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Category: E-Tailing

Retail News Asia is committed to providing both local and global retailers with the latest E-Commerce & Etail news throughout the Asian market. This on a daily base.

  • Star Cloud Services Brings First Digital Receipt Solution to Singapore Retailers

    Star Cloud Services Brings First Digital Receipt Solution to Singapore Retailers

    Star Cloud Services, a subsidiary of leading receipt printer manufacturer Star Micronics, announced it has expanded support to retailers in Singapore.

    Built to bring IoT solutions to retailers, Star Cloud Services helps them better engage with, activate and retain shoppers by turning receipt printers into cloud-connected devices and offers a suite of free services to get the most out of shopper data available from receipts.

    Star Cloud Services powers all retailers with AllReceipts™, a fast, free, and secure digital receipt solution making it easy to offer customers digital receipts without sharing an email address or taking a picture of the physical copy.

    “We are really excited to expand our support to Singapore,” said David Salisbury, VP of Sales and Marketing at Star Cloud Services. “Small brick and mortar retailers have found themselves not only competing with the big box stores, but with the drastic growth of ecommerce. With so many people in Singapore reliant on their smartphones, digital receipts just make sense.”

    The opportunity for digital transaction data, especially in Singapore, is growing rapidly. According to the “Consumer Barometer,” a study done by Google, Asia leads the world with smartphone usage and engagement. Singapore currently holds the highest smartphone penetration at 85 percent, according to the same study. More people in Singapore have smartphones than computers, with an astonishing 60 percent of those surveyed saying they use their phones compared to their other digital devices.  

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  • Real Madrid Partners with Alibaba Group to Launch its Official Online Store on Tmall Global in China

    Real Madrid Partners with Alibaba Group to Launch its Official Online Store on Tmall Global in China

    Real Madrid, the world’s leading sports club and Tmall Global, an overseas platform and an extension of Alibaba Group’s B2C Tmall.com business in China, jointly announced today the launch of the official online Real Madrid store (https://realmadrid.tmall.hk) for consumers in China. This strategic partnership will allow consumers in China to enjoy a selection of the sports club merchandise including official player jerseys, club apparel for men, women, and children, and club memorabilia.

    The Real Madrid online store is another example of Alibaba Group’s strategy to bring premium foreign brands and products directly to Chinese consumers. Fans of Real Madrid can now directly purchase their favourite and genuine Real Madrid merchandise on the club’s Tmall Global online store.

    The partnership launch ceremony held in Guangzhou today was attended by Jeff Zhang, President of Alibaba Group’s China retail marketplaces, Florentino Perez, President of Real Madrid, and the team’s first string players. Widely known as the most valuable sports club in the world, Real Madrid will work together with Tmall Global to develop their business within China targeted at Chinese consumers.

    Jeff Zhang said: “As one of the world’s most recognizable and popular football brands, Real Madrid is the second football club that has reached a strategic cooperation with Tmall Global, closely following our collaboration with FC Bayern Munich in May this year. Real Madrid and Tmall Global will work together to promote the exciting world of international sport to the Chinese market. As part of our Tmall Global strategy, Alibaba is committed to bringing new cultural experiences and brands on to our China retail marketplaces and we will continue to work with European brands and municipalities to bring the world to Chinese consumers.”

    Florentino Perez said: “Today, we continue to reach out to this incredible country. Today we start a partnership that will strengthen our ties. The best club in the world, Real Madrid, is establishing a strategic alliance with Alibaba’s Tmall Global platform. Initiating this new path is an honour for us, and without a doubt, teams us up with the global player and absolute leader in global ecommerce. This strategic alliance allows us to launch the official Real Madrid store in China for more than 600 million consumers online.”

    The official Real Madrid store on Tmall Global offers a unique player fitting room interactive function so fans can choose outfits and products from their favourite players. In addition, the sports club also has a broad range of lifestyle merchandise from mouse pad and lunch box packs to embrace a complete lifestyle selection for fans to choose from. In the future, Tmall Global and Real Madrid will have special edition or exclusive products targeted for Chinese consumers.

    Real Madrid is the first club in the world to have opened offices in China, headquartered in the Beijing capital. With millions of Real Madrid fans in China, the club aims to reach new fans through Alibaba Group’s China retail platforms.

    About Tmall Global

    Launched in February 2014, Tmall Global (www.tmall.hk) is an overseas platform and an extension of Alibaba Group’s B2C Tmall business, which enables overseas merchants to enter China’s online retail market. By joining Tmall Global, merchants can conduct business from overseas without the need for physical operations within mainland China. International brands on Tmall Global benefit from the exposure to the hundreds of millions of visitors on Taobao Marketplace and Tmall.com. Through Tmall Global, Chinese consumers have access to a variety of branded products sourced and fulfilled from outside mainland China.

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  • Popular Vietnamese eCommerce site Lingo.vn closed down

    Popular Vietnamese eCommerce site Lingo.vn closed down

    Vietnamese eCommerce site Lingo.vn closed suddenly yesterday, without a word of goodbye to its legion of Vietnamese fans.

    The closing of Lingo.vn was clearly a sudden decision, especially as it had been running a promotion on its Facebook page, which was supposed to last until today, (August 3).

