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Category: E-Tailing

Retail News Asia is committed to providing both local and global retailers with the latest E-Commerce & Etail news throughout the Asian market. This on a daily base.

  • Qoo10 parent raises $82m

    Qoo10 parent raises $82m

    Singapore-based Giosis, the parent company of Pan-Asian eCommerce platform Qoo10, has raised US$82.1 million in new funding led by Singapore Press Holdings.

    Other investors in the mix included eBay, Saban Capital Group, UVM 2 Venture Investments LP, Brookside Capital and Oak Investment Partners.

    Qoo10 operates six online eCommerce marketplaces across Asia – in Singapore, Japan, Indonesia, Malaysia, Hong Kong and China. Qoo10 has 17.6 million registered users across the region and combined, turned over US$408 million in 2014. Of the six markets in which the company operates, Qoo10 Singapore is the best performer with 1.8 million registered users as of June 2015 and US$182 million in gross merchandise volume in 2014.

    “Through this Series A investment, Giosis will deploy the new funds to accelerate Qoo10’s technology growth and service development, while investing in additional infrastructure and talent acquisition,” the company said in a statement.

    “The new funds will also help Qoo10 strengthen its position as a leading Pan-Asian platform in its key markets Singapore, Japan and Indonesia, and accelerate its expansion in its other rapidly growing Asian markets Malaysia, Hong Kong and China.”

    As the lead investor in this Series A round, SPH will also partner with Qoo10 to explore strategic collaborations on the e-commerce platform across various content, marketplaces, retail, advertising and classifieds opportunities.

    Alan Chan, SPH CEO, said Qoo10 is the number one ranked eCommerce website in Singapore and its parent company Giosis has established itself as a market leader in the region’s e-commerce space.

    “The investment in Qoo10 will enhance our portfolio of digital assets and open up opportunities for future marketing collaborations. With the region’s eCommerce market poised to grow, this investment puts us in a good position to tap on the industry’s growth and be an active player in this space.”

    A joint venture between Gmarket Inc founder Ku Young Bae and eBay, Qoo10 was founded in 2010 with US$20 million seed capital, after Gmarket was acquired by eBay in 2009 for US$1.2 billion.

    Ku Young Bae, CEO of Qoo10, said: “From the beginning Qoo10 has strived to be a hyperlocal eCommerce platform which enables local merchants, big and small, to sell their products to a local and regional customer base across Asia.  Today, 90 per cent of our staff and merchants are local, in order to provide consumers with a seamless shopping experience in a specialised marketplace. With this new funding, we aim to further strengthen our position as the leading Pan-Asian marketplace.”

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  • Online shopping made safe at 11street

    Online shopping made safe at 11street

    Worrying statistics call for stringent safety measures to ensure Malaysians can make their online purchases risk-free. 11street, one of the biggest online marketplaces in Malaysia, has taken numerous steps to ensure safety of its customers with an ESCROW system being the most significant one. 

    “11street constantly strives to address e-shoppers’ concerns by implementing safety-boosting solutions. ESCROW system is a financial instrument of placing a buyer’s money on hold in control and releasing it to the seller only when the delivery of the purchased item is fulfilled, thus protecting buyers from frauds. 11street also takes extra effort and responsibility to penalise any sellers for non-delivery cases,” 11street’s Chief Executive Officer, Hoseok Kim said. 

     “Furthermore, we are Payment Card Industry Data Security Standard (PCI DSS) compliant and with our in-house security system, our website is strengthened with comprehensive capabilities to monitor all products and transactions between buyers and sellers, that allows us to focus on detecting suspicious activities such as counterfeit product listing to minimise online risks while facilitating secured online transactions.” Kim added.

    In light of recent increasing incidents of cybercrimes, 11street developed basic guidelines for consumers to follow in order to stay safe online:

    1.Choose only trustworthy online shopping sites

    Reliable sites offer full information on sellers and customer service support reachable via email and phone. A credible site will also include features such as a return policy in case the buyer is unsatisfied with their purchase, along with a ‘help’ section for shoppers to lodge any complaints. 

    2.Use a secure connection when you place your order

    Look for a lock symbol on the page and check if the web address starts with “https://”, rather than “https://”. This guarantees that encryption is being used and your sensitive information is protected.

    3.Be cautious when making payment  

    Upfront payment is common for online transaction. Yet, legitimate sellers usually offer multiple secured payment methods via bank or credible payment gateway, including credit card payment and online bank transfer to company account rather than personal account. 

    A good practice to ensure that you are buying from legitimate sellers would be to look for their bank partners or multiple secured payment channels that are available when making a purchase. This further enhances the site’s credibility, as they would need to be qualified by banks or the authorities through stringent checks.

    If a site has an ESCROW system in place to assure buyers with delivery, that is another plus point which indicates the credibility of the site.  

    4.Read reviews shared by other customers

    Make an informed purchase and read comments from real customers. You can be sure you’ll find out a lot on their overall shopping experience and the quality of products. Have a closer look at negative reviews and the way they were handled by sellers, as this will give you some insights into their customer service.

    5.Never click on links from spam emails to make purchases

    It is never a good idea to click on a link in an email from someone you don’t know, let alone purchasing from a random website that sent you spam email. Remember to verify the seller before any purchase and never follow links from dubious sources.

    6.Use strong passwords

    If your password can be found on the list of 25 most popular passwords it requires an immediate change. Set passwords that are at least 10 characters long and consist of a combination of letters and numbers. 

