Retail News CRM

Tag: hotel

  • YSL Beauty Hotel to open in Singapore

    YSL Beauty Hotel to open in Singapore

    SL Beauty Hotel is coming to Singapore this month, as part of a tour of the world’s fashion meccas, including Paris, New York, Tokyo, Hong Kong, Shanghai and Seoul.

    Precise details of the Singapore ‘hotel’ have yet to be revealed, but it is expected to have same style of neon lights, sleek furnishing, and comfy bedding as in previous cities. Themed rooms like the All Hours Lounge, interactive game machines, photo booths and YSL Beaute products will be on site for visitors to experiment with and Instagram.

    Products in the spotlight will likely include the Encre de Peau Cushion Leather Collector’s Edition, Rouge Volupte Shine, and All Hours Foundation.

    The one-day pop up is set to open on March 16, from 10am to 5pm, at Cherry Discotheque in Cecil Street.

    Lees ook:

    Lees ook:

    Lees ook:

  • Shilla Vietnam to open hotel at Da Nang

    Shilla Vietnam to open hotel at Da Nang

    Hotel Shilla announced Tuesday that it will actively begin expanding its brand abroad this year, the first new location being a resort in Da Nang, Vietnam. “Starting with Da Nang, we hope to expand our brand to more than 10 overseas locations in Southeast Asia, United States and China,” the hotel company said in a statement. Hotel Shilla is Samsung’s hotel and duty-free business arm. The 46-year-old company currently operates The Shilla Seoul and The Shilla Jeju.

    It also runs 11 business hotels under its Shilla Stay name.

    The company said that it will expand overseas through hotel management agreements with local companies, a common structuring for hotel chains. This means the local partner will own the hotel building while Shilla will operate the business. For Shilla, this minimizes investment risks.

    Shilla’s new Da Nang hotel – slated to open this year under the brand-new Shilla Monogram name – will be a nine-floor building with 300 rooms. The hotel will be located on Non Nuoc Beach in Da Nang, a popular destination for Korean tourists.

    The hotel, still under construction, will feature an outdoor pool, restaurants and bars. Every room will be equipped with a balcony.

    Hotel Shilla also announced that it is preparing to open a 200-room premium business hotel in San Jose in Silicon Valley, California, under its Shilla Stay brand by 2021.

    “We hope to continue raising more revenues abroad by expanding our overseas hotel business,” said a Hotel Shilla spokesperson.

    Some 20 percent of the company’s total revenues today, or 1 trillion won ($892.5 million), come from abroad. Hotel Shilla operates several duty-free stores in domestic and foreign airports, including locations at three of Asia’s busiest airports: Singapore’s Changi Airport, Hong Kong International Airport and Incheon International Airport.

    Hotel Shilla has been operating Jinji Lake Shilla Hotel in Suzhou, China, since 2006. It was the first overseas hotel managed by the company.

    Following Tuesday’s announcement, Hotel Shilla’s stock prices closed at 76,100 won on Tuesday, 1.33 percent higher than Monday.

    As for upcoming domestic projects, Hotel Shilla is planning to open a hotel themed after hanok, or traditional Korean houses, by 2023 in central Seoul.

    If the company receives approval to build the new hotel from domestic land authorities, it will become the first to operate such a hotel in Seoul.

  • Berjaya Land to build Four Seasons Resort in Okinawa for US$1b GDV

    Berjaya Land to build Four Seasons Resort in Okinawa for US$1b GDV

    Berjaya Land Bhd’s (BLand) subsidiary Berjaya Okinawa Development Co Ltd will develop the Four Seasons Resort and Private Residences Okinawa in Japan, which has an estimated gross development value of US$1 billion (RM4.1 billion), in partnership with hospitality company Four Seasons Hotels and Resorts. BLand’s parent Berjaya Corp Bhd founder and executive chairman and BLand major shareholder Tan Sri Vincent Tan said the project has a development cost of US$400 million (RM1.64 billion).

    Four Seasons Resort and Private Residences Okinawa will have 120 hotel rooms, 120 residences and 40 villas. The project is expected to take four years to complete.

    Tan said Four Seasons Resort and Private Residences Okinawa is another iconic project in Japan for the Berjaya group, emulating the success of Four Seasons Hotel and Hotel Residences Kyoto, which was launched in December 2016.

