Retail News CRM

Tag: Bookstore

  • Eslite Taipei bookstore closing down

    Eslite Taipei bookstore closing down

    Eslite Taipei, the world’s first 24-hour bookstore, is scheduled to shut down next year.

    The popular Taiwanese bookstore chain will discontinue its flagship location in Dunnan, upon the expiry of its lease next year after 19 years of trading.

    The firm’s chairwoman Mercy Wu has admitted that no plans for the store are in the works following closure. She had previously stated that another Eslite location could have its hours extended to offer a 24-hour service to replace the Dunnan store.

    However, the firm’s previous experiments in round-the-clock bookstore service – including a trial in Hysan Place, Hong Kong – have proved not to be viable due to low customer turnout.

    Wu has been quoted as expressing hopes that Eslite stores will maintain their independence and “remain the first and last stop of book lovers in the next 10 years”.

  • WH Smith opens two further stores in Philippines airports

    WH Smith opens two further stores in Philippines airports

    International news and convenience retailer WHSmith has opened two new stores at Mactan-Cebu International Airport. The new branches under local franchise partner Regent Distributor Philippines join three existing stores at Mactan-Cebu and Manila Ninoy Aquino International Airports showcasing the retailer’s latest fascia, fixtures and fittings. The move is part of the brand’s overall strategy to bolster its presence in Asian markets.

    “We are very pleased to add an additional two stores to our growing portfolio in the Philippines”, said Phil McNally, MD international WHSmith. “With a fresh and modern look, we look forward to welcoming customers to the new stores to enjoy a full range of news, books, travel and convenience items.”

  • Eslite to open in Japan with partner

    Eslite to open in Japan with partner

    Taiwanese bookstore chain Eslite is planning to expand into Japan. The prominent bookstore business is using the move to build its international profile, and has announced its plans as amounting to a “new starting point for cross-culture ventures”. Eslite’s Japanese partner has yet to be named.

    The firm’s long-term plan is to expand into Southeast Asia, and it has been contacted by multiple potential partners, according to chairperson Mercy Wu. It is currently considering potential different modes of partnership.

    Eslite is a prominent name in the books industry in Taiwan, with 42 stores nationwide, as well as an additional three in Hong Kong and one in Suzhou.

  • DHL eCommerce service turns page with bookstore

    DHL eCommerce service turns page with bookstore

    A delivery service launched by DHL eCommerce that makes use of shops as drop-off points has received a boost with the participation of nationwide retailer SE-ED Book Center.The logistics operator yesterday said the operator of the bookstore chain was joining its domestic delivery service known as e ServicePoints, tapping demand in the fast-growing e-commerce sector.

    The collaboration announced yesterday between DHL eCommerce and SE-ED Book Center means that the book retailers’ outlets nationwide will become part of the ServicePoints network. Until now, the participating shops had been small operators. DHL eCommerce started the service nine months ago.

    Under the service, registered and walk-in customers can drop off their parcels at ServicePoints for nationwide delivery. Soon, shoppers will also be able collect their e-commerce orders from these ServicePoints

    Kiattichai Pitpreecha, managing director of DHL eCommerce Thailand and Southeast Asia, said that the ServicePoints service is designed to offer a convenient domestic logistics service for small online merchants that typically need to send out five to 10 products a day. For such deliveries, the customers are usually nearby.

    “Thailand’s e-commerce sector is the second largest in Southeast Asia and has 22 to 25 per cent growth per year,” Kiattichai said.

    “This pattern of growth is expected to continue over the next five years. The Thailand 4.0 initiatives also are encouraging a lot more small and medium-sized enterprises (SMEs) to turn to e-commerce. Therefore, there are a lot of demand for domestic delivery services. We want to offer Thai merchants and consumers a quality choice for logistics with an easy and convenient service.”

    There are around 100,000 small online merchants on the four main e-marketplaces in the country, Lazada, 11Street, Shoppee, and JD.com.

    Through the partnership, ServicePoints will be available at 150 SE-ED Book Center shops in Bangkok and across the country. The service rollout will reach all 394 branches by end of this year.

    DHL eCommerce plans to expand the DHL ServicePoint network to more than 1,000 locations by the end of 2018, before increasing this number to 3,000 in 2019.

    “ServicePoints is a shop-within-a-shop concept that facilitates the need for people to drop products for delivery at a retail shop,” said Kiattichai.

    “The parcels can be processed within seconds and customers will receive immediate shipment confirmation via SMS or email. The process at the ServicePoint is quick and hassle free, with no need to stand in long queues. The DHL ServicePoint network aims to serve the growing SME and C2C markets’ unmet demands.”

    In addition, consumers will soon be able to use SE-ED Book Center outlets as an alternative delivery address for their domestic e-commerce orders.

    “We will continue to offer more access points, more payment options and an integrated service delivering the quality to enable easier and simpler access to the rapidly growing Thai e-commerce ecosystem,” added Kiattichai.

    He expected that over the next 12 months, some 25 to 30 per cent of all parcels handled by DHL eCommerce will be delivered via ServicePoints. This would represent an increase from 5 per cent for previous nine-month operation.

