Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Four barriers to digital transformation

    Four barriers to digital transformation

    Consumers are increasingly using digital channels for part, if not all, of the path to purchase. As a result, retailers are shifting from a product-driven approach to a more customer-centric model, allowing them to deliver a personalised experienced regardless of which channel is used.

    Investment in digital transformation is required to successfully make this transition. Think for instance of the data capture capabilities that are required to deliver a personalised experience in stores. However, innovation is easier said than done and many retailers have experienced difficulties on their digital transformation journeys.

    Here are four major barriers that retailers often encounter in their digital transformation projects are as follows:

    Overcoming resistance to change

    Digital transformation often leads to significant changes within organisations and that can provoke strong reactions. It is only human nature to resist change after all. This can manifest itself through issues such as difficulties in pushing through budgets, unsettled staff and a lack of consensus. If change is not managed carefully and communicated clearly to all staff, projects can easily derail.

    Understanding the connected customer

    Before embarking on digital transformation, it is crucial for organisations to truly understand the challenges they face. Why do customers choose to buy online and what expectations do they have when they visit a store? Technology on its own is not the answer and retailers need to be very careful to ensure digital initiatives meet their customers’ needs.

    Achieving departmental cooperation

    Digital transformation can and should touch all facets of the organisation. However, too often digital initiatives are driven by one department and key internal stakeholders are not consulted throughout the process. For changes that may disrupt the entire business model of a retailer, it is critical to get buy-in across the entire organisation, from the executive board to store staff.

    Attracting the right talent

    Digital transformation requires forward-thinking pioneers and getting the right talent on board can accelerate a retailer’s digital strategy and even provide a competitive edge. With the entire sector facing disruption, highly skilled professionals are in demand and retailers are increasingly having to look outside the sector to find the expertise they need.

    • Philip Wiggenraad is head of research with Tofugear and will be a speaker at next month’s Millennial Masterclass.

    What barriers does your organisation face when it comes to developing a digital strategy and driving organisational change? Inside Retail and Tofugear have kicked off the 2018 Asia Digital Transformation Survey and are inviting retail executives and managers in Asia to participate in the survey. Respondents will also be given exclusive access to the findings as well as a free hard copy of the final report.

  • China edges ahead in 5G race

    China edges ahead in 5G race

    China has edged slightly ahead of both South Korea and the US in the race to deploy 5G, according to a new report by Analysys Mason.

    China leads the world in 5G readiness, followed by South Korea, the US and Japan in that order, according to the report, which was commissioned by US-based trade organization for the wireless industry CTIA .

    The countries were ranked based on nations’ respective 5G spectrum and infrastructure policies as well as commercial plans by their respective wireless sectors.

    The report found that all three major Chinese operators have committed to specific 5G launch dates. The government has also committed to providing at least 100 MHz of mid-band spectrum and 2,000 MHz of high-band spectrum for each operator.

    In South Korea, the government is soon expected to free up a combined 1300 MHz of both mid-band 3.5-GHz and high-band 28-GHz spectrum, with an additional 2 GHz of high-band spectrum capable of being utilized for 5G.

    While all major US wireless providers are trialing 5G technologies and a number have committed to small-scale fixed wireless 5G launches by the end of the year, the country has yet to announce plan to allocate mid-band spectrum exclusively for mobile by the end of 2020.

    “The United States will not get a second chance to win the global 5G race,” CTIA president and CEO Meredith Attwell Baker said.

    “Today’s research highlights the importance of policymaker action in 2018 to reform local zoning rules and unlock access to mid-band spectrum as part of a broader spectrum pipeline plan. I’m optimistic we will leapfrog China because key leaders in the Administration, on Capitol Hill, and at the FCC are focused on the reforms needed to win the race.”

    In Japan, wireless providers are investing in 5G testing and regulators have committed to releasing mid- and high-band spectrum by early 2019.

  • We need to look beyond the dollars and assets to value Amazon, Facebook correct

    We need to look beyond the dollars and assets to value Amazon, Facebook correct

    Investors and business people usually value companies based on the balance of assets and debts at the end of a financial year. But our research found they should be valuing their employees’ ability to innovate while using their existing physical assets.

    This is what actually creates value for our economy. For example manufacturing, an example of using assets to create value, is on the decline in Australia. Contrast this to services, using the skills of employees, which are increasing.

    We came up with a modified way to predict the value of companies, removing the emphasis on assets and instead using measures of spending on research and development and copyrights.

