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Tag: DHL

  • DHL Supply Chain introduces first digital twin of warehouse in Asia for Tetra Pak

    DHL Supply Chain introduces first digital twin of warehouse in Asia for Tetra Pak

    The market leader in contract logistics, DHL Supply Chain, is introducing its first digital twin of a warehouse in the Asia-Pacific region for Tetra Pak with one goal in mind: optimised, agile and cost-efficient supply chains.

    The warehouse is one of the biggest Tetra Pak warehouses worldwide and remains the first smart warehouse for DHL in the Asia-Pacific region that exists as a digital twin.

    Having launched an integrated supply chain for Tetra Pak in Singapore, the digital twin is supplied with real-time data on a consistent basis from the physical warehouse in Singapore and makes changes consistently in real-time.

    “The joint implementation of such a digital solution to improve Tetra Pak’s warehousing and transport activities is an excellent example of the smart warehouses of the future,” said Jerome Gillet, CEO, DHL Supply Chain Singapore, Malaysia, Philippines. “This enables agile, cost-effective and scalable supply chain operations.”

    DHL Supply Chain is focusing on technologies and processes such as physical objects like industrial trucks kitted out with IoT technology. The DHL Control Tower tracks incoming and outgoing goods to ensure all goods are stored in the correct way within 30 minutes of receipt.

    Tetra Pak has developed a smart storage solution that tracks and simulates the physical condition and individual stock levels in real-time, allows smooth non-stop coordination of operations, makes faults visible as well as improves safety and productivity in the warehouse.

    DHL Supply Chain Singapore has in-depth expertise in the region in achieving individual customer needs, the firm provides Third-Party Logistics (3PL) solutions in which customers can outsource their logistics management and operations.

    “We expect the partnership with DHL Supply Chain to further increase our productivity and maintain high standards in our supply chains,” commented Devraj Kumar, Director, Integrated Logistics, South Asia, East Asia & Oceania, Tetra Pak.

  • DHL Global Forwarding supports Decathlon’s international supply chain

    DHL Global Forwarding supports Decathlon’s international supply chain

    DHL Global Forwarding, the leading international provider of air, sea and road freight services, partners Decathlon, the French sporting goods giant to provide comprehensive services for its international supply chain operation. At the DHL Fashion and Retail Conference held in Ho Chi Minh, both companies shared what it takes to successfully operate a multi-national supply chain, enabling Decathlon stores to stock over 22,400 items covering more than 85 different types of sports.

    Marc Meier, SVP, Global Head of International Supply Chain, DHL Global Forwarding said, “DHL Global Forwarding runs a dedicated DHL control tower which provides a single point of contact in Vietnam and Taiwan for Decathlon’s operations. Providing full visibility for Decathlon’s logistics teams, our control tower services oversee Decathlon’s air, sea and road shipments from factories in Vietnam and Taiwan to the world, including Brazil, Canada, China, Colombia, Europe, India, Malaysia, Morocco and Singapore.”

    Global businesses that source from multiple locations and ship to numerous destinations face a particularly complex supply chain that demands greater visibility and control to optimize operations and reduce costs. With more than 1,000 supply chain experts across 82 offices in 46 countries worldwide, DHL’s International Supply Chain services offer comprehensive solution design and project management backed by a global governance structure that guarantees consistency across operations.

    “Decathlon prioritizes the quality of our products and the entire customer experience to ensure we secure our positioning as the go-to retailer of affordable sports apparel, accessories, and equipment. While we ramp up on our offline and online presence for the convenience of our customers, we are working hard behind-the-scenes to make sure that our manufacturing and logistics processes can efficiently cater to the demand of our discerning customers,” said Thao Nguyen, Head of Procurement and Logistics, Decathlon Vietnam.

    In Vietnam, Decathlon launched two retail stores in Hanoi and Ho Chi Min City in 2019, spanning 4,300sqm and 2,600sqm respectively, and introduced 70 sports brands. The company collaborates with six business partners across Vietnam to keep prices and lead time competitive for the local market and to reduce carbon footprint. As a full-fledged logistics partner, DHL Global Forwarding also provides road freight solutions for the brand to transport goods from Vietnam to Cambodia.

    Vietnam’s attractiveness as a manufacturing hub for the world lies in its geostrategic location, youthful demographics, and abundance of affordable land and labor. Coupled with easy access to multiple markets via free trade agreements, the country’s textile and retail industry is primed for growth as Vietnamese spending power increases and more international brands seek to establish their presence here.

    “Today’s retailers require agile and innovative supply chains to cater to a new generation of customers who demand instant gratification and tap opportunities in emerging markets. With our extensive range of logistics services and expertise in the retail sector, DHL Global Forwarding is well-positioned to support the growth of businesses here,” said Archer Fu, VP, Head of Business Development, DHL Global Forwarding Asia Pacific

    50 Years DHL

    In 2019 DHL is celebrating 50 years since the company’s founding by three entrepreneurs in San Francisco in 1969. DHL began as a disruptor to the traditional delivery industry, circumventing bureaucracy with innovative new service to deliver documents by air overnight. Since then, DHL has grown into a globe-spanning family of DHL companies with about 380,000 employees in over 220 countries and territories that cover the entire spectrum of logistics and supply chain services. DHL’s customer-centricity and can-do culture have fueled five decades of innovation — from the DHL 1000, one of the first word processing computers in the world, to using the purpose-built StreetScooter, an environmentally friendly delivery vehicle powered by an electric drive and developed by Deutsche Post DHL Group. With the Mission 2050 commitment to reach zero group-wide emissions by 2050, DHL is continuing to be a trailblazer in the logistics industry.

