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Tag: india

  • Vodafone India aims to double SME base in Bangalore

    Vodafone India aims to double SME base in Bangalore

    Vodafone India has outlined a strategy aimed at doubling its SME customer base in Bangalore, known as the Silicon Valley of India.

    Vodafone Business Services announced a three-pronged plan to increase its SME coverage in the state of Karnataka – particularly capital Bangalore (Bengaluru) – and across India.

    The three spokes of the strategy are coverage, intelligence and automation. Coverage involves widening the company’s ecosystem of channel partners and advanced resellers.

    Automation will involve making it easier for SMEs to do business with Vodafone through initiatives involving opening a system access partner portal. Intelligence will involve launching six new services tailored for specific industry verticals, to complement the six already launched.

    In addition Vodafone will use the newly launched VBS cloud platform to provide SaaS to Indian SMEs. The operator has also introduced Ready Business 2.0 – an integrated suite of Vodafone communications services designed to help SMEs find answers to business problems.

    “Vodafone Business Services will help growing businesses become ready for their next phase of growth. Our newly launched cloud platform will act as a one-stop shop for SMEs for all their ICT related business needs,” VBS national head for SMEs Ajay Sehgal said.

    “With our Ready Business 2.0 proposition, our fixed, mobile and cloud solutions can empower SMEs in scaling up faster, enhancing operational efficiencies and building a more connected and productive workforce, thus making their business more responsive to customers.”

  • IKEA donates Rs 92 crore for safe water projects in India, Indonesia

    IKEA donates Rs 92 crore for safe water projects in India, Indonesia

    Swedish furniture retailing giant IKEA will contribute 12.4 million euro (Rs 92.84 crore) to provide safe water and sanitation to one million people in India and Indonesia through Water.org. IKEA Foundation has announced a new grant of 12.4 million euro to Water.org on the occasion of the World Water Day, it said in a statement.

    “IKEA Foundation is committing 12.4 million euro to Water.org to expand its WaterCredit model, helping families have access to small, affordable loans so they can get safe water and sanitation,” it added. IKEA Foundation is the philanthropic arm of INGKA Foundation, the owner of the IKEA Group of companies.

    Commenting on the development, Matt Damon, co-founder of Water.org said: “Our work at Water.org has never been more important, and thanks to this grant and to IKEA Foundation, we are going to help hundreds of thousands of kids gain access to safe water and sanitation and impact their lives forever.”

    IKEA Foundation CEO Per Heggenes said: “We believe that every child deserves a healthy start in life and this is why we are supporting Water.org’s innovative programmes to help families in India and Indonesia access safe water and better sanitation facilities, giving them improved health and a life of dignity.”

    The World Bank estimates that 21 per cent of communicable diseases in India are linked to unsafe water and the lack of hygiene practices, and 50 per cent of India’s population continues to practice open defecation, the statement said. In Indonesia, more than 33 million people lack access to safe water and 100 million lack access to improved sanitation facilities.

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  • It’s Skin signs with Dabur India

    It’s Skin signs with Dabur India

    South Korea’s fourth-largest cosmetic maker, It’s Skin, has made a move to extend its international reach through a partnership with retail giant Dabur India.

    It’s Skin has signed a memorandum of understanding with Dabur to sell 120 kinds of cosmetics in itsNew U beauty retail chain, stepping up its overseas bid beyond China, Japan and Southeast Asian markets.

    Starting with 10 shops in New Delhi, the company plans to open 20 in the capital and the surrounding area this year.

    It’s Skin is best known for its snail cream, Prestige Cream d’escargot, which went on the market in 2009. The company posted  won 309.6 billion (US$255 million) in sales last year, up 28 per cent from the previous year. It started listing on the Seoul bourse in December.

    Founded in 1884, Dabur India is India’s fourth-largest retailer, logging 78.1 billion rupees (US$1.2 billion) in sales last year. Its beauty chain New U has 70 outlets in 28 cities.

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  • Indian traction for Myanmar

    Indian traction for Myanmar

    India is to supply 18 metre-gauge 1350 hp diesel electric locomotives to Myanma Railways. The traction will augment the railway’s fleet and enable it to meet increasing demand for passenger and freight transport services in Myanmar. The requisite contract was signed at Naypyitaw (Myanmar) in week 9.

