item tracker. The accessory uses the U1 chip (found on the iPhone 11 and iPhone 12 series) and the Find My app to help navigate you to a tagged item using AR overlays. This “precision finding” feature is not available on phones older than the iPhone 11 series since those models don’t sport the UI chip and rely on Bluetooth LE to find an item.

    Enabling the Lost Mode setting will alert you or one of the nearly billion members of the Find My network when an AirTag is back within range of an iOS device. A tag that has been discovered and is in Lost Mode can be tapped on its white side by an iPhone or an NFC capable Android handset. A notification should then appear on the screen and when tapped on, it opens a website that shows the serial number of the AirTag and possibly a phone number so that the owner of the tagged item can be called and told that his missing item has been found.

    Apple itself says this about the Find My app; “The Find My app makes it easy to keep track of your Apple devices. Locate items you’ve attached AirTag to. And keep up with friends and family. It works on iPhone, iPad, and Mac — even if your missing devices are offline. And your privacy is protected every step of the way.”

    Apple itself notes that “You can view a Lost Mode message on any NFC-capable smartphone, such as an iPhone or Android phone.” Apple didn’t make much of a deal about this yesterday during the Spring Loaded event, but it did publish a support page that includes this information. The AirTag owner will have to include his contact information during the setup process as well as activate Lost Mode.

    If you hear a sound from an AirTag, Apple explains in simple terms what it could mean. “When moved, any AirTag separated for a period of time from the person who registered it will make a sound to alert those nearby. If you find an AirTag after hearing it make a sound, you can use any device that has NFC, such as an iPhone or Android phone, to see if its owner marked it as lost and help return it.”

    So that you don’t get stalked by an unknown person’s AirTag,the  Find My app will send you a notification if an unknown AirTag is moving along with you. The latter will also generate a sound, even on an NFC-enabled Android phone, so that the alien tag can be found.

    On the support page, Apple adds, “If you can’t play a sound, the AirTag might not be with you anymore. If it was with you overnight, its identifier might have changed. Find My uses the identifier to determine that it’s the same AirTag moving with you.”

    Apple goes on to say that “If you believe the AirTag is still with you, look through your belongings to try to find it, or wait to see if another alert appears as you move from location to location during the day. If the AirTag is within range of the person who registered it, you also won’t be able to play a sound.”

    AirTag orders begin 5 am PDT on Friday, April 23rd and the item tracker will be available on April 30th. Engraving is free and a one-pack will cost you $29. A four-pack is priced at $99.

    Speaking of Android handsets (especially those with NFC capabilities), these are the models that we consider to be the best in 2021.

  • LG to use smartphone production line for home appliances

    LG to use smartphone production line for home appliances

    South Korean tech giant LG Electronics plans to use its smartphone production line in Hai Phong to make home appliances instead.

    The company has taken this decision after deciding to withdraw from the smartphone market and failing to find buyers for its production line in the northern port city.

    The Yonhap news agency reported Tuesday that the company will complete the transformation within this year and reallocate affected workers. The factory employs more than 16,000 workers at present.

    “Exiting smartphone production there is part of LG’s plan to restructure our core product portfolio,” said Jung Hai-jin, president of LG Electronics in Vietnam.

    He also affirmed that the shutdown of LG’s smartphone business will not significantly impact LG’s production, business activities or employees in Hai Phong.

    LG launched the production line in Hai Phong, around two hours east of Hanoi, in 2015. The plant has been producing home appliances, smartphones and in-vehicle infotainment components.

    Earlier, a Business Korea report had said that the tech giant has decided to terminate its loss-making mobile phone production and sales business, but not been able to find buyers for its largest smartphone factory in Hai Phong.

    The report mentioned that Vietnamese smartphone makers already have their own facilities and local firms can’t afford to pay the large sum it would take to buy LG’s factory.

    However, at a meeting with the Foreign Investment Agency under the Ministry of Investment and Planning last week, LG leaders said the smartphone factory in Hai Phong was still operating normally. It is also building a new 4-hectare factory to produce refrigerators there, it said.

    LG’s smartphone division has posted losses of around $4.5 billion over the last five years, according to Reuters. The group has said that dropping out of the fiercely competitive smartphone business would allow it to focus on growth areas such as electric vehicle components and connecting devices.