    7.Don’t use public computers for online shopping

    Even if you erase your browsing history and log out, your sensitive information may still be accessible to industrious thieves. It is not uncommon for them to install sophisticated software that records keystrokes and then emails that data to the thief on public computers 

    Kim ends, “We believe security is the key to success in the online sphere. All sellers on 11street have been thoroughly vetted and we also flag up suspicious credit cards to banking authorities to ensure that our sellers don’t get tricked as well. In the same manner, customers make payments to bank accounts that have been registered with us. Yet, we advise all online shoppers to take these precautions to make sure their online shopping experience is enjoyable and safe”.

  • E-commerce market in China is big enough for multiple players

    E-commerce market in China is big enough for multiple players

    Cross border e-commerce is gaining traction worldwide, partly because of rising business from China. Despite the rise in global players, US online retailer Amazon is not afraid of the competition.

    Amazon has felt the wind of late comers. Alibaba has brought the war onto Amazon’s home turf, recruiting small US businesses to join its sales network after its debut on the New York Stock Exchange last year.

    Amazon’s senior vice president of international consumer business Diego Piacentini says the market is big enough for multiple players.

    “Business is not sport, where there is one winner. Business has multiple winners,” Piacentini said.

    “The size of the business, particularly e-commerce, would be so large. There is room for global players. Amazon is going to be one of them, absolutely, Alibaba and Tmall is one of them and many others.”

    Besides talking the talk, Amazon has beefed up its operation in China since last year. It opened direct mail to China from six of its global locations. Amazon also set up a Chinese e-commerce website and increased its overseas purchases in China to bolster local sales.

    “For countries like China or India, they are not exposed to many years of modern retail, e-commerce, or mobile commerce. You can expect in the next few years, that the vast majority of retail activities in China and India would happen online,” Piacentini said.

    Last year, 18 million Chinese consumers spent US$213 billion overseas—more than double Amazon’s annual sales. For any global commerce site, such potential is hard to ignore.

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  • Scope of e-commerce expanding rapidly

    Scope of e-commerce expanding rapidly

    Thailand’s e-commerce sector is expected to see continued strong growth, of 30-35 per cent this year.

    More and more players are getting into the e-commerce game, such as online merchants, payment-service providers, order-fulfilment providers, tech start-ups and telecoms, and foreign interests as well, encouraged by the government’s “digital economy” initiative.

    Thai E-Commerce Association president Pawoot Pongvitayapanu said e-commerce was a very tough and competitive sector.

    “This year there is tough competition for e-commerce in Thailand. Large players will spend a lot of money to gain a share [of the market]. We recommend that small and medium-sized e-commerce businesses should focus on segmented marketing targeted at their [particular market],” he said.

    He said the rapid increase in mobile Internet users had been helping e-commerce to grow actively this year.

    As of the first quarter of this year, True Mobile had 20.7 million users of its fourth- and third-generation wireless broadband services, Total Access Communication had 14.8 million data subscribers, and Advanced Info Service (AIS) had 20.6 million data subscribers.

    According to research by eMarketer, by 2018, Thailand is projected to have nearly 27 million smartphone users, with mobile-phone penetration reaching 71 per cent, giving the Kingdom the 19th-largest smartphone-user population worldwide, ahead of Australia and Vietnam.

    This rapid increase of smartphone penetration and mobile Internet users is the key factor driving rapid growth of online shopping in Thailand.

    This has obliged all stakeholders included retailers, e-commerce businesses, e-marketplaces, e-payment providers, and logistics companies to focus more on this sector. If they do not, they will lose customers to the other online shopping sites or miss business opportunities.

    Pawoot, who is also managing director of Rakuten Tarad.com, said the company would launch a new e-commerce service next quarter as part of its strategy to grow by 40-50 per cent this year. “This year, our growth comes from an increase in merchant numbers, adjusted internal processes, focusing on the mobile channel, and conducting marketing and promotion. We have a marketing budget of more than Bt10 million.”

    Telecom online stores

    Pratthana Leelapanang, executive vice president for marketing at AIS, said sales through AIS Online Store were growing by more than 200 per cent when compared with last year. All products are telecom-related including devices, accessories, SIM cards, and premium packages and content.

    The sales goal of AIS Online Store this year is to sell 600,000 mobile phones, while the marketing goal is to be a “top of mind” store.

    Convenient payment is one of the factors in the online shop’s success. Customers can pay cash on delivery or via credit or debit cards, automated teller machines, Internet banking, or over the counter at more than 400,000 outlets nationwide such as at Tesco Lotus, FamilyMart, mPay Station and Thai Post.

    “Online business in Thailand is rapidly increasing. According to the latest research by Google in June, a lot of people do online shopping via smartphone. Thailand has the highest ratio with 31 per cent of smartphone users doing mobile shopping. Therefore, there are huge opportunities for online business in Thailand,” Pratthana said.

    However, one of the disadvantages faced by online businesses in Thailand right now is price wars. Many players have absorbed losses after offering big discounts to attract customers to their online shops. Meanwhile, logistics costs in Thailand are still high.

    “Online shopping cannot [allow] customers to try and touch products before purchase. Credit-card use is still limited as people are concerned about security,” Pratthana said.

    Tim Verouden, senior vice president and head of digital services at DTAC, said online business was growing. DTAC’s e-commerce is not confined to its dtac.co.th online store, but is a whole ecosystem of digital commerce-related activities and platforms based on its customers’ understanding that it can make personalised and relevant offers.

