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Tag: Korea

  • Apple tipped for strong growth in South Korea

    Apple tipped for strong growth in South Korea

    Apple Korea is forecast to post improved results for the year, with its operating profit reaching more than KRW800 billion ($684 million) on revenue of KRW3 trillion.

    The vendor is expected to sell 2.9 million iPhones in South Korea this year, giving it a market share of about 15 per cent, sources told the news agency. At the end of November it had sold 2.6 million iPhones.

    Sales of iPhones account for more than 75 per cent of Apple’s revenue in Korea, the local sources said.

    Apple launched the iPhone 7 in the country in October and has the opportunity to take share from market leader Samsung in its home country after its Galaxy Note 7 debacle. The Cupertino-based vendor is building its first flagship retail store in Seoul, which is expected to be completed in November 2017 and is located across the street from Samsung’s headquarters.

    The US vendor’s market share in South Korea peaked at 33 per cent in Q4 2014 following the launch of the iPhone 6, according to Counterpoint.

    Samsung and LG now have a combined market share of more than 80 per cent. LG had a 19 per cent market share in Q2.

    South Korea and Japan, where the iPhone had more than a 50 per share for the three-month period ending 30 October, are rare growth markets in Asia for Apple.

    iPhone shipments in China plunged 31 per cent to 7.5 million units in Q3, with Apple’s market share falling to 6.2 per cent from 10.3 per cent in Q315, according to Strategy Analytics. Earlier this month Apple reportedly reduced orders from component suppliers for its new iPhone 7 models due to weaker than expected demand in many markets, including China.

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  • South Korea worries about growing economic risks, amid impeachment push for President Park

    South Korea worries about growing economic risks, amid impeachment push for President Park

    South Korea’ finance ministry said on Thursday it is concerned about further risks to the economy from “domestic issues”, as parliament prepares to hold an impeachment vote on South Korean President Park Geun-hye.

    The ministry did not explicitly point to the deepening political scandal surrounding Park in its monthly assessment of the economy, but said it was concerned domestic issues may result in weaker consumption and investment at a time when many global uncertainties persist.

    That would put more pressure on an economy that is grappling with record household debt, dozens of zombie companies under restructuring and weak exports, which have been further dampened by Samsung Electronics Co’s decision to scrap its fire-prone flagship smartphone Galaxy Note 7 and a strike at Hyundai Motor Co.

    South Korea is bracing for another possible hit to trade if President-elect Donald Trump follows through on his protectionism rhetoric once he takes office in January, while its financial markets – like other emerging economies – have been roiled by expectations of more U.S. interest rate hikes starting as soon as next week.

    South Korea’s manufacturing activity shrank for the fourth straight month in November and export orders also fell, albeit at a slower pace than in October, a private survey showed last week.

    “We’re seeing a pause in investment and policymaking in general due to political uncertainties,” said Jung Kyu-chul, an economist at state-run Korea Development Institute.

    While the think tank forecasts the economy will grow 2.4 percent next year, down from 2.6 percent estimated for 2016, “it could easily be cut to just above 2 percent in 2017 if this scandal drags on and takes steam out of everything from consumption to investment to job market,” he said.

    The ministry report came a day after Finance Minister Yoo Il-ho cited the uncertain outlook for leadership in Asia’s fourth-largest economy as a risk to growth.

    Consumers already have turned the glummest since the global financial crisis.

    A Bank of Korea survey showed consumer sentiment last month fell to its lowest since April 2009, on the same week that Park’s approval rating sank to an all-time low of 4 percent.

    Park’s embattled presidency faces a critical juncture, with parliament expected to hold an impeachment vote on Friday.

    But even if the motion is passed, it must be upheld by the Constitutional Court, a process that could mean the political crisis will drag on for months.

    Park is accused of colluding with a friend and a former aide to pressure big business owners to pay into two foundations set up to back policy initiatives. She has denied wrongdoing but apologized for carelessness in her ties with the friend, Choi Soon-sil.

    Kwon Young-sun, a Hong Kong-based economist with Nomura Securities, sees the Bank of Korea cutting interest rates only once in 2017 if an early election is held.

    “We now expect only one 25 basis point policy rate cut to 1 percent in the fourth quarter of 2017, after a likely early presidential election in the first half of 2017,” Kwon said in a report released on Thursday.

    Previously, he had expected the bank to make two cuts to 0.75 percent, but said the country isn’t likely to see “any significant macro policy changes in the first half of 2017 until after the election,” he said.

