Category: Telecom

Retail News Asia is committed to providing both local and global retailers with the latest Telecom & Telco news throughout the Asian market. This on a daily base.

  • True Move told to consider compensation over data leak

    True Move told to consider compensation over data leak

    Thai telecoms regulator NBTC has instructed mobile operator True Move H to assess the impact of its recent personal data leak and offer compensation to any affected customers.

    The regulator also plans to conduct a formal investigation into the incident and consider imposing punishments, and issue a letter demanding that mobile operators take appropriate steps to prevent similar breaches in the future.

    A security researcher recently revealed that the identity documents of up to 45,736 customers of True subsidiary iTrueMart had been exposed by being stored in a publicly-accessible Amazon S3 data bucket. The company also took more than a month to finally make the cache of files private.

    Researcher Niall Merrigan discovered the cache by scanning certificate transparency logs created when someone creates a new security certificate.

    Yet True Move H and parent True Corp are continuing to characterize the action as a data breach. A True Corp executive told that the company is considering taking legal action for hacking the data from the system, stating that he used “special tools to access data which he has no right to get into.”

    But a cloud expert noted that because the default setting for the AWS S3 service is private, True had to have intentionally set the data to public.

  • ISPs can help usher in single digital economy in ASEAN

    ISPs can help usher in single digital economy in ASEAN

    The Huawei Southern Pacific ISP Summit 2018 saw over 150 analysts and key industry players converge to discuss how the ISP industry can speed up digital transformation and promote a single digital economy in ASEAN.

    Randy Roberts, Research Director at IDC, shared in his keynote speech, entitled “Regional ASEAN ICT Development – Towards a Single Unified Digital Economy”, that businesses in Asia Pacific have made progress in advancing digital maturity.

    Most businesses are still in the “Digital Explorer” stage, where digitally enabled customer experiences and products are inconsistent and poorly integrated. However, signs of a potential rise in the number of enterprises embarking on digital transformation signal an opportunity for key players in the region.

    Collectively, ASEAN is the sixth largest economy in the world. Its rapidly growing digital economy generates about $150 billion in revenue annually. According to a recent study, the region has the potential to generate an additional $1 trillion in combined GDP by 2025 with a robust digital agenda. In ASEAN, the amount of cross-border bandwidth that is used has grown 45 times larger from 2005 to 2016. It is projected to increase by an additional nine times by 2021 as flows of information, searches, communication, video, transactions, and intra-company traffic continue to surge.

    The digital integration of ASEAN will promote rapid growth of the digital economy, including safe and smart city solutions, to stimulate economic development and inform social intelligence. As ASEAN sets the stage for a single digital economy to harness its full economic potential, it is crucial for key players within the ICT sector to collaborate and contribute to the robust infrastructure necessary to accelerate ASEAN’s growth.

    “Technological innovation and an open ecosystem are critical to the success of digital initiatives,” commented Daniel Zhou, president for South Pacific at Huawei’s Enterprise Business Group.

    “As ASEAN sets the foundation for a unified digital economy, close collaboration between key industry players are key to ensure a solid foundation for a thriving digital economy. Huawei is committed to improving the region and working with our partners for a better connected future.”

  • Digi adds Sage solutions to Digi Business Hub

    Digi adds Sage solutions to Digi Business Hub

    Malaysia’s Digi Telecommunications has teamed up with cloud management business solutions provider Sage to add a number of new services to the operator’s newly-launched Digi Business Hub.

    Under the agreement, Sage will offer solutions including its Sage Accounting, Sage UBS accounting and billing software and Sage Easy Pay payment software at a 20% discount to Digi customers.

    The Digi Business Hub B2B platform, which soft-launched earlier this month, provides one-stop access to exclusive offers covering a range of point of sale, human resources, marketing, accounting, payroll and office supply services from Digi’s own digital solutions and those of partner companies.

    Solutions include internet leased lines, fixed telephone and mobile roaming services, a guest Wi-Fi system, e-commerce store building solutions and procurement and web hosting solutions.

    The hub also offers access to a range of IoT based services, including a device accepting credit and deibt card payments, a fleet management solution and M2M services.

    The Digi Business Hub is exclusively available for Digi business customers. Digi has revealed plans to add new solutions partners every quarter.

