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  • Flight restart in June offers little reprieve to Cebu Pacific

    Flight restart in June offers little reprieve to Cebu Pacific

    Gokongwei-led Cebu Air Inc. took a turn for the worse on the first half of the year as losses mounted due to the coronavirus pandemic that kept most of its fleet grounded. A gradual recovery is seen from reopening routes.

    In a disclosure on Wednesday, the budget carrier reported net losses amounting to P9.14 billion from January to June this year, a massive reversal of the P7.15 billion profits the same period a year ago. Losses worsened from the first three months of the year, when during the latter part of the period, the government declared a sweeping community quarantine that closed down airports and enforced travel barriers to contain the virus spread. The shutdown’s impact was so severe, Cebu Pacific slashed its workforce by a quarter.

    “While some sporadic arrangements for sweeper flights to assist with stranded tourists did occur, for the most part, the Group’s operations were virtually nil until April when some cargo flights within the Philippines and eventually to countries like Japan, Thailand, China, Hong Kong recommenced,” the company said.

    As the Philippines began to ease quarantine controls last June, Cebu Pacific returned flights to 25 of its 78 domestic routes in seven hubs located in areas under general community quarantine, providing relief to the bleeding. “The Group will continue to expand its operations as more local governments welcome flights into their cities,” the airline said.

    Broken down, revenues for the first six months plummeted 61.2% annually to P17.33 billion. Of that amount, P11.51 billion was generated from passenger flights, down a bigger 65.5% on-year as passenger traffic more than halved to 4.5 million from last year.

    Earnings from revenue operations, meanwhile, slipped 21.7% year-on-year to P2.22 billion in the same six-month period, incurred as a result of a 52.4% drop in cargo volumes. Ancillary revenues decreased by 57.7% annually to P4.9 billion.

    On the flip side, earnings also sank 32.2% from year-ago levels to P35.89 billion “mostly driven by the suspension of the Group’s operations due to the COVID-19 global pandemic,” Cebu Pacific said. The peso appreciation, as well as a decline in global oil prices, also helped temper disbursements by lowering imported fuel costs.

    Broken down, January-June expenditures from flying dropped 53.6% on-year to P8.15 billion, that from aircraft servicing shrank 48.8% annually to P2.17 billion, maintenance costs by 13.9% to P561.08 million, and costs from foreign exchange swings by 11.5% year-on-year to P8.17 billion.

    “The Group’s cash requirements have been mainly sourced through cash flow from operations which was significantly reduced due to the current COVID-19 situation,” Cebu Pacific said, even as the airline assured investors of its “strong” financial position.

    The budget carrier, as well as other local airlines, have pleaded to the government for a direct financial rescue to prevent collapse and layoffs. The Duterte administration, however, has rejected cash intervention to salvage firms, opting to let banks lend them money instead.

  • Cebu Pacific sends 14 planes for storage

    Cebu Pacific sends 14 planes for storage

    Budget carrier Cebu Pacific has now sent a total of 14 aircraft for storage at Alice Springs in Australia, with more possibly eyed as travel demand is not expected to return to its robust state anytime soon.

    On top of the 14 aircraft that have been sent so far, Cebu Pacific spokesperson Charo Logarta Lagamon said the next batch is still under study.

    “We have a fleet of 75 aircraft. Because costs continue to be challenged, we have sent aircraft to Alice Springs along with many other airlines, and we are looking to send additional aircraft there for additional storage because obviously we do not see demand coming back in the immediate future,” Lagamon, who is set to leave the airline effective Aug. 15, said yesterday.

    “We will have to store these aircraft in a more proper setting and in a cost-efficient manner,” she said.

    As part of its cost mitigation measures, Cebu Pacific last month said it sent nine aircraft to the Asia Pacific Aircraft Storage at Alice Springs for storage.

    “The best place to store aircraft is somewhere that is dry. This is a facility that stores aircraft because we need to make sure that it stores in a facility that will minimize damage or be equipped for storing aircraft so that once the demand comes back we can easily bring the aircraft back into the line,” Cebu Pacific vice president for marketing and customer experience Candice Iyog earlier said.