    “We think it will be the most valuable and expensive hotel in Okinawa. It will have the highest rate, just like Four Seasons Kyoto where the average rate is US$1,500 per night, but Okinawa will be slightly less. It will be good for BLand and BCorp,” he said at the hotel management agreement signing ceremony.

    He added that four-star hotels in Okinawa average at US$700-US$800 per night while the better ones are priced at US$1,000, viewing that Four Seasons Resort and Private Residences Okinawa will do well there.

    “I’m confident that Okinawa will be an outstanding successful project for Berjaya,” said Tan.

    The project will comprise 30 acres out of the 100 acres of beachfront land owned by BLand along the western coast of the island of Okinawa.

    “We have another 70 acres. We can build many more hotels on that land and Okinawa is a good market. We can do shopping mall, residences, three- or four-star hotels,” added Tan.

    This is BLand’s second partnership with Four Seasons but Tan said both parties are also in talks on future projects in Japan and other cities.

    Four Seasons operates 111 hotels and resorts, 41 residential projects in major city centres and resort destinations in 47 countries, and with over 50 projects under planning or development.

    “We have plans to grow our footprint in Japan such as Osaka, Hakone, leisure destination in Hokkaido, including Niseko. It’s a country that we continue to focus on, not only growth but also operating existing assets there,” said Four Seasons Hotels and Resorts senior vice-president for development Asia Pacific Christopher Wong.

    When asked if Four Seasons Resort and Private Residences Okinawa will also be put for sale, like the Four Seasons Kyoto, Tan said it is possible, adding that every thing is up for sale with the right price.

    On the divestment of the Four Seasons Hotel in Kyoto, Tan said it is talking to several parties for a better price and is expected to be finalised in the next three months.

    On the plan to carve out the hotel assets from BLand and to list the hotel business in Singapore, Tan said it is not finalised yet, but it could include Malaysian hotel assets.

    “We will list those that we’re not selling. We have a few hotels that we’re not selling like Berjaya Times Square Hotel and Ansa Kuala Lumpur. Those that we want to hold for long term, mostly are the Malaysian hotels,” he added.

    Lees ook:

  • Hanoi, HCMC hotel rooms getting expensive

    Hanoi, HCMC hotel rooms getting expensive

    Hotel room rates in Hanoi and HCMC, at around $110 a night, are the second most expensive in Southeast Asia behind only Singapore. Real estate services firm CBRE Vietnam said at a recent conference that the performance of the four- and five-star hotel segments was very strong in 2018 due to limited supply but constantly increasing demand.

    By the end of the year the average rent in this segment reached $112.6 in Hanoi and $114.1 in HCMC. High-end rooms in Hanoi number 7,770, of which two thirds are in the five-star category, and their average occupancy rate last year was 78.4 percent.

    Most of them are concentrated in the downtown area and Ba Dinh, a central district where most government offices and embassies are located.

    CBRE said in recent years sharing economy models like AirBnB have been trending, with AirBnB supply in Hanoi and Ho Chi Minh City topping 24,000 units compared to 17,500 four- to five-star hotel rooms.

    “However, despite the rapid growth of this model, room-sharing has not a clear impact on business in the four-five-star segment.”

    As of 2017 there were 118 five-star hotels/resorts in Vietnam, almost twice the number in 2013.

    They had an occupancy rate of over 75 percent, 5 percentage points up from 2016, according to global consulting firm Grant Thornton.

    Vietnam National Administration of Tourism (VNAT) statistics show an upsurge in the number of foreign visitors to Vietnam in the last few years. Last year 15.5 million came to the country, a 20 percent rise from 2017.

    Lees ook:

    Lees ook:

  • Vietnamese Airbnb startup raises $3 mln from venture capitalists

    Vietnamese Airbnb startup raises $3 mln from venture capitalists

    Vietnamese homestay platform Luxstay has raised $3 million from CyberAgent Ventures and other foreign investors in its bridge round. Representatives of Luxstay, the Vietnamese homestay booking start-up, said the total capital raised could rise to $5 million as negotiations are still ongoing with interested investment funds. CyberAgent Ventures (CAV), a Japan based investment firm specializing in incubation and investment in early-stage companies, played a leading role in directing the structure and execution of this funding round, the third for the firm after the seed and pre- Series A rounds.

    This is also the second time the firm has injected capital in Luxstay, after its initial investment in the company’s pre-Series A round in early 2018.

    Dzung Nguyen, CyberAgent managing director for Vietnam and Thailand, believes that the “sharing economy” is a development trend in many business areas, and it will impact both tourism and real estate markets.

