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Tag: Retail

  • Revolutionizing Retail: How Meta, L’Occitane and Omnichat are Using WhatsApp to Drive Customer Loyalty

    Revolutionizing Retail: How Meta, L’Occitane and Omnichat are Using WhatsApp to Drive Customer Loyalty

    Omnichat, a notable omnichannel AI platform, recently conducted the third iteration of the Commerce Leadership Forum at Meta Singapore’s facility. The forum saw an assemblage of high-ranking leaders across various sectors, arranged to discuss the transformative influence of AI-empowered business messaging in retail, beauty, and lifestyle industries in the Asia Pacific.

    The Impact of WhatsApp on Commerce

    Prominent leaders from Meta and L’Occitane spoke about the swift adoption of WhatsApp as a crucial commercial platform, underscoring its evolution from a simple customer support tool to an engaging platform catering to committed customers, driving conversions, and establishing long-lasting loyalty.

    L’Occitane disclosed that WhatsApp has become the primary mode of customer communication across Asia Pacific markets, accounting for over 80% of inbound and outbound customer interactions. The brand further revealed that personal, conversational interactions have resulted in profitable outcomes compared to traditional channels. This increase in commercial success, coupled with real-time engagement, has enabled L’Occitane to extend relationship-building beyond transactional interactions, resulting in lasting brand loyalty.

    Terrence Siu, chief information officer of APAC at L’Occitane, stated, “Loyalty begins the moment a customer chooses to stay connected with the brand. Using WhatsApp as a unified touchpoint allows us to move customers smoothly from online discovery to in-store engagement without losing context. Customers receive a consistent and personalized experience wherever they interact with us, be it on Facebook, Instagram, or WhatsApp.”

    L’Occitane has extended this seamless experience into a complete loyalty journey by utilizing Omnichat and WhatsApp to deliver sample products, VIP privileges, and post-purchase experiences. This ensures that customers feel guided and appreciated long after their initial transaction. The distribution of samples and exclusive VIP offers directly through WhatsApp has elevated their coupon redemption rate to 87%.

    Messaging-led Commerce and Loyalty

    Messaging-led commerce has been further reinforced by YouGov’s new regional insights. The data showed that 32% to 43% of Asia Pacific shoppers now utilize business messaging to track orders, complete purchases, and maintain contact with brands throughout the sales cycle. WhatsApp has effectively become the default loyalty channel for high-intent engagement in Asia.

    Vicky Yiu, APAC strategic partnership manager for business messaging at Meta, asserted, “WhatsApp is increasingly becoming the commerce layer for brand engagement in Asia. When businesses move to a messaging-led experience, they shift from campaigns to relationships – and that is where long-term loyalty is earned.”

    Omnichat, powering these loyalty journeys, has illuminated how brands can evolve membership from a static database into an active relationship engine. By consolidating multi-channel identity into a unified customer profile and harnessing AI to trigger personalized re-engagement flows, Omnichat aids brands in converting one-time buyers into loyal members.

    CEO and founder of Omnichat, Alan Chan, emphasized, “Loyalty only works when it’s active, not passive. By linking QR codes to product samples, in-store touchpoints, and messaging-based rewards, brands can proactively engage members in real time. This is the difference between a loyalty database and a loyalty journey.”

    Questions & Answers

    How is AI-powered business messaging transforming the retail and lifestyle sectors?
    AI-powered business messaging is transforming these sectors by personalising customer interactions, driving profitable outcomes, fostering long-term loyalty, and reducing customer acquisition cost.

    How has WhatsApp influenced L’Occitane’s customer engagement?
    WhatsApp has become L’Occitane’s primary mode of customer communication. It has enabled the brand to provide a seamless experience, from online discovery to in-store engagement and beyond. It also allows L’Occitane to distribute samples and VIP offers directly, resulting in a high coupon redemption rate.

    What role does Omnichat play in this transformative process?
    Omnichat powers the loyalty journeys of brands, transforming membership from a passive database into an active relationship engine. It helps brands remain present in the customer’s daily routine, enabling real-time rewards and VIP benefits, and consolidates multi-channel identity into a unified customer profile.

  • Korean Lifestyle Giant, Iicombined, Expands Retail Footprint with Haus Nowhere in Bangkok: Introduces Tamburins and Gentle Monster Flagships

    Korean Lifestyle Giant, Iicombined, Expands Retail Footprint with Haus Nowhere in Bangkok: Introduces Tamburins and Gentle Monster Flagships

    Iicombined, a Korean lifestyle conglomerate, has broadened its retail footprint by launching its multi-brand initiative, Haus Nowhere, in Bangkok, Thailand.

    Situated on IconSiam’s M floor, the store introduces two major brand flagships. One is the inaugural Tamburins store in Southeast Asia, while the other is the most expansive Gentle Monster store in Thailand.