    Meanwhile, Lagamon said Cebu Pacific management and their counterparts in Airbus are currently in discussions on the adjustment in delivery or possible cancellation of some of the company’s aircraft orders given the impact of the COVID-19 pandemic to the aviation industry.

    “This is subject to discussions with Airbus. But again, it’s not only Cebu Pacific that is the only carrier in the world that is in talks with the manufacturers for the delay or adjustment of delivery schedules of these orders,” she said.

    Quoting Cebu Pacific president and CEO Lance Gokongwei, Lagamon said the airline is expecting challenging numbers in its second-quarter financial results.

    “This is on account of the course of continuing quarantine. We are still unable to fly the majority of our flights. We’re only at 10 percent of what our capacity used to be,” she said.

    Lagamon said Cebu Pacific has canceled some 150 flights a week, or a total of about 300 flights, from Aug. 4 to Aug. 18 following the return of Metro Manila to modified enhanced community quarantine.

    Cebu Pacific incurred a P1.18 billion net loss in the first quarter, a turnaround from the P3.36 billion net income it recorded in the same period last year, as travel restrictions brought about by the COVID-19 pandemic started taking its toll on its operations.

  • Cebu Pacific to refund tickets of 1.5M passengers

    Cebu Pacific to refund tickets of 1.5M passengers

    Budget carrier Cebu Pacific will provide refunds to an estimated 1.5 million passengers as 50 percent of its fleet remains grounded due to the coronavirus pandemic.

    Charo Logarta Lagamon, corporate communications director for Cebu Pacific Air, assured that passengers who requested refunds since April or earlier will be refunded by August.

    “All of a sudden, we have a situation where hundreds of thousands of passengers are all clamoring for a refund in a 160-day time frame. It’s not that simple to refund, especially now that there’s no cash flow in the airline. Nothing is going in and everything is going out,” she said in a Zoom meeting Friday, Aug. 7.

    Lagamon said they are doing their best to fast-track the process and that there are reforms underway to help in the refund process.

    She said the airline will reimburse payments made through credit or debit card while for those who paid in cash, the refund will be deposited in the bank account of the customer.

    Moreover, to stay afloat during these challenging times, the airline also implemented cost-cutting measures like the layoffs of 800 employees, which is 20 percent of the airline’s 4,000 employees.

    Company officials also had pay cuts.

    “Our second-quarter performance was very challenged due to the prolonged Covid-19 situation,” she said.

    Meanwhile, Cebu Pacific placed 14 of its 76 aircraft in long-term storage in Alice Springs, Australia to preserve the airline’s condition. Others were parked in the different hubs in the country.

  • Cebu Pacific, PAL suspends domestic flights to and from Manila during MECQ

    Cebu Pacific, PAL suspends domestic flights to and from Manila during MECQ

    All Cebu Pacific and Cebgo DOMESTIC flights to/from Metro Manila are canceled from August 4  to 18, 2020, in line with the announcement of Modified Enhanced Community Quarantine (MECQ) over Metro Manila and adjacent provinces, and continued community quarantine over the rest of the country.

    CEB will continue to operate the following domestic flights:

    ·         Clark-Cebu-Clark, every Tuesday

    ·         Cebu-Davao-Cebu, every Tuesday

    CEB also intends to operate the following international flights:

    Frequency
    5J 18 Manila-Dubai Every Sunday
    5J 19 Dubai-Manila Every Monday
    5J 194 Manila-Seoul (Incheon) Every Thursday
    5J 5059 Tokyo (Narita)-Manila Every Wednesday / Saturday
    (Starting Aug 8)
    5J 817 Osaka-Manila Every Friday  (Starting Aug 6)
    5J 807 Manila-Singapore Every Thursday / Saturday
    (Starting Aug 6)
    5J 808 Singapore-Manila Every Friday/ Sunday
    (Starting Aug 7)

    Flights between Manila and Taipei, along with all other Cebu Pacific international flights, are also canceled during this time.

