Retail News CRM

Tag: software

  • Harvey Norman first to launch Microsoft Synchronized Shopping software

    Harvey Norman first to launch Microsoft Synchronized Shopping software

    Harvey Norman has become the world’s first retailer to launch a new AI-powered retail software concept the Microsoft Synchronized Shopping solution.

    Microsoft says its system, accessible via the retailer’s website, “empowers consumers to make informed purchase decisions amidst the myriad of options available online and offline”.

    Visitors to the Harvey Nomran website can use a customized, conversational AI-driven product advisor that asks a series of questions to identify the shopper’s needs, then recommends devices that best suits them. That might feature such as long battery life or storage capacity.

    Microsoft says product advisor results reflect devices that are on display in Harvey Norman, where customers can go to try them out.

    “The immersive and engaging experience starts when the shortlisted device(s) on the website creates a shopper pass on the mobile device with embedded geo-location services. When shoppers are in proximity of the store where the specific PCs are available, they get a phone notification, and once they enter the store are guided to the exact PCs that were recommended by the online advisor,” says Microsoft in a statement.

    “This simplifies the in-store experience, eliminating the need for shoppers to spend time navigating through all the choices in the PC aisle. In addition, it provides a seamless online-offline purchase journey tailored to their needs which is highly secure (and with no footprint of the user on any of the interacting devices).”

    Harvey Norman CEO Katie Page says she believes customers must be able to make decisions holistically, especially in a digitally connected world.

    “This has always guided how we curate our assortment of offerings, and it now shapes how we look at connecting online and offline channels seamlessly for our customers. Microsoft Synchronized Shopping is a major step in the right direction to help all of us live this ‘connected life’.”

    Microsoft says it created the solution to address the challenge faced by consumers of an online proliferation of options and the anywhere/anytime nature of shopping via mobile devices.

    Its research showed that 80 percent of consumers now begin their shopping journey online, and many end up delaying a purchase because they are overwhelmed by the number of choices.

    “Second, they find it difficult to choose the product that best meets their needs, without conducting extensive research, and often ends up buying a less-than-satisfactory device. This ‘choice paralysis’ inspired the design of Microsoft Synchronized Shopping.”

    Microsoft says its Synchronized Shopping solution is part of a broader “retail-reimagined strategy aimed at simplifying the consumer journey” by using intelligent cloud technology.

    It was developed in partnership with Microsoft Gold partner Popcornapps and is built on Azure cloud services, progressive web-apps and geo-location-based services.

  • Android Auto is getting a redesigned interface and Dark Mode

    Android Auto is getting a redesigned interface and Dark Mode

    Google last month announced an update for Android Auto that would change the way the app looks and works, and it is now finally rolling out to some regions. Google says that the refreshed interface was “built to help you get on the road faster, show more useful information at a glance and simplify common tasks while driving.”

    To streamline the experience and to make common tasks even easier to perform while driving, the latest Android Auto update introduces a redesigned bottom navigation bar. It allows users to control apps and media, manage incoming calls and notifications, and get directions on the same screen, with fewer taps required than before.

    The redesigned bottom bar also offers a way to better utilize screen real estate. Since Android Auto is a scalable experience, made to work on many types of displays with different sizes, aspect ratios, and resolutions, the UI design changes are aimed at making the app a consistent and well-optimized experience across the board.

    Speaking of UI changes, Dark Mode is also a thing now in Android Auto. It’s more of a visual change, rather than functional, but it should make using the app during the night a bit easier on the eyes. Google says that the new dark theme was designed to utilize more colorful accents and easier to read fonts to further improve visibility and reduce eye strain.

    The update seems to depend on a server-side switch, as is often the case with Google services, and not on the app version you’re running. Still, you can check if you’re on the latest version by heading to the Google Play Store.

    The new Android Auto update has started rolling out in the UK and US, so other regions where the service is available should start receiving the new features in the coming days/weeks.

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  • Prosecutors Fine Bosch 90 Million Euros For Illicit Emissions Software

    Prosecutors Fine Bosch 90 Million Euros For Illicit Emissions Software

    Automotive supplier Bosch has agreed to pay a 90 million euros ($100.21 million) fine for lapses in supervisory duties which enabled carmakers to engage in emissions cheating, German prosecutors in the city of Stuttgart said on Friday.

    Privately-held Bosch, the world’s biggest automotive supplier, delivered around 17 million technical devices equipped with engine management software, including tools that allowed carmakers to manipulate emissions tests, prosecutors said in a statement.