  • DHL Supply Chain partners with Tetra Pak to implement its first digital twin warehouse in Asia-Pacific

    DHL Supply Chain partners with Tetra Pak to implement its first digital twin warehouse in Asia-Pacific

    DHL Supply Chain has successfully implemented an integrated supply chain solution for Tetra Pak’s warehouse in Singapore. This is the first smart warehouse for DHL in Asia-Pacific to deploy the digital twin technology, which involves using digital models to better understand and manage physical assets.

    “Tetra Pak is the world’s leading food processing and packaging solutions company serving the needs of hundreds of millions of people in more than 160 countries, and we are proud to play a part in their vision to make food safe and available everywhere,” said Jerome Gillet, CEO of DHL Supply Chain Singapore, Malaysia, Philippines. “By jointly implementing a digital solution to support Tetra Pak’s warehousing and transport operations, this collaboration is a great example for smart warehouses of the future to deliver agile, cost-effective and scalable supply chain operations.”

    Combining the Internet of Things (IoT) technology with data analytics, DHL Supply Chain created a smart warehouse solution for Tetra Pak by bridging its physical warehouse with a unique virtual representation that monitors and simulates both the physical state and behavior of the warehouse assets in real-time. With this digital twin solution, Tetra Pak can maintain 24/7 coordination of its operations to resolve issues as they occur, particularly those that involve safety and productivity.

    Warehouse supervisors can use real-time operational data to make informed decisions to reduce congestion, improve resource planning and allocate workload. Using IoT and proximity sensors on materials handling equipment (MHE), spatial awareness is enhanced, thus reducing potential collision risks. Controlled areas with restricted access are also monitored with management alerts.

    A DHL control tower monitors the flow of inbound and outbound goods to maintain time efficiency, ensuring goods are correctly shelved within 30 minutes of receipt, and delivery-bound goods are ready for shipment within 95 minutes.

    To reduce operational risks and improve safety, DHL Supply Chain has implemented a container storage management solution that minimizes the need for employees to handle heavy containers. All employees are also trained to work within newly introduced safety measures.

    “Innovation has always been at the heart of what we do at Tetra Pak,” said Devraj Kumar, director of Integrated Logistics, South Asia, East Asia & Oceania, Tetra Pak. “To keep the cogs of our operations turning seamlessly, it is vital that we have complementary warehousing and supply chain solutions that can meet the high demands of our customers. We are pleased with the successful implementation of this smart warehouse, and look forward to partnering with DHL Supply Chain to further enhance our productivity and maintain our high safety standards in our supply chain operations.”

  • DHL Starting drone deliveries in China

    DHL Starting drone deliveries in China

    DHL China is to start delivering goods by drones, cutting the delivery time on a route in Guangzhou from 40 minutes to just eight.

    The international express delivery-service provider has entered into a strategic partnership with autonomous aerial-vehicle firm Ehang to jointly launch a fully automated smart drone-delivery solution to tackle last-mile delivery challenges in Chinese urban areas.

    Using the most advanced Unmanned Aerial Vehicle (UAV) in Ehang’s newly-launched Falcon series, the new intelligent drone delivery solution overcomes the complex road conditions and traffic congestion common to urban areas. It reduces one-way delivery time from 40 minutes to eight minutes and can save costs of up to 80 per cent per delivery, with reduced energy consumption and carbon footprint compared with road transportation.

    “We are delighted to be partnering with Ehang to set a new innovation milestone with this new fully-automated and intelligent drone logistics solution,” said DHL Express China CEO Wu Dongming, “which combines the strength of the world’s largest international express company together with one of the leading UAV companies in the world. This is an exciting time for the logistics sector, with continued growth of the Chinese economy and cross-border trade, particularly in South China and the Greater Bay Area, which is home to an increasing number of SMEs and startups. This means there is a tremendous volume of logistics needs, which in turn creates new opportunities for implementing innovative solutions that can continuously drive growth with greater efficiency, sustainability and lower cost.”

    The new customised route, which has been exclusively created for a DHL customer, covers a distance of approximately 8km between the customer premises and the DHL service center in Liaobu, Dongguan, Guangdong Province.

    “Together with DHL we are very glad to bring the first smart drone delivery service route to China in Guangzhou; this marks a new beginning in building air logistics for smart cities,” said founder & CEO of Ehang Hu Huazhi. “Riding on today’s launch, we expect smart drone delivery as an innovative logistics solution to be expanded and realised in more areas, and we look forward to working with DHL in building the eco-system for a multi-dimensional urban air transport system.”