    CEB will also continue to mount all-cargo flights to ensure the transport of essential goods across the country. We will also work with the government at the national and local levels to assist stranded passengers.

    Passengers on canceled flights have the following options:

    1.       Unlimited rebooking 
    Rebook to any travel date within three (3) months from original flight, with change (rebooking) fees and fare difference waived.  If travel is after three (3) months, change fees are waived, but minimal fare difference may apply.

    2.       Two-year Travel Fund 
    Place the full cost of the ticket in a Travel Fund, or a virtual wallet with Cebu Pacific. Valid for two (2) years, the Travel Fund can be used to pay for flights up to a year out, or purchase add-ons (e.g. baggage allowance, seat selection, etc.)

    3.       Full refund
    Passengers on canceled flights are entitled to a full refund. However, due to the unprecedented volume of requests for refunds, the process may take at least four (4) billing cycles.

    Anyone of these options can be availed by managing bookings online via the Cebu Pacific website. Customers who booked through travel agencies or online booking sites must coordinate with them to manage their bookings or claim refunds.

    This is a developing situation. We may adjust flights depending on government regulations. We will contact passengers through the email addresses and mobile numbers provided upon booking for any information regarding their flights. We shall also provide updates through our website and official social media accounts.

    PAL

    Philippine Airlines said all its domestic flights to and from Manila (MNL) from August 4 to 18, 2020 are also canceled.

    PAL said domestic flights between Clark, Cebu, Davao and cities other than Manila are not affected and shall remain operational.

    International flights to and from Manila shall continue to operate, subject to further guidelines from the authorities in line with quarantine capacity and related arrangements.

    Domestic passengers of these canceled flights have options to rebook, refund or convert their ticket into a travel voucher.

    PAL told its guests that they seek the understanding and full cooperation “as we make these necessary changes to comply with the government directives and above all to support public safety.”

  • Cebu Pacific to lay off more employees

    Cebu Pacific to lay off more employees

    Budget carrier Cebu Pacific will be laying off more employees across the board, as the airline industry reels from the effects of the coronavirus pandemic. At least 30% of the 4,000-member workforce, or around 1,200 employees, could be affected by “layoffs or voluntary separation.”

    When asked for confirmation, Cebu Pacific communications director Charo Logarta Lagamon sent a statement confirming what the airline called “rightsizing.”

    “Cebu Pacific is undergoing a transformation process that aims to ensure the long-term sustainability of the business, given the expected changes in travel demand and consumer behavior. We expect travel recovery to happen over a longer period, with COVID-19 negatively impacting the aviation industry,” she said in a statement sent to Rappler.

    “The rightsizing of Cebu Pacific will be necessary to fulfill our commitment to provide affordable and accessible air transport services to every Juan in the years to come.”

    Layoffs will affect employees “across functions, roles, and departments,” Lagamon said. She added that the details have yet to be finalized.

    To stay updated on news, advisories, and explainers, check out our special coverage page, “Novel Coronavirus Outbreak.”

    This is the latest blow to the airline industry as demand for air travel plunged after the coronavirus spread across the world earlier this year, from the ground zero of the outbreak in Wuhan, China.

    Domestic flights in the Philippines resumed only in June when the capital region was placed under modified enhanced community quarantine, but these remained limited. Physical distancing must also be in place during flights, forcing airlines to leave half of the plane seats vacant.

    Back in March, Cebu Pacific laid off 150 newly hired cabin crew when Metro Manila was first placed under lockdown. Cebu Pacific executives had voluntarily taken pay cuts at that time.

    On June 18, the budget carrier’s ground handler 1Aviation Groundhandling Services Corporation announced that over 1,000 employees were laid off.

    Other airlines have been badly hit as well. In late February, flag carrier Philippine Airlines (PAL) terminated some 300 employees to avoid further losses.

    AirAsia Philippines had to slash jobs by 12% too, laying off 260 employees.

    In a bid to help the industry, Philippine aviation authorities deferred charging airport fees for the year, including landing, takeoff, and parking fees.

