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Category: E-Tailing

Retail News Asia is committed to providing both local and global retailers with the latest E-Commerce & Etail news throughout the Asian market. This on a daily base.

  • China’s Pinduoduo beats revenue estimates, eyes overseas growth

    China’s Pinduoduo beats revenue estimates, eyes overseas growth

    Shanghai-based e-commerce giant Pinduoduo Inc reported quarterly revenue above Wall Street estimates on Monday, buoyed by a major shopping festival and price promotions to lure China’s increasingly reluctant consumers to open their wallets.

    The group’s U.S.-listed shares rose more than 15% in trading before the bell.

    “We saw a recovery in consumer sentiment in the second quarter, especially during the 618 shopping festival,” said Chief Executive Chen Lei.

    He cited agricultural produce, fast-moving consumer goods, consumer electronics, and beauty products as standout sales performers and said promotions had also driven up sales.

    As a regulatory crackdown ensnared tech giants across China in recent years, Pinduoduo heavily promoted its role in connecting farmers with consumers, waiving sales commissions to merchants selling agricultural products.

    During a post-earnings call with analysts, Chen said a similar program would be rolled out for craftsmen and artisans shortly.

    Pinduoduo, founded in 2015, first gained traction among consumers in smaller cities in China, but has since expanded its reach to top-tier cities.

    Budget constraints China-wide have become more apparent amid an economic slowdown and record-high youth unemployment.

    According to China’s National Bureau of Statistics (NBS), July retail sales increased 2.7% year-on-year, below the expected 5% growth and the 3.1% rate seen in June.

    The platform is now looking to international expansion, with a cross-border e-commerce platform slated for launch in the coming months targeting the United States as its first market.

    “The overseas business is one of the opportunities we see… (we) see many peers in the industry achieving good results, so we believe it’s a direction worth trying out,” CEO Chen said.

    Pinduoduo may benefit from a deal struck between Beijing and Washington last Friday to allow U.S. regulators to vet accounting firms in China and Hong Kong, potentially putting to rest a dispute that threatened to boot Chinese companies from U.S. stock exchanges.

    Peers JD.com Inc, and Alibaba, will also potentially benefit from that deal. Both also beat expectations with quarterly earnings announced earlier this month.

    Pinduoduo’s total revenue stood at 31.44 billion yuan ($4.55 billion) in the quarter to June 30, compared with estimates of 23.68 billion yuan, according to Refinitiv data.

    Pinduoduo’s net income attributable to ordinary shareholders was 8.9 billion yuan during the quarter, compared with 2.41 billion yuan a year before.

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  • Singapore-based e-commerce firm Qoo10 to acquire Tmon

    Singapore-based e-commerce firm Qoo10 to acquire Tmon

    Singapore-based e-commerce firm Qoo10 plans to acquire TMON through a stock swap deal, industry sources said Thursday.

    TMON’s two major shareholders — Anchor Equity Partners and Kohlberg Kravis Roberts & Co. — have agreed on the stock swap deal with Qoo10, according to the sources.

    Under the deal, the two shareholders will trade their 81.74 percent stake in TMON with new shares issued by Qoo10’s logistics affiliate, Qxpress. The remaining amount will be paid in cash, sources said.

    The remaining stake in TMON is owned by a consortium led by Poongsung Group, a Korean car parts maker.

    Qoo10 is also pushing to buy ecommerce platform Interpark from travel platform operator Yanolja, which bought a 70 percent stake in Interpark worth some 294 billion won ($220 million).

    Based in Singapore, Qoo10 is an ecommerce platform founded by eBay and GMarket founder Koo young-bae. The site operates localized marketplaces across five Southeast Asian countries, including Indonesia, China, Hong Kong and Malaysia.

    Its affiliate, Qxpress, reported around 150 billion won in sales in 2020. It is pushing for an initial public offering on the tech-heavy Nasdaq, and is currently under review by the U.S. Securities and Exchange Commission.

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  • China’s JD beats quarterly revenue estimates

    China’s JD beats quarterly revenue estimates

    JD.com, beat Wall Street estimates for quarterly revenue on Tuesday (Aug 23) as lockdowns in China to control the spread of the coronavirus boosted online shopping and the company’s “618” shopping event.

    US-listed shares of the Beijing-based company rose nearly 7 per cent in premarket trading.

