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Tag: DHL

  • DHL E-commerce Makes it Easier to Ship from China to Australia

    DHL E-commerce Makes it Easier to Ship from China to Australia

    DHL eCommerce has partnered with AuMake, an ASX listed retailer connecting Australian suppliers directly with Chinese consumers, to enable quality deliveries direct from Australia to China, starting today. AuMake’s growing database of over 80,000 members will now be able to ship direct to China with DHL eCommerce Parcel International Direct shipping solution, a high quality and affordable tracked solution with fast transit times of 5-7 days.

    “We’re proud to partner with AuMake to offer Parcel International Direct China to their customers and provide reliable and high quality direct shipping solutions. We understand that trust is highly important for Chinese shoppers particularly in the delivery process. Our shipping solution offers great transit times, high quality handling and tracking visibility to connect Australian brands to Chinese consumers,” said Denise McGrouther, Managing Director, DHL eCommerce Australia.

    Australian products are highly sought after by Chinese online shoppers, contributing to 20% of cross-border purchases into China in 2017, up 9% from 2016[1]. In addition, there are an estimated 400,000 ‘daigous’ operating in Australia who act as an overseas personal shopper to buy and ship products from Australia to China.

    Through its growing footprint of showroom-style stores, AuMake and Kiwi Buy across Sydney, Australia, customers can easily make purchases and arrange a pick up by DHL eCommerce for international deliveries from AuMake’s retail stores with the launch of the new service.

    “The demand for Australian products from China is insatiable and through AuMake’s retail stores and the collaboration with DHL eCommerce, we are making it easier to ship from Australia to China. AuMake’s customers can shop and ship with the additional choice of using a well known and trusted logistics provide like DHL eCommerce, providing peace of mind that their purchases will be safely and quickly delivered,” said Joshua Zhou, Managing Director, AuMake International Limited.

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  • Adidas Thailand Enjoys 40% Growth Online Thanks to DHL E-Commerce

    Adidas Thailand Enjoys 40% Growth Online Thanks to DHL E-Commerce

    DHL eCommerce, a division of the world’s leading logistics company Deustche Post DHL Group, has facilitated growth of over 40% for adidas Thailand’s retail revenue by enabling deliveries for the adidas.co.th site.

    The e-commerce channel launched in June 2015 and since co-operating with DHL in May 2017, Thai consumers are able to have their purchases delivered same-day or next-day within greater Bangkok and 2-3 days to other remote areas.

    adidas.co.th offers a wide range of adidas products including limited edition items which may not be available in the physical stores. Customers can browse online and shop for unique styles and sizes without having to hop from store to store. With 18 physical stores across Thailand, DHL eCommerce will begin to leverage adidas’ retail footprint for e-commerce fulfilment by picking up orders from adidas stores and delivering to customers by Q2 2019.

    Jirot Paowisit, adidas’ Senior Manager of Operations for Thailand said, “E-Commerce is making a true impact not only in the way we sell and deliver our products, but also in how we engage our consumers. We are pleased to make adidas products more easily and conveniently available and we are excited to work with a strong logistics partner like DHL. Besides the excellent delivery service to our customers, their solutions have enabled us to fulfil more orders a day by optimizing our operations for fast e-commerce fulfillment.”

    “E-Commerce is a growing channel for adidas and with Thailand’s increasing e-commerce adoption with the total share of e-commerce expected to more than double in the coming years, we are certain that there will be more adidas fans choosing to shop on our online store. We are pleased with DHL eCommerce’s high quality delivery performance which plays an important role in our e-commerce strategy.” said Suphalada Chalitpattanangkune, E-Commerce Manager for adidas Thailand.

    “Over 57% of shoppers will likely not shop with a retailer again if they had a bad delivery experience, showing how important the quality of delivery is for a retailer’s brand image and customer loyalty. We are proud to enable adidas to deliver quickly and conveniently to their consumers with a successful delivery performance of 99% consistently since we started shipping for them in 2017,” said Kiattichai Pitpreecha, Managing Director, Southeast Asia, DHL eCommerce.

    “With DHL’s fully-owned domestic delivery network with full nationwide coverage across Thailand, adidas fans from anywhere in Thailand will be able to shop online easily with the assurance of a great delivery experience.”

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  • New CEO for DHL Global Forwarding to drive Growth in North Asia

    New CEO for DHL Global Forwarding to drive Growth in North Asia

    Charles Kaufmann has been appointed by DHL Global Forwarding as CEO, DGF North Asia South Pacific with effect from 1 October 2018.