    Bosch has accepted the fine and will not appeal the decision, they added.

    Volkswagen used the software provided by Bosch to help the carmaker mask illegal pollution in diesel-engined vehicles.

    Volkswagen has borne the brunt of penalties and fines for emissions cheating since carmakers, rather than suppliers are responsible for certifying that cars meet clean air rules

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  • Microsoft does something Unexpected

    Microsoft does something Unexpected

    You didn’t have to be a techie, a fan boy or wealthy investor to enjoy the two-horse race last year between Apple and Amazon. Both companies were neck and neck in a race to be the first publicly traded U.S. firm to reach a trillion dollar valuation. Last August 2nd, Apple hit the milestone first, followed by Amazon almost exactly one month later. And that’s why it was such a surprise when Microsoft finished 2018 as the most valuable public company in the U.S.

    Even though Microsoft finished on top as last year ended, it was the beneficiary of a sharp market correction that took Apple and Amazon down 32% and 27% from their 2018 highs, respectively. But the software giant had never actually joined Apple and Amazon in the trillion dollar club; that is, until today. A positive earnings report released by the gang in Redmond after the market closed last night has propelled the stock sharply higher. This morning, Microsoft’s shares reached a high of $131.37 and at that point, the company was worth $1.007 trillion dollars.

    Microsoft investors have taken some profits, allowing the stock to drift back to $129.64 as we write this. That takes the company under the $1 trillion mark but doesn’t remove the accomplishment from the history books. Meanwhile, Apple and Amazon’s shares have recovered enough from last winter’s drubbing to make another run at a $1 trillion valuation. Apple, which reports earnings next week, is currently worth close to $975 billion. Amazon reports earnings later today and is currently worth $944 billion.

    While some might say that Microsoft has failed miserably in the mobile industry with Windows Mobile and Windows Phone, others might point out the success it has had with the Surface Pro high-end tablets. And more importantly for Microsoft, it owns a slew of Android-related patents that bring in a huge sum of money every year.

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  • Facebook could combine two important parts

    Facebook could combine two important parts

    Facebook is split into so many products these days that it’s hard to keep track to everything the social app has to offer if you’re not a hardcore user. News Feed, Stories, Messenger are just some of the features that Facebook has made available to users throughout the years.

    The reason Facebook split its app into so many pieces is quite simple: monetization. Well, it appears that the social giant has found a way to make even more money by combining, rather than dividing, two of these features: News Feed and Stories.

    The changes spotted by software engineer Jane Manchun Wong indicates that Facebook is testing a new format that will combine News Feed and Stories into a one swipeable, hybrid carousel.

    It will allow standard feed posts and ads to be placed inside Stories in the same carousel so that users would be tempted to swipe through them more often than not, which translates in more views and better monetization of content.

    The GIF posted by Jane shows how a user seamlessly switches between a News Feed story and a Stories video, inside the hybrid carousel. The feature has been discovered in the Android version of Facebook, but if the company does indeed plan to make it available, it will be present on all supported platforms.

  • German Motor Authority Probes More Mercedes Emissions Software

    German Motor Authority Probes More Mercedes Emissions Software

    Germany’s motor vehicle authority KBA is investigating Daimler on suspicion that 60,000 Mercedes cars were fitted with software aimed at tricking emissions tests, the Bild am Sonntag newspaper reported on Sunday. A spokesman for Daimler, owner of Mercedes-Benz, said the carmaker was reviewing the facts and fully cooperating with the KBA. Bild am Sonntag said the KBA was looking into suspicious software in Mercedes-Benz GLK 220 CDI cars produced between 2012 and 2015, after tests showed they only meet emissions limits when a certain function is activated.

    Since rival Volkswagen admitted in 2015 to cheating U.S. emissions tests, the scandal has spread to other carmakers. Daimler has ordered the recall of 3 million vehicles to fix excess emissions coming from their diesel engines.

    Bild am Sonntag said the KBA found that the function it had discovered had been removed during software updates carried out by Daimler.

    The Daimler spokesman said the company had complied with a process agreed upon with the KBA and German Transport Ministry when updating software for the 3 million recalled vehicles.

    “The allegation that we wanted to hide something with the voluntary service measure is incorrect,” he said.

    This month European Union antitrust regulators charged BMW, Daimler and Volkswagen with colluding to block the rollout of emissions-cleaning technology.

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  • Skype automatically answers calls on Android due to a bug

    Skype automatically answers calls on Android due to a bug

    If you’re using Skype for your day to day communication with friends, co-workers or business partners, there’s a high chance that you’ve been affected by a nasty bug that makes the app automatically answer all calls on Android devices.