    The locomotive order is a vital project that is being funded under an existing Indian government line of credit for Myanmar. The traction, sporting several modern features such as microprocessor controls, fuel-efficient engines and an ergonomic cab design etc, will be manufactured at the diesel locomotive works in Varanasi

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  • Electronic payments boost economies, said Visa

    Electronic payments boost economies, said Visa

     

    Electronic payments boost household spending on goods and services as well as boost GDP, according to a study commissioned by global payments technology company Visa.

    Moody’s Analytics investigated the impact of electronic payments on economic growth across 70 countries between 2011 and 2015, finding that the increasing use of credit, debit and prepaid cards added US$296 billion to GDP, while raising household consumption by an average of 0.18 per cent a year. The countries in the study make up almost 95 per cent of global GDP.

    Moody’s economists also estimated that another effect was the creation of 2.6 million jobs on average annually over the five-year period as a result of increased use of electronic payments.

    “Countries that saw large increases in card usage also saw larger contributions to overall growth in their economies,” says chief economist Mark Zandi.

    Purchasing is more convenient and efficient for consumers, and merchants can manage their businesses better and benefit from higher sales.

    Electronic payments also benefit governments and contribute to stable and open business environments, says the study, The Impact of Electronic Payments on Economic Growth. Also, electronic payments help minimise the “grey economy” – economic activity that is often cash-based and goes unreported. This means that electronic payments provide a higher potential tax revenue base for governments, while also bringing the added benefits of lower cash-handling costs, guaranteed payment to merchants and greater financial inclusion for consumers.

    “This research suggests that the right public policies can create an open, competitive payment environment, and contribute to economic growth and job creation,” says Visa CEO Charlie Scharf.

    Two countries stood out for their large gains in employment, stimulated by fast-growing productivity and increased use of cards – China (427,000 jobs added) and India (336,000 jobs).

    As with GDP gains, job gains were not uniform across regions. North America had the highest average job gains per year (69,000), followed by Asia (62,000).

    Some emerging economies have also experienced notable increases in productivity. For example, increased card penetration raised GDP in Vietnam by 0.14 per cent, and Vietnamese labour productivity rose by 18 per cent, resulting in about 75,000 jobs gained each year.

    As consumption growth is, on average, faster in emerging economies, those countries also have more to gain by increasing card usage, says the study.

    Moody’s found that every 1 per cent increase in usage of electronic payments could produce, on average, an annual increase of about $104 billion in the consumption of goods and services. But expanding electronic payments alone do not necessarily increase a country’s prosperity – this needs the support of a well-developed financial system and healthy economy. Countries need to promote policies that minimise unneeded regulation and create a robust financial infrastructure.

    Because of the somewhat lower penetration, card use added 0.06 per cent to GDP a year in Asia.

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  • Apple Stores in India could resemble the iconic 5th Avenue Store

    Apple Stores in India could resemble the iconic 5th Avenue Store

    Apple has stepped up its efforts to tap the Indian market by seeking government approvals for opening Apple Stores and selling and manufacturing refurbished devices in India. Now Apple is already said to be looking for space in key cities such as Mumbai, Delhi-NCR, Bengaluru and Pune for its first Apple Stores in the country.

    The report further says Apple is planning to replicate its iconic Fifth Avenue Apple Store in New York City, along with smaller outlets in India. Apple’s Fifth Avenue store is popular for its unique glass cube design partly designed by the late Steve Jobs. The large cube encloses the entrance to the main store via an Apple patented glass staircase. The report points out the cube design will be for the flagship stores in India.

    According to the report, Apple is planning to set up 2,000-3,000 sqft stores in India that will also have space for tech support and small workshops — similar to the ones in the US.

    Apple stores are one of the critical elements of Apple’s business model. In fact, Apple leads the US’ retail market in terms of sales per unit area. So far it has 481 retail stores in 18 countries including neighboring China. These stores have helped Apple build itself as a luxury brand as well as giving users a premium experience before making a purchasing decision.

    With its main markets nearing saturation level, Apple has shifted its focus on emerging markets like China and India. Even as it has yet to begin its efforts in retail segment, Apple has already grown a lot bigger in China in the recent years. Apple’s sales to China market along with Hong Kong and Taiwan, grew 14 percent to $18.37 billion, in the December quarter. It now plans to increase its Apple Stores to 40 in China by the end of the summer this year.