    “We see our digital-channel footprint from a holistic perspective where all channels can benefit from each other. In terms of portfolio, we used to have the same portfolio of handsets, packages and offers as the other channels, but especially due to advanced customer understanding we can now offer more and more personalised products and services. And this portfolio will only continue to grow in the big-data age,” Verouden said.

    Revenue from DTAC’s online store alone grew rapidly in the first half of 2015, by more than 30 per cent year on year.

    “When you look at growth rates for e-commerce transactions we have just started, I think overall revenue through digital channels will double in the coming year, for the reasons mentioned earlier,” he said.

    “We also see that channel convergence and digital being just part of a customer journey is an important factor, and having this omni-channel mindset is essential to better understand and accommodate customer needs. We are in the top five [among] e-retailers in Thailand, which is quite remarkable for a telco company.”

    Line Pay

    Last week, Line Pay, a payment platform using the Line chat application, made its Thailand debut. Chase Chang, vice president for global business development at Line Pay, said the service would become a mobile payment platform for both online and offline with the aim to drive growth of online commerce in Thailand.

    Currently there are more than 205 million monthly active Line users worldwide. As of January, Thailand was Line’s second-largest country, following Japan’s 58 million, with more than 33 million users.

    “Line is very big and growing very fast. Line is set to be a ‘life platform’. We started from a communication [chat] platform, then we introduced vertical services such as Line TV, Line Music and others. Line Pay is the fundamental for supporting all of Line’s services as well as to support our partners,” Chang said.

    Line users can apply for Line Pay with ties to their credit or debit card for seamless payment for digital goods and services from Line Shop and other online markets.

    Next quarter, Line Thailand will launch the Line e-wallet, which is a Line Pay account that people can tie to their ATM or bank account. When they make a payment, they can choose between their credit/debit card or Line Pay e-wallet.

    Currently more than 100 merchants accept Line Pay. By the end of this year, Line Thailand aims to get that number above 300.

    Retailers go e-commerce

    E-commerce in Thailand is growing by 30-40 per cent per year, said Worawut Ounjai, chief executive officer of COL.

    Recently, COL redesigned its shopping site www.Central.co.th, which is set to be Central Group’s flagship online store. The group’s online sales account for a very small proportion of its overall annual sales of more than Bt150 billion but are expected to grow strongly, because a lot more people are turning to online shopping.

    E-commerce in Thailand currently accounts for about 0.5 per cent of the retail industry, while globally, it is more like 5.6 per cent. By 2020, it should pass 20 per cent.

    Central’s strategy is to harness its strengths, both online and offline, to increase the competitiveness of Central.co.th such as next-day delivery, flash deals, and click and collect. The company has prepared a 40,000-square-metre warehouse that can support online sales of up to Bt5 billion. For now, it offers online shopping via websites and mobile sites only.

    Recently, Central Group also announced it was opening distribution channels for small and medium-sized enterprises through Central.co.th, This is in line with the group’s policy of supporting SMEs to ensure strong and sustainable growth of the Thai economy.

    Central has partnered with Line Pay.

    “With consumers going online for shopping, merchants who are not part of the e-commerce trend will be out of the era and unable to reach a large number of customers,” Worawoot said. “At Central.co.th, customers can pay for shopping with Line Pay. By the end of this year, there will be 100,000 product items available.”

    Global e-commerce platforms

    Recently, the giant Taiwanese e-commerce company PC Home Online arrived in Thailand. It entered a joint venture with Cal-Comp Electronics (Thailand) to set up PC Home (Thailand) to provide an e-commerce platform for Thais.

    The company will launch a consumer-to-consumer (C2C) e-commerce platform in September and aims to have more than 5 million product listings within one year of operation.

    For the first three years, it will offer its service to sellers free of charge, and after that they will have to pay a fee of 1.5 per cent of a transaction value.

    Hung-Tze Jan, founder and CEO of PC Home Online and the chairman of the Taiwan Internet and E-Commerce Association, said Thailand was the best place to land in Southeast Asia because of its well-established infrastructure.

    Meanwhile Ekachai Rukachantarakul, eBay’s Southeast Asia head, said eBay was strongly committed to the evolution of commerce in Thailand, and continued to work with local SMEs. It aims to provide them with a platform through which they can deliver goods and services on an unparalleled global scale.

    Thailand, as the nation with the highest number of eBay retail exporters in Southeast Asia, with annual sales in excess of US$1 million (Bt34 million), is seeing an increasing number of success stories on eBay’s US, Australia, UK and other global marketplaces.

    An example of a successful Thai entrepreneur benefiting from eBay’s platform is Tuff. Wuttinum Sangon, owner of Tuff, uses eBay as an online marketplace to sell his Muay Thai products such as shorts, gloves and protective gear. He said eBay enabled SMEs to compete with larger companies in the global market.

    Similarly, the giant Chinese e-commerce Alibaba.com has focused on Thailand’s e-commerce market. Thailand is a really important and high-potential market for Alibaba.com, said Thomas Ho, Thailand country manager.

    Alibaba.com provides an e-commerce platform for businesses. As of March, the number of registered users in Thailand had increased by 42 per cent year on year. This was natural growth without having a local reseller, so it is possible to expect more growth in Thailand this year.

    Currently, Alibaba.com has around 570,000 registered users in Thailand, mostly buyers.

    Apart from Alibaba.com’s B2B e-commerce platform, Ho said, the company’s other businesses such as AliExpress and AliPay are under consideration for bringing to the Thai market in the future.