    The company reported second-quarter revenue of 267.6 billion yuan (US$39.07 billion), topping analysts’ average estimate of 262.31 billion yuan, according to IBES data from Refinitiv.

    Sales in its product segment, which includes online retail sales, rose 2.9 per cent in the quarter, while those from services such as logistics and marketing jumped 21.9 per cent.

    JD.com said net income attributable to ordinary shareholders rose to 4.38 billion yuan, or 1.37 yuan per American Depository Share (ADS) for the three months ended June 30, from 794 million yuan, or 0.25 yuan per ADS, a year earlier.

    Peer Alibaba, beat expectations earlier this month even as it reported flat quarterly revenue growth for the first time in its history.

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  • Amazon to invest in Japanese beauty retailer Istyle

    Amazon to invest in Japanese beauty retailer Istyle

    Amazon.com will invest in istyle, the company behind the @cosme review and retail site, gaining access to the Japanese beauty product vendor’s trove of user reviews.

    Under the agreement announced Monday, istyle will issue 2.5 billion yen ($18.7 million) in convertible bonds as well as 11.5 billion yen in warrants to Amazon on Sept. 6. If these convertible bonds and warrants are turned into stock, Amazon would become the top shareholder with a 36.95% stake.

    Amazon will open a dedicated page, tentatively named @cosme Shopping, on its site, where istyle will provide the latest on beauty products to the e-retailer’s members and sell cosmetics from a wide range of brands.

    Istyle has been pushing to merge online and offline sales, setting up a brick-and-mortar store in Tokyo’s Harajusku district. Going forward, Amazon and istyle could collaborate in operating stores using digital tech. The partnership could boost Amazon’s presence in the cosmetic market, where drugs stores and department stores are also formidable players.

    Istyle will also issue convertible bonds to investors including leading trading house Mitsui & Co.

    Mitsui plans to position the cosmetics business as one of its key growth fields and wants “to broaden access to istyle’s customers and manufacturers,” according to a spokesperson. It intends to leverage its sales network to offer Japanese-made cosmetics in overseas markets.

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  • Nowhere to hide for online sellers as taxman catches up

    Nowhere to hide for online sellers as taxman catches up

    Many individuals who have been earning thousands of dollars from Facebook, Google, YouTube, and other online platforms have been taxed in recent years, officials said.

    The HCMC Tax Department for instance said at a forum Friday that it collected over VND8 billion ($342,759) each from two individuals last year and this year on their earnings from YouTube and TikTok.

    In 2018 it collected VND4 billion from a man who earned VND41 billion from Google, it said.

    It also found a person in Quang Nam Province earning nearly VND17 billion from Google and passed on his details to authorities there.

    In 2017 it discovered a woman had sold cosmetics worth over VND499 billion through live streams between 2013 and 2016.

    She had to pay over VND9 billion in taxes and fines.

    An individual who supplied the goods to her had to pay over VND1.7 billion.

    The Hanoi Tax Department said it has discovered at least 1,194 people with incomes from foreign entities like Google and Facebook and collected VND129.3 billion last year and VND134 billion in 2020 from them.

    Last year it set up a database, which now has 32,084 online shops and 2,307 online property landlords, for collecting taxes.

    There are 139 companies operating e-commerce platforms in Vietnam, and they record an average of 3.5 million visits a day, according to the General Department of Taxation.

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  • Carousell Group buys Indonesian electronics recommerce platform

    Carousell Group buys Indonesian electronics recommerce platform

    Carousell Group has acquired control of Laku6, an AI-first end-to-end electronics recommerce platform in Indonesia, as part of its vision to make secondhand the first choice for users. Temasek unit Heliconia Capital will be supporting Carousell Group in its acquisition of Laku6 and in accelerating circularity in secondhand electronics. The deal follows the initial investment Heliconia made into Carousell, less than a year ago in October 2021.

    According to Carousell, the partnership between Carousell Group and Laku6 will position Carousell Group as the market leader in the Greater Southeast Asia’s electronic recommerce industry, which is slated to grow over 2.5X to US$18.6 billion by 2026, based on research by RedSeer Strategy Consultants.

    Having inspected and transacted over half a million mobile phones and served over 16,000 mobile phone merchants, Laku6’s proprietary AI-first remote diagnostic technology can remotely inspect the condition of secondhand mobile phones in under two minutes. This proprietary solution is capable of remotely inspecting both software and hardware functionalities, including visible screen damage, and helps establish a credible inspection process to instill both buyer and seller confidence.

