Retail News CRM

Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Snow Miku makes retail debut

    Snow Miku makes retail debut

    A new retail store-cum-museum has opened in Chitose Airport in Hokkaido, Japan – a tribute to Snow Miku, a recently contrived animated character who promotes the region.

    Snow Miku, born in 2010 through a snow sculpture of local ‘virtual singer’ Hatsune Miku, is a character which now exemplifies Hokkaido’s winter culture. The country’s northernmost island is a popular tourist destination for Asian tourists seeking to experience snow and snowsports.

    Since 2012, the costume design for Snow Miku is chosen at an online competition everyone can participate in, and so each year Miku appears in a different wintery costume related to the annual theme. Hokkaido’s winter is brightened up not only through the character Snow Miku, but through the broader community’s creativity.

    Now Snow Miku has evolved into a retail concept, with the new Chitose Airport terminal building featuring her pride of place in a large-scale entertainment complex putting together specialties from all corners of Hokkaido, including nationally known shops and restaurants. The terminal has become a one-stop solution for enjoying the entire cuisine of Hokkaido.

    The newly opened section

    Snow Miku Skytown is located on the fourth floor of the domestic terminal building and operated by Crypton Future Media. It features a theatre space with a 360-degree video showcasing Hokkaido’s landscape, a museum dedicated to various incarnations of Snow Miku, a retail space selling themed goods including unique items available only at the airport, and a cafe.

  • No 1 Dubai airport eyes retail crown

    No 1 Dubai airport eyes retail crown

    Fresh from capturing the title of busiest international airport from London’s Heathrow, Dubai International Airport has set its sights on becoming the world’s top hub by retail sales this year as a flood of Chinese passengers add to a shopping spree.

  • Delta to serve Starbucks coffee on all flights

    Delta to serve Starbucks coffee on all flights

    Delta Air Lines officially began serving Starbucks Coffee on all its flights worldwide this month as part if its ongoing in-flight enhancements to its food, beverages, seats and entertainment.

    Mike Henny, Delta’s Director of Customer Experience, said with this enhancement to the airline’s core in-flight service product, it hopes to improve the travel experience for customers.

    “We are delighted to provide Starbucks coffee wherever Delta’s customers are traveling,” said Michelle Burns, vice president Branded Solutions, Starbucks.

    Delta initially partnered with Starbucks in 2013 to offer coffee to customers traveling on select cross-country and West Coast Shuttle flights.

    Delta has commissioned artists from around the world to create three larger-than-life art installations made solely out of Starbucks cups.

    The pieces feature famous landmarks and sites of global destinations where Delta and Starbucks fly together: Big Ben in London, Tokyo’s Sensoji Temple in the historic district of Asakusa, and a Carnaval float in São Paulo, Brazil.

    The cup sculptures are on display in Terminal 4 at New York’s-JFK International Airport.

    Starbucks said it expects to serve 68 million cups of coffee on Delta in 2015.

  • Sephora thrives in Asia

    Sephora thrives in Asia

    Louis Vuitton Moet Hennessy says Asia, the Middle East and North America delivered excellent performance for its Sephora, DFS business arm in 2014.

    The world’s largest luxury goods retailer and manufacturer said the business, in its books referred to as its Selective Retailing division, achieved record annual growth revenue of eight per cent.

    Profit from the division’s recurring operations reached €882 million in 2014.

    “Sephora had an exceptional year and continued to gain market share. Performance was excellent especially in North America, the Middle East and Asia. Online sales grew significantly, supported by innovative mobile features,” the company said in its full year announcement.

    “The store network expansion continued: the company established a new presence in Indonesia and Australia while several flagship stores, such as the Champs-Elysées and Dubai Mall, have been renovated. New brands enhanced the product offering, bringing a diversity that never ceases to keep Sephora ahead in beauty innovation.”

    LVMH said that “faced with a complex situation in Asia, particularly relating to currency and geopolitical developments,” its airport retailing business DFS continued to focus on optimising its offer and deploying its loyalty program.

    “Its profitability was equally impacted by the expansion and renovation of several airport concessions.”

    Overall growth

    Despite subdued economies in China, Hong Kong and much of Europe, LVMH achieved a revenue of €30.6 billion in 2014, an increase of six per cent over the previous year. Organic revenue growth was five per cent.

    “Revenue in all business groups increased with the exception of Wines & Spirits which continued to be affected by the destocking of distributors in China.”

    The group maintained strong momentum in the US, while Europe demonstrated good resilience despite the economic environment. Asian countries, it said, displayed mixed trends.

    In the fourth quarter, revenue increased by 10 per cent compared to the same period of 2013, with organic growth five per cent.