    The Air Carriers Association of the Philippines estimated that the industry needs some P8.6 billion in government subsidy per month to survive.

  • Cebu Pacific slips into first-quarter loss

    Cebu Pacific slips into first-quarter loss

    Cebu Pacific posted an operating loss of Ps693 million ($13.7 million) in the first quarter of 2020, reversing the Ps3.85 billion operating profit made in the same period last year.

    Total revenue for the quarter ended 31 March fell 24.9% to Ps15.9 billion, as revenue from passenger, cargo, and ancillary segments fell across the board.

    The low-cost carrier’s expenses declined 4.2% to Ps16.6 billion, due to a sharp fall in costs associated with reduced flying operations, as well as reservation and sales. On the other hand, costs from depreciation and amortization, and aircraft maintenance costs were all higher.

    Cebu Pacific thus slipped into a net loss of Ps1.18 billion, down from a net profit of Ps4 billion last year. Factors contributing to the net loss include losses from hedging and foreign exchange.

    Cash and cash equivalent stood at Ps17.5 billion as of 31 March, down from the Ps22.5 billion a year before.

    During the quarter, Cebu Pacific grew its fleet from 75 to 76 aircraft, having added one Airbus A320neo.

  • Cebu Pacific offers flexible options for travelers

    Cebu Pacific offers flexible options for travelers

    In light of the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific Airline encourages travelers to be responsible and stay at home amid the current health crisis as it offers flexible options for passengers whose flights have been canceled.

    Among the self-service options that can be done conveniently online are free rebooking, full travel funds, and a full refund. Free Rebooking By availing of this option, guests can rebook their canceled flights to any other travel date within three months from the original date, with no additional charges—both change (rebooking) fees and fare difference are waived. Who must avail of this: This is perfect for those just waiting for the skies to clear, and still need to travel at the soonest time possible.

    Full Travel FundThose who opt for the full travel fund, the full cost of their ticket will be stored in a virtual wallet—said amount can be used to either book a flight up to one year ahead or pay for add-ons such as baggage allowance and seat selection. If the travel fund is not used within a year, passengers can instead apply for a full refund. Who must avail of this: This can come in handy for those still waiting things out or those who are re-assessing their existing travel plans.

    Passengers who prefer to receive a full refund, processing of requests will begin on May 18 should the ECQ be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three to four billing cycles (a cycle typically lasts 20-45 days).

    Who must avail of this: This is suited for those who might need the cash for other purposes, and are putting their travel plans on hold. For added flexibility, passengers with booked flights from May 16 to Sept. 30, 2020 who wish to voluntarily change their travel plans have the following options, all free of charge: – Rebook to any other travel date within one year from original date of departure, with change (rebooking) fees waived, but fare difference may apply;- Convert full cost of the ticket to a Travel Fund, which is now valid for one year. This allows passengers to decide and book their trips within a year for flights as far as one year ahead.

    Flights can be easily managed online via the “Manage Booking” portal on the Cebu Pacific website. Customers who booked through a travel agent should contact their agent for assistance.

  • Cebu Pacific to introduce Contactless Flights as “new normal”

    Cebu Pacific to introduce Contactless Flights as “new normal”

    Cebu Pacific will introduce contactless flights in the future when people are ready to fly again. The low-cost airline put safety as its topmost priority in the age of “new normal” as the Philippines will start to ease its quarantine restrictions come May 16. Here are some of our new guidelines for Cebu Pacific Contactless Flights within the Philippines:

    Guests are required to keep masks on, from airport entrance until arrival. Bag drop counters will close one hour before flights, to allow enough time for staggered boarding procedures. Physical distancing markers must be followed.

    Hand sanitizers will be provided for guest and staff use, at the airport and inside the aircraft. CEB passenger areas such as kiosks, bag drop counters, shuttle buses, and aircraft lavatories and seats will also be frequently sanitized for everyone’s safety.

    Guests are highly encouraged to check-in online to minimize proximity to our check-in agents. Those with no bags can head straight to gate. Once the row is called, have boarding passes ready for scanning by our boarding gate agents.