    The EHang Falcon smart drone, with eight propellers on four arms, is designed with multiple redundant systems for full backup, and smart and secure flight control modules. Its high performance features include vertical take-off and landing, high accuracy GPS and visual identification, smart flight path planning, fully-automated flight and real-time network connection and scheduling. As a fully-automated and intelligent solution, the drones, which can carry up to 5 kg of cargo per flight, take off and land atop intelligent cabinets that were specifically developed for the fully autonomous loading and offloading of the shipment. The intelligent cabinets seamlessly connect with automated processes including sorting, scanning and storage of express mail, and will feature high-tech functions such as facial recognition and ID scanning.

    This smart drone delivery solution will enhance DHL’s delivery capabilities and create a new customer experience in the logistics sector that opens up even more opportunities for sustainable growth and greater economic contribution. Given the growing prominence of B2C business operations and delivery in China, employing drones in express delivery services offers an innovative solution for meeting the increasing demands for time-sensitive delivery, particularly for last mile delivery in urban areas.

    Building on the launch of its first fully automated, intelligent drone delivery solution in China, DHL will continue to identify new routes that can be developed for clients in need of tailored customer services and logistics solutions and will work closely with EHang to create a second generation of drones in the near future that will further improve capacity and range in drone-operated express delivery.

  • DHL eCommerce Solutions names Samuel Conroy as MD in Vietnam

    DHL eCommerce Solutions names Samuel Conroy as MD in Vietnam

    DHL eCommerce Solutions, a division of Deutsche Post DHL Group, has named Samuel Conroy as managing director for Vietnam. Prior to joining DHL, Conroy held senior general management roles in various Southeast Asian countries and was most recently the CEO of the Middle East Cluster for Damco Logistics.

    “Samuel brings with him a wealth of knowledge in the logistics business as well as general management experience gained from working across different markets in both country and regional capacities,” said Kiattichai Pitpreecha, CEO, DHL eCommerce Solutions Southeast Asia. “His enthusiasm and strategic hands-on leadership approach will be crucial to exceeding customer expectations and delivering profitable growth.”

    Conroy’s extensive general management experience has been supplemented with previous project management and functional implementation successes across a broad logistics environment. He previously also served as the director of the Australian Chamber of Commerce in Vietnam.

    “Vietnam currently has one of the fastest growing e-commerce markets in the world,” said Conroy. “With more than half of Vietnam’s population already using the internet and more than 50 million smartphone subscribers, we must fully utilize our e-commerce capabilities across the DHL divisions to help our customers create a strong base of operations and overcome infrastructure challenges to capitalize on that speed of growth.”

  • DHL Express named Best Workplace in Asia for 2019

    DHL Express named Best Workplace in Asia for 2019

    DHL Express, the world’s leading international express service provider, has been named the Best Workplace in Asia for 2019 by Great Place to Work (GPTW), the global people analytics and consulting firm known for its annual Best Workplaces list.

    “We are extremely honored to be recognized as the leading employer and best-practice workplace in Asia Pacific,” said Ken Lee, CEO, DHL Express, Asia Pacific. “It is important that our employees are always motivated and engaged because they determine the success of our company. We treat our employees the way we would like them to treat our customers, by fostering a culture of authenticity, responsibility, dignity, performance and results. This award is testament to the passion and energy that each one of us brings with us to work every day to make DHL a special place to be.”

    DHL Express received GPTW’s prestigious award for the fourth time since 2016, naming it the Best Workplace in Asia in 2016 and 2017 as well as the runner-up in the same category in 2018. This year’s honor came amid positive recognition of its workplace culture across 15 countries and territories in Asia Pacific. DHL Express garnered commendable scores on both the Trust Index and the Culture Audit, which canvassed direct feedback from employees to determine workplace levels of fairness and equity, diversity, and talent development.

    “DHL’s success as an organization hinges on the unique background, experiences, and perspectives that each of our employees brings. Our strength in respecting and empowering the individual ensures everyone works together as a tightly-integrated whole to strive for exceptional performance,” said Mateen Thiruselvaam, Senior Vice President, Human Resources, DHL Express, Asia Pacific. “Feedback mechanisms like the annual Employee Opinion Survey make sure that everyone is heard, and enable us to assess and fine-tune our culture so that we constantly reach toward and extend beyond our full potential.”

    In 2018, DHL won a total of 50 awards for its workplace culture, bringing the total number of awards won since 2014 to 192.

  • DHL Express Helps Out on Circle K’s e-commerce deliveries in Hong Kong

    DHL Express Helps Out on Circle K’s e-commerce deliveries in Hong Kong

    DHL Express has extended its On Demand Delivery service to more than 300 Circle K stores across Hong Kong.

    Customers will be able to visit Circle K stores to pick up their overseas merchandise, “whenever and wherever it is convenient,” said a DHL spokesperson.

    Receivers are notified via email or short-messaging system (SMS) about a shipment’s progress.

    A mobile-optimized website allows them to choose from a selection of delivery options including redirecting the delivery to a DHL service point or nearby convenience store.

