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Tag: DHL

  • DHL, Huawei enter ambitious automation partnership

    DHL, Huawei enter ambitious automation partnership

    Deutsche Post DHL Group and Chinese technology conglomerate Huawei Technologies are collaborating on a range of supply chain services for customers using “industrial-grade internet-of-things hardware and infrastructure.”

    The internet of things (IoT) refers to physical devices, such as vehicles, buildings and other items, that are embedded with electronics, software, sensors, actuators and network connectivity that can communicate with each other. That shared information is then utilized to automate and streamline processes. For example, sensors in refrigerators can read bar codes of products and make sure the milk is fresh and the beer is adequately stocked.

    Deutsche Post DHL estimates that the IoT could generate up to US$1.9 trillion in additional value for the global logistics industry by 2025. The logistics company sees the new technology as a way for operators to “better monitor and optimize their supply chain processes with low-cost networked sensors and devices.”

    Under the MOU, Huawei and Deutsche Post DHL Group will collaborate on developing cellular-based IoT technology. The projects will tackle ways to connect numerous devices across long distances with minimal power consumption. Connected devices will share data and to increase visibility in warehousing operations, freight transportation, and last-mile delivery.

    The agreement assigns Huawei’s connectivity experts and network infrastructure accessible to Deutsche Post DHL Group’s automation projects in warehousing, freight and last-mile delivery services.

    “Spending on connected logistics solutions is expected to more than double between now and 2020, and many logistics providers, including Deutsche Post DHL Group, have already begun to explore internet of things applications in their supply chains, including everything from enhanced asset tracking to driverless delivery vehicles,” said Markus Voss, COO and CIO of DHL Supply Chain.

    DHL has already opened its €90 million Advanced Regional Center in Singapore in 2016, featuring almost-entirely automated picking and storing infrastructure that the company says is 20 percent more efficiently than its human equivalent.

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  • DHL eCommerce launches Fulfillment Center in Sydney

    DHL eCommerce launches Fulfillment Center in Sydney

    The Fulfillment Center will provide overseas merchants with fast, flexible shipping that integrates inbound freight, inventory, and last mile delivery in a single consolidated service.

    DHL eCommerce, a division of the world’s leading logistics company, Deutsche Post DHL Group, announced the launch of its Fulfillment Center in Sydney, Australia to support booming demand for overseas goods amongst Australia’s online shoppers. International brands and retailers are now able to reach out to the rapidly growing Australia market.

    “Australian shoppers are the second-most likely in the world to buy online from overseas merchants, and the significance of their purchasing power will only increase as cross-border e-commerce grows at an average of 29 percent per year until 2020,” said Damien Sheehan, managing director Australia, DHL eCommerce. “Online retailers need to overcome the traditional problems associated with overseas expansion – finding new suppliers in each market, delivering shipments within days not weeks, and keeping costs in check – if they want to stay competitive in this borderless future.”

    Adding, “The launch of our Australian Fulfillment Center gives our customers immediate access to one of the world’s most mature and fastest growing e-commerce markets, with the scalability and quality needed to reach Australia’s highly savvy online shoppers.”

    The Fulfillment Center will provide overseas merchants with fast, flexible shipping that integrates inbound freight, inventory, and last mile delivery in a single consolidated service. The center also operates using the same service level agreements, management platforms, and customer support as all other parts of DHL eCommerce’s global Fulfillment network, allowing existing customers to expand their sales into Australia with minimal onboarding time and hassle.

    “E-commerce has gone borderless, and order fulfilment needs to do the same,” says Charles Brewer, CEO DHL eCommerce. “Our Australian facility adds another node to our standardized global network of Fulfillment Centers located in US, Mexico, India, Hong Kong and Central Europe, eliminating the need for e-commerce merchants to hunt for new logistics partners as they look to expand their global reach.”

    The center’s design accommodates front-end integration with a range of popular marketplace and web-shop platforms, as well as multichannel order management and last-mile solutions for immediate and highly-accurate deliveries all across Australia. All of the center’s services operate on a pay-per-use model with no capital spend or fixed costs.