    “We believe the Luxstay model capitalises on this trend, and will create a major impact on the market in the coming time,” he said.

    According to Luxstay, there may be millions of townhouses, condominiums and holiday villas that are willing to participate in the short-term accommodation market.

    Therefore, the company has targeted having several hundred thousand properties participating in its home-sharing platform over the next 5 years.

    The founder of the application, Nguyen Van Dung, said that with the current development speed and market potential, Luxstay will focus on accumulating resources to speed up technological development towards building an effective ecosystem to lead this new industry.

    The startup plans to find new investors for its next Series A round in mid-2019 with a potential scale of $10 million.

    Launched in 2016, Luxstay now has a network of nearly 10,000 properties across the country. This is a short-term rental booking platform for apartments, villas and other homestay accommodations positioned in the mid and high-end segments of Vietnam’s real estate market.

    A pioneer in building a platform allowing Vietnamese homeowners to participate in the rental market, the company has created new accommodation facilities for increasing numbers of youth and professionals who travel for work or leisure.

    Luxstay had also received much attention from foreign funds in its previous venture rounds. According to Crunchbase, an online database on investment activity, Luxstay raised $500,000 in its seed round in June 2017 from Vietnam-based ESP Capital and Japanese Genesia Ventures.

    Another $2.5 million was raised in May 2018 in its pre-Series A round from CyberAgent Ventures (Japan), Genesia Ventures (Japan), ESP Capital (Vietnam) and Nextrans (South Korea).

    In September 2018, the startup became a Vietnamese strategic partner of Rakuten Travel, the tourism branch of Japanese e-commerce giant Rakuten. Y1 Venture and other firms were also involved in the bridge round.

  • Vietnam needs more hotels as tourism blooms

    Vietnam needs more hotels as tourism blooms

    The “golden age of tourism” in Vietnam presents robust hotel development opportunities in Vietnam’s biggest cities. Troy Griffiths, deputy managing director of real estate consultant Savills, said Ho Chi Minh and Hanoi are “under-hoteled per population, per travel and per airlift capacity”.

    “Hotel is a particularly dynamic sector at the moment as Vietnam is experiencing a golden age of tourism, with international tourism rising 20-30 percent year-on-year and more Vietnamese travelling than any time before,” Griffiths said.

    “There’s a demand for five-star hotels which will be really a strong asset class for the future,” he added.

    As of November, 14.12 million foreigners visited the country, up 21.3 per cent year-on-year and exceeding last year’s 12.9 million, according to the General Statistics Office.

    South Koreans dominated the surge at 46.5 percent, followed by Hong Kong (32.8 percent), Finland (29.6 percent), mainland China (26.9 percent), Taiwan (15.6 percent), and Denmark (15.4 percent).

    In the same period, domestic travelers rose 20.91 percent.

    “Hanoi and HCMC had been pretty quiet in the past as they went through a bit of a bad phase, when international visitors would pass and go straight to Da Nang, Phu Quoc and Nha Trang.

    “Now we see they are actually coming to Hanoi and HCMC because they are both very charming cities for international tourists,” Griffiths said.

    “And their stay is lengthening. That means more five-star demand.”

    Vo Quoc Phuong Trang, head of hotel investment consultancy at real estate service firm Jones Lang LaSalle (JLL), also said that Hanoi and HCMC, with their steady economic and tourism growth, would continue to draw foreign investors in the high-end hotel segment, which Trang said has low risk but offers steady revenue.

    A report released in July this year by global consulting firm Grant Thornton stated that increasing numbers of well-to-do Vietnamese citizens are choosing to stay in five-star hotels and spend lavishly when they travel within the country.

    Vietnamese citizens accounted for 19.2 percent of 4-star and 5-star hotels guests in 2017, according to the report. Although this is a slight decrease from last year’s figure of 20.8 percent, the number of domestic guests staying at upscale hotels had increased for three consecutive years from 2014 to 2016.

    The country has seen a strong influx of international hotel brands and hotel management companies in the last few years. From 30 hotels with international brand names in 2010, the number had increased to 79 at the end of last year, according to Savills.

    There has been a particularly big jump this year with recent announcements by Mandarin Oriental and Movenpick in HCMC and Best Western Premier in the central province of Quang Binh, it said.

    The emergence of Vietnamese hotel operators is also a highlight in the local hospitality landscape.