    Added the spokesperson: “DHL Express couriers will be notified of these delivery preferences in real-time, ensuring shipments are delivered at the right time, to the right place and at the utmost convenience to the customer.”

    The addition of the Circle K stores, customers can now choose from more than 600 convenient locations in Hong Kong.

    DHL Express has added a new feature – Courier Time Window – which will send an SMS reminder to receivers on the day of delivery to alert them to a specific timeframe when they can expect their delivery. Receivers could request for changes in delivery time and location to avoid a missed delivery if they are on the move.

    Herbert Vongpusanachai, senior vice president, managing director, DHL Express Hong Kong and Macau, said: “The growth of online shopping has fuelled the need for greater delivery offering. On Demand Delivery provides an intuitive and flexible delivery option that customers can be in control of.”

    Krystie Tang, general manager, marketing & purchasing at Circle K, said: “This new partnership with DHL Express allows us to serve our customers better by offering them the chance to be in control of the last mile fulfilment service of their online shopping experience.”

    On Demand Delivery is now available in more than 160 countries and territories and in 45 languages globally.

  • DHL To Drive the Growth fro Abu Dhabi

    DHL To Drive the Growth fro Abu Dhabi

    DHL Global Forwarding has signed a deal with KIZAD – Abu Dhabi’s industrial hub and a subsidiary of Abu Dhabi Ports, to establish a distribution centre to serve the needs of its customers.

    Under the agreement, DHL Global Forwarding will set up warehouses in KIZAD to provide end-to-end logistics and supply chain services to its customers, who seek to leverage the optimal geographical location of KIZAD to propel their growth trajectory. The warehouses will be used for storage and consolidation of all shipments, equipped with high-volume racking, as well as fully-managed kitting, packing and dispatching process to support customers’ growing capacity requirements.

    KIZAD’s strategic location, which offers easy access to all the major transportation hubs in the UAE, will enable DHL Global Forwarding to minimise customers’ shipment times along their global supply chains. With the new Abu Dhabi warehousing facility, DHL Global Forwarding is strengthening its network of global hubs for overseas distribution. With a view to further benefit from KIZAD’s unique proposition and recognising KIZAD as its preferred location for warehousing and distribution in Abu Dhabi, DHL Global Forwarding is working closely with the authorities to expand the size of its KIZAD distribution centre by April 2019.

    Amadou Diallo, CEO, DHL Global Forwarding, Middle East and Africa said: “We are looking forward to connecting KIZAD to our extensive global network, to further propel the growth potential of Abu Dhabi as a gateway to the rest of the world. Beyond the immediate needs of our customers who currently operate out of KIZAD, we are also looking to invest more resources on expanding our presence here, so we can serve more customers. The emphasis on infrastructural investment by the government is also set to rejuvenate the logistics sector, and we are committed to enabling more trade flows to and from this part of the world.”

    Samir Chaturvedi, CEO of KIZAD, said: “We are pleased to welcome DHL Global Forwarding to KIZAD, which is rapidly becoming the location of choice in the UAE for local and international logistics companies. We look forward to supporting DHL Global Forwarding in continuing to provide world-class logistics capabilities and are proud to help strengthen its global freight network and warehousing infrastructure. By hosting DHL Global Forwarding, KIZAD will be advancing key sectors such as the aerospace industry, which is an important component of Abu Dhabi’s economic diversification strategy.”

  • Dubai now as important as Singapore for DHL

    Dubai now as important as Singapore for DHL

    Brexit, trade wars, an economic slowdown in China and humanitarian crises on the regional doorstep – despite these headwinds, Amadou Diallo, DHL Global Forwarding CEO for the Middle East & Africa, isn’t worried. The outlook for the logistics sector in the UAE for 2019 is upbeat, DHL’s recent Global Connectedness Index put the country at number five among the most connected countries in the world in terms of logistics, and Emirates NBD’s Dubai Economy Tracker Index shows that the wholesale and retail sectors (major drivers of demand for 3PL services) are at their strongest outlook since the post-2008 years.

    There is light on the horizon, then. But, despite this, the major players in the market are worried. At the World Government Summit in Dubai, DP World chairman and CEO Sultan Ahmed Bin Sulayem hit out at the UK government over its handling of the Brexit process.

    “Our problem is the indecisiveness of the government,” he said. “We don’t care as businessmen whether they have Brexit, or Brexit with an agreement, or Brexit with a good agreement, or Brexit with a bad agreement,” he said. “Once they decide, as businessmen, we are capable of running our business once all this basically indecisive environment disappears.”

    The statement was unprecedented from one of the most mild-mannered (and most powerful) figures in the Middle East logistics industry. But, he was venting a frustration expressed privately by many executives this magazine has interviewed during the last year. The world’s sixth-largest economy is at risk of crashing out of the world’s largest trading bloc without a contingency plan in place for trade and logistics.

    As the award-winning journalist James Ball wrote in a recent CNN piece, “The world needs to start panicking about Brexit”. The UK’s crisis was therefore a natural starting point for our wide-ranging interview with Amadou Diallo, DHL Global Forwarding CEO for the Middle East & Africa – but unlike many industry commentators, he insisted there was no need for concern in this region.

