Tag: Malaysia

  • AirAsia warns of fake ticket sales on Facebook, Instagram

    AirAsia warns of fake ticket sales on Facebook, Instagram

    Discounted AirAsia and AirAsia X tickets sold on social media platforms are likely fraudulent, the airline warned the public today.

    The low-cost carrier today said it has already encountered several complaints from consumers who procured the tickets from unauthorised resellers who advertised these at heavily discounted rates on Facebook and Instagram.

    “The airline would like to remind the public to book their flights only through official channels such as the website airasia.com, official websites of its affiliates (such as AirAsiaGo.com) and official sales centres listed on our website,” it said in a statement today.

    It then urged the public to verify such third-party offers via the airline’s social media channels on Facebook, Twitter and Ask.

    The low-cost carrier said that its popularity in the region made it an attractive target for such scams, further warning that it may take legal action against those involved, in addition to the police report it has already lodged.

  • Malaysian bubble-tea stoush now question of loyalty

    Malaysian bubble-tea stoush now question of loyalty

    Malaysia’s Chatime bubble-tea stoush continues, with a fresh argument regarding outlet loyalties.

    Taiwanese Chatime franchise owner La Kaffa International says nearly 50 outlets will stay with it, while former Malaysian master franchisee Loob Holdings claims that only four outlets have opted to keep the Chatime banner.

    Loob CEO Bryan Loo says more than 95 per cent of the total 165 Chatime outlets in Malaysia have decided to quit the brand and adopt Loob Holding’s new brand.

    “Only three franchisees, who run a total of four stalls, do not want to move on with us. They will be handed back to the franchise owner,” he told journalists at Kuala Lumpur’s Pavilion Shopping Mall after launching his new brand, Tealive.

    He did not name the franchisees or pinpoint their outlets.

    Loo says the new name was chosen to appeal not only to Malaysians, but across the other regions – and internationally.

    “So we felt like we had to find a very good name; and it had to be different from Chatime. We started with over 300 names and over three days, we shortlisted it down to 30 names and then the last one. In the end, we wanted a name that was simple and easy to digest no matter who you are.

    “While shortlisting, we felt that we exceptionally liked the names that had different pronunciations.

    People used to pronounce Chatime in so many different ways and it stirred conversation. So we wanted the same spirit; and that’s how we landed on the name Tealive (live pronounced similar to ‘a live show’). Some people could pronounce it tea-live (as in live at home) but the important thing is the underlying meaning to it – we want to bring a new life to tea.”

    Loo said in an interview that Tealive will be very different to other brands in the crowded bubble-tea market.

    “We want to be the brand that protects the weak and isn’t afraid of the strong; but also the brand that embraces changes. On the other side, with our hands untied, I believe that over the next quarters there is going to be a lot of innovation in terms of products, which we couldn’t do before.

    “When we used to collaborate with local brands, we were served warning letters; so moving forward that’s something we don’t have to worry about, so we can be innovative. I would also like to establish a regional R&D centre to come up with more creative drinks that will excite the market. Also, we’re looking to carry on with our aggressive expansion and move into other regions. We were already planning to do that with the previous brand, but now we get to do it with Tealive,” Loo said.

    La Kaffa contradicts claims

    At a press conference in a Kuala Lumpur hotel earlier this month, La Kaffa International executive VP Teresa Wang said the company was confident that nearly 50 franchisees would continue to collaborate with Chatime.

    At the same time, La Kaffa claimed Loob Holdings had stopped ordering the halal ingredients it supplied from Taiwan for Chatime’s Malaysia outlets. Loob Holdings has denied this, with Loo saying its products are certified by the Department of Islamic Development Malaysia (Jakim).

    The dispute bubbled to the surface in early December when the Taiwanese company terminated the master franchise agreement between the two parties, even though there was more than 20 years left on the deal.

    Loo has lodged a police report over the sudden termination, and both companies have taken the dispute to the Singapore International Arbitration Centre.

    Vietnam foray

    Meanwhile, Loo says Tealive will be opening its first overseas outlet in Vietnam before October.
    “We plan to deliver five outlets in Vietnam this year, and hope to increase that with another 20 outlets by the end of next year,” he says.