  • Apple launches iPhone 12 MagSafe leather, silicone cases

    Apple launches iPhone 12 MagSafe leather, silicone cases

    We’ve got a whole new slew of MagSafe-compatible cases up in the Apple Store today, now that the official event has ended.

    Apple’s online site was down in the last hours leading up to today’s event, where we found out plenty of juicy tidbits about the upcoming iPad Pro 2021, AirTags, and more. By the time the event ended, the site was back up, revealing plenty of new goodies for sale to accessorize your iPhone 12, iPhone 12 Pro, or iPhone 12 mini.

    First up are cases, with two newcomers in the Leather Case line, and three new Silicone Cases. For the Silicone Cases, we’ve got the vibrant summery Cantaloupe, Amethyst, and for the iPhone 12 mini—Pistachio, pictured below.

    We also have a new leather sleeve color released for the iPhone 12 mini: Deep Violet, same as the Leather Cases.

    d 12 mini are going to be getting a whole new color, come April 30. That gives us even more options to mix-and-match with the new color cases, if you don’t have an iPhone 12 yet and plan to upgrade.

  • Sony tipped to launch mystery budget phone later this year

    Sony tipped to launch mystery budget phone later this year

    Sony recently unveiled the Xperia 1 III and the Xperia 5 III flagship models as well as the mid-range Xperia 10 III. But if a machine-translated post on Weibo written by a tipster is legitimate, Sony purposely moved up the release schedule of its new 2021 flagships to release both of them during the same time period. This will allow it to release another phone that will either be a budget-priced model or an “Ultra” version of another Sony handset.

    The machine-translated message from a tipster known as ZackBuks, while a bit confusing, seems to suggest that by releasing both 2021 flagships together, it opens up some time to allow a “new U release” to take place months earlier than in past years. Normally Sony unveils its compact flagship model in the fall which is why it was so surprising to see the Xperia 5 III introduced at this time of the year.

    The last such Sony handset to use the “Ultra” title in its name was 2018’s Xperia XA2 Ultra which featured a larger screen, more storage, a larger battery, and an additional front-facing camera compared to the “non-Ultra” Xperia XA2. Another theory is that the “new U release” is a refresh of last year’s budget-priced Xperia L4 model. For those hoping for a top-of-the-line “Ultra” model powered by the Snapdragon 888 SoC, the tipster’s post would seem to make that impossible since he comes right out and states that the 2021 flagships are the Xperia 1 III and the Xperia 5 III.

    The Xperia 1 III features a 6.5-inch AMOLED display with a 4K resolution (1644 x 3840) and a tall and thin 21:9 aspect ratio. Powered by the Snapdragon 888 SoC, this model sports 12GB of memory and 256GB of storage. A quad-camera setup is found on the back.

    The Xperia 5 III is equipped with a 6.1-inch display with a 1080 x 2520 (FHD+) resolution and is powered by Qualcomm’s top-of-the-line Snapdragon 888 chipset. It features 8GB of memory (LPDDR4 RAM), 256GB of storage, and a triple camera setup.

    Speaking of the Xperia 5 III, the phone recently was benchmarked through Ge.

  • Images of the Fitbit Luxe fitness tracker leak

    Images of the Fitbit Luxe fitness tracker leak

    This past January, Google closed on its $2.1 billion acquisition of Fitbit. Today, Germany’s WinFuture published some photos of the next Fitbit fitness tracker, the Fitbit Luxe. The wearable is supposed to deliver “balanced health in an elegant design,” and with the use of a polished stainless steel casing, the device does look to be as advertised.

    The Fitbit Luxe is equipped with an OLED display and features interchangeable straps that use a classic watch buckle to close. Thanks to Google’s acquisition of Fitbit, the Luxe will work with Assistant and will monitor your sleep and your heart rate. Speaking about your heart rate, if there is a certain range that you’re trying to hit and activity gets you there, the device will vibrate.

    The color options will be black, soft gold/white, and platinum/orchid. Pricing is unknown at the moment although the use of expensive and pricey materials could make the Fitbit Luxe pricier than you might have expected. And the device is water-resistant allowing you to take it swimming.

    Pricing is unknown, and so are the potential unveiling and release dates. We also are not clear about certain specs including the size of the device’s battery capacity, and the amount of storage and memory that comes with the fitness tracker.