    “The value of Australian e-commerce sales is expected to grow by nearly 50 percent between now and 2020, making cost-effectiveness and scalability the critical issues for online retailers in the country,” said Malcolm Monteiro, CEO Asia Pacific, DHL eCommerce. “Whether it’s extending into new channels, offering more delivery options, or simply increasing inventory and warehouse capacity, global brands need fulfilment solutions that can adapt to their needs without requiring hands-on intervention every time a change occurs.”

    Concluding, “Global e-tailers can access our latest fulfillment center for simplified nationwide inventory and last-mile delivery and also as part of a rapid and painless global expansion.”

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  • PGEON delivers eCommerce orders to convenience stores

    PGEON delivers eCommerce orders to convenience stores

    Malaysian eCommerce customers have a new last-mile delivery service, PGEON, which lets them pick up their parcels at any MyNews.com convenience store.

    PGEON is a partnership between eCommerce delivery service EasyParcel and MyNews.com owner Bison Consolidated, which started out as a print media retailer. There are 320 MyNews.com outlets throughout Malaysia.

    Pgeon delivery. 1

    EasyParcel co-founder/CEO Clarence Leong says the need to deliver items quickly – ”on time” or “same-day delivery” – was the main reason for EasyParcel to initiate the partnership with MyNews.com.

    “We want to enable the mailing of their parcels with minimum stress or worries, allowing more flexibility for consumers to manage their deliveries,” says Leong. “More often than not, consumers are not home to receive deliveries.”

    PGEON is also a win-win for both courier companies and postal service users. Couriers do not need to go to individual doors to collect or deliver parcels, instead visiting only the designated MyNews.com outlet. This also ensures customer privacy.

    Pgeon delivery

    EasyParcel was launched by Exabytes in 2014 as Malaysia’s first integrated logistics service platform connecting logistics and shipping suppliers such as Airpax, DHL, Nationwide, Poslaju and Skynet to businesses and consumers.

    “Logistics plays a huge part in eCommerce,” says Leong. “It can be the defining factor for success for eCommerce companies.”

    Bison executive director/CEO Dang Tai Luk says the company is looking at opening 70 outlets in Malaysia by the end of this financial year. “A parcels pick-up and drop-off service will be a great addition to our outlets, as the eCommerce industry is growing in Malaysia.”

  • DHL Supply Chain appoints Jerome Gillet as CEO of its new Singapore cluster

    DHL Supply Chain appoints Jerome Gillet as CEO of its new Singapore cluster

    DHL Supply Chain, which is involved in contract logistics solutions, has named Jerome Gillet as CEO of the new Singapore cluster which includes Singapore, Malaysia, and the Philippines.

    In this role, Gillet will continue to report to DHL Supply Chain Asia Pacific CEO Terry Ryan, while remaining as a member of the regional board.

    The appointment will bring synergy for the three markets and drive new growth for the region.

    The DHL Supply Chain businesses locally will continue to be led by the respective country heads – Jason Goh, managing director, DHL Supply Chain Singapore; Mike Davies, managing director, DHL Supply Chain Malaysia; and Suzie Mitchell, managing director, DHL Supply Chain Philippines — who now report to Gillet.

    “We see tremendous opportunity in Singapore, Malaysia and the Philippines to grow our business with even more focus on greater service quality in the markets. Jerome has repeatedly demonstrated his commitment to customer needs, and, in a changing economic climate, he is well placed to help customers deliver greater value from their supply chains,” said.

    “An innovator and strategic leader, Jerome is well suited to lead the next stage of growth transformation in our Singapore cluster. With his track record of delivering accelerated growth and building strong customer relationships, I am confident he will drive this new cluster in achieving high and sustainable growth.”

    “I am looking forward to accelerating growth in the newly formed cluster with a strong focus on quality, innovation and customer centricity,” said Gillet.

    Gillet’s career in logistics spans over 20 years (the last 17 years in the Asia Pacific) and includes roles in general management, operations and business development. His last appointment as chief customer officer (CCO) of DHL Supply Chain Asia Pacific saw him turn Asia Pacific into the fastest-growing region worldwide within DHL Supply Chain.

    The growth was driven by his business development efforts in key sectors such as Consumer & Retail, Technology and Life Sciences.

    Prior to his role as the CCO, Gillet was the vice president of Consumer sector for Asia Pacific, and increased annual new business gains by over 200% between 2008 and 2014.