    The ministry said private consumption has rebounded in recent months but largely due to government-led retail promotions.

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  • McDonald’s trims plans to sell parts of Asian operations

    McDonald’s trims plans to sell parts of Asian operations

    McDonald’s has downsized plans to sell parts of its Asia franchise after failing to find a suitable buyer in South Korea. The world’s largest fast-food retailer has a stringent list of terms for the deal, including keeping management and existing suppliers in place for a period of time in the hope of protecting the brand.

    Potential buyers balked at those demands, and prompted the decision to cut the country out of the current deal, said two people close to the matter.

    McDonald’s also plans to take a minority stake in the sale of the franchise in China and Hong Kong of up to 25 per cent, in an attempt to exercise greater control over the business that has in the past suffered from food safety scandals.

    The changes to the deal, which is near closing, with China’s Citic Group Corp and US private equity house Carlyle as the buyers, would reduce the size of the transaction to between $1bn and $2bn from what was originally expected to be as much as $3bn.

    The deal could close by the end of the month, said one of the people close to the deal.

    The sale of the 20-year franchise of 2,400 stores in China and Hong Kong has forced McDonald’s to strike a balance between reducing its exposure to China while also protecting its brand in the region.

    The deal attracted several Chinese bidders but people close to the process said the company turned many of them away because they were not deemed suitable to run the operation. The list of bidders included Sanpower Group, the owner of UK retailer House of Fraser, as well as Cinda Asset Management, a state-run bad-debt investor.

    The terms of the deal were unappealing to some of the private equity funds that originally were interested because McDonald’s has insisted the franchise not be publicly listed. Some private equity investors hoping to squeeze value out of the franchise considered terms such as maintaining management and suppliers for two years oppressive.

    US private equity house TPG, which partnered with Chinese retailer Wumart Stores, dropped out of the process at an early stage, followed later by Bain Capital and Shanghai-based partner GreenTree Hospitality.

    Yum Brands, which is nearly double McDonald’s presence in China, struggled with similar problems earlier this year.

    Yum Brands spun off its China business in a New York Stock Exchange listing in October with China-based private equity fund Primavera Capital and Ant Financial Services, an affiliate of Alibaba, taking a $460m stake in the operation.

    One investor has raised concerns about McDonald’s Latin American partner’s performance and whether McDonald’s would face similar issues in Asia by stepping back from operations on the ground.

    CtW Investment Group, which has a 0.2 per cent stake in McDonald’s and is affiliated to a federation of unions representing more than $250bn in assets, wrote to McDonald’s earlier this year citing worries over corporate governance at the fast-food chain’s master franchiser in Latin America, Arcos Dorados, which it says is hampering the chain’s performance in the market.

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  • Gucci owner meets Korea’s retail giants

    Gucci owner meets Korea’s retail giants

    Kering CEO Francois-Henri Pinault came to Korea, Wednesday, to meet owners and CEOs of retail giants here, according to industry sources. Kering, which changed its name from PPR in 2013, is the French luxury goods holding company owner of more than 20 luxury sport and lifestyle brands including Gucci, Bottega Veneta, Saint Laurent Paris, Balenciaga, Brioni and Puma, which are sold worldwide,.

    Pinault reportedly visited Hyundai Department Store in Apgujeong, southeastern Seoul, Wednesday, and was shown around by CEO Park Dong-woon. Chairman Chung Ji-sun did not meet Pinault, due to a scheduling conflict.

    The sources said Pinault also met Shinsegae Department Store President Chung Yoo-kyung and Lotte Group Chairman Shin Dong-bin on Thursday.

    Pinault is also reportedly scheduled to meet Hotel Shilla President Lee Bu-jin. In 2012, Pinault visited Korea as PPR chairman and met Shin and Lee. At that time, he looked around Lotte Department Store, Lotte Duty Free, Hanwha Galleria Department Store, Shinsegae Department Store and Shilla Duty Free over three days.

    Observers are paying attention to Pinault’s visit, which is only a week before new duty-free store operators are named, Dec. 17. Some sources anticipate Pinault and Korean retailers will discuss offering Kering’s luxury brands at the stores.

    However, candidates for duty free store cannot name what was not included in their business proposals submitted in October, during their final presentations. Other observers therefore believe Pinault’s visit is not related to duty free stores.

    Those observers say Pinault was here to talk with Korean retailers, so Kering’s brands can expand their presence here and in other Asian countries, especially China.