    According to an inside source, the company will permanently close the brand and site, and axe 160 of its 190 staff, leaving just 30 to work on another eCommerce site called Topmot.vn.

    The B2C site Lingo.vn was established in August 2011 by VMG Media  after the Japanese company NTT Docomo invested in the company. In 2014, Lingo.vn was separated into Lingo eCommerce, and received funds from Yellow Star Investment, with the expectation it would become the largest eCommerce website in Vietnam.

     

    However, after two years of trying, it seemed Lingo.vn could not achieve commercial viability.

    The exit of Lingo.vn illustrates the cut-throat nature of Vietnam’s eCommerce market. Last year saw the withdrawals of big names such as Deca.vn, mum and kids Beyeu.vn, with the same reason of “not enough investment”. Other sites were sold to foreign corporations: Lazada was sold to Alibaba, Zalora to Thailand’s Central Group, Foodpanda.vn was acquired by local rival Vietnammm.

    lingo

    From another perspective, it seems the investors of Lingo.vn were wise to stop pouring more and more money and resources into a failing business model.

    Meanwhile, Central Group and Lotte Mart have announced they will ramp up their eCommerce projects in Vietnam, hopefully overcoming the barriers that have trapped smaller players.

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  • Vietnam’s E-Commerce Revolution: Platforms Embrace Immersive Experiences Over Discounts for Engaging Shopping Journeys

    Vietnam’s E-Commerce Revolution: Platforms Embrace Immersive Experiences Over Discounts for Engaging Shopping Journeys

    Double-day events—dates like 6/6, 9/9, and 11/11—have historically served as prime opportunities for online retailers, marked by aggressive promotions and a flurry of sales. However, growing indications of diminishing returns, especially among Gen Z, are nudging platforms to rethink their marketing strategies.

    According to TikTok’s What’s Next 2023 report, a remarkable 72% of Gen Z users trust product recommendations from content creators more than traditional ads. In a striking revelation, 83% confessed to making purchases after enjoying a livestream. These figures underscore a notable shift towards authentic, personalized content over conventional sales pitches.

    Younger consumers are now leaning towards emotional connections, real-life narratives, and product discovery through relatable influencers and entertaining content.

    Transforming Transactions into Engagement

    In response to these emerging trends, many e-commerce platforms are reimagining their strategies. Livestreams, once primarily seen as direct sales mechanisms, are evolving to emphasize storytelling, interactivity, and community connection.

    Take Lazada’s recent 6.6 campaign, for instance. It featured an innovative livestream series titled Kinh LazTo, inspired by the traditional Vietnamese bingo-style game, lo to. Running from June 3 to 6, the show artfully entwined modern e-commerce with cultural flair, creating a vibrant atmosphere that invited viewer participation while seamlessly promoting featured products.

    Rather than merely showcasing discounts, hosts cleverly introduced sale items through interactive gameplay, allowing viewers to add them to their carts in real time. The experience resembled a live festival, complete with a digital bingo machine, dazzling visual effects, and lively commentary. Viewers didn’t just watch; they engaged, responding enthusiastically to each draw and forming connections with the products on display.

    A Shifting Competitive Landscape

    In an ever-crowded e-commerce environment, the old trick of discounting loses its charm and differentiation. As consumer expectations continue to shift, brands are venturing into new territories that place a premium on emotional resonance, entertainment, and engagement.

    Initiatives like Lazada’s bingo-inspired livestream illustrate how platforms are inventively enhancing customer experience while ensuring sales performance. While discounts still play a role in the equation, there’s a growing focus on long-term engagement strategies that aim to foster loyalty and distinguish brands in today’s competitive digital marketplace.

    As we navigate this transformed retail world, one can’t help but wonder: Could the next shopping trend be an old-school carnival game come to life in a virtual format?

    Questions & Answers

    What is the main takeaway from the TikTok report regarding Gen Z?
    The report reveals that a significant 72% of Gen Z users prefer product recommendations from content creators over traditional advertisements, indicating a shift towards authentic marketing approaches.

    How did Lazada integrate cultural elements into its 6.6 campaign?
    Lazada’s campaign incorporated the traditional game of lo to, blending it with modern sales tactics to create a lively and engaging livestream event that resonated with viewers culturally and emotionally.

    What does the shift in e-commerce strategy suggest about future trends?
    The growing emphasis on interactive and emotionally resonant content suggests that future trends in e-commerce will prioritize community-driven experiences and personalized marketing over mere discounting strategies.

  • Coffee Exports Surge to All-Time High, Driven by Growing Demand from EU and US Markets

    Coffee Exports Surge to All-Time High, Driven by Growing Demand from EU and US Markets

    Vietnam’s coffee scene is brewing up some interesting developments! Although there was a slight dip in volume, with a 0.6% year-on-year decrease, the value of exports leapt by an impressive 62.3%. This surge was largely driven by a significant rise in average prices, which soared by 63.2% to reach $5,709 per ton, according to the latest customs data.

    Steaming Exports in May

    In May alone, Vietnamese coffee exports reached nearly 149,000 tons valued at $860 million. This marks a robust increase of 60.5% in volume and nearly 2.2 times more in value compared to the same month last year.