    The novel retail destination forms part of the conglomerate’s ‘Future Retail’ idea, which is being rolled out in crucial cities worldwide. With this addition, Bangkok now houses the fifth Haus Nowhere location, following Seoul, Shanghai, Shenzhen, and Dosan.

    Tamburins, a fragrance and beauty label founded in Seoul in 2017, has now made its foray into Southeast Asia. The store maintains a complete range of products, along with unique store-only items. These exclusive offerings include a Blue Hinoki version of its Egg Perfume and a 2ml fragrance enclosed in a Puppy Case.

    Gentle Monster, an eyewear brand, has opened its third and largest store in Bangkok. This expansion solidifies Thailand’s position as one of the brand’s most dynamic markets in Southeast Asia.

    The new flagship store is designed based on Gentle Monster’s signature installation-led theme. This positioning further solidifies Bangkok as a critical market for the label, drawing support from both local customers and regional visitors.

    The store also showcases the ‘Sunshine Giant Dog’ art installation.

    Questions & Answers

    What is the significance of Iicombined’s new store in Bangkok?
    The new store in Bangkok introduces two significant brand flagships in Southeast Asia – Tamburins store and the largest Gentle Monster store. It represents Iicombined’s ‘Future Retail’ concept expansion into global cities.

    What are some of the exclusive products available at the new Tamburins store?
    The Tamburins store offers exclusive store-only items including a Blue Hinoki version of its Egg Perfume and a 2ml fragrance presented in a Puppy Case.

    How does the new Gentle Monster store contribute to the brand’s presence in Thailand?
    The new Gentle Monster store, being the brand’s third and largest in Bangkok, reinforces Thailand as one of its most active markets in Southeast Asia.

  • Keppel & Uniqlo Parent Ink Deal for Exciting Retail Expansion in Asia-Pacific

    Keppel & Uniqlo Parent Ink Deal for Exciting Retail Expansion in Asia-Pacific

    Singapore’s Keppel Corporation and Japan’s Fast Retailing, Uniqlo’s parent company, have entered into a Memorandum of Understanding (MOU) to investigate the potential for retail-oriented real estate opportunities throughout the Asia-Pacific region.

    Key Signatories

    Christina Tan, CEO of fund management and chief investment officer at Keppel, and Takayuki Miki, group executive officer at Fast Retailing, were the signatories to the agreement.

    Promising Collaboration

    The partnership is already bearing fruit with Uniqlo set to become a tenant in Keppel’s forthcoming Hanoi Centre in Vietnam. Slated to open next year, the Hanoi Centre is expected to be the city’s largest shopping destination.

    Uniqlo first made its entrance into the Vietnamese market in 2019 and has since established 30 stores nationwide. These are primarily located within major malls and shopping centres.

    A Year of Record Profits

    Fast Retailing recently announced record profits for the year ending in August. The company also forecast a fifth straight year of record earnings for fiscal 2026, attributing this predicted success to its aggressive expansion in North America and Europe.

    Questions & Answers

    What is the purpose of the MOU between Keppel Corporation and Fast Retailing?
    The MOU signifies the two companies’ intent to explore retail-focused real estate opportunities in the Asia-Pacific region.

    What is the first visible outcome of this collaboration?
    The first notable outcome of this partnership is that Uniqlo is set to become a tenant in the Hanoi Centre, a major retail mall being developed by Keppel in Vietnam.

    How is Fast Retailing performing financially?
    Fast Retailing recently reported a record profit for the year ending in August, and anticipates a fifth consecutive year of record earnings by fiscal 2026, largely due to its rapid expansion in North America and Europe.

  • KK Group Revives Indonesian Market with Tri-Brand Blast: X11, KKV, and The Colorist

    KK Group Revives Indonesian Market with Tri-Brand Blast: X11, KKV, and The Colorist

    KK Group, a Chinese lifestyle retailer, is making a strategic return to the Indonesian market. The company plans to reintroduce three of its brands: X11, KKV, and The Colorist.

    The Return of X11, KKV, and The Colorist

    The reintroduction begins with X11, KK Group’s trend and culture emblem, which targets youthful consumers with art toys, anime paraphernalia, and pop culture merchandise. The first stores are set to open in Greater Jakarta and other major cities throughout Java, Bali, and several regional centers.

    Following closely behind is KKV, KK Group’s primary lifestyle brand, scheduled to launch the following year. KKV boasts a remarkable range of over 20,000 Stock Keeping Units (SKUs) that include home goods, stationery, beauty products, snacks, and fashion items. Alongside KKV, The Colorist, a mass-premium beauty brand focused on Generation Z and young millennials, is also set to launch.

    Rojen Wu, COO of KK Group’s international business, expressed the company’s firm commitment to Indonesia. “Indonesia has consistently been a priority for us in Southeast Asia,” Wu said. “With KKV, The Colorist, and X11, we aim to cultivate a comprehensive lifestyle retail ecosystem while offering redefined retail experiences to Indonesian consumers.”