    “Vietnamese hotel developers are also getting mature. They are acquiring international knowledge and becoming a really strong force in their own right as we have already seen across the resort cities with Vingroup, FLC, BIM and Sun Group,” Griffiths noted.

    Savills’ third-quarter report shows that the 5-star segment in Hanoi continued its strong performance in Q3 though the high travel season for foreign tourists lasts from the beginning of Q4 to April.

    Occupancy rate of five-star hotels in the capital city was highest, at about 80 percent, followed by four-star hotels (65 percent) and three-star hotels (59 percent).

    Average revenue of five-star hotels was $100/room/night, double that of four-star and three times that of three-star properties, the report said.

    Data said, ten out of 19 high-end hotels in the best locations in HCMC have foreign owners. These include Sheraton, Caravelle, InterContinental, Asiana Saigon, and Sofitel.

    In Hanoi, nine of 16 high-end hotels have foreign firms as major owners such as Melia, Sheraton, Sofitel Metropole, Nikko, and Pan Pacific being the major names.

  • Second Hotel Chocolat opens door

    Second Hotel Chocolat opens door

    Hotel Chocolat has opened its second store in Asia Pacific. The British-based luxury chocolate retailer has opened an outlet in Tokyo to follow up its first store in the region, in Hong Kong. The new store is in the giant Aeon Lake Town shopping mall on the outskirts of Tokyo. More are planned for Japan, where there is established demand for luxury confectionery.

    “The reaction to Hotel Chocolat in Japan on our first day of trading last week was hugely encouraging,” said co-founder and CEO of Hotel Chocolat, Angus Thirlwell.

    “Customer engagement, media attention, and sales performance were all well ahead of expectations.
    “Our portfolio of products landed with aplomb. Hot Chocolat drinks, our 8g sculpted chocolate batons, and our Selector range were all in high demand. We look forward to unfolding the brand further here.”

    Lees ook:

    Lees ook:

  • Malaysia is Airbnb’s fastest growing market in Southeast Asia

    Malaysia is Airbnb’s fastest growing market in Southeast Asia

    Malaysia, one market in the region which has not stifled the growth of short-term accommodation, is Airbnb’s fastest growing market in Southeast Asia, welcoming over two million guests in the past 12 months as of July 1, marking a 99% growth year on year. Airbnb head of public policy for Southeast Asia Mich Goh said that Airbnb, as a platform, is not illegal in Malaysia and there is no clear consensus on what the policy is for short-term rental here as it is a new phenomenon.

    There are now 44,000 listings in Malaysia on Airbnb, which is almost a 60% year-on-year increase.

    Goh said the Malaysian government has been consultative and open to dialogue with the home-sharing platform, where there has been willingness to listen to insights and to hear about how it could help Malaysia to evolve its tourism industry.

    “We treat every country differently. We’ve seen countries all around the world where they reach a moment when they decide whether or not they need to regulate short-term rental. Where we see these discussions go well is where governments are open to discussing this with multiple stakeholders, not just us but open to speaking with hosts, guests, hotel group, local communities and neighbourhoods.

    “Where these discussions have been holistic and involve multiple stakeholders, we’ve seen it reach a stage where smart and innovative policies are implemented that allow the short term rental activity to continue and to thrive to the benefit of the community while making sure any concerns that groups may have are addressed through the regulatory framework,” said Goh.

    Airbnb has signed a memorandum of collaboration (MoC) with the Malaysian Productivity Council (MPC) and a memorandum of understanding (MoU) with Malaysia Digital Economy Corp (MDEC) to drive inclusive, sustainable development of tourism in Malaysia.

    As part of the MoC with MPC, Airbnb will share relevant data and best practices to inform recommendations on short-term accommodation policy in Malaysia, and will assist MPC in shaping national policy plans related to the development of Malaysia’s tourism industry and infrastructure, as well as local communities.

    Airbnb’s MoU with MDEC is focused on promoting digital inclusion and empowering local hospitality entrepreneurs in Malaysia, while building capacity in both homes and experiences throughout the country.

    In Malaysia, Airbnb is having discussions with authorities including the Ministry of Finance, the Royal Malaysian Customs and the Ministry of Tourism and Culture to discuss the implementation of Voluntary Collection Agreements (VCAs) to collect and remit tourist tax.

    The VCA is a tool designed by Airbnb to collect taxes from its host and guest community and remit them on their behalf. This helps to facilitate a streamlined process and lighten the administrative burden for local and state governments, as well as Airbnb hosts.