    With rapid sales growth, Asia has recently been in the limelight among global luxury brand retailers.

    In April, Moet Hennessy Louis Vuitton SE (LVMH) Chairman Bernard Arnault visited Korea and met Hotel Shilla’s Lee and Shinsegae’s Chung.

    Arnault also came to Korea last year for the opening celebration of The House of Dior, a flagship store in Apgujeong.

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  • DJI Launches Xmas Promotion

    DJI Launches Xmas Promotion

    DJI, the world leader in unmanned aerial technology, Monday launched its Xmas Promotion featuring price reductions, free accessories with purchases and special holiday gifts.

    Whether you are a content creator looking for the best stabilized handheld camera equipment to shoot your next online video or an experienced aerial photographer looking to take your skills to the next level, there is something for everyone to be excited about this holiday season. 

    DJI’s Xmas Promotion will commence December 12, 2016 and end at 4 pm HK time January 5, 2017. The Phantom discount and Osmo bundle promotion will be available on https://campaign.dji.com/xmas, at authorized DJI dealers and in the Shanghai, Shenzhen, Seoul and Hong Kong DJI Flagship Stores. 

    The DJI Xmas Promotion features:

    • Price reductions on select Phantom drone models as detailed in the chart below (excluding Japan and China).
    • Free High Capacity Intelligent Battery with the purchase of the Osmo+ handheld stabilizer or free Intelligent Battery and Osmo Base with the purchase of the Osmo Mobile.
    • All DJI Care service plans are discounted by 12%. For more info and applicable countries, please visit https://store.dji.com/category/service.
    • The first 400 customers who purchase the recently released Phantom 4 Pro or Inspire 2 at store.dji.com/ will receive a special holiday gift which includes a DJI scarf and 3D Christmas card.

    Pricing Details:

    Model

     

    AUD

    HKD

    TWD

    USD

    (SGP & MYS)

    Phantom 4

    Original Price

    2,099

    9,299

    53,000

    1,279

    Promotional Price

    1,699

    7,999

    37,400

    1,069

    Phantom 3 Professional

    Original Price

    1,699

    7,999

    36,800

    1,070

    Promotional Price

    1,399

    6,499

    30,000

    859

    Phantom 3 Standard

    Original Price

    859

    3,869

    18,300

    530

    Promotional Price

    689

    3,199

    15,000

    429

    Phantom 4 – Obstacle avoidance, intelligent tracking and computer vision, allowing you to experience a simplified flying experience

    The Phantom 4 expands on previous generations of DJI’s iconic Phantom line by adding new on-board intelligence that make piloting and shooting great shots simple through features like its Obstacle Sensing System, ActiveTrack and TapFly. It is the first consumer quadcopter to use highly advanced computer vision and sensing technology, which makes professional aerial imaging easier for everyone.

    For more info: https://www.dji.com/phantom-4 

    Phantom 3 Professional – Smart, responsive and stable, enabling you to unleash your creativity

    The Phantom 3 Professional makes flying remarkably easy so you can shoot like a pro. With GPS-assisted hover, Vision Positioning System, smart features such as Return-To-Home, Point of Interest, Follow Me and real-time flight data, capturing the perfect shot has never been easier. The Phantom 3 Professional is one of the most intelligent, ready-to-fly drone that allows you to unleash all sorts of creative possibilities.

    For more info: https://www.dji.com/phantom-3-pr 

    Phantom 3 Standard – Remarkably intuitive and easy to use, allowing you to enjoy the thrill of flight

    The Phantom 3 Standard makes flying fun and exciting with its powerful, responsive motors. Soar on the path you want, stop in place, speed up, or fly higher in an instant. From takeoff to landing, it’s completely under your control while its onboard intelligent features does all the work, making it the most affordable and easy to fly consumer drone.

    For more info: https://www.dji.com/phantom-3-standard 

    Osmo+ – Control your composition with zoom and capture smooth, cinematic videos

    The Osmo+ allows you to capture motion without blur, action shots without shake and create the perfect video even on the move. It is DJI’s first consumer handheld gimbal with an integrated zoom camera that empower users with a 7× zoom without sacrificing HD quality. This gives you more control over your composition than ever before, allowing you to frame the perfect shot.