    Kaufmann brings more than 40 years of logistics experience to the new regional cluster, most recently serving as the leader of DHL Global Forwarding’s operations in North Asia and Japan as well as Head of Value-Added Services in the Asia Pacific region.

    “Charles understands the nuances of trade and freight forwarding in North Asia like no one else, and has shown remarkable ability to continuously improve operational standards and customer satisfaction with each passing year,” said Kelvin Leung, CEO, DHL Global Forwarding Asia Pacific.

    “His experience lies at the intersection of logistics innovation and sustainable, efficient freight solutions, making him our obvious choice to tackle the rapidly evolving needs of both North Asia and the South Pacific.”

    Since joining Deutsche Post DHL in 1973, Kaufmann’s expertise has steadily broadened from air and ocean freight into fields like customs brokerage, integrated warehousing, and international supply chain solutions. As CEO of DHL Global Forwarding North Asia, he led the enhancement of innovative products in the division’s core businesses of air and ocean freight, as well as the development of new multimodal services by sea and rail from Korea and Japan via China to Europe.

    “Despite volatile rumblings in the global trade environment, the future for North Asia’s economic powerhouses like South Korea and Japan continues to look bright, and I’m looking forward to further building on the strong network and service standards that we’ve established in the past few years to give the region’s industries a stable platform for growth no matter the headwinds,” said Kaufmann. “At the same time, we see significant opportunities to help businesses in the South Pacific to grow internationally in a sustained and cost-effective manner.

    “Even as Australia and New Zealand remain on track for steady economic growth, emerging countries like Papua New Guinea and Fiji are beginning to build stronger links to the world’s biggest markets, giving us a clear mandate to support these developments with more cost-effective freight connections, streamlined logistics solutions, and market-leading service at every customer touchpoint. I’m excited about taking up this expanded remit, and look forward to working with our extremely accomplished teams in North Asia and the South Pacific as best I can.”

    Kaufmann takes over from Tony Boll, outgoing CEO of DHL Global Forwarding South Pacific and Country Manager for DHL Global Forwarding Australia, who enters retirement in February 2019 after more than 52 years in the Deutsche Post DHL Group.

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  • DHL brings “Cash on Delivery” to Malaysia, Thailand, & Vietnam

    DHL brings “Cash on Delivery” to Malaysia, Thailand, & Vietnam

    E-commerce exporters in China and Australia, consumers in Malaysia, Thailand and Vietnam, and DHL eCommerce are all expecting benefits from the introduction of a Cross Border Cash-on-Delivery (COD) system by Deutsche Post DHL Group.

    The DHL e-Commerce Cash on Delivery (COD) service will allow consumers in the three Asean countries to pay in cash when they receive their online purchases.

    With more than 73 per cent of Southeast Asia’s population unable to access credit cards or internet banking services, DHL is realising that reverting to low-tech cash has the potential to see significant increases in volume (and revenue), as the regions burgeoning middle-class looks further afield for their purchases.

    “The low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods, such as cash on delivery, digital payments, and in some cases paying in-store”, said Charles Brewer, CEO of DHL eCommerce.

    “This opens up a huge potential by reaching out to a new group of unbanked consumers, and also meeting the needs of consumers who prefer to pay in cash.

    “With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery”, Mr Brewer added.

    The DHL eCommerce COD service allows sellers, specifically in China and Australia, to collect cash on delivery in the three Asean member states, with payment status tracking available on the DHL portal. Vendors receive their money every 14 days.

    Comprising a total solution, DHL eCommerce offers parcel pick-up, easy IT integration of the seller’s inventory into the DHL shipping process, end-to-end tracking, dynamic routing and distribution, returns management, and more.

    DHL Vietnam to truck Sendo’s local sales

    Meanwhile in Vietnam, DHL recently announced a partnership with Sendo, Vietnam’s leading local e-commerce platform.

    The deal will see the German logistics giant provide delivery to Sendo customers in Ho Chi Minh City (HCMC), Hanoi, and other primary markets in the country.

    Describing the deal as delivering benefits to everyone, Tran Hai Linh, CEO of Sendo said the international standard delivery service will boost the confidence of the country’s eCommerce shoppers, and deliver increased business to the 300,000  vendors, micro-entrepreneurs, and small businesses who sell their products online.

    To kick-start the arrangement DHL eCommerce has placed more than 300 ServicePoints in locations that provide easy access to Sendo’s sellers.