  • GTT opens new PoP in Japan

    GTT opens new PoP in Japan

    US-based cloud networking provider GTT Communications has launched a new PoP in Osaka Japan as part of an expansion of its global Tier 1 network.

    The company has also opened four new PoPs in the US – in Charlotte, Kansas City, St. Louis and Reno – and one in Calgary in Canada.

    GTT’s network now includes more than 300 PoPs across six continents. The operator also announced in February that it plans to acquire European fiber network operator Interoute for around €1.9 billion ($2.7 billion), adding an additional 400 PoPs to its network.

    The Interoute network includes over 67,000 km of lit fiber, 25 physical or virtual data centers, 31 colocation centers and connections to 195 additional third party data centers across Europe.

    “GTT will continue to expand our network globally as we deliver on our purpose of connecting people across organizations, around the world and to every application in the cloud,” GTT president and CEO Rick Calder said.

  • Huawei appears to give up on the US market

    Huawei appears to give up on the US market

    Huawei appears to have largely given up on the US market. The company has reportedly laid off a chunk of its top US officials including William Plummer—actions that preceded a vote by the FCC yesterday to withhold federal money from equipment suppliers “that raise national security concerns,” according to the agency.

    Huawei last week laid off five American employees including Plummer, who had served for years as Huawei’s top representative in the US market in Washington and at various industry and media events.

    Further, this this week at a Huawei analyst event in China, the company’s deputy chairman Eric Xu essentially acknowledged that Huawei has been largely blocked from the US market, noting that “with some things, when you let them go, you actually feel more at ease.”

    It’s worth noting, though, that Huawei continues to move forward as the world’s largest supplier of network equipment. During its event this week, the company announced its 5G-oriented SingleRAN Pro solution that supports 2G, 3G, 4G and 5G, and the company also said its first 5G smartphone will be released in the third quarter of next year. Interestingly, though, the company’s management also sought to lighten the focus on 5G: “If you look across our entire portfolio, 5G is just one product,” Huawei’s Eric Xu said. “It’s just a natural evolution of the technology from 2G to 3G to 4G, and now we’re going to have 5G, but you don’t have a fundamental difference between 5G and 4G.”

    Huawei’s apparent final withdrawal from the US market is noteworthy considering the rising momentum against the company. Huawei and ZTE were singled out in a 2012 government report warning that equipment from the two Chinese companies could be used by the Chinese government for espionage. More recently, both AT&T and Verizon reportedly dropped plans to sell smartphones from Huawei, and the FCC embarked on a proposal to tacitly block any network operator—big and small—from using Universal Service Funds to purchase equipment from companies that pose a security threat.

    Indeed, that last issue was brought to a vote today during the FCC’s monthly open meeting, and the five-member commission voted unanimously to move forward with the action. The agency said it will also consider how best to implement the proposal, what types of equipment and services should be covered by the proposed rule, and “how the FCC should identify, and how USF recipients can learn, which suppliers are covered by the proposed rule.”

    Indeed, the FCC’s notice goes slightly beyond its initial scope to include potential additional threats: “The Notice now explores a broader set of options for remedying any threats that we identify,” explained Commissioner Brandan Carr in a statement. “For instance, we now ask about more than just USF-funded equipment. And the Notice now tees up additional remedies from testing regimes (which have been employed by some of our closest allies) to actions related to the removal or prospective deployment of equipment.”

    For example, Commissioner Jessica Rosenworcel pointed to recent reports that foreign powers are using “Stingrays” to eavesdrop on cell phone communications in Washington, DC. “These surveillance tools can transform cell phones into real-time tracking devices by mimicking legitimate cell towers and some may even have the technical capability to record the content of calls,” Rosenworcel said in her own statement. “If these reports are true, someone needs to explain how foreign actors are transmitting over our airwaves without approval from this agency. Someone also needs to explain whether the devices being used have been certified by the FCC. The security of our communications is at stake right here, right now in Washington and this agency owes the public more than silence.”

    The FCC’s vote on the issue generated both cheers and criticism.

    “Many small carriers serve the most costly, remote and hard-to-reach areas, and provide low-income Americans with affordable device options,” said CCA President and CEO Steven Berry in a statement. “Any proposed solution should be cognizant of significant economic hardships on many operators, but also, and perhaps most concerningly, must consider rural and low-income consumers’ choice of viable, affordable devices, in an already very limited market. The government’s actions have injected uncertainty at a time when carriers need stability, and CCA fears this will impact the United States’ efforts to bring wireless broadband services to rural areas and win the global race to 5G.”

