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Tag: CEB

  • Cebu Pacific receives seven-star rating on Covid-19 compliance

    Cebu Pacific receives seven-star rating on Covid-19 compliance

    Cebu Pacific, the Philippines’ largest national flag carrier, has been rated 7/7 stars by global airline quality rating company AirlineRatings.com for its compliance with the safety measures against coronavirus disease (Covid-19).

    With the airline’s multi-layered approach to safety, the rating company highlighted how CEB perfectly scored in its seven categories, including Covid-19 website information and instructions, social distancing while boarding, flight attendant’s personal protection equipment, compulsory wearing of face masks, modified meal service, passenger’s sanitizer kit, and deep disinfection of aircraft.

    To get a Covid-19 compliance star as part of the overall safety rating, airlines must pass four of these seven criteria. These standards are based on those set out by the International Air Transport Association (IATA), the International Civil Aviation Organisation (ICAO), and the World Health Organisation (WHO) on regional and international safety guidelines.

    CEB remains committed to prioritizing the safety of its passengers and personnel as it continues to implement enhanced bio-security preventive measures. These include daily extensive cleaning and disinfection protocols for all aircraft and facilities, antigen testing before duty for all frontliners and crew members, and contactless flight procedures.

    These are all in accordance with global best practices and the highest safety standards. Aircraft are equipped with hospital-grade HEPA air filters, which make the inflight transmission of Covid-19 low or virtually non-existent.

  • UAE among top export destinations of Cebu Pacific for Philippine produce and goods

    UAE among top export destinations of Cebu Pacific for Philippine produce and goods

    Cebu Pacific (CEB), the Philippines’ largest national carrier, continues to fly Philippine produce and goods via its direct flights to the UAE amidst the current pandemic.

    In its steadfast commitment to serving the Filipinos in the UAE including in months with stern movement restrictions, CEB has conducted 12 cargo flights from the second and third half 2020 (Q2 to Q3 of 2020) for Manila to Dubai and vice versa. Prior to the onset of the global health crisis, the airline had operated in first quarter (Q1 of 2020) 75 cargo flights on the same route for the export of food commodities from the Philippines.

    According to the cargo data released by CEB from January to September 2020, the UAE is one of the top global export destinations of the airline for Philippine produce. Of the total 37,405 kilograms of fruit exported to various international destinations, 29 percent or a total of 10,674 kilograms were delivered to Dubai. It ranked second to Hong Kong, where the airline delivered 55 per cent or a total of 20,641 kilograms of fruit in the same period.

    The Philippine mango topped CEB’s list of most exported fruits, amounting to 27,132 kilograms. This was followed by Philippine lime or calamansi, soursop or guyabano, sapota or chico, and turnip or singkamas at 6,178 kilograms.

    According to Charmaine Yalong, Commercial Attaché of Philippine Trade and Investment Centre (PTIC) of the Department of Trade and Industry, the increasing demand for Filipino food products in the UAE may be attributed to the high disposable incomes of consumers, primarily owing to the large presence of Filipinos in the country, as well as the growing proportion of Filipino brands being mainstreamed in the market.

    “The continued support to Philippine exporters, through trade referrals and organization of Philippine participation in trade exhibitions and outbound business missions, contributed to the increasing presence of Philippine products in the UAE. As such, aside from gratifying the cravings of our kababayans for native Philippine products, the cosmopolitan tastes of locals and expatriates in the UAE are now being catered to as well. A wide range of these products are now available side-by-side with other products from Asia, Europe and the United States in the shelves of supermarkets here in the UAE,” Yalong said.

    Yalong highlighted that during the first half of 2020, Philippine food exports to UAE has seen sustained growth. Aside from fruits, the Philippines saw an uptick trend on the export of its processed food and beverages to the UAE which accounted for a whopping US$20.86 million or AED76.61 million. Also on the list were pineapple and by-products, US$14.02 million; fresh bananas, US$12.9 million; tuna, US$3.3 million; and fresh/processed fish, US$0.59 million.

  • Cebu Pacific 2nd PH airline to ban citizens from countries with new coronavirus variant

    Cebu Pacific 2nd PH airline to ban citizens from countries with new coronavirus variant

    Cebu Pacific Air said it will stop carrying foreigners coming from countries included in an expanded travel ban amid the appearance of a new coronavirus variant.

    Cebu Pacific added it will allow only Filipino citizens on its flights from Hong Kong, Nagoya (Japan), Singapore and Seoul (South Korea).