    Vendors can either drop off their parcels and receive discounts of up to 20 per cent, or arrange for a pickup by DHL for direct door-to-door delivery.
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  • DHL eCommerce launches Cash on Delivery for cross border e-commerce

    DHL eCommerce launches Cash on Delivery for cross border e-commerce

    Cash is still king in Southeast Asia, with over 73% of the population still unbanked and inaccessible to e-commerce retailers since they do not have access to credit cards or internet banking services. DHL eCommerce, a division of Deutsche Post DHL Group, today launched its Cross Border Cash-on-Delivery (COD) service to allow consumers to pay for their international purchases in cash and only upon delivery.

    COD is available as a value-added service of the DHL Parcel International Direct product, specifically for sellers based in China and Australia delivering to consumers in Malaysia, Thailand and Vietnam. Collected cash will be remitted to a local bank account at destination (Malaysia, Thailand or Vietnam) or in the billing country (China or Australia) based on the local destination currency. Remittance will be made to sellers every fortnight and tracking visibility of the status of COD is available on the DHL portal.

    “Despite growing credit card adoption in Southeast Asia, the low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods such as cash on delivery, digital payments and in some cases paying in-store. This opens up a huge potential by reaching out to a new group of unbanked consumers and also meeting the needs of consumers who prefer to pay in cash.” said Charles Brewer, CEO, DHL eCommerce.

    “China and Australia are huge e-commerce export markets and our DHL Parcel International Direct product provides a direct entry into high demand markets with excellent transit times of 3-5 business days with economical shipping prices. With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery.” added Brewer.

    To enable sellers in China and Australia to tap on the cross-border e-commerce opportunity, DHL eCommerce enables economical international shipping with a range of e-commerce features. This includes parcel pick-up service; easy IT integration of the seller’s inventory into the DHL shipping process, end-to-end tracking, dynamic routing and distribution, returns management, etc.

    DHL eCommerce is part of Deutsche Post DHL Group, established in 2014 as part of the Group’s growing focus in e-commerce logistics solutions. Along with its sister divisions DHL Express, DHL Supply Chain and DHL Global Forwarding, the Group offers end-to-end solutions for e-commerce retailers.

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  • DHL eCommerce on a roll for top spot in logistics solution

    DHL eCommerce on a roll for top spot in logistics solution

    A division of Deutsche Post DHL Group, DHL eCommerce focuses on providing e-commerce logistics solutions.

    “Having launched the first DHL ServicePoints in December 2017, the company has been rapidly expanding its network towards the target of 1,000 outlets by the end of this year. We are on track and will team up with SE-ED book center and selected retail chains to further expand our footprint, providing more choices and convenience for sellers and buyers with extensive drop-off and pick-up locations,” he added.

    The company launched DHL Parcel Metro earlier this year, a same-day delivery service for Greater Bangkok. Retailers can send parcels, weighing up to

    20kg each, under a cut-off delivery time of 12 pm on the same day. It came as an addition to the existing next-day service across most parts of Thailand, and the two-to-three day delivery service to some rural areas.

    “We will also introduce more SME-friendly services for small businesses, such as those needing less than 5 shipments a day. It will be mobile-friendly, with competitive and transparent pricings, without the need to open an account,” he added.

    “Our upcountry pick-up capability enables Thai micro-SMEs, particularly those in the rural areas, to tap on e-commerce for an easy and convenient way to ship their parcels,” he said.

    Kiattichai added that the company is very upbeat on the growth prospect of  e-commerce in Thailand.

    “2018 is an excellent year for us as we have seen very positive and encouraging growth in volumes and customers. Besides B2C (Business to Consumer), we have also been supporting B2B companies requiring domestic deliveries, including banks and retailers with multiple branches across the country.”

    Last week, the Department of International Trade Promotion reported that  the value of buy and sell transactions on the e-commerce channel totalled Bt2.8 trillion last year, due to greater

    Internet accessibility and more people buying products from online platforms. Of the total, business-2-business e-commerce accounted for  Bt1.67 trillion in value, business-2-consumer Bt812 billion, other kinds of e-commerce Bt324 billion. The e-commerce boom has led to continuous expansion of the logistic business with annual growth of 10 to 20 per cent, reaching Bt28 billion in value last year,according to department data.

    Recently DHL eCommerce has enabled Kasemchaifood, one of Thailand’s major egg producers, to deliver fresh eggs directly to consumers within 24 hours by leveraging on DHL eCommerce’s nationwide delivery network in Thailand.