    Interestingly, the European Union continues to be the primary consumer of Vietnamese coffee, importing over 367,000 tons worth approximately $2 billion. This reflects a 10.2% rise in volume and a staggering 81.9% increase in value. Meanwhile, shipments to the United States also demonstrated impressive growth, climbing 6.3% in volume to 54,310 tons and skyrocketing 72.4% in value to $299 million.

    Emerging markets are also getting a taste of this coffee boom, with shipments to Algeria doubling and exports to Mexico and South Africa soaring by 39 and 17 times, respectively. Who knew coffee could create such a buzz?

    Challenges on the Horizon

    Despite these encouraging numbers, Vietnam’s coffee exports are not without hurdles. Global uncertainties and a downward trend in prices loom as potential challenges ahead. Analysts caution that coffee prices are likely to drop due to increased supply from major producers. By June 11, Robusta futures in London closed at $4,409 per ton, reflecting a 15.6% decline from the previous month, while Arabica on the New York exchange saw an 8.4% drop.

    Domestically, coffee prices in the Central Highlands have dipped to their lowest levels since November, now hovering around VND112,000 (approximately US$4.3) per kilogram—a 12% decrease. The price drop coincides with the new harvest seasons in Brazil and Indonesia, with Brazil’s coffee production anticipated to rise by 0.5% to 65 million bags for the 2025-26 harvest. Simultaneously, Vietnam’s output is projected to increase by 6.9% to 31 million bags, as per the U.S. Department of Agriculture.

    However, there’s a silver lining: the Import-Export Department under Vietnam’s Ministry of Industry and Trade remains optimistic about the coffee export outlook, estimating total annual exports could hit $7 billion—a significant leap from $5.4 billion in 2024.

    Questions & Answers

    What drove the recent spike in the value of Vietnamese coffee exports?
    The sharp increase in average prices, which rose by 63.2% to $5,709 per ton, contributed significantly to the surge in export value, despite a slight drop in volume.

    Which markets are leading in Vietnamese coffee imports?
    The European Union remains the largest market, with imports exceeding 367,000 tons, while there’s also notable growth in the U.S. and emerging markets like Algeria, Mexico, and South Africa.

    What are the potential risks facing Vietnam’s coffee exports?
    Key challenges include global price declines due to increased supply from major producers and uncertainties in global policies affecting market dynamics.

  • Amazon Australia launches B2B store it says will help businesses cut costs

    Amazon Australia launches B2B store it says will help businesses cut costs

    Amazon Business, a new platform designed to streamline operations and decrease expenses for organizations of various sizes, has been introduced by Amazon Australia. The platform will feature focused sections for kitchen and pantry goods, cleaning and sanitation products, alongside stationary, IT commodities, and maintenance solutions.

    Addressing Business Needs

    Amazon Business aims to cater to the specific needs of business buyers, offering them tailored features for convenience. These include exclusive business pricing and volume discounts on eligible items. The platform also provides options for single or multi-user business accounts, Business Prime, and dedicated customer service.

    The introduction of this platform comes at a critical time when inflating expenses have been impacting small-to-medium-sized businesses (SMBs) in Australia. Research reveals that 92% of these SMBs have experienced a rise in operational costs over the past three years. Consequently, 83% of them have been compelled to transfer these expenses to their customers.

    Furthermore, the same research unveiled that over 80% of Australian SMBs have had to increase their prices by an average of 13% due to the escalating cost pressures.

    Gearing Up for Expansion

    Lena Zak, Country Manager of Amazon Business Australia, expressed excitement about the new platform. Zak emphasized the benefits of Amazon Business, stating that this development would be highly advantageous for the numerous SMBs operating across Australia. Zak further highlighted that Amazon Australia has substantially invested in enhancing its operations network to facilitate a smooth, speedy, and reliable shopping experience for its customers.

    With this latest launch, Australia becomes the eleventh country to offer Amazon Business, joining the ranks of countries like the U.S., U.K., Germany, Japan, among others. Since its debut in 2015 in the U.S., Amazon Business has expanded its customer base to over 8 million worldwide. The platform reportedly generates approximately $35 billion in annual gross sales.

    Questions & Answers

    What is Amazon Business?
    Amazon Business is a platform designed to simplify operations and reduce costs for organizations. It provides business-only pricing, quantity discounts, and options for single or multi-user business accounts, among other features.

    What does the launch of Amazon Business imply for Australian SMBs?
    The launch comes at a time when rising operational costs have been impacting Australian SMBs. It aims to offer them a streamlined, cost-effective way of procuring necessary items, thereby helping them manage their expenses.

    How has Amazon Business performed since its inception?
    Since its launch in the U.S. in 2015, Amazon Business has grown to more than 8 million customers globally. The platform reportedly generates approximately $35 billion in annualized gross sales.

  • Shein and Reliance Join Forces to Expand Indian Supplier Network

    Shein and Reliance Join Forces to Expand Indian Supplier Network

    In a strategic move to reduce dependency on China amid escalating U.S. tariffs, Shein and Reliance Retail are set to ramp up their Indian supplier network from 150 to a remarkable 1,000 within just a year. This ambitious expansion plan, as reported by Reuters, includes plans to start exporting India-made Shein apparel globally within the next six to twelve months.