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  • DHL eCommerce has launched its fulfillment centre in Sydney

    DHL eCommerce has launched its fulfillment centre in Sydney

    “E-commerce has gone borderless, and order fulfillment needs to do the same,” said Charles Brewer, CEO of DHL eCommerce. “Our Australian facility adds another node to our standardized global network of fulfillment centres located in the US, Mexico, India, Hong Kong and Central Europe, eliminating the need for e-commerce merchants to hunt for new logistics partners as they look to expand their global reach.”

    According to DHL, the new facility integrates inbound freight, inventory and last-mile delivery into a single consolidated service, operating under the same service level agreements, management platforms and customer support as the rest of the DHL eCommerce fulfillment network. All services will be offered on a pay-per-use basis.

    “Australian shoppers are the second-most likely in the world to buy online from overseas merchants, and the significance of their purchasing power will only increase as cross-border e-commerce grows at an average of 29% per year until 2020,” said Damien Sheehan, managing director of Australia at DHL eCommerce. “Online retailers need to overcome the traditional problems associated with overseas expansion — finding new suppliers in each market, delivering shipments within days not weeks, and keeping costs in check — if they want to stay competitive in this borderless future. The launch of our Australian fulfillment centre gives our customers immediate access to one of the world’s most mature and fastest-growing e-commerce markets, with the scalability and quality needed to reach Australia’s highly savvy online shoppers.”

    Malcolm Monteiro, CEO of Asia Pacific at DHL eCommerce, said that cost-effectiveness and scalability are the most critical issues for online retailers in Australia because the value of the country’s e-commerce sales is expected to grow by almost 50% between now and 2020.

    “Whether it’s extending into new channels, offering more delivery options, or simply increasing inventory and warehouse capacity, global brands need fulfillment solutions that can adapt to their needs without requiring hands-on intervention every time a change occurs,” he said. “Global e-tailers can access our latest fulfillment centre for simplified nationwide inventory and last-mile delivery and also as part of a rapid and painless global expansion.”

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  • Electrolux names DHL as top logistics partner after 13 years of outstanding services

    Electrolux names DHL as top logistics partner after 13 years of outstanding services

    When assessing its relationship with DHL, Electrolux found 13 years of excellent service, competitive costs, and a willingness to go beyond the call of duty in even the most urgent logistics emergencies.

    Those factors led to Electrolux naming DHL Global Forwarding as its Global Logistics Supplier of the Year – making the leading international provider of air, sea and road freight services the first ever third party logistics provider to receive the award, now in its 4th year. DHL Global Forwarding supplies every Electrolux business sector worldwide with a range of services including Less-than-Container Load (LCL) ocean freight, air freight, customs brokerage, and freight consolidation.

    “DHL has truly distinguished themselves in supporting Electrolux’s global growth, bringing not only exceptional service quality but a true spirit of collaboration to our supply chain operations in more than 45 countries for 13 years running,” said Bjorn Vang Jensen, VP of Global Logistics, Electrolux. “The breadth and flexibility of the forwarding network under DHL have helped us maintain consistent and cost-effective shipping all over the world, and have also helped us manage through numerous logistics-related crisis situations over the years.”

    “DHL has proven its commitment through all seasons, no matter how complex or urgent the logistics situations we may face: this award highlights the immense value they have delivered for Electrolux over more than a decade of service.”

    The emergency shipments undertaken by DHL Global Forwarding have helped Electrolux maintain continuous production in even the most pressing of circumstances, ranging from major sales events to sudden changes in government regulation standards. Apart from standard air, ocean, and multimodal freight, Electrolux also uses LCL services from DHL Global Forwarding to deliver special high-value cargo in a cost-effective manner, including made-to-measure kitchen appliances and other bespoke orders.

    “Coordinating the numerous parts, part sizes, and supplier locations involved in the home appliance manufacturing process is no mean feat,” said Kelvin Leung, CEO, DHL Global Forwarding Asia Pacific. “We have been extremely privileged to work with Electrolux across its entire supply chain, combining fast and cost-effective services with customs clearance, order consolidation, and even last-mile solutions to make the entire process as smooth and durable as the appliances we ship.”

    “This award truly honors our team’s commitment to supporting Electrolux in even the most extraordinary circumstances – not to mention 13 years of enthusiastic collaboration which shows no sign of waning.”

