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Tag: Singtel

  • Singtel sale slide offset by Indonesia, Thai mobile affiliates

    Singtel sale slide offset by Indonesia, Thai mobile affiliates

    Singapore Telecommunications announced a net profit of S$944 million for its first quarter ended June, up 0.3 per cent on the year, mainly due to stronger contributions from its mobile affiliates in Indonesia.

    Singtel’s sales fell 7.1 per cent on the year to S$3.9 billion. Singapore consumer revenue declined by 8.5 per cent to S$558 million. The growth in mobile data use could not fully offset the revenue decline in roaming and voice services in the city-state. The company’s operating revenue in Australia also fell by 15 per cent due to higher mobile service credits from device repayment plans and a weaker Australian dollar.

    Weaker equipment sales also dragged revenue down for both countries. “Equipment sales both in Singapore and Australia showed a decline and that reflects lower re-contracting volumes. There was also a higher take-up of SIM-only plans where they don’t buy the handset from us,” said Chua Sock Koong, group chief executive of Singtel, in a media briefing on Thursday.

    Contributions from Singtel’s other mobile affiliates helped to offset its losses. Indonesian mobile operator Telekomunikasi Indonesia’s profit after tax jumped 31.1 per cent on the year to US$244 million (S$327.78 million), supported by strong growth in voice, data and digital businesses. Thailand’s Advanced Info Service also generated higher contribution for the quarter, a 5.1 per cent increase to US$98 million after tax on the year.

  • Singtel to lift stakes in AIS, Airtel

    Singtel to lift stakes in AIS, Airtel

    Singtel has confirmed it has arranged to indirectly increase its stake in Thai mobile affiliate AIS, and revealed it will also increase its share in India’s Bharti Airtel.

    The operator announced it has entered a conditional agreement to acquire 21% of Thai operator AIS’ largest shareholder Intouch Holdings from Singtel’s majority shareholder Temasek Holdings, confirming reports from earlier in the week.

    Intouch is AIS’ largest shareholder with a roughly 40% stake, while Singtel owns a 23% stake in AIS.

    Singtel has meanwhile also agreed to acquire a 7.39% stake in Bharti Airtel’s holding company Bharti Telecom, adding to the 39.78% it already owns.

    The acquisitions have a total value of S$2.47 billion ($1.84 billion). Singtel will pay cash, and fund the acquisition through a combination of internal cash, short-term debt and proceeds from a S$1.6 billion placement of new Singtel shares to Temasek. The deal still requires shareholder and regulatory approvals.

    “Singtel has been a strategic partner to both AIS and Airtel for more than 15 years. We have built deep and trusted relationships, worked well together through the years, sharing knowledge and expertise and we have grown together, from strength to strength,” Singtel Group CEO Chu Sock Koong said.

    “Today, they have a combined mobile customer base of more than 380 million across Asia and Africa. This is a unique opportunity for us to deepen our relationships with two great market leaders.”

  • Singtel said to plan to increase stake in AIS

    Singtel said to plan to increase stake in AIS

    Singtel is reportedly in talks regarding indirectly increasing its stake in Thailand’s top mobile operator AIS.

    The operator is negotiating with Temasek Holdings regarding a sale of part of the investment company’s 41% stake in Intouch, a major shareholder in AIS.

    Temasek Holdings is a Singaporean state-owned investment company which holds a 51% majority stake in Singtel. Temasek is also Intouch’s biggest shareholder with a 41% stake, while Intouch itself owns 40% of AIS. Singtel’s stake in AIS is currently 23%.

    Singtel and AIS previously held discussions regarding the Singaporean group increasing its stake in the Thai operator in 2014, but the negotiations were put on hold due to political and economic instability in the nation.

    But Bloomberg’s source stated that the companies involved believe there is renewed opportunity to pursue a deal now that the situation is becoming more stable.

    Singtel’s regional mobile associates are important to the operator’s financial performance. The company’s recently announced first quarter results  show that while the company’s net profit grew just 2%, pre-tax earnings contributions from the company’s regional associates climbed 19%.

    Temasek is meanwhile under pressure to pursue investments with a greater potential for returns after reporting the first decline in its portfolio for seven years during the financial year ending in March.

  • Singtel Q1 profit grows 2%

    Singtel Q1 profit grows 2%

    Singtel has announced a 2% increase in net profit for the quarter ended in June to S$944 million ($701.5 million), on the back of strong mobile data and cyber security services revenue growth.