    Local e-marketplace

    The local e-marketplace Weloveshopping.com has adjusted its business with the aim of capturing the rapid growth of e-commerce in Thailand and in Southeast Asia and to become leader in e-marketplace segment.

    Sunsern Samaisut, chief commercial officer for the e-business group at Weloveshopping, said no one had yet dominated the e-commerce markets in Thailand and Southeast Asia, while the markets were growing rapidly. The company is confident of becoming the e-marketplace leader.

    This year, it aims to have 10,000 merchants on Weloveshopping.com, with a combined transaction value of Bt2 billion.

    The company refreshed its brand and changed its business model from earning revenue from rentals of online stores to earning commissions from transaction fees ranging from 2.9 to 13 per cent.

    “This year, we strengthened our position in Thailand with the new business model. Early next year, we plan to expand [into Southeast Asia] through two possible models, including to cooperation with local partners and takeovers of local companies,” Sunsern said.

    Fulfilment services

    Order fulfilment is crucial to the success of e-commerce businesses. Currently, there are many such services. The newest one is Thailand Post Distribution. It is a subsidiary of Thailand Post recently established to provide a total logistics solution in Thailand and Indochina with the aim to be the hub of logistics in the Indochina region by 2019.

    The service fulfils orders for medicines and medical supplies, banks and financial institutions, multinational companies, and border traders, said Warakan Srinualnad, CEO of Thailand Post Distribution.

    The company offers a total logistics solution including packing, warehousing, delivery, and payment services for both private

    companies and government organisations. It also utilises 10 of Thailand Post’s 16 warehouses and distribution centres throughout the country to enhance its logistical efficiency.

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  • JD.com launches US Mall

    JD.com launches US Mall

    JD.com has launched a ‘US Mall’, its fifth in a growing lineup of country-focused retail malls.

    The new shopfront is dedicated to offering authentic imported US products for sale to its customers across China.

    Already American brands including Converse, Samsonite and Ocean Spray have signed up to sell their products on the site along with Global Brands Group’s Nautica Kids and Jeep apparel labels.

    In addition, JD.com says it will feature authentic products from Taylor Swift, including a line of clothes that the artist is designing exclusively for JD.com customers.

    JD.com also announced a partnership with DHL Global Forwarding to help American brands ensure that their products reach Chinese consumers more quickly and easily. Through this partnership, DHL is the preferred logistics service provider for moving American products ordered on JD.com’s US Mall to and across China.

    A launch event, hosted by JD.com founder and CEO Richard Liu, include several hundred representatives from major US brands.

    “As American companies increasingly understand our core advantages of zero tolerance towards counterfeits and unparalleled same-day delivery capabilities, we are gaining excellent momentum attracting US brands to our site,” said Liu.

    “Chinese consumers appreciate that the US is a global leader in the areas of product reputation, quality, reliability and variety of goods, and American companies are clearly benefiting from this unprecedented market opportunity.

    “With JD.com’s U.S. Mall up and running, and great partners like Global Brands on board, Chinese consumers have an ever-growing range of new choices of American products, including Nautica Kids, Converse and Taylor Swift’s branded fashion line,” he said.

    The US Mall follows others created for Australia, France, Japan and Korea this year.

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  • PayPal completes eBay split

    PayPal completes eBay split

    Having finalised its split from eBay, PayPal is now an independent public company trading on the Nasdaq  as PYPL.

    Dan Schulman, president and CEO of PayPal, said the business would be focussing on enabling digital payments on a “technology agnostic platform that creates value for our consumers and merchants online, in apps, and increasingly in stores.”

    “As the world’s open, digital payments platform and most trusted and popular digital wallet, we are excited to celebrate our listing day and embark on our next chapter,” said Schulman.

    “Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before. As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants, and to help shape the industry as money becomes digital at an increasingly rapid pace.”

    PayPal previously was listed on the Nasdaq under the same ticker symbol, PYPL, before it was acquired by eBay in 2002 for $1.5 billion. “We’d like to thank our friends at eBay for their tremendous support and partnership over the past 12-plus years,” said Schulman.

    In 2014, PayPal processed $235 billion in total payment volume and generated more than $8 billion in revenues. Also last year, PayPal processed $46 billion in mobile payment volume. The company serves more than 169 million active customer accounts in 203 markets around the world.

  • Unilever to stem China losses with sweeping Alibaba partnership

    Unilever to stem China losses with sweeping Alibaba partnership

    Unilever has formed an exclusive strategic partnership with Alibaba Group on a range of ecommerce initiatives to boost the consumer-goods maker’s sales in China.

    The partnership, announced today, is seen as a significant expansion of cooperation between the two companies. Unilever first opened a virtual store on Alibaba’s Tmall.com online shopping website in 2011 and added a Tmall Global flagship store in 2014. The agreement also appears to be a response to retailers reducing their stocks of the FMCG giant’s products in response to a slowing economy in 2014.

    Unilever’s North Asia president, Marijn Van Tiggelen, said in a press statement that Unilever chose Alibaba over other internet firms in China, as it is the “leading internet company” with “not only an online store, but also a solution platform for online payment, e-finance, and ecommerce logistics”.

    Daniel Zhang, chief executive officer of Alibaba Group, stressed that the Unilever collaboration will go beyond product sales. The companies “will jointly innovate in big data analytics application, cross-border ecommerce, consumer protection and supply-chain management,” said Zhang in a statement.