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  • DHL named Dell EMC 2016 Best Global Innovative Partner

    DHL named Dell EMC 2016 Best Global Innovative Partner

    DHL, the world’s leading logistics provider, announced it has been named a winner in Dell EMC’s 2016 Partner of the Year Awards.

    Presented by Dell EMC, the annual awards honor Dell EMC channel partners for delivering commendable solutions for their customers and were presented at the Dell EMC Global Partner Summit in Austin, TX. Award winners are selected from a group of nominations, based on their dedicated use of Dell EMC technologies to provide solutions for their customers’ needs.

    “We are extremely excited that our regional and Singapore teams have been presented with the Dell EMC 2016 Best Global Transport Logistics Partner and Best Global Innovative Partner of the Year awards respectively,” said Terry Ryan, CEO, DHL Supply Chain Asia Pacific. “It is an honor for our warehousing and transport solutions, including bulk transportation capability, to be recognized for excellence in quality and cycle time performance. At the same time, the recognition for our innovative solutions – from an advanced storage and retrieval system to award-winning design, construction, operation and maintenance of ‘green buildings’ – is further acknowledgement of our efforts toward innovation and sustainability.”

    “We congratulate DHL on receiving Dell EMC’s 2016 Best Global Innovative Partner and Best Global Transport Logistics Partner of the Year Awards, which recognizes partners that have exhibited an exemplary commitment to Dell EMC and our joint customers throughout the year,” said John Byrne, President, Global Channels, Dell EMC. “Dell EMC’s partners are an important part of the Dell EMC ecosystem and provide customers deep expertise and exemplary support on their Digital Transformation journey.”

    As a Dell EMC Innovative and Logistics Partner, DHL provides a robust transportation and logistics infrastructure, which in tandem with Dell EMC’s expertise in hardware, software and services, helps to eliminate IT complexity for customers and create greater efficiencies.

    Through its partner program, Dell EMC offers partners like DHL greater value and choice to their customers, while rewarding investment in key Dell EMC solutions that will help drive business growth.

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  • DHL Express invests in infrastructure in Chandigarh

    DHL Express invests in infrastructure in Chandigarh

    Aimed at supporting the growth of export and import demands of customers especially SMB’s in the Northern region,  logistic service provider-DHL Express India, opened its new modern service facility in Chandigarh. The new facility will serve as a pick-up, delivery, sorting center etc., with a shipment handling capacity of over 100,000 shipments a year and will cater to the logistics needs of customers-based at Chandigarh and its vicinity namely Dera Bassi, Mohali, Panchkula, Zirakpur, Baddi, Parwanoo etc.

    Speaking to Business Standard, RS Subramanian, Senior Vice President & Managing Director, DHL Express said, “In the recent past, due to rapid industrialization, the tricity namely Chandigarh, Mohali, Panchkula and nearby areas like Zirakpur, Baddi, Parwanoo etc. has grown in prominence as an industrial hub. Through the service center facility, we are strengthening our infrastructure and capabilities to support our customers’ growing business. We will now be able to move shipments faster and with greater efficiency, providing superior service quality.

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  • DHL eCommerce offers e-commerce expertise and logistics services to help Thai rice farmers

    DHL eCommerce offers e-commerce expertise and logistics services to help Thai rice farmers

    DHL eCommerce, a division of Deutsche Post DHL Group, has collaborated with the Ministry of Commerce in Thailand to offer e-commerce expertise and logistics services free of charge for a period of four months to help Thai farmers grow their business and reap the benefits from selling on e-commerce platforms. This follows recent challenging market conditions which have seen an oversupply of rice and strong export competition.

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    Partnering with the Thailand Ministry of Commerce’s Department of International Trade Promotion (DITP), DHL eCommerce works with farmer co-ops across Thailand to help set up and enable an easy and streamlined process to manage their online inventory and ship to consumers domestically. Experts from DHL eCommerce advise and support farmers by integrating their sales processes with e-commerce portals on BentoWeb, a local e-commerce services provider which has been pre-integrated with the DHL eCommerce Customer Web Portal. Once on BentoWeb, farmers will be able to easily arrange for deliveries and shipments quickly at a click of a button, allowing rice goods to be picked and dispatched to end consumers located in Thailand.

