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Category: Telecom

Retail News Asia is committed to providing both local and global retailers with the latest Telecom & Telco news throughout the Asian market. This on a daily base.

  • Optus to compensate customers after regulatory probe

    Optus to compensate customers after regulatory probe

    Australia’s Optus has been ordered to pay around A$2.4 million ($1.8 million) in compensation to mobile customers after an investigation found that some users were overcharged or mislead while signing up for mobile phone insurance.

    Regulator Australian Securities and Investments Commission (ASIC) has instructed Optus to refund around 175,000 Optus mobile customers and write to around 500,000 customers who may have been affected.

    Optus self-reported breaches including a failure to provide some mobile insurance customers with a required product disclosure statement and financial services guide, which may have prevented many customers from being aware of key features and limitations of the insurance they purchase.

    The operator also disclosed that some customers did not receive the one month free insurance they were entitled to under a promotional offer, were incorrectly charged a premium during a rain-check period and in some cases were issued the wrong cover.

    Inadequate training, monitoring and supervision of staff were some of the factors to blame for the oversights, the investigation showed.

    Optus will pay compensation including interest in the form of direct credit to customers’ accounts. The operator is also proposing to donate the compensation owing to former customers who cannot be located to a charity aiding with financial literacy.

    Optus has also taken steps to address the cause of the issue, including providing additional training for sales staff and appointing an independent company to conduct a thorough review of its regulatory compliance functions.

  • Airtel cleared to buy 4G spectrum from Aircel

    Airtel cleared to buy 4G spectrum from Aircel

    India’s Bharti Airtel has received approval for its 35 billion rupee ($521.2 million) acquisition of 4G spectrum from Maxis-owned Aircel.

    The Telecom Ministry has agreed to allow Bharti Airtel to acquire 20 MHz of 2300-MHz spectrum in eight of India’s 22 telecoms circles.

    Airtel announced in a stock exhange filing that it has now concluded the acquisition in six of the eight circles – Tamil Nadu, Bihar, Jammu and Kashmir, West Bengal, Assam and North End.

    The operator announced it will issue a new market update once the transactions are closed for the remaining two circles of Andhra Pradesh and Orissa.

    Airtel was required to surrender 1.2 MHz of spectrum in one circle as the acquisition would have left the company is breach of regulations limiting operators from holding more than 25% of the total spectrum allocated in a single circle, sources told Press Trust of India.

    But Maxis, which owns 74% of Aircel, is facing legal action from an activist lawyer over proposed deals with Airtel and RCom. The lawyer, Prashant Bhushan, had called for the spectrum.

  • Smart commences enhanced Wi-Fi project

    Smart commences enhanced Wi-Fi project

    Smart Communications is rolling out enhanced WiFi to the Philippines’ major transportation hubs, government offices and key business establishments.

    The PLDT subsidiary has earmarked close to 1 billion pesos ($21.2 million) for the service expansion. The investment forms part of PLDT’s 43 billion pesos in capital expenditure for 2016.

    Smart said its free WiFi public hotspots are currently undergoing upgrades in all the four terminals of the Ninoy Aquino International Airport in Pasay City; Francisco Bangoy International Airport in Davao; Iloilo International Airport; Bacolod-Silay International Airport in Negros Occidental; and Dumaguete-Sibulan Airport in Negros Oriental.

    It  has also been expanded to cover more public areas such as city halls, schools, and establishments such as malls, restaurants, and coffee shops, and  terminals of major bus companies.

    Eric R. Alberto, Executive Vice President at PLDT and Smart, and ePLDT President and CEO, the aggressive rollout of the Smart Wifi footprint was made possible through key partnerships with government institutions and business establishments.

    Users of the service can avail of free connectivity for an initial number of minutes just to be able to check essential services such as email, after which they may purchase credits.

    Beyond providing internet access to as many people as possible, Smart WiFi is also designed as an essential tool for small and medium enterprises and institutions.

    “WiFi connectivity has been proven to contribute to business growth by equipping SMEs and various organizations with an indispensable tool to engage customers, build loyalty, and gather significant information that will help them understand customer needs,” said Alberto.