    Chatime is already in Vietnam with seven outlets in Hanoi, two in Ho Chi Minh City and one in Di An, Binh Duong province.

    Loo says Tealive will also venture into other Asean countries within the next few years.

  • AirAsia to run Bhubaneswar-Kuala Lumpur flights from April 26

    Malaysia-based low-cost airline AirAsia has added Bhubaneswar to the list of destinations in India with four weekly direct flights from Kuala Lumpur. It will commence operations on April 26, 2017, making AirAsia Group’s 16th route into India.
    On February 17, the low-cost carrier had signed a pact with the Odisha government for running direct international flights from Bhubaneswar to Kuala Lumpur.
    This new route is operated exclusively by AirAsiaBerhad (flight code AK) and will offer guests an experience of the rich culture, tantalising food scene and multi-faceted sights of the country’s capital city, Kuala Lumpur, the company said in a statement
    “With Bhubaneswar now added to our extensive network, AirAsia is unlocking the potential of international air travel from Kuala Lumpur to Eastern India and its surrounding areas. We are thrilled to be serving Bhubaneswar direct, a huge market that no other airline is serving directly from Malaysia. Now, everyone from across the region can connect to Bhubaneswar with AirAsia via Kuala Lumpur. At the same time, the people of Odisha can use Bhubaneswar as a gateway to our extensive route network to Asean and beyond, where they will have access to over 120 destinations across our extensive route network”, Aireen Omar, chief executive officer of AirAsiaBerhad said.
    AirAsia Group also connects Bengaluru, Visakhapatnam, Kolkata, Kochi, Hyderabad, Chennai, Tiruchirappalli, New Delhi directly to Kuala Lumpur, and from Chennai, Bengaluru, Kochi and Kolkata directly to Bangkok in Thailand.
    AirAsia was selected through competitive bidding to start operations from Odisha. The state government had invited an Expression of Interest (EoI) from the scheduled air carriers for running flights to destinations in South East Asia like Singapore, Bangkok and Kuala Lumpur. To woo the air carriers, the state government had agreed to provide reasonable Viability Gap Funding (VGF) in the form of subsidy grant.
  • PGEON delivers eCommerce orders to convenience stores

    PGEON delivers eCommerce orders to convenience stores

    Malaysian eCommerce customers have a new last-mile delivery service, PGEON, which lets them pick up their parcels at any MyNews.com convenience store.

    PGEON is a partnership between eCommerce delivery service EasyParcel and MyNews.com owner Bison Consolidated, which started out as a print media retailer. There are 320 MyNews.com outlets throughout Malaysia.

    Pgeon delivery. 1

    EasyParcel co-founder/CEO Clarence Leong says the need to deliver items quickly – ”on time” or “same-day delivery” – was the main reason for EasyParcel to initiate the partnership with MyNews.com.

    “We want to enable the mailing of their parcels with minimum stress or worries, allowing more flexibility for consumers to manage their deliveries,” says Leong. “More often than not, consumers are not home to receive deliveries.”

    PGEON is also a win-win for both courier companies and postal service users. Couriers do not need to go to individual doors to collect or deliver parcels, instead visiting only the designated MyNews.com outlet. This also ensures customer privacy.

    Pgeon delivery

    EasyParcel was launched by Exabytes in 2014 as Malaysia’s first integrated logistics service platform connecting logistics and shipping suppliers such as Airpax, DHL, Nationwide, Poslaju and Skynet to businesses and consumers.

    “Logistics plays a huge part in eCommerce,” says Leong. “It can be the defining factor for success for eCommerce companies.”

    Bison executive director/CEO Dang Tai Luk says the company is looking at opening 70 outlets in Malaysia by the end of this financial year. “A parcels pick-up and drop-off service will be a great addition to our outlets, as the eCommerce industry is growing in Malaysia.”

  • AirAsia inks pact with Odisha to run direct flights to Kuala Lumpur

    AirAsia inks pact with Odisha to run direct flights to Kuala Lumpur

    Malaysia-based low-cost carrier AirAsia on Friday signed a memorandum of understanding (MoU) with the Odisha government for running direct international flights from Bhubaneswar to Kuala Lumpur.

    The agreement was signed between Nitin Bhanudas Jawale, Director of tourism department in the state and AirAsia Chief Executive Officer (CEO) Aireen Omar.