    More specifically, the duo said they would work together to:

    • Expand Unilever’s distribution channels with an emphasis on giving rural consumers in the country’s less-developed regions more convenient access to Unilever products through Alibaba’s 1,000 county-level and 100,000 village-level Taobao Rural Service Centers and Alibaba’s logistics affiliate, Cainiao.
    • Develop cross-border ecommerce cooperation on Tmall Global that allows Unilever merchandising through government-backed free trade zones and bonded warehouses in China.
    • Optimise Unilever’s digital advertising strategy through Alimama (Alibaba’s marketing technology platform) and reach more consumers through online-offline retail integration.
    • Combat counterfeiting of Unilever’s brands by stepping up the company’s participation in Alibaba’s Blue Stars program, in which each product is tagged with a unique QR code that allows the consumer to verify its authenticity and origin.

    To mark the beginning of the new partnership, Tmall will host a promotion from 22 through 24 July featuring flash sales with 50 per cent discounts on popular Unilever products.

    Alibaba’s vision to build the “future infrastructure of commerce” meets Unilever’s development needs in China, added Van Tiggelen.

    Ecommerce accounted for 10.7 per cent of total retail sales in China in 2014, according to China’s National Bureau of Statistics, with ecommerce set to grow faster than the overall retail market.

    However, despite Unilever’s online storefront presence on Tmall, as well as on Alibaba rival JD.com, it still felt the pain of the slowdown in China last year when sales for two consecutive quarters were down by 20 per cent. This led to bricks-and-mortar retailers and distributors destocking Unilever products. James Allison, Unilever’s head of corporate strategy, described product visibility at the time as “not that great”. Unilever will issue its second-quarter and half-year results Thursday.

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  • Uniqlo closes JD.com store citing China online strategy mismatch

    Uniqlo closes JD.com store citing China online strategy mismatch

    Fast Retailing Co Ltd said on Monday it has closed the online Uniqlo store that it opened in April on China’s popular JD.com Inc shopping site, saying it did fit into its China e-commerce strategy.

    After a three-month trial run, “Uniqlo determined that a presence on JD.com was not in line with the company’s China e-commerce strategy”, said a spokeswoman for Fast Retailing, which owns the casual-clothing brand.

    “During the trial run, we realized that it is best for us to take a step back,” she told Reuters.

    She declined to disclose details about the performance of the online site or specify the firm’s e-commerce strategy, but said Uniqlo was committed to the China market, both online and offline.

    JD.com and larger rival Alibaba Group Holding Ltd have been vying to attract big, international brands onto their platforms. Bagging such names can be a huge credibility boost and a sign of implicit trust in China, a market notorious for the proliferation of fake and knock-off products.

    Uniqlo’s speedy retreat from JD.com stands in contrast to its robust presence since 2009 on Alibaba’s Amazon.com-like Tmall platform. During Alibaba’s annual Singles Day sales event last November, Uniqlo was fifth in overall sales and the top apparel brand, the spokeswoman said.

    JD.com spokesman Josh Gartner said sales on Uniqlo’s JD.com store had exceeded aggressive sales targets in the first month of operation.

    “Uniqlo is stopping operation of its flagship store due to an e-commerce strategic restructuring in China, not based on the performance of the store,” he said.

    The Japanese company is expanding rapidly in China as it aims to become the world’s biggest apparel retailer ahead of Zara-owner Inditex SA, Hennes & Mauritz AB (H&M)

    and Gap Inc by 2020.

    Fast Retailing Chief Executive Tadashi Yanai has said Uniqlo aimed to have 1,000 stores in Greater China in about five years, more than its Japan total – and eventually as many as 3,000. It had 442 in China, Hong Kong and Taiwan as of end-May.

    Japan’s stock market was closed on Monday for a public holiday. On Friday, Fast Retailing’s shares gained 1.1 per cent to close at 57,220 yen ($460.41).

  • China Jo-Jo Drugstores Announces $3 Million Registered Direct Offering

    China Jo-Jo Drugstores Announces $3 Million Registered Direct Offering

    China Jo-Jo Drugstores, Inc., a leading China-based retail and wholesale distributor of pharmaceutical and health care products through its own online and retail pharmacies, today announced that it has entered into definitive agreements with a single health-care focused institutional investor to purchase an aggregate of $3 million of its common stock in a  registered direct offering at $2.50 per share.  Additionally, for each share of common stock purchased, the investor will receive a Warrant to purchase one-half of a share of the Company’s common stock at an exercise price of $3.10 per share, which shall be initially exercisable six months following issuance and expire five years from the date of issuance.  The closing of the offering is expected to take place on or about July 23, 2015, subject to the satisfaction of customary closing conditions.

    H.C. Wainwright & Co., LLC acted as exclusive placement agent in connection with the offering.

    The net proceeds from this offering will be used for working capital purposes.  A shelf registration statement relating to the shares and warrants issued in the offering has been filed with and declared effective by the Securities and Exchange Commission (the “SEC”). A prospectus supplement relating to the offering will be filed by the company with the SEC. Once it is filed, copies of the prospectus supplement, together with the accompanying prospectus, can be obtained at the SEC’s website.

    This press release does not constitute an offer to sell or the solicitation of an offer to buy any securities of China Jo-Jo in this offering. There shall not be any offer, solicitation of an offer to buy, or sale of securities in any state or jurisdiction in which such an offering, solicitation, or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction. Any offering will be made only by means of a prospectus, including a prospectus supplement, forming a part of the effective registration statement.