    Microsoft is probably the only one that can tell for sure when exactly the issue started to manifest for the first time, but reports go back as far as January, probably soon after the developers updated the app. Sadly, it appears that the issue now affects even more users, as we’re seeing lots of recent reports posted on Microsoft’s support forum.

    For the time being, there’s no workaround to prevent Skype from answering calls that you want to ignore, so the only way to avoid the issue is to uninstall the app until Microsoft fixes it. Not even having the “Answer incoming calls automatically” option disabled will not stop Skype from doing just that.

    The good news is Microsoft has already identified the issue and managed to patch it, but only in the latest Skype preview app. If you want to continue to use the app without being affected by the bug, you can download the beta until the final version gets updated later this month.

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  • Capillary Technologies Announces Continued Business Momentum in Southeast Asia

    Capillary Technologies Announces Continued Business Momentum in Southeast Asia

    Capillary Technologies, a leading provider of CRM and digital retail solutions, announced results for 2018 that show significant year-over-year business momentum. The company highlighted many significant developments that contributed to its most successful year since its entry into Singapore in 2012. In 2018, the company posted a record 100% growth from sales of its omnichannel retailing and CRM software in Southeast Asia. From its headquarters in Singapore, Capillary has established a growing presence in Malaysia, Thailand and Indonesia, servicing more than 14 million customers regionally and over 450 brands such as Courts in Singapore, Caring Pharmacy in Malaysia. With over 10 million monthly transactions across 1,400 regional stores, global revenues witnessed an exponential increase of 55% in 2018.

    Solving the region’s retail challenges with AI technology

    The use of artificial intelligence (AI) has been growing by leaps and bounds amongst Southeast Asian retailers. According to a recent report on artificial intelligence in Southeast Asia, more than 24,000 AI-related papers have been published in the Southeast Asia region, with Singapore, Malaysia and Thailand accounting for 86% of the output.

    To help brands realise the full potential of AI and machine learning, Capillary launched several AI-powered solutions: VisitorMetrix, Personalized Campaigns and Instore AI. These innovative products help brands to access accurate and real-time data on visitors and integrate it with transaction data.  Retailers can get insights on store staff effectiveness, power hours, conversion rate, and campaign effectiveness among others. Moreover, personalised analysis of each customer’s needs, preferences and motivations empower retailers to create an ‘offline clickstream’ of data which can be used to provide relevant recommendations and a highly engaging shopping experience.

    Abhijeet Vijayvergiya, President & Managing Director, Global Accounts and APAC, Capillary Technologies said, “Capillary is delighted with the results that we have achieved in Southeast Asia for 2018. The regional retail industry is moving towards providing personalised and seamless experiences to the ever-changing digital consumer. With greater AI implementation, we will see brands capturing more and more data on consumer behavior and preferences across multiple channels to start building individual profiles for each consumer. We are proud to work alongside these online and offline retailers to deliver superior experiences.”

    Leading brands tap on Capillary to drive customer engagement

    In Southeast Asia, Capillary Technologies has partnered with leading brands such as Bata, a leading shoe retailer, to strengthen its omnichannel CRM strategies. “To really improve our brand-customer relationships, we feel it is imperative for us to find ways to walk and talk with our consumers across the various channels they use in their buying journey. The engagement had to be consistent, connected and seamless across platforms,” said Roberto Longo, President – Asia Pacific, Bata on the brand’s objectives for its CRM initiatives. With Capillary, Bata was able to achieve 2.2 times higher returns from targeted campaigns in Singapore and registered 57 times more ROI from Facebook campaigns in Malaysia. In other markets as well, the brand has seen 10 times increase in ROI from its overall CRM investments.

    One of Singapore’s leading F& B chains, TungLok Group recently partnered with Capillary to drive digital customer loyalty and personalised engagement. As a result, TungLok Group experienced a 350 percent increase in sales and a 139 percent increase in loyalty sales. Carolyn Tan, Senior Vice President, Marketing & Corporate Communications at TungLok Group said: “TungLok Group takes immense pride in serving its customers a high-quality experience at every touch point. With Capillary, we extended this beyond our restaurants and outlets. Their inputs on who to target, when and with what offer has been key to improving customer relationship and in turn, contribute to our growth.”