    “Our team of e-commerce delivery experts are specially-trained to ensure they are able to handle all parcels with care and deliver a smile in the last mile – even for the most fragile item,” Kiattichai said.

    DHL eCommerce has also worked with Kasemchaifood to design and test shipping packages with protective and shock-resistant packaging. It has also enabled a last-mile delivery technology platform for Kasemchaifood, making it possible for consumers to track their deliveries from farm to table.

    He added that the e-commerce market is fairly new, still in its growth stage with many new players in a very competitive environment.

    “However, quality is a huge issue and we are proud that our consistent quality remains to be the market-leading differentiator in e-commerce delivery. It is an excellent time to be in e-commerce and we are extremely excited to grow our service to become the market leader in e-commerce logistics,”.

    “Innovation is a huge focus for DHL and we will continue to invest in small innovations (aimed at improving productivity) and big innovations (eg new business models) to digitize the logistics industry,”

    “Our Innovation Centers in Singapore, Troisdorf in Germany and Chicago in the US are fully focused on developing, testing and rolling out new innovations such as Artificial Intelligence and we will do this with customer input to ensure we always provide value to them,” Kiattichai said.

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  • DHL Enables Unbanked Consumers in SEA to buy online

    DHL Enables Unbanked Consumers in SEA to buy online

    DHL eCommerce, a division of Deutsche Post DHL Group, has launched its Cross Border Cash-on-Delivery (COD) service to allow consumers to pay for their international purchases in cash and only upon delivery.

    In Southeast Asia over 73% of the population are still unbanked and inaccessible to e-commerce retailers since they do not have access to credit cards or internet banking services.

    COD is available as a value-added service of the DHL Parcel International Direct product, specifically for sellers based in China and Australia delivering to consumers in Malaysia, Thailand and Vietnam. Collected cash will be remitted to a local bank account at destination (Malaysia, Thailand or Vietnam) or in the billing country (China or Australia) based on the local destination currency. Remittance will be made to sellers every fortnight and tracking visibility of the status of COD is available on the DHL portal.

    “Despite growing credit card adoption in Southeast Asia, the low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods such as cash on delivery, digital payments and in some cases paying in-store. This opens up a huge potential by reaching out to a new group of unbanked consumers and also meeting the needs of consumers who prefer to pay in cash.” said Charles Brewer, CEO, DHL eCommerce.

    “China and Australia are huge e-commerce export markets and our DHL Parcel International Direct product provides a direct entry into high demand markets with excellent transit times of 3-5 business days with economical shipping prices. With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery.” added Brewer.

    To enable sellers in China and Australia to tap on the cross-border e-commerce opportunity, DHL eCommerce enables economical international shipping with a range of e-commerce features. This includes parcel pick-up service; easy IT integration of the seller’s inventory into the DHL shipping process, end-to-end tracking, dynamic routing and distribution, returns management, etc.

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  • DHL eCommerce has rolled out a fleet of electric motorbike in Vietnam and Malaysia

    DHL eCommerce has rolled out a fleet of electric motorbike in Vietnam and Malaysia

    DHL eCommerce has rolled out a fleet of electric motorbikes as part of Deutsche Post DHL Group’s commitment to Zero Emissions by 2050.

    DPDHL announced that it will operate 70% of its own first and last mile services with clean pick-up and delivery solutions.

    “In parallel with the continued growth in e-commerce, we expect a strong demand for deliveries and we recognize the need for sustainable delivery solutions. As part of DPDHL’s commitment to Zero Emissions by 2050, our fleet of electric vehicles will provide greener deliveries and we are committed to steadily and consciously increasing our fleet of electric vehicles in our domestic delivery network.” said Kiattichai Pitpreecha, Managing Director, Southeast Asia, DHL eCommerce.

    The first fleet of electric vehicles are already in use and the plan is to increase the fleet gradually by sunsetting older vehicles and prioritizing ‘green and clean’ approaches. Delivery hubs in Puchong and Cheras in Malaysia and Ho Chi Minh and Hanoi in Vietnam will be retrofitted with electric charging points with fast charging capabilities.

    DHL eCommerce provides nationwide domestic delivery with fully-owned operations in Malaysia and Vietnam to enable e-commerce businesses to deliver to their consumers. The domestic delivery network also includes DHL ServicePoints for drop-off and pick-up with convenient locations to provide greater convenience for sellers and consumers while optimizing delivery for greater efficiency.