    “CEB will not accept foreign nationals who originated from, transited via, or visited within 14 days prior to arrival in the Philippines, any of the 20 countries specified in the IATF resolution,” Cebu Pacific said, referring to the Inter-Agency Task Force Resolution No. 91.

    The IATF resolution said the ban will run from Dec. 30 this year through Jan. 15, 2021.

    The countries are Denmark, Ireland, Japan, Australia, Israel, the Netherlands, Hong Kong, Switzerland, France, Germany, Iceland, Italy, Lebanon, Singapore, Sweden, South Korea, South Africa, Canada, Spain and the United Kingdom.

    Cebu Pacific said affected passengers may avail themselves of free rebooking within 90 days, a full refund or make use of its travel fund, which is valid for two years.

  • Cebu Pacific now offers antigen tests to passengers

    Cebu Pacific now offers antigen tests to passengers

    The Philippines’ largest carrier, Cebu Pacific (CEB), commercially launches its Test Before Boarding (TBB) process for passengers flying from Manila, after its successful pilot run with the local government of General Santos. This process makes use of an antigen test taken just hours before the scheduled time of departure, with results released within 30 minutes.

    The TBB testing facility at the NAIA Terminal 3 is now open for walk-ins from 2AM to 2PM daily. CEB passengers will only have to register onsite and pay the fee directly to CEB’s diagnostic partner, Philippine Airport Diagnostic Laboratory (PADL).

    Throughout the pilot run from 3-14 December 2020, CEB tested a total of 1,143 passengers, three of whom tested positive and were not allowed to proceed with their flight. Only those who tested negative were allowed to board the aircraft. Subsequently, based on the data provided by the local government of General Santos, CEB passengers were retested after their 7-day quarantine and results were still negative, showing consistency with the earlier results of the TBB process.

    “Following the successful TBB pilot, Cebu Pacific is ready to offer this option to all their passengers. We are urging everyone to take advantage of this convenient alternative, especially since the testing site is strategically located at the airport, making the whole process easy and hassle-free for our residents,” said Mayor Ronnel Rivera of General Santos City.

    Apart from General Santos, the local governments of Butuan, Dipolog, and Pagadian also accept negative antigen test results as a pre-travel requirement. CEB passengers going to these destinations may also conveniently avail of the TBB beginning December 17, 2020.

    As a number of local and international destinations require negative RT-PCR test results prior to entry, CEB is offering RT-PCR tests for only PHP 3,300 (approx. USD68)viaits three partner laboratories, namely PADL, Health Metrics, Inc. (HMI), and Safeguard DNA Diagnostics Inc. (SDDI).

    Passengers booked on Cebu Pacific and Cebgo can easily choose and book appointments online. One will simply have to click on the “Testing Options” tab and choose from any of those in the list. From there, they will be redirected to each laboratory’s page to finalize their schedule online.

    “We remain committed to making flights affordable for everyone and seeing that testing is required by a number of destinations at the moment, we have partnered with accredited laboratories that may offer affordable testing options. We look forward to the day trust and confidence in air travel have been restored, but until then, let us all work together towards that,” said Candice Iyog, CEB vice president for Marketing and Customer Experience.

    Testing is just one out of the three key steps CEB strictly implements to regain passenger confidence. Other approaches include safety and sanitation, as well as track and trace. CEB continues to implement a multi-layered approach to safety and has been rated 7/7 stars by airlineratings.com for its COVID-19 compliance. Passengers are also constantly reminded to register in the Department of Transportation’s Traze App for a more efficient contact tracing process.

  • Cebu Pacific considers sending more aircraft to Alice Springs

    Cebu Pacific considers sending more aircraft to Alice Springs

    Philippine low-cost carrier Cebu Pacific Air is considering putting more aircraft in long-term storage, as it weighs a volatile demand environment amid the coronavirus pandemic.

    The carrier has 14 aircraft in long-term storage at Asia Pacific Aircraft Storage in Alice Springs, Australia, says Alex Reyes, vice president for cargo at Cebu Pacific.

    Cebu Pacific also operates Airbus A321neos. These comprise seven Airbus A321s, two A330s, four ATR72-600s, and one A320.

    “We are looking to put more aircraft for long-term storage, but this is still under study given the volatility in market demand and travel restrictions,” says Reyes.

    Cerium fleets data indicates that overall the airline has 30 aircraft in service and 23 in storage. It also has 56 aircraft on order from Airbus. These comprise 24 A321neos, 16 A320neos, and 16 A330-900s.