    A New Era for Indian Manufacturing

    This partnership is a pivotal element of a broader strategy aimed at relocating supply chains away from China—Shein’s largest market. By collaborating with Reliance, Shein seeks to expedite production in India with a primary focus on the lucrative U.S. and U.K. markets.

    Reviving Shein’s Presence in India

    While the partnership between Shein and Reliance is limited to a brand licensing deal for domestic sales, it marks a significant revival for Shein’s brand presence in India. The online fashion retailer initially entered the Indian market in 2018 but faced a temporary ban in 2020 alongside other Chinese applications. However, it made a comeback in February through a licensing agreement with Reliance Retail, which now operates SheinIndia.in, featuring garments produced by local manufacturers. Currently, a majority of Shein’s global offerings are still sourced from China.

    Boosting Local Production with Big Ambitions

    Reliance has already signed agreements with 150 garment manufacturers and is actively negotiating with an additional 400 to achieve its goal of 1,000 suppliers that can meet both local and international demands. The companies are rigorously evaluating whether Indian factories can replicate Shein’s best-selling items at competitive prices.

    Investing in the Future of Fashion

    Moreover, Reliance plans to bolster suppliers through investments, machinery imports, and sourcing fabric—particularly for synthetic textiles—where India is still catching up in expertise. With this move, Reliance isn’t just enhancing its operations; it’s also poised to transform India’s fashion landscape.

    In a world where fashion trends shift faster than a lightning bolt, could this partnership be the spark that ignites India’s manufacturing prowess on a global scale? Only time will tell!

    Questions & Answers

    What is the goal of Shein and Reliance Retail’s partnership? The aim is to expand their Indian supplier base to 1,000 within a year and begin exporting India-made Shein garments globally within six to twelve months, reducing dependency on China.

    How has Shein’s presence in India evolved? Shein initially entered India in 2018, faced a ban in 2020, and returned in February 2022 through a licensing agreement with Reliance Retail, enabling them to sell locally produced garments.

    What support will Reliance provide to Indian suppliers? Reliance plans to assist suppliers with investments, machinery imports, and fabric sourcing, especially targeting the synthetic textiles sector where local expertise is currently lacking.

  • Shein hit with complaint from EU consumer group over ‘dark patterns’

    Shein hit with complaint from EU consumer group over ‘dark patterns’

    The BEUC, a Pan-European consumer organization, has lodged a complaint with the European Commission against Shein, an online fast-fashion retailer. The grievance centers on Shein’s use of “dark patterns”, a series of strategies designed to increase purchases via its app and website.

    Manipulative Tactics

    The tactics employed by Shein, as described by BEUC, include pop-up messages urging customers to stay on the app to avoid missing out on deals, countdown timers creating a sense of urgency to finalize purchases, and an infinite scroll feature on the app. All these methods, BEUC asserts, could fall under the definition of “aggressive commercial practices”. The consumer advocacy group further highlighted Shein’s frequent use of notifications, with one instance showing a single phone receiving 12 alerts from the app in one day.

    Agustin Reyna, BEUC’s director general, commented on the matter, stating that such tactics align with the fast-fashion trend of stimulating mass consumption through volume. The issue, according to Reyna, lies in whether Shein is willing to abolish these “dark patterns”, given their potential impact on sales numbers.

    Shein’s Response and the Role of Gamification

    Shein, in response to the allegations, stated, “We are actively collaborating with national consumer authorities and the EU Commission to demonstrate our commitment to compliance with EU laws and regulations.” The company also mentioned that BEUC declined their request for a meeting.

    Shein and its competitor, Temu, another online discount platform, have experienced a surge in popularity in Europe, partly due to their apps’ gamified features. These apps engage shoppers with games that offer the chance to win discounts and products. One of the games on Shein’s app, “Puppy Keep”, encourages users to log into the app daily, feed a virtual dog, and collect points that can be exchanged for free items. Points can be earned by browsing the app and making purchases.

    Dark Patterns Across the Industry

    The BEUC acknowledged that “dark patterns” are not exclusive to Shein, but are commonly employed by many mass-market clothing retailers. In this line, they’ve called on the consumer protection network to broaden its investigation to include other retailers. BEUC’s complaint was supported by 25 of its member organizations across 21 countries, including France, Germany, and Spain.

    Last month, the European Commission issued a notification to Shein about practices breaching EU consumer law and warned of potential fines should the company fail to address these concerns. The firm is also under review from EU tech regulators regarding its compliance with EU online content rules.

    Questions & Answers

    What exactly are “dark patterns”?
    Dark patterns are tactics used by companies on their websites or apps designed to manipulate users into making purchases or taking certain actions.

    What is the “Puppy Keep” game on Shein’s app?
    “Puppy Keep” is a game on the Shein app where users feed a virtual dog and collect points that can be used to win free items. Users can earn more points by browsing the app and making purchases.

    What actions has the European Commission taken regarding Shein’s practices?
    The European Commission has notified Shein about practices that violate EU consumer law and warned of potential fines if they do not rectify these issues. Additionally, the company is under investigation from EU tech regulators regarding its adherence to EU online content rules.