    Asked on plans by the government to tax e-commerce, Goh said Airbnb will comply once it is implemented. “We’re waiting to see how it would apply in Malaysia and how we would comply when the time comes.”

    In 2017, the Airbnb community contributed RM200.4 million to the local economy. Its typical host earned US$1,200 (RM5,200) renting out their space 19 nights a year. The top five inbound markets for Airbnb in Malaysia are Singapore, China, the US, Indonesia and Australia. Seniors (aged 60 and above) make up Airbnb’s fastest growing age group of guests in Malaysia.

    Lees ook:

  • Korea’s FTC orders Booking.com, Agoda to change rules

    Korea’s FTC orders Booking.com, Agoda to change rules

    Hotel booking sites Agoda and Booking.com have been ordered to revise their no-refund policies or potentially face legal action. Korea’s Fair Trade Commission (FTC) announced on Wednesday that it has ordered the two global travel platforms to revise the terms and conditions which allow them to unfairly deny refunds for products and services.

    Customers are currently unable to get refunds on some hotel bookings or additional services, like hotel meals, reserved through Agoda and Booking.com even if reservations were made well in advance. Agoda and Booking.com have the same parent company, Booking Holdings, which also operates travel platforms Kayak and Priceline.

    “Though we recommended that Agoda and Booking.com revise their no-refund clauses last November, the companies failed to take heed without any particular reason,” read an FTC report. “We decided last month to issue an order forcing them to make the necessary revisions.”

    The FTC is not asking them to ban all no-refund products, but to at least accept refund requests made long before reservation dates.

    “The companies will still be able to deny refunds on highly discounted products or bookings made just before the reservation date,” said a spokesman. “But it is unreasonable for them to deny refunds for reservations made months ahead.”

    “The probability that a booking platform will be able to resell a product after a consumer cancels a reservation long before reservation date is very high,” he added. “The platform operators will face few losses if they resell the products.”

    The Act on the Regulation of Terms and Conditions gives the FTC the right to take “measures necessary to correct the terms and conditions” of a business that incurs losses to “several customers because the business person fails to comply with the recommendation” to revise “unfair terms and conditions.”

    According to the Act, the FTC also has the right to report the case to prosecutors if companies fail to respond accordingly within 60 days.

    The two companies have yet to give an official response. Agoda’s Peter Allen, who serves as the head of the company’s external relations department Agoda Outside, was in Seoul on Wednesday to give a talk at a leadership forum organized by the company.

    Agoda and Booking.com are not the only booking platforms that have been flagged for having policies that potentially harm customers.

    From 2016 through October 2017, the FTC reviewed the terms and conditions of major hotel booking sites operating in Korea and found that seven, including Agoda and Booking.com, had unfair refund policies.

    Unlike Agoda and Booking.com, Interpark, Hana Tour, HotelPass, Hotels.com and Expedia have since revised their terms and conditions.

    The number of consumer complaints against international travel platforms grew in Korea last year.

    According to the Korea Consumer Agency, consumers filed a total of 5,721 complaints in the first half of 2017 against international travel and accommodation platforms, or 46.4 percent more compared to the same period in the previous year.

    Lees ook:

  • When robot take over Hotel management

    When robot take over Hotel management

    An automated Alibaba hotel is set to open in Hangzhou. The move showcases the e-commerce giant’s technological capacity and serves to diversify its scope of business – with a view to demonstrating and selling its data-driven innovations. The company has claimed the hotel will be more efficient than manned properties within a comparable price range.

    The Alibaba hotel, which has already accepted bookings, features robotics, facial recognition, smart speakers, voice-activated lighting and room service, and automated alerts for cleaning. Hotel guests will be able to purchase any item featured in the rooms on Alibaba’s website.

    The hotel’s features are well in advance of similar voice-command technologies recently offered to the hospitality industry by Chinese search engine Baidu, although a similar hotel was launched by Shenzhen firm Smart LYZ in Chengdu earlier this year.

    A statement from the company read: “The solutions deployed at Alibaba’s Future Hotel can be used to streamline the operation of [China’s] hospitality sector while improving the experience of guests.”