    Ready for 2019

    Capillary Technologies is preparing for even more significant growth in 2019 with the aim of achieving 70% growth globally. In February 2018, it announced an approximate US$20 million funding raised from investors, including its existing investors, Warburg Pincus and Sequoia Capital. This was followed by another round of funding led by Warburg Pincus in October later the same year. Plans are also officially underway for expansion into Vietnam and the Philippines by the end of 2019.

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  • Google has yet to fix a serious issue with the Pixel 3 and Pixel 3 XL

    Google has yet to fix a serious issue with the Pixel 3 and Pixel 3 XL

    Back in December, we told you that several Google Pixel 3 and Pixel 3 XL users were having an issue getting the person on the other end of a phone call to hear them properly. The Pixel series has been notorious for having a number of problems out of the box that are fixed by a subsequent software update. You might recall that the Pixel 2 and Pixel 2 XL had so many issues out of the gate that a law firm was recruiting users of the 2017 models to join a class action suit against Google, LG and HTC.

    According to Android Authority, it appears that Google never got around to fixing the problem with phone call connectivity with the 20218 Pixels. On the Google Product Forums are the posts that we discussed in our original story. But newer comments have been posted as recently as last month. It seems that when a Pixel 3 or Pixel 3 XL user is on a regular phone call, the person on the other end of the line is hearing an echo, choppy audio that cuts off words, silence, and more.

    Some troubleshooting tips (factory reset, going into safe mode, switching to 3G from 4G) failed to resolve the issue for everyone, which puts the ball back squarely in Google’s court. Hopefully there will soon be a software update disseminated that will allow those engaged in a phone call with an affected unit to hear the Pixel owner’s voice crystal clear.

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  • KT Telecop warns people to secure homes for Seollal

    KT Telecop warns people to secure homes for Seollal

    KT Telecop, the security arm under mobile carrier KT, has warned people to be careful leaving their homes empty over the Lunar New Year period. On Tuesday, KT Telecop said most incidents occur during the first day of the holiday period, according to three years of big data it has collected during the Lunar New Year and Chuseok holidays.

    Theft is the most commonly reported issue, accounting for 59 percent of incidents, followed by property damage at 24 percent and fire at 17 percent.

    A spokesperson from KT said travelling families should keep a tight watch on their front doors and windows before leaving the house to prevent crime.

    For those intending to leave the house empty for a long time, KT suggests keeping some lights on at all times so it appears occupied.

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  • Lazada to tackle counterfeit Korean products more seriously

    Lazada to tackle counterfeit Korean products more seriously

    Lazada has pledged to remove any counterfeit South Korean goods from its platform in a Memorandum of Understanding signed with the Korea Intellectual Property Protection Agency (KOIPA). It is reportedly the first time a Southeast Asian e-commerce company has reached an agreement with the Korean IP regulator and reflects the growing popularity of Korean beauty and fashion products online across Asia.

    Korean brands online and considered at risk from counterfeit products include Etude House, Innisfree, Laneige, Mamonde and 3CE.

    “The combined followers for [those brands’] Lazada flagship stores are more than 200,000,” Gladys Chun, general counsel and head of government affairs at Lazada Group said.

    “Laneige, Mamonde, Innisfree and 3CE were top search terms in Malaysia, Singapore, Thailand, and Vietnam during the recent Lazada 11.11 Shopping Festival.”

    Lazada has undertaken to remove any counterfeit goods from sale on its platform when alerted by brand owners, once it has confirmed authenticity. Sellers caught trying to sell copy goods on its site face blacklisting.

    “Such measures to curb illicit trading of goods on Lazada are aimed at boosting the confidence and preserving the trust of shoppers on our platform,” Chun said.

    “At Lazada, we respect and collaborate with rights holders in safeguarding their IP through a combination of proactive and reactive measures. It is incumbent on us to create that trusted space for shoppers and brands, giving them the peace-of-mind that we will always be acting in their best interests.”

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  • Angular 6 & its Features

    Angular 6 & its Features

    Google released a brand new version of Angular in the month of April which was the first major release by Google in 2018 which majorly focuses on the toolchain and has also made the application much easier for the users to create their different applications. This new launch comes packed with a lot of new features and some of the major upgrades. This new version of angular is much faster, easier, and lighter than its former versions and has come out to be a boon for the developers. You can undergo an Angular JS course to have an in-depth knowledge of the newly introduced features.