    KK Group’s Ambitious Expansion Plans

    KK Group’s multi-brand strategy includes the development of a network of over 500 stores across these three core brands. The company is also considering introducing Pet Tribes, a pet-centered concept recently launched in China, as part of its broader multi-brand strategy for Indonesia. In the long term, KK Group projects running over 1,000 stores under its enlarged brand portfolio.

    This Indonesian re-entry comes on the heels of KK Group’s aggressive Southeast Asian expansion, which has seen them breaking into new markets in Malaysia, Singapore, Thailand, Vietnam, and the Philippines. At present, KK Group operates over 1,000 stores in China and more than 150 stores across various regions.

    Questions & Answers

    What is KK Group’s re-entry strategy into the Indonesian market?

    KK Group plans to reintroduce three of its brands: X11, KKV, and The Colorist. The company also intends to develop a network of over 500 stores across these core brands.

    What are the three brands that KK Group is reintroducing into Indonesia?

    The three brands are X11, a trend and culture brand aimed at younger consumers; KKV, the company’s flagship lifestyle brand; and The Colorist, a mass-premium beauty brand targeted at Generation Z and young millennials.

    What is KK Group’s long-term vision for its multi-brand strategy in Indonesia?

    In the long term, KK Group plans to operate over 1,000 stores under its expanded brand portfolio. The company is also considering the introduction of Pet Tribes, a pet-focused concept recently launched in China.

  • Alibaba Revamps Ele.me to Taobao Instant Commerce in Bold Retail Ambition

    Alibaba Revamps Ele.me to Taobao Instant Commerce in Bold Retail Ambition

    Alibaba, a renowned Chinese multinational conglomerate, recently unveiled a new name for its popular food delivery service, previously known as Ele.me. This rebranding, which transforms Ele.me into Taobao Instant Commerce, marks a significant shift in the company’s strategy.

    From Ele.me to Taobao Instant Commerce

    The name Ele.me, which held the status of being China’s top local services brand, will no longer be associated with Alibaba’s food delivery service. Utilizing a home-delivery model, the company was initially bought by Alibaba in 2018 at an astounding price of $9.5 billion.

    As of late, significant financial losses have been recorded by companies in the food delivery sector, including the former Ele.me. These losses arise mainly from the high costs involved in subsidizing discounted products, a common practice by these companies to capture a larger market share.

    The Competitive Landscape

    The business environment is becoming increasingly competitive in China, especially within the instant retail services sector. This increasing competition has led to significant investment from businesses, all vying for dominance in the market.

    Alibaba’s decision to rebrand Ele.me as Taobao Instant Commerce is a strategic move aimed at bolstering its position in the market. This bold step is seen as a direct challenge to the current sector leaders, Meituan.

    The Transition and User Experience

    The digital transformation from Ele.me to Taobao Instant Commerce has already been experienced by some users. It is expected that the rebranding will be fully implemented and universally adopted in the upcoming weeks, marking a new chapter in Alibaba’s journey in the food delivery industry.

    Questions & Answers

    Why did Alibaba decide to rebrand Ele.me?
    Alibaba rebranded Ele.me to Taobao Instant Commerce in a strategic move to improve its market position and take on current industry leaders.

    What was the main reason for the financial losses incurred by Ele.me?
    The main reason for Ele.me’s financial losses was the company’s practice of subsidising discounted products to gain a larger market share.

    When is the full implementation of the rebranding expected?
    The complete transition to Taobao Instant Commerce from Ele.me is expected to occur universally in the coming weeks.

  • Jewellery Demand Sparkles in Singapore, Driving Retail Sales Growth

    Jewellery Demand Sparkles in Singapore, Driving Retail Sales Growth

    In recent data from Singapore’s Department of Statistics, there has been a resurgence of retail sales growth in October, rebounding from a deceleration experienced in the prior month.

    Retail Sales Overview

    Retail sales, with the exclusion of motor vehicles, witnessed a 3.7% rise in October. This rate is notably quicker than the revised growth of 1.8% seen in September, yet it lags behind the 4.7% increase witnessed in August.

    The estimated worth of these retail sales was approximately SG$3.8 billion (US$2.9 billion), with online channels contributing to 16.8% of this total revenue.

    Industry Growth

    A majority of the sectors reported an annual growth in their sales for this month. The watches and jewellery sector retained its position at the top for the third consecutive month. Sales in this sector surged by 25%, largely credited to a spike in jewellery sales.

    Recreational goods saw the second-highest increase at 20.4%, followed by optical goods and books, and cosmetics, toiletries, and medical goods, both of which reported a 6.9% increase.