  • HGC launches cloud backup service

    HGC launches cloud backup service

    Hutchison Global Communications (HGC) has launched a one-stop enterprise-grade cloud backup service to augment its cloud portfolio.

    The Backup-as-a-Service offering is designed to allow enterprises to back up files, operating systems and applications at he Wong Chuk Hang data center run by HGC GlobalCentre (HGCGC).

    HGC Cloud Backup supports a wide range of brands, operating systems, applications and cloud platforms. It is designed to allow companies to restore and retrieve specific stores of data without the need to recover the entire content of a backup.

    The service is being offered under a pay-as-you-go model and is supported by an online self-service portal.

    HGCGC data centers are designed to meet ISO information security standards, and customers can opt for a private leased line to further improve security.

    In order to enhance the service, HGC has also revealed plans to introduce data backup replication by the end of the year. Backup data will be stored at Kwai Chung as well as the Wong Chuk Hang data centers.

    “Launch of HGC Cloud Backup greatly enriches our portfolio of cloud services,”HTHKH COO Jennifer Tan commented.

    “This new Backup-as-a-Service capability – plus the planned dual data center backup and replication solution – will minimize the worrying risks associated with data storage. Customers will therefore be in a much better position to protect their digital assets and recover critical information during disaster incidents, thereby ensuring robust business continuity.”

  • Telenor Myanmar launches 4G services

    Telenor Myanmar launches 4G services

    Telenor Myanmar has officially launched 4G services, starting in capital city Nay Pyi Taw.

    With the launch the operator has become Myanmar’s second mobile operator to launch LTE services, following Ooredoo Myamar’s debut in May.

    Telenor Myanamr CEO Petter Furberg said in addition to the debut in the capital, the company is continuing to test 4G in other cities, and will progressively roll out the technology nationwide.

    “While Telenor users in Nay Pyi Taw now can enjoy 4G services we aim to expand the service to other cities gradually. To provide high speed 4G services all over the country Telenor will need more spectrum,” he said.

    “Telenor is looking forward to participating in the spectrum auctions planned by the Union Government later this year. Due to explosive growth of data and increasing data demand by the Myanmar people we believe it is urgently required to expand our services to 4G all over Myanmar.”

    He noted that 60% of the operator’s 16 million customers are now data users, and that Telenor has Myanmar’s largest internet network with more than 5,800 towers across the country in all states and regions.

    “Myanmar is experiencing an extensive growth of mobile subscriptions and we are also witnessing higher demand for mobile data,” Petter said. “Our 4G service is one more important step in the rapid development of the Myanmar telecom sector.”

  • AIS introduces self-service at contact centers

    AIS introduces self-service at contact centers

    Thailand’s AIS has upgraded its customer contact center system in a bid to provide a consistent, enhanced and personalized customer experience for its growing subscriber base.

    The new system now routes up to 70% of all customer calls to a self-service system.

    The self-service capacity allows subscribers to gain access to services such as activating their SIM card, subscribing to roaming services or selecting rewards, without dealing with long queues.

    Leveraging Avaya’s Self-Service solution, AIS’ Advanced Contact Centers (ACC) have streamlined customer care and enhanced personalized live agent support at its contact centers located in Bangkok and Korat.

    The centers currently employ 3,300 customer service employees, serving 40 million subscribers nationwide.

    Smartphone users in Thailand are expected to reach 20 million in 2016 and this is expected to soar further with the introduction of 4G commercial services this year. Demand for more sophisticated, seamless and highly reliable broadband connectivity from business is also expected to escalate as Thailand’s digital economy accelerates.

    ACC saw the digital transformation of its contact center as a critical enabler in the new economy. The new self service system will ensure a consistent customer experience for AIS’s 11 million calls it receives through its contact centers every month.

    In the past, each customer call routed to a live agent can cost between 50 to 100 baht ($1.42 to $2.84), depending on the competency level of the agent. In contrast, the new system means that each call costs only 1 baht for ACC.

    The new system also provides capabilities for ACC to identify and categorize AIS’s customer calls and the services they require before matching them with the right agents trained to help specific service requests or customer types.