    Let us discuss a few of the major changes made in Angular 6:

    • Angular Elements: Angular acts as one of the most ideal frameworks for creating Single Page Applications. However, in the former versions of Angular, adding up a new component to any of the existing web pages was not at all an easy task. But in the latest version of Angular, it can be done easily with the input to Angular Elements. Moreover, Angular 6 is the first version release that completely supports Angular Elements.
    • Ivy-The Brand New Rendering Engine: Angular 6 comes packed with the third rendering engine from the Angular team. Ivy can be termed to as the next-gen rendering engine which is capable of increasing the speed and reducing the size of the application.
    • i18n: One of the major changes brought about in Angular in its latest launch is the launch of i18n on the global platform. Angular 6 has introduced i18n with runtime rendering; moreover, Angular would no more round up the currency values with 2 digits. Moreover, Angular 6 also has revealed some new formatting functions publically, such as formatDate, formatCurrency, formatPercent and formatNumber.
    • Bazel Compiler: it is basically a build mechanism which is used to building almost all of the software at Google. Moreover, it rebuilds only what is necessary to be built, neglecting any kind of inapplicable data. Moreover, it does not make any sense to rebuild the whole of the application with every little change as the source code changes very often. Keeping this in mind, Bazel Compiler only rebuilds the changes which have been incorporated and required rebuilding. Ultimately, we shall be capable of achieving faster and incremental builds.

    The above-mentioned are just a few advancements that have been bought about in the latest version of Angular, for a complete knowledge of the working of Angular 6.0 you can easily receive Angular 6 training through offline as well as online portals which will provide you with a wholesome information about the mechanism of this wonderful application.

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  • Stocking up on Digitalization to Increase Share-of-Basket

    Stocking up on Digitalization to Increase Share-of-Basket

    With the rise of e-Commerce, Asian retailers are under tremendous pressure to continuously push traditional boundaries and embark on digital transformation to engage consumers. Keeping up with the latest trends in providing the best consumer experience have retailers looking to tech innovations, particularly digital technologies, to play a key role in capturing and keeping customers’ attention and loyalty.

    Technologies such as the cloud, Internet of Things (IoT), mobility solutions, and augmented reality (AR) are driving customer-facing innovations such as digital marketing, smart shopping carts, couponing, and mobile apps – that bring people into the store and keep them coming back. Cloud applications also make it easier for store associates and corporate staffers alike to collaborate and take care of back-office needs.

    The reality is that retailers need to embrace digital transformation and use technology in innovative ways to enhance the customer experience if they want to remain competitive.

    Technology Challenges

    However, rapid adoption of digital in retail not only improves outcomes but ignites new challenges for IT administrators in retail organizations. Among the challenges are how to:

    • Support increased customer engagement with in-store technologies that have high-bandwidth demands
    • Support increasing use of applications in the cloud with a resilient and secure network
    • Ensure connectivity and provide secure access for point-of-sale (POS) applications and electronic payment transactions
    • Ensure performance for real-time applications such as voice, video, and unified communications

    Taking on one of these efforts in the past may have required every resource, but now all of these must be accomplished by the same IT staff.  Also, these changes must be deployed across hundreds and even thousands of store locations spanning vast geographical regions.

    Yet the connective element that brings everything together for retailers –  existing networks are now too complex, too expensive, and frankly, too outdated to support the challenges and opportunities that come from digital transformation. A new approach to the retail network is required.

    With a Virtual Cloud Network, retailers can create an end-to-end software-based network architecture that delivers services to applications and data wherever they are located at global scale from edge to edge, with consistent, pervasive connectivity, and security.

    Faster service delivery on the cloud

    Alfamart in Indonesia is an example of a retailer that embarked on digital transformation by adopting cloud and mobility solutions, and reaped the benefits of a modernized, connected business network.

    Faced with a vast network of over 10,300 minimarts spread across the Indonesian archipelago and basic internet infrastructure in many far-flung areas, it was difficult for Alfamart to convey information in a timely manner across its network.

    The slow flow of information impeded the business’ ability to make critical decisions in a timely manner,  resulting in them not being able to react quickly enough to customer feedback or market trends, and affected overall competitiveness.

    Alfamart decided to connect all of its store employees and partners with a bring your own device (BYOD) strategy and an enterprise mobility management platform over the cloud.

    All store employees are now equipped with the most up-to-date product information, prices and stock level at their fingertips, enabling them to act quickly to meet market trends, and manage peaks in demand for the fast-moving perishable goods they provide.

    This has improved their speed-to-market, reduced training costs by 20 per cent, enhanced mobility across device and platforms, and improved internal communications between management and employees. Customer satisfaction levels have also gone up.