    For more info: https://www.dji.com/osmo-plus

    Osmo Mobile – Turn your smartphone into a smart motion camera

    The Osmo Mobile allows you to capture memories and share life’s moments more easily than ever before by turning your smartphone into a motion camera. It can make every moment you shoot look smooth, professional and ready to share. With the DJI GO app, you can automatically track your subject, capture stunning motion timelapses or even stream your moment as it happens.

    For more info: https://www.dji.com/osmo-mobile

    Phantom 4 Pro – An intelligent, easy to use aerial platform for those who demand more from the camera

    The Phantom 4 Pro offers a powerful imaging system for those who demand excellence from the camera. The camera packs a 1-inch 20-megapixel sensor and almost 12 stops of dynamic range to bring out levels of detail even in low-light. Enhanced features include sensing systems on the four sides that help it avoid obstacles, Landing Protection function and newly added subject tracking capabilities.

    For more info: https://www.dji.com/phantom-4-pro

    Inspire 2 – A ready-to-fly platform for professional filmmakers and video creators

    The Inspire 2 takes everything that was good about the revolutionary Inspire 1 and improves it, with an upgraded camera system, dual intelligent battery, autonomous flight features and added sensors for better obstacle detection. An upgraded video transmission system is now capable of dual signal frequency and dual channel, streaming video from an onboard FPV camera and the main camera simultaneously, for better pilot and camera operator collaboration.

    For more info: https://www.dji.com/inspire-2

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  • Shinsegae support for handcraft market

    Shinsegae support for handcraft market

    Shinsegae Duty Free has launched Han Soo, an open space where visitors can experience and buy Korean traditional handcrafted items, at Mesa Building mall in Seoul’s shopping district of Myeongdong.

    The 1016 sqm store displays products made by dozens of artisans, including 15 government-certified craftspeople.Works span from simple pottery to furniture, including traditional items integrated with modern elements.

    shinsegae-duty-free-han-soo-2

    Officials expect Han Soo to become an important venue for foreigners wanting to experience Korean traditions and goods. It will offer not only the craftworks, but also introduce the raw materials used to produce them. There will also be special exhibitions.

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  • Changed deal as McDonald’s Corp sells

    Changed deal as McDonald’s Corp sells

    While finalising a buyer for its China and Hong Kong stores, McDonald’s Corp has decided to keep a “significant” minority stake.

    The US fast-food chain has picked a consortium led by private-equity firm Carlyle Group and Chinese conglomerate Citic Group to buy the stores.

    Its decision to retain the minority stake lowered the price tag from the $3 billion reportedly sought. An insider says McDonald’s decided to keep a slice of the business as it wants exposure to future growth in the world’s second-largest economy.

    Meantime, the company will also keep its stores in South Korea, which it previously also wanted to sell, Reuters reports.

    Early this year McDonald’s said it was reorganising its business in the region, seeking strategic partners in China, Hong Kong and South Korea as it switches to a less capital-intensive franchise model.

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  • Crown brings back Snyder’s of Hanover pretzels to Korea

    Crown brings back Snyder’s of Hanover pretzels to Korea

    America’s all-time favorite pretzel brand Snyder’s of Hanover will re-enter South Korean snack market via local snack maker Crown Confectionery Co., with the salty and buttery biscuit gaining popularity as a tidbit among beer and wine lovers in Korea.

    A pretzel is a type of snack made from sourdough most commonly shaped into a twisted knot and has a salty taste. It remains as an all-time favorite snack in the U.S. and Europe.

    Crown Confectionery on Tuesday said it inked an agreement with Snyder`s-Lance Inc., U.S-based snack maker that owns Snyder’s of Hanover brand along with many other snack labels, to form a strategic partnership. Under the agreement, the Korean snack maker will have exclusive rights on pretzel supplies to sell and distribute the Snyder’s of Hanover pretzels in Korea. The Korean snack maker also plans to gradually increase the volume of cross-selling products with Snyder`s-Lance.

    Snyder`s-Lance first entered Korean snack market with its pretzels in 2007 through a bakery company as its reseller but it was forced to exit the market last year after failing to penetrate into Korea’s bigger retail shops. The America’s number one pretzel brand suffered a disgrace in its first attempt due to the marketing strategy of positioning itself as an assortment of bakery products when it actually is a type of snack, industry experts said.

    The American snack maker posted $1.66 billion in net revenue for the full year 2015 and accounts for a 35 percent of pretzel market in the U.S.

    The demand for pretzels is rising sharply, especially among beer lovers, said an unnamed Crown Confectionery official. The estimated size of pretzel market in Korea is around 40 billion won a year, according to local snack makers.