    Barring one-off gains in the same quarter last year, profit would have grown 7%, or 9% in constant currency terms.

    But total operating revenue for the quarter fell 7% to S$3.9 billion, largely as a result of mandated cuts to mobile termination rates in Australia, which affected the contributions from wholly-owned subsidiary Optus.

    Group consumer revenue declined 15.6% year-on-year to S$2.19 billion while group enterprise revenue grew 5.1% to S$1.58 billion.

    In Singapore’s consumer market, strong demand for mobile data offset declines in voice, text and roaming revenue. But operating revenue still fell 8.5% to S$558 million. Mobile revenue dipped 1.4% to S$323 million, but fixed broadband revenue was up 3.4% to S$55 million.

    Singtel’s Group Digital Life revenue meanwhile increased 34% due to solid contributions from its ICT subsidiaries. Particularly strong performers included digital marketing arm Amobee and the operator’s Trustwave security-as-a-service unit, which Singtel acquired for $770 million last September.

    Post-tax earnings from the Singtel Group’s regional mobile affiliates meanwhile climbed 19% as a result strong performances from Telkomsel in Indonesia and Bharti Aitel in India.

    The group’s combined mobile customer base grew by 8.2 million during the quarter to 613 million.

    Looking ahead to the full financial year, Singtel currently expects to report a slim 0.3% increase in net profit to S$944 million, but a 7.1% decline in group revenue to S$3.9 billion.

  • Singtel Group cues video tilt for regions

    Singtel Group cues video tilt for regions

    Singtel Group has launched “The 5-Min Video Challenge” a joint initiative by associates within the group, comprising Singtel, Optus, AIS, Airtel, Globe and Telkomsel.

    Winning content will be distributed and made accessible to over 600 million customers across the group.

    The short five-minute format is ideal for audiences accustomed to viewing content on mobile devices.

    “A pan-regional competition makes a lot of sense as the power of content is its ability to transcend geographical and language barriers,” said Mark Chong, CEO, International, at Singtel. “Our customers will be able to enjoy access to a rich variety of original content created by the most talented content-makers from the region.”

    The competition will be conducted at two levels – local and regional. Each associate will first invite aspiring or experienced local filmmakers to submit five-minute entries based on the theme “Connecting Lives”.

    The entries will be judged on criteria such as originality of content, storytelling and cinematography. Winning entries from the respective associates’ markets will then be judged at a regional level.

    The grand winner and runner-up will be announced at the grand finals, which will be held in Bangkok, on November 21. Cash prizes of $30,000 and $15,000 will be awarded to the grand winner and runner-up respectively.

    The regional winners will also get the opportunity to promote their videos on each associate’s mobile and video platforms to customers in the group’s markets across Asia, Africa and Australia.

  • Singtel, Ericsson complete SEA’s first 5G demo

    Singtel, Ericsson complete SEA’s first 5G demo

    Singtel and Ericsson have completed the first live demonstration of 5G prototype technology, achieving a peak throughput of 27.5Gbps.

    The demonstration used Ericsson’s 5G radio prototypes to showcase the capabilities offered by the new networking technology, which also included demonstrating a latency as low as 2ms.

    At the demonstration, Singtel and Ericsson also showcased the world’s first end-to-end low latency live video streaming over 5G.

    Ericsson and Singel signed an MoU last year to collaborate on testing technology candidates for the 5G standard. Last week, the companies completed a live trial of pre-standard License Assisted Access (LAA) technology over Singtel’s 4G network.

    Singtel group CTO Tay Soo Meng said the collaboration is aimed at ensuring the operator’s customers have access to the latest mobile technologies.

    “We strive to upgrade our networks with cutting-edge enhancements, constantly offering our customers all the possibilities that technology brings. Singapore is at the forefront of the most connected cities in the world and now we want to take it to the next level,” he said.

    “5G is very important to the Singtel Group as it will support advanced communication needs. To ensure the Group continues our technology leadership in the mobile communications domain, we are exploring, studying and trialling pre-5G technologies with Ericsson.”

    The operator is preparing for the anticipated standardization of 5G in 2020 by deploying key pre-5G technologies including carrier aggregation, 256QAM and NB-IoT.

  • Singtel launches mobile newsstand service

    Singtel launches mobile newsstand service

    Singtel has launched a new service offering subscriptions to digital newspapers and magazines at discount rates, and with unmetered access to their content.