    Keeping systems up and goods in stock at all times

    City Mart in Myanmar is another retailer which benefited from modernizing its legacy IT infrastructure by adopting virtualization. Lengthy downtimes were a common occurrence under their old IT system, which affected their supply chain and resulted in unfulfilled customer orders, negatively impacting revenues.

    The supermarket network implemented a software-defined IT infrastructure and automated certain IT processes, which not only eliminated server downtime but also cut operational expenses by half. Predictive analytics and smart alerts also helped improve the system performance.

    With a new inventory management system, City Mart is now able to gain visibility of their stock across their entire network of 180 stores, whether on storeshelves or in the warehouse. This enabled them to better understand changing consumer demand patterns across different stores, ensure that goods are in stock at all times, and build stronger relations with suppliers.

    Ultimately, the virtualized IT infrastructure supports City Mart’s expanding business, enabling the retailer to meet the needs of Myanmar’s growing consumer class.

    Networking for Retail 2020

    The future of networking is software, and the network of the future is the Virtual Cloud Network. Virtual Cloud Networks allow retailers to create a digital business fabric for connecting and securing applications, data, and users across the entire network in a hyper-distributed world. In this way, retailers can simplify networking and wide area network management, optimize cloud access from all locations, assure high performance for even the most demanding applications, and enforce security and compliance across the network in every store location.

     

    – Sanjay K. Deshmukh, Vice President and Managing Director, South East Asia and Korea, VMware

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  • Audi’s Electric SUV Faces Four Week Delay Due to Software Issues

    Audi’s Electric SUV Faces Four Week Delay Due to Software Issues

    Audi’s first electric sport utility vehicle (SUV) will hit showrooms four weeks later than planned because of a software development issue, a spokesman for the German luxury car brand said on Sunday. The spokesman said Audi’s e-tron midsize SUV faced delay because the carmaker needs new regulatory clearance for a piece of software that was modified during the development process.

    Audi staged a global launch of the e-tron in San Francisco last month as part of its effort to expand the market for premium electric vehicles and grab a share from California-based Tesla, which has had the niche largely to itself.

    The e-tron delays were first reported by German newspaper Bild am Sonntag, citing sources close to the company. The paper said delivery could be delayed by several months. The paper also said Audi was locked in price negotiations with LG Chem, the South-Korean supplier of batteries for its electric vehicles, which wants to increase prices by about 10 percent because of high demand.

    LG Chem supplies electric vehicle batteries for Audi, its parent Volkswagen and Daimler. An LG Chem official declined to comment on the report, citing the confidentiality of its relationship with a client. The Audi spokesman also declined to comment on price negotiations with LG Chem.

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  • Cashmaster Launches QR-Connect in Asia Pacific

    Cashmaster Launches QR-Connect in Asia Pacific

    Cashmaster Asia announced the Introduction of Cashmaster QR-Connect, a QR code application providing enhanced software functionality for its Cashmaster One range of count-by-weight cash counting devices that offers an innovative, simple solution to integrating with back office or POS systems.

    When installed, count data is presented as a QR code on the display of the Cashmaster One device that can be scanned by a standard POS scanner or the camera of a mobile/tablet device. The count data is instantly transferred to the POS or other system. The QR code avoids the need for USB or ethernet cable connectivity between the POS and the Cashmaster Cash counter – effectively providing wireless transfer of the cash count (including vouchers/coupons in addition to notes and coins) as well as other information for process traceability, such as cashier ID and till ID.

    In a connected world, a deeper level of integration and seamless transfer of data to the POS is a growing requirement for Cashmaster’s clients. Its customers are looking to remove multiple levels of manual processing of data across their businesses in order to: reduce opportunities for errors; speed up the processing of data; give more real-time information that businesses can use to make better, faster decisions; and provide greater accuracy and accountability to their enterprises. Integration can be seen also as a key component in a loss prevention strategy.

    No matter the level of operation, these solutions provide data in a format that can be easily digested by cash management and analytics programs for big, medium or small companies. As competition increases, the rewards of deploying Cashmaster One and Cashmaster QRConnect can show directly in bottom line improvements.

    Gordon McKie, Group CEO of Cashmaster, commented, “Companies are under intense pressure to maximise income and improve efficiencies, while at the same time motivating staff. It’s a complex dynamic that Cashmaster understands; it has also been a powerful imperative for us in designing the intuitive technology for cash management that helps clients achieve those goals.

    “Solutions can be tailored to customers’ specific needs, from simple off-the-shelf tools requiring minimal customer resources to implement, to working with customers’ IT teams in providing more complex solutions. With a proven quick return on the initial investment to boot.”