  • Samsung rumored to team up with top camera supplier

    Samsung rumored to team up with top camera supplier

    Having a world-famous camera company supply a phone manufacturer with parts for the photography system on the firm’s handsets is not new. Huawei uses lenses supplied by Leica, and in the latest partnership, OnePlus uses camera parts from Hasselblad. The public might not know that name, but among professionals it is well known and the company has a great reputation.

    Tipster Ice Universe posted an interesting rumor on Weibo the other day that was seconded on Twitter by another (albeit lesser-known) tipster using the handle @heyitsyogesh. Both say that Samsung is in talks with Olympus about supplying Samsung with cameras for future smartphone models. The cameras provided under the rumored partnership will be high quality with Samsung continuing to use its own image signal processors (ISP).

    A tweet sent by @heyitdyogesh mentions that an Olympus camera might end up on a special edition model of the Galaxy Fold. Turning to regular production models, we could see Olympus take over Samsung’s camera module for the first time with next year’s Galaxy S22 flagship series. If tradition holds, we could see that line launch sometime during the first quarter of 2022.

    Samsung is believed to be working on the successor to its current top-of-the-line Exynos chipset which it has codenamed Olympus. Reportedly, the chip will deliver improved performance compared to the Exynos 2100. Do you believe that the use of the Olympus codename is a clue Sammy is giving us or is it just a coincidence?

    Despite the rumors, we would be amiss if we didn’t point out that Olympus sold its camera and imaging business to Japan Industrial Partners last year. That would seem to put the kibosh on the rumors, and so far no partnership has been announced anyway. If it turns out just to be a failed rumor, it isn’t clear anyway whether the use of a high-profile camera brand actually helps to generate smartphone sales.

  • South Korea’s LG becomes first major smartphone brand to withdraw from market

    South Korea’s LG becomes first major smartphone brand to withdraw from market

    South Korea’s LG Electronics Inc will wind down its loss-making mobile division after failing to find a buyer, a move that is set to make it the first major smartphone brand to completely withdraw from the market.

    Its decision to pull out will leave its 10% share in North America, where it is the No. 3 brand, to be gobbled up by Samsung Electronics and Apple Inc with its domestic rival expected to have the edge.

    “In the United States, LG has targeted mid-priced – if not ultra-low – models and that means Samsung, which has more mid-priced product lines than Apple, will be better able to attract LG users,” said Ko Eui-young, an analyst at Hi Investment & Securities.

    LG’s smartphone division has logged nearly six years of losses totaling some $4.5 billion. Dropping out of the fiercely competitive sector would allow LG to focus on growth areas such as electric vehicle components, connected devices, and smart homes, it said in a statement.

    In better times, LG was early to market with a number of cell phone innovations including ultra-wide-angle cameras and at its peak in 2013, it was the world’s third-largest smartphone manufacturer behind Samsung and Apple.

    But later, its flagship models suffered from both software and hardware mishaps which combined with slower software updates saw the brand steadily slip in favor. Analysts have also criticized the company for its lack of expertise in marketing compared to Chinese rivals.

    While other well-known mobile brands such as Nokia, HTC, and Blackberry have also fallen from lofty heights, they have yet to disappear completely.

    LG’s current global share is only about 2%. It shipped 23 million phones last year which compares with 256 million for Samsung, according to research provider Counterpoint. In addition to North America, it does have a sizeable presence in Latin America, where it ranks as the No. 5 brands.

    While rival Chinese brands such as Oppo, Vivo, and Xiaomi do not have much of a presence in the United States, in part due to frosty bilateral relations, their and Samsung’s low to mid-range product offerings are set to benefit from LG’s absence in Latin America, analysts said.

    LG’s smartphone division, the smallest of its five divisions accounting for about 7% of revenue, is expected to be wound down by July 31.

    In South Korea, the division’s employees will be moved to other LG Electronics businesses and affiliates, while elsewhere decisions on employment will be made at the local level.

    Analysts said they were told in a conference call that LG plans to retain its 4G and 5G core technology patents as well as core R&D personnel, and will continue to develop communication technologies for 6G. It has yet to decide whether to license out such intellectual property in the future, they added.

    LG will provide service support and software updates for customers of existing mobile products for a period of time which will vary by region, it added.