    Meanwhile, operations teams have these world-class Preventive Measures in place:

    CEB pilots and cabin crew will undergo rapid antibody tests before their assigned flights, as part of our commitment to flattening the curve. The operating crew cleared for flights will also don personal protective equipment. They are also trained to assist and isolate guests onboard, as needed.

    Our daily disinfection program includes the misting of the aircraft cabin, using an Airbus-approved disinfectant effective in eradicating viruses including the Coronavirus. This process is aligned with the International Air Transport Association (IATA) guidelines and ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized. Lavatories will also be sanitized every 30 minutes.

    The air inside the cabin is changed every three minutes, using High-Efficiency Particulate Air (HEPA) filters installed in our Airbus aircraft. HEPA filters can filter out viruses with 99.99% efficiency, which is why it’s also used in hospital operating rooms.

    Cebu Pacific said that it will continue to work with government authorities and use guidelines from the World Health Organization and the International Civil Aviation Organization. They will keep refining their procedures, so people can travel with peace of mind.

  • Cebu Pacific extends the suspension all flight operations from April 15 – April 30

    Cebu Pacific extends the suspension all flight operations from April 15 – April 30

    Cebu Pacific flights will remain suspended from April 15 to April 30, 2020, in accordance with the Philippine government’s directive on extending the Enhanced Community Quarantine (ECQ).

    Passengers on canceled flights are encouraged to take any one of the following options:

    1. Free rebooking – Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived

    2. Full Travel Fund – The Travel Fund is now valid for one (1) year. Use it to either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

    If the Travel Fund is not used within one (1) year, passengers can get a full refund.

    3. Full refund – Processing of refunds will start on May 4, 2020 – after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.

    Flights may be managed online through the “Manage Booking” portal in the Cebu Pacific website.

    Furthermore, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:

    • Option 1 – Rebook to any other travel date within one (1) year
      Change (rebooking) fees waived, but fare difference may apply.
    • Option 2 – Place the full cost of the ticket in a Travel Fund, now valid for one (1) year
      Decide and book travel within a year for flights as far as one year ahead
  • Cebu Pacific flights remain suspended until April 30

    Cebu Pacific flights remain suspended until April 30

    Budget carrier Cebu Pacific said Wednesday that its flights remain suspended until the end of the Luzon-wide enhanced community quarantine on April 30.

    “Due to the extension of the Enhanced Community Quarantine (ECQ) until April 30, Cebu Pacific flights will remain suspended from April 15 to April 30, 2020,” Cebu Pacific said in a statement.

    The airline said passengers on canceled flights are encouraged to take any of the following options:

    • Free rebooking: Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived.
    • Full Travel Fund: The Travel Fund is now valid for one year. Use it to either book a flight up to one year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.) If the Travel Fund is not used within one year, passengers can get a full refund.
    • Full refund: Processing of refunds will start on May 4, 2020—after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles.

    “Flights may be managed online through the ‘Manage Booking’ portal in the Cebu Pacific website,” Cebu Pacific said.

    Further, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:

    • Rebook to any other travel date within one year, change (rebooking) fees waived, but fare difference may apply.
    • Place the full cost of the ticket in a Travel Fund, now valid for one year. Decide and book travel within a year for flights as far as one year ahead

    “We thank everyone for their support and understanding during this challenging time,” Cebu Pacific said. 

  • Cebu Pacific lays off over 150 cabin crew amid COVID-19 travel restrictions

    Cebu Pacific lays off over 150 cabin crew amid COVID-19 travel restrictions

    Travel bans to and from Manila and in key provinces forced Cebu Pacific to lay off over 150 cabin crew members.

    Notices sent to probationary workers seen by CNN Philippines revealed that the budget airline terminated the employment contracts of select flight personnel after it was “forced to scale down and suspend flight operations” due to travel restrictions covering Metro Manila, as well as key provinces and cities in the country.