  • Globe defends need for 700-MHz to ISOC

    Globe defends need for 700-MHz to ISOC

    Globe Telecom has challenged the Internet Society-Philippines Chapter (ISOC) move to oppose Globe and PLDT’s proposed joint acquisition of San Miguel Corporation’s telecoms assets, including its 700-MHz spectrum holdings.

    ISOC recently wrote to the Philippine Competition Commission opposing the planned acquisition on grounds including the argument that there is nothing special about the 700-MHz band in particular.

    Globe chief technology and information officer Gil B. Genio has written his own letter to the society to clarify what the company called “erroneous facts” presented in the society’s objections.

    He said the 700-MHz band would allow the operator to expand its LTE footprint to areas that were previously unserved even by 3G.

    “The 700-MHz provides an additional capacity layer over existing 3G and LTE capacity layers using frequencies on the 1800-MHz, 2100-MHz band and the 2500-MHz bands. As a result of this layer, customers at the cell edge coverage of the high frequency capacity layers are served by the 700 MHz providing better experience to these customers,” he said.

    “As an off-shoot of these, the 3G and 4G layers using high frequency band are offloaded, providing additional capacity for better mobile data experience of our customers. Aside from its ability to carry information, the use of the 700-MHz band provides better coverage versus higher frequency bands (such as 2300 or 2600), and therefore mobile service providers can support more high speed users using the same tower or cell site footprint that currently exists today.”

    In response to ISOC’s argument that it is possible to deliver strong wireline connectivity without specturm assets, Genio said Globe has been seeking to aggressively roll out fiber in key cities.

    But he added that these efforts have been hampered by bureaucratic red tape as well as the challenges of providing effective backhaul to an archipelagic country.

    “We want to underscore the fact there has been a history of underinvestment in fixed broadband infrastructure in this country, which is why we are on catch up mode to lay down as much fiber optic cables in our primary cities and key development areas as we can,” he said.

    “Our situation in the Philippines is different compared to others as our primary means of broadband access remains wireless (mobile) broadband for now. In using wireless technology, it is more pervasive, however over the long term, it will have difficulty in matching the throughput rates or speed of fixed broadband network. Hence our desire to build more infrastructure as fast as we can.”

  • Singtel launches Singapore’s first OTT video portal app

    Singtel launches Singapore’s first OTT video portal app

    Singtel has expanded its media content portfolio with the launch of Singapore’s first OTT video portal app, open to the operator’s postpaid mobile customers.

    The operator’s new Cast portal will offer content from major providers including Viu and Nickelodeon, delivered over Singtel’s nationwide 4G network.

    Cast offers a choice of four content packs – premium, kids, Asian hits and Hallyu – with each priced at S$4.90 ($3.63) per month for a 12-month contract or S$6.90 per month contract-free. Customers can choose to pay an additional S$3 per month for an add-on pack including 1GB of data

    The premium pack offers a range of Korean and Japanese dramas, while the kids pack includes programming from the Nickelodeon and Nick Jr pay TV channels.

    Asian hits include popular movies from Singapore, Taiwan, Hong Kong and China, while Hallyu offers the most popular Korean entertainment.

    “Our customers are huge fans of entertainment on-the-go and we know that they want greater flexibility with what they watch and also when and how they watch it,” Singtel managing director of home consumer Singapore Goh Seow Eng said.

    “We are forging ahead in the OTT space through more strategic partnerships with strong content providers such as Viu and Nickelodeon. We look forward to partnering more top content providers to offer an ever-growing selection on Cast that will give our customers greater choice and the best entertainment experience.”

  • Colt expands financial extranet in APAC

    Colt expands financial extranet in APAC

    Network and communications service provider Colt has expanded its Colt PrizmNet financial extranet by connecting to Equinix‘s IBX data centers in Hong Kong and Singapore.

    Colt said the deal with Equinix has allowed the company to double the size of its footprint in Hong Kong, by making it available to financial companies located close to local exchanges as well as those co-located at the HKEx data center.

    The agreement will also allow Colt to interconnect with key foreign exchange (FX) trading centers in APAC and globally, including direct connectivity to the largest FX trading facility in Asia, Equinix’s TY3 data center in Tokyo.

    “It is often challenging for traders in Asia to connect to the region’s scattered liquidity centres, particularly its FX markets,” Colt head of solution sales for capital markets Richard Man said.

    “By expanding the availability of Colt PrizmNet in Hong Kong and Singapore to customers hosted in Equinix IBX data centres in each city, we are able to provide an even more flexible and cost-effective solution.”

    Colt also connects to key Equinix data centers across Europe and the US, including London, New York, Frankfurt and Zurich. The company operates its own network of 34 data centers across Europe and Asia.

  • Thailand’s big three cellcos oppose tariff caps

    Thailand’s big three cellcos oppose tariff caps

    Thailand’s three largest mobile operators – AIS, Dtac and True Move – have united to oppose current regulations capping tariffs for 3G and 4G services.

    The operators brought up their opposition a group discussion with regulator NBTC on Monday.

    Revising the regulations would encourage greater competition and stimulate the further development of mobile networks and services, the operators claimed.

    They have argued that existing caps have diminished the development of service packages, distorted price mechanisms and impeded the operation of an open and competitive market.

    Currently the NBTC caps the maximum 3G tariff at 0.82 baht ($0.02) per minute for voice service, 1.33 baht per SMS, 3.32 baht for MMS and 0.28 baht for data services. The equivalent 4G limits are 0.69 baht, 1.15 baht, 3.11 baht and 0.26 baht respectively.

    A representative for Dtac stated that other mobile markets with the same level of development as Thailand do not impose tariff caps, and noted that tariffs in Thailand are among the lowest in the ASEAN region.

  • Chunghwa Telecom aims to add 2m 4G users in 2016

    Chunghwa Telecom aims to add 2m 4G users in 2016

    Taiwan’s Chunghwa Telecom has set a target of attracting at least 2 million new 4G users this year to help maintain its market share.

    The operator aims to boost its 4G subscriber base to up to 7 million in 2016. This would represent an annual growth rate of around 59% – which is lower than last year.

    With this rate of growth the company would meet its target of having a 40% share of Taiwan’s 4G market, compared to 38% last year. IDC forecasts Taiwan’s total 4G user base could grow to reach 18 million this year.

    To help improve 4G migration rates the company has established a marketing campaign involving popular Singaporean singer JJ Lin.

    Chunghwa Telecom meanwhile has a capex budget for the year of around TW$30.6 billion ($944.5 million), which includes the recent purchase of 4.4 billion worth of equipment to enhance 4G coverage and capacity.

    The operator aims to gradually phase out flate-rate packages for 4G services, having recently raised the minimum threshold to TW$1,100 per month.

  • Vodafone India may buy out Telenor India

    Vodafone India may buy out Telenor India

    Vodafone India is reportedly the frontrunner for acquiring Telenor’s Indian spectrum holdings and operations in a deal that could be worth over $1 billion.

    Two people close to the negotiations said that Vodafone India is pursuing the deal to help it better compete in the battle over mobile data customers.

    The sources differed over whether the deal would involve only acquiring Telenor’s Indian spectrum holdings or the company as well. But they both told the publication that Telenor India’s 1800-MHz spectrum is valued at around $1 billion.

    Spectrum is the main draw of the acquisition, but if Vodafone does buy Telenor India’s operations as well it may involve taking on Telenor India’s significant debt and try to remain the operator’s customers in key service areas.

    Vodafone currently only possess 4G spectrum in five of India’s 22 telecoms circles, whereas rival Bharti Airtel and the soon-to-launch Reliance Jio have pan-India holdings and Idea Cellular has 4G spectrum in 10 circles. Acquiring Telenor’s Indian spectrum would help even the playing field.

    Telenor India operates in seven telecoms circles, but its customer base remains relatively low after eight years of operation.

    Vodafone India has declined to comment specifically on the matter, but a spokesperson confirmed that the company is open to options including spectrum trading and M&As.

  • Globe expands operations in Japan, refocuses Europe retail operations

    Globe expands operations in Japan, refocuses Europe retail operations

    Globe Telecom announced that it has expanded its operations in Asia with the establishment of GlobeTel Japan, Inc.  With this office in Tokyo, the company is in a better position to serve the communications needs of customers in the Philippines as well as the 180,000 overseas Filipinos in Japan.

    globe logo

    “We will continue to provide affordable and high-quality telecom services to our kababayans in Japan. We will also be adopting new business models to deliver meaningful products to overseas Filipinos,” said Nikko Acosta, Globe SVP for International Business.

    With the changing competitive landscape in Europe, Globe also announced it will close its offices in the UK, Italy, and Spain.  However, to continue serving its customers in the said countries, Globe maintained its popular telebabad service, DUO International, in the said markets through existing partnerships with telecom providers.

    The three offices are UK Globetel Limited and Globe Mobile Italy s.r.l., both opened in 2013, and Globete Internacional European Espana S.L. which started operations in 2014.  They are all members of the Globe Group of Companies.

    In accordance with its international business alignment, Globe will retain its offices in the USA, Singapore, and Hong Kong, as well as retail presence across key markets such as the Kingdom of Saudi Arabia and the United Arab Emirates. For more information on the international services of Globe, visit www.globe.com.ph/international.

     

  • Lenovo announces ambitious telecoms push

    Lenovo announces ambitious telecoms push

    Lenovo has launched an ambitious plan to develop integrated solutions for the telecommunications industry that provide the backbone for rich mobile content, 5G networks and IoT workloads.

    The company aims to help operators build out next-generation data centers using open source technologies to address the growing demand for agile, cost-effective and flexible architectures.

    As part of this initiative, announced at the Red Hat Summit, the company unveiled plans for Open Platform@Lenovo (OP@L), which will be powered by Red Hat’s software stack for network function virtualization (NFV) and run on hardened, OCP-compliant infrastructure.

    Leveraging OP@L, Lenovo plans to advance open NFV architectures that can be customized and are highly secure to address the demanding needs of service providers.

    To advance its plans for the telecommunications industry, Lenovo is joining the Open Platform for NFV (OPNFV) project as a Platinum member. OPNFV is a carrier-grade, integrated Open Source platform that is spawning advanced solutions and services using NFV. As a Platinum member, Lenovo will hold seats on the project’s Board and Technical Steering Committee.

    Lenovo’s offerings leverage Red Hat, Linux, OpenStack and OPNFV technologies, among others. The company already is a member of Open Compute Platform (OCP), and its work within OPNFV will build upon this foundation.

    As part of its efforts, Lenovo also plans to work with Red Hat to develop a certified solution stack based on Red Hat’s NFV Platform, built on Red Hat OpenStack Platform.

    The integration of Red Hat NFV platform with Lenovo’s OP@L is the latest development in an expanding strategic collaboration between the companies, which was announced late last year.

    The two companies are collaborating to develop and deliver open and flexible solutions for service provider clients, as well as those in other industries. Lenovo already offers Red Hat Enterprise Linux, Red Hat Enterprise Virtualization and CloudForms software within its portfolio.

  • True Corp deploys world’s largest 4T4R 4.5G network

    True Corp deploys world’s largest 4T4R 4.5G network

    Thailand’s True Corporation has deployed what it says is the world’s largest commercial 4-transmit-4-receiver (4T4R) 4.5G network using Huawei RAN technology.

    Huawei provided its SingleRAN 4T4R technology for the rollout. To date True Corporation’s wireless division True Move has deployed over 6,300 4T4R sites

    Announcing the deployment, Huawei said compared to conventional 2T2R networks, the deployment has improved downlink throughput at cell edge by over 38% and uplink throughput by 50%.

    True Corp is conducting the deployment to support Thailand’s booming demand for mobile data. Currently Thailand’s most common data charge model involves unlimited monthly packages and data usage per subscriber exceeds 1GB.

    “Spectrum is extremely precious resource for all operators. Any technology which improves the spectrum efficiency attracts operators.” True Corporation executive advisor Steven Christopher Hopcraft said.

    “[The] 4T4R solution improves the spectrum efficiency, and that’s the reason why True chose 4T4R. Along with the mature ecosystem, we think that the deployment of 4T4R is a wise choice.”

    In January, True Move revealed that it will spend 56 billion baht ($1.59 billion) this year to roll out an LTE-Advanced network covering 97% of the population.