    We tested this revised model with accounting data from companies in countries like China, Malaysia, Russia, South Africa and Turkey. We also tested it with companies in more developed countries like Australia, Austria, Netherlands, Singapore and Sweden.

    Research and development was positively associated with return on assets in Australia, Austria, the Netherlands, Singapore, Sweden, China, South Africa and Turkey, according to the model. This means that companies in these developed and emerging economies use their resources more efficiently because of their investments in research and development and copyrights.

    For some of the biggest technology companies like Amazon and Facebook, the unique combination of their people, their invented systems and processes, and their physical presence creates value for the company and their investors.

    If we can improve how we predict potential economic value, we can help companies and our economy to grow and become more efficient.

    Traditional accounting methods

    Today, the traditional accounting system has lost its relevance, because many of the resources companies use to do business cannot be owned and become an asset.

    Traditionally companies calculate how much they own (assets) and subtract how much they owe (liabilities). The remaining amount, or book value, is what the company is worth.

    But people are a key resource in any company, yet companies do not own people. The wages paid to them are an expense, but their value cannot be recorded in the company’s accounts.

    Similarly, accounting rules state that most research and development is expensed when it occurs, meaning it is counted as a cost immediately. The problem is that investments in people and research and development may not pay off until the future.

    What this means for long-term investments

    Amazon, for example, is spending billions of dollars on research and development. This would involve spending money on intangible resources such as copyrights, market research, branding and designing systems and processes. It will also invest in marketing to potential customers, training staff and hiring managers.

    According to current accounting rules, most of these costs are treated as expenses now. It is only physical assets such as buildings, computers, furniture and equipment that are counted as a cost over time.

    However, Amazon’s investment in its new distribution network is likely to reap significant returns in the future. The fact that accounting reports analyse the past year, six months or quarter, shows how accounting is too focused on the short term. In the long term, Amazon is actually worth about 25 times more than accounting suggests.

    Because investors are interested in the future returns from their investments, not what was spent in the past, the stock market values most modern companies at several times their book value. This makes modern accounting even less relevant in explaining economic value.

    A new approach

    Our research found that to understand how economic value is created, you need to look at what businesses are spending on long term resources such as research and development and copyright and treat it as an investment, rather than a cost.

    Even if a company is not making a profit because it is investing in research and development in the short term, this does not mean it is not capable of making money in the long term.

    Many companies like Amazon never made a profit in their early years as they burned cash to create their foothold in the market. But their investors were convinced these companies would create economic value by way of profits and increased share prices in the future.

    If we look beyond the book value of companies, we can truly understand how they create economic value.

  • Celebrations at Opening of a New T Galleria by DFS, Sydney

    Celebrations at Opening of a New T Galleria by DFS, Sydney

    DFS Group, the world’s leading luxury travel retailer, has officially opened its newly renovated T Galleria by DFS, Sydney on George Street in Sydney’s Central Business District. A gala celebration was attended by more than 400 VIPs, customers, travel and hotel partners, and luxury brand representatives.

    The event included a spectacular performance by the Sydney Dance Company, an exclusive shopping experience for customers with DFS’ leading luxury brands, and an appearance by acclaimed British artist Boyarde, who also hosted a VIP customer workshop.

    “Our newly renovated four-storey T Galleria by DFS, Sydney store is truly exceptional, and the opening event was a great opportunity to showcase what DFS does best, combining unique personalization and artistic design with the very best quality products,” said Robert Calzadilla, DFS Managing Director, Australia, New Zealand, Cambodia, Myanmar, and Vietnam. “DFS is always committed to finding new ways to surprise and delight our loyal traveling customers, and there is something for everyone to discover at T Galleria by DFS, Sydney.”

    Located in the heart of the historic precinct of The Rocks for 29 years, T Galleria by DFS, Sydney is the city’s only downtown duty-free destination, just steps away from the famous Sydney Opera House and Harbour Bridge.

    Spanning over 70,000 square feet, the store features more than 150 of the world’s most desirable brands and is a one-stop retail paradise that entices customers with its stylish layout and carefully curated collections. It showcases an extensive selection of products across DFS’ five pillars of luxury: Wines and Spirits, Beauty and Fragrances, Watches and Jewelry, Fashion and Accessories, and Food and Gifts, with many items available exclusively at T Galleria by DFS, Sydney, such as the Michael Kors x DFS collection and Tiffany & Co.’s Keys.