    Brexit is one of a handful of challenges we’re currently facingBrexit is one of a handful of challenges we’re currently facing,” he says. “DHL’s Logistics Trends Radar has highlighted Brexit as a potential headwind, among evolving trade tensions between the US and China, and China’s own domestic economic slowdown, that will likely impact trade volumes transhipping through the Arabian Gulf.”

    “This is an evolving and dynamic market. It’s always changing.”

    According to Diallo, DHL’s history and sheer size (DHL Group is the largest courier in the world), gives it the stability and resources to mitigate these challenges. “DHL has been around for more than 24 years and we’ve seen our fair share of market shifts,” he says. “Because we’re present in more than 220 countries around the world, we’re sustainable and dynamic enough to find new solutions and opportunities amid these global dynamics.”

    For this reason, he doesn’t see DHL Global Forwarding’s regional operations being unduly hampered by Brexit, whether it be hard or soft. In fact, he suggested the process might have a positive effect on the Middle East and African markets.

    “The UK trades with many markets, our region covers anything that goes to or from Afghanistan, Turkey, the Middle East and Africa, and many countries in this region have a solid trading relationship with the United Kingdom,” he says. “So, any enterprises and people in the UK who find themselves suffering due to Brexit may look to their existing trade relationships in other parts of the world to find some measure of mitigation and stimulate these trade flows. If people are inward-oriented, trade flows are the first thing to suffer.”

    For DHL Global Forwarding itself, the uncertainty and shifting nature of supply chains will likely drive demand for its services, he added. “DHL Global Forwarding is a sizeable organisation in the United Kingdom and we’re market leaders worldwide when it comes to logistics. We do supply chain services, customs brokerage, and other services that are going to be in high demand from UK companies if a hard Brexit occurs,” he says.

    And while Brexit remains a question mark looming large over the industry, what Diallo feels is a certainty of support to the market is the EXPO 2020 Dubai, which the government is spending US $9-billion to host, as part of a wider series of infrastructure investments amounting to US $3.2-billion in 2019 alone for the UAE Vision 2021 and Vision 2030 initiatives to diversify the economy.

    Dubai EXPO 2020 is definitely an opportunity for us, for growthDubai EXPO 2020 is definitely an opportunity for us, for growth,” he says. For a company like DHL Global Forwarding, providing air and ocean freight forwarding services and major logistics projects under the brand name DHL Industrial Projects, the opportunity is two-fold. “We had this experience in Milan and in China and we shouldered the burden of getting all the goods into the country for the expo itself for countries wanting to come and promote their cultures and countries, but also for the immense infrastructure development that comes with events of this kind,” says Diallo.

    “And then once the EXPO is over, there’s a lot of material that needs to be shipped by air or sea back to the point of origin, or donated, which is often the case, to other countries,” he says. “These are operations that need to be completely flawless and it’s something that we have become very good at.”

    DHL Global Forwarding is working closely with key partners in the run-up to the event, such as Emirates SkyCargo. “Emirates SkyCargo is helping us ensure that we provide a seamless service to foreign and domestic clients ahead of EXPO 2020. They’re a key provider of air freight solutions for DHL Global Forwarding,” he said. “We operate in all the same markets as the airline and work very closely with Nabil Sultan, the head of cargo for Emirates.”

    Emirates SkyCargo, like Emirates itself and DP World’s Jebel Ali Port, has turned Dubai into a major global logistics hub, and because of this DHL is significantly expanding its operations in the city. The DHL Group at the beginning of February established its first Global Competence Centre for Humanitarian Logistics in Dubai.

    “The centre is a cross-business unit involving the entire DHL Group to help logistics companies and NGOs respond to the various disasters and humanitarian crises occurring in the region,” says Diallo.

    “The competence centre will support the work of the International Humanitarian City. We see that many NGOs and aid organisation have offices and DCs here, and so this is the ideal city to use as a logistics hub for humanitarian relief.”

    Dubai is one of three global humanitarian logistics hubs for DHL’s disaster relief teams, and this, along with the Competence Centre, underscores the city’s significance within the wider DHL network.

    “This is the largest hub we have in the Middle East and Africa region,” says Diallo. “It’s up there with Singapore, Shenzhen, Germany and the United States.”

    DHL Global Forwarding has around 300,000sqm of warehousing space in the Middle East, with 260,000sqm of that located in Dubai. It’s also in Dubai that it has the AOG competence centre for all the airlines carrying air cargo into and out of the region, and a dedicated team of 75 people working in Dubai on its infrastructure logistics solutions through DHL Industrial Projects. “With a lot of energy plants and oil & gas projects in the region, and immense infrastructure developments in Saudi Arabia and other GCC countries and in Africa, and Dubai’s global connectedness, it makes sense to concentrate a lot of these tools here in Dubai,” says Diallo.