    The airline’s in-service fleet comprises 12 A320s, seven A321neos, six A330-300s, and five A320neos.

    “We have had positive discussions with Airbus and our engine suppliers regarding our pending orders,” says Reyes.

    “The current plan is in line with our conservative forecast in the coming years, given our current situation. We will proceed as planned per our long-term vision, which includes the continuation of an orderly exit strategy of older aircraft that began before COVID-19.”

    He adds that the airline continues to target sale & leaseback transactions, per its pre-pandemic plans.

    Cebu Pacific has been working to restore flights after operating less than 10% of its domestic network from June to November. It is now operating 400-450 flights weekly to 28 domestic and eight international destinations.

    In its third-quarter ended 30 September, Cebu Pacific and its units reported an operating loss of Ps6.7 billion ($139 million), reversing the Ps873 million quarterly operating profit it made last year.

    Revenue for the period plummeted 89% to Ps2 billion, outpacing a 52% year-on-year decline in expenses. The revenue decline was led by a dramatic 97% drop in passenger revenue year on year.

  • Cebu Pacific steadily restores capacity in complex Covid-19 times

    Cebu Pacific steadily restores capacity in complex Covid-19 times

    Cebu Pacific Air has highlighted the bewildering array of coronavirus-related protocols as it works get passengers flying again.

    In a virtual media roundtable, Cebu Pacific head of commercial Alex Reyes says travelers confront “a very complex situation” when making a decision about flying. As with many airlines, Cebu Pacific has a page listing testing and other requirements for various destinations, but it is extremely difficult to keep it fully updated.

    “We try to capture all of the current regulations in place now,” he says. “It’s not perfect because the regulations are constantly changing…whether at the country level or even at the city level. They are constantly evolving and changing, as they react to the unique circumstances of their own locality.”

    More often than not, he says, people still opt to buy a ticket, but there are travelers that are put off by the complexity involved in booking a flight and dealing with the correct testing protocols.

    “I think the traveling public understands is that it is massively complex right now. Everyone is doing their part to try and make sure that yes, you can fly or no, you cannot fly. Or you get to fly as long as you do X, Y and Z.”

    The key is making the process “clear and transparent” to travelers.

    Covid-19 has hit the Philippines hard, including strict lockdowns earlier in the year that all but completely shut down air travel from mid-March to early June. According to the Johns Hopkins Coronavirus Resource Center, the country has 444,164 infections, second only to Indonesia in Southeast Asia.

    Nonetheless, Cebu Pacific has been working to restore flights after operating less than 10% of its domestic network from June to November. It is now operating 400-450 flights weekly to 28 domestic and eight international destinations.

    It has also relaunched services to leisure locations such as Bohol, Coron, Siargao, and Boracay.

    On international routes, the only service operating at normal, pre-Covid-19 capacity is Manila-Dubai, operated daily with an Airbus A330. The carrier recently increased frequencies to Nagoya and Seoul Incheon, and will restart flights to Taiwan on 18 December.

    Still, the low-cost carrier derived 66% of its third-quarter revenue from cargo. It has converted an A330 for cargo work and is carrying cargo on the seats of passenger aircraft.

    In addition, the airline is conducting a trial where passengers are tested at Manila’s Ninoy Aquino International Airport before flights to the southern city of General Santos. From 3 to 14 December, passengers will undergo a free antigen test prior to boarding their flight. Only passengers who test negative will be allowed to board.

    “It’s an approach we’re taking to assure the traveling public and local governments that we are not transporting any asymptomatic Covid-19 patients into their city or locality,” says Reyes. “It is another layer of protection to respond to the pandemic.”

    After analyzing the results of the trial, the airline will consider rolling.

  • Cebu Pacific extends flexible booking options

    Cebu Pacific extends flexible booking options

    CEBU Pacific (CEB) extends the coverage of its flexible booking options for passengers traveling until Dec. 31, 2020.

    The Travel Fund, valid for two years, can be used to book flights up to 12 months ahead, given that transactions are done before the fund expires. This means customers can use their Travel Funds to book trips potentially until 2023.

    This virtual wallet will consist of the full cost of the ticket and can even be used for purchasing ancillaries such as baggage allowance and seat blocking.

    For customers with existing Travel Funds, the two-year validity will be applied retroactively.

    Those who wish to postpone travel plans may opt to rebook their flights as many times as possible. A minimal fare difference may apply.