    Quek Siu Rui, Co-founder and CEO of Carousell said the partnership provides for a potent combination to secure Carousell’s leadership in the Greater Southeast Asia electronics recommerce market–bringing together Laku6’s AI-first remote diagnostic technology, Carousell’s regional recommerce platform of tens of millions of users, and one of the largest capital investments to-date into the region’s electronics recommerce space.

    “We are truly excited to partner with Alvin, Shing Kae, and the entire Laku6 team. The electronics recommerce opportunity is one that is win-win-win: great for users with affordable like-new devices, beneficial to the environment as people sell and buy secondhand instead of new, and an exciting business opportunity with over 2.5X electronics recommerce growth potential ahead,” said Quek.

    “It is exciting to be part of a regional leader that aligns with Laku6’s vision. Carousell and Laku6 share a deep commitment of making secondhand the first choice and the demand for electronics recommerce is growing faster than ever in Greater Southeast Asia. With Carousell’s scale and investment, we are well-placed to create a winning formula and offer our proven solutions to a very large audience of end-users and merchants,” said Alvin Yap, founder and CEO of Laku6.

    Every quarter, Carousell sees about two million new listings in its electronics category, making it one of the largest platforms to transact used electronics, and particularly mobile phones, in the region. Laku6’s proprietary solutions, pricing algorithms and instant cash service, when integrated with Carousell’s wide user network, will make buying and selling used electronics more accessible than ever before for millions of users.

    As the fastest growing waste stream globally, the e-waste crisis has been perpetuated by a rapid increase in electronic consumption and shorter gadget lifespans, with Asia consistently generating the highest quantity of e-waste globally. “By making it easier for our users to sell their idle devices and buying certified used devices, Carousell and Laku6 aim to extend the life cycle of electronics goods, thereby slowing down the growth of toxic e-waste, added Carousell.

    This partnership also follows Carousell’s acquisition of Ox Street, the leading authenticated streetwear marketplace, and Refash, Singapore’s largest omnichannel fashion recommerce retailer, and reflects the group’s strategic focus to cement its leadership position in the recommerce arena across verticals from fashion to electronics, and its commitment to making second hand the first choice.

  • Alibaba to apply for primary listing in Hong Kong

    Alibaba to apply for primary listing in Hong Kong

    Alibaba will apply for a primary listing in Hong Kong and keep its US listing, the first big company to take advantage of a rule change allowing high-tech Chinese firms with dual-class shares to seek dual primary listings in Hong Kong.

    Shares in Alibaba rose 4 percent in Hong Kong upon market opening in response to the news.

    Already present on the Hong Kong bourse with a secondary listing since 2019, Alibaba said it expects the primary listing to be completed by the end of 2022. Chief Executive Daniel Zhang said the dual listing would foster a “wider and more diversified investor base.”

    Seeking a dual primary listing will also allow Alibaba to apply for the Stock Connect scheme that will permit Chinese mainland investors to buy the company’s shares more easily.

    The move comes after the Hong Kong Stock Exchange in January changed its rules to allow innovative Chinese companies with weighted voting rights or variable interest entities (VIE) to carry out dual primary listings in the city.

    Under a VIE structure, a Chinese company sets up an offshore entity for overseas listing purposes that allows foreign investors to buy into the stock.

    “Hong Kong is also the launchpad for Alibaba’s globalization strategy, and we are fully confident in China’s economy and future,” Alibaba CEO Zhang said in a statement.

    Alibaba listed on the New York Stock Exchange in September 2014, marking what was at the time the largest IPO in history.

    In order to switch to a dual primary listing, the HKEX said companies had to have a good track record of at least two full financial years listed overseas, and a capitalization of at least HK$40 billion (US$5.10 billion) or a market value of at least HK$10 billion plus revenue of at least HK$1 billion for the most recent financial year.

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  • Vietnam tops region in online cross-border purchase volume

    Vietnam tops region in online cross-border purchase volume

    Vietnam has the highest average volume of cross-border online purchases of up to 104 orders per year in Southeast Asia, higher than the Southeast Asian average of 66.

    Thailand came in second with 75 purchases per year on average, followed by Singapore and the Philippines with 58 each, according to a study on cross-border e-commerce recently released by Singaporean logistics provider Ninja Van Group and its parent company, DPDgroup.

