Category: Startups

Retail News Asia is committed to providing both local and global retailers with the latest Startup news throughout the Asian market. This on a daily base.

  • Kopi Kenangan eyes fast expansion after US$109 million investment

    Kopi Kenangan eyes fast expansion after US$109 million investment

    Southeast Asian non-franchise grab-and-go beverage retailer Kopi Kenangan has raised US$109 million in Series B funding led by the firm’s existing investor, Sequoia Capital.

    The funds will help Kopi Kenangan strengthen its operations in Indonesia, launch new products, invest in technology enhancements and protect employees during the ongoing coronavirus pandemic. The company has also revealed plans to offer a wider range of food and beverage products from local merchants as well as its cloud kitchens.

    Horizons Ventures, B Capital, Verlinvest, Kunlun, Alpha JWC Ventures and Sofina also participated in the round as new investors

    The firm serves locally sourced coffee priced for the mid-market and available at kiosks throughout the territory or via online delivery. It was an early responder to the Covid-19 threat and provides protective medical gear, donations, and free coffee for frontline healthcare workers within Indonesia.

    “The hospitality industry is facing the biggest existential crisis of our generation,” said Kopi Kenangan co-founder and CEO Edward Tirtanata. “It’s hard to tell when the sector will return to normal but when it does, it will look very different. As a growing startup, we are adapting quickly to the challenge through contactless commerce and uncompromising hygiene standards throughout our stores. The well-being of our employees is a big priority and we are investing in their safety, along with enhanced health benefits and additional training to help them cope with this massive change.”

    The firm’s current target is to have 500 outlets in operation by the end of the year over its current 324 stores, which already employ 3000 staff. It is then looking to expand into Thailand, the Philippines, and Malaysia following the resolution of the coronavirus crisis.

    Kopi Kenangan recently hired Facebook co-founder Eduardo Saverin to its board of directors.

  • Start-ups in APAC brace for coronavirus bruising

    Start-ups in APAC brace for coronavirus bruising

    In 2013, Simon Loong launched Hong Kong fintech WeLab using a small loan — just four years later the business was profitable. As one of the leaders of the second FT Asia-Pacific High Growth Companies ranking, WeLab’s story is testament to the favorable business conditions that start-ups in Asia can enjoy. WeLab, an online platform that offers users a range of services including loans, already had a presence in Hong Kong and mainland China. In 2018 it entered Indonesia via a joint venture with a local conglomerate.

    The resultant Maucash platform acquired more than 600,000 registered users in its first year of operations — a faster user growth rate than when it entered mainland China in 2014. Its momentum to this point reflects how the Apac region’s youthful population — which in places like India and Indonesia is chronically “underbanked” or lacks access to financial services entirely — is moving online, boosting companies like WeLab that are eager to meet their needs. Little wonder, then, that once again technology businesses along with fintech and eCommerce overwhelmingly dominate this year’s list, together accounting for more than 30 percent of the 500.

    Indonesia, meanwhile, contributed just two companies to the list, yet both of them — Fabelio, an online furniture retailer, and Bukalapak, a digital marketplace — rank in the top 20. In terms of cities, Singapore overtook Tokyo this year for having the largest number of high-growth companies (74), followed by the Japanese capital (69) and Sydney (34). Singapore’s “good ingredients” have made it a favored destination for both domestic entrepreneurs and those from the wider region, says Patrick Yeo, a partner at PwC who advises businesses locating in the city-state. “Singapore is the headquarters for these companies but the operations from which they derive their revenue are not necessarily all from there,” he adds.

    Many start-ups have not experienced what it is to have forward estimates go up in smoke Michael Joseph, Ion Pacific One such example is ride-hailing company Grab, which moved its headquarters from Malaysia to Singapore in 2014. The city now acts as a base from which it serves other markets in south-east Asia. Grab ranks 20th, with a 2015-18 CAGR of 233 percent. The business, which is backed by SoftBank and was valued at $14bn before the pandemic, is also a company that its western counterparts are looking to for ideas. The company launched its original ride-hailing app in 2012, with the aim of becoming the Uber of south-east Asia. It has since widened its offering beyond simply getting people “from A to B”, says Ming Maa, Grab president.