  • Bangkok’s IconSiam launches tonight

    Bangkok’s IconSiam launches tonight

    Six years in design and construction, Bangkok’s US$1.6 billion IconSiam development will finally be officially launched tonight before opening its doors to the public tomorrow morning. With 500 stores, more than 100 restaurants and 14 cinema screens, a luxury apartment tower and a Mandarin Oriental hotel, the ambitious development is probably the most significant addition to Asia’s retail landscape in decades.

    Tonight, 10,000 businesspeople, retailers, media and guests have been invited to an opening ceremony which kicks off a weekend of festivities costing US$30 million. A fleet of 1500 drones organised by Intel will take to the sky above the Chao Phraya River and a “famous US singer” whose identity is being kept a closely guarded secret, will perform on stage somewhere along the 400-metre riverfront promenade of the building.

    Tickets to the invitation-only event, which also features a raft of Asian entertainers, fireworks, light and water shows, have been trading online for 10,000 THB (US$300), despite never being sold in the first place.

    Tomorrow, thousands of Thais are expected to visit the 750,000sqm venue, with stores offering rewards for early customers – like H&M issuing a 20,000 THB voucher to its first – and Apple is expected to draw long queues for its first official retail outlet in Thailand.

    About 80 per cent of the stores at IconSiam will be open for business tomorrow, the balance opening in ensuing weeks as fitouts are completed and approved by offshore head offices. But the project is still not complete. Several stories above the retail and dining area remain under construction, scheduled to open in July. They will house a world-class 6500sqm River Museum, a 3000-seat concert hall and other community facilities.

    Defining IconSiam is not easy.

    “It’s not a mall. It’s not a mixed use project,” IconSiam MD Supoj Chaiwatsirikul said last night. “It’s a destination.”

    The story of how IconSiam investors acquired the 8.8 hectare riverfront site gives an insight into how the project evolved into much more than a shopping centre. The owners of the land had been approached many times over the years, including by cashed up foreign developers. But they wouldn’t sell – until Siam Piwat CEO Chadatip Chutrakul talked to them, promising to create something that could showcase Thai culture and history to the world and be something all Thais could be proud of.

    Since then, IconSiam’s operational team have worked with Thais literally the length and breadth of the country to involve them in the project. Artworks and sculptures have been selected from 100 artists, mostly Thai, to appear throughout the complex, a 1.6 hectare space called SookSiam (“a city of Thai happiness”) will feature products and cultural heritage of the nation’s four regions, showcasing their handicrafts, performing arts, food, beverages “and local wisdom” in a single destination promised as “immersive, emotional and entertaining”.

    “IconSiam inaugurates a globally innovative model for destination development that moves the project away from being a mall or a mixed-use complex to being an inspiring destination,” explains Chutrakul.

    “It’s a place to regenerate and refresh, to be inspired and seek new ideas, and a place to discover the best of Thailand and the best on offer from around the world.”

    Unprecedented coordination has taken place with city and government authorities to enhance the transport system surrounding the site. A new skytrain track – aptly called the Gold Line – is under construction linking two other rail routes and which ultimately will make it a 20-minute railway journey from downtown Bangkok to the river. The company has built its own wharf in front of the building and worked to enhance a network of 73 river piers making it easier to reach the venue. Some 45,000 Thais travel along the river using public transport every day and they are starting to find that more convenient than ever.

    Work is continuing with landowners and hotel properties along the waterfront to create a public walkway, opening up the riverfront to the people for the first time in centuries.

    SiamPiwat’s Siam Paragon shopping centre which, when neighbouring properties Siam Center and Siam Discovery are added, create the city’s largest single shopping destination, attracts about 250,000 visitors on a typical weekend day. The company expects IconSiam to draw as many as 400,000 once the project is fully operational. About 60 per cent of those will be Thais, the balance tourists, although it is obvious from the size and scale of the luxury duplexes facing the river – bearing brand names including Louis Vuitton, Gucci, Cartier and Hermes – that the ratio will be quite different zone-by-zone: This part of the project is very clearly designed to appeal to the growing legions of Chinese tourists heading to Thailand.

    Another key retail drawcard of IconSiam will be the country’s first Takashimaya department store spread over several levels and including a comprehensive food and grocery offer as well as fashion and accessories.

    Lees ook:

  • Ocean Park to open a luxury Marriott hotel in 2019

    Ocean Park to open a luxury Marriott hotel in 2019

    Ocean Park will soon open its first ever hotel next year with an aim of further boosting the number of visitors. Developed by Lai Sun Group, the hotel has launched its soft opening early this week. According to Peter Lam, chairman of Lai Sun Group, the hotel will undergo further testing and trials in the next two to three months before its grand opening.