    Declining Sectors

    On the other end of the spectrum, petrol service stations experienced a 17.4% decrease in sales. This was followed by wearing apparel and footwear, which fell by 3.7%, and food and alcohol sales, which fell by 2.5%.

    Food and Beverage Services

    On a brighter note, the sales of food and beverage services in October saw a 2.4% increase, amounting to $1 billion. This contrasts with the 1.6% decline that was recorded in September.

    Questions & Answers

    Which sector had the highest growth in sales?
    The watches and jewellery sector saw the highest growth, with sales up 25%, largely due to higher jewellery sales.

    What was the estimated worth of retail sales in October?
    The estimated worth of retail sales for October was approximately SG$3.8 billion (US$2.9 billion).

    Which sectors saw a decrease in sales?
    Petrol service stations reported a 17.4% sales drop, while wearing apparel and footwear dropped by 3.7%, and food and alcohol sales decreased by 2.5%.

  • Former Flipkart Executive, Jeyandran Venugopal, Named New CEO of India’s Reliance Retail

    Former Flipkart Executive, Jeyandran Venugopal, Named New CEO of India’s Reliance Retail

    Reliance Retail Ventures (RRVL), the parent company of Reliance Retail, has just announced the appointment of Jeyandran Venugopal as its new President and CEO. Venugopal is a former executive of Flipkart, bringing with him over 25 years of global leadership experience in retail, e-commerce, and technology.

    A New Era with Venugopal

    Venugopal’s previous roles include serving as the Chief Product and Technology Officer at Flipkart. He has also assumed senior positions at Myntra and Jabong, where he supervised product, engineering, and data functions. These positions allowed him to gain invaluable experience during periods of rapid growth and profitability enhancement.

    In his new role, Venugopal is set to collaborate closely with RRVL’s Director, Isha Ambani. Together, they aim to enhance the company’s retail strategy, expand its capabilities across all channels, and fortify both operational and technology functions throughout RRVL’s value chain.

    Ambani expressed confidence in Venugopal’s expertise and anticipates it to be significant in the company’s next growth stage. “Venugopal’s deep understanding of consumer behaviour, commercial acumen, and technology-led retail transformation will be pivotal as we shape the next phase of RRVL’s growth journey,” Ambani added.

    Questions & Answers

    Who is Reliance Retail Ventures’ new CEO and President?
    Jeyandran Venugopal, a former executive of Flipkart, has been appointed as the new CEO and President of Reliance Retail Ventures.

    What experience does Venugopal bring to RRVL?
    Venugopal carries with him over 25 years of global leadership experience in retail, e-commerce, and technology. He has previously served as the Chief Product and Technology Officer at Flipkart and held senior roles at Myntra and Jabong.

    What role will Venugopal play in RRVL’s growth?
    Venugopal is expected to play a central role in the next phase of RRVL’s growth. His deep understanding of consumer behavior, commercial acumen, and experience in technology-led retail transformation will be a critical asset as RRVL shapes its future growth strategy.

  • DFI Retail Group Unveils Three-Year Growth Plan: Franchising and Brand Expansion on the Horizon

    DFI Retail Group Unveils Three-Year Growth Plan: Franchising and Brand Expansion on the Horizon

    DFI Retail Group recently disclosed its three-year strategic growth plan, underscoring the development of a franchise model and launching more proprietary brands. Headquartered in Hong Kong, the group aims to use these strategies to enhance customer service across Asia’s varied markets and achieve exponential profit growth.

    Expanding Health and Beauty, Convenience Store Networks

    One of the critical components of the plan is growing the health and beauty as well as convenience store networks using a capital expenditure-light franchise model. The health and beauty arm of the group operates the Mannings chain in Mainland China, Hong Kong, and Macau, and Guardian stores in Indonesia, Malaysia, Singapore, and Vietnam. The group’s convenience store network includes 7-Eleven outlets in Hong Kong, Macau, Southern China, and Singapore.

    Introducing More Proprietary Brands

    The company also plans to introduce more of its brand products, concentrating on affordable, high-quality options that cater to Asian consumers’ escalating demand for value. Other strategies include escalating store sales density, using customer data insights for digital growth, and maintaining strict capital allocation and cost efficiency.

    DFI’s CEO, Scott Price, stated, “Customers across Asia increasingly desire quality and convenience at excellent value. With our extensive format portfolio and omnichannel capabilities, we can effectively meet these needs across all channels.”

    Future Objectives and Profit Expectations

    Aligned with these aims, the group anticipates delivering an underlying profit Compound Annual Growth Rate (CAGR) of 11-15 per cent, aspiring to achieve US$310-350 million by 2028. The group also expects an organic subsidiary revenue growth of 2-3 per cent annually through 2028 and plans to reach online sales penetration of 7-10 per cent by the same year.

    Price further added, “Our robust balance sheet and disciplined capital use provide us the flexibility to invest in growth while consistently increasing returns to shareholders in the coming years.”