    With its double-height ceiling and black-and-white checkered flooring, Watch World on the third floor is the ultimate in retail elegance as befitting the 57 luxury watch brands that are showcased here. More than 20 of the world’s most prestigious and iconic sunglasses brands are also available on the third floor, ensuring that travelers can find their perfect holiday look. Beauty and fragrance lovers are well catered for on the fourth floor with some of the beauty world’s biggest color and beauty brands.

    The refurbishment of T Galleria by DFS, Sydney began in August 2016 under the direction of Australian design company PMDL, which was also responsible for the design of T Galleria by DFS, Macau, City of Dreams, and T Galleria by DFS, Angkor.

  • PAL readies nonstop flights to New York, India

    PAL readies nonstop flights to New York, India

     Philippine Airlines (PAL) will mount nonstop flights to New York and India as well as boost its operations in Davao, Cebu, and Clark in Pampanga, as the flag carrier expects the arrival of 21 new planes by 2019.

    PAL, the country’s only 4-star airline, will have 15 new aircraft within the year, and another 6 planes in 2019, to mount more long-haul flights.

    “We are no longer just a Manila-centric airline,” PAL president and chief operating office Jaime Bautista said in a statement.

    New routes and increased flight frequencies will be introduced, as the flag carrier is set to receive 5 additional Next-Generation Bombardier Q400s and 6 new Airbus A321neos starting in May, along with 4 Airbus A350-900 trans-oceanic aircraft starting in June. 

    “Our new aircraft and our new hubs are a winning combination that will help expand our market reach both domestically and worldwide. This is imperative for a global airline, and we must sustain and build on our hard-won 4-star rating,” Bautista said.

    He added that introducing new routes to India is the airline’s response to the call of Tourism Secretary Wanda Teo for a direct link to the country – a potentially rich source of future tourists for the Philippines.

    PAL’s expansion in 2018 also includes the following new routes:

    • Manila to New York (John F. Kennedy Airport), nonstop flights beginning October 28
    • Manila to New Delhi and Mumbai (Bombay) in India, nonstop flights by last quarter of 2018
    • Manila to Sapporo (Chitose) in Japan’s northernmost island of Hokkaido, by last quarter of 2018
    • Davao to Siargao, 4 flights per week since March 25

    Bautista said PAL also plans to add more flights between Cebu and Siargao, Davao and Tagbilaran, Davao and Clark, Cebu and Bangkok, Cagayan de Oro and Clark, Cebu and Busuanga, Clark and Busuanga, as well as Cebu and Clark.

    The airline will also add frequencies from Manila going to Dumaguete, Cagayan de Oro, Iloilo, Cebu, Puerto Princesa, and Bacolod, starting in April or May. 

    100 planes by 2020

    PAL is also planning to launch international routes directly from the Davao International Airport to Bangkok or a point in Japan.

    The flag carrier flies to 16 domestic and 7 international destinations from Cebu, 14 domestic and one international from Clark, 6 domestic from Davao, as well as one international from Tagbilaran.

    “Comprehensive marketing and sales studies are ongoing for the introduction of new destinations in Europe and the US mainland, including Chicago and Seattle,” PAL said.

    Aircraft expected to join the PAL fleet in 2019 include two more Next-Generation Q400s, two A350s, and two more A321neos.

    “Our current fleet of 85 aircraft is already the largest in the Philippines,” Bautista said.

    “We are aiming for 100 aircraft by 2020, which places us in the category of a major carrier. But we are not merely adding more planes, we are constantly upgrading the cabins, seats, amenities, inflight entertainment, and technology,” he added.

    The airline’s fleet upgrade will continue until 2024, as it aims to become a 5-star airline. PAL is the country’s first and only 4-star airline, joining the ranks of 42 other carriers, like British Airways, Emirates, KLM, and Japan Airlines. 

  • AirAsia X won’t buy “too expensive” Airbus A350

    AirAsia X won’t buy “too expensive” Airbus A350

    AirAsia X group co-chief executive Tony Fernandes has thrown the carrier’s order for 10 Airbus A350-900s into doubt.

    Speaking in a Facebook video he says, “The A350 is not an aircraft we will buy. Too expensive. Fares would go up.”

    AirAsia X is understood to have been eyeing an order for additional A350s or Boeing 787s to complement its fleet of A330-300s, and 66 on-order A330-900s.

    Its 10 A350-900s on order are scheduled to start delivering in 2019, Flight Fleets Analyzer shows.