    Talks to sell part of the business to Vietnam’s Vingroup fell through due to differences about terms, sources with knowledge of the matter have said.

    LG Elec shares have risen about 7% since a January announcement that it was considering all options for the business.

  • Tim Cook comments on Elon Musk, and AR/VR and Apple Car

    Tim Cook comments on Elon Musk, and AR/VR and Apple Car

    In case you missed it, Apple’s CEO gave a 30-minute interview with Kara Swisher, which is available on all major streaming platforms in the form of a podcast.

    The majority of the conversation revolved around data privacy and security, but they also touched on other important topics for Cook and Apple.

    The boss commented on Elon Musk’s claims that Tesla’s boss offered to sell the company to Apple, but Cook ‘wouldn’t even take a meeting with him’. Apple’s head said he hasn’t met up with Musk, but strongly admires what Tesla’s been able to achieve, touching on the company’s consistency over the years.

    He finally shed some light on Apple’s own electric car! He expressed a strong opinion that ‘autonomous cars are robots’. He said there are many things that can be done with autonomous vehicles and ‘we’ll see what Apple does’.

    When Swisher asked if it is going to be ‘a technology within a car’ or a car, he laughed and avoided answering the question. He said: “We love to integrate hardware, software, and services”. This is indeed a very Apple thing to say. He added that he wants to have complete control of all of the three components, so the final product works as seamlessly as other Apple products.

    Kara Swisher mentioned the upcoming WWDC21 conference with a tagline ‘Glow and behold’, and asked if this sentence is supposed to hint at a VR headset. Cook said that he strongly believes in AR, and he’s already seeing use for it even on a smartphone. Therefore, this is definitely part of Apple’s future plans in a big way.

    When he was questioned about the new administration in the US, Apple’s boss stayed very politically correct, and said that he’ll seek involvement in policy, and not politics (if he does at all).

    The interviewer teased him with a question about people being able to vote from their iPhones, and he was positive about it, underlining the fact that most of our data is already on our phones, so using a phone for voting for the next president, might not be so far fetched of a concept.

    Yet, he doesn’t like the idea of moving into politics, but said he wants to advance work on climate change, job creation and ‘retraining’. He is willing to work with whoever is keen on helping Apple to achieve these goals.

    He also spoke about coming out as gay, highlighting the idea of being able to help young people feel safe about being themselves. He said he is going to speak out about discriminatory laws.

  • China slashes import tax to boost semiconductor sector

    China slashes import tax to boost semiconductor sector

    China announced new import cuts this week to boost the nation’s semiconductor industry. This follows after US sanctions on some Chinese companies including tech giant Huawei and chipmaker SMIC to ease the impact on the industry.

    According to China’s finance ministry, chipmakers producing high-end 65-nanometer technology or smaller chips can import raw materials and machinery tax-free through 2030.

    Totaling more than $300 billion annually, China’s processor chips and other semiconductors form the country’s largest single import. Despite the country’s strong chip industry, China still relies on Taiwan, the US and Europe for certain parts. In China’s fourth session of the 13th National People’s Congress (NPC) held in early March, the party pledged to build up self-reliance in science and technology.

  • Apple to accredit independent repair shops in Vietnam

    Apple to accredit independent repair shops in Vietnam

    U.S. consumer electronics giant Apple will extend to Vietnam a program that provides independent repair shops with access to genuine parts.

    In a blogpost Monday, the company said it would open registrations for the program later this week for Vietnam and 37 other markets including Australia, South Korea and the UAE.

    In other countries like China, it will begin later this year.

    This means customers will not need to visit Apple authorized service providers to get their iPhone and Macbook problems fixed and can instead go to third-party repair providers.

    Interested businesses can join the program for free but must have an Apple-certified technician (certification is also free) doing the repairs.

    The technicians must pass exams through an online authorized testing center and the certification is updated on a product basis annually.

    Apple said further applicants must be an established business with documents available for review by it, and have easily accessible premises and not a residential address.

    “Qualifying repair providers can purchase genuine Apple parts and tools at the same price as [authorized service providers] and receive free access to training, repair manuals and diagnostics,” Apple wrote.

    There are already over 1,500 accredited independent repair shops in the U.S., Canada and Europe.