    As of December 1, DFI and its partners operated over 7,400 outlets across 12 markets. Despite flat sales growth in the first half of the fiscal year, the group reported double-digit profit growth.

    Questions & Answers

    What is DFI Retail Group’s plan for the next three years?
    DFI Retail Group plans to develop a franchise model, introduce more of its own brands, and achieve double-digit profit growth.

    What does the franchise model expansion involve?
    The expansion involves the health and beauty and convenience store networks, which include the Mannings chain and 7-Eleven outlets, among others.

    What are the group’s financial expectations by 2028?
    The group aims to deliver an underlying profit Compound Annual Growth Rate (CAGR) of 11-15 per cent, hoping to achieve US$310-350 million. It also targets an organic subsidiary revenue growth of 2-3 per cent annually and online sales penetration of 7-10 per cent.

  • Singapore’s 2026 Economy: Navigating Tariffs, Tech, and Transformation Amid Weakening External Demand

    Singapore’s 2026 Economy: Navigating Tariffs, Tech, and Transformation Amid Weakening External Demand

    In 2026, Singapore is slated to encounter a crucial year in which its economic resilience will be put to the test by changing geopolitical scenarios, trade fragmentation, and a moderating technology cycle, according to a recent report by DBS, the nation’s leading bank.

    Projecting Economic Trends

    DBS Group Research predicts a GDP growth of 1.8 percent, which, while proximate to potential, is down from an estimated 4.0 percent in 2025. The city-state will be managing the dual challenges of tariffs and tech, often referred to as the “two Ts” by analysts.

    It is projected that export-dependent sectors will experience a slowdown due to the ongoing impact of increased global tariffs and potential new semiconductor charges that could be imposed by the US. The World Trade Organization anticipates world merchandise trade volume to grow by a mere 0.5 percent in 2026, a sharp decrease from over 2 percent in the previous two years. This suggests a waning external demand.

    Slowing Tech Momentum

    Singapore’s electronics strength, fuelled by AI-related components, has now reached a mature phase, following an 18-month growth period. Global semiconductor sales growth is expected to slow down to 9.9 percent in 2026, from 15.4 percent in 2025. This could potentially curb manufacturing momentum if the AI boom subsides or if proposed US chip tariffs come into effect.

    In contrast, the services economy, particularly finance and insurance, information and communications, and professional services sectors, is anticipated to balance overall performance. Over the past decade, these modern services have demonstrated stronger and more consistent growth compared to manufacturing. This has been facilitated by digitisation, favourable financial conditions, and robust regional investment flows.

    Infrastructure Projects Boosting Growth

    Major infrastructure projects, such as Changi Airport Terminal 5, Tuas Port, and the North-South Corridor, are expected to stimulate the domestic construction sector. This sector is forecasted to generate an annual demand of S$39-46 billion from 2026 to 2029, indicating a structurally stronger outlook than both the post-pandemic recovery and the pre-COVID times.

    Headline and core inflation are predicted to average 1.2 percent and 1.0 percent, respectively, in 2026. This inflation rate is higher than the post-pandemic low in 2025, but still falls within the Monetary Authority of Singapore’s target range. Imported disinflation is diminishing, while domestic costs will modestly increase as productivity trails behind wage growth.

    Climate Policies and Price Pressures

    Changes in green policies, such as a planned 1.8 fold carbon tax increase and a sustainable fuel levy for aviation, are forecasted to drive up utility and travel prices. It is estimated that the carbon tax adjustment could increase electricity tariffs by approximately four percent in 2026. However, inflation of essential services is expected to be controlled by healthcare subsidies and reduced education fees.

    Policy Focus on Economic Blueprint

    With a refreshed political leadership, Singapore is preparing to launch an updated strategy to boost competitiveness and ensure long-term vibrancy. This will include technology adoption, attracting global investments, and strengthening roles in emerging sectors like low-carbon energy and data flows.

    Year of Cautious Confidence

    Singapore’s status as a trusted hub, coupled with government buffers and policy continuity, forms the foundation of what DBS refers to as “measured resilience”. This refers to a type of growth that withstands challenges while also preparing for the next stage of economic transformation.

    Questions & Answers

    What are the “two Ts” that Singapore is expected to navigate in 2026?
    The “two Ts” refer to tariffs and technology. These are the two major challenges that are anticipated to impact Singapore’s economic growth in 2026.

    How is Singapore’s services economy expected to perform in comparison to the manufacturing sector?
    The services economy, particularly sectors like finance and insurance, information and communications, and professional services, is expected to balance overall performance in 2026. These sectors have shown stronger and more stable growth than manufacturing over the past decade.