    When it comes to infrastructure and development projects in Saudi Arabia, as part of the massive Saudi Vision 2030 plan, Diallo says this represents another major logistics opportunity. When asked whether initiatives such as the development of King Abdullah Port and King Abdullah Economic City could challenge the UAE’s logistics dominance via Jebel Ali Port, he’s more hesitant.

    “There is a long lag time between deciding on a goal and achieving it,” he says. And while the ultimate impact for the UAE may be so way away, he also doesn’t feel that the redevelopment of Saudi Arabia’s logistics industry is intended to challenge the UAE’s dominance.

    “We are actively participating in, and working on, the Logistics 2030 strategy of Saudi Arabia, which is part of the Vision 2030 initiative. I’m part of the advisory board in that effort, so we know the ambitions and goals that are being worked on,” he says.

    “The UAE has been a major driver of logistics development in Saudi Arabia organically, so many of its imports and exports still transit through Dubai and I don’t think that will change any time soon. And when it does, it won’t be a zero-sum game,” he adds.

    According to Diallo, it’s not dissimilar to the rise of Singapore and China as major economic and logistics powerhouses. “Singapore was the first major logistics hub in the region, before China was the economic giant it is now,” he explains. “China is a logistics leader now, but that doesn’t mean that Singapore has suffered or been displaced as a regional and global logistics hub. I think the same will apply here in the region.”

    In Saudi Arabia, the investments being made are aimed at supporting the domestic economy, and the Kingdom’s ability to diversify and grow. “These changes are related firstly to growing the economy to satisfy the needs of a growing population. Saudi Arabia is the largest economy in the GCC and there’s liberalisation, industrialisation, and diversification taking place,” he says.

    These changes require an evolution in the country’s supply chains and logistics networks. “It’s logistically more economically feasible to have cars assembled in Saudi Arabia than shipped via roro in a turn-key state from Japan, South Korea, and Mexico. The same goes for other consumer goods. This creates more job opportunities, and therefore more personal wealth, and therefore more demand for goods.”

    The goal then is to enable the economy to be more diverse, more self-sustaining and more stable. The changes taking place in Saudi Arabia’s logistics sector are going to boost the country’s ability to meet these targets, to become a larger, more diversified economy, says Diallo. “But it won’t take traffic or logistics capabilities away from Dubai.”

  • DHL Expands For Temperature Sensitive Shipments

    DHL Expands For Temperature Sensitive Shipments

    The WMX service in Mexico will expand by early Q2 2019 into 17 new origin cities, including Zapopan, Toluca, Cuernavaca, Cuatla, Pachuca, Saltillo, Aguascalientes, Puebla, Celaya, San Luis Potosi, Torreon, Morelia, Leon, Guanajuato, Jalapa, Orizaba and Durango.

    The integrated transportation solution, which DHL launched in Mexico in July 2018, facilitates the delivery of Mexico-based patient samples to U.S. central labs in less than 24 hours. This reduces transit times for these urgent temperature sensitive shipments from primary cities (beyond Mexico City) by an additional day.

    “Sponsor pharmaceutical companies have told us that the enhanced transit times have delivered significant improvements during prospective sample analysis, and improved testing results – particularly for Biomarkers and Flow Cytometry Assays,” says Brian Bralynski, Director Life Sciences Healthcare for DHL Express Americas. “Those types of gains are highly impactful and a direct benefit to patients requiring such treatment or sample analysis.”

    DHL can provide improved transit times, in part, due to its asset-based air-network and ability to export from multiple gateways in Mexico. DHL operates direct daily flights from Mexico City, Guadalajara and Monterey, linking to its regional hub at Cincinnati/Northern Kentucky International Airport (CVG), and then connecting to most U.S. cities and central lab locations the next morning and in less than 24 hours from patient draw time.

    For Mexico origins, exporters of record (typically sponsors or Clinical Research Organisations / CRO’s) will administer a one-time administrative change process, in order to authorise DHL to export samples on their behalf from three export points.

    “DHL Medical Express continues to meet the needs of the pharmaceutical industry and clinical research sectors with forward-thinking, intelligent healthcare solutions, while also expanding our wide range of services in Mexico,” said Mike Parra, CEO of DHL Express Americas. “At DHL, we focus on connecting healthcare stakeholders, deeply caring about the ultimate link of the chain – the patients, and to do so, we ensure we strictly comply with every regulation – global or local, and innovate in every front. A combination of responsiveness, transparency and cost-effectiveness will enable this service to be advantageous to all clinical trial stakeholders and, most importantly, clinical trials’ patients.”

    Qualified customers for the service receive a choice of temperature options (ambient, chilled and frozen) through specialised thermal packaging. Pre-determined contingencies circumvent delays, and DHL quality control centres monitor the shipments 24/7. The service is suitable for transporting laboratory kits and medical devices, biological samples, research products, vaccines and drugs for commercial and non-commercial use.

  • DHL Express Opens €93 Million Hub in Spain

    DHL Express Opens €93 Million Hub in Spain

    DHL Express has opened a new hub at Barajas Adolfo Suarez Airport in Madrid, creating 200 new jobs and strengthening the position of Madrid as a hub for international commerce, particularly between Europe and Latin America.