    The pretzel assortments will hit the shelves in near future through Crown Confectionery’s sales network throughout the country, the official added.

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  • Lego Korea launching first official shop

    Lego Korea launching first official shop

    Lego Korea is to launch its first shop at the Hyundai Department Store Pangyo branch in Gyeonggi Province, southeast of Seoul, on Friday.

    Officially certified by the Lego Group headquarters in Denmark, it will differentiate itself in design from outlets that sell a limited range of Lego sets. It joins a range of official Lego Stores in Asia including Hong Kong, Japan, Malaysia and Singapore.

    A comprehensive inventory of Lego sets, some of which are hard to buy at shops in Korea, will feature at the new official store. To mark its opening, there will also be limited editions of such sets as Lego Store and Lego Disney Castle.

    There will also be a Pick a Brick zone, where customers can put together customised sets.
    For its first six days, the Hyundai Department Store Pangyo will run Korea’s largest-ever Lego experience zone, a free attraction at its Topaz Hall.

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  • Korean online shopping reaches new high

    Korean online shopping reaches new high

    South Korean online shopping reached a new record high in October, aided by a nationwide discount event, according to government sources.

    Total online transactions reached a record 5.6 trillion won (US$4.8 billion) in October, up 17.3 per cent from 4.8 trillion won a year earlier, according to the report compiled by Statistics Korea.

    Purchases made through smartphones, tablets and other mobile gadgets also soared 37.4 per cent on-year to a record 3.2 trillion won to account for 56.1 per cent of all online sales in the month, up from the 54.7 per cent share the previous month.

    In October, the Korea Sale Festa, designed to tie up the retail industry with the tourism and cultural sectors in line with the major Chinese holiday season, encouraged people to go shopping online and offline.

    During the one-month period, some 200 retailers and internet markets offered discounts and promotions to attract local and foreign shoppers.

    Demand for clothes jumped 29.5 per cent on-year to 726.8 billion won and online sales of cosmetics surged 42.1 per cent to 465.1 billion won, while online food delivery vaulted 24.8 per cent to 521.4 billion won.

    According to separate data, the combined sales of department stores, large outlets and internet shops increased 8.4 per cent on-year in October, with those of offline stores gaining 6.3 per cent and those of online retailers jumping 13.2 per cent.

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  • K-Market to expand network with VinGroup

    K-Market to expand network with VinGroup

    Korean chain K-Market is in talks with VinGroup to expand its network.

    K&K, the owner of K-Market supermarket chain and K-Food, wants to expand by opening inside VinGroup’s commercial centres.

    K-Market currently locates its retail stores inside Lotte Mart and Fivimart outlets.

    The retail operators plans to expand its network to 100 supermarkets by 2020, and eyes a turnover of  more than US$100 million in 2017.

    Ko Sang Goo, chairman of K&K, said the company has been researching the Vietnam retail market carefully.

    The group aims to add more services to its chain such as laundry and eateries and to import more Korean products to serve local needs.

    K-Market currently has four stores in Hanoi and nine in Ho Chi Minh City.

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  • B2LiNK eyes global K-beauty market beyond China

    B2LiNK eyes global K-beauty market beyond China

    The Group of Two’s recent protectionists policies followed by Donald Trump’s victory in the U.S. presidential election and China’s economic retaliation against Korea over the deployment of a Terminal High Altitude Area Defense system seem to be serious risks for Korean exporters.

    B2LiNK CEO Lee So-hyung, however, confidently said no government can interfere with macro-trends in the market. The 33-year-old is one of the co-founders of the IT-based business-to-business startup which distributes Korean beauty brands to global retail channels in the most effective way possible.

    “The U.S. will not restrict small areas. It may impose anti-dumping tariffs on steel, but consumer goods ― especially Korean cosmetics ― will not be regulated as they are not in the majority of the market,” Lee said in an interview with The Korea Times on Friday.

    “Most people fear that trade with China will be threatened, but local Chinese firms actually earn more money than Korean businesses through the cosmetics trade. Chinese authorities will be unlikely to regulate the trade, as most Chinese consumers purchase Korean cosmetics via their local online platforms.”

    An inside view of B2LiNK office in Gangnam

    After working in many industries in several countries as a consultant of McKinsey & Company for four years, Lee decided to operate a business that introduces Korean consumer goods to the world. He said, “The industry in which Korea has an advantage over other countries is in consumer goods.”