    It now offers loans, and grocery and laundry delivery. “The more services a customer uses, the more revenues we are able to generate.” Now, it seems, US rival Uber is imitating the “super app” strategies of Grab and Indonesia-based Gojek. Uber chief executive Dara Khosrowshahi last year declared he wanted “Uber to be the operating system for your everyday life”. Gojek, as with some other Asian companies valued above $1bn such as Indonesian e-commerce player Tokopedia, declined to be featured on the list. Some companies did not want to make their figures public or chose not participate for other reasons.

    Pandemic fallout Even before this crisis, growth had begun to show signs of slowing for some companies since 2018. Bukalapak’s app download figures on Apple and Android devices halved between January and December 2019, from about 1.4m to 692,000, according to data from Sensor Tower. Asia has historically been effective at building online marketplaces such as Grab’s “superapp” model and such ventures will face less pressure than smaller start-ups during the coronavirus-led downturn, says Jonathan Woetzel, Asia-based director of the McKinsey Global Institute.

    “There will be volatility. Does that translate into massive bankruptcies? I do not see that, certainly not for larger ones at this stage,” he says. Editor’s note The Financial Times is making key coronavirus coverage free to read to help everyone stay informed. Find the latest here. WeLab’s online lending platform in Hong Kong, WeLend, has seen an increase of about 36 percent in application volumes in March compared with the same month in 2019. Yet Mr Loong cautions that WeLab is bracing for a hit to China and Hong Kong’s economies, which could affect customers’ ability to repay those loans.

    WeLab said it was being “prudent” with the increase in applications, which were coming from a wide range of age groups and industries. Many entrepreneurs in India and south-east Asia are facing their first real recession and test of their business models, notes Michael Joseph, managing partner of Asia-based asset manager Ion Pacific, which invests in the venture capital secondary market. “Many of the start-ups in south-east Asia are run by teams that . . . have not experienced, first-hand, what it is to have your forward estimates go up in smoke in the way that the dotcom bubble bursting and the global financial crisis caused pain for start-ups earlier in the millennium,” he says.

  • Fintech Startup GoBear Adds Digital Lending via Acquisition

    Fintech Startup GoBear Adds Digital Lending via Acquisition

    Financial product comparison platform GoBear acquired AsiaKredit in a bid cover Asia’s alluring unbanked segment.

    Singapore-based AsiaKredit was acquired at an undisclosed amount following an announcement by GoBear in May last year that it raised around $80 million to date from two Dutch companies – asset manager Aegon and VC firm Wallis Participaties.

    AsiaKredit provides financial products to the underserved in the Philippines with a mobile app – pera247 – that boasts over 1 million loan applications. GoBear will look to leverage AsiaKredit’s risk management and automation capabilities in data-driven underwriting and collections to establish «end-to-end lending».

    Credit access to consumers is due for increased importance in 2020 developing countries faced significant growth slowdowns, the firm said.

    The fintech promise for the unbanked is to provide and manage sound lending to those that aren’t linked to the formal banking system – a market Bain & Company estimates has 296 million people in Southeast Asia alone. The region is home to most of GoBear’s businesses which have operations in Singapore, Hong Kong, Indonesia, Malaysia, the Philippines, Thailand and Vietnam.

    Through its latest acquisition, GoBear will look to provide connect consumers to its over 100-strong banking network which includes the likes of HSBC, Standard Chartered and Citi.

    The establishment of industry-leading lending business is a critical component of GoBear’s strategy to support our banking partners in providing loans to the many underserved consumers in Asia,» reiterated GoBear CEO Adrian Chng.

  • Uber Resumes Operations In Green And Orange Zones

    Uber Resumes Operations In Green And Orange Zones

    The Union Home Ministry has announced a considerable number of relaxations starting today in the movement of citizens across the country. These relaxations are valid across all 3 zones – Green, Orange and Red from 7pm to 7am. However, the Government has clarified that Cab services are allowed only in Green and Orange zones and in compliance with this Cab aggregator, Uber, has said that it is resuming services in 27 towns and cities panning across these 2 zones. This includes 6 cities in the Green zones and 21 Orange zone cities.