  • Shein Invests $15 Million in 2025 to Enhance Product Safety and Compliance Standards

    Shein Invests $15 Million in 2025 to Enhance Product Safety and Compliance Standards

    Global online fashion giant Shein is stepping up its commitment to product safety with a substantial $15 million investment slated for 2025. The objective? A robust enhancement of safety and compliance protocols across its expansive platform.

    Ambitious Testing Plans

    In an exciting move, Shein has set its sights on conducting a staggering 2.5 million product tests this year—a notable 25% increase from 2024. This ambitious target underscores the retailer’s dedication to ensuring that every item meets rigorous safety standards.

    Partnerships for Excellence

    The company is significantly expanding collaborations with a roster of 15 globally recognized testing agencies, such as SGS, Intertek, and Bureau Veritas. This partnership is pivotal in aligning with stringent global safety regulations, including the U.S. Consumer Product Safety Act (CPSA) and the EU General Product Safety Regulation (GPSR).

    Commitment to Compliance

    Shein is holding all vendors accountable, including third-party sellers, by enforcing adherence to strict safety laws and internal benchmarks, like their Restricted Substances List (RSL). The retailer has also broadened its approved materials library, allowing only tested fabrics, trims, and accessories to be used.

    New Standards for Children’s Clothing

    Starting April 2025, Shein will implement new regulations ensuring that all fabrics used in children’s clothing under its brands pass comprehensive chemical and flammability testing. The same compliance measures will apply to trims and accessories, attesting to Shein’s strong commitment to child safety.

    Increased Scrutiny Ahead

    From May 2025, the retail giant will bolster documentation checks for high-risk products, which include electronics, toys, cosmetics, and personal protective equipment (PPE). Relevant certifications, such as RoHS and FCC, will be mandatory for these items.

    Zero Tolerance for Non-Compliance

    Since launching its marketplace, Shein has proactively removed over 540 sellers who failed to comply with safety standards. Vendors will now face performance evaluations based on compliance testing outcomes and customer feedback, with poor performance risks including listing bans or termination. Additionally, Shein has pledged to report any high-risk non-compliant products to the relevant authorities when necessary.

    As Shein reinforces its safety standards, one can’t help but wonder: what’ll they think of next? Perhaps a new line of clothes that also doubles as protective gear!

    Questions & Answers

    What is the key focus of Shein’s investment in 2025? The $15 million investment is aimed at bolstering product safety and compliance measures throughout its platform.

    How many product tests does Shein plan to conduct this year? Shein aims to conduct 2.5 million product tests in 2025, reflecting a 25% increase from 2024.

    What will the new standards require for children’s clothing by April 2025? All fabrics for children’s clothing must pass chemical and flammability testing, along with similar compliance requirements for trims and accessories.

  • Retailer Temu’s daily US users halve following end of ‘de minimis’ loophole

    Retailer Temu’s daily US users halve following end of ‘de minimis’ loophole

    PDD Holdings’ international discount e-commerce platform, Temu, reported a 58 per cent decrease in daily US users in May. This downturn is just one of the challenges the online retailer is grappling with in the face of the US-China trade war.

    Temu made the strategic decision to cut advertising expenses in the US and alter its order fulfillment approach after the cessation of the “de minimis” practice by the White House on May 2. This regulation had previously granted Chinese companies the ability to ship low-value packages to the United States without incurring tariffs.

    For years, Temu and the large fast-fashion company, Shein, had availed themselves of this provision. This allowed them to deliver items directly from suppliers in China to consumers in the US, thereby maintaining low prices.

    Since the announcement of sweeping trade tariffs by US President Donald Trump, both Temu and Shein have noted a marked decline in sales growth and customer acquisition rates. However, according to data gathered by consultancy firm, Bain & Company, Temu’s downward trends surpass those of its competitor.

    Both platforms were forced to increase prices due to tariffs, yet Shein has managed to raise the amount of money spent per customer in comparison to the previous year, data indicated. Conversely, Temu has grappled with this challenge.

    Temu declined to comment on the drop in daily US users or the challenges it is encountering in the US market.

    According to a May note from Morgan Stanley equity analyst Simeon Gutman, engagement on Temu has significantly decreased following the termination of the de minimis exemption.

    Gutman expressed his belief that, if the current tariff conditions remain unchanged for an extended period, Temu’s competitive position is likely to continue to weaken.

    PDD’s first quarter earnings were recently reported and failed to meet growth expectations. In a post-earnings call, executives stated that tariffs had imposed significant pressure on its merchants.

    They reaffirmed Temu’s prior commitment to maintain stable prices and collaborate with merchants across regions, highlighting a move towards a local fulfilment model announced at the start of May.

    Previously, Temu’s business model held merchants accountable for ordering and supplying their products, while the China-based company managed the majority of logistics, pricing, and marketing.

    Under the new model, Temu’s merchants “can ship individual orders from China to Temu-partnered US warehouses, but they would need to address tariffs and customs charges and paperwork”. Temu continues to handle order fulfillment close to consumers, pricing, and online operations.