    His company initially targeted the Chinese market and has expanded its presence there. The Seoul-based company established local offices in Tianjin and Shanghai. It also signed supply contracts with China’s top commerce firms including Watsons China and RuHnn.

    “When I began to run my business in 2014, China’s economy was growing rapidly with its e-commerce market which was growing much faster,” Lee said. “The rate of cosmetics consumption, on the other hand, was still low at that time, so I thought there might be a chance for a success.”

    However, B2LiNK is drawing up a blueprint to globally expand the presence of K-beauty beyond China. Lee said, “Korean consumer goods have depended too much on China so far, and we want to help the firms gain competitiveness in the global market. Demand for Korean consumer goods is rising in the U.S., Europe, Africa and the Middle East.”

    B2LiNK began to supply Korean cosmetics to retail channels in Southeast Asia this May and posts more than 100 million won ($85,000) in monthly sales there. It plans to establish an office in the U.S. next year, which will be the company’s first base camp toward the developed market.

    “We are actively recruiting employees in the U.S. and Southeast Asia,” Lee said. “We will hire local people to lead our subsidiary companies there.”

    Lee said B2LiNK wants employees who can build their careers in the company, rather than those who already have experiences in similar industries. “Our basic concept is to develop less advanced industries. Expertise is an old-fashioned concept in B2LiNK,” he said.

    Among young “B2LiNKers” whose average age is 29, B2LiNK posted more than 11 billion won in sales last year. The company estimates its sales will be over 30 billion won this year.

  • Apple Criticized by Korean Game Developers for its App Store Refund Policy

    Apple Criticized by Korean Game Developers for its App Store Refund Policy

    It took me a while to figure out what the big deal was. It’s not that people buy a $1.99 game, then get a refund and keep playing.It’s that people buy $100 in in-game “currency” using an in-app purchase, then get a refund, and keep the $100 of in-game “currency”. Then do this again. And again. And again.

    Oh, you want to have the best fort in Clash of Clans? $100 in in-game gold, and you can do it quickly! Then get a refund on that in-game gold. Want to get good Pokemon faster? $100 in in-game gold and you can lure more Pokemon to you (for a long time.) Then get a refund on that in-game gold.

    It took me a while to figure out what the big deal was.

    It’s not that people buy a $1.99 game, then get a refund and keep playing.

    It’s that people buy $100 in in-game “currency” using an in-app purchase, then get a refund, and keep the $100 of in-game “currency”. Then do this again. And again. And again.

    Oh, you want to have the best fort in Clash of Clans? $100 in in-game gold, and you can do it quickly! Then get a refund on that in-game gold. Want to get good Pokemon faster? $100 in in-game gold and you can lure more Pokemon to you (for a long time.) Then get a refund on that in-game gold.

    Not quite true. In clash of clans, if you request a refund in $100 worth of gems, the game takes the gems spent from you and you end up with thousands of gems in debt. You can still earn gems the normal way but it goes to offset that negative gem count.

    Don’t know how clash of clans can do this but Koreans can’t figure out what the refund was for…

    So… Commenters, we don’t need to be specifying “Korean developers” or calling them out by their nationality. This is a problem to *ALL* nationality of developers, it just happens that this article was in a Korean newspaper, so the developers they interviewed are Korean. Saying things like “These Korean developers whining about…” or “I wish these Korean companies would…” is unnecessarily adding nationality (and by proxy race) in to a complaint. Would you have made the same comment if the developers had been from California? Or Texas? Would you have specified “These Californian developers…” or “I wish these Texan companies…”?If not, then leave “Korean” off the description you post. Their “Koreanness” has nothing to do with the issue.

    I hate in app purchases. I disable them from my settings.So pretty simple. Get rid of in app purchases. Than they wouldn’t have an issue tracking down people who ask for refund. One time fee payment for full game.

    A non issue really. The developer has access to the receipt for each purchase and can check if it is still valid at any point in time.
    They just need to keep track of the receipts, basic in-app programming ffs.
    To be consistent Apple should have the same policy for their stores – so I can buy an iPhone/MacBook then call to request a refund without returning it. I’m sure there’ll only be a “small” number of people abusing it 😉

    And what exactly are people “stealing” by “returning” 100 gold coins in an app – a couple bytes of database space?