    Those with canceled flights will continue to have the following options: placing the full cost of the ticket in a Travel Fund valid for two years; rebooking flights with no limit (both rebooking fee and fare difference are waived if new travel date is within 90 days); or availing of a full refund.

    One simply has to go to the “Manage Booking” portal on the Cebu Pacific website. Bookings can be modified up to two hours before the flight.

  • Cebu Pacific refunds hit P2.7B as virus grounded flights

    Cebu Pacific refunds hit P2.7B as virus grounded flights

    Cebu Pacific said ­refunds to customers for flights canceled due to the COVID-19 crisis already reached P2.7 billion, with billions of pesos more to be returned.

    The budget airline assured passengers their refund requests would be processed but it could take up to six months from the time of filing.

    “We understand how difficult this situation is for everyone and we sincerely apologize for the delay,” Cebu Pacific said in an update to flyers this week.

    The latest figure was higher by P300 million from its previous update last September. At the time, Cebu Pacific also suggested total refund request during the pandemic reached nearly P5 billion.

    Cebu Pacific said it was currently processing refund requests filed in June.

    Like other airlines, it was severely hit by the global health crisis while strict lockdowns grounded flights for extended periods during the summer travel season and in August.

    The industry is currently operating a fraction of its pre-pandemic network as broad travel restrictions remain in place and customers defer their travel plans.

    Refunds add to the financial strain at a time when airlines are struggling to generate revenues.

    In its update, Cebu Pacific pointed to efforts to raise fresh capital. That includes an earlier-announced plan to raise $500 million selling shares and bonds to strengthen its balance sheet.

    Local carriers will no longer have to worry about new refund filings with the passage of the Bayanihan to Recover as One Act last September. While in effect, the law allows airlines to instead issue travel vouchers.

    Cebu Air Inc., which operates Cebu Pacific, earlier announced a P9.1-billion loss in the first half of 2020, during which there was an almost three-month strict lockdown of major cities across the Philippines.

    The loss reverses a P7.14-billion profit in the January to June period of 2019.

     

  • Cebu Pacific promotes Philippine tourism with ‘Juan Love’ campaign

    Cebu Pacific promotes Philippine tourism with ‘Juan Love’ campaign

    The resilience of the country’s tourism sector was put to the test as local businesses and industries had to deal with the immense challenges brought about by the COVID-19 pandemic.

    However, it also brought out the Filipino spirit of Bayanihan, sparking hope for the nation as everyJuan provided support to one another.

    As an airline that strongly believes in #EveryJuanWillFlyAgain, Cebu Pacific further encourages everyJuan to step up and support the country as it gradually recovers.

    The country’s leading carrier has launched its newest campaign “Juan Love – One love for the Philippines.” At a time when borders are slowly reopening, this online campaign aims to inspire everyJuan to travel again – to see the places they have missed and experience the local culture and cuisine unique to every destination.

    The Juan Love campaign will not only highlight the beauty and wonders of Philippine destinations but will also capture how flying supports the people keeping the tourism industry afloat. Each flight, each tourist will help people sustain livelihoods – everyJuan for everyone.

    As this campaign showcases the scenic spots, thrilling activities, and native delicacies each destination is known for, Juan Love will also shed light on all the local businesses and fellow Filipinos making all these possible.

    “We are delighted that Cebu Pacific came up with this heartfelt initiative. More than rekindling the desire of Filipinos to travel once again, the Juan Love campaign also puts a spotlight on the people whose jobs and livelihoods depend on the inclusive growth brought about by tourism,” expressed Secretary Berna Romulo-Puyat of the Department of Tourism.

    “We are always grateful for the support, and rest assured that we will continuously collaborate with the aviation sector so we may all help our industries, and our economy, recover,” she also said.

    Staying true to its commitment to provide safe, affordable, and fun-filled air travels for everyJuan, Cebu Pacific celebrates local tourism with a series of exciting Juan Love Seat Sales!

    “We have been continuously working hand-in-hand with our partners in the government to help ensure the nation bounces back from this crisis. We believe as more destinations open up for tourist travel, we are able to support the small businesses and communities,” said Candice Iyog, Cebu Pacific Vice President for Marketing and Customer Experience.

    “With the launch of our Juan Love campaign, we hope everyJuan joins us in showing one love for the Philippines,” Iyog added.

    A total of one million seats to domestic destinations will be up for grabs throughout the ‘ber’ months for the Juan Love push.