    “NTCA continues to evaluate the extent to which proposals and questions in the notice might affect member operations,” noted NTCA CEO Shirley Bloomfield in a statement. “NTCA is hopeful that this process will identify with precision any concerns about security of the nation’s networks and seek to address them thoughtfully and appropriately.”

    “Any effective solution will require close partnership with all parts of the broader technology sector, as well as government agencies that have the necessary deep expertise and experience to evaluate national security risks associated with particular vendors, equipment and services,” said USTelecom President and CEO Jonathan Spalter in a statement. “If the Commission prevents the use of universal service support for purchases of communications equipment from vendors deemed to pose a national security threat, rural carriers will continue to benefit from a competitive marketplace for equipment that includes a number of trusted suppliers.

    And Cinnamon Rogers, TIA’s Senior Vice President of Government Affairs, said in a statement: “TIA takes supply chain security very seriously and supports the Commission’s efforts to address concerns regarding specific vendors. However, we also appreciate the Commission’s recognition that addressing security concerns requires cooperation across the federal government in partnership with industry. We look forward to working with the Commission on these issues.”

  • Operators shift IT spend to IT services and software

    Operators shift IT spend to IT services and software

    The 4Q17 Telecom Infrastructure Services Benchmark report by Technology Business Research (TBR) revealed that the spending shift by operators towards offerings from IT services‐ and software‐centric companies may spell bad news for equipment vendors. The spend coincides with an industry that itself is following the global digital transformation movement.

    TBR Telecom senior analyst Chris Antlitz noted that operator spend on digital‐related initiatives will accelerate over the next few years. “IT services companies will continue to garner a disproportionate share of digital‐related, software‐centric business from operators as their competencies and capabilities align with what operators need to pursue digital transformation,” he added.

    Lower RAN (radio access network) volumes globally significantly impacted most RAN vendors’ telecom infrastructure services (TIS) revenue throughout 2017. TBR’s research suggests the global RAN market peaked in 2015 with product-attached services revenue now tapering off as payments are fully recognized. RAN vendors are responding to this headwind by diversifying into other areas, such as the IT domain, and are concurrently restructuring their network deployment businesses to profitably align with the new demand level.

    The global RAN market is likely to bottom out in 2019 and then return to growth in 2020 as 5G deployments ramp up. Until then, operators are likely to continue to shift spend from RAN and RAN‐related services to other business areas.

    Huawei spokesperson noted this trend towards IT, software and services, which forced the company to also make a course correction. “We have been actively investing in and developing these capabilities for some time. In addition, we have built an active global ecosystem of industry partners to support this industry shift, and count many of the world’s leading IT and software providers among our strategic partners today.”

    It is a similar comment from long time equipment vendor Nokia. Danial Mausoof, head of Strategic Marketing for Asia Pacific and Japan, commented that Nokia has taken steps to help the industry address this.

    “As an example, we are working on a common software foundation (CSF) which allows for a scalable library of common components and this gives us greater speed and flexibility by using pre-integrated blueprints to address the customer’s needs. In addition, we have identified key enterprise verticals such as energy and public sector transportation where we are able to leverage our extensive solution offerings to help industry players accelerate their digital transformation journeys,” he added.

    Not just operators

    “We do see the trend and it is not only happening to operators but many large enterprises as well. Apart from the cloud security and cloud infrastructure are more mature so that buying services on the cloud than the actual equipment on-site is more viable, said Linda Hui, managing director of Ruckus Hong Kong and Taiwan.

    “Secondly, many enterprises find that the technology has moved very fast, hence, before they can amortize the equipment, they need to upgrade their infrastructure to cope with the existing traffic, hence, it will be easier for them to just subscribe the service.”

  • PLDT aims for instant provisioning of WAN with Zenlayer solution

    PLDT aims for instant provisioning of WAN with Zenlayer solution

    In the digital era, competitive advantage is not just a matter of being able to connect to the world. It is about creating a scalable business-friendly environment that connects enterprises to anywhere in the world.

    Responding to this opportunity, Philippine operator PLDT confirmed it has signed on with software-defined network vendor Zenlayer to offer software-defined wide area network (SD-WAN) technology to global enterprises by Q2 of 2018.