    I operate my own small business, a small hardware device with an online system connected – getting in on the “smart home” craze. Manufacturing is outsourced, so we don’t have to deal with manufacturing shrink, we just pay a per-unit contracted cost. The online service, as with any of these games, is practically zero cost-per-unit. If someone cancels a service, or asks for a refund (which we always offer). Yes, hardware space and bandwidth cost money, but there is no “direct cost” per-user.

    Hardware-wise, in the past month, we’ve had $2388 which I’d classify as shrink at retail price, $912 at cost price. That includes:

    – 1 unit damaged in warehouse
    – 3 units lost by couriers shipping to customer
    – 4 “change of mind” hardware returns that couldn’t be re-sold
    – 1 unit that was bought via PayPal with a stolen credit card (we had to swallow the cost)
    – 3 units that were returned as being faulty, which we determined was fraudulent – 1 had a smashed screen which couldn’t have happened during qa/shipping (impact mark), one which was obviously dropped and cracked but otherwise seemed to work fine, and 1 which was returned because apparently only the accessories were in the box, not the unit itself (even though we could see the unit was online, and connected to our service – not for long though!)

    At cost price, for us that was around 0.9% shrink vs revenue, and around 1.4% vs per-item profit margins (not taking into account operating costs here). That’s something we have to budget for – we *know* it’s going to happen, and we take that into account. 100% of our shrink costs come from hardware, not software. Out of that, only a third of shrink was down to “fraud”.

    Saying shrink can’t happen with a digital product is silly. Of course it’s going to happen. If you’re dealing with people, at some point you’re going to deal with fraud. Fact of life. The only difference is the physical cost behind it doesn’t scale the same way as with physical products.

    Here’s two examples:

    1. Company A sells a video streaming service for $10/month. Someone purchases a subscription uses a stolen credit card, and watches 50 films. The credit card company (rightfully) does a chargeback 14 days later, and the company cancels the service. A movie averages at 1.5GB, using 75GB bandwidth. They pay AWS $0.06/GB for bandwidth, which equates to $4.50. They also have to pay the rights holders $0.10 per viewing as part of their agreement. That’s $5, meaning that the total cost of the fraud is $9.50 – that’s $9.50 worth of shrink.

    2. Company B offers a mobile video game for free on the App Store, and sells packs of “100 gold coins” for $5. When a user buys coins, they can use them to buy items in the store – the transaction is purely in the game, and the only result of buying the coins is a database entry to tell the game “hey, user X bought 100 coins”. Somebody buys 100 packs of coins for $500, buying all sorts of virtual items for their character, again, all database entries. The user claims their child accidentally bought the coins, and Apple refunds the $500. Company B hasn’t lost money, other than perhaps a couple of cent in bandwidth costs. Shrink is effectively 0.

    That’s why I don’t understand them chasing so much – unless there is a physical per-unit cost behind it, it’s really not worth it. So what if someone buys a game or coins and returns them, they’ve lost a sale, sure, but they haven’t lost money.

    you work for company A and i’m another customer. i don’t give a flying f*** if Fred next door can or can’t watch the latest Star Wars movie because of his fraudulent dealings with you. it literally has no material affect on the outside world.

    you work for company B and i’m a customer on the same server as Fred. While you haven’t lost money, what you’ve done is enabled Fred to gain an unfair advantage over me and many others who have not bought the coins and got the stuff for free. of course, we don’t know that he hasn’t paid for them – perhaps he’s just a mr moneybags. but word gets out, the big spenders get upset that people competing with them are doing so by fraud and a ********* goes down on the game’s message boards. shrink isn’t measurable in terms of lost sales – yet – but is high in terms of lost reputation and goodwill. it could well have a material effect an order of magnitude higher than company A’s issues going forward.

    comparing a video streaming service which serves one end user at a time, to a MMO game where the actions of one gamer affect the others is silly.

    But you can’t *not* have a refund policy. I have, myself, gotten a refund for a game, when the game stopped working after upgrading from iOS 6 to iOS 7. The app was still installed and could still run (well, as far as it ever did after upgrading), but couldn’t be updated or re-downloaded.IMO, the amount of money they’re going to spend chasing down and suing the small % of customers who abuse it isn’t worth it. All businesses have to deal with a small % of fraud – how many retail places have had TVs returned as faulty when a new one comes out, or people had “left” their laptop in the trunk of their stolen car, or had their iPhone suddenly develop an intermittent fault just after a small scratch appears on the screen.

    It’s a cost of doing business.

    But you can’t *not* have a refund policy.
    It’s a cost of doing business.