  • Cebu Pacific to raise $500 million in fresh capital

    Cebu Pacific to raise $500 million in fresh capital

    Cebu Pacific announced plans to raise up to $500 million in additional capital — by selling preferred shares and bonds — as it undertakes a restructuring exercise that sees it cut its fleet and network to cope with reduced travel demand.

    The Philippine low-cost carrier discloses that it will raise up to $250 million in new convertible preferred shares and another $250 million in a private placement of convertible bonds.

    Proceeds from the recapitalization exercise, subject to shareholder approval by November, will help strengthen the carrier’s balance sheet, it adds.

    It also comes as part of a wider business transformation exercise that the carrier is undertaking.

    Like many carriers in and around the region, Cebu Pacific has acutely felt the impact of the coronavirus outbreak, which has seen travel restrictions crimp demand.

    It notes that it is only operating about 15% of pre-pandemic capacity. For the first six months of the year, Cebu Pacific reported a 61% year-on-year decline in revenue, at Ps17.3 billion ($357 million).

    It also reported an operating loss of Ps6.29 billion for the quarter ended 30 June, widening the Ps693 million loss incurred in 2020’s first quarter.

    “Due to this exceptional change in market conditions and industry dynamics, [Cebu Pacific] saw the urgent need to fast track its transformation. It is currently implementing a business transformation exercise that involves the right-sizing of network and fleet to meet new demand, and improvement of operations efficiency through process and policy enhancements and digitalization, among others,” the carrier discloses.

    Cebu Pacific adds that since the start of the pandemic, it has been accelerating efforts in digitalization, “resulting in a significantly reduced unit cost, allowing the carrier to continue offering affordable air travel”.

    “This capital raising exercise will provide the airline with the needed runway to withstand the financial challenges it faces as it slowly goes back to pre-Covid business levels and settles into the ‘new normal’,” it states.

  • Cebu Pacific promotes Philippine tourism with ‘Juan Love’ campaign

    Cebu Pacific promotes Philippine tourism with ‘Juan Love’ campaign

    The resilience of the country’s tourism sector was put to the test as local businesses and industries had to deal with the immense challenges brought about by the Covid-19 pandemic. Yet, it also brought out the Filipinos’ spirit of Bayanihan, sparking hope for the nation as everyJuan extended support to one another.

    As an airline that strongly believes #EveryJuanWillFlyAgain, the Philippines’ leading carrier, Cebu Pacific, further encourages everyJuan to come together and support the country as it gradually recovers, through its newest campaign “Juan Love — One love for the Philippines.” At a time when borders are slowly reopening, this online campaign aims to inspire everyJuan to travel again — to see the places they’ve missed, and experience the local culture and cuisine unique to every destination.

    The Juan Love campaign will not only highlight the beauty and wonders of the Philippines’ local destinations but will also show how flying supports the people behind the tourism industry — each flight, each tourist, will help people sustain livelihoods — everyJuan for everyone. As this campaign showcases the scenic spots, thrilling activities, and native delicacies each destination is known for, Juan Love will also shed light on all the local businesses and fellow Filipinos making all these possible.

    “We are delighted that Cebu Pacific came up with this heartfelt initiative. More than rekindling the desire of Filipinos to travel once again, the Juan Love campaign also puts a spotlight on the people whose jobs and livelihoods depend on the inclusive growth brought about by tourism. We are always grateful for the support, and rest assured that we will continuously collaborate with the aviation sector so we may all help our industries, and our economy, recover,” expressed Berna Romulo-Puyat, secretary of Department of Tourism.

    “We have been continuously working hand-in-hand with our partners in the government to help ensure the nation bounces back from this crisis. We believe as more destinations open up for tourist travel, we are able to support the small businesses and communities,” said Candice Iyog, Cebu Pacific vice president for Marketing and Customer Experience. “With the launch of our Juan Love campaign, we hope everyJuan joins us in showing one love for the Philippines.”

    Staying true to its commitment to provide safe, affordable, and fun-filled air travels for everyJuan, Cebu Pacific celebrates local tourism with a series of exciting Juan Love Seat Sales! A total of one million seats to domestic destinations will be up for grabs all throughout the “Ber” months.

  • Cebu Pacific now halfway through refund claims

    Cebu Pacific now halfway through refund claims

    Budget carrier Cebu Pacific is asking passengers for patience as it works through a pile of refunds that reached almost P5 billion. Like other airlines, Cebu Pacific has been hit hard by the COVID-19 pandemic, which forced the mass cancellation of flights and prospective trips.