    The Singtel Newsstand service will at launch offer Singapore’s largest newspaper the Straits Times, as well as international publications including the Wall Street Journal, TIME and Fortune Magazine.

    The titles will be offered at discounts of up to 20% off regular rates, and Singtel postpaid customers will be able to access online articles, podcasts and videos from the publications without drawing on their data allowances.

    Singtel said it plans to add other publications including the New York Times, the Economist and the Financial Times in the coming months.

    The operator will also offer postpaid customers the option to sign up for print subscriptions to the publications and be charged via their monthly mobile bill.

    Singtel has partnered with Samsung to offer a free three months subscription to Singapore customers who purchase Samsung devices from Singtel from now until mid next year.

    Singtel vice president of mobile marketing Diana Chen said the new initiative reflects the fact that the operator’s customers are increasingly using their mobile devices to access news and current affairs daily.

    “With Singtel Newsstand, we make premium news content from the world’s top publications more affordable and accessible than ever before,” she said.

  • Singtel, Ericsson demonstrate LAA on live 4G network

    Singtel, Ericsson demonstrate LAA on live 4G network

    Singtel and Ericsson announced they have completed a live trial of pre-standard License Assisted Access (LAA) technology on Singtel’s network.

    The trial in an office building at Serangoon North involved a 20 MHz block of licensed 1800-MHz spectrum, augmented with 20 MHz in the unlicensed 5-GHz band.

    A stationary live test achieved an LTE LAA throughput of 275 Mbps, while a second test demonstrated LAA’s ability to co-exist with Wi-Fi signals without degrading the Wi-Fi user experience.

    The trial also involved coverage testing to validate the technology’s ability to improve link performance, coverage and medium access control compared to Wi-Fi access points.

    Announcing the results, Singtel said the testing showcases the potential for LAA to improve network capacity for mobile customers, in a market where nearly 85% of mobile traffic is generated indoors.

    Due to the success of the trial the operator plans to progressively deploy LAA technology in Singapore over a two-year period starting in the first half of 2017, as part of efforts to evolve its networks in preparation for the introduction of 5G.

    The company said in the future, customers with LAA-capable handsets will be provided with peak download throughput of up to 450 Mbps.

    “To provide our customers with a superior mobile experience when they are indoors, we are continuing to invest in new technologies that will increase indoor 4G speeds,” Singtel managing director of networks consumer Singapore Tay Yeow Lian said.

    “We are pleased to be the first in Singapore to showcase LAA technology live. This is an integral part of the LTE-Advanced evolution and will bring us one step closer to our 5G goals.”

  • Singtel launches Singapore’s first OTT video portal app

    Singtel launches Singapore’s first OTT video portal app

    Singtel has expanded its media content portfolio with the launch of Singapore’s first OTT video portal app, open to the operator’s postpaid mobile customers.

    The operator’s new Cast portal will offer content from major providers including Viu and Nickelodeon, delivered over Singtel’s nationwide 4G network.

    Cast offers a choice of four content packs – premium, kids, Asian hits and Hallyu – with each priced at S$4.90 ($3.63) per month for a 12-month contract or S$6.90 per month contract-free. Customers can choose to pay an additional S$3 per month for an add-on pack including 1GB of data

    The premium pack offers a range of Korean and Japanese dramas, while the kids pack includes programming from the Nickelodeon and Nick Jr pay TV channels.

    Asian hits include popular movies from Singapore, Taiwan, Hong Kong and China, while Hallyu offers the most popular Korean entertainment.

    “Our customers are huge fans of entertainment on-the-go and we know that they want greater flexibility with what they watch and also when and how they watch it,” Singtel managing director of home consumer Singapore Goh Seow Eng said.

    “We are forging ahead in the OTT space through more strategic partnerships with strong content providers such as Viu and Nickelodeon. We look forward to partnering more top content providers to offer an ever-growing selection on Cast that will give our customers greater choice and the best entertainment experience.”

  • Singtel teams with SIT to train cybersecurity talent

    Singtel teams with SIT to train cybersecurity talent

    Singtel has announced a new partnership with the Singapore Institute of Technology (SIT) to train cybersecurity talent.

    The work-study program will support SIT students in the areas of Information Security and Software Engineering, which is expected to lead to career pathways such as cyber security R&D, product development, and management, cyber analysis and forensics, operations and cyber architects.

    Singtel country CEO and CEO, Group Enterprise Bill Chang said the undertaking aims to address two critical skills needs locally – the short supply of trained software engineers and the growing worldwide threat posed by cyber threats.