    The market study covered 9,000 participants from six Southeast Asian countries: Vietnam, Singapore, Malaysia, Indonesia, Thailand and the Philippines.

    A large proportion of Vietnamese orders were fast-moving consumer goods (FMCG) products, mainly clothing and footwear.

    Fifty-nine percent of Vietnamese respondents said they had shopped and placed orders many times on international e-commerce websites. This was the second highest rate in the region, after Singapore with 60 percent.

    According to the report, Vietnam accounts for 15 percent of the total online shopping market in Southeast Asia, on par with the Philippines. Thailand tops this list with 16 percent.

    Vietnam is one of the countries with high e-commerce potential “thanks to its sustainable and clear growth in recent years,” said Phan Xuan Dung, sales director of Ninja Van Vietnam.

    The report found 76 percent of Vietnamese respondents saying the main reason for shopping online was saving money.

    Several other forecasts on the development of online business in Vietnam have also painted a positive outlook for the industry.

    According to German data portal Statista, Vietnam is expected to become the second largest e-commerce market in Southeast Asia after Indonesia, before 2025.

    Vietnam currently has an average purchase level (ABS) of $26, which is higher than Thailand ($25) and Indonesia ($18).

    According to British marketing and advertising agency We Are Social, the number of Vietnamese people making online purchases will cross 51 million this year, up 13.5 percent over the previous year.

    The total expected spending on online shopping this year is $12.42 billion.

    The e-Conomy Southeast Asia 2021 report by Google, Temasek and Bain & Co. predicted that Vietnam would surpass Thailand by 2025 to become the second biggest internet economy in Southeast Asia at $57 billion, behind Indonesia at $146 billion.

    The development of the e-commerce market has become a fertile ground for logistics businesses to expand their operations. According to an assessment by delivery service provider J&T Express, the online shopping habits of Vietnamese people developed strongly during the pandemic period and these have been sustained since.

    The demand for goods on e-commerce platforms is high not only in big cities but also in rural areas, it found.

  • China regulator fines Alibaba, Tencent for disclosure violations

    China regulator fines Alibaba, Tencent for disclosure violations

    China has imposed fines on technology giants Alibaba and Tencent, as well as a range of other firms for failing to comply with anti-monopoly rules on the disclosure of transactions, the country’s market regulator, said on Sunday.

    The State Administration for Market Regulation (SAMR) released a list of 28 deals that violated the rules. Five involved units of Alibaba, including a 2021 purchase of equity in its subsidiary, the Youku Tudou streaming platform.

    Tencent was involved in 12 of the transactions on SAMR’s list.

    The firms could not immediately be reached for comment. China’s tech sector has been one of the main targets of a crackdown on monopolistic practices that started in late 2020.

    Under the anti-monopoly law, the maximum potential fine in each case stands at 500,000 yuan ($74,688).

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  • Australians set online shopping record

    Australians set online shopping record

    A record 9.3 million Australian households made online purchases in the year to March according to data released by Australia Post.

    The postal service said online spending increased by 12 per cent year on year and in the six months from July to December 2021, an average of 5.6 million households purchased online each month.

    The dominant categories were pet foods (38 percent), tools and garden supplies (29 percent) discount items (32 percent) athleisure (17 per cent) and baby products (18 percent).

    One in three purchases were directed to NSW, which recorded the highest participation among states, growing by 27 per cent year-on-year.

    Australia Post’s head of e-commerce analytics, Rose Yip, said the growth in online shopping has accelerated “beyond expectations”.

    “We’ve seen more than 900 million parcels delivered in the past three years alone, which says so much about how quickly e-commerce has grown in a short amount of time.

    “It’s now the norm for so many Australians, with more than 5 million households regularly shopping online every month, which is why we’ve not only increased our network capacity but we’re investing in more new facilities, technology and our fleet to set up a strong and sustainable network for the future.”

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  • VinShop aims for success as store connection platform

    VinShop aims for success as store connection platform

    VinShop is expected to soon become a successful store connection platform in Vietnam, with a business strategy similar to Tokopedia in Indonesia.

    Tokopedia’s success lesson

    Founded in 2009, Tokopedia is one of Indonesia’s tech unicorns. According to CB Insights (U.S.), Tokopedia’s value reached $7 billion as of June 2020, becoming the third largest unicorn in Southeast Asia, behind Grab (Singapore) and Gojek (Indonesia).