    China Jo-Jo Drugstores, Inc., through its own retail drugstores, wholesale distributor and online pharmacy, is a leading retailer and wholesale distributor of pharmaceutical and healthcare products in China. As of March 31, 2015, the Company had 59 retail pharmacies in Hangzhou. The Company’s wholesale subsidiary not only supplies its retail stores, but also distributes drug and other healthcare products to other drugstores and drug vendors.

    Forward Looking Statement

    Statements in this press release regarding the Company that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including, but not limited to, financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements can be identified by the use of forward-looking terminology such as “believe,” “expect,” “may,” “will,” “should,” “project,” “plan,” “seek,” “intend,” “anticipate,” the negatives thereof, or comparable terminology.

    Such statements typically involve risks and uncertainties and may include financial projections or information regarding the progress of new product development. It is routine for the Company’s internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which the Company bases its expectations may change. Although these expectations may change, the Company is under no obligation to inform you if they do. Actual results could differ materially from the expectations reflected in such forward-looking statements as a result of numerous factors, including the risks associated with the effect of changing economic conditions in the People’s Republic of China, variations in cash flow, reliance on collaborative retail partners and on new product development, variations in new product development, risks associated with rapid technological change, and the potential of introduced or undetected flaws and defects in products. Readers are referred to the reports and documents filed from time to time by the Company with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.

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  • Using WeChat to Grow Your Business in China

    Using WeChat to Grow Your Business in China

    In the world of mobile commerce, all eyes are on China.

    Even as China’s economy and overall retail sales growth drops, business-to-consumer (B2C) online sales are growing by 25 per cent each year. Data gathered from iResearch in a March 2015 report states that China’s gross merchandise volume (GMV) of the mobile shopping market reached 929.71 billion RMB in 2014, increasing by 239.3 per cent from the previous year.

    The growth was significantly larger than that of the overall GMV of the online shopping market. China has the world’s largest digital marketplace, and is predicted to grow three times faster than overall retail. The industry is primed for growth not only in the first-tier cities, but also in the third-tier and lower cities with an estimated half of total online sales coming from the lower tier cities by 2018.

    When considering the mobile commerce industry in China, one name stands out: Tencent’s WeChat has long been impacting the lives of Chinese consumers, and with its move to digital payment systems it now has the ability to revolutionise the mobile commerce industry in China.

    WeChat has a massive scale, with over 468 million monthly active global users and 25 per cent of users checking WeChat over 30 times a day. Last year, users spent US$15.3 billion on mobile data using WeChat.  As the fastest growing social media platform in the world, and the primary source of interaction between brands and Chinese consumers, foreign investors looking to be successful in China should take note. Chinese consumers actively embrace mobile commerce due to its easy to use, cost-effective payment and delivery system.

    There is huge potential for foreign investors to take advantage of WeChat payment systems for their Chinese consumers and to maximise their profits. WeChat allows foreign investors to interact with their consumers in a way that has not reached the same scale in the Western world.

    Fewer than 20 per cent of internet users in the US have used their mobile phones to pay for services and goods while more than half of users in China have done so. Multiple incentives exist for Chinese consumers to make their purchases through WeChat; enabling businesses to use these schemes to generate profit. Loyalty cards, membership schemes and discounts for paying online all compel cost-effective shoppers to make a purchase.

    In addition to this, due to the convenience of paying through WeChat, there is a higher chance of impulse purchases. However, this ease does not simply apply to the consumer. Brands are able to bridge the gap between attracting new consumers and engaging with paying consumers, which has already begun to change the face of shopping and retailing worldwide. Businesses utilising WeChat payment systems are already experiencing huge profits, and Tencent has stated that several official accounts are now making over US$1 million.

    Not only can consumers purchase items, but can also purchase services inside WeChat. Businesses with service accounts can take advantage of WeChat’s online-to-offline (O2O) business model. Both online and offline purchases are available to consumers. Customers can either pay for services or items by scanning the QR codes of products provided by offline retailers, or pay on web pages inside the app.

    All vendors, from big name brands to small and medium-sized enterprises are able to create service accounts in WeChat. Big name companies like McDonalds, Starbucks, Xiaomi, Watsons, and Pacific Coffee have all created service accounts. WeChat allows all vendors the potential for success and the ability for SMEs to create accounts is an important aspect for foreign investors to capitalise on.

    Certain industries, such as food, beverage and retail, tend to generate more profit as they are more primed for mobile commerce. That being said, taxi companies, airlines, newspapers, government organisations, and pharmaceutical companies are all using WeChat payments to their advantage.

    Tencent has now enabled users to pay their utility bills through WeChat, and more and more businesses are finding a way to use WeChat mobile payments to grow their business and attain a competitive advantage.

    It is crucial for foreign businesses entering a new market to take advantage of domestic trends in order to be competitive in that marketplace. Mobile commerce in China is constantly evolving and businesses like WeChat are revolutionising how business is conducted. WeChat allows both big name brands and SMEs to compete in the same market space which has the ability to change the entire industry. Entering the Chinese market has its difficulties, but applications like WeChat make it easier for foreign investors to communicate effectively with their Chinese consumers.

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  • Facebook, Twitter to drive online shopping growth

    Facebook, Twitter to drive online shopping growth

    New data from Juniper Research predicts global eCommerce sales will reach $1.7 trillion this year – up more than 17 per cent on last year.