    “AirAsia’s engagement is very important for Odisha. This pact marks the culmination of our efforts and very soon, we will be starting international flights. We have asked for permission to ply two to three flights per week. The state government is offering subsidy in the form of Viability Gap Funding (VGF)”, said Jawale
    AirAsia CEO said an announcement would be made shortly regarding the commencement of international flights from Bhubaneswar — a development industry experts feel could attract other players to launch operations from Odisha’s capital.
    “Sometime in April,  the services will start but it may be in the first or the last week. The exact date will be known in a week’s time. Air Asia will also be starting another flight to Bangkok in the next three to four months. With Air Asia launching its operations, we are hopeful that other players will be attracted to start their operations from Bhubaneswar. Invest Bhubaneswar has been pursuing Air Asia for the past five years to start operations from the city”, said Debasish Patnaik, convenor of the Invest Bhubaneswar event.
    AirAsia has selected through competitive bidding. The state government had invited an Expression of Interest (EoI) from the scheduled air carriers for running flights to destinations in South East Asia like Singapore, Bangkok and Kuala Lumpur. To woo the air carriers, the state government had agreed to provide reasonable VGF in the form of subsidy grant.
    The state government has offered to provide the subsidy grant initially for six months with the possibility of extending it for a year from the date of starting commercial flight operations. The continuation of subsidy grant would depend on the trend in passenger traffic.
    If an operator is already running flights from an Indian city to Singapore, Bangkok or Kuala Lumpur and is keen to use Bhubaneswar as a hopping destination, the state government would offer subsidy grant. However, the grant would be released on the condition that the operator reserves 30 per cent of seats for passengers flying from and to Bhubaneswar.
    The subsidy would be provided on a monthly basis and would be given if there are regular flights on scheduled days irrespective of the passenger flow. If the operator chooses to increase or decrease the frequency as per demand, the state government would vary the subsidy grant accordingly. Despite getting the international tag since October in 2013, international flight operations are yet to take off from Bhubaneswar except for Air India, which currently routes international passengers from the city via New Delhi.
    To incentivise global flight operations, the state government has announced the complete waiver of VAT (value added tax) on aviation turbine fuel (ATF).
  • Digi.Com plans to raise $1.12b through Islamic bonds

    Digi.Com plans to raise $1.12b through Islamic bonds

    Malaysia’s Digi.Com has secured approval to raise 5 billion ringgit ($1.12 billion) through via sukuk (Islamic bond) programs.

    The company’s unit Digi Telecommunications will issue the bonds, and the proceeds will be used to finance the company’s capex, working capital and other funding requirements.

    In a statement to the local stock exchange, Digi said the company plans to use the funds to invest in data and digital growth opportunities, as well as expanding its LTE-Advanced network, the digitization of the core business as well as investments in spectrum and other strategic assets.

    The operator said the sukuk program will allow it to tap into opportunities in the debt capital market with a wider and more diverse base of investors.

    Malaysian bond market credit rating service provider RAM Holdings has assigned the sukuk programs a AAA/Stable rating.

    Digi.Com is 49% owned by Telenor Asia. The operator reported a net profit of 1.63 billion ringgit in 2016, down 5.2% from the previous year, and its total debt increased by 988 million ringgit to 2.3 billion ringgit, due largely to upfront spectrum costs.

  • Parkson Retail sales continue to slide

    Parkson Retail sales continue to slide

    Parkson Retail Asia has flipped from a S$2.9 million (US$2 million) net profit a year ago to a net loss of $2.23 million for its second quarter.

    This is despite a 7.4 per cent year-on-year rise in revenue to $111.14 million, with Parkson attributing its red ink to weak same-store sales growth as well as losses by some new stores and businesses.

    For the six months to December 31, the department-store group had a net loss of S$7.42 million, compared to a net profit of $52.36 million for the same period the previous year. Revenue rose 4.2 per cent to $204.48 million.

    Parkson Retail Asia says its performance in Malaysia will remain muted because of “fragile” consumer sentiment, while rising competition will make Vietnam challenging.
    Meanwhile, its business in Indonesia could be affected by the changing retail landscape in Jakarta, it says.