    Very true. I wish these Korean companies would get a life and wake up. They are probably losing far more money from employee theft and laziness than a few app users.

    Every business has shrink built into their monthly costs. Shrink is everything from stuff people return that they cannot get credit for, employee theft, customer theft, stuff that gets broken on the floor, etc. You have to expect these things to occur and build it into your costs.

    I always assumed that Apple was able to remotely delete refunded apps.

  • South Korea’s Cashless Push Will See Coins Removed From Circulation By 2020

    South Korea’s Cashless Push Will See Coins Removed From Circulation By 2020

    South Korea is the next country looking to go cashless. That in itself may not surprise most people, but the way the government is going about things will raise a lot of questions. It appears the current plan is to force people to hand over all of their physical currency to the central bank. This will not happen overnight, but physical coins are expected to be out of circulation by 2020.

    South Korea Will Use An Aggressive Cashless Strategy

    Various countries around the world are looking at different ways to go cashless in the coming years. Using physical cash can be a burden for both consumers and retailers, while only adding more security risks as well.0. But in most cases, the real reason for going cashless is to make people even more dependent on banks for all of their daily expenses.

    The central bank of South Korea is no different in that regard, as the institution unveiled its plan to enforce a cashless society over the next decade. First of all, they will eliminate all coins from circulation, which they intend to achieve by 2020. Quite an optimistic view, but then again, South Korea is a very different culture compared to most other countries in the world.

    One thing to keep in mind is how the removal of coins from circulation will affect retail prices for goods and services. It is doubtful prices will be rounded down anytime soon, and more expensive goods and services are a far more likely scenario. Whether or not the South Korean population will like that change, remains to be seen.

    To facilitate these changes, the Central Bank of Korea wants consumers to deposit loose changes onto the national T-Money cards. These electronic travel passes can be used for all forms of transportation, including taxi rides. Additionally, several thousand convenience stores in the country accept T-Money as a payment option.

    It has to be said; South Korea may be one of the regions where going cashless will not be a significant change. In fact, there are more credit cards in circulation than citizens. Furthermore, only one in five payments made nationwide occurs through paper money and coins. Phasing out coins should not be a big challenge, but the goal of 2020 may be a bit too optimistic.

    But it appears there is another reason to get rid of physical coins. Credit Finance Institute’s Lee Hyo-Chan told CNBC how it costs more than 10 won to create a 10 won coin. All of the costs associated with the mass minting of coins adds up to over US$40m per year. Additionally, collecting, managing, and circulation of coins incurs, even more, costs.

    Getting rid of cash is a cost-cutting effort, which is understandable. At the same time, banks should not be given even more power of the financial ecosystem than they have right now, as they already have a firm grip on people’s money. Centralization of financial power is never the answer, and going cashless will not necessarily be beneficial to the average consumer from a financial perspective.

  • Yogibo bean bags to launch in Korea

    Yogibo bean bags to launch in Korea

    Yogibo bean bags, which started in a Nashua, USA, basement in 2009, is about to launch in Korea.

    The brand has proven a hit in Japan, where 20 of its 50 global stores are located, and now the company has opened a pop-up store in Seoul after appointing a local partner. Yogibo has some 26 stores in the US and others in Jordan and Canada.

    Eyal Levy, founder and CEO of Yogibo, described the response to the pop-up, which opened on November 1, as “incredible”.

    “We are so excited to get into this market and to partner with the founders of Yogibo Korea,” he said.

    Yogibo Korea co-founder David Park is a close friend of Levy. “I knew David prior to this opportunity, and I couldn’t be happier to do this with him. It’s always fun and awesome to create partnerships with people that you know, like, and trust,” said Park.

    The first permanent South Korean store will open at the beginning of 2017. Yogibo is confident South Korea will be a perfect fit due to its overwhelming success in Japan.

    Yogibo stores are known for their bright colors, fun decor, and friendly staff. The stores feature multiple seating areas featuring the company’s line of bean bag chairs and pillows, as well as a variety of the company’s large bean bag furniture, home decor product, and accessories. Each store uses Yogibo’s flagship product, the Yogibo Max, which is a portable, versatile piece of furniture that can be used as a chair, recliner, bed or couch.

    “The word ‘Yogibo’ has meaning in Korean, something we didn’t know when we started the company. It means ‘Look here.’ We think it’ll be a great fit,” said Levy.

    Yogibo opened its first concept store in the Natick Mall in Natick, Massachusetts, in 2010.

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