    Profit from recurring operations reached €5 715 million, resulting in an operating margin of 19 per cent.

    Chairman and CEO Bernard Arnault said the 2014 results confirm the capacity for LVMH to progress despite economic and currency uncertainty.

    He said the company’s achievement reflected a commitment to excellence, a passion for quality and a capacity to innovate.

    “In 2014, all our Maisons demonstrated outstanding flexibility. By adapting their strategies to global changes and by continuing to evolve, they have shown the creativity and entrepreneurship that drive them forward. In an uncertain economic environment, we can rely on the desirability of our brands and the agility of our teams to further strengthen our leadership in the world of high quality products,” Arnault said.

    The luxury retailer said that despite a climate of economic, currency and geopolitical uncertainties, LVMH is well-equipped to continue its growth momentum across all business groups in 2015.

    “The group will maintain a strategy focused on developing its brands by continuing to build on strong innovation and a constant quest for quality in their products and their distribution.

    “Driven by the agility of its teams, the balance of its different businesses and geographic diversity, LVMH enters 2015 with confidence and has, once again, set an objective of increasing its global leadership position in luxury goods,” the company statement concluded.

  • Singaporean shoppers enthusiastic about Valentine’s Day

    Singaporean shoppers enthusiastic about Valentine’s Day

    Valentine’s Day is a big deal for Indonesians (57 percent), Taiwanese (53 percent) and Singaporeans (45 percent). These three countries top a multi-market poll for being the most expectant to celebrate Valentine’s Day this year.

    In contrast, love is not in the air for Germans (18 percent) and the British (36 percent), who were least likely to celebrate the occasion.

    The Rakuten Shopping Secrets survey was conducted among consumers over seven markets with over 7,000 respondents from United States, United Kingdom, Spain, Germany, Indonesia, Singapore and Taiwan.

    The survey also revealed that the majority of Singaporeans (59 percent) do not expect to receive gifts on Valentine’s Day, but for thosecelebrating the occasion, receiving a hug/kiss (41 percent), a trip or vacation (41 percent), fashion accessories (27 percent), chocolates wine and other food or drink (26 percent) and jewellery (22 percent) ranked highest among what respondents wished to receive.

    And when it comes to choosing shopping as a break-up therapy, Singaporeans came in tops (39 percent), followed closely by their regional counterparts in Indonesia (38 percent) and Taiwan (30 percent).

    For those who hit the stores upon singlehood, fashion and accessories were the items most frequently bought post-breakup.

    More than half of Singaporeans who have gone through a bad breakup or relationship prefer to drown their sorrows by shopping online rather than offline in the one month after a breakup.

    Not feeling like going out and interacting with people (58 percent), wanting more privacy (55 percent and not wanting to let people see that they look depressed (26 percent) were the top three reasons cited.

  • Rakuten begins year-round hiring of engineers

    Rakuten begins year-round hiring of engineers

    Rakuten Inc. recently announced that it would discontinue its new-graduate hiring quota, and will begin to hire new-graduates and mid-career engineers throughout the year.

    Since 2010, the company has been accelerating its global expansion, and by making English the official corporate language, has begun attracting talented engineers from all over the world.

    It has also expanded its autumn hiring of new graduates, building an environment that makes it easier for exchange students and students from overseas to apply.

    To hire engineers that have a diverse set of values, the company believes that limits on the language, age, or experience of applicants, as well as on the time of entry when recruiting are unnecessary.

    Thus, Rakuten decided to change to a year-round hiring system that considers applicants regardless of whether they are new graduates or mid-career.

    The company plans to expand its internship program, so that people who aspire to join the company may get a better feeling for its technological strengths and corporate culture. This year, it said the program will offer over 30 positions in the Development Unit of Rakuten for students from within Japan and overseas.

  • Vietnamese consumer confidence rises in last quarter

    Vietnamese consumer confidence rises in last quarter

    Vietnamese consumer confidence continued to see rapid improvement in the fourth quarter of 2014, according to the latest Consumer Confidence Index released by Nielsen, a global information and measurement company.

    Nielsen said Vietnam had become the ninth most optimistic country globally, with an index score of 106, an increase of four points compared to the previous quarter.

    Vaughan Ryan, managing director of Nielsen Vietnam, said over the last two quarters there was a significant increase in the confidence of consumers in Vietnam.

  • Consumer confidence climbs in Indonesia

    Consumer confidence climbs in Indonesia

    Indonesian consumers grew more optimistic about their economic prospects in January, thanks to the recent fuel price cuts, according to surveys from the central bank and a state-controlled research institute.

    Bank Indonesia’s Consumer Confidence Index, which is based on a sample of 4,600 households in 18 major cities in Indonesia, increased by 3.7 points to 120.2 point in January.

    A level of more than 100 points generally means consumers are optimistic about the country’s economy.

  • Alibaba Group sets up HK foundation for young entrepreneurs

    Alibaba Group sets up HK foundation for young entrepreneurs

    The Alibaba Group has established a HKD1-billion (USD128.9 million) not-for-profit Alibaba Hong Kong Young Entrepreneurs Foundation to support young entrepreneurs in Hong Kong.

    The goal is to help young people start and grow businesses on marketplaces and platforms in the Alibaba ecosystem. Entrepreneurs will have access to financial capital, technical assistance and training.

    The selection and funding process will be managed by a team of professional investment managers and operating advisors who will work closely with these young entrepreneurs in their companies’ early stages.

    Profits generated from these venture investments will be returned to the foundation for re-investment.

    “We hope to create life-changing opportunities so that Hong Kong’s young people have an opportunity to build thriving businesses that will serve as a bridge between Hong Kong and mainland China,” said Jack Ma, Executive Chairman of Alibaba Group.

    In addition, the foundation will also select 200 young people each year from Hong Kong universities to intern at Alibaba Group and other businesses within the Alibaba ecosystem. This will give an opportunity to university graduates to gain first-hand experience working in mainland China.

     

  • Tommy Hilfiger to publish memoir

    Tommy Hilfiger to publish memoir

    Tommy Hilfiger announced recently that he will publish a memoir with Ballantine Books, an imprint of which will chronicle personal stories from his early childhood and formative years, his origins in the fashion industry, and the setbacks, triumphs, and sheer determination that drove him to build a multi-billion dollar global lifestyle brand.

    Publication is scheduled for Fall 2015, coinciding with the 30th anniversary of the Tommy Hilfiger brand.

    Hilfiger, 63, is known for classic, all-American style that melds pop culture and the preppy, East Coast lifestyle. Raised in New York, he opened a small chain of clothing stores in 1969 while still in high school. He launched his namesand fashion label in 1985, and the brand quickly expanded to include womenswear, Hilfiger Denim, kidswear, accessories, fragrance, and home, among other categories.

    In the 1990s, he was one of the first designers to blend fashion and celebrity, sponsoring tours for rock legends like The Rolling Stones and featuring musicians such as Lenny Kravitz, David Bowie and Beyoncé in his iconic advertising campaigns. In 2012, the Council of Fashion Designers of America honored him with the Geoffrey Beene Lifetime Achievement Award.

    “Reflecting on my experiences in the fashion industry over the last 30-plus years has been a wild ride, filled with milestone moments that have defined both my career and personal life,” said Hilfiger. “I always believe the best is yet to come, but so far: it’s been the adventure of a lifetime.”

  • Job ads cue more Apple stores in China

    Job ads cue more Apple stores in China

    Apple Inc, which just became China’s number one smartphone vendor, expects to open stores in another five cities based on advertisements that it placed for retail staff.

    It is hiring staff for its stores in Guangzhou, Shenyang, Tianjin, Nanjing and Dalian, where they currently don’t have outlets, Bloomberg News reported on Friday, citing advertisements posted on Apple’s website.

    Apple has 15 stores in the Chinese mainland and Hong Kong by 2014, and the firm plans to lift that to 25 soon.

  • Multimillion dollar counterfeit goods ring busted

    Multimillion dollar counterfeit goods ring busted

    Hong Kong Customs and police have raided four properties, seizing nearly 4000 fake items in an ongoing clampdown on counterfeit rings in the city.

    The raids occurred in Mong Kok and Tsim Sha Tsui and resulted in the arrests of four men aged 23-47.

    The seized goods have an estimated value of HK$3.37 million (US$434,000) were seized. During an operation, suspected counterfeit goods were found mixed among genuine products in a retail store in Mong Kok. They were sold at the discount price to the genuine products. After further investigation, Customs officers found some more suspected counterfeit goods in a warehouse in Tsuen Wan. A total of 438 suspected counterfeit goods were seized in this case, valued at about $1.17 million. The arrested 47-year-old man has been released on bail pending further investigation.

    Three other clandestine storehouses keeping and selling suspected counterfeit goods were also smashed by Customs during the operations. The enforcement actions there resulted in the seizure of about 3500 items of various kinds of suspected counterfeit goods for sale, including watches, handbags, leather goods and sunglasses, with an estimated value of around $2.2 million. Three men, aged 23 to 28, were arrested.

    The Customs Divisional Commander of Intellectual Property Transnational Investigation Division, Mak Wai-chung, said Customs and police will continue to conduct joint enforcement actions to more effectively combat the sale of counterfeit products. He reminded consumers to shop at retail stores with good reputations or at the official stores of the brands.