    In Myanmar, its store at FMI Centre in Yangon will be closed in the third quarter for property redevelopment by the landlord, with a replacement store scheduled to open later in the year.

  • Malaysia’s shooting-star bauxite industry faces burn-up

    Malaysia’s shooting-star bauxite industry faces burn-up

    Already under fire for widespread environmental damage, Malaysia’s once lucrative bauxite mining industry is facing a likely death knell from neighbouring Indonesia’s move to allow a resumption of exports.

    This time last year, Malaysia was the world’s biggest supplier of the aluminium-making raw material to top buyer China, but its exports tumbled after government action aimed at reining in the little regulated industry.

    The latest move could spell the end for a sector that only sprang to life in late 2014 after Indonesia banned ore exports, and illustrates the risks facing miners across South-East Asia from increasingly uncertain government policy.

    Copper giant Freeport-McMoRan Inc warned last week it could slash output from Indonesia amid a long-running dispute with the government, while the Philippines has ordered the closure of more than half the country’s mines on environmental grounds.

    “Policy risk is huge in mining right now,” said Daniel Morgan, mining analyst at UBS in Sydney. “In supplier policy, you’ve got changes to Indonesia’s mining policy, the Philippines and Malaysia.” A host of mining operations sprang up along Malaysia’s bauxite-rich east coast to fill a supply gap after Indonesia in 2014 barred exports of mineral ores in a bid to push miners to build smelters.

    In 2015, Malaysia shipped more than 20 million tonnes to China, well ahead of nearest rival Australia and up nearly 700% on the previous year. In 2013, it shipped just 162,000 tonnes.

    But the dramatic rise came at a cost as largely unregulated miners failed to secure stockpiles of bauxite. The run-off from monsoon rains turned rivers and coastal seas red, contaminating water sources and leading to a public outcry.

    The government imposed a mining moratorium in early 2016, and shipments to China from existing stockpiles fell to 165,587 tonnes in December, with little indication the government is set to change its mind.

    Malaysia’s natural resources and environment ministry said any decision to lift the moratorium would be based on how well miners follow regulations to preserve the environment rather than economic gain.

    Recent rains in Kuantan have caused some bauxite runoffs from existing stockpiles, minister Datuk Seri Wan Junaidi Tuanku Jaafar told Reuters.

    “The heavy rains proved that the mitigation was not adequate. Now by having this before me, I am not yet prepared to allow them to start the operations,” he said, declining further comment on the topic.

    Indonesia introduced new rules last month that will allow exports of nickel ore and bauxite and concentrates of other minerals in a sweeping policy shift, but did not specify when it would resume exports.

    The announcement could be the final nail in the coffin for Malaysia’s industry, as its miners expect China to switch to Indonesia’s better quality and cheaper ore, due to lower production costs.

    “Indonesian bauxite miners kept a lot of stockpiles … They can sell cheap,” said a miner from local company based in Kuantan, a key bauxite mining area in the state of Pahang.

    “If the volume coming out of Indonesia is over 10 million tonnes, Malaysia has to say goodbye.”

    Unlike recent ructions in nickel supply from Indonesia and the Philippines that pushed up prices, Malaysia’s near exit from bauxite has had little impact on the supply chain as new suppliers emerged, particularly in Guinea in West Africa.

    “Some of these commodities are pretty plentiful, like bauxite for instance,” noted UBS’s Morgan.

    “When we talk to aluminium companies in China, we haven’t detected that they’re worried about a bauxite shortage.” The greater effect may be on Malaysia’s export-based economy where bauxite surged to become a key mineral shipped to China, its largest trading partner. At a bauxite price of US$50 a tonne, Malaysia’s 2015 exports were worth over US$1bil.

  • Aveda Malaysia launches in Kuala Lumpur

    Aveda Malaysia launches in Kuala Lumpur

    Aveda Malaysia has opened a store in Kuala Lumpur, its second outlet in Asia Pacific.

    At Pavilion Kuala Lumpur, the store has a new retail concept and is described by the US beauty product company as an “experience centre”.

    Instead of run-on shelving and glass store front, the outlet features six “experience zones” where consumers can explore products such as hair care for either men and women, skincare and bodycare.

    Founded by Horst Rechelbacher in 1978, Aveda is now owned by Estee Lauder Companies with its headquarters in Minneapolis, Minnesota.