    Tokopedia was developed as a shopping platform where any business could easily arrange and sell its products.

    William Tanuwijaya, co-founder of Tokopedia, said that the company’s business model is similar to Alibaba’s as it combines Toko (shop) and encyclopedia.

    In 2018, Tokopedia launched the Mitra Tokopedia app for warungs – small family-owned businesses that usually cater to a neighborhood.

    Mitra Tokopedia has recorded one million downloads in the island nation that has two million warungs.

    Mitra Tokopedia has gained popularity and is now present in more than 20 major cities, including Bandung, Yogyakarta, Banda Aceh, Medan, Palembang, and Pekanbaru. This is due to its capacity to connect grocery store owners directly with suppliers and ease retail operations.

    Research from PT Visa Worldwide shows that more than 90 percent of Indonesia’s transactions are conducted in cash. Therefore, tech unicorns like Tokopedia are pioneers in promoting online shopping.

    According to experts, grocery stores still have several advantages over supermarket systems and e-commerce, particularly in Asia. They are friendly, close to homes and convenient.

    Tokopedia, Warung Pintar in Indonesia, StoreKing in India, and Alibaba with LST have all shaken hands with traditional retailers.

    VinShop’s potential

    Tokopedia’s success in Indonesia inspired One Mount Group to develop its VinShop platform.

    One year after its launch, VinShop has connected more than 100,000 traditional grocery stores. However, this figure is still modest compared to the market potential.

    According to Nielsen, Vietnam has 1.4 million grocery stores in operation. Kantar Worldpanel, the world’s leading consulting and market research company, said that traditional retail channels, including markets and grocery stores, still meet 85 percent of consumer demand. The advantage of the grocery store business model is convenience, right in the small alley, good service, easy to travel, and low cost.

    VinShop has helped 10,000 Vietnamese grocers become real business people by using technology and financial solutions from this digital platform. Data from VinShop shows that the platform has covered up to 80 percent of the core market in Hanoi and Ho Chi Minh City.

    Several small businesses said that they can earn a lot thanks to VinShop’s benefits, such as the abundance of products from suppliers themselves, transparent pricing, more than 100 promotions each month, and VinShop’s loyalty programs.

  • E-commerce, online services strip Vietnam of tax revenues

    E-commerce, online services strip Vietnam of tax revenues

    Vietnam is failing to effectively tax e-commerce and online services as it struggles to make tech giants set up abroad fulfill their taxation duties.

    “Taxing e-commerce and digital platforms is a new and difficult challenge. There is huge loss of tax in this area as servers are placed abroad,” Minister of Finance Ho Duc Phoc told the National Assembly on Wednesday.

    E-commerce sellers are based both in Vietnam and other countries, and it is difficult to locate and tax them, he added. Phoc was responding to lawmakers’ concerns about tax avoidance in online business.

    Nguyen Thi Le Thuy, a lawmaker from the southern province of Ben Tre, estimated that around 85 percent of tax from digital giants like Facebook and Google are lost annually.

    Other lawmakers said that the tax that Vietnam has been able to collect from these tech firms recently is not appropriate to their revenues in the country.

    Cross-border platforms like Facebook and Google have paid VND5.1 trillion ($220 million) in taxes for the period between 2018 and 2021, according to the finance ministry.

    Phoc said that his ministry has set up payment portal and explained to e-commerce platforms and tech giants their tax duties, but taxing them remains a difficult task.

    The ministry is considering the best method to tax e-commerce trade, and the long-term goal is to establish an online automatic taxing system.

    Vietnam has over 100 e-commerce platforms, including 41 that sell goods and 98 providing services.

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  • Lazada appoints new group CEO

    Lazada appoints new group CEO

    Alibaba’s Southeast Asian e-commerce arm, Lazada, has named James Dong as its new group CEO as the region’s Shopee-dominated competition steps up.

    In his new role, Dong wil oversee Lazada’s expansion plan into Euroupe. The 42-year-old CEO will succeed Chun Li, who will continue serve as adviser to the group’s chairman Jiang Fan and member of Lazada’s board of directors.

    Formerly with McKinsey & Co, Dong was head of globalisation strategy and corporate development role at Alibaba Group before joining Lazada as CEO of Lazada Thailand and Vietnam in 2018.