    SD-WAN interconnects enterprise networks, data centers, and clouds with each other, enabling customers to be agile despite geographical distances via a powerful and secure cloud platform.

    The operator said the goal is to be able to deliver instant provisioning of dedicated wide area networks that provide reliability and ultra-low latency to the Southeast Asian market.

    Jojo Gendrano, VP & Head of PLDT Enterprise Core Business Solutions, said the partnership is in line with the company’s goal of offering its customers a dynamic bandwidth solution that allows them to connect and sync applications and workloads with other global offices and data centers.

    “There has been a huge demand for international inter-office and inter-cloud connectivity, and this partnership has allowed us to further broaden our capacity to fill that need. Enterprises need to be strategic, agile, and adaptive to achieve business resiliency, and we can provide the necessary tools to get them there,” he added.

  • Huawei completes 5G NSA core network test

    Huawei completes 5G NSA core network test

    Huawei said it has become the first vendor to pass China’s 5G Non-Standalone (NSA) core network test, which constitutes an important part of the country’s 5G R&D trials for operators that hope to deploy 5G commercial networks early and quickly.

    The test, which covers key core network technologies and service processes, was part of the third phase trial organized by the IMT-2020 Promotion Group and conducted at the Beijing lab of the China Academy of Information and Communications Technology (CAICT).

    The test is based on the commercial 5G core network solution released by Huawei at the Mobile World Congress 2018. Technologies tested include: gateway selection in control and user plane separation (CUPS) architecture, 5G ultra-high bandwidth, dual-connection to LTE and new radio (NR), independent billing for 5G NR, and terminal access management.

    The key service processes include: terminal registration, service requests, mobility management, and session management.

    China’s three major carriers – China Mobile, China Telecom and China Unicom – as well as the network technology workgroup of the CAICT were involved in the network test, Huawei said.

    As of year-end 2017, Huawei had built 15 pre-commercial 5G core sites around the globe.

  • True customers’ identity records exposed in data leak

    True customers’ identity records exposed in data leak

    Thailand’s True Corp has fixed a data leak involving the exposure of identity records on up to around 45,000 of its customers.

    Security researcher Niall Merrigan discovered personal data on customers of True Corp’s e-commerce subsidiary iTrueMart (now WeMall) stored in a public-facing Amazon S3 bucket in March.

    The 32GB data cache included 45,736 files, consisting mainly of JPG and PDF scans of identity documents including scanned ID cards, drivers licenses and possibly passports.

    In a blog post, Merrigan said he informed True Corp’s mobile unit True Move H about the breach on March 10, but the company took no action until he went to the media in early April. The files were finally made private on April 12.

    Merrigan indicated that True Corp seems to be misrepresenting the incident as a hack, but there was no security on the data bucket and anybody could have found and downloaded all the files.

    Telecoms regulator NBTC is investigating the incident, and may impose penalties on True Corp for exposing customer information. The stored identity records may have been collected as part of the Thai government’s mandatory SIM registration scheme, which has already been a target of identity thieves and has been opposed by privacy advocates.

  • Vodafone New Zealand accused of misleading conduct

    Vodafone New Zealand accused of misleading conduct

    New Zealand’s Commerce Commission has filed 27 charges against Vodafone New Zealand, accusing the operator of engaging in false and misleading conduct with its FibreX hybrid fibre coaxial (HFC) service.

    The charges filed in the Auckland District Court allege that Vodafone NZ has been misleading customers since October 2016 by using the name FibreX in advertising and marketing.

    The Commerce Commission alleges that by using the name FibreX Vodafone mislead customers into thinking that FibreX is a full fiber to the home service comparable to the services delivered over the state-subsidized Ultrafast Broadband (UFB) network.

    Vodafone NZ has announced it will defend the charges in court, and insisted it has been clear in its communications throughout the life of the service.

    New Zealand’s Advertising Standards Authority has already ruled that the company’s advertising of FibreX has not been misleading, and noted that customers are more interested in the speed their broadband service can provide than the technology behind it.