    To maintain social distancing, it has been recommend not more than two riders should travel at a time, besides the driver and no one should be seated right next to the driver. Green zone cities where services have been resumed include Cuttack, Jamshedpur, Daman, Silvassa, Guwahati and Kochi. 21 Orange zone cities where you can now hail an Uber cab include Amritsar, Asansol, Dehradun, Durgapur, Ghaziabad, Gurgaon, Hubli, Kozhikode, Mangalore, Mehsana, Mohali, Nadiad, Panchkula, Prayagraj, Rakjot, Rohtak, Thiruvananthaouram, Thrissur, Udaipur, Vapi and Vishakhapatnam. Services remain suspended in all cities which fall under the Red zones, however, Uber Essential and UberMedic services will continue to be available for emergency hospital trips.

    Apart from seating, the company has also issued additional instructions to be followed during rides. It is mandatory to wear a face mask and if you need to sneeze or cough, you have to do so into your elbow or a tissue. The rider can either open the windows for ventilation or ask the driver to switch on the A/C in the fresh air mode only. The company has requested the passengers to use digital payments whenever possible and handle their personal luggage and belongings themselves. Importantly it has also added that drivers and riders can cancel trips if they don’t feel comfortable due to safety reasons. In such cases, a full refund of cancellation charges will be provided, if the rider submits a cancellation request through the app.

  • Insurtech Startup to Grow Platform in Indonesia

    Insurtech Startup to Grow Platform in Indonesia

    It will use the funding raised on technology upgrades, growing its team, and branding to fuel its multi-channel strategy.

    Indonesia insurtech Qoala has successfully closed a $13.5 million Series A funding round, the largest raised by an Insurtech from Indonesia, the startup announced on Tuesday in a statement.

    The round was led by Centauri Fund, a $150 million growth-stage joint-venture between South Korea’s KB Financial Group and Telkom Indonesia. It also saw participation from new investors Sequoia India, Flourish Ventures, and Mirae Asset Management, which join existing investors Surge, MassMutual Ventures, Seedplus, Central Capital Ventura (Bank BCA fund), MDI Ventures.

    During the present crisis we are seeing an increased demand for innovative and scalable services to support the industry as physical contact restrictions are impacting traditional offline sales of insurance, said Qoala co-founder Tommy Martin.

    Qoala works with large-scale platform partners to drive awareness about insurance in Indonesia, where it has a low penetration rate among consumers. It also supports traditional offline insurance channels, which currently contribute to 99 percent of insurance premiums, to become digitally enabled through its app.

    Launched in 2019, Qoala processes more than 2 million policies per month as of April 2020. Its key partners include Tokopedia, Shopee, JD, Grab for merchants/Grabkios, MAP Group, PegiPegi (Traveloka), and Investree. Its portfolio serves five core industries: travel, fintech, consumables, logistics, and employee benefits.

    To build on its growth, Qoala said it would be hiring across teams, and plans to double its headcount to 300 over the next year.

  • Gojek Completes Deal for Payments Startup

    Gojek Completes Deal for Payments Startup

    The deal for the Jakarta-based mobile point-of-sale (POS) market leader Moka, which would make Gojek to become a major player in Indonesia’s digital payments space, has been in the making since early 2019.

    Indonesian ride-hailing giant Gojek completed the deal for Moka, announced in December, for $130 million a month ago, according to a report that cited people familiar with the deal.

    This means the acquisition was made in the wake of the ride-hailing giant’s $1.2 billion Series F raise in mid-March, which brought the current round’s total rise to almost $3 billion.

    Launched in 2011, Gojek has been expanding its platform to include a range of on-demand services and allow its customers to make online payments, and has been beefing up its coffers to take on regional rival Grab in ride-hailing, meal deliveries and payments.

    Founded in 2014, Moka’s cloud-based POS system allows businesses to order stock, issue invoices, and accept payment from mobile wallets from iOS and Android devices.

    It is the second POS SaaS platform that Gojek has acquired after Nadipos (now rebranded as Spots) in late 2018.

  • Deliveroo cuts Pickup commission rate

    Deliveroo cuts Pickup commission rate

    Food delivery service Deliveroo is reducing its Pickup service commissions to 5 percent for its operations in Hong Kong.