    “Consumers are becoming more environmentally conscious and are placing greater value on sustainable options when they shop. We are super pleased to be rolling out our electric fleet in Malaysia and Vietnam to support our customers — it is great for us, great for our customers and great for the country.” added Kiattichai Pitpreecha, Managing Director, Southeast Asia, DHL eCommerce

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  • DHL e-Commerce to launch Cash-on-delivery service

    DHL e-Commerce to launch Cash-on-delivery service

    DHL eCommerce has launched a cross-border cash-on-delivery service for Southeast Asian customers.

    The service will allow sellers in China and Australia to target consumers in Malaysia, Thailand and Vietnam who do not have credit cards or even a bank account – an estimated 73 per cent of the region’s population. It enables cash collection from buyers in these regions upon delivery.

    Collected cash will be remitted to a local bank account at the destination or the billing country based on the local destination currency. Remittance will be made to sellers every fortnight and tracking visibility of the status of COD is available on the DHL portal.

    CEO of DHL eCommerce Charles Brewer said that despite growing credit card adoption in Southeast Asia, the low level of credit card penetration has forced e-commerce retailers to offer alternative modes of payment methods such as cash on delivery, digital payments and in some cases paying in-store.

    “This opens up a huge potential by reaching out to a new group of unbanked consumers and also meeting the needs of consumers who prefer to pay in cash.

    “China and Australia are huge e-commerce export markets and our DHL Parcel International Direct product provides a direct entry into high demand markets with excellent transit times of three-to-five business days with economical shipping prices. With our fully-owned domestic delivery network in Malaysia, Thailand and Vietnam, we are able to deliver on-time with secure features like cash-on-delivery.”

    CEO of DHL eCommerce’s new Vietnamese partner Sendo, Tran Hai Linh, added: “Being a home-grown company allows Sendo to have a deep understanding of the Vietnamese local market and culture. Sendo aims to support over 300,000 individual vendors, micro-entrepreneurs, and small businesses to sell their goods online and deliver them affordably throughout Vietnam. With our collaboration with DHL eCommerce, we will provide not only the sellers but also several million buyers on our platform with an international quality delivery experience in Vietnam.”

    DHL operates more than 300 ServicePoints across Vietnam accessible to Sendo, meaning buyers can choose to have their parcels dropped off at these locations instead of waiting for a pick-up and enjoy discounts of up to 20 per cent.

    DHL eCommerce Vietnam’s MD Thomas Harris said Micro, small, and medium-sized enterprises continue to play a major role in Vietnam, accounting for 98 per cent of all enterprises, 40 per cent of GDP and 50 per cent of employment.

    “However, they face unique challenges such as access to finance and international partners. DHL is passionate about supporting small businesses and we are excited to work with Sendo to support their sellers with an excellent, high quality domestic delivery network.”

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  • DHL Birmingham (UK) Facility Becomes 300th TAPA-Certified Site

    DHL Birmingham (UK) Facility Becomes 300th TAPA-Certified Site

    DHL Express Birmingham (UK) achieves TAPA “A” certification, becoming the 300th TAPA-certified site in the DHL Express global network.

    The Birmingham Service Centre of DHL Express in the UK, has become the 300th facility worldwide to be awarded with the Transported Asset Protection Association (TAPA) security certification.

    This independent recognition confirms that DHL Express has implemented the highest security standards for transporting shipments through the supply chain.

    This milestone for the DHL Express global network demonstrates the company’s commitment and tireless efforts to meet the highest TAPA Freight Security Requirements (FSR) worldwide.

    The internationally recognized TAPA certification is one of the most rigorous logistics and supply chain security certifications.

    This independently audited certification is widely respected as the leading security standard in this sector, and focuses on the way in which high-value goods are handled, warehoused and transported.

    As the global leading logistics provider DHL Express ensures that its processes and services provide the highest standards possible in the industry.

    DHL is Global Leader in TAPA Certified Facilities

    With 300 certified TAPA Level A and B sites, DHL Express is the global industry leader with the number of TAPA certified facilities.

    The accredited facilities now span 82 countries, with 96 DHL Express facilities located in Europe, 87 in Asia-Pacific, 25 in China, 43 in the Americas, 30 in Sub Saharan Africa and there were 19 certificates obtained in the Middle East and North Africa.