    “The total volume of parcels we delivered in 2017 increased by four times from 2016. We expect the same growth for this year,” Kiattichai said.

  • Yes24 testing robot to help out in bookstore

    Yes24 testing robot to help out in bookstore

    Bookseller Yes24 is trialling an autonomous robot, nicknamed Around, at its secondhand bookstore in Busan.

    Its prime job is to collect books that have been read by customers, but it is also helpful for staff members.

    Yes 24 collaborated with Naver Labs for a year on developing the robot as well as an “air cart”, an electric trolley to help staff members move books around more safely and easily. It is equipped with anti-collision features.

    More Arounds and carts will be rolled out before year’s end after the trial and follow-up software and hardware updates.

  • All PageOne bookstores close in Hong Kong as liquidators take over

    All PageOne bookstores close in Hong Kong as liquidators take over

    The chain’s remaining outlets at Festival Walk in Kowloon Tong and Harbour City in Tsim Sha Tsui were closed for business with notices on the doors stating that stocktaking was under way.

    Another notice read that KPMG’s top restructuring officials Edward Middleton and Patrick Cowley have been appointed as receivers of the “Page One The Designer’s Bookshop (H.K.) Limited.”

    page one harbour city

    Page One have had special sales running since November. In October, an interior design company submitted a bid at the District Court to ask the company to pay back HK$910,000 of construction fees. Last week, Thermos, a kitchen utility company, also went to court to request sums totalling HK$480,000 for products sold at the bookstores.

    In August, it emerged that multiple publishers were also seeking overdue payments from the company. The beleaguered book chain reportedly owed over HK$700,000 to its publishers.“Page One is in the process of adapting to meet current consumer’s demand… however retail business have a high fixed cost,” it said in a public statement on August 12.

    The book chain added at the time that it required funding to strengthen its capital structure and said it has started discussions with a potential investor.

    page one close

    Since opening its first Hong Kong outlet in 1997, Page One had up to 10 stores in the city at the peak of its business. However, the chain closed its store in Times Square, Causeway Bay in 2015 and shut six more stores at the Hong Kong International Airport this year. The remaining two Hong Kong branches are located at Harbour City and Festival Walk.

    page one

    Foreign Press stopped supplying books to Page One in June. This summer, the company said it would not rule out the option of legal action if the troubled book chain continues to delay its payment.

  • Apple’s book and film services go dark in China

    Apple’s book and film services go dark in China

    Apple Inc’s online book and film services have gone dark in China, after Beijing introduced regulations in March imposing strict curbs on online publishing, particularly for foreign firms.

    Attempts by Reuters on Friday to access Apple’s iBooks Store and iTunes Movies services were met with a message in Chinese saying they were “unusable.”

    China’s media regulator, the State Administration of Press, Publication, Radio, Film and Television, demanded Apple halt the service, the New York Times reported, citing two unnamed people. The regulator did not respond to a faxed request from Reuters for comment.

    “We hope to make books and movies available again to our customers in China as soon as possible,” said a Beijing-based Apple spokeswoman, who declined to provide further comment.

    This is not the first time an Apple service has been made unavailable in China.

    The company’s News app, launched last year, can be used in many countries by people who downloaded the app from the U.S., United Kingdom or Australia App Stores. But those people trying to access the service on the mainland are shown the message “News isn’t supported in your current region.”

    The Apple spokeswoman in Beijing said News had only launched in the U.S., United Kingdom and Australia, but declined to comment on how the app could still be used in places like South Korea and Hong Kong but was blocked in mainland China.

    Apple’s second-largest market by revenue is Greater China, which includes Taiwan and Hong Kong, driven by the iPhone’s popularity in the world’s biggest smartphone market.

    But the company has at times met with official resistance from Beijing, with state media once branding the U.S. tech behemoth’s iPhone a danger to national security.

    In March, regulations came into effect that prohibit foreign ownership and joint ventures in online publishing and stipulate that all content be stored on servers in China. The move sparked fear of greater curbs on foreign businesses.

    In an effort to shape public opinion, President Xi Jinping’s government has implemented an unprecedented tightening of internet and media controls and sought to codify the policy within the law, a campaign that critics say ignores human rights and is a burden for business.

    Earlier this month, the U.S. labeled China’s internet censorship a trade barrier in a report for the first time since 2013, saying worsening online restrictions are damaging the business of U.S. companies.

    Officials say internet restrictions are needed to ensure security in the face of rising threats such as terrorism and foreign ideology that could destabilize China.

  • Hong Kong airport cuts back on bookshops: Page One out, new mainland-based operator takes over

    Hong Kong airport cuts back on bookshops: Page One out, new mainland-based operator takes over

    Hong Kong International Airport is cutting back sharply on the number of bookshops for departing passengers and replacing all Page One stores with new outlets run by a mainland-based firm.

    The overhaul includes the ­replacement with high-end fashion stores of the airport’s two biggest bookshops in the departure area – once popular with mainland travellers buying books and magazines banned across the border.