    Despite these difficulties, HSBC analysts reported last week that Temu’s growth in non-US markets has increased, with non-US users constituting 90 per cent of its 405 million global monthly active users in the second quarter.

    Questions & Answers

    What factors contributed to the decrease in daily US users of PDD Holdings’ platform, Temu?
    The US-China trade war and the cessation of the “de minimis” practice, which allowed tariff-free shipping of low-value packages to the US, contributed to this decline.

    How have changes in global trade conditions affected Temu?
    The company has been forced to alter its order fulfillment strategy and increase prices. Additionally, it has experienced a decrease in sales growth and customer acquisition rates.

    What adaptations has Temu made in light of these challenges?
    Temu has shifted to a local fulfillment model in the US and is working collaboratively with its merchants. It continues to manage logistics, pricing, and online operations, despite the changes in market conditions.

  • End-to-End Agility Is the New Competitive Edge in Retail

    End-to-End Agility Is the New Competitive Edge in Retail

    In today’s unpredictable world, success belongs to those who move first.

    The days of “business as usual” are gone. Trade tensions, economic uncertainties and geopolitical turbulence drive constant market change. A prime example is tariffs, now dominating headlines and global commerce strategies alike. When certainty becomes a moving target, real-time, data-driven decisions become a brand’s strongest asset. 

    Retail today is locked in a cycle of persistent recalibration. Slow, manual analysis and long-term planning have given way to an urgent need for spontaneous sensing, probing and action. In a world shaped by pandemics, trade tensions and unforeseen disruptions, forecasting based on historical trends is insufficient. 

    Real-time intelligence must now anchor every response. Whether manufacturing locally or reaching global markets, brands and retailers face heightened risk. Monitoring competitor moves and consumer developments gives businesses the foresight to anticipate pricing pressures, supply chain stress and demand shifts to enable proactive intervention instead of reactive scrambling.

    Centric Software intrinsically understands that in this new, unpredictable era, agility determines stability. Centric’s AI-driven solutions empower brands and retailers to pivot decisively so that strategies are proactively refined. With Centric Product Lifecycle Management (PLM), teams gain instant access to centralized product data to quickly simulate tariff scenarios, forecast cost implications and modify sourcing strategies to safeguard profitability. Centric’s AI-powered pricing and inventory solution complements this by delivering deep insights into price elasticity, equipping businesses with precise, data-driven pricing strategies to protect margins, even in volatile times. 

    When industry-wide shifts take place abruptly, businesses need oversight into how consumers and competitors are responding. Static reports and spreadsheets are simply too slow to meet the current pace of change. Centric Market Intelligence equips retailers with immediate visibility into critical dynamics: Which SKUs are competitors adjusting during tariff surges? Which product categories are gaining momentum, and which are losing ground? Armed with this knowledge, businesses can efficiently reallocate inventory, reshape assortments and fine-tune pricing strategies before market trends solidify.

    With Centric Product Experience Management (PXM), gain an end-to-end solution that unifies product information management (PIM), digital asset management (DAM), content syndication to e-commerce sites, marketplaces and social media and digital shelf analytics (DSA). It captures live demand signals from digital sales channels and reveals instantly how consumers respond to products. This continuous feedback loop allows brands to quickly revise products, pricing and inventory to personalize customer experiences and increase sell-through. That’s the power of real-time, AI-infused decision-making. 

    This is the Centric Software approach. Shaping the unknown into actionable insights so brands can respond with clarity, confidence and speed. Centric empowers businesses to turn complexity into opportunity, lead with data and act with speed to connect every decision across the product lifecycle. 

    Are you prepared to adapt swiftly and confidently?

    • Stacey Charbin, CMO, Centric Software

    Join Centric Software at NRF Asia 2025 in Singapore (3–5 June, Booth #1007) to explore AI-powered product concept to commercialization solutions used by 18,800+ brands and retailers globally. Experience live demos, learn retail best practices and discover how to turn market shifts into opportunity.

  • Lazada Unveils Ambitious $100 Million Annual Investment to Boost Affiliate Program

    Lazada Unveils Ambitious $100 Million Annual Investment to Boost Affiliate Program

    Lazada is ramping up its efforts in the affiliate marketing sphere, announcing a bold $100 million annual investment into its Lazada Affiliate Programme. This move aims to further establish affiliate marketing as a pivotal growth engine across Southeast Asia’s rapidly evolving eCommerce landscape.

    In 2024, a remarkable 82% of consumers in Southeast Asia are expected to base their purchasing decisions on influencer recommendations, marking a 3% rise from the previous year. This trend underscores the rising significance of affiliate marketing as a key sales driver, contributing about 20% to the region’s online sales—roughly translating to a staggering US$15 billion in Net Merchandise Value.

    The influx of funds is poised to empower both brands and creators by transforming recommendations into tangible revenue. To enhance the user experience and overall performance of the LazAffiliate Programme, Lazada is rolling out an array of updates. These include a revamped affiliate interface, customized storefronts showcasing curated products, and seasonal campaign boosters that offer not just higher commissions but also gamified challenges and attractive bonuses.