    The airline had to cancel flights to mainland China, Hong Kong and Macau since early February after the Philippine government-issued travel bans to these areas hard hit by the disease known as COVID-19. This was eventually broadened to cover North Gyeongsang province of South Korea, until the month-long Metro Manila quarantine forced Cebu Pacific to cancel all flights to and from the Ninoy Aquino International Airport, the country’s main transport hub.

    The airline confirmed the layoffs. One employee estimates around 180 crew members might be let go.

    “As we foresee fewer flights and reduced operations in the coming months, we will have less requirement for flying staff. Given this situation, it is a difficult decision but we are letting go of our newly hired cabin crew because fewer flights mean less time and opportunity for them to gain inflight experience. It is painful, but necessary action to take to cope with the impact of COVID-19,” Cebu Pacific said in a statement, saying that newly-hired cabin crew members would be let go after Thursday, March 19.

    In its letter to employees, Cebu Pacific said the aviation sector was “facing a crisis of proportions” amid the COVID-19 pandemic, paralyzing tourism as countries scramble to contain the spread of the disease.

    Cebu Pacific said it would be “unable to support the regularization of any further employees,” and is forced to end work contracts. Among those who received the letters were cabin crew members hired late September 2019, which meant that they were supposed to be regular employees by next week.

    The Gokongwei-led airline also bared a separation package for these displaced employees. It includes a separation pay equivalent to two months’ salary, two free roundtrip tickets, a return ticket to their home province or city, and a waiver of charges for training bond, uniforms, and accessories. The company also promised to “fast-track” the selection of that employee should the airline start hiring flight attendants again.

    Just last week, Gokongwei-owned media company Esquire reported that members of Cebu Pacific’s senior management opted to cut their own salaries to avoid layoffs.

    Cebu Pacific made ₱3.9 billion in 2018, just half the ₱7.9 billion it made the prior year.

    Last month, Philippine Airlines said it laid off 300 workers as the flag carrier owned by tycoon Lucio Tan seeks to trim losses. The country’s biggest airline said it let go of administrative and management staff to increase revenues and reduce costs, especially after PAL ended 2019 at a loss, only to be aggravated by travel bans and flight cancellations due to the coronavirus.

    Other airlines worldwide have counted hefty losses brought about by the pandemic. CNN International earlier reported that Hong Kong flag carrier Cathay Pacific asked its 27,000 workers to take three weeks off without pay to preserve cash and keep the airline afloat.

  • Cebu Pacific net income doubled in 2019

    Cebu Pacific net income doubled in 2019

    Cebu Pacific on Wednesday reported a 132.6-percent jump in net income for 2019, before the coronavirus pandemic grounded world travel and plunged airlines into financial turmoil.

    The Philippines’ largest airline posted net income of P9.123 billion last year from nearly P4 billion in the previous year, according to a stock exchange filing. Passenger revenue grew 8.7 percent to P4.3 billion while cargo revenue rose 19.3 percent to P887.8 million.

    Gokongwei-led Cebu Pacific, Philippine Airlines and AirAsia Philippines on Tuesday sought credit relief from Manila, saying their survival was at stake. Flight were suspended throughout the 1-month Luzon lockdown, scheduled to end on April 12.

    “While it is difficult to predict when operating conditions will improve, the Group believes that it remains a going concern, given the measures undertaken, its liquidity position, its access to short and long term funding, and the strong relationships it has with major suppliers,” Cebu Pacific said.

    Cebu Pacific earlier said its senior management took pay cuts to avoid layoffs.

  • Cebu Pacific extends free rebooking, travel fund option until June 30

    Cebu Pacific extends free rebooking, travel fund option until June 30

    Budget carrier Cebu Pacific is extending its free rebooking and travel option for passengers with booked flights until June 30.

    The airline decided to adjust its booking policies to provide its passengers with “flexibility and peace of mind,” in case they change their travel plans amid uncertainties surrounding the coronavirus disease 2019 (COVID-19) situation.

    Cebu Pacific said it still plans to operate flights by April 15 as scheduled.