    And while recent growth has been buoyed by expansion of public Wi-Fi networks and 4G, the next round of growth will be driven by social media companies creating direct sales platforms.

    The new research, Mobile & Online Purchases: Cards, Carrier Billing & Third Party Payment Platforms 2015-2020 concludes that Twitter, Facebook, Pinterest and Instagram have already launched ‘buy’ buttons on their mobile apps.

    “Such players are also likely to enhance their sales prospects through strategic retailer partnerships, with Twitter already enabling users to link their accounts to Amazon,” the report said.

    The research also finds that online retailers are increasingly seeking to reduce time-to-consumer by launching same-day delivery, while ‘bricks and mortar’ stores now widely offered next-day in-store collection – often charging a premium for this option.

    But Juniper cautions that retailers need to deliver a consistency of message, branding and shopping experience across all channels.

    “Integration between in-store and online is critical if retailers want to maximise the extent to which they can identify a unique individual’s omnichannel shopping habits,” the report said.

    Author Dr Windsor Holden said the key is to ensure consumers are allowed to choose their own path to purchase rather than have it effectively mandated by channel limitations.

    The report also concludes that smartphones will account for more than 40 per cent of online transactions by 2020.

    “While carrier billing should provide content providers with a key mechanism for monetising digital content, its use for buying physical goods is likely to be limited by comparatively higher share of revenues demanded by network operators and billing platforms.”

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  • Food fight! The next battle for China e-commerce

    Food fight! The next battle for China e-commerce

    A number of e-commerce firms in the mainland are inking deals to import foreign delicacies, reflecting growing consumer worries over a series of domestic food scandals.

    JD.com, the mainland’s largest online direct sales company, announced on Monday the launch of a new channel dedicated to selling a range of authentic Australian food products, including milk, meat and fruit, as well as wine from Treasury Wine Estates. Australia is the latest entrant to JD.com’s online ‘country malls’, which already include France, South Korea and Japan.

    “Chinese consumers are increasingly enthusiastic about trying, buying and using products from all over the world” said JD.com founder and CEO Richard Liu.

    Online supermarket Yihaodian opened a similar exclusive channel for Canadian seafood and meat earlier this month in an agreement with Agriculture and Agri-Food Canada (AAFC). Alibaba, meanwhile, already leads the way in terms of foreign food products. Last week, the e-commerce giant announced it added 11 more countries to its Tmall Global site, a platform dedicated to foreign brands. Food is Tmall’s most popular product category, according to Alibaba.

    The transaction volume of imported goods purchased online could reach $245 billion in five years, with more than 200 million Chinese consumers engaging in cross-border shopping, said a recent report from Accenture and AliResearch, Alibaba’s research arm.

    The taste for imports comes as no surprise given the country’s ongoing battle with food hygiene. Last week, authorities seized a batch of smuggled frozen meat that was 40 years old. Scandals like these explain why 75 percent of Chinese have no confidence in domestic food safety, a March survey by the China Food and Drug Administration (CFDA) showed.

    “Food safety issues, an increased focus on health and wellness, and a growing willingness to spend on children have made organic or fresh fruits, meats and vegetables, and baby-related products top spending priorities this year,” Boston Consulting Group (BCG) in a report on Monday.

    While JD.com was unable to share top-selling brands, it told CNBC that dairy and wine had traditionally been two of the biggest selling categories of Australian products.

    A two-speed market

    E-commerce trends are only a partial reflection of Chinese consumption, consulting firm BCG noted.

    China has a “two-speed consumer market,” where middle to upper-middle-class and affluent households, known as high-speed consumers, make up the bulk of digital shoppers, it said. Forty percent of these consumers shop online frequently-at least once a week-compared with 20 percent of less affluent households, i.e. the low-speed consumers.

    Wealth gaps account for the difference between the groups, BCG explained.

    “The average affluent household is expecting nearly 11 percent income growth; the average aspirant household, only 6 percent. This 5 percentage point difference, given the vast disparity in income levels between these two groups of consumers, translates into a 20-fold difference in actual earnings.”

  • Mothercare takes Peoplevox partnership into Asia

    Mothercare takes Peoplevox partnership into Asia

    Baby and maternity products retailer Mothercare is implementing warehouse platform Peoplevox in Asia, following initial success with the system in its Irish business.

    The vendor’s dedicated eCommerce warehouse management system is to be implemented in Mothercare’s Singapore, Hong Kong, Macau, and Malaysia operations, with the retailer hoping to benefit from the company’s “deep functional expertise” as it develops its online presence on a global scale.

    The move comes after Mothercare announced in February that it was among a number of retailers and brands, including country fashion players Barbour and Country Attire, looking to Peoplevox’s self-proclaimed Amazon-style logistics platform to help them compete with the pure-play giant on a global scale.

    Founded by Jonathan Bellwood on the understanding that traditional warehouse management systems are not necessarily the ideal fit for eCommerce operations, Peoplevox has developed a solution that optimises pick routes, eliminating mis-picks, and effectively allows retailers to outsource their stock management processes when entering new territories.

    Elaine Khoo, general manager for eCommerce at Mothercare Singapore, commented: “Peoplevox is an eCommerce warehouse specialist, with impressive pick rates and accuracy levels.

    “We chose them for the software’s capability to support multiple inventory levels and logistics providers, which is important for us operating across different countries.”

    Other Peoplevox clients include fashion retailer Blue Inc, gifts and jewellery business Oliver Bonas and eye-care products supplier Vision Direct.