    Designed by Aedas, the Hong Kong Ocean Park Marriott Hotel comprises three towers – the Pier Wing, Club Wing and Marina Wing with 471 rooms.

    Three types of Ocean Park-themed rooms (Whiskers Submarine, Bao Bao Paradise, Redd Forest) are featured at the Pier Wing and Marina Wing.

    The rooms are so far said to cost about HK$2,100 on average.

    Targeting families on leisure and business travellers, the hotel includes a pillar-free ballroom spanning 1,200 square metres – one of the largest hotel facilities for events and meetings, the executive M Club, a signature outdoor lagoon pool, four restaurants and bars, and Harnn Heritage Spa.

    “The new destination resort offers a unique getaway experience in Hong Kong and is a perfect example of what Marriott means by travelling brilliantly,” said Mike Fulkerson, vice president, brand and marketing Asia Pacific, Marriott International.

    “There’s adventure on the site of Ocean Park Hong Kong, one of Asia’s leading conservation theme parks, convenient access to Hong Kong’s lesser-explored green spaces and remarkable proximity to the city’s shopping and business districts, broadening our guests’ perspectives and experiences in this globally renowned city.”

    In line with Ocean Park Hong Kong’s core value of environmental protection, the hotel is designed with the initiatives of sustainable future and reducing its environmental footprint.

    The façade features energy-saving components to keep the building cool in summer, as well as rainwater collection and vertical planting systems.

    It will also launch its own green education programme for kids and guests.

    The hotel will also be rolling out “M Passport”, a pilot programme that aims to encourage young visitors to participate in various resort activities with educational and fun themes, such as seashell art, scavenger hunts and dinners.

    Completion of each activity is linked to rewards and treats that’s tracked using a specially designed passport.

    Customers will be able to book exclusive packages for Ocean Park, such as tailor-made educational programmes, breakfast with animal experience with seasonal offers and access to unique animal programmes at the park.

    Leo Kung, chairman of Ocean Park Hong Kong said that the integration of the first hotel into Ocean Park by Marriott International signified the park’s transformation into a resort destination and reinforced its position as a leading “edutainment” attraction in Hong Kong.

    “From planning the stay, savouring magnificent hospitality at the hotel to enjoying delightful entertainment and animal encounters at the park, guests can expect a seamless journey filled with the thrill of discovery. The resort will bring unique experiences for the community and our next generation of visitors,”Kung concluded

    Lees ook:

    Lees ook:

    Lees ook:

  • Airbnb looms as major threat to HCMC hotels

    Airbnb looms as major threat to HCMC hotels

    Hotel and serviced apartment tariffs outside the city center are leveling off and on the brink of declining as a result of competition from apartments leased on Airbnb and others.

    CBRE’s senior director, Duong Thuy Dung, said since 2016 a total of nearly 100,000 apartments have been built and sold in Saigon, and a large proportion of them are on Airbnb.

    So far this year only 43 new properties have hit the HCMC serviced apartment market. This low number was because investors had to consider reducing supply to avoid the competition from short-term lease apartments, Dung explained.

    Nevertheless, grade A serviced apartments in the downtown area saw high occupancy rates thanks to their superior location and inherent differences in brand and utility, she said.

    But grade B and C serviced apartments are under pressure, as are hotels.

    CBRE study, released in September, showed demand for three-star hotels have been gradually falling because of growth of Airbnb in both HCMC and Hanoi.

    Airbnb, launched in 2008, has over five million registered rental properties in 191 countries, while the 10 largest hotel chains in the world only have 6.1 million rooms.

    As of August this year Hanoi and HCMC had 21,994 properties on Airbnb. The average rental is around $36 per room per night in Hanoi and $44 in HCMC, making them very competitive.

    CBRE concluded that with their rapid expansion in the Vietnamese market, short-term room rental services are now a direct competitor to three-star hotels due to the similarity in their prices.

    Lees ook:

  • Fauchon Launches A Collection Of 20 Boutique Hotels

    Fauchon Launches A Collection Of 20 Boutique Hotels

    Luxury French food purveyor Fauchon will launch its global hotel brand Fauchon Hospitality in Paris on September 1.

    Long associated with fine foods, patisserie and French delicacies, the brand will open its first, the Fauchon L’Hotel Paris, as a 54-room, five-star property on the Place de la Madeleine, the home of the brand, since 1886.