    Under the Trade Descriptions Ordinance, any person who sells or possesses for sale any goods with any forged trademark, or applies a false trade description in the course of trade, commits an offence. Upon conviction, offenders are liable to a maximum fine of $500,000 and imprisonment for five years.

  • Isetan Mitsukoshi: ‘This is Japan’

    Isetan Mitsukoshi: ‘This is Japan’

    Isetan Mitsukoshi has adopted a new branding positioning – and promises a new in-store concept which will make its debut in Malaysia.

    In a message to shareholders, CEO Hiroshi Ohnishi says the company has adopted a new corporate message for 2015 ‘This is Japan’, which will lead to a new in-store concept shortly to be launched in Kuala Lumpur’s Lot 10 shopping centre.

    “Since generations past when Mitsukoshi and Isetan operated as kimono merchants, we have always had an eye for quality. From the sense of touch as silk meets the skin, the sound as the obi closes, through to the fragrance and taste of the experience – refining the five senses has always been an essential component of our trade.

    “Under our Japan Senses initiative to date, we have also been able to source the very best of Japan’s culture and fine products and deliver this widely to our valued customers,” Ohnishi explains.

    “From now on, we will build on this product range and place a focus on communication in all its forms including the grace and beauty of Japanese omotenashi to present This is Japan as part of our management strategy and further refine our corporate activities.”

    A new ‘Japan mall’ will open inside the Isetan Kuala Lumpur Lot 10 store as part of the company’s overseas launch of This is Japan.

    He explains of the concept: “In 2015, we intend to provide new value and continue to aim toward realising our group vision of being the world’s foremost retail services group.”

    In other moves, in Japan it will remodel the interior and art floor (5F) and baby and childrenswear floor (6F) of its flagship Isetan Shinjuku Main store this spring.

    “We will also open Isetan Salone select stores in Tokyo Midtown, Harajuku Alta in spring, and Japan Duty Free Ginza on the eighth floor of Ginza Mitsukoshi in autumn.”

    Ohnishi says the company’s goal is to create new value to truly move its customers – “by no means an easy task”.

    “Each and every one of our staff must transform themselves to stay ahead of the changing interests of our customers. Because of this, we position employee training and development as the most important action that we can take toward achieving our group vision, and we are reforming our human resource structures with a focus on how our stylists (salespeople), who work in closest contact with our customers, can provide satisfaction and move our customers through the sales experience.

    “In 2015, we will focus even more closely on transforming our storefronts to satisfy our customers.”

    Of 2014, Ohnishi said price levels rose due to the weaker yen as well as April’s sales tax increase.

    “While we have seen signs of recovery in personal consumption in some areas, lacklustre economic conditions are continuing, mainly in the regions.

    “Our business faced reactionary drop-off after the strong demand leading up to the increase in consumption tax; however, the Isetan Mitsukoshi Group has been warmly supported by our customers, and we have turned the corner toward recovery.

    “Nevertheless, we still expect the economic environment to remain severe in the retail industry, and we must further accelerate our corporate reform in order to continue to grow.”

  • Alibaba arm seeks to use police face scans to open bank accounts

    Alibaba arm seeks to use police face scans to open bank accounts

    Alibaba Group Holding Ltd’s financial arm is seeking regulatory approval to access the Chinese national police’s database so consumers can open online bank accounts with a mug shot.

    The financial arm, which operates the PayPal-like Alipay service, is planning to use the Face++ facial recognition system developed by partner Megvii Inc. The idea is that this would allow consumers to set up accounts without having to physically go to a bank,

    Megvii Chief Executive Officer Yin Qi said in a recent interview.
    “In terms of technology, everything has been sorted,” said Yin, 27, who dropped out of Columbia University’s doctorate program in computer science to co-found Beijing-based Megvii, whose latest round of funding values the company at US$100 million. “We are just waiting for regulators to approve.” The plan helps illustrate how Alibaba is joining the likes of Facebook Inc, Google Inc. and Baidu Inc. in embracing biometric technologies and artificial intelligence. Megvii’s application uses facial scans held in a Ministry of Public Security database drawn from legal identification files on about 1.3 billion Chinese.

  • The biggest threat to luxury brands’ rapid growth

    The biggest threat to luxury brands’ rapid growth

    The grass isn’t always greener on the other side.

    After years of fuelling the growth of luxury labels, there are signs that the global high-end consumer is starting to cool – placing a renewed emphasis on the importance of the United States and its affluent shoppers.

    According to a recent report by KeyBanc analyst Edward Yruma, weakness in the global economy, a strong US dollar and ongoing geopolitical issues are contributing to a slowdown among consumers who live overseas.