    The collaboration combines the global logistics experience of DHL with the in-depth local market knowledge from DHL eCommerce Thailand, the Ministry of Commerce Thailand and BentoWeb, allowing farmers to benefit from solutions that are tailored to their specific needs. The Ministry of Commerce will work on promoting and registering farmers on www.thaitrade.com/rice while BentoWeb will enable the online order process and inventory management for the farmers. DHL eCommerce will pick up the products from the farms and deliver them free of charge to the consumers directly.

    “We are extremely honored to have this opportunity to use our e-commerce expertise and logistics services to make a positive impact on the farmers’ businesses and their livelihoods. As an organization operating in Thailand, providing both domestic as well as international delivery services to the local businesses, we are committed to the Thailand market. Wherever and whenever we can contribute to the local communities, we will do our utmost best to support,” said Kiattichai Pitpreecha, Managing Director, DHL eCommerce Thailand.

    Thailand is one of the world’s leading rice exporters with an expected output of 25 million tonnes of rice expected in the 2016/17 production year. “The Ministry of Commerce has been rolling out a series of programs aimed at helping the local farmers and one such initiative is this collaboration with DHL eCommerce Thailand to help farmers sell their produce online. We have been working together in the past three weeks to onboard these farmers onto the e-commerce platform so that domestic consumers can place orders and have DHL eCommerce deliver to their doorsteps. We are extremely heartened that an organization such as DHL eCommerce is putting their foot forward to help the local communities,” said Mrs Apiradi Tantraporn, Minister of Commerce, the Royal Thai Government.

    For farmer co-ops like Ban Um-sang Rice Community, they have managed to take the matter of the rice supply glut in their stride and tap onto the opportunities of e-commerce thanks to DHL eCommerce. Ban Um-sang Rice Community explained, “The internet has opened up more possibilities for us farmers to do business. We can communicate and connect with customers directly, previously impossible with more traditional methods. We don’t have to worry about organizing our deliveries too, as they are taken care of by experienced logistics specialists. By giving us more options, e-commerce makes us less affected by existing market forces and gives us the freedom to improve our sales in new ways.”

    In addition to DHL eCommerce’s international delivery capabilities, it has since the beginning of this year been offering domestic delivery services in the Thai market. Identifying the country as one of the fast-growing e-commerce markets, DHL eCommerce established end-to-end domestic and international delivery solutions for Thai e-commerce merchants. The company has a 3,000 sqm central distribution center in Bangkok and a network of over 40 depots located throughout the country for nation-wide logistics connectivity. By 2017, DHL eCommerce aims to more than double the number of depots and enhance its fleet with two-wheel vehicles that can surmount Thailand’s complex last-mile delivery challenges.

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  • DHL adding drones and ‘copters to its courier workforce as e-commerce operation expands

    DHL adding drones and ‘copters to its courier workforce as e-commerce operation expands

    DHL, the world’s largest logistics company, is poised for a major expansion of its delivery channels, including the wider use of shops where customers can collect parcels, drone deliveries, and what the company is calling “Parcel-copters”, says the chief executive of its rapidly growing e-commerce division.

    Speaking in Hong Kong, Charles Brewer suggested the routine procedure of having a uniformed courier delivering to your doorstep is rapidly becoming less popular, simply because customers these days are less willing to sit at home and wait for arrivals.

    So the company is now in the rapid process of introducing “alternative methods”, which Brewer – who’s been with the German deliveries titan since 1984 – is tipping to see the fastest growth.

    “We are going to have a big, big expansion in the choice of deliveries in some places,” he told on Thursday.

    Courier and delivery market leaders such as DHL, UPS and FedEx are having to adapt fast to ever-changing customer demands, with the emphasis very much now on faster, more convenient, internet-based methods.

    Brewer said his and other firms are increasingly facing what the industry likes to call the “parcel conundrum” – instances when shoppers enjoy the comfort and ease of picking their favourite items and placing their orders online, but are disappointed by the delivery efficiency that follows.

    “Their experience quickly begins to sour as the delivery process starts to take over,” Brewer said, citing a recent DHL survey result that showed more than 80 per cent of consumers are either dissatisfied or very dissatisfied with their online delivery experience.