    “The single biggest pain point our customers are facing is fiber installation delays by local fibre companies, and FibreX offers an alternative for customers who want to avoid these delays while enjoying the benefits of ultra-fast broadband,” the company said in a statementhttps://news.vodafone.co.nz/article/vodafone-defend-fibrex-charges

    “For consumers wanting broadband services at the highest available speeds, FibreX represents an extremely competitive option. We are proud of being able to offer this over our own network and this is why we will stand up to the charges.”

  • Malaysia 4G service performance below global average

    Malaysia 4G service performance below global average

    The race for LTE dominance in Malaysia is still in its infancy as operators scramble to deliver consistent quality of service nationwide.

    Statista data points to smartphone penetration in Malaysia of 62.8% in 2017 with a forecast of 68.46% by 2022. Adoption is fueled by nationwide mobile connectivity with usage in areas such as mobile shopping, social media and general internet surfing according to market research firm GfK.

    “Shopping apps, especially, are also gaining popularity, paving the path for mobile payments. More consumers today are contributing to the growth of mobile commerce (m-commerce) in Malaysia, making payments through their mobile devices for retail items, airline tickets, and services such as Grab and Uber,” observed Stanley Kee, Managing Director for Southeast Asia, GfK.

    According to the EY report “Decoding the Malaysian digital DNA: from smart to savvy” 78% of surveyed Malaysians use of the technology has improved their communication with friends and family, albeit at the expense of sleep (25%).

    As more consumers turn to their smartphones to research new products or services (83%) or make purchases online rather than in person (38%), experience and speed will trump convenience as a metric for selecting the best service provider. That said, price remains an important factor in Malaysian buying psyche.

    With more operators defaulting to LTE or 4G as the solution to consumer’s appetite for connectivity, OpenSignal published a comparative study of the performance of the mobile operators in the country.

    Four years since Maxis launched the first LTE service in Klang Valley (January 2013), five operators now claim to offer 4G service although OpenSignal reported only two operators as having LTE availability scores higher than 75%. 4G services aren’t yet ubiquitous, but they’re getting there.

    “Yes held onto our 4G availability award with a score of 92.5%, but Unifi Mobile (the new brand name for Telekom Malaysia’s Webe) and Celcom demonstrated the biggest growth spurts in our availability results. Unifi’s 4G availability increased by 10 percentage points in six months, while Celcom’s score increased by more than 7 percentage points,” said Kevin Fitchard, Open Signal lead analyst.

    Maxis has extended its lead in 4G speed metric, averaging LTE downloads to 24.4Mbps. Celcom came in second with a 16.3Mbps LTE download average. But Malaysia’s other operators fell short of the global 4G average of 16.9Mbps. U Mobile and Unifi in particular are struggling to boost LTE speeds. Both scored below 10Mbps in OpenSignal test.

    Asked about the growing interest among operators for 5G service Fitchard took a pragmatic view saying: “Countries that are still building out their 4G networks and services like Malaysia will likely be occupied with that task for the next several years. But today 5G isn’t really an option for any operator globally, so everyone has to wait,” he concluded.

  • Siemens building global SD-WAN network

    Siemens building global SD-WAN network

    Global electronics and electrical engineering company Siemens has engaged Orange Business Services to deploy a global “Siemens Digitalization Network” (SDN) built on an SD-WAN infrastructure, connecting 1,500 sites in 94 countries.

    The increased performance of its communications infrastructure will enable Siemens to take full advantage of further digitalization to improve its Industry 4.0 processes.

    Under this new six-year contract worth €240 million ($295.9 million), Orange Business Services will migrate Siemens’ entire global infrastructure to an SD-WAN network which will connect cloud applications as well as IoT devices.

    Consolidating network design and maintenance with one single provider will further reduce complexity and strengthen application performance and agility.

    “As a globally operating company with subsidiaries and divisions all over the world, we need a reliable and flexible communication network that is a critical business enabler and can evolve with our growing business,” Siemens head of IT infrastructure portfolio and strategy Frederik Janssen said.

    “We chose Orange Business Services because we see it as a prime partner with the ability to deliver seamless worldwide SD-WAN coverage with the highest degree of security standards – especially to protect against threats from the internet, quality of service, local support and an attractive price-performance ratio. We were also impressed by the flexibility and the service level Orange Business Services has been providing as a trusted partner to Siemens over the past several years.”

    Demands on the Siemens WAN have increased with virtual teams and teleworkers collaborating on global projects. Orange Business Services can meet Siemens’ needs by combining SD-WAN technology with cloud- and web-based services and solutions.