  • AirAsia launches flights to Honolulu

    AirAsia launches flights to Honolulu

    Malaysian low-cost carrier AirAsia will be flying to Hawaii’s capital city Honolulu from June this year.

    The company announced on Friday (Feb 10) that its long-haul unit, AirAsia X, will fly to Honolulu four times a week from Kuala Lumpur via Osaka, and tickets will start from RM499 all in each way.

    The first flight will be on Jun 28, it added.

  • Fewer sales, but more profit for Courts Asia

    Fewer sales, but more profit for Courts Asia

    Electrical, IT and furniture retailer Courts Asia reports 24.4 per cent growth in net profit to S$5 million (US$3.5 million) for the third quarter to December 31.

    This is despite revenue falling 8.6 per cent year-on-year to $187.2 million, attributed to lower corporate sales for digital products, coupled with the recall of the Samsung Note 7 smartphone.

    Courts Asia executive director/group CEO Terry O’Connor says the growth in profitability despite a lacklustre retail environment underscores the sustainability of the company’s cost-savings initiatives and productivity measures.

    “We were also able to achieve better gross profit margin of 33.1 per cent, compared to 29.7 per cent for the previous third quarter.”

    He says Singapore will lead the way for the group’s vision to be a regional omnichannel player by investing in the continuous improvement and innovation of its stores, both offline and online. “We will use Singapore’s e-store as the benchmark for improving the front-end experience and back-end capabilities for our Indonesia and Malaysia online stores.”

    Singapore revenue, which made up 66.8 per cent of Courts Asia’s top line in the quarter, slid 12.3 per cent. Revenue in Malaysia, which contributes 29.3 per cent of the group’s turnover, fell 5.9 per cent, while in Indonesia, still a relatively new market, there was a 104.3 per cent jump in revenue mainly because of new stores. O’Connor says Indonesia represents an “insignificant portion” of the group’s overall revenue at just 3.9 per cent.

    Group gross profit margins increased marginally to 33.1 per cent from 29.7 per cent the previous third quarter.

    Meanwhile, O’Connor says Courts Asia is seeking to achieve the right store portfolio balance in terms of number of locations or store format. In Malaysia, the company expects to increase its store base from 67 to 70 by the end of this financial year, while in Indonesia one store opened during the quarter, with its ninth outlet on track to open this year.

  • Hooters of Singapore leads Asia expansion

    Hooters of Singapore leads Asia expansion

    Hooters of Singapore – Marina Bay has opened in Marina Boulevard, led by franchisee Destination Properties Group.

    Hooters Marina Bay - Singapore 3

    Covering 2336 sqft (217 sqm) and close to Marina Bay Sands and Marina Bay Financial Center, the restaurant features more than 22 large-screen televisions. The US chain is known for its hostesses, wings and live televised sports.

    “The growth of Hooters locations in Asia is continuing its momentum,” says Destination Properties Group CEO Gary Murray.

    Hooters Marina Bay - Singapore 4

    Hooters Marina Bay - Singapore 5

    Hooters Marina Bay - Singapore 6

    Hooters Marina Bay - Singapore 7

     

    Hooters Marina Bay - Singapore 9

    Hooters Marina Bay - Singapore 8

    The new venue is part of a 35-location Southeast Asia development agreement between Hooters and the Singapore-based international franchisee. There are now 24 outlets in Asia, with plans to open more this year in Phnom Penh, Samui, Jakarta, Singapore (Fusionopolis), Taipei and multiple locations in Manila.

    Meanwhile, the brand is seeking further restaurant sites in Bali, Bangkok, Ho Chi Minh City, Hong Kong and Kowloon, Jakarta, Krabi, Kuala Lumpur, Macau, Manila, Cebu and Davao, Siem Reap, Singapore, Taipei and Yangon.

    Hooters plans to open more than 30 restaurants globally this year.

    Hooters Marina Bay - Singapore 1

  • AirAsia’s 20% discount is back

    AirAsia’s 20% discount is back

    AirAsia and AirAsia X are offering a 20% discount on all flights for bookings from Feb 6 to 12 and for travel between Feb 7 to July 31, 2017.