    What is the predicted impact of green policy changes on Singapore’s economy in 2026?
    Changes in green policies, including a planned increase in carbon tax and a sustainable fuel levy for aviation, are expected to drive up utility and travel prices. However, inflation of essential services should be kept in check due to healthcare subsidies and reduced education fees.

  • Human Made Leaps to Tokyo Stock Exchange: A Pivotal Move in Global Retail Expansion Strategy

    Human Made Leaps to Tokyo Stock Exchange: A Pivotal Move in Global Retail Expansion Strategy

    Japanese lifestyle company Human Made has successfully been registered on the Tokyo Stock Exchange Growth Market, indicating a significant development in the firm’s expansion strategies both locally and internationally.

    Company Overview

    Human Made was established in 2010 by designer Nigo, gaining recognition for its streetwear design. The brand has gradually grown its presence, both within Japan and globally. Presently, Human Made runs seven outlets throughout Japan and has extended its reach to China, Hong Kong, and South Korea. Additionally, it has formed alliances with local distributors in Singapore, Thailand, Indonesia, and Australia.

    Diversification of Business

    Apart from its fashion-centric operations, Human Made has branched out into the food and beverage industry with its Curry Up restaurant chain. The chain expanded its operations beyond Japan for the first time, opening a location in Hong Kong in the previous year.

    Global Creative Direction

    In the previous year, the company welcomed global music and fashion figure Pharrell Williams as a creative advisor. This move reinforced the company’s global creative direction. In alignment with its flagship lifestyle brand, the company changed its name from Otsumo Co to Human Made Inc in May.

    Future Prospects of the Company

    Looking forward, Human Made has plans to inaugurate its first-ever global flagship store in Harajuku in the summer of 2026. This will be followed by a second store opening in Aoyama in 2027. These plans underscore the brand’s dedication to creating immersive retail experiences.

    Questions & Answers

    What is Human Made’s primary line of business?
    Human Made is a lifestyle brand known for its streetwear designs.

    What other industry does Human Made operate in?
    Apart from fashion, Human Made is also involved in the food and beverage sector through its Curry Up restaurant chain.

    What are some future plans of Human Made?
    The company plans to open its first global flagship store in Harajuku in 2026, followed by a second location in Aoyama in 2027.

  • Hong Kong Retail Market Sizzles: Six Months of Consecutive Growth Capped by a Strong October

    Hong Kong Retail Market Sizzles: Six Months of Consecutive Growth Capped by a Strong October

    Hong Kong’s retail sector has seen a significant upswing, with October marking the sixth consecutive month of sales increase. As per data from the Census and Statistics Department, there was a year-on-year increase of 6.9% in retail sales, provisionally estimated at HK$35.2 billion (US$4.5 billion) for the month. This represents the highest monthly increase witnessed over the past half year. Despite this, the retail sales over the first ten months remained largely on par with the same period the previous year.

    Noteworthy Sector Performances

    Specific sectors within the retail industry reported varying degrees of performance. Sales of electrical goods and other consumer durable goods took the lead with a significant increase of 24.6% in October. This was closely followed by jewellery, watches, clocks, and valuable gifts, which saw an increase of 9.5%. Alcoholic drinks and tobacco reported an increase of 6%, while department store commodities saw a 5.8% increase in sales.

    On the other hand, several sectors reported a decline in sales. Motor vehicle and parts sales saw the most significant drop, falling by 20%. This was followed by fuel sales, which decreased by 8.7%, and Chinese drugs and herbs, which fell 6.6%. Furniture and fixtures also saw a slight decrease in sales, falling by 2.3%.

    Government Statement

    The government has also weighed in on the positive trend in retail sales, with a spokesperson attributing the increase to an ongoing improvement in consumer sentiment. They noted that the retail sales recovery gathered momentum in October, indicating a forward progression from the sales increase in the previous month. The spokesperson expressed confidence in the continued improvement in local consumer sentiment and the sustained growth in visitor arrivals. These factors are expected to provide further support for retail businesses in the coming months.

    Questions & Answers

    What was the year-on-year increase in Hong Kong’s retail sales in October?
    The year-on-year increase in Hong Kong’s retail sales in October was 6.9%, according to the Census and Statistics Department.

    Which sectors reported the highest increase in sales?
    Electrical goods and other consumer durable goods reported the highest increase in sales, with a growth of 24.6%. They were closely followed by jewellery, watches, clocks, and valuable gifts, which saw a 9.5% increase.

    Which sectors saw a decrease in sales?
    Motor vehicle and parts experienced the most significant drop, falling by 20%. Fuels also decreased by 8.7%, with Chinese drugs and herbs falling 6.6%, and furniture and fixtures by 2.3%.

  • Hermes Unveils Lavish Expansion at IconSiam: A Testament to Bangkok’s Rising Luxury Retail Scene

    Hermes Unveils Lavish Expansion at IconSiam: A Testament to Bangkok’s Rising Luxury Retail Scene

    Hermes, the renowned French luxury brand, has announced the reopening of its renovated store at Bangkok’s IconSiam mall. The new upscale space responds to the rapidly increasing demand for luxury retail in Thailand’s capital city.