  • China’s e-Commerce market is 80 times larger than India

    China’s e-Commerce market is 80 times larger than India

    Retail e-commerce sales in India are expected to reach $17.5 billion (Rs 105,120 crore) by 2018, from $5.3 billion (Rs 31,800 crore) in 2014, according to data analysed by eMarketer, a digital-research firm, but only two of 10 internet users in India shop online.

    India’s e-commerce market is intensely competitive, with US giant Amazon establishing its presence in India in 2013 and Alibaba, the Chinese giant, planning to start selling by August this year. Flipkart, India’s largest e-commerce firm, recently raised $550 million (Rs 3,300 crore) at a valuation of $15 billion (Rs 90,000 crore).

    Despite having the third-largest internet user base in the world with 200 million users at the end of 2014, India does not feature in the top ten e-commerce markets in the world, according to an eMarketer report. The reasons centre on low Internet reach, slow internet speeds outside the metropolitan cities and poor customer services.

    India’s e-commerce sales in 2014 were $5.3 billion (Rs 31,800 crore), 1/80th the size of China’s $426.26 billion (Rs 2,557,760 crore) and 1/58th the size of the US’ $305.6 billion (Rs 1,833,900 crore).

    “If you look at Japan, China and US, e-commerce became popular as early as 2002-2003. It has taken them about 12-13 years to reach where they have reached.  E-commerce really took off in India only in 2012-13. It will take India also that much time to reach there,” Rajnish (he uses only one name), a technology expert, said.

    China: Number 1 in e-commerce with skyrocketing growth ahead

    China and the US accounted for more than 55% of global internet retail sales in 2014. China’s growth over the next five years will widen the gap between the two countries.

    China will likely exceed $1 trillion (Rs 6,000,000 crore) in retail ecommerce sales by 2018, accounting for more than 40% of the total worldwide.

    Globally, retail sales reached $22.492 trillion (Rs 134,952,000 crore) in 2014 but retail e-commerce sales stood at $1.316 trillion (Rs 7,896,000 crore, 5.9% of overall retail sales).

    E-commerce sales are expected to increase 89% to $2.489 trillion (Rs 14,934,000 crore, 8.8% of overall retail sales) in 2018.

    Digital-buyer penetration—a measure of digital reach—is a major factor in determining the success of retail e-commerce sales. India’s digital-buyer penetration was quite low at 24.4% in 2014 as compared to the global average of 41.6%.

    The UK leads the world with 88% penetration. Ironically, China with 55.2% and US with 74.4% penetration do not feature in the top five.

    Indian e-commerce has a long way to go

    “E-commerce in India still has a lot of friction,” Rajnish said. “Till that is solved, it will be hard for penetration to go beyond 30%. For example, India has very low credit-card penetration and the cash-on-delivery (COD) model is why Flipkart really took off.”

    People above 35 are not very comfortable using their debit card online. PayTm and others solve this problem but there is a lot of friction. “I use PayTm for Uber and it is still a process that has friction. In US, the return policy is very generous. I bought a coat from Amazon in the Bay area; it ended up being the wrong size. My experience of changing to the correct size was very seamless. When I bought a down jacket in Bangalore, and it ended up being the wrong size, getting the right size was really a painful experience,” said Rajnish.
    That view is echoed by Paritosh Sharma, an advisor to tech startups and an entrepreneur with PayUMoney, a digital-payment platform.

    “Digital buying has an attached expectation to it. I place the order and it should appear in front of me over the next two or three days. In many cases this does not happen. Also, in a lot of cases (especially in tier-2 and tier-3 cities) in India, if you get a product that is not of the exact quality that you ordered, returning it is a major problem. Most people, hence, prefer what’s available in a physical retail store,” Sharma said.

    There are two more reasons for low online sales, said Sharma.

    First, the internet infrastructure in India is poor. If one steps outside city limits, you automatically are shifted from 3G to an Edge (a lower-speed) connection, deterring buyers.

    Second, lack of good service and support. While most Indian e-commerce companies are sprucing up their support via phone and digital media, it’s quite haphazard. Most companies still lack processes to ensure customer satisfaction and trust.

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  • Uber Takes The eCommerce Route In Indonesia

    Uber Takes The eCommerce Route In Indonesia

    After being recently shut down in multiple countries over its controversial “tech company” status, Uber seems to have found a workaround at least in Indonesia.

    The company has announced plans to register itself as an eCommerce business so as to avoid taxes, and taxi-medallion regulations, which has brought troubles to its door in almost all of its major business markets.

    With the registration, the company plans to establish itself as a foreign-owned entity registered as an Internet portal, said Uber Indonesia’s Country Head Alan Jiang.

    “Indonesia is a super-key market for us,” he said.

    The ride-hailing company has been cutting corners in its everlasting struggles against local and national laws in all of its market, but in Indonesia the plans come after the local police in Jakarta arrested five Uber drivers as part of a wider investigation in a case filed by other taxi companies accusing Uber for challenging market rates with its predatory pricing scheme.

    For expanding its business in the country, Uber has not only been offering its service for 30 percent less than the main local taxicab companies, but has also not been charging commission on rides, Jiang said.

    “In the future we will take a service fee and when we do we will pay all the applicable taxes on that,” he said. “I don’t have a specific timeline for when.”

    As it struggles to keep its business open in several markets, the company has repeatedly justified its business model. “Uber is a technology company,” the company said. “We do not own, operate vehicles or employ drivers.”

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