    CEO Tim Cook has already revealed India is going to hold key for its success and is one of the most important growth areas for the next decade. It may be recalled that despite the global slowdown, Apple had recorded better figures in India, which has been long considered as a price sensitive market and is currently dominated by budget Android smartphones. According to the recent IDC figures, Apple edged past Xiaomi to grab no. 6 spot in 30 Indian cities.

    Apple Stores are likely to lay the foundation for Apple’s bigger foray into the Indian market, which it had largely ignored for several years. A Fifth Avenue-like store clearly show Apple’s intentions of company’s long-term strategy for the Indian market. We can expect Apple’s smaller outlets to be akin to the ones in the US and may initially target the urban consumers. These outlets are likely to offer uniform design and experience to the customers.

    But does Apple’s new efforts mean cheaper devices in India? Well, highly unlikely. Tim Cook recently said that the company has no intentions of launching a stripped down version of the iPhone to appease emerging markets. Cook added the company’s research indicates users in these markets are now willing to invest more for improved experience.

    But that being said, another interesting thing to watch out from Apple is its plans tosell refurbished iPhones in India. The pre-owned Apple devices are likely to attract price-sensitive consumers. This is likely to help Apple expand its foothold in the mid-range smartphone segment where Android is very huge.

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  • Indonesia to woo more visitors from India

    Indonesia to woo more visitors from India

    Indonesia is to participate in a major Indian major cultural festival in New Delhi in an attempt to seduce the growing middle-class in the South Asian nation into visiting the archipelago.

    The three-day festival, organized by international spiritualist NGO The Art of Living, will last from March 11 to 13. As one of the biggest stages in the world, it will attract around 3.5 million participants from around the globe. It is expected that more than 36,000 artists will come to demonstrate their musical skills; thousands of them will play 50 different musical instruments at the same time to create an alluring rhythm and harmony.

    “We hope the World Culture Festival can encourage better understanding between people of different religions, nationalities and backgrounds by exposing their diverse cultures, dancing, music, arts and also yoga,” Sri Ravi Shankar, the founder of Art of Living, said in a press release.

    To take part in the major event, 27 professional Indonesian dancers from iKreasindo, a cultural angklung workshop, will work with 80 artists from the Art of Living to present a joint angklung and dance performance entitled “Cendrawasih Menebar Pesona,” accompanied by the traditional Betawi folk song “Jali-Jali”.

    The government hopes that through this performance, Indonesia will be able to expose its culture to the world and attract more foreign tourists, especially Indians, to Indonesia.

    Home to the world’s second-largest population, India ranks 7th on the list of major markets for Indonesian tourism.

    In 2015, the number of Indian tourists coming to the archipelago rose to 271,252, a 15 percent increase from the previous year. This year, the Tourism Ministry expects at least 350,000 Indian tourists to visit popular destinations such as Bali, Jakarta and Batam.

    The lack of direct flights, however, hampers the flows of tourists from India to Indonesia.

    “We are now depending on Malindo Air and Singapore Airlines, because there still aren’t any direct flights from India to Indonesia. With Garuda opening direct flights in August, we expect more Indians tourists to come to Indonesia,” said Vinsensius Jemadu, the director of Asia-Pasific Tourism Promotions.

    This August, Garuda Indonesia is to launch direct flights from Jakarta to Mumbai; the flights will run three times a week. Besides Garuda, the Tourism Ministry also plans to work together with AirAsia to begin direct flights from India to Indonesia.

    Another government effort to increase the number of foreign tourists from India is to promote Indonesia’s tourist destinations by organizing a visit of media, tour operators, hoteliers and wedding organizers to major cities in India including Mumbai, New Delhi, Bangalore, Calcutta and Hyderabad.

    Besides India, the government is also striving to lure visitors from other countries, especially Singapore, Malaysia, China, Australia and Japan, in order to reach its target of hosting 12 million foreign tourists in 2016 and 20 million in 2019.

    The ministry recorded 9.73 million foreign tourist arrivals last year, short of the 10 million target, with the sector disrupted by haze and volcanic eruptions for a good part of the year.

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  • Woodland looking at franchising

    Woodland looking at franchising

    Indian footwear and outdoor gear brand Woodland is planning to open stores in China, Malaysia and Singapore along with franchising its brand in other markets.