    Many logistics firms, he added, only made deliveries to people’s homes within a time-banding, of say between 8am and 6pm, when typically people are at work.

    “Nobody wants to stay at home, waiting and waiting,” Brewer added.

    Brewer noted that customers are increasingly asking for what he calls “parcel lockers” and parcel shops, where they can easily collect their deliveries.

    We are going to have a big, big expansion in the choice of deliveries in some places

    A tie-up with intelligent locker makers will allow customers to retrieve parcels from lockers using a secure pin.

    “The fastest growing delivery channel is alternative,” said Brewer, outlining the future emphasis of his e-commerce offshoot.

    Since last year DHL has been running schemes in Germany to have packages actually delivered to the boots of people’s cars – in partnership with Daimler and Audi, the carmakers.

    The company is also partnering with Deutsche Telekom to launch a joint research into applications of unmanned aircraft for the safe and rapid delivery of parcels in urban areas.

    The first application is going to be the DHL Parcel-copter, which has been trialling since 2013.

    In September, it concluded a test of shipping products including urgently needed medicines via unmanned aircraft called “Parcel-copters,” in a Bavarian village of Germany.

    The planes were equipped with a mobile communications module allowing them to be located through GPS data.

    “One thing that will be very popular in Asia are parcel shops,” Brewer said.

    Already logistics companies such as Chinese company S.F. Express have been scrambled to join hands with bricks-and-mortar retailers such as 7-Eleven, to arrange convenient parcel pickup points.

    These alternative delivery methods are still in their infancy, accounting for just six per cent of total market share, while in mature e-commerce markets such as Germany and the Nordic countries, they already represent 10 to 15 per cent, Brewer said.

    “But that’s where we will end up in the rest of the world in the coming years.” he noted.

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  • Fujitsu partners with DHL to target wearable technology, IoT

    Fujitsu partners with DHL to target wearable technology, IoT

    The two companies plan to jointly develop IoT solutions designed to improve safety for emergency services. Japanese ICT firm Fujitsu announced a strategic partnership with DHL Supply Chain U.K. to develop new services based on wearable technology and the “internet of things.”

    Under terms of the partnership, Fujitsu will share its expertise to jointly develop solutions designed to improve safety for emergency services. Fujitsu and DHL also plan to use the partnership to drive the creation of new markets in other sectors, such as airline logistics.

    The use of wearable and IoT technology such as Fujitsu Ubiquitousware is said to enable emergency services to track the health of individuals in the field through a dashboard showing their status and location. This technology is also said to provide real-time tracking for the location of protective equipment.

    “As the global logistics leader, we constantly seek out innovations that improve our customers’ lives,” said Paul Richardson, MD for specialist services as DHL Supply Chain U.K. “Wearable technology is going to transform the way we work, helping us understand the dynamics of what’s happening around us and providing real-time insight on our environment as never before.”

    In a separate project, Fujitsu is working with DHL to support the deployment of GlobeRanger IoT scanning and sensor technologies for airline duty free logistics. Following a successful proof of concept, the project is forecast to deliver annual labor savings of more than $564,000 (530,000 euros) and a 59% return on investment for the organization.

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  • DHL invests in new e-commerce distribution centre at Narita, Japan

    DHL invests in new e-commerce distribution centre at Narita, Japan

    DHL eCommerce has announced plans to build an Outbound Cross-Border eCommerce Distribution Center in Narita, Japan. The facility, expected to be completed by by April 2017, will broaden the range of e-commerce logistics services available to e-tailers and marketplaces operating in the country.

    New shipping products specifically designed for e-tailers will offer greater choices to reach consumers in Europe, the US and the UK, DHL said. Focused on reliability and value-for-money, the services are tailored according to the unique needs of e-tailers and marketplaces in the Japanese market. This latest development by DHL eCommerce will help drive Japan’s booming cross-border e-commerce market, which is growing at a CAGR of 16 per cent and estimated to hit over €1.1 billion in 2018.

    DHL Parcel International Direct, a cross-border shipping product, will offer affordable deliveries from Japan to the US and the UK, DHL said, adding that this product promises transit times of 4-6 business days, a game changer in the current Japanese logistics landscape. Another cross-border shipping product, DHL GlobalMail Packet Plus will offer the best rates for Japan – Europedeliveries, with transit times of 5 to 10 business days and a high degree of visibility into the status of packages.