    The move is expected to provide relief to restaurants struggling to generate revenue during the coronavirus outbreak with tough social distancing regulations in place throughout the territory.

    The new rate will apply to all Deliveroo partnering restaurants through to the end of June who accepts orders through the Deliveroo platform from customers who opt to collect their food directly from the restaurant.

    “At Deliveroo we know that every customer can make a world of difference to our restaurant partners at this critical time, and so we have consistently rolled out new measures to continue our support,” said Deliveroo Hong Kong GM Brian Lo.

    “Pickup offers a faster option for customers to order their food through Deliveroo in times of high demand, and also allows for people to order for collection from restaurants that may not provide delivery services or order products that may not be suitable for delivery. The service also benefits restaurants by opening up an additional revenue stream as Pickup gives people the option of ordering food-on-the-go – enabling restaurants to reach a new wave of customers.”

    Some 60–70 percent of the 1500 restaurants joining Deliveroo since January have opted into Deliveroo’s Pickup service. Deliveroo has seen 300-per-cent growth in both restaurants offering Pickup services and Pickup’s order volume during the first quarter.

    “It’s no surprise that the most recent measures by the government to reduce in-house restaurant services by 50 percent have been felt across the city and to our operations,” said Deliveroo restaurant partner Ootoya’s GM Hiroyasu Kageyama.

    “However, we’ve been able to make up for lost in-house sales with more proactive marketing for delivery and pick-up. This is largely in thanks to Deliveroo’s compassionate efforts to help us adapt and reach new customers online – with them as our partner, we’ve been able to stay optimistic and find new ways to innovate.”

    Pickup services from Deliveroo officially launched earlier this month to give hungry Hongkongers the chance to skip the delivery fee, and conveniently pick up their meals without standing in line at their desired restaurants. Once customers have selected the Pickup option, they will be shown the precise collection time and be kept up to date through app notifications, enabling them to drop in and grab their food immediately.

  • Online grocery-delivery startup Kurly wins US$150m funding

    Online grocery-delivery startup Kurly wins US$150m funding

    South Korean premium grocery-delivery firm Kurly has procured funding of US$150 million from its existing investors.

    Backers contributing to the Series E funding round were Sequoia Capital, Hillhouse Capital, and Digital Sky Technologies, placing the firm’s valuation at roughly $780 million, according to Deal Street Asia.

    Despite the positive outlook as a successful attraction of more than KRW400 billion ($329 million) over five rounds, the firm remains in the red as labor and operational costs drain profits while competition intensifies. It is expected that the coronavirus epidemic may yield a positive benefit to the firm as South Koreans stay home to avoid infection and order their food online.

    The Market Kurly app introduced the “full cold-chain” temperature-controlled supply chain system to the country, allowing users to order fresh produce in the evening to be delivered to the home by dawn.

     

  • Grab Hires Chief Financial Officer

    Grab Hires Chief Financial Officer

    Grab has appointed a chief financial officer with extensive experience in scaling rapidly growing technology companies.

    Based in Singapore, Peter Oey reports to group CEO and co-founder Anthony Tan. He will be responsible forfinance operations, treasury, tax, procurement, and real estate and facilities, the firm said in an announcement on Wednesday.

    He will also work closely with Grab president Ming Maa, who will continue to lead strategic business planning for the company, the statement said.

    Oey brings extensive experience scaling rapidly growing technology companies. He spent two decades of corporate finance and strategic planning, and was previously CFO for legal tech firm Legalzoom and personal information broker Mylife. He also spent 12 years in various roles at gaming firm Activision Blizzard, including vice president, corporate controller.

    The past year has seen Grab growing its food delivery, payments and financial services businesses significantly. According to the firm, Grab Food saw its gross merchandise value grow by over 400 percent across Southeast Asia, led by Indonesia, Thailand and the Philippines, while Grab Pay increased total payments volume by 170 percent.

    Apart from launching e-money, lending and insurance distribution on its platform, the firm has partnered Singtel in its application for a digital bank license in Singapore. It also moved into wealth management with the acquisition of Singapore-based robo-advisor Bento.

    In the coming year, Grab said it expects to expand its financial services offerings, grow its daily essentials delivery and concierge services and develop more business-to-business service offerings.

  • Uber is concentrating on food-delivery, nudges its drivers to do the same

    Uber is concentrating on food-delivery, nudges its drivers to do the same

    Recently, ride-hailing drivers have been losing income as more people stay at home and less people travel due to the public health crisis. Uber has recently started concentrating more of its services on food delivery as demand for this is growing.

    Drivers in the US are encouraged to take on food delivery, even if they hadn’t participated in Uber Eats before. Last week, drivers were sent notifications with instructions on how to access the Delivery view on the app because of an increased demand for food-delivery services.

    In particular, Uber is witnessing a growing number of requests for food delivery in Seattle and San Francisco. According to Uber Eats’ vice president, Pierre-Dimitri, the coronavirus outbreak is starting to affect routines and the changes benefit the food delivery business, so drivers are encouraged to focus on it.

    In addition to that, Uber has been trying to mitigate the effect of the coronavirus on drivers and recently, Uber’s CEO, Dara Khosrowshahi, asked Uber’s drivers and delivery workers to be included in the coronavirus stimulus package, that would make people eligible to receive insurance and up to $1,200 direct deposit from the US government.

  • Japanese Payment Solutions Firm Invests in Grab

    Japanese Payment Solutions Firm Invests in Grab

    Together with MUFG’s $726 million investment, the super-app has raised $876 million for its financial services push.

    TIS, a Japanese provider of network solutions and system integration services, is investing $150 million in super-app Grab in a strategic partnership that aims at supporting Grab’s regional expansion plans, the firm said in a press release.

    According to the statement, both companies will collaborate on developing emerging payment technologies and enhancing the digital payment infrastructure in the region and in Japan to enable greater adoption of cashless payment options, such as GrabPay.

    Digital payments are taking off in Southeast Asia, as it caters to a largely mobile yet underbanked population. We need to create better experiences to pay for daily transactions, Ming Maa, president, Grab, said about the partnership.

    On Friday, Grab announced that Mitsubishi UFJ Financial Group (MUFG) was making a strategic investment of 80 trillion yen ($726 million) in the company. Grab said MUFG will offer a range of financial services and loans to its user base across Southeast Asia.

    The bank will also tap on Grab’s artificial intelligence systems and data analysis capabilities, as it competes more with online banks and IT startups in its home market.

    Grab, already a leading food delivery and ride-hailing provider in Southeast Asia, has long had ambitions in the financial services space, saying it wants to be the region’s largest merchant network, insurtech policy provider and fintech lender. In the last two years, Grab has built solutions in payments, rewards, lending, and insurance under its GrabPay wallet and Grab Financial.

    Earlier in February, Grab announced the acquisition of Bento Invest, a Singapore-based robo-advisory start-up, through which it will offer retail wealth management solutions.

    The company is also one of the contenders for digital bank licenses in Singapore, to be introduced later this year, as part of a joint bid with Singtel.

    The news of the investments came on the heels of rumors on Tuesday that Grab was in talks with regional rival Gojek over a possible merger. According to a report by U.S. tech media «The Information,» the two sides are split over control of the combined firm

  • Chinese Startup Fundraising Plunges

    Chinese Startup Fundraising Plunges

    The ongoing coronavirus outbreak has caused capital flows into mainland China’s startups to plunge 60 percent year-to-date.

    Year-to-date, Chinese startup fundraising registered $1.79 billion from a 6-year low of 168 deals – a major plunge from last year’s $4.18 billion and 440 deals in the same period, according to alternatives data provider Preqin. Venture capitalists have only closed six funds thus far, raising $300 million.

    The capital slowdown will likely drag the broader outlook for private equity in the region. Within Asia Pacific, China accounted for around half of all private equity investments and 80 percent of the nearly 3,000 country-specific deals Preqin tracked since 2016.

    A partner at major Chinese venture capital firm SB China Capital, Zhao Chenxi, warned startups to brace for the potential of receiving no venture capital for all of 2020 in his social media account. Wu Shichun, founding partner of Plum Ventures, called the current period a test of the «hell model» for small and medium-sized enterprises that continue to bleed costs with no income.

    Despite assurances from Beijing and regulators about providing financial buffers, data signals a bleaker reality. A report by Tsinghua University and Peking University said that 85 percent of the 1,506 SMEs surveyed in early February expect to run out of cash within three months with one-third of respondents expecting a more than 50 percent cut to annual revenue.

    More mature startups have been the exception to the rule thus far as fundraising activities were relatively less affected. This is especially the case for businesses with strong digital capabilities to navigate around an outbreak that has created a market of 50 million homebound consumers in Hubei province.

    According to a China TH Capital survey, over 81 percent of the 40 late-stage private equity and venture capitalists saw no impact with the remainder seeking to cut back on investment plans for the year ahead.

  • JustCo turns to malls for co-working locations

    JustCo turns to malls for co-working locations

    Coworking space provider JustCo is turning to shopping malls as it looks to double its Asia-Pacific presence this year.

    The firm stands poised to launch its services in Singapore’s The Centrepoint mall as well as Amarin Plaza in Bangkok, its fourth space in Thailand. JustCo is already operating from Marina Square in Singapore.

    “Malls in the city see an annual footfall of over 30 million compared to approximately 120,000 in an office building in the CBD,” said JustCo’s founder and CEO Kong Wan Sing on the opening of the 60,000sqft location at Centrepoint. “We believe that there is a huge untapped opportunity in the retail space segment.”

    Centrepoint, JustCo’s 14th location in Singapore, will be the first to incorporate the firm’s data analytics and other enhanced proprietary technologies, including a robot butler, access by facial recognition, and a digital Wayfinder.

    The Amarin Plaza centre will have the capacity to host 1000 members and will open in the third quarter.

    Buoyed by consistent demand, JustCo has expanded the total area of co-working spaces it manages by more than 150 percent year on year, and doubled the number of enterprise clients served across the markets it serves. It currently manages 42 centres across eight cities.

    “Our greater purpose is to build a mega-network and community within and across markets – one that helps companies and individuals realize the synergies, efficiencies and opportunities of a shared workspace,” said Kong. “In just over a year, our member base has grown by 100 per cent and this is set to grow further with changing workforce demographics.

  • Deliveroo to offer support for Hong Kong restaurant partners

    Deliveroo to offer support for Hong Kong restaurant partners

    Deliveroo has offered support for its Hong Kong restaurant partners as many of them are suffering from falling dine-in sales due to the coronavirus crisis.

    The company will reduce its commission rate for restaurant partners by 5 percent for a month, starting February 16, equivalent to a 15-20 percent discount in fees.

    In addition, the company will also offer a four-week payment delay strategy for its exclusive restaurant partners to ease their cash flow, the company said in a statement.

    “In our most recent survey and conversations with leaders of the F&B industry, we estimate in-store F&B retail sales to be down 30-50 percent year on year, with signs of further deterioration,” said Brian Lo, GM at Deliveroo Hong Kong.

    The company has urged its rivals in the food-delivery sector to provide support where they can.

    With approximately 6000 restaurant partners, Deliveroo has witnessed a significant escalation in the number of restaurants aiming to suspend trading or shut down. Its research suggests as many as one in 20 restaurants is considering closure.

    “As a stakeholder in the F&B industry and the leading food-delivery platform in the market, we want to play a part, however small, in supporting our restaurant partners and lend a helping hand to the industry in this time of need,” said Lo.

  • Fintech Software Provider Opens APAC HQ in Singapore

    Fintech Software Provider Opens APAC HQ in Singapore

    The firm is opening a regional center to be closer to clients and strengthen its footprint in Asia Pacific on the back of rising demand for fintech services.

    Digital software provider Backbase is expanding to Asia Pacific with the opening of its regional headquarters in Singapore, the company announced in a statement on Tuesday.

    The Netherlands-based firm provides customized digital tools for SME banking, corporate banking, retail banking and wealth management, and counts global banks including Citibank, HSBC, Barclays, and Goldman Sachs as its clients. In the announcement, the firm said the APAC office will give the Backbase «access to specialized workers, shared innovation, and proximity to related professional services in the fintech industry.»

    CEO Jouk Pleiter said Backbase currently has 12 «very strategic» customers in the region, and is recruiting and onboarding digital talent for digital transformation projects across the region.