    The Hermes boutique in IconSiam, initially introduced in 2018, is one of three Hermes outlets in Bangkok. The redesigned store features a double-height layout, accentuated by a full-glass facade that presents a scenic view of the Chao Phraya River.

    The store now houses all 16 categories of the French luxury brand’s offerings. The first floor of the store displays women’s silk and jewelry, men’s silk, beauty products, ready-to-wear apparel, and footwear. The ground floor is designated for watches, jewelry, equestrian items, leather goods, and homeware.

    The renovation process was spearheaded by the esteemed Paris-based architecture firm RDAI. The updated design thoughtfully integrates local Thai craftsmanship, showcased through rattan columns and bespoke carpets, creatively representing the flow of the nearby river.

    The revamped store also features curated artwork selections from the Emile Hermes collection and contemporary photography, including “Nocturne 3” by Marie Joubert. Additionally, the store exhibits rattan-and-metal horse sculptures crafted by Thai artist Terawat Teankaprasith.

    The reopening of this Hermes store signals the brand’s ongoing expansion in Thailand’s luxury sector. It underscores the targeting of Bangkok’s affluent consumers and the city’s burgeoning tourist traffic by international luxury brands.

    Questions & Answers

    What does the redesigned Hermes store in Bangkok’s IconSiam mall entail?
    The store has a double-height layout with a full-glass facade overlooking the Chao Phraya River. It houses all 16 categories of Hermes products, with different sections of the store dedicated to different types of goods.

    Who was responsible for the redesign of the store?
    The Parisian architecture firm RDAI led the redesign of the store, incorporating local Thai craftsmanship in the form of rattan columns and custom carpets.

    What does the reopening of this store signify for the Hermes brand?
    The reopening highlights Hermes’s continued expansion in Thailand’s luxury retail sector, targeting the city’s high-spending consumers and growing tourist traffic.

  • Riding the Retail Wave: SM Investments Sees Profit Surge Despite Weather Challenges

    Riding the Retail Wave: SM Investments Sees Profit Surge Despite Weather Challenges

    SM Investments, a conglomerate with operations in retail, banking, and property, experienced solid retail sales during the first three quarters of the year. These robust sales contributed to a consolidated net income of US$1.09 billion, a 6% rise compared to the same period in the previous year.

    The Impact of Weather Disruptions

    Despite significant weather disturbances in the Philippines, the company maintained steady performance. Frederic DyBuncio, President, and CEO of SM Investments remarked on the resilience of the company. He said, “In the face of adversities such as severe weather and flooding, our businesses have demonstrated sustained financial performance.”

    Income Breakdown

    Banking was the predominant contributor to SM Investments’ net income, accounting for 50% of the total. This was followed by property at 28%, retail at 15%, and portfolio investments at 7%.

    SM Retail’s Performance

    SM Retail disclosed a net income of $206.78 million, marginally lower than the $216.95 million recorded last year. Despite this slight dip, revenues grew by 5% to reach $5.39 billion. As a result, consolidated revenues climbed 4% to $8.17 billion.

    Consumer Behavior Shifts

    DyBuncio highlighted changes in consumer expenditure patterns as a factor impacting quarter-to-quarter comparisons. He explained that the earlier start of the school year in June shifted some expenditures from the third quarter to the second. Despite this shift, there was growth in niche retail spending, particularly in health and beauty, fashion, and kids categories. Essential spending also continued to bolster growth in food retail.

    Category Performance

    In terms of categories, department stores recorded a 3% revenue growth in fashion and children’s items. Food retail saw a 7% surge, largely attributable to store expansions. Specialty retail grew by 4%, driven mainly by increased demand in children’s and home categories.

    DyBuncio expressed confidence in the company’s outlook despite external challenges, declaring, “While external factors may impact the overall economic growth, we remain positive as we head into the fourth quarter.”

    Questions & Answers

    What was the significant factor contributing to SM Investments’ net income?
    Banking was the main contributor, accounting for 50% of the total net income.

    What consumer behavior change affected SM Investments’ quarterly comparison?
    The shift in school opening from the third to the second quarter caused some changes in consumer spending patterns.

    Which categories demonstrated notable growth in SM Investments’ retail sector?
    There was notable growth in specialty retail spending, particularly in health and beauty, fashion, and kids categories, as well as in food retail due to store expansions.

  • Woolworths Fuels Retail Innovation with $1.3B Automated Distribution Hub in Western Sydney

    Woolworths Fuels Retail Innovation with $1.3B Automated Distribution Hub in Western Sydney

    Woolworths has inaugurated a regional distribution center in Western Sydney, advancing a $1.3 billion commitment to automated supply-chain infrastructure. The facility is strategically located adjacent to the supermarket’s national distribution center, and the two centers combined are projected to handle over 5 million cartons each week, servicing a product range of 20,000 items.