     

     

  • DHL eCommerce in Thailand Boosts Efforts to Fight against Illegal Wildlife Trade

    DHL eCommerce in Thailand Boosts Efforts to Fight against Illegal Wildlife Trade

    In order to help combat the shipping and transport of illegal wildlife products, TRAFFIC, through the the USAID-funded Wildlife Trafficking Response, Assessment and Priority Setting (Wildlife TRAPS) Project, delivered a capacity building workshop in Bangkok yesterday for staff at DHL eCommerce in Thailand to learn how they can play a key role in helping prevent the trafficking of wildlife.

    The workshop covered the local and global implications of wildlife trafficking crimes, the role of the CITES convention in regulating the international wildlife trade, common wildlife trafficking trade routes, the modes and methods used by wildlife traffickers for shipping illegal products, and risks to the transport and logistics sector. During the workshop, participants discussed potential vulnerable points along their supply chains in Thailand and ways to strengthen their company’s operations, staff and customers’ awareness, and reporting mechanisms for wildlife trafficking.

    “Today’s workshop raised awareness of how wildlife is threatened around the world, gave us a clear understanding of the potential impacts from wildlife trafficking to our core business, and helped us understand what actions could be taken to strengthen our operations against the wildlife trafficking,” said Mr Wittaya Khoryiamklang, DHL Transport Manager.

    “Leadership from companies like DHL plays a very important role in tackling wildlife trafficking. Only through long term and positive collaborations between the private sector, government, and NGOs we can achieve tangible impacts to stop wildlife crime.” Said Mr Somkiat Soontornpitakkool, Director of the CITES management authority of Thailand, who attended the workshop.

    Following the workshop, staff were awarded certificates of participation along with informational resources for further learning. In the coming months, TRAFFIC will continue to provide technical guidance to DHL in Thailand to support the implementation of  those action points identified during the event.

    “Wildlife trafficking is a transportation-intensive activity and workshops like this can catalyze positive action on the ground to help companies to stay free from unwittingly transporting illegal wildlife products. The Deutsche Post DHL Group is already a signatory of the United for Wildlife Transport Taskforce Buckingham Palace Declaration, so today’s event could be seen as a practical step in helping to implement those high level commitments” said TRAFFIC’s Monica Zavagli, Wildlife TRAPS Senior Project Officer.

    Thailand ranks second in wildlife trafficking instances through the air transport sector globally[1], and in recent years has been on the front lines of many large-scale illegal wildlife seizures, intercepting shipments of rhino horn, ivory, rosewood, and pangolin scales, among other commonly traded wildlife products.

    Many in the transportation sector are recognising the need to take action against wildlife trafficking. Recently, Etihad developed a new 20-minute online module designed to inform its employees of the business risks associated with the illegal wildlife trade and ways to prevent them. In addition, the USAID Reducing Opportunities for Unlawful Transport of Endangered Species (ROUTES) Partnership has conducted trainings across Africa, the Middle East, and Asia to train airport and airline employees in key wildlife trafficking hubs.

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  • DHL to build Global Center of Excellence in Iskandar Malaysia

    DHL to build Global Center of Excellence in Iskandar Malaysia

    DHL has announced the set-up of a Global Center of Excellence (GCOE) in Iskandar Malaysia — its first in the country. The Center will provide supply chain consultancy services, and support businesses to design logistics solutions specific to some of Iskandar’s key industries including Automotive, Energy, Engineering & Manufacturing, Life Sciences & Healthcare and Technology. DHL is establishing the GCOE in conjunction with Iskandar Innovations Sdn Bhd, a wholly-owned subsidiary of Iskandar Investment Berhad.

    The GCOE Iskandar Malaysia is a collaboration between DHL and Iskandar Innovations Sdn Bhd, a wholly-owned subsidiary of Iskandar Investment Berhad.

    The GCOE will serve to connect companies with key stakeholders within Iskandar Malaysia and supports their vision to be the hub for Asia and global markets, and enhance its value proposition of connecting the region to the world’s major economies. The Center will also power the region’s logistics ambitions with networking sessions and workshops where companies and industry experts come together to share best practices, to brainstorm innovative ideas that will form the future of Iskandar Malaysia .