    In the same video, however, Fernandes also appeared to throw cold water on a return to flying to London, saying that there were “no plans” to resume services to the UK capital.

    His comments appear to contradict comments from carrier’s head of network and regulatory Venggatarao Niadu, who recently indicated that the carrier would look to expand its network to Europe and the United States “in about 2019”.

    AirAsia X previously flew from Kuala Lumpur to London and Paris using A340s, but those routes were dropped in 2012.

    Airbus indicates that an A350-900 costs around $317 million at list prices.

  • Tmall Luxury Pavilion launches loyalty program

    Tmall Luxury Pavilion launches loyalty program

    The Tmall Luxury Pavilion has launched a New Retail-driven loyalty program allowing brands to create a personalised and seamless online-to-offline experience for customers.

    Launched in August, the Pavilion aims to deliver the same brand exclusivity and tailored shopping experience online for China’s high-end consumers they would expect at a brick-and-mortar store. Through the new Luxury Pavilion Club, customers will also have access to exclusive offers, celebrity events, flexible payment options, priority purchases and door-to-door returns.

    “This is the latest move from Alibaba to bring the online shopping experience to a new level with a premium touch,” Tmall fashion and luxury president Jessica Liu said at a launch ceremony in Shanghai.

    With nearly 50 brands, including Burberry, Givenchy, Hugo Boss, La Mer, Maserati, LVMH-owned Guerlain and Zenith, the Pavilion offers products ranging from apparel and beauty products to watches and luxury cars. According to Tmall’s latest figures, more than 100,000 shoppers on the Pavilion each spend more than RMB1 million (US$159,000) a year.

    All shoppers on the invitation-only Luxury Pavilion automatically become members of the new club. A premier option offers the most-exclusive offerings from the Pavilion as well as offline services, such as spa sessions at the Four Seasons in Shanghai courtesy of Guerlain or a personal shopping concierge.

    Nearly half of the luxury consumers on Alibaba’s e-commerce platforms were born after 1990 and account for more than 45 per cent of luxury purchases on the sites, says Tmall. A third of the shoppers on the Luxury Pavilion are in the same age group. Over the next three years, Tmall will focus on connecting luxury brands to this younger demographic and their rising buying power.

    “We want to better serve the 100 million consumers that form the ‘new middle class’ and help them move closer to the lifestyle of their dreams,” Tmall president Jet Jing said.

    One way Tmall plans to make those connections is through Alibaba’s digital-marketing capabilities. Its Uni Marketing platform uses analytics and insights from more than 500 million users to help brands find and engage with potential customers.

    Alibaba Group chief marketing officer Chris Tung said that 28 of the brands on the Pavilion had signed on to use the platform, through which they had reached an average of 6.5 million consumers. One brand reached 30 million users during one of its campaigns by using Uni Marketing.

  • Hong Kong Airport seeks tenders for cafe concession

    Hong Kong Airport seeks tenders for cafe concession

    F&B companies have been invited to offer tenders for a lifestyle cafe concession in a restricted area at Hong Kong International Airport (HKIA).

    It covers 100sqm on level six of the Northwest Concourse of Terminal 1.

    HKIA has air, sea and land links and works around-the-clock serving more than 100 airlines and 72 million passengers.

    Tenders close on 24 May, and requests for tender documents must be accompanied by a non-refundable cashier’s order of $500.

  • Carrefour Taiwan performs well in sagging Asia market

    Carrefour Taiwan performs well in sagging Asia market

    Carrefour Taiwan showed growth for the 13th consecutive quarter while in the rest of Asia first-quarter sales sagged for the French hypermarket operator.

    Taiwan’s like-for-like sales rose by 3.3 per cent.

    A strategic partnership formed with Tencent in China rapidly materialised, says the group, including the launch of a WeChat app.

    However, like-for-like sales in China fell by 6.6 per cent in a competitive environment especially in e-commerce, notably during the Chinese New Year celebrations.

    Sales for Asia overall were down by 4.5 per cent at constant exchange rates and 3.9 per cent like-for-like, in line with trends in previous quarters.

    Overall, Carrefour’s first-quarter sales reached €20.7 billion (US$25.5 billion), up 2.6 per cent at constant exchange rates. On a like-for-like basis, the rise was only 0.4 per cent, impacted by less dynamic markets in Europe, continued deflation in Brazil, strong competitive pressure in the group’s main markets, and business disruptions in Belgium and France.

  • Singapore retail sales buoyed by Lunar New Year

    Singapore retail sales buoyed by Lunar New Year

    Singapore retail sales – excluding motor vehicles – rose 14 per cent in February, reflecting the changed timing of Lunar New Year observation.

    Compared with January, they rose 1 per cent.SG Feb retail sales

    Statistics Singapore estimated the total value of retail sales in February – including motor vehicles – at S$3.7 billion. Online sales accounted for 3.9 per cent of total retail sales.

    Food retailers (excluding supermarkets) recorded the biggest increase by category – up 61.2 per cent as people prepared for celebrating the New Year. Apparel sales rose 42.4 per cent. Sales at supermarkets and department stores rose by an average of 25 per cent.

    Meanwhile, sales of food and beverages at cafes and restaurants rose 4.9 per cent year-on-year.

    SG Feb retail sales FB

  • Fast Retailing Group’s profit soars despite efforts

    Fast Retailing Group’s profit soars despite efforts

    Fast Retailing Group’s profit soared 30.5 per cent in the six months to the end of February – on sales up a healthy 16.6 per cent.

    The Japanese fast-fashion company, which owns Uniqlo and GU, among other brands, said consolidated revenue totalled ¥1.1867 trillion (US$11.05 billion) while operating profit reached ¥170.4 billion (US$1.587 billion).

    Uniqlo’s international business drove the growth, with both Uniqlo Japan and the fast-growing GU brand performing strongly as well.

    As it pursues its medium-term vision to become the world’s largest apparel retailer, the company is focusing on Uniqlo and GU. It sees opening global flagships and large-format stores in major cities around the world as a key strategy “to help consolidate Uniqlo’s position as a key global brand”.

    “Within the Uniqlo International segment, Greater China (Mainland China, Hong Kong and Taiwan), Southeast Asia and South Korea are entering a new stage of growth as the key drivers of operational growth for the Fast Retailing Group,” the company said in an earnings statement.

    Operating losses at Uniqlo USA contracted, putting that business on track to turn a profit going forward.

    “In terms of the GU operation, we plan to open more GU stores in Japan, while expanding the brand’s international presence, especially in Greater China.”

    Uniqlo’s domestic Japanese operation also achieved an increase in sales and profit in the first half year. Revenue totalled ¥493.6 billion (up 8.5 per cent) and operating profit ¥88.7 billion (up 29 per cent). In the six months to February 28, same-store sales, including online sales, expanded by 8.4 per cent year-on-year. Online sales increased 31.6 per cent to constitute 7.5 per cent of total revenue.

    Uniqlo International’s profitability improved in Greater China and South Korea on higher sales, driven by strong sales of winter ranges such as HeatTech and down. Uniqlo Southeast Asia and Oceania continued to generate a strong performance, with solid demand for summer clothing and firm demand from travellers for winter clothing resulting in significantly higher first-half revenue and profit.

  • Second flagship store for Lego Group China

    Second flagship store for Lego Group China

    Lego Group China has started building a flagship store at People’s Square, Shanghai.

    “Opening our second flagship store in China reconfirms our long-term commitment to the country,” says Lego China GM Jacob Kragh.

    Covering 585sqm over two floors inside Shanghai ShiMao Festival City, the store will feature the first Lego personalisation experience of its type in China, allowing guests of all ages to be creative and innovative with Lego bricks.

    Lego brand retail senior VP Claus Flyger Pejstrup says the aim is to give families an opportunity for quality time together above and beyond shopping.

    The new store, which follows the introduction of flagships at Shanghai Disneyland and Leicester Square in London is expected to create about 45 jobs. Recruitment start this month.

  • AirAsia opens Cebu-Shenzhen route on May 9

    AirAsia opens Cebu-Shenzhen route on May 9

    Budget carrier Philippines AirAsia is enhancing its route with the introduction of a new one from Cebu to Shenzhen, China.

    Starting on May 9, AirAsia will fly daily directly between Cebu and Shenzhen, making that city its first Chinese destination out of the Queen City of the South.

    “The addition of our first China route from the Cebu hub enables us to further strengthen our network outside Metro Manila and open up new and exciting places to visit this summer,” Philippines AirAsia CEO Dexter Comendador said last Sunday.

    Shenzhen is located in the Pearl River Delta metropolitan area and is one of the major economic hubs of China.

    Known as “China’s Silicon Valley,” Shenzhen is home to some of the top start-up and tech businesses in the world, including the headquarters of popular global companies such as Huawei, BYD and ZTE.

    “Cebuano travelers would be delighted to experience Shenzhen’s modern metropolis and marvel at how the southern city that links Hong Kong to mainland China built the world’s largest electric bus fleet, massive malls, contemporary buildings and amusement parks,” Comendador said.

    AirAsia is strengthening its operations outside Metro Manila due to capacity constraints in the Ninoy Aquino International Airport.

    It has a fleet of 17 planes as of end-December. For 2018 it is expected to take delivery of five more jets, bringing its fleet to 22 planes by end-2018.

  • Nok Air touches down at Mae Hong Son

    Nok Air touches down at Mae Hong Son

    Nok Air landed smoothly at Mae Hong Son Airport in a maiden flight that re-established the long-awaited direct air link between Bangkok and the northwestern city.

    The arrival of flight DD8214, operated by a 72-seat ATR72-500 turboprop, marks a new era for easy connection between the Thai capital and “the city of three mists.”

    Officiating the launch was Transport Minister Arkom Termpitthayapaisith, Mae Hong Son Governor Suebsak Aiamwijan, Nok Air CEO Mr. Piya Yodmani, Thai Airways International (THAI) Acting President Usanee Sangsingkeo and THAI Smile Acting Managing Director Chatchai Panyoo.

    The city was without direct service from Bangkok for decades mainly because of limited demand for both leisure and business travel.

    But with Nok Air’s newly-introduced services, at three flights a week, Mae Hong Son’s economy, particularly its high-potential tourism industry, will be given an impetus.

    The launch quickly responds to the Government’s recent directive to enhance access to the province whose economic and social development has been in greater focus, said Mr. Piya.

    The introduction was also made possible by cooperation extended by THAI and subsidiary THAI Smile which became code-share partners for the flight under the umbrella of THAI Group which the three carriers belong, he added.

    Subject to robust demand, Nok Air may step up the Bangkok-Mae Hong Son frequencies, now on Wednesday, Friday, and Sunday, on a daily basis, according to Mr. Piya.

    The ATR72-500 turboprop was chosen for the flights because it can operate on the shorter runway at Mae Hong Son airport.

    Mae Hong Son Governor Suebsak welcomed Nok Air’s decision to offer regular Bangkok-Mae Hong Son service for it would spur the province’s development, especially the tourism sector.

    “It would help spreading out tourism to the wider area of Mae Hong Son, rather just the current hotspot at Pai,” he noted.

    Last year, Mae Hong Son attracted 862,219 tourists with total spending of THB 4.17 billion.

    Nok Air CEO, Mr. Piya estimated Nok Air could bring in at least 20,000 tourists directly by air to the province this year.

    Access to Mae Hong Son by ground transport is a challenge, a mountain road that boasts 1,864 hairpin bends end-to-end.

    Nok Air will cover the distance from the Thai capital and Mae Hong Son in one hour and 50 minutes.

  • Nok Air to cut and reschedule flights to solve flight delay

    Nok Air to cut and reschedule flights to solve flight delay

    Nok Air airliner has decided to reduce the number of its flights to avoid the problem of flight delay and, at the same time, has put on standby two planes to be brought in from U-tapao airport in case there is a problem of plane malfunctioning, said Nok Air CEO Piya Yodmanee.

    Noting that turbulent weather is another reason for several flight delays, he made clear that Nok Air would not allow its planes to leave the airport in case of turbulent weather for safety sake.

    Due to smoke problem from forest fires which usually takes place in the morning for flights in northern provinces, he said the airline would reschedule the morning flights for the routes to Tak, Lampang, Mae Hong Son and Loei to the afternoon.

    However, during the Songkran festival, two more flights for the four routes will be added each day to cater to the increasing demand of travelers, said Mr Piya.

    Starting May until September, Nok Air will reschedule the timetable of some flights during the dry season and to cut down five flights a day during the period.

    Nok Air management on Friday (March 30) met with senior officials of the Civil Aviation Authority of Thailand led by Mr Chula Sukmanop at the CAAT head office to discuss Nok Air’s frequent flight delays which have attracted a lot of criticisms from domestic travelers.

    Mr Chula said flight delays were caused by a number of factors, including turbulent weather and congested air traffic.  He said Nok Air agreed to train a group of its staff who will deal with passengers in case of flight delays and to put on standby two planes which will be put into service in case of emergency.