    “The economy is in great need for trained cybersecurity professionals,” he said.

    Under the work-study programs, participating students are trainees of the supporting company. They get to gather meaningful work experiences through industry induction, close mentorship, attachments and capstone projects to deepen industry-relevant skills.

    The students would acquire skills and experience relevant to the needs of the company while the company gains a productive contributor and an avenue to recruit, assess, groom and retain talent.

    Singtel has also worked with the InfoComm Development Authority of Singapore (IDA) on the Cyber Security Associates and Technologists Program.

  • Singtel, Airtel to combine IP VPNs

    Singtel, Airtel to combine IP VPNs

    Singtel and India’s Bharti Airtel have announced a strategic alliance to provide high-speed connectivity to global enterprises through a single IP VPN.

    The operators have combined their infrastructure into one network providing coverage to 325 cities through 370 points of presence in APAC, MEA, Europe and the US. This will form one of the largest IP VPNs worldwide.

    The network will support MPLS and high-bandwidth business applications including unified communications, video conferencing and SDN.

    A single helpdesk and a single integrated operations and maintenance system have been jointly developed to support the combined networking operations.

    “We believe joining forces this way makes total sense. By tapping on one another’s infrastructure assets we enhance each other’s capabilities,” Singtel Group Enterprise managing director of global enterprise business Lim Seng Kong said.

    “With its wide coverage of cities in India, this network paves the way for our international customers to enter into one of the world’s most vibrant economies. Conversely, this partnership also opens the door for Indian companies to expand abroad, supported by Singtel’s high quality IP VPN network in major business cities in Asia, Europe and the US.”

    He said the agreement will allow Singtel to strengthen its lead as the largest IP VPN provider in APAC with domestic data networks in Australia, India and Singapore.

  • Singtel full-year profit grows 2% despite forex hit

    Singtel full-year profit grows 2% despite forex hit

    Singtel has reported a 2% increase in net profit for the financial year ending in March to S$3.87 billion ($2.81 billion), despite negative foreign exchange movements.

    But operating revenue declined 1.5% to S$16.96 billion, the operator revealed. Excluding the impact of forex fluctuations, net profit would have grown 6% and operating revenue would have risen 4%.

    Earnings growth for the year was driven by a strong performance at Singtel’s regional mobile associates, particularly increased earnings from Indonesia’s Telkomsel. Pre-tax earnings contributions from these associates grew 5% to S$2.6 billion.

    For the fourth quarter, net profit was flat at S$946 million but would have grown 4% in constant currency terms. Regional associates’ pre-tax contribution grew 12%.

    “Mobile data was the bright spot. Our regional markets are now making their respective transitions from mobile telephony to mobile internet and harnessing the benefits of extensive investments in 3G and 4G networks and services,” Singtel Group CEO Chua Sock Koong commented.

    “We worked with our regional associates to navigate this shift from voice to data. In Singapore and Australia, our businesses were the first to launch innovative data add-on plans and zero-rated music services to meet customers’ increasing demands for OTT content services and data allowances, driving further data monetization.”

    Looking ahead to the current financial year, Singtel said that based on current economic forecasts, the operator expects to report a low single digit growth in consolidated revenue.

  • Singtel enhances Dash mobile wallet

    Singtel enhances Dash mobile wallet

    Singtel has added new functionality to its mobile wallet app Singtel Dash in a bid to claim a larger slice of the mobile payments pie.

    Singtel Dash was first launched in 2014 as a collaboration between Singtel and Standard Chartered Bank in Singapore. The carrier-agnostic service is open to all users in Singapore with an iOS or Android mobile device.

    New features added to Singtel Dash include the addition of savings accounts from five additional banks (Citibank, DBS, OCBC, POSB and UOB) as Dash wallet funding sources. Previously, Dash wallets could only be funded via a Standard Chartered Bank savings account or through post-paid Singtel users’ carrier bills. This is a move aimed at expanding Dash’s existing user base.

    The telco has also added a foreign remittance service to Dash so funds from users’ Dash wallets can be remitted to four countries: China, India, Indonesia and the Philippines. This function enables Dash users in Singapore to transfer funds to payees in these countries holding accounts from supported banks.

    This function was made possible through Singtel’s collaboration with remittance partners in the four countries, and may be viewed as an extension of Singtel’s current mRemit service.