    President/CEO Jacques-Olivier Chauvin says the strategy is to establish a portfolio of 20 Fauchon Hotel-branded properties over the next decade, including in Asia.

    “We are currently in advanced discussions for a hotel in Doha, Qatar and Kyoto, Japan, as well as with a top European player. We are in contact with a major US operating company regarding expansion in the US.”

    Early this year, the Fauchon Hospitality organisation was set up with  as president/CEO. A former Relais & Châteaux CEO, Chauvin is spearheading the bid to build on the brand’s 130-year-old gastronomy legacy to create a domain of service excellence, gourmet cuisine and tailored local experiences.

    He says the unique selling proposition of the hotels is that each will offer what they describe as “GLAM”: Gourmet – the most creative Parisian patisserie in traditional French culinary style; Location at the heart of major cities; Attention and experiences which are bespoke; and Mesdames – “always in tune with women, featuring sophisticated lighting, Dyson hair dryers, properly sized bathrobes, Carita amenities and more”.

    Chauvin says Fauchon Hotels will include the brand’s “in-room Gourmet Bar” which has disrupted the hotel minibar concept by providing guests with a selection of complimentary Fauchon products.

    Lees ook:

  • Hotels share golden sparkle with Airbnb

    Hotels share golden sparkle with Airbnb

    Room rates in hotels and guest houses during the Labour Day “mini Golden Week” are not as expensive in comparison to past figures due to competition from Airbnb listings.

    Hong Kong had a busy weekend ahead of tomorrow’s Labour Day and saw a 9 percent rise in the number of mainland visitors on Saturday compared to last year.

    Tourist Guest Houses Federation of Hong Kong chairman Sam Lau Kung-shing said rooms in guest houses were fully booked at the weekend. But they did not increase rates due to keen competition from Airbnb listings.

    “Rooms were fully booked for April 28 to May 1, but booking rates will drop to 60 to 70 percent on May 2 as people leave and go back to work on May 3,” Lau said

    Although occupancy rates remain high, Lau said Airbnb listings have taken business away from the guest-house industry, especially when it comes to foreign visitors.

    He said room rates in guest houses were priced between HK$300 and HK$700, similar to last year.

    “If there is no Airbnb, rooms can be charged at a higher price as the supply falls short of demand,” he said.

    “But now people can book their rooms at any time, which means prices cannot be set too high. It is more competitive and since people now have more choices, they don’t have to rush to book a room.”

    A search on the Airbnb website showed that most rooms in urban areas from yesterday to Labour Day were booked.

    Only a few rooms with higher rates – above HK$1,400 – remained available. Among the listings was a seaview room near Causeway Bay at HK$1,997 a night.

    Michael Li Hon-shing, executive director of the Federation of Hong Kong Hotel Owners, said rates in a low-end hotel can be as cheap as HK$400 on May 1, while a room in a four-star hotel can be priced at HK$600.

    He said mainlanders visited Hong Kong from Friday and many left yesterday. He expects the occupancy rate on Labour Day to be about 80 percent.

    But hotels still had a busy weekend with room occupancy rates hitting 90 percent, similar to last year. Room rates were about HK$1,300 to HK$1,400 a night in a three-star or four-star hotel.

    Li said Airbnb has had an impact as its website says it has 5,000 listings.

    He said Airbnb has been operating illegally and urged the government to take action.

    The holiday started yesterday and runs until tomorrow, but travelers came across the border a day earlier on Saturday.

    Travel Industry Council executive director Alice Chan Cheung Lok-yee said an average of 180 to 200 mainland tours a day are expected to come to Hong Kong during the three-day Labour Day holiday period, slightly up from nearly 180 tours a day last year. Tourism sector lawmaker Yiu Si-wing also believes that the number of individual travelers from the mainland will increase by some eight to 10 percent in comparison to last year’s Labour Day holiday.

    He said a three-day holiday is not long enough for visitors, so many of them will opt to travel to other cities in the mainland, or to Hong Kong or Macau.

    Yiu also said a strong yuan has encouraged mainland tourists to shop in Hong Kong and retail sales have improved over the past 10 months.

    He believes businesses specializing in luxury goods, medicine, cosmetic products and other necessities will see a rise in sales.

    “Mainland tourists have faith in these goods and some of them are imported goods, so they will buy in bulk,” Yiu said.

    Lees ook:

    Lees ook: