Tag: duty free

  • King Power Thailand Acquires More Monopolis

    King Power Thailand Acquires More Monopolis

    King Power Thailand has won extended exclusive rights to operate at three additional Thai airports for a further 10 years.

    The firm won tenders for Phuket, Chiang Mai and Hat Yai airports, just a week following a win at the country’s main international airport at Suvarnabhumi near Bangkok.

    The contracts were subject to some criticism from observers such as the Thai Retailers Association, who were hoping to see Airports of Thailand bring greater competition to the US$2.1 billion duty-free retail sector. The airport operator responded to criticism in saying King Power had submitted the best proposal above close rivals Lotte Group and Dufry.

    In short, King Power bought the rights, the cost of which will inevitably be passed on to travellers. Rival companies have called for a “more opaque” tender process.

    The tenders reaffirm King Power’s status as effectively the only duty-free store provider at major airports in Thailand.

  • King Power Bangkok airport retail monopoly to stretch longer

    King Power Bangkok airport retail monopoly to stretch longer

    Hopes of opening up the duty-free and retail monopoly at Bangkok Suvarnabhumi airport have been dashed after Airports of Thailand (AOT) announced the incumbent operator had lodged the highest bid to retain the business.

    While still subject to final ratification by the AOT board, King Power has effectively bought a monopoly on duty-free business at the airport for another decade.

    King Power Duty Free has held the rights since the airport opened in 2006, and was competing to continue when the current contract expires next year through until 2031.

    “The company that scored the highest is King Power Duty Free Company and the winner offered the highest return than what AOT has received before and higher than AOT estimate (sic),” said Wichai Bunyu, senior executive VP at AOT, in a statement.

    Two rival bidders were hoping for a share of the action in what is a lucrative monopoly with prices unmonitored or regulated. The losing bidders were a joint venture between Bangkok Airways and South Korea’s Lotte, and another involving Royal Orchid Hotel Thailand, Empire Asia Group and a subsidiary of World Duty Free Group.

    Leading Thai retail business Central Group and Minor International did not submit bids before the deadline.

    Having selected the winning bidder, the appointment process is a mere formality, subject to ratification of AOT’s remuneration committee next week. According to Reuters, that will decide the technical score and revenue King Power would share with AOT before the board of directors officially approves the winner on June 19.

    The Thai government had ordered a review of duty-free auction period amid monopoly concerns after more than a decade of dominance by King Power. But that apparently had no effect.

    The winning bidders to operate duty-free shops at Chang Mai, Hat Yai and Phuket airports were expected to be released today (June 3) with King Power almost certain to win those contracts as well.

  • Incheon Airport duty-free tenders to be Launched soon

    Incheon Airport duty-free tenders to be Launched soon

    Incheon Airport duty-free tenders will be released in the fourth quarter of this year.

    The airport, thought to be the world’s most lucrative for retail, has committed to a fair-tender process for both international and local retailers seeking spots in its Terminal 1 building. Almost all Terminal 1 duty-free concessions are scheduled to expire in August next year.

    The 12 duty-free concessions at the terminal are now run by seven Korean firms, including general duty-free retailers Lotte, The Shilla, and Shinsegae, although the airport’s management is encouraging foreign participation in the upcoming tender.

    “The door is always open,” said Incheon Airport’s director of concessions planning Dong-ik Shin. “There is no discrimination against any foreign duty-free operators. Our bidding process is very fair and transparent; the whole bidding process is done in public.”

    Incheon Airport is offering a new arrangement for the duty-free concessions that doubles the previous contract length to ten years and adopts a concession fee based on passenger growth rather than the current minimum annual guarantee model (MAG).

    According to Shin, the new 10-year contract makes it “a very significant and nice opportunity” considering the lucrative sales revenues available at IIA.

  • Lotte Duty Free expands, Australia and New Zealand are next

    Lotte Duty Free expands, Australia and New Zealand are next

    South Korean travel retailer Lotte Duty Free is expanding into Oceania with the ambition to be the leading operator in Australia and New Zealand by 2023.

    The firm’s entry into the territory began with a grand opening ceremony at one of its new Australian stores at Brisbane Airport. The second biggest travel retailer in the world, Lotte Duty Free is targeting sales of US$200 million in the region during its first year.

    “Successfully entering Oceania is the next step in Lotte Duty Free becoming the world’s number one travel retailer and the most influential in the region,” said Lotte Duty Free CEO Kap Lee. “We have almost 40 years of retail excellence that is being introduced to Australia and New Zealand, working side-by-side with our local colleagues to better understand the unique wants and needs of people travelling through the region from all nationalities.”

    Australia has demonstrated significant growth of more than 10 per cent in incoming Chinese tourists – representing some of the biggest spenders globally – in recent years. The 2019 Spring Tourism Trend Forecast published by Ctrip, the largest online travel agency in China, states Australia is one of the most favorable international travel destinations for Chinese tourists during the New Year period.

    In response, Lotte Duty Free is acquiring five JR/Duty Free stores in the region; four in Australia and one in New Zealand.

    With this launch, Lotte Duty Free now operates in seven countries outside of Korea.

  • King Power monopoly ending at Bangkok’s airport

    King Power monopoly ending at Bangkok’s airport

    Thailand’s much-maligned airport duty-free monopoly appears set to be nearing an end.

    For years, major Thai retailers have complained that incumbent operator King Power has controlled the retail offer – and prices – at Thailand’s largest airports, especially Suvarnabhumi outside Bangkok. Frequent travellers often comment that airport ‘duty-free’ prices are higher than at other airports in the region, including Singapore and Hong Kong.

    On Wednesday, state-owned Airports of Thailand (AOT) approved guidelines for concessions for duty-free and commercial activities at its airports, the first step in opening up retail spaces to other companies.

    According to Reuters, AOT will offer three retail licences at an upcoming auction, clearing the way for Thai retail giants Central Group and The Mall Group, along with South Korea’s Hotel Shilla, to enter the fray.

    King Power’s current licence ends next year.

    AOT says contracts will cover duty-free retail, commercial businesses such as food and beverage outlets and pick-up counters for shoppers who buy goods in town and collect them at the airport after clearing customs and immigration.

  • Laox lets Chinese tourists Flying to Japan pre-order duty-free

    Laox lets Chinese tourists Flying to Japan pre-order duty-free

    Tokyo-based duty-free operator Laox is allowing Chinese tourists to Japan to do their tax-free shopping online in advance of their visit.

    The duty-free goods will be listed on an Alibaba-hosted website, allowing consumers to purchase their goods online and pick them up at Laox locations of their choice within Japan up to a month following the transaction. Travellers will need to show purchase records on their phone and present their passports to be eligible for tax exemption.

    The number of goods available for purchase on the website is expected to grow to about 5000 items from the roughly 100 currently available already.

    The service is launching during a period of stagnation in the Chinese tourist market, as Japanese retailers face intensifying competition.

    Laox’s strategy is intended to spare shoppers the inconvenience of hunting for the products they want within physical stores. It is the first such scheme hosted on an Alibaba site.

  • Shinsegae to launch SSG.com as separate unit

    Shinsegae to launch SSG.com as separate unit

    Shinsegae Group will launch a brand new entity that specializes in e-commerce next month in an effort to become Korea’s answer to Amazon. Titled SSG.com, Choi Woo-jung, vice president of Shinsegae’s e-commerce division, will be the CEO. “[Through the new entity], we hope to maintain the existing SSG.com brand and maximize brand power by raising [people’s] awareness of our professionality in the online market,” the company said in a statement.

    The latest move reflects Shinsegae’s ambition to become the country’s top e-commerce company by gathering its scattered online businesses.

    Shinsegae Group in December spun off Emart Mall and Shinsegae Mall from Emart and Shinsegae. The board of directors in January voted to merge the two new entities.

    It has already been running SSG.com as an e-commerce website that offers access to its various online malls, but it is currently only a customer-facing interface, not a company in its own right.

    SSG.com’s sales goal for this year is 3.1 trillion won ($2.8 billion), which is 29.1 percent higher than the sales recorded by the online platform last year.

    The company hopes to reach its ambition through aggressive marketing, especially on raising the efficiency of delivery services.

    It will make a heavy investment on raising the delivery speed by establishing an additional distribution center in Gimpo, Gyeonggi. It will be the third distribution center, and is scheduled to open in the second half of this year.

    “With the official launch of SSG.com, we are getting ready to become the country’s top e-commerce enterprise,” said Choi in a statement.

    “Instead of just selling goods online, we are also planning to function as a ‘Linker’ by connecting consumers online and offline like [offering them the platform to] share their lifestyles on the internet.”

  • King Power duty free monopoly ending soon

    King Power duty free monopoly ending soon

    Thailand’s much-maligned airport duty-free monopoly appears set to be nearing an end. For years, major Thai retailers have complained that incumbent operator King Power has controlled the retail offer – and prices – at Thailand’s largest airports, especially Suvarnabhumi outside Bangkok. Frequent travellers often comment that airport ‘duty-free’ prices are higher than at other airports in the region, including Singapore and Hong Kong.

    On Wednesday, state-owned Airports of Thailand (AOT) approved guidelines for concessions for duty-free and commercial activities at its airports, the first step in opening up retail spaces to other companies.

    According to Reuters, AOT will offer three retail licences at an upcoming auction, clearing the way for Thai retail giants Central Group and The Mall Group, along with South Korea’s Hotel Shilla, to enter the fray.

    King Power’s current licence ends next year.

    AOT says contracts will cover duty-free retail, commercial businesses such as food and beverage outlets and pick-up counters for shoppers who buy goods in town and collect them at the airport after clearing customs and immigration.

  • Smaller duty-free alcohol allowance and GST relief for overseas shopping

    Smaller duty-free alcohol allowance and GST relief for overseas shopping

    From midnight tonight, Singapore duty-free allowances will be cut by about a third for returning travellers. Other allowances have also been reduced. Travellers staying outside of Singapore for fewer than 48 hours will be liable for 7 per cent GST on items bought overseas worth more than SG$100 – down from the previous threshold of $150. For travellers outside the country for a period longer than 48 hours, the $600 threshold will similarly be lowered, to $500.

    The changes were announced yesterday by Finance Minister Heng Swee Keat as part of the nation’s new Budget. From April 1, the alcohol concession will also be lowered from three litres of wine or beer to two litres. The spirits cap remains at one litre.

    According to the Inland Revenue Authority of Singapore and Singapore Customs, the cuts to Singapore duty-free allowances are designed to support the city state’s existing tax intake in the face of increasing international travel.

    Returning travellers are required to declare taxable items on arrival, and have been advised to keep purchase receipts to assist in calculating any taxes due. Advance declaration and payment is available via the Customs @ SG mobile app or web portal. Failure to declare or a false declaration can incur a fine of $10,000 as well as up to a year in prison.

  • The Macallan releases the first annual limited edition

    The Macallan releases the first annual limited edition

    The first in an annual, limited edition series, The Macallan Concept Number 1 was inspired by the whimsical world of surreal art, and celebrates world’s visionaries by daring to disrupt the whiskey making process. Following its Asia debut on 1st January 2019 in Singapore’s Changi International Airport, The Macallan Concept Number 1 will be made available in Hong Kong Hong Kong International Airport starting from 1st February 2019. Bringing together imagination and idealism to create a fantastical, sensorial world of whisky where anything and everything is possible, the label and packaging of The Macallan Concept Number 1 features a surrealistic interpretation of The Macallan’s Six Pillars -– the spiritual home, curiously small stills, the finest cut, exceptional oak casks, natural colour and peerless spirit.

    Created from whiskies matured first in sherry-seasoned oak casks and subsequently for an equal amount of time in ex-bourbon casks, The Macallan Concept Number 1 is a whisky crafted to explore maturation more imaginatively. Displaying characteristic notes of citrus fruits and ginger, it is a spirit that combines an unwavering passion for whisky with an unfailing mastery driven by bold and brave choices.

    Commenting on the uniqueness of this series, Macallan Master Distiller, Nick Savage says, “The Macallan Concept Number 1 is whisky reimagined, offering a compelling new sensory experience that rewards with every sip. The innovative process developed to produce this remarkable single malt pays tribute to the visionaries of the surreal art world and reflects our continuous search for excellence.”

    Adding further, Igor Boyadjian, Edrington Global Travel Retail Director, emphasises, “We’re proud to unveil the first release in The Macallan’s latest innovative travel retail-exclusive product range. By “breaking the norm”, The Macallan Concept Number 1 reinforces our commitment to offering exciting products to travellers and we’re confident this fresh innovation will prove attractive to travellers and collectors alike.”

    The Macallan Concept Number 1 is now available exclusively in Hong Kong, via duty free stores in Hong Kong International Airport, and in selected airports throughout Asia Pacific from February 2019 onwards.

  • The Shilla Duty Free partners with comics strip artists

    The Shilla Duty Free partners with comics strip artists

    The Shilla Duty Free is partnering with popular Chinese webtoon artists to boost its appeal to travelling Chinese shoppers. The travel retailer said that this is the first marketing partnership of its kind in the Korean duty free industry. Webtoons have become an increasingly influential media tool to connect closely with consumers, Shilla noted. “Unlike traditional advertisements, webtoons use storytelling that is easily relatable while utilising artists’ existing fandom.”

    The partnership with two webtoon artists, Niu Hong Hong (牛轰轰) and Ruo Guan (弱冠), specifically targets Chinese women in their 20s to 30s – The Shilla Duty Free’s main customer base (as the charts below show, visitors between 21 and 40 made up 57.3 percent of Chinese arrivals in South Korea last year and those between 21 and 30 almost 31 percent).

    Shilla’s stores are being featured in webtoons and the contents promoted through each artist’s social media platforms.

    Real-time comments such as “I would like to shop there”; “I should visit there during my next visit to Korea”; and “I like the store interior” appear on the webtoons.

    Besides introducing The Shilla Duty Free shops, the webtoons also highlight nine local eateries near the retailer’s flagship Seoul Store, showcasing the surrounding area as a local attraction. Since 2016, The Shilla Duty Free has promoted its local communities by introducing nearby restaurants through various channels such as The Shilla Online Duty Free in Chinese and its official Weibo account.

    A spokesperson said, “The partnership with Chinese webtoon artists is a first in the industry. We expect to be able to connect better with Chinese customers. Creative marketing like this will be continued during the peak seasons such as Chinese Lunar New Year, the Mid-Autumn Festival and the National Day of China, to broaden the communication with our customers.”

  • New shopping ambassadors at Hong Kong International Airport

    New shopping ambassadors at Hong Kong International Airport

    Shopping for travelers will be even easier at Hong Kong International Airport (HKIA) with the introduction of Airport Shopping Ambassadors. The Airport Shopping Ambassadors are stationed at key locations within the airport’s retail areas. They are well acknowledged on shopping and dining offerings at HKIA, providing a friendly and personalized service to travelers. The ambassadors can provide helpful advice or last-minute shopping recommendations, as well as hot-picks, latest promotions and dining options from a wide range of global and local cuisine.

    Travelers can also receive personalised shopping and dining itineraries online, simply by filling in the Airport Shopping Ambassadors enquiry page on HKIA’s website https://www.hongkongairport.com. After completing the online request section, together with flight schedule and other information, travelers will be able to receive the ambassadors’ recommendations within 48 hours.

    HKIA is an international and regional aviation hub connecting about 220 destinations around the world, including 50 Mainland cities. HKIA achieved record-breaking passenger throughput of 74.7 million in 2018.

  • Who visited Korea in 2018?

    Who visited Korea in 2018?

    Chinese visitor arrivals in South Korea rose 14.9 percent year-on-year in 2018 to 4,789,512, according to new Korea Tourism Organization figures. Chinese arrivals in December 2018 rose 25.2 percent year-on-year. The results confirm a sustained recovery in Chinese tourism from March 2018 as Korean-Chinese relationships improved in the wake of the THAAD anti-missile system dispute that had devastated Chinese tourism for the previous year.

    For the first two months of 2018 Chinese arrivals slumped 43.7 percent, heavily influencing the year-end result.

    However, the 2018 performance was still far short of pre-THAAD levels. In 2016, 8,067,722 Chinese visited South Korea, 68 percent more than the 2018 tally and a 46.8 percent share of total arrivals, compared to last year’s 31.2 percent.

    Japanese market buoyant but political concerns rise

    The Japanese tourism market was buoyant in 2018, rising 27.6 percent to 2,948,527, a 19.2 percent share of arrivals. December saw a 33.5 percent rise year-on-year.

    The combination of concerted Japanese visitor growth and a strong yen has been reflected in increased duty free spending. A report by The Korea Herald said that January 2019 sales to Japanese consumers at Lotte Duty Free’s flagship store in Myeong-dong, Seoul (the country’s biggest travel retail door) had surged 31 percent year-on-year, compared to 15 percent for all nationalities.