    Woodland is also taking the eCommerce route as part of its expansion, and is hiring social-media teams to run campaigns and online selling platforms in local languages.

    After announcing plans two years ago to launch 25 stores across China, it has subsequently opened “about a dozen stores” in Hong Kong. Its products are available through distributors in Singapore, and the company plans to enhance its global distributor networks. It aims to add at least 10 retail outlets internationally over the next two years.

    While the first few international stores will be company owned, MD Harkirat Singh says Woodland is open to franchisee formats for serious investors. The global stores will be a mix of independent stores and shops in shops.

    Singh says the product line in international markets will be customised to suit the region’s climate. according to the climatic conditions of the region. Woodland looks to tap the fast-growing extreme-weather outdoor gear market both in national and international markets, and claims to already have an 80 per cent market share in this segment in India.

    “While we have grown at an average of 15 to 20 per cent year-on-year in the past two to three years, the outdoor category has grown exceptionally in the past five years, says Singh. “Outdoor gear has become a lifestyle item, making our brand more popular.”

    Founded in Canada in 1992, Woodland is owned by Delhi-based Aero Group, which has its own leather-tanning and production units in Bangladesh, Canada, China, Indonesia, Macau, Malaysia, Sri Lanka, The Philippines and Vietnam, and as well as India.

  • Toys’R’Us Asia Pacific chief retires

    Toys’R’Us Asia Pacific chief retires

    Toys’R’Us has announced that Monika Merz, president, Asia Pacific, will retire effective May 31. Her successor will be named later.

    Monika-Merz

    As president of Toys’R’Us Asia Pacific, Merz oversees all operations and business activities for the company’s more than 300 stores in Japan, Southeast Asia, Greater China and Australia, responsible for the continued growth, profitability and success of the company in those markets.

    Since she started working at Toys“R”Us, Merz has been instrumental in the development of new store formats and merchandising concepts that have been successfully translated to other markets, ultimately strengthening the company’s position in the global marketplace.

    Dave Brandon, chairman and CEO, described Merz as a highly regarded leader “who has inspired new ideas, demonstrated innovative thinking and unwavering passion for the business and grown our Toys’R’Us brand internationally, even through challenging times and market transitions”.

    Merz’s retirement will bring to a close a remarkable career of nearly 20 years of continuous service to the company. She joined in 1996 as VP and GM, Toys’R’Us, Canada and was promoted to president, Toys’R’Us, Canada four years later. In 2007, she assumed leadership of Toys’R’Us, Japan. Her role was expanded to include responsibility for the company’s stores in Australia in 2011, and, later that year, she gained oversight of the company’s locations and corporate offices in Southeast Asia and Greater China when the company entered a joint venture agreement with Li & Fung to operate these formerly licensed stores.

    “During my time at Toys’R’Us I’ve had many experiences and challenges, but I’ve always been supported by exceptional teams and leaders,” she reflected. “I’m proud of all that we have accomplished and confident that the work we have done to provide a fun and memorable shopping experience for customers will continue after my retirement. After more than eight years in Asia Pacific, I’m now looking forward to returning to Canada and a new stage in my life.”

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  • Global duty free retailing to hit US$98 billion

    Global duty free retailing to hit US$98 billion

    Global duty-free retailing is expected to reach nearly US$98 billion in revenue by 2019, according to a new study by global technology research and advisory company Technavio.

    With the expansion of low-cost airlines, many middle-class travellers are taking inexpensive holidays, a trend that has helped the Asia Pacific and Middle East emerge as the fastest-growing regions for duty-free retail marketing, says Technavio analyst Vijay Sarathi.

    He says China, India, Indonesia, South Korea and Sri Lanka were among some of the most-desired inexpensive destinations in 2014.

    “During the same period, it is estimated that international tourist inflow in APAC increased to almost 263 million travellers, and it has largely helped the market grow until 2019.”

    Just released in London, Technavio’s report, Global Duty-Free Retailing Market 2015-2019, provides an in-depth analysis of market growth in terms of revenue and emerging market trends.

    By products, the global duty-free retailing market for 2014 comprised fashion accessories and hard luxury (32.1 per cent), perfume and cosmetics (29.21 per cent), wines and spirits (16.02 per cent), tobacco (12.43 cent), and confectionery and fine food (10.25 per cent), says the report.
    It says the fashion, accessories and hard luxury segment was valued at close to $20.81 billion, with the most in-demand products including precious jewellery, briefcases, handbags and shoes. The more popular brands include Armani, Burberry, Fossil, Gucci and Michael Kors.
    Technavio researchers say Chinese travellers emerged as the largest consumers of luxury brands last year, contributing nearly 25 per cent of global revenue.
    The perfumes and cosmetics segment is one of the fastest-growing categories in the global duty-free retailing market. APAC and the Middle East are the key regions for this category, with some of the top-selling brands including Chanel, Christian Dior, Estee Lauder and Guerlain.

    With close to 21.5 per cent of revenue share in the category, L’Oreal created a division especially for duty-free stores in 2013, describing the division as “the sixth continent”. In 2014, L’Oréal launched theVichy and Kerastase brands in the duty-free retail segment in Asia, and also launched the Three-Minute Beauty program to engage with potential luxury product buyers at airports.
    The liquor category is expected to grow to $13.47 billion in 2019. In 2014, Diageo opened two Johnnie Walker Houses in duty-free shops in India and Taiwan.

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  • Mall of Qatar wins award at Asia Retail Congress

    Mall of Qatar wins award at Asia Retail Congress

    Mall of Qatar has won the Retail Leadership Award in the real estate category at Asia Retail Congress 2016 held recently in Mumbai, India.

    On behalf of Ramez al-Khayyat, managing director of UrbaCon Trading & Contracting (UCC), the award was received by Siva Kumar, estimation and proposal director of UCC, and Patrick Hage-Chahine, PR and events manager at Mall of Qatar.

    “Being developed by UCC’s Doha branch, this super-regional mall spread over 5.4mn sqft of area combines incredible shopping with captivating live entertainment and leisure options,” according to a statement. “An innovative and inspiring architecture, easy accessibility, fascinating new live entertainment concepts and signature restaurants will all capture the imagination of the nation when the Mall of Qatar opens its doors in the third quarter of 2016.”

    The Asia Retail Congress recognises best practices in the retail industry across categories such as fashion, consumer durables, mobile & telecom services, food, travel & hospitality, health and real estate.

    Speaking on the occasion, al-Khayyat said: “We are privileged to receive this esteemed recognition from the Asia Retail Congress. This recognition provides a great incentive to continue our journey to provide best-in-class services and create new benchmarks in the retail industry.

    “One of the major distinguishing architectural features of the Mall of Qatar is the 30m-high, 6,000sqm glassed dome roof that illuminates a captivating central arena called The Oasis, which will become the heart of the project. The Oasis will host live entertainment shows performed daily on a revolving circular stage, set in a pond surrounded by interactive dancing fountains.”

    Expected to receive a footfall of 20mn customers annually, the Mall of Qatar will feature 7,000 underground and surface car parking spaces, 500 shops, including over 100 restaurants, and a 19-screen cineplex, as well as a 200-bedroom luxury and fashion hotel operated by Curio, a Collection by Hilton, the statement adds.

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  • HCL Care Wins Asia Retail Excellence Award in ‘Mobile and Telecom Service’

    HCL Care Wins Asia Retail Excellence Award in ‘Mobile and Telecom Service’

    The HCL Care division (HCL Care Services) of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won the prestigious Asia Retail Excellence award in the ‘Mobile and Telecom Service’ category at an award ceremony held in Mumbai. This recognition was conferred on HCL Care Services for providing excellent end-to-end support services for various product categories across locations in India.

    On receiving this recognition, Mr. Sharad Talwar, Head, HCL Care Ltd. said, ” We are honored to receive the prestigious Asia Retail Excellence award in the ‘Mobile and Telecom Service’ category. This award encourages us to continue delivering service excellence and exceptional after-sales support to our customers. Today we provide world-class service support, including setting up exclusive Service Centres to leading OEMs, and are the preferred partner for leading Indian and international brands.”

    HCL Care Services provide support across telecom, IT, consumer electronics and consumer durables products for multiple brands through its contact centres, walk-in centres, on-site support, supply-chain operations, reverse logistics, repair factory and value-added services. HCL Care Services, under its specialized retail outlets ‘Touch’, have a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. HCL Consumer Services has further expanded its retail presence by opening up exclusive service centres for various brands.

    Asia Retail Congress is an important global platform to promote world-class retail practices. The forum is aimed at company chairs, presidents and CEOs from leading international and national retailers, directors of international and national retailers, and directors of international brands, who believe in making a change. Their awards recognize best practices in the retail industry across various categories like fashion, consumer durables, mobile and telecom services, food, travel and hospitality, health, real estate, etc.

  • Wildcraft expands out of India

    Wildcraft expands out of India

    As a first step toward growing its international presence, Indian fashion brand Wildcraft has launched into the Middle East and Southeast Asia.

    It has formed partnerships for its foray into the UAE, Oman and Muscat markets, and online partnerships for Hong Kong, Indonesia, Malaysia, Singapore and Taiwan, reports ETRetail.com.

    Wildcraft unveiled a new brand identity last year while expanding its product portfolio into clothing and footwear. It has also added 130 retail outlets in more than 50 cities across India, giving it more than 3000 distribution points in more than 400 cities in India.

    In Southeast Asia, the brand has partnered with Zalora, part of the Global Fashion Group, giving Wildcraft access to the Hong Kong, Malaysia, Singapore and Taiwan markets. It will use this alliance to initially sell its outdoor gear products.

    Co-founder Gaurav Dublish says the international expansion “is just the start of our growth plans”.

    “The focus, at this point, is to reach countries with similar climatic conditions and geo-proximity.”

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  • World of Beer Asia launch confirmed

    World of Beer Asia launch confirmed

    An American tavern chain known for its craft beer is headed for Asia this year, opening first in Shanghai, then India and The Philippines.

    It is the first overseas bar for World of Beer, based in Tampa, Florida. CEO Paul Avery, a 20-year veteran of the Outback Steakhouse chain, says the move to open franchisee-owned taverns overseas is the next logical step for the brand’s growth.
    “I am very confident that World of Beer will do well in international markets,” he says. “Craft beer is already there, but no-one offers what we do.”
    Avery, 56, bought a controlling interest in the six-year-old company in January 2013, and has built it up to now offer craft cocktails. The footprint is nearly double in size, and most of the taverns serve food. But the focus is squarely on craft beer, reports Tampa Bay Times.
    World of Beer has 77 locations in 19 states in mainland America. Fourteen are company owned, the rest by franchisees.

    Avery says the company will open 35 new restaurants this year, including at least one of the three World of Beer Asia locations.. The goal is to grow the number of company-owned stores to 30 per cent.

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  • Mitsui & Co. invests in Singapore’s analytics startup Crayon Data

    Mitsui & Co. invests in Singapore’s analytics startup Crayon Data

    Japanese conglomerate Mitsui & Co. has invested an undisclosed amount in Crayon Data, a Big Data analytics startup in Singapore, with operations in Chennai (India)

    The funds will help Crayon accelerate its global expansion, according to an official statement.

    The investment also includes a business service agreement by which Mitsui will support the launch of Crayon’s products in Japan, and the expansion of its customer assets. Crayon is looking to partner with banks, hotels, and advertising and media companies in Japan.

    Mitsui will also look to add benefits to their own subsidiaries and investee companies in retail, CRM and digital advertising.

    This announcement comes hot on the heels of Ratan Tata’s investment in Crayon Data in November last year. Crayon has previously raised approximately US$7 million in seed and Series A funding from angel investors such as Jungle Ventures and Spring Seeds.

    “We believe that personalisation, which Crayon Data brings through Big Data analysis of consumer behaviour is going to be key for every business-related to consumer interactions, across every industry and every geography,” said Noda, General Manager of IT Service Div, IT & Communication Business Unit of Mitsui & Co.

    Founded in 2012 by Srikant Sastri and Suresh Shankar, Crayon Data is an analytics startup. Unlike the conventional people-led model of analytics, Crayon builds tools that deliver real business solutions by bringing together enterprise, public, external internet and social data to a single platform.

    Its flagship product ‘Simpler Choices’ brings the power of Big Data and analytics to enterprises that enable clients increase their sales conversions and improve returns from existing accounts. The firm’s key focus verticals are hospitality, finance, retail and technology.

    The firm also offers Maya, a personalisation engine that facilitates choice delivery for the banking, hotel and digital media verticals.

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