    By investing in high-quality infrastructure and the newest technologies, DHL Express will quadruple its capacity in Madrid. The 14,500 m2 building, which includes offices, will facilitate the sorting of 24,500 packages per hour.

    John Pearson, CEO of DHL Express said:  “With this latest investment in our infrastructure, we are further expanding the capabilities of our European and global network, enabling continued growth supported by a platform of quality. Customers from our traditional sectors as well as e-commerce customers in both private b2c as well as businesses who are driving their own b2b growth agendas through e-commerce will benefit from the investment. With this new hub in Madrid, we are connecting sellers and consumers around the world with even greater speed and efficiency.”

    The new hub has a total of 176 loading docks enabling 160 road movements each day, as well as 10 daily flights operated by DHL’s own aircraft, and 30 daily commercial flights servicing 20 international destinations, mostly in Latin America.

    “We are investing in infrastructures to increase efficiency and to improve our delivery capability. This will allow us to provide an even better service to our customers,” adds Miguel Borrás, Managing Director, DHL Express Spain and Portugal. “This new hub is a critical nexus between Europe and the LatAm countries. Thanks to this, we could connect businesses from all industries and private consumers alike, and enable them to leverage from the increasingly growing e-commerce worldwide”.

    In accordance with DHL’s GoGreen Program the new hub will help to reduce the company’s carbon footprint thanks to the use of new and more efficient sorting technology, improved building insulation, and more efficient energy systems to manage the consumption of electricity, water and cooling systems.

  • DHL Global Forwarding appoints Fabian Rybka to head Bangladesh and Sri Lanka

    DHL Global Forwarding appoints Fabian Rybka to head Bangladesh and Sri Lanka

    DHL Global Forwarding, the leading international provider of air, sea and road freight services, has appointed Fabian Rybka as Cluster Head for DHL Global Forwarding’s operations in Bangladesh and Sri Lanka, along with partner operations in Bhutan, Nepal and the Maldives.

    Rybka brings to the role more than 10 years of experience at DHL Global Forwarding in both Asia and Europe, serving most recently as Head of Business Strategy and Development for DHL Global Forwarding ASEAN and South Asia, where he spearheaded successful growth initiatives in Bangladesh and Sri Lanka amongst other markets. Previous roles saw him specialize in designing and executing growth plans for DHL Global Forwarding’s high-potential markets including Italy, India, Singapore, Bangladesh, Indonesia and the Philippines, as well as key operations in European markets.

    “Fabian has built up a formidable track record for turning even the most challenging business situations into environments of high growth and customer satisfaction,” said Thomas Tieber, CEO, DHL Global Forwarding ASEAN and South Asia. “He has already proven that ability in guiding our teams in Bangladesh and Sri Lanka to significant results while understanding the nuances of the local market operations. I can think of no better individual to lead these growth markets and further build on our strong market position.”

    In the new role, Rybka will apply his extensive business development expertise to further boost productivity and expand DHL Global Forwarding’s range of services in the markets under his leadership, focusing particularly on developing key products in ocean freight and value-added services like customs and integrated warehousing. He also continues to lend his business turnaround skills to projects throughout the broader South Asia and Asia Pacific regions.

    “I firmly believe Bangladesh, Sri Lanka and the surrounding markets of Bhutan, Maldives and Nepal hold opportunity for substantial growth. We have a role to play to connect these economies to the rest of the world, supporting foreign businesses to invest in these markets, and also encouraging exports from local businesses overseas,” Rybka said. “Bangladesh’s GDP is growing faster than almost anywhere else in Asia at 7.3% per annum, while Sri Lanka continues to see steady increases in both imports and exports[2] that point to its growing connectedness and market opportunity within the global economy. As business optimism grows, my goal is to ensure we make our world-class logistics services as accessible and reliable as possible to enterprises of all sizes throughout the cluster.”

    Rybka holds an MBA from the University of Cooperative Education in Stuttgart, Germany, as well as a Global DHL CEO Award for his work in CSR and sustainability. Formerly one of Germany’s top junior football coaches, he also organizes and hosts youth football competitions — including one of the world’s largest, in Switzerland — to support the community work of SOS Children’s Village, a DHL GoTeach partner organization with whom he has volunteered for more than 10 years.

    Read more at https://vietnamnews.vn/media-outreach/505358/dhl-global-forwarding-appoints-fabian-rybka-to-head-bangladesh-and-sri-lanka-operations.html#qzaaIQjDkqMUVr8X.99

  • Kerry Logistics expands e-commerce fulfilment through E-Services Group JV

    Kerry Logistics expands e-commerce fulfilment through E-Services Group JV

    Hong Kong-based Kerry Logistics is expanding its e-commerce fulfillment capabilities through a joint venture with Asian e-commerce specialist E-Services Group. Their joint venture, Kerry ESG (HK) Company Limited, will combine Kerry Logistics’ global supply chain capabilities with ESG’s technology platform, global marketplace networks, and e-commerce expertise to offer etailers cost-efficient solutions internationally.