    He has subsequently handed up the leadership of Vietnam unit to Kaya Qin, who has been chief operating officer of Lazada Vietnam since 2018, while remaining in his role as CEO of Thailand.

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  • JD beats revenue estimates but CEO cautious over Covid outbreaks

    JD beats revenue estimates but CEO cautious over Covid outbreaks

     E-commerce group JD.com, beat estimates for quarterly revenue as more people shopped on its platform following COVID lockdowns in China, but its CEO was cautious on the outlook due to logistical disruptions and sluggish consumption.

    The resurgence of COVID-19 in the world’s second-largest economy in March and the strict lockdowns it has taken since to curb its spread, including in its most populous city Shanghai, have heavily disrupted normal life and business activity.

    JD.com CEO Xu Lei told analysts on a post-earnings call on Tuesday that the situation was far different to what China experienced in the past two years when outbreaks were limited to smaller areas of the country and boosted online shopping.

    This time, the spread of infections to major centres such as Beijing, Shanghai, Guangzhou and Shenzhen, and lockdowns were affecting both online and offline commerce.

    “In April, the order cancellation rate was significantly higher than last year due to logistical disruptions. There was an improvement in May, but it was still higher than a year earlier,” he said.

    “Consumers are facing loss in income and confidence, and overall consumption is sluggish,” Xu added.

    Shares in the Chinese company initially surged as much as 9% higher in pre-market trading but were flat when the market opened and after Xu’s comments.

    Analysts at Nomura estimated in mid-April that 45 cities in China, representing 40% of its GDP, were under full or partial lockdowns.

    Shanghai’s lockdown has been particularly strict with residents unable to shop for much more than daily necessities due to logistics bottlenecks and a shortage of couriers. The capital Beijing has also been tightening restrictions as it tries to stave off an outbreak.

    Underlining the impact of such measures, China’s retail sales fell 11.1% last month in their biggest contraction since March 2020.

    Still, investor sentiment towards JD.com and its peers on Tuesday was helped by comments Chinese Vice Premier Liu He at meeting with tech executives, which fanned hopes that a long-running regulatory crackdown on the sector is easing.

    U.S.-listed shares of Chinese firms rose after Liu said the government supported the development of the sector and public listings for technology companies.

    E-commerce rival Alibaba Group also surged 7% and Pinduoduo climbed more than 8% before the market opened.

    JD.com reported revenue of 239.66 billion yuan ($35.6 billion) for the quarter ended March 31, compared to Wall Street analysts’ estimates of 236.66 billion yuan, according to IBES data from Refinitiv.

    Excluding items, JD.com posted a profit of 2.53 yuan per American depository share (ADS), compared with analysts’ expectations of 1.62 yuan.

    The net loss attributable to ordinary shareholders stood at 2.99 billion yuan, compared with a profit of 3.62 billion yuan a year earlier.

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  • Amazon Australia invites dogs into the workspace

    Amazon Australia invites dogs into the workspace

    Amazon Australia will now permit employees to bring their pooches to work at its Sydney, Melbourne, Perth and Canberra offices. The global Dogs at Work (DAW) program currently has 8000 registered pooches. Having dogs at the workplace is shown to reduce stress levels, increase interaction between employees and boost morale.

    Independent research commissioned by Amazon Australia found that 23% of Australians welcomed a dog into their family during the pandemic while seven out of 10 dog owners want to take their pets to work.

    One in two owners feels anxious to leave their pets at home while more than 57% think their dogs will struggle when they return back to the office.

    Senior human resources business partner Laura Nemaz said the DAW program is already proving a ‘massive hit’ with employees.

    “Dogs add to our dynamic and collaborative workplace and we’ve found they are an unexpected mechanism for connection.”

    The most popular dog breeds among Amazon Australia employees are Labradors and King Charles Cavaliers. Other breeds that have been registered include Samoyeds, Dachshunds, Miniature Schnauzers, Border Collies, French Bulldogs, Vizslas, and Boston Terriers.

    In order to participate in this workplace benefit, dogs must be registered. Employees need to provide the dog’s name and breed, registration form, microchip, and vaccination certificates.

    Once registered, DAW pooches will each receive a ‘Woof Pack’ that includes a branded bag, a doggy mat for them to lie down, a water bowl and a key chain along with treats at each reception.

    Dogs will also have their own designated lift from the loading dock of the facility in order to not impact the other residents/tenants of the building.

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