    “We understand how challenging this whole situation is, and we sincerely apologize for the delay,” Cebu Pacific said in an advisory to passengers.

    Cebu Pacific said it had already refunded over P2.4 billion to customers but this was just about half of the requests received.

    “Since the start of this pandemic, we have received an unprecedented number of refund requests due to flight cancellations brought about by the lockdown,” Cebu Pacific said.

    “Our refund process than was originally not designed to handle this volume of requests, and this resulted in a backlog. We have since then revamped our procedures in order to address this,” it added.

    Cebu Pacific said processing of refund requests would take about six months.

    “We remain committed to our customers to complete pending refunds and will update them once these have been processed. We are currently halfway through refund requests filed last April,” Cebu Pacific said.

    At present, Cebu Pacific has restored just 10 percent of its pre-COVID network.

    Cebu Air Inc, which operates Cebu Pacific, announced a P9.1-billion loss in the first half of 2020, which included the almost three-month lockdown of major cites across the Philippines.

    The loss reverses a P7.14-billion profit in the January to June 2019. With the recent signing of the Bayanihan to Recover as One Act, airlines will have the option to stop issuing refunds for new requests while the law is in effect.

    Under the law, they will be allowed to issue travel vouchers instead.

  • Dh200 airfare to fly Dubai-Manila with Cebu Pacific in September offer

    Dh200 airfare to fly Dubai-Manila with Cebu Pacific in September offer

    At a base fare of Dh200 from Dubai to Manila, the Philippines’ no-frills carrier Cebu Pacific has unveiled a week-long airfare discount blitz on Tuesday (September 1, 2020).

    The move is aimed to boost demand and post-COVID-19 confidence among flyers, especially overseas Filipino workers and their families in the UAE.

    The quoted discounted fare is valid for one-way travel only, inclusive of base fare. It also does not include taxes and fees, “web administration fee”, and fuel surcharge.

    The carrier is known for its “Piso” fare (1-peso, $0.021) offers. But, with the lingering threat from COVID-19, it remains to be seen whether such price-drops would indeed translate to a post-recovery spike in travel demand.

    The airline has also stated that promo fares offered are limited and are non-refundable — but rebookable subject to fees and charges.

    Flight changes, availing of prepaid baggage allowance for check-in baggage and web check-in service can also be done up to 4 hours before scheduled flight. International fare is on a book and buy basis, according to the airline.

    The Philippine economy, like the rest of the world, is reeling from the coronavirus pandemic. Up to 3,000 companies reportedly went bust in the last seven months.

    Quarantine measures remain in place for travelers as the Philippines reported 224,000 COVID-19 infections, with 158,000 recoveries and 3,597 deaths as of September 1, 2020.

  • Cebu Pacific enhances Manage Booking portal

    Cebu Pacific enhances Manage Booking portal

    The Philippines’ largest national flag carrier, Cebu Pacific (CEB), has enhanced its Manage Booking portal to allow passengers to easily update their contact information after booking has been finalized. This is available for both passengers who booked online or through a travel agency.
    “Now more than ever, we have seen how important it is for airlines to have the accurate passenger contact information – not only to keep passengers updated on any flight changes but also to support contact tracing efforts if needed,” said Candice Iyog, CEB Vice President for Marketing & Customer Experience.
    The improved Manage Booking portal also aims to provide support to local government units in the Philippines who require passenger details prior to the flight.
    “We believe that with this multi-layered approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyone,” she added.
    Beginning today, passengers may conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website.
    Cebu Pacific increased its number of flights between Dubai and Manila to twice weekly beginning August 13. Dubai-Manila flights are scheduled every Monday and Friday, while the Manila-Dubai route operates every Sunday and Thursday.
  • Cebu Pacific strengthens contact info database

    Cebu Pacific strengthens contact info database

    The Philippines’ leading carrier, Cebu Pacific has enhanced its Manage Booking portal to allow passengers to easily update their contact information after booking has been finalized.  This is available for both passengers who booked online or through a travel agency.

    “Now more than ever, we have seen how important it is for airlines to have the accurate passenger contact information – not only to keep passengers updated on flight changes but also to support contact tracing efforts,” said Candice Iyog, CEB VP for Marketing & Customer Experience.

    This enhancement will provide support to local government units who require passenger details prior to the flight.

    “We believe with this multi-layer approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyone”, added Iyog.

    Beginning today, passengers may already conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website.

    Fill out necessary details on the manage booking page, then select which flight you’d want to modify. Click on “Update Guest Details” and click continue until done.