    Streamlining Logistics

    The new distribution center is ideally situated with direct connections to the Port Botany, interstate rail, and the M5 and M7 motorways in Sydney. This strategic positioning is aimed at optimizing freight flows and reducing the reliance on road transport.

    Improving Product Availability

    Woolworths stated that the amalgamation of these facilities will enhance product availability on the shelves and expedite the introduction of new products through more efficient replenishment. The centers, which spread across 75,000 square meters, will utilize automation to assemble aisle-ready pallets that align with the unique layouts of individual stores. This will assist teams in restocking shelves more rapidly.

    Strengthening Operations

    Amanda Bardwell, the CEO of Woolworths Group, expressed that the investment not only reinforces the company’s service and operations but also holds great significance for customers, the team, and the company’s future capability.

    She explained, “This investment is about far more than infrastructure. It is vital to our customers, our team, and our future capability.” She further added that the investment results in a more resilient supply chain. Furthermore, the automation significantly reduces heavy manual handling, making a notable difference to the team members on a daily basis.

    Questions & Answers

    How much investment has Woolworths made in automated supply-chain infrastructure?
    Woolworths has invested $1.3 billion in automated supply-chain infrastructure.

    What is the expected weekly carton handling capacity of the new regional distribution center and the national distribution center?
    The two centers combined are projected to handle over 5 million cartons each week.

    How will the new distribution center in Western Sydney benefit Woolworths operationally?
    The new center will boost product availability on shelves, expedite the introduction of new products, and assist teams in restocking shelves more quickly due to the use of automation. Furthermore, it will strengthen the company’s supply chain resilience and reduce heavy manual handling, improving working conditions for team members.

  • Unveiling the Future of Retail: $575M ‘The Central’ Landmark Mall Set to Transform Bangkok’s Shopping Landscape

    Unveiling the Future of Retail: $575M ‘The Central’ Landmark Mall Set to Transform Bangkok’s Shopping Landscape

    Central Pattana, a leading retail and property development company based in Thailand, has recently publicized plans for a new shopping mall project in Bangkok. The project, named “The Central,” comes with a hefty price tag of $575 million and is slated to become the city’s new landmark shopping center in the northern district. Promising a mix of global brands and an array of retail experiences, The Central is poised to redefine the retail landscape of Northern Bangkok.

    The Central will be situated in the bustling northern central business district of Bangkok, stretching over an impressive 7851 square meters. The strategic location places the mall between Vibhavadi Rangsit Road and Phahon Yothin Road, two major thoroughfares in the city. The grand opening of the high-profile establishment is scheduled for the last quarter of next year.

    Chanavat Uahwatanasakul, the President of Retail and Development at Central Pattana, spoke enthusiastically about the project. He emphasized that The Central will carry forward the company’s legacy of top-tier shopping centers to the northern part of the city. Uahwatanasakul also spoke of the project as representing a significant step in urban evolution, fusing commerce, creativity, and community into a globally acclaimed experience. He envisions the new project as a catalyst for the next phase of retail and cultural development, potentially catapulting Bangkok into the league of the world’s most dynamic and liveable cities.

    The Central aims to provide seamless accessibility by connecting to major transportation services like the BTS, MRT, and the Don Mueang International Airport. Furthermore, it expects to draw in a large number of consumers from a 2.6 million-strong catchment area. According to Central Pattana, the consumers in this local catchment boast a purchasing power that is 2.3 times higher than the city’s average. The company also predicts retail sales, based on gross leasable area, to outperform other city malls by 45 per cent. Visitor frequency is expected to be twice that of the city’s average.

    The project is conceptualized under the theme “Flagship-reimagined destination,” aiming to attract global retailers seeking to launch flagship stores. The architectural design and interior layout have been meticulously planned to cater to this demand.

    Juthatham Chirathivat, Head of Business at Central Pattana, elaborates that The Central is much more than a shopping center. It is envisaged as a curated community for the new generation, marrying global design excellence with Thai hospitality. He believes that this unique blend of multi-generational living, flagship retail, and sustainable innovation will significantly shape the future of Bangkok.

    Questions & Answers

    What is the projected visitor frequency at The Central?
    The projected visitor frequency at The Central is expected to be twice the average of Bangkok city.

    What is the concept behind the design of The Central?
    The Central is designed under the theme “Flagship-reimagined destination,” aiming to cater to global retailers planning to establish their flagship stores.

    Who are the key people involved in the development of The Central?
    The key people involved in the development of The Central are Chanavat Uahwatanasakul, the President of Retail and Development at Central Pattana, and Juthatham Chirathivat, the Head of Business at Central Pattana.