    At a time of major controversy over Hong Kong’s banned-book trade, the number of airport bookshops is being reduced from 16 to 10, and four remaining shops moved, mostly to smaller sites positioned near departure gates.

    The two biggest bookshops – the 250 sq m Relay and Page One stores in prime positions near gates 20 and 21 in departures at Terminal One – are being replaced by luxury fashion stores MCM and Hermes respectively.

    Singapore-based chain Page One has lost all six of its airport bookshops while French-owned Relay, which has been doing business at the airport for 11 years, has had its number of outlets cut from 10 to five.

    Five of the 10 remaining bookshops at the airport will be run by a new operator, mainland publisher and bookstore chain Chung Hwa, under the new arrangement which comes into effect in April.

    The cutback in book retail space has triggered concerns that the Airport Authority might have come under pressure to shut down shops selling politically sensitive titles or exercised self-censorship in the wake of the ongoing controversy.

    Five Hong Kong booksellers went missing last year, sparking fears they had been kidnapped by mainland agents operating beyond their jurisdiction, but they later turned up on the other side of the border, saying they had gone there voluntarily in connection with an investigation into the smuggling and sale of banned books.

    However, an Airport Authority spokeswoman said the decision had been taken to reduce bookstore space because of a “change in reading habit and advancement in technology” following regular customer surveys on travellers’ needs.

    Relay and Page One were granted their most recent licences to run 16 bookshops at the airport in 2009. With the leases expiring in April, the Airport Authority invited bids for the relocated spaces in June last year and decided the winners in August.

    A spokesperson for the marketing department of Page One Hong Kong declined to say if the chain lodged a bid but said: “The proposed units’ allocation for the latest tender offered by the Airport Authority [was] not appropriate for us to continue our presence.”

    Because of that and the tourism downturn and sluggish economic conditions, Page One had decided to re-evaluate and restructure plans for retail stores to “match the current retail downturn”.

    Lisa Leung Yuk-ming, associate professor from the department of cultural studies at Hong Kong’s Lingnan University, said Chung Hwa had “quite a strong mainland Chinese background” and people might surmise political reasons for the changes.

    “Airport book shops became a haven for all these controversial books about Beijing government officials and their sex lives and how they made their way [to power] through corruption,” she said.

    “They were a haven not only for books but for magazines publishing gossip tabloid stories about the mainland Chinese government.

    “This might be a reprisal for bookshops selling these kind of things or it might be self-censorship by the airport themselves to try to weed out these problematic bookshop labels.

    “It might be a more proactive strategy to let more pro-Beijing commercial presses have space at the airport as a way to toe the official line – [and say] these are the books you should be reading rather than these problem [ones].”

    The Airport Authority spokeswoman repeatedly declined to address concerns over a possible political motive for the reduction in bookshop space.

    “The selection of books to be offered in the shops is decided by bookstore operators,” she said.

    The decision to cut back on book shops contrasts with the authority’s comments in 2009 when the previous contracts were awarded. Then, the authority said its surveys found books, magazines and newspapers were among the best-selling categories for departing passengers.

  • China’s Online Retail Giant Dangdang Set to Open 1000 Real-world Bookstores by 2018

    China’s Online Retail Giant Dangdang Set to Open 1000 Real-world Bookstores by 2018

    Dangdang, a Chinese online retail giant, is eyeing to open 1,000 real-world bookstores within three years.

    The ambitious plan is contrary with the recent trend in which everything moves to go online. With the advent of online bookshops, several traditional ones have either cut back their activities or declared bankruptcy.

    Yi Yali, a traditional bookstore owner, shared that “the bookstore business has been in a decline since 2010 due to rising costs. This includes expensive human resources and rents.”

    It was between 1997 and 2010 when “real bookstore business reached its peak with its rapid growth,” Yi said, adding that a number of “featured bookstores have emerged at that time.”

    However, for Ying Changlong, General Manager of Shenzhen Publication and Distribution Group, the conventional bookstore business has not yet entered the so-called “sunset” industries.

    “It is the failure of business strategies rather than the fall of brick-and-mortar bookstore industry itself,” Ying said. “The biggest challenge for traditional bookstore lies in its single form, which makes it hard to build strong ties with customer. As such, bookstore operators need to be more creative.”

    One of the most successful business models is the one utilized by the Taiwan-based Eslite and Beijing-based SDX Joint Publishing Company. The two team up with other retailers like art galleries and coffee shops to create a “one-stop cultural shop.”

    Dangdang.com assistant executive Zhang Wei remarked that the firm wants to follow this scheme.

    “Our bookstores in the first- and second-tier cities will be as large as one to two square kilometers, and they will become a cultural complex with sales of books and other related products with higher profit,” Zhang said. “Meanwhile, we will team up with renowned shopping malls in an attempt to substantially cut bookstores management costs.”

    Simultaneously, the bookstore will also combine its online and offline businesses with its customer services.

    The first offline bookstore, occupying 1,200 square meters, is set to be launched in Changsha City next month.