    These products will help Japanese e-tailers handle the increasing pressure when it comes to servicing more overseas customers, making timely deliveries, and keeping operating costs low. Major marketplaces will also be better equipped to handle rising volumes of e-commerce deliveries and offer Japanese e-tailers a global reach and value-added services.

    With an estimated cross-border e-commerce value of €38.5 billion, the US is one the top export destinations for Japan’s e-commerce products. Roughly 25 per cent of digital shoppers in the country have made a cross-border purchase in the past 12 months. Europe also presents a tremendous opportunity for Japanese e-tailers. There are currently 303.1 million digital buyers in the region and total e-commerce sales volume has hit €349.4 billion.

    “We are seeing incredible growth in the Japanese cross-border e-commerce market and look forward to helping local players surmount their challenges. Our solutions offer easy one-stop gateway services for e-tailers, enabling them to deliver greater customer experiences while remaining in control of their costs. In addition, we will help them connect with overseas markets by partnering with popular marketplaces to deliver reliable services with a global reach,” said Yoshihiko Sasaki , managing director, DHL eCommerce Japan.

    The distribution centre will be co-located with the Japan Global Distribution Center in Narita established by one of DHL’s divisions. Leveraging a cross-divisional approach, this will help bring Japanese e-tailers to more customers overseas, and enable them to also tap into comprehensive supply chain solutions. This means that customers who utilise the new DHL eCommerce offerings will get access to more in-depth supply chain expertise and an extensive logistics network that serves over 220 countries and territories globally.

    “The power of e-commerce lies in its ability to break physical barriers. E-commerce companies are not limited by geographical borders and have the flexibility to offer services and products to customers in other countries. By combining the deep understanding of the Japanese market which DHL eCommerce has, with the warehousing and transport management capabilities of our sister division, we will be able to explore operations such as fulfilment as part of a global partnership for our customers,” added Sasaki.

    The expansion plans in Japan are part of a larger Asia Pacific strategy by DHL eCommerce. The company also recently revealed its €70 million investment in India to boost the capabilities of the Delhi and Mumbai air hubs to enhance B2C e-commerce delivery in India .

    In June 2016 , DHL eCommerce announced that it will grow its overall presence in China by 50 per cent, with the expansion of the distribution centres in Shenzhen, Shanghai and Hong Kong. Along with the huge growth of e-commerce in China , the distribution centres will enable maximum volumes of over 130 million shipments a year combined.

    Earlier in January 2016 , DHL eCommerce launched domestic delivery operations in Thailand and announced plans to double its fleet and number of depots by 2017. Thailand, with its tremendous growth potential, fast e-commerce adoption, and high smartphone penetration rates, was identified as the first Southeast Asian country to launch the DHL eCommerce domestic delivery service – in line with the Group’s Strategy 2020.

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  • DHL eCommerce invests in India to tap surging demand

    DHL eCommerce invests in India to tap surging demand

    DHL eCommerce, a division of Deutsche Post DHL Group, is investing €70 million to strengthen its operations to meet the fast-growing demand for e-commerce logistics services in India.

    Through its subsidiary Blue Dart Express, this investment will go into the expansion of its air hubs in Delhi and Mumbai, which are part of its network of 13 air hubs in India. The latest investment supports the growth of B2C e-commerce in India, and is part of the company’s broader plan to aggressively expand across Asia Pacific.

    “The US and Asia Pacific are the two largest B2C e-commerce markets in the world, and the opening of these new facilities will be another milestone in the expansion of DHL eCommerce logistics network,” said Charles Brewer, CEO, DHL eCommerce.

    “India is a really important market for us and is one of the fastest-growing, with B2C e-commerce expected to grow from €9.6 billion in 2016 to €30-40 billion in 2020,” he said.

    “Recognising the tremendous potential in Asia Pacific, we are making aggressive steps to ensure that our customers are well supported to tap into the growing e-commerce market,” added Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce.