    As excitement builds for the upcoming 6.6 sale, affiliates are in for a treat—earning up to 36% commission when promoting brands through store vouchers. A curated list of high-commission products, along with a real-time performance dashboard, will help affiliates hone their strategies and focus on what sells best.

    Lazada is not stopping there; it plans to implement co-developed, performance-based strategies designed to maximize the impact of influencer marketing, turning it into scalable sales. This strategy includes Lazada-funded vouchers and access to an expansive network of influencers, content creators, and key opinion consumers (KOCs).

    Kicking off with the highly anticipated 6.6 Mega Sale, the affiliate programme will feature gamified challenges and a rewarding pool of $100,000 for the top 10 affiliates in the region. Over 80 brands, particularly those in the fashion and beauty sectors, are set to join in on the action.

    Jared Chan, head of regional affiliate at Lazada Group, emphasized that this investment is about unlocking new income opportunities for creators and forging stronger, localized connections between brands and consumers. Notably, the LazAffiliate Programme is open to all, welcoming participants without any minimum follower requirements.

    Questions & Answers

    What is the significance of Lazada’s $100 million investment?
    This investment is aimed at enhancing Lazada’s affiliate marketing program, turning it into a performance-driven growth channel across Southeast Asia, which is crucial for eCommerce success in the region.

    How does Lazada support its affiliates?
    Lazada provides affiliates with a redesigned interface, customized storefronts, and tools like a performance dashboard to help them optimize their strategies. They also offer opportunities for higher commissions and bonuses during promotional campaigns.

    Is there a minimum follower requirement to join the LazAffiliate Programme?
    No, the LazAffiliate Programme is open to everyone, allowing individuals with any follower count to participate and benefit from the growing field of affiliate marketing.

  • Video Content Drives 62% of E-Commerce Purchases in Singapore, Transforming Online Shopping

    Video Content Drives 62% of E-Commerce Purchases in Singapore, Transforming Online Shopping

    Shopee and YouTube Join Forces to Revolutionize Digital Commerce

    In an exciting shift, video commerce now accounts for a remarkable 20% of the total e-commerce value across Southeast Asia. In Singapore, a staggering 62% of consumers report that they’ve made purchases after watching a video on YouTube. This dynamic surge in video-centric shopping is reshaping consumer interactions with brands and transforming how small businesses tap into digital commerce.

    The Role of Video in the Consumer Journey

    Ajay Vidyasagar, the Managing Director for YouTube Southeast Asia and Emerging Markets, emphasizes video’s pivotal role in the consumer journey. “Two out of five consumers in Southeast Asia rely on online videos for their research,” he explains. “YouTube is the go-to platform for 86% of all users in the region.”

    He attributes this upward trend to the vibrant ecosystem of creators, noting, “More than 5,000 YouTube creator channels in Southeast Asia have crossed the 1 million subscriber mark. When creators make a recommendation, there’s genuine belief in its value. YouTube truly stands out because our creators are considered some of the most trusted voices.”

    Engagement is Key

    Chua Kel Jin, Director of Shopee Singapore, reinforces the significance of creator-led content. “People enjoy video commerce because it’s engaging and fun,” he states. “That interaction is essential for building trust. In Singapore specifically, 62% of viewers watch a YouTube video and then feel compelled to make a purchase on an e-commerce platform.”

    Innovative Partnerships and Simplified Access

    In a groundbreaking partnership, Shopee and YouTube have rolled out YouTube Shopping, a feature that allows sellers to sync their products directly with the video platform. “Previously, sellers faced high upfront costs to collaborate with content creators,” Chua points out. “Now, they only pay creators a commission, enhancing return on investment.”

    Shopee is also focused on streamlining access to video commerce tools. “We’ve designed live streaming so that all you need is a phone,” Chua adds. “Plus, our platform provides real-time analytics, enabling sellers to receive immediate feedback to engage buyers more effectively.”

    The Future of Video Commerce

    Looking ahead, both executives predict that video commerce is merely in its infancy. “With video commerce currently representing 20% of all e-commerce, we anticipate significant growth,” Vidyasagar shares. “The future of video commerce lies in creating seamless shopping experiences that integrate directly within users’ favorite videos and creators.”

    In this rapidly evolving retail landscape, it’s clear that watching a cooking blog might not just satisfy your appetite but could also lead to a small kitchen upgrade!

    Questions & Answers

    What percentage of e-commerce in Southeast Asia is driven by video commerce?
    Currently, video commerce constitutes 20% of the total e-commerce value in Southeast Asia.

    How does YouTube Shopping benefit sellers?
    YouTube Shopping allows sellers to sync their products directly with the video platform, reducing upfront costs and requiring only commission payments to creators.

    What does the future hold for video commerce according to the executives?
    Both executives believe that video commerce will see significant growth, with potential for seamless shopping experiences integrated directly into videos and creator content.

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  • Alibaba Attributes Robust Growth to Innovative AI-Driven Strategy

    Alibaba Attributes Robust Growth to Innovative AI-Driven Strategy

    Alibaba Group continues to shine brightly in the tech world, leveraging its “user first, AI-driven” strategy to deliver impressive growth figures for the quarter and fiscal year that concluded on March 31, 2025. In a landscape ripe with innovation, Alibaba’s ability to harness artificial intelligence has been a game-changer, showcasing the immense potential of technology in retail.