    With a single-point-of-contact service desk and local presence in 166 countries, Orange Business Services provides Siemens with managed network services in the 94 countries in which it operates. This builds on the long-standing cooperation and governance established throughout Siemens’ worldwide divisions and the headquarters in Munich.

  • KDDI sets up fund to boost 5G capabilities

    KDDI sets up fund to boost 5G capabilities

    Japan’s KDDI has teamed up with venture capital firm Global Brian to establish a new fund to support startups which can boost the operator’s capabilities in 5G and other technologies.

    The Japanese telco plans to invest 20 billion yen ($186 million) over the next five years via KDDI Open Innovation Fund 3 (KOIF3) in startups in areas such as AI, IoT and big data, which KDDI says will grow ever more crucial in the 5G era.

    The new fund will operate for 10 years and be managed by Global Brian, targeting startups “that hold promise for generating synergy with KDDI group companies in the coming 5G era,” KDDI says.

    The formation of the new fund, KDDI adds, is “in anticipation of the changes that will be brought about as 5G technology comes into widespread use”.

    KDDI and its group companies will use their networks, experience and knowledge to seek out promising venture firms in fields such as AI and IoT, the operator said, adding that there are already three programs being launched around AI, IoT and data marketing technologies.

    “The investment programs will also make it possible not just for KDDI but also for its group companies to proactively undertake joint development efforts with venture firms,” KDDI noted.

  • Zoomlion using Cloudera to boost big data platform

    Zoomlion using Cloudera to boost big data platform

    Chinese construction machinery and sanitation equipment manufacturer Zoomlion has adopted machine learning and analytics company Cloudera’s platform to serve its growing big data demands.

    Zoomlion will use Cloudera Enterprise to offer data management and analytics services to customers in over 100 countries across six continents.

    Zoomlion’s big data platform collects and processes a wide variety of data from three main sources, including internet of things data including real-time working conditions and location information of more than 120,000 high-tech, industrial and agricultural machines.

    The platform also collects internal core business system data from enterprise resource planning, customer relationship management and financial systems, as well as data collected from external sources including official websites, social media channels and data purchased and exchanged with third parties.

    The platform is able to continuously analyze equipment operations, detect potential failures, provide fault warnings, and generate operational statistics whilst creating new revenue streams and enhancement capabilities.

    In addition, Zoomlion uses the platform to help customers to optimize their own operational management capabilities, reducing operating cost and improving efficiency of equipment management.

    “We chose Cloudera to upgrade our data and analytics infrastructure and enhance our competitiveness. Cloudera’s modern platform helps us manage and analyze data more effectively, enabling us to drive down costs and improve asset performance,” Zoomlion Heavy Industry Science and Technology big data department director Zhou Zhi Zhong said.

    “We are empowered to create more value for our customers, innovate with new products and services and create new revenue streams for our business.”

  • HKBN launches roaming-focused mobile plan

    HKBN launches roaming-focused mobile plan

    Hong Kong Broadband Network (HKBN) and free to air TV broadcaster Television Broadcasts Limited (TVB) have launched a new joint mobile service plan offering a shared data allocation for customers roaming internationally.

    The new plan includes a free Global Phone, an Android-based smartphone that uses CloudSIM technology to provide mobile network service across more than 60 countries and territories.

    The Global Phone also supports dual SIM technology to allow local mobile network service to be activated by inserting a local SIM into the device.

    Customers will receive 5GB of monthly global data usage, as well as between 3GB and 12GB of local data depending on plan tier. Prices start at HK$198 ($25.22) per month.

    New customers porting their mobile number from any other operator will be granted 2GB of bonus data on the base 3GB plan, and existing HKBN broadband, home phone or mobile service customers registering the plan will be provided a HK$58 monthly discount.

    Via the partnership with TVB, the Global Phone will come pre-loaded with a 24-month subscription to TVB’s MyTV SUPER App as well as its TVB Anywhere App for use in mainland China and other overseas markets.

    “Today, many Hong Kongers and companies are still paying a lot for roaming. We’re determined to put an end to the era of exorbitant roaming charges, so that Hong Kongers can enjoy high-speed, high-quality mobile data services at great prices, at home and abroad,” HKBN CEO William Yeung said.