    In June 2016, DHL eCommerce announced that it will expand its overall presence in China by 50 per cent, with the expansion of the distribution centres in Shenzhen, Shanghai and Hong Kong. Earlier in January 2016, DHL eCommerce launched domestic delivery operations in Thailand and announced plans to double its fleet and number of depots by 20

    The company is also planning to introduce its newly-developed drone, Parcelcopter, for last-mile delivery services in India after getting necessary clearance, Brewer said. “In terms of using the Parcelcopter in India, we would love to do so, but of course is predicated on the local legislation. So whilst you may not see a Blue Dart Parcelcopter flying around India anytime soon, we will as soon as allowed to do so,” he added. The Parcelcopter has successfully completed its trial run in Germany.

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  • DHL Express launches Rp-17-billion service center and gateway

    DHL Express launches Rp-17-billion service center and gateway

    International logistics company DHL Express, part of Deutsche Post’s DHL Group, launched a service center and a gateway worth Rp 17 billion (US$1.26 million) to support its business operations in and out of Batam, Riau Islands, on Monday.

    DHL Express decided to expand its business in Batam given its potential as the third-largest city in Sumatra, well known as an industrial area, an emerging transport hub, and part of the Indonesia-Malaysia-Singapore golden triangle.

    “This new investment could improve our network in Indonesia that consists of gateways in Balikpapan, Batam, Denpasar, Jakarta, Medan and Surabaya,” Sean Wall, executive vice president of network operations and aviation of DHL Express Asia-Pacific said.

    The new facility has the capacity to handle 2.4 million kilograms of cargo and process up to 150,000 shipments per year. About 26 people work in the 972-square-meter facility, with three certified employees for handling dangerous goods.

    The company claimed that the facility was launched at the right time because the government is considering whether to make Batam a special economic zone for companies that are involved in aircraft maintenance, repair and overhaul.

    “With the potential of Batam being opened as a special economic zone for the aviation industry, DHL’s investment will be able to support the growth of the aviation industry in Indonesia,” Ahmad Mohamad, senior technical advisor of DHL Express Indonesia, said.

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  • DHL introduces fully customized digital Freight platform CILLOX

    DHL introduces fully customized digital Freight platform CILLOX

    DHL Freight introduces CILLOX, a virtual marketplace for enterprises with transportation needs. The fast and seamless solution helps companies to match their full truck load, part truck load and less than truck load offerings with transport providers’ capacities and find the appropriate provider according to their needs. With CILLOX, shippers no longer need to deal with challenges such as lengthy price inquiries and comparisons or unreliable providers – they enjoy end-to-end control of their shipment processes within a single platform. Transport providers profit from guaranteed fast payment with streamlined invoicing and payment processes that improves accuracy.

    “Both companies and carriers benefit from this new business model,” explains Amadou Diallo, CEO, DHL Freight. “With CILLOX, DHL offers a solution to promote the digitalization of the logistics industry and disrupt the traditional road freight business. The launch of the platform is a result of our strategy 2020 and promotes further growth due to its innovative and agile business model.”

    Early user testing during the pilot period was implemented successfully in September and showed high customer satisfaction. As of January 2017, the platform shall be fully operational for all market participants.  Fast and easy processing of transport procedures CILLOX enables companies to find a suitable transport service provider at the touch of a button.

    The platform seeks to address common problems while searching for an appropriate and reliable transport service provider, such as lengthy price inquiries and comparisons, or delays in the Proof of Delivery process, by offering instant access to a large number of DHL pre-qualified and peer-rated providers for fast quotes and easy transport booking. Shippers can pay, manage and track their shipments using a convenient dashboard.

    At the same time, CILLOX offers carriers of all sizes a platform to market their company’s assets and capabilities to expand their customer base and locate suitable loads to further optimize their vehicles’ capacity. CILLOX also facilitates accurate invoicing, payment and electronic Proof of Delivery submission processes, so carriers can profit from guaranteed fast payment. Truck drivers using the CILLOX mobile app receive jobs directly on their smartphone, and automatic status alerts throughout the transportation journey. The extensive range of services provided by CILLOX increases not only DHL’s own, but also its customers’ efficiency and competitiveness.

    Customer experience at the core of CILLOX User needs and requirements are at the core of CILLOX and actual users have been involved from the start of the design and development of the platform. The iterative product development allows the software design to evolve in response to users’ needs and feedback. After the initial launch, further functionalities will be added gradually, including a real-time chat option and mobile document scanning via the mobile app.

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