    Strong Financial Performance

    The company reported a 6% rise in revenue, totaling an impressive $138.07 billion (RMB996.3 billion) for the fiscal year. Even more striking was the net profit, which shot up by 62% to reach $17.95 billion (RMB129.5 billion), signaling a robust performance amid fierce competition. The Cloud Intelligence Group also shone brightly, boasting an 18% increase in revenue, with AI-related products enjoying a stunning triple-digit growth for the seventh consecutive quarter.

    Success in Customer Engagement

    In a testament to enhanced user experience and effective monetization, Taobao and Tmall’s customer management revenue climbed by 12%. The Taobao and Tmall Group also reported a solid 9% increase in revenue, marking the fastest growth seen in seven quarters. “Our relentless focus on AI and cloud technology is not just driving our core business growth; it is destined to be a cornerstone of our long-term success,” remarked CEO Eddie Wu.

    Shareholder Returns

    The financial health of the company wasn’t just for the company itself. CFO Toby Xu shared that Alibaba repurchased $11.9 billion in shares this fiscal year, resulting in a 5.1% reduction in outstanding shares, while also approving dividends amounting to $4.6 billion. Clearly, the company is not just focused on growth, but also on delivering value to its shareholders.

    As Alibaba continues to soar with AI at its helm, one can’t help but wonder if robots will one day be shopping on Taobao themselves!

    Questions & Answers

    What drove Alibaba’s revenue growth this fiscal year?
    Alibaba’s revenue growth was largely driven by its “user first, AI-driven” strategy, which enhanced customer engagement and monetization.

    How much did Alibaba report in net profit?
    Alibaba reported a staggering net profit of $17.95 billion (RMB129.5 billion), reflecting a 62% increase compared to the previous year.

    What actions did Alibaba take to enhance shareholder value?
    Alibaba repurchased $11.9 billion in shares, reducing outstanding shares by 5.1%, and approved dividends totaling $4.6 billion.

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  • Steady consumer demand helps JD beat quarterly revenue estimates

    Steady consumer demand helps JD beat quarterly revenue estimates

    Chinese e-commerce giant JD exceeded market expectations for its quarterly earnings this Tuesday, reflecting resilient demand despite deteriorating conditions domestically and abroad. This feat indicates steady consumption patterns even amidst the imposition of U.S. tariffs, lingering economic fragility, and a dampened consumer sentiment.

    Over the past few years, consumer demand in China has encountered numerous obstacles. The ongoing crisis in the property sector and high unemployment rates have hindered the country’s full recovery from the Covid-19 pandemic’s impact.

    Nevertheless, e-commerce companies like JD and Alibaba, which is set to report its quarterly results this Thursday, have adopted a proactive approach. They have implemented significant discounts and price reductions on products to attract customers, simultaneously relying on government subsidies to stimulate consumption.

    This strategy has proven beneficial for JD, a leading retailer of home appliances in China, even as consumer sentiment was dented by the trade tensions between the U.S. and China. Additionally, retail sales growth in China accelerated in January and February.

    For the quarter ending on March 31, JD reported a total revenue of 301.08 billion yuan (US$41.82 billion), marking an increase of 15.8% compared to the same period last year. This figure surpassed analysts’ estimate of 289.22 billion yuan.

    Shares of JD listed in the U.S. experienced an approximate 3% upswing in early trading.

    The forthcoming 618 shopping festival, due to take place on June 18, is expected to provide insights into the extent of the country’s consumer demand recovery. This online shopping event, introduced by JD, has been extending in duration over the years. This year, Taobao commenced the 618 pre-sale on Tuesday. Simultaneously, JD, whose official start date for 618 is May 31, launched an event known as the “Heartbeat Shopping Festival.”

    Jacob Cooke, CEO of e-commerce consultancy WPIC Marketing + Technologies, expressed optimism about sales growth during this year’s 618 festival. He cited burgeoning consumer confidence in China, robust retail growth in recent months, and high travel numbers during the May Day and Qingming Festival.

    On Tuesday, the State Administration for Market Regulation, the country’s top market regulator, announced that it has summoned various e-commerce platforms, including JD, Meituan, and Alibaba’s Ele.me. The regulator has urged these platforms to comply with laws and regulations and to maintain fair and orderly competition.

    Although Meituan and Ele.me dominate food delivery services in China, JD’s prominent entry into the sector in February has heightened competition in the industry.

    Questions & Answers

    **What is the significance of JD’s recent quarterly earnings?**
    JD’s recent earnings surpassed market expectations, indicating resilient consumer demand despite various economic challenges. This performance suggests that JD’s strategies to attract customers and stimulate consumption are effective.

    **What is the 618 shopping festival?**
    The 618 shopping festival is an online shopping event in China, initiated by JD. The festival, which takes place on June 18, has increasingly extended in duration over the years. It serves as a barometer to evaluate the recovery of consumer demand in the country.

    **What is the current state of competition in China’s food delivery market?**
    The food delivery market in China is primarily dominated by Meituan and Alibaba’s Ele.me. However, JD’s recent entry into this sector has intensified competition.

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