    “We want to create an ecosystem within Iskandar Malaysia and to establish a single network that is conducive to all companies to explore and set up business in the region as their gateway to markets around the world,” said Mr. Philip Chu, Managing Director, Global Center of Excellence Iskandar Malaysia. “C oupled with DHL’s sector-specific experience, it will underpin the bespoke logistics solutions that the GCOE will offer to the local industry.”
    “A strong base of logistics solutions and talent will not only allow the Iskandar region to achieve its ambitions of becoming an ASEAN supply chain hub, but also provide vital trade connectivity between its core industries and overseas markets where opportunities are aplenty,” said Datuk Ir. Khairil Anwar Ahmad, President and CEO, Iskandar Investment Berhad. “As Iskandar’s population and foreign investment levels continue to rise steadily,[1] the GCOE will play a strategic role in creating the job opportunities and export growth that underpin the region’s economic plans for the future.”

    “The establishment of the GCOE will bring Iskandar’s supply chain capabilities up to speed with those of other logistics hubs in the region, including nearby Singapore where DHL has already run a Supply Chain Center of Excellence for the last ten years,” said Mr. Alfred Goh, President, Global Fast Growing Enterprise and Regional Head, Customer Solutions and Innovation Asia Pacific, DHL. “As Malaysia’s broader economy grows in domestic demand and overseas exports alike,[2] Iskandar’s manufacturing and production industries will need increasingly efficient, flexible and scalable supply chains to power future economic development.”

    “By complementing pure logistics skills and solutions with broader business development, market insights, and networking with key decision-makers around the world, we believe the GCOE will help Iskandar align its logistics investments with global demand and market forces more closely than ever before.”

    In 2007, DHL established a similar Supply Chain Center of Excellence in neighboring Singapore that delivered multi-million-dollar returns within its first 36 months of operation.[3] The Iskandar GCOE will be operational in Q2 2018.

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  • DHL boosts offerings for e-commerce

    DHL boosts offerings for e-commerce

    Charles Brewer, chief executive officer of DHL eCommerce, said that Thailand has huge potential for growth in the logistic and e-commerce sector.

    Brewer, who said the company also aimed to have up to 2,500 service points by the end of next year, said that e-commerce accounted for 2.4 per cent of the total retail market in Thailand, and this segment was expected to grow 22 per cent a year until 2020.

    “The country therefore has the potential for e-commerce to grow by more than three to four times. Thailand’s e-commerce market will reach 4 billion euros in 2020,” Brewer said.

    The company’s same-day service, DHL Parcel Metro, will ship parcels of up to 20 kilograms from retailers to their customers.

    The service allows customers to enjoy a late cut-off of up to 12 pm for same-day delivery within Bangkok, Pathumthani, Nonthaburi and Samut Prakan provinces. The service fee charge starts at Bt100.

    “Thailand is a fantastic country to do business in and not only e-commerce,” Brewer said. “Thailand is now the second country in which we provide same-say deliveries to the market. The firm announced same-day deliveries in Ho Chi Minh City and Hanoi in Vietnam last month and expects to provide this service in Kuala Lumpur in the next step.”

    He said that the same-day delivery service in global market in 2016 accounts for less than 1 per cent of the total and that this is expected to jump to 22 per cent by 2025. McKinsey reports that demand for same-day delivery is expected to increase by over 43 per cent a year worldwide and that retailers that offer this service see significant advantages in e-commerce.

    Brewer said that the firm would later provide new services that use drones, artificial intelligence, robotics and PostBot.

    Kiattichai Pitpreecha, managing director for Southeast Asia at DHL |e-Commerce, said the firm will have around 1,000 e-commerce shops by the end of the year.

  • DHL eCommerce brings same-day metro deliveries to Vietnam

    DHL eCommerce brings same-day metro deliveries to Vietnam

    DHL eCommerce, a division of Deutsche Post DHL Group, today announced the introduction of DHL Parcel Metro Same Day in Ho Chi Minh City and Hanoi. The service allows Vietnamese online retailers to offer same-day delivery to consumers in both cities with real-time tracking and rescheduling of deliveries through DHL’s digital platform. The service uses an “elastic delivery” concept where DHL taps into a varied set of delivery service providers. This allows deliveries to be fast and flexible while allowing same-day service to remain affordable for retailers.

    DHL Parcel Metro Same Day service allows retailers to offer same day delivery to consumers with real-time tracking and rescheduling of deliveries through its fully customizable digital platform.

    “Vietnam remains an exciting market for us with immense potential — Ho Chi Minh City is forecast to be the second fastest-growing Asian economy by 2021, with predicted annual growth of 8% . With about 30% of the Vietnamese population expected to shop online by 2020[2] , demand for e-commerce parcel deliveries will only increase,” said Charles Brewer, CEO, DHL eCommerce.