    The same report said that Shinsegae Duty Free’s Myeong-dong store posted a 53 percent rise in sales to Japanese shoppers during the same period, while overall turnover at the flagship fell 1 percent.

    But prospects for a continued boom in Japanese tourism may be marred by a worsening political dispute, this time between South Korea and Japan. A military row began on 20 December following an encounter between a Japanese plane and a South Korean destroyer.

    The Japanese claimed that the South Korean warship aimed its fire-control radar at the aircraft while the Koreans contend that the ship was rescuing a North Korean ship drifting in international waters.

    Several more ‘fly-buy’ incidents since then have escalated tensions, leading to fears that the row could “snowball into crisis”, as CNN wrote.

    Departures of Korean nationals (along with Chinese and Japanese the key components of the Korean travel retail industry consumer mix) rose 8.3 percent year-on-year in 2018 to 28,695,983 and 3.8 percent in December to 2,495,279. The year ended much weaker than it began – five of the first six months saw double-digit increases, all of the final six months were under 6 percent.

  • Shinesegae targets US$90 million with a new brand

    Shinesegae targets US$90 million with a new brand

    Major South Korean travel retailer Shinsegae Group is set to launch an in-house developed cosmetics line, Yunjac, into the duty free channel at its Myeong-dong store in the capital city, Seoul. An ambitious sales target has been set for the brand. The opening on 2 February of an independent Yunjac cosmetics area adds to existing domestic market locations in Jung-gu and Gangnam in Seoul, and Centrum City in Busan. The brand was launched in October 2018.

    Fashion, beauty and lifestyle specialist, Shinsegae International, which developed the 42-strong product line, has told The Moodie Davitt Report that it aims to make US$90 million in sales by 2020. Four travel retail exclusive sets are part of the product range.

    The duty free exposure will promote Yunjac to a wider audience, with a particular focus on Chinese travellers. A Shinsegae Duty Free spokesman said: “The Myeong-dong store is a trendy shopping place where you can easily experience the world’s most popular brands. We will try our best to be the centre of world beauty. The line is targeting the global market including China.”

    Yunjac, which means ‘nature’s masterpiece’, is chiefly built around skincare with some makeup and other smaller segments, also part of the portfolio. It is the result of several years research and preparation by Shinsegae International. The product development was a joint effort with global cosmetics maker Intercos and world-renowned botanical research institute Vitalab.

    The manufacturing process involves extracting active ingredients from the best Korean herbs and combining them with state-of-the-art science. The end result is what Shinsegae describes as “the whole plant effect” which is claimed to restores the skin’s natural strength.

    Yunjac’s 42 products are priced at around US$30 for cleansing products, US$100 for skincare and US$50 for mother and infant items, according to Shinsegae Duty Free.

  • Pernod Ricard Global Travel Retail announces new Vice President Marketing

    Pernod Ricard Global Travel Retail announces new Vice President Marketing

    Craig Johnson, currently Vice President Global Marketing, Absolut Vodka at The Absolut Company, is appointed to the position of Vice President Marketing of Pernod Ricard Global Travel Retail (PR GTR) from January 2019, reporting to Mohit Lal, CEO of Pernod Ricard Global Travel Retail. Johnson will be based in Pernod Ricard Global Travel Retail’s London headquarters and will also become a member of the PR GTR Executive Team.

    This organizational change will continue to build on the strong work achieved so far since the consolidation of the global travel team, by continuing to push category boundaries of what can be achieved within the channel and connect with travelers across the globe at different stages of the Travel Trail through innovative and meaningful communications.

    Craig Johnson, BA Engineering, Rochester Institute of Technology and MBA, The University of Connecticut, started his career at BIC in 1993, where he transitioned from engineering to marketing, before joining Allied Domecq Spirits USA in 1999 as Brand Director, Innovation & Advantage.

    Craig joined the Group at Pernod Ricard USA in 2004 as Brand Director and became Vice President Marketing, Spirits in 2010. He joined The Absolut Company in 2013 as Global Brand Director, Malibu, and was promoted to Global Marketing Director in late 2015.

    From January 2019 Craig is the Global Vice President Marketing for Global Travel Retail.