    However, passengers with confirmed bookings on any Cebu Pacific domestic or international flight from April 15 to June 30, 2020 have the following options:

    • Free rebooking – rebook flights on any travel date with change fees waived. Fare difference may apply.

    To rebook the flight, use the “Manage Booking” portal in the Cebu Pacific website.

    • Travel Fund – place the full cost of the ticket in a Travel Fund which can then be used as payment for a future booking. The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.

    To avail of the Travel Fund option, use the “Manage Booking” portal in the Cebu Pacific website to cancel their booking and store the value in the Travel Fund.

    “New flights booked from April 15 to June 30 (regardless of travel date and route), on the other hand, include CEB Flexi for FREE,” Cebu Pacific said.

    CEB Flexi enables travelers to rebook their flights up to two times, fare difference may apply.

    The airline also apologized for the delays in reverting to messages and long wait times for calls.

    “This is due to the high volume of passenger concerns being addressed by our team. Please bear with us,” it said.

    “We thank our passengers, partners and our stakeholders for their patience and trust,” it added.

  • Cebu Pacific feels pinch from Philippines quarantine

    Cebu Pacific feels pinch from Philippines quarantine

    Cebu Pacific says the month-long “community quarantine” imposed on Metropolitan Manila and the main Luzon island group recently will free up 90% of its total seat capacity, even as it maintains services from its hubs outside of Manila and the region.

    The 90% capacity figure is based on the suspension of domestic flights departing Manila, and previously suspended services to China, Hong Kong, Macau and South Korea, says Cebu Pacific in a Philippines Stock Exchange disclosure.

    During this period, the airline continues to operate flights from its other hubs that have not been affected by the quarantine order such as Cebu, and is maintaining connectivity “where operationally feasible”.

    Cirium schedules data show that in February, domestic routes accounted for 83% of Cebu Pacific and subsidiary Cebgo’s seat capacity.

    Although it expects a “significant revenue impact” during the quarantine period, operating expenses will fall in tandem, while lower fuel prices provide an additional cost benefit to its reduced fuel consumption.

    Cebu Pacific was unable to provide any earnings guidance for 2020, due to uncertainties caused by the coronavirus pandemic. However, it stressed that it has a strong balance sheet with “over Ps18 billion ($353 million) in cash and cash equivalents” at the end of 2019, and that a net debt to equity level of around 1.25x with a long maturity profile gives the airline room to seek short-term or long-term funding.

    It is also conserving cash and reducing expenses by freezing recruitment and consultancy work, implementing pay cuts for its top management, and suspending salary increases.

    Earlier in February, the carrier estimated that the outbreak will see a “Ps3-4 billion swing on profit” should the outbreak remain unabated over the next six months. The estimate was based on 2003’s Severe Acute Respiratory Syndrome outbreak, which curtailed demand for air travel for six months.

    Cebu Pacific is expected to release its 2019 financial results in the coming weeks.

  • Cebu Pacific suspends all flights until April 14 due to COVID-19 lockdown

    Cebu Pacific suspends all flights until April 14 due to COVID-19 lockdown

    Cebu Pacific said Tuesday all flights would be canceled from March 19 to April 14 in compliance with the Luzon-wide lockdown and similar quarantines elsewhere in the country to contain the COVID-19 pandemic.

    The last day of operations will be on March 18 to service flights from Manila, Bangkok, Tokyo, Osaka, Nagoya, Ho Chi Minh, Singapore, Taipei, Bali and Jakarta, the country’s largest carrier said in an advisory.

    “All Cebu Pacific and CebGo flights will be canceled from March 19 until April 14, in support of government regulations on COVID-19,” Cebu Pacific said.

    Philippine Airlines and AirAsia earlier announced flight cancellations due to COVID-19.

    Affected passengers can rebook, refund or store the value of the ticket in a fund, it said.

    Ticket offices will also be closed from March 19 to April 14 for the safety of passengers and personnel, the carrier said. Changes can be done through the “manage booking” portal in its website, Cebu Pacific said.

    Cebu Pacific earlier said the COVID-19 pandemic would “significantly” dent revenues and operating expenses.