    In a statement, AirAsia said the low fares included all destinations, such as Kuala Lumpur to Shantou, Luang Prabang, Pattaya, Perth, Busan or Penang to Johor, Medan and Johor to Jakarta, Guangzhou.

    The budget airline said the discount applies to all bookings made through airasia.com, the AirAsia mobile app and AirAsiaGo, while BIG Members could also redeem flights using their AirAsia BIG Points.

    AirAsia group chief commercial officer Siegtraund Teh said the “All Seats, All Flights” promotional campaign, a straight 20% off fares across both the short-haul and long-haul networks, would also include the Premium Flatbed on AirAsia X.

    “Through our low fares, more Malaysians can now travel to exciting destinations within our extensive flight network, many of which are exclusively operated by AirAsia and AirAsia X,” he added.

  • Bacardi builds Dewar’s presence in Malaysia with pop-up Whisky Emporium

    Bacardi builds Dewar’s presence in Malaysia with pop-up Whisky Emporium

    Bacardi Global Travel Retail is aiming to build the presence of Dewar’s whisky in Malaysia with a two-month shopper engagement activation at Kuala Lumpur International Airport (KLIA).

    The pop-up John Dewar & Sons Fine Whisky Emporium features the travel retail launch of Craigellachie Speyside single malt in two age variants: 13yo and a travel retail-exclusive 19yo.

    Bacardi said the campaign is timed to maximise the extended holiday and gifting season in December and January covering Christmas, New Year 2017 and Chinese New Year.

    The pop-up is located in front of the Zon Duty Free Arrival Store run by Duty Free Zone (DFZ) in partnership with Heinemann Asia Pacific. Travellers can sample a variety of Dewar’s single malts and blends, including Dewar’s 15yo and 18yo, Aberfeldy 18yo, Glen Deveron 20yo, Royal Brackla 16yo and Craigellachie 13yo and 19yo.

    Customers who spend over RM288 (US$65) will receive a complimentary trolley bag.

    Bacardi Global Travel Retail Regional Director Asia Pacific and Middle East Africa Vinay Golikeri commented: “Kuala Lumpur International Airport is an important location for us as a brand building opportunity for Dewar’s with its passenger profile focused on emerging market travellers, especially the Chinese and Indian traveller.

    Dewar's KLIA Feb 2017 1

    “Covering both the December/January holiday season and Chinese New Year, we are engaging the additional surge of passengers travelling at this time with our Dewar’s single malt portfolio, which offers an intriguing range of whisky options perfect for gifting or for self-treats to add to a personal collection.”

    Dewar's KLIA Feb 2017 4

    Heinemann Asia Pacific Brand Activity Manager June Ong added: “The Dewar’s Emporium is a perfect attraction front of store at this time of year and our customers love it. The presentation of the Dewar’s range from the artisan wooden trolley encourages closer examination and the retail ambassadors are doing an excellent job in helping shoppers explore the offer for themselves. We are particularly keen to encourage this level of connection with our customers as it gives them a memorable experience in our store.”

  • Chatime Malaysia outlets to rebrand

    Chatime Malaysia outlets to rebrand

    Chatime Malaysia bubble-tea outlets will be rebranded following a dispute between franchisor La Kaffa International of Taiwan and Malaysia’s Loob Holdings.

    The move follows a termination of the franchise contract because of irreconcilable differences. Loob Holdings, which runs 165 Chatime outlets in Malaysia, contributes more than half of the turnover for the franchise company’s 800 outlets internationally.

    “We will surely come up with something better,” says CEO Bryan Loo, noting his company has nine other brands. He says it built the Taiwanese brand from scratch in Malaysia — “from zero to hero, and from no outlet to the current 165”.

    Loo says disagreements and disputes over business and operational matters had all been dealt with in accordance with the terms of the franchise agreement.

    “In 2011, there were a few dozen bubble-tea brands, and now there are only three. We are by far the market leader in our segment, and we are confident of holding this leadership with our own brand, which will be revealed when the time comes.”

    The dispute came to light when La Kaffa announced on January 6 that it had terminated the franchise and would immediately take over all the 165 Chatime outlets in Malaysia. However, Loo has clarified that Loob Holding and its sub-franchisees are still running all 165 outlets. According to the franchise agreement, the outlets will stop using the Chatime branding after 45 days.