    Dash users can also transfer funds to users of GCash in the Philippines. GCash is the mobile wallet product offered by the Philippines’ Globe Telecom, of which Singtel owns a controlling stake. Foreign remittance payees will be able to receive funds immediately.

    Singtel has meanwhile upgraded its backend system to better support the use of Dash for taxi ride payments. Previously, customers needed to enter a taxi’s license number in order to complete a payment transaction. A new cloud-based solution developed by Singtel has now automated this process.

  • Singtel launches a new cyber security institute

    Singtel launches a new cyber security institute

    Singtel has launched a first-of-its kind cyber security institute in APAC aimed at helping business and governments in the region enhance their cyber security skills and preparedness.

    The Singtel Cyber Security Institute (CSI) is designed as a hybrid between an advanced cyber range and an educational institute. It aims to test and train companies in dealing with sophisticated cyber threats.

    “Based on our engagements with companies in Singapore, more than 85% do not have robust cyber response plans nor the opportunity to conduct realistic drills to test and sharpen such plans,” Singtel CEO group enterprise Bill Chang said.

    “This lack of cyber preparedness is worsened by the severe global shortfall of trained cyber security experts, which Forbes puts at some 1 million in 2016. This is why we’ve stepped up to the plate. We know we have to help companies secure themselves against a potential slew of increasingly sophisticated cyber attacks.”

    Housed in a permanent space of over 10,000 sq ft, the institute provides cyber skills development and education programmes tailored to the varying needs of company boards, C-suite management, technology and operational staff. Boards and C-suite level participants will be trained in the areas of cyber threat awareness, risk management, business continuity planning and crisis communications preparation. The cyber operations team will be trained in defence and response capabilities to sharpen their skills.

    “Cyber security is no longer just a technical issue to be tackled only at the operational level. It needs to involve all levels within an organisation including boards and C-suite management, and even external stakeholders such as regulators. We hope to arm enterprises and public agencies with the necessary know-how to counter cyber threats in a holistic manner. This will help them mitigate the risks and costs associated with cyber disruptions,” Chang said.

    In conjunction with the launch of the CSI, Singtel announced that it is the first company in Singapore to work with the Infocomm Development Authority of Singapore on the Cyber Security Associates and Technologists (CSAT) program to train infocomm professionals in cyber security.

    Under this program, Singtel will train fresh infocomm technology professionals and equip them with basic cyber security skills. At the same time, Singtel will also provide experienced cyber security professionals with the opportunity to enhance their skills by training with leading cyber security experts. Through this two-prong approach, Singtel aims to build a cyber security talent pipeline to drive its cyber security initiatives.

    David Koh, Chief Executive of the Cyber Security Agency said, “A strong pool of cyber security talent is necessary to build a dynamic cyber security ecosystem that can support Singapore’s Smart Nation journey. With the introduction of the Cyber Security Associates and Technologists (CSAT) program and the setup of the Institute, we hope to encourage more to join the profession as well as enable cyber security professionals to hone their skills and stay a step ahead in the ever-evolving cyber security landscape.”

    The CSI can emulate the environments and operations of enterprises using state-of-the-art technologies. Like other cyber ranges the facility can simulate cyber attacks in order to test a company’s inherent vulnerabilities, defence and response capabilities.

    Unlike other ranges however, the new facility is designed to easily replicate any company’s operating environment and use the latest range of cyber threats, including an extensive library of viruses and malware, to simulate attacks.

  • Singtel adopts web chat to improve customer service

    Singtel adopts web chat to improve customer service

    Singtel has improved its real-time customer engagement capabilities with the implementation of a web chat system from online and mobile messaging platform provider LivePerson.

    The cloud-based chat solution allows Singtel to take advantage of  predictive intelligent targeting and behavioural intent tools to enhance web assistance services and customers’ overall communication experience with Singtel.

    “As Singtel continually grows its suite of next-generation communications and digital services, we are also investing in new IT capabilities to support these services,” Singtel vice presiden of consumer operations Candy Chua said.

    “We want to give customers a seamless and effortless experience when they look for information or transact with us. For example, with the LivePerson web chat, we can proactively reach out to customers to render timely support when they are surfing our website.”

    Steven Fitzjohn, LivePerson’s APAC Regional Vice President added that “there is a gap between the way we choose to communicate with our friends and family – mostly through digital and social channels – and the way brands communicate with us, which is predominantly through outmoded voice channels. Singtel is differentiating itself by taking action to bridge this gap. It is presenting customers with a channel that is familiar and simple to use, and offers customers a better experience overall.”