    ESG, founded in 2002, claims to be ‘the leading international end-to-end e-commerce company in Asia’, headquartered in Hong Kong, with offices in China, Singapore, and Taiwan. As the strategic partner to over 20+ leading global marketplaces such as Rakuten, JD.id, and Cdiscount, ESG not only enables its 28,000+ etailers to grow their businesses internationally through marketplaces, but also supports them with comprehensive shipping solutions.

    Kerry ESG, set to debut in March 2019, aims to become one of the leaders in global e-commerce fulfillment solutions, enabling etailers to deliver products to customers anywhere in the world quickly and cost-effectively. Through direct integration with leading shopping carts and global marketplaces, etailers using Kerry ESG’s services will be able to seamlessly manage their order fulfillment, inventory, and returns to and from multiple logistics centres through one platform.

    William Ma, Group Managing Director of Kerry Logistics, said: “We are thrilled about the growth opportunities in global e-commerce. With Kerry ESG, we are creating a unique platform with total solutions from upstream marketing to downstream logistics that will capitalise on the booming international marketplace model to facilitate the exports for our international brand customers. Combining forces as industry leaders, Kerry Logistics and ESG are well-positioned to unlock the potential in the market with this new joint venture.”

    Alan Lim, Founder and CEO of ESG, added: “Winning at e-commerce means getting every piece of the puzzle right, and fast, reliable fulfillment is a critical component of success. This partnership gives etailers access to an extensive distribution network to support e-commerce fulfillment in every market and with every online channel. With Kerry Logistics we have found a great partner, whose capabilities complement ours and whose culture and vision matches that of our team. I am excited about how we can grow this business together.”

    Kerry Logistics said it has identified cross-border e-commerce, particularly between Greater China and ASEAN, as a major growth sector which plays to its strengths. The new partnership with ESG, which is the official partner of leading marketplaces including JD.id, Rakuten, and Newegg.com, will play a pivotal role in strengthening the foothold that the two companies have in this area.

    Kerry Logistics has a network covering 53 countries and territories, and is managing 53 million sq ft of land and logistics facilities worldwide.

  • DHL Expands Green Fleet With New Electric Delivery Vans

    DHL Expands Green Fleet With New Electric Delivery Vans

    DHL Express is rolling out a new fleet of 63 electric delivery vans in the United States as part of the German company’s goal to reduce logistics-related emissions to zero by 2050. Thirty battery-powered NGEN-1000 vehicles from Workhorse Group will be deployed in San Francisco with the remainder in other unspecified markets around the country later this year.

    The new vehicles have a range of 100 miles and 1,008 cubic feet of cargo capacity.

    DHL said its delivery fleet in the United States already includes electric, hybrid-electric, compressed natural gas and clean diesel-powered vehicles. The company has set a target of operating 70% of first- and last-mile delivery services with what it considers “clean transport” modes by 2025.

    “This year alone, nearly 30% of our new vehicles will be alternative fuel,” said Greg Hewitt, CEO of DHL Express U.S. in Plantation, Fla. “We’re excited about the technologies that continue to emerge in this area and how they are benefiting the logistics industry.”

    Workhorse Group launched commercial production of the NGEN-1000 and three smaller-capacity electric cargo vans in October 2018.

  • DHL’s five useful hacks for social media selling

    DHL’s five useful hacks for social media selling

    Logistics provider DHL Express enumerated a few hacks on social media selling. As Filipinos search for gift ideas especially this holiday season, it is crucial for social media sellers to get their products to stand out and top their customers’ feeds. Nailing these two can increase their chances of converting followers into customers. Distilled from experiences from helping other small businesses grow and readily available on DHL Discover, an online library of business and culture insights, here are the global logistics leader’s top recommendations.

    First, choose the right platform. If 94 percent of shoppers said that Facebook posts affect their holiday buying choices, then sellers would definitely want to be there. Go for social media channels that reach out to buyers and have free analytic tools. Facebook is able to give audience insights which may help sellers make informed decisions in scheduling content and targeting audience when they are most engaged.

    Second, #GetNoticed. Hashtags are a crucial way to link products to customers who are looking for it. An example of this is using the hashtags, #giftideas and #nochebuena to get the attention of potential customers.

    Third, work with advocates. Social media influencers may help because of their loyal follower-base. Through the content of bloggers and vloggers, consumers may get a firsthand opinion on products. This will make the endorsement more authentic and less of a hard sell, which makes brands more credible.

    Fourth, get your call to action right. Make the call to action clear and ensure the buying process is simple. Something as straightforward as adding a “click to buy” tab underneath that Instagram product photo they liked will help leverage positive leads.

    Lastly, encourage customer feedback. Leverage consumer reviews to create a space where happy consumers can share positive experiences of the product. Although not all reviews may be positive, sellers should be aware and respond to complaints quickly.

    As customers look forward to reviewing your product or service, keep in mind that their overall experience, from window-shopping to check-out to shipping, shapes their perception of your brand. By counting on a logistics provider like DHL for last mile requirements, you can deliver the best possible customer experience worth sharing on social media.