    “Globally, the demand for same-day delivery is expected to grow 43% till 2025 and capture 22% market share of domestic B2C delivery by then[3] . While the number of e-commerce parcel deliveries continues to soar, urban consumers are at the same time expecting instant and same-day delivery amid growing pressures of congestion, overtaxed infrastructure and costs. DHL Parcel Metro Same Day’s urban-friendly and flexible same-day delivery service aims to relieve last-mile pressures while providing retailers with fast, flexible, visible and reliable deliveries necessary to build consumer trust,” Brewer added.

    DHL Parcel Metro Same Day adds to DHL eCommerce Vietnam’s existing nationwide domestic delivery service supported by its fleet of vans and bikes, and regular air and road connections between its hubs for next-day delivery in Ho Chi Minh City, Hanoi and other primary markets. Coupled with its growing network of over 200 DHL ServicePoints, DHL eCommerce provides sellers and consumers with convenient pick-up and drop-off locations across the country. DHL eCommerce will also offer its fulfillment services along with DHL Parcel Metro Same Day to provide retailers a localized e-commerce solution, allowing them to store their inventory closer to their consumers and to deliver parcels faster and more efficiently to their shoppers.

    “Vietnam’s e-commerce market is growing 32% CAGR from 2018-2022 according to Euromonitor, and consumers — particularly the millennial and urban population — are increasingly expecting instant and same-day deliveries for their online purchases. For a great customer experience, retailers need not only fast and reliable delivery services, but also a personalized and seamless digital experience that inspires customer confidence from the very first click. DHL Parcel Metro Same Day’s customizable designs and Application Programming Interface (APIs) make it even easier for Vietnamese e-tailers to provide their customers with a seamless delivery experience and win their trust,” said Thomas Harris, Managing Director, DHL eCommerce Vietnam.

    DHL Parcel Metro Same Day also allows retailers to offer a fully branded experience in their delivery, with real-time tracking and rescheduling of deliveries through DHL’s fully-customizable digital platform. The digital platform uses a dynamic dispatching and routing engine to improve cost and operational efficiency, and supports a range of delivery modes — including motorcycles, bicycles, and foot couriers, alongside more conventional vans and cars — for maximal speed and agility in complex and often congested urban environments. This includes DHL’s own network of couriers and crowd-sourced partners that meet DHL’s stringent quality and standards.

    DHL eCommerce is part of Deutsche Post DHL Group, established in 2014 as part of the Group’s growing focus in e-commerce logistics solutions. Along with its sister divisions DHL Express, DHL Supply Chain and DHL Global Forwarding as well as its subsidiary Blue Dart Express in India, the Group offers end-to-end solutions for e-commerce retailers. This includes cross-border shipping with a premium offering from DHL Express and affordable solutions from DHL eCommerce; fulfillment solutions through DHL eCommerce and DHL Supply Chain; and air/sea/road/rail freight solutions from DHL Global Forwarding.

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  • DHL breaks ground on new Americas innovation centre

    DHL breaks ground on new Americas innovation centre

    DHL will extend its network of technological showcase centres to North America in summer next year when it opens its third Innovation Center in Chicago.

    Like the existing DHL Innovation Centers in Troisdorf, Germany, and Singapore, the Americas Innovation Center will house DHL’s logistic innovations and robotics.

    It will offer customers and partners a peek into what the world and its transport infrastructure might look like in 2050, as well as the latest technology trends in robotics and automation, artificial intelligence, self-driving vehicles, the Internet of Things, and virtual reality.

    The 24,000sq ft space can host events for up to 300 guests.

    DHL’s  global head of innovation and commercial development, Matthias Heutger, said: “We aim to support strategic customer engagement that has the potential to create new business and leverage thought leadership to explore the different ways in which technological development can benefit DHL and our customers in the future.

    “Our new Americas Innovation Center – in close proximity to some of the world’s most dynamic technology and innovation hubs – will help us to shape the future of logistics.”

    DHL Supply Chain, the contract logistics specialist within Deutsche Post DHL Group, has used augmented reality technology in warehouses, with smart glasses that provide visual displays of order picking instructions and item locations to boost productivity by 15% in trials.

    In addition, it has deployed drones with surveillance cameras to ramp up security at warehousing sites in Brazil and Mexico.

    It also uses collaborative robots designed to help with repetitive and precise tasks, such as picking and packing, in a number of its North American warehouses.

    DHL Global Forwarding also uses virtual reality and artificial intelligence in countries like